Chatter

3.8
(329)

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Showing 329 Chatter reviews
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Kushal S.
Validated Reviewer
Verified Current User
Review Source
content

"Chatter: Wall for Companies Updates"

What do you like best?

It acts like your companies wall, all the updates, news, Events, Milestones can be easy posted on chatter, people feel connected in a company, you also can create groups fr teams you are working, you can upload files and photos too. You can comment and share your views on the feeds and posts too.

There are options for Link sharing, feeds and also messaging option which becomes helpful. Discussions can also take place through this platform, as the commenting and like feature is provided.

What do you dislike?

Sometimes people don't make right use of the Chatter, simply by posting unwanted stuffs, there is an mute option available for that too.

More features could be added, but still whatever is already present full fills most of the needs.

More Upgrades can be made in future.

Recommendations to others considering the product:

Now-a-days people are involved in social life, Chatter helps employees to stay connected in the organization, and it becomes easy for the people to share news or within the team members.

I would Recommend Chatter to the organizations with a decent number of Employees. So it becomes easy for all to Communicate.

What problems are you solving with the product? What benefits have you realized?

For communicating with the teams, it becomes easy for sharing knowledge with the people using Chatter, Also the when a milestone is achieved by company or individual, can be posted on Chatter easily. So all the employees get the Information about the same.

As a team lead/Manager, you can easily share posts and Files with respective individuals.

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Jonathan W. J.
Validated Reviewer
Verified Current User
Review Source
content

"A bit redundant, but still useful"

What do you like best?

Chatter makes it easier to notify Salesforce users of an issue within Salesforce by being able to write a note directly on the object. If an account is assigned to the wrong user, you can write a chatter note and tag the person responsible for correcting the issue. And they will receive an email with a direct link to the page; no need to copy and paste the URL into an email.

What do you dislike?

Ultimately, Chatter is a communication method that is under-used. The intent of Chatter is to streamline a communications with teammates in Salesforce, and in many instances it does. However, because many users do not catch on or understand the benefits that Chatter has to offer, it goes unused in lieu of sending a simple email, or using an internal messaging system. So the added option of using chatter to send someone a message result in redundancy.

Recommendations to others considering the product:

Chatter, in my usage, has been most effective at getting users' attention in Salesforce. Tagging users sends them a link directly to the page you want to call their attention to, thus eliminating the extra step of having to copy/paste a URL.

What problems are you solving with the product? What benefits have you realized?

Chatter makes it easier to notify Salesforce users of an issue within Salesforce by being able to write a note directly on the object. If an account is assigned to the wrong user, you can write a chatter note and tag the person responsible for correcting the issue. And they will receive an email with a direct link to the page; no need to copy and paste the URL into an email.

What Internal Communications solution do you use?

Thanks for letting us know!
Amalia E.
Validated Reviewer
Verified Current User
Review Source
content

"Chatter for Business!"

What do you like best?

For me, the best part of Chatter is being able to keep up with the industry. The deals, specials, and even current happenings of the market. We run a 34 casino/hotel industry and keeping up with multiple businesses in many states is easier with this tool. We have a central place to look at when comparing these categories.

What do you dislike?

This tool works great, I only wish it was more new-age looking. I think it could be updated little by little to help older people with the transition and help younger people use it more. Also I think if we could make an option to flag feeds that are of high importance that could be useful as well. Thank you for the work done so far, as I say- we use this tool every day, multiple times daily.

Recommendations to others considering the product:

My recommendation for using Chatter is to start by following groups, people, and remember to check your notifications. Don't be afraid to ask questions and post on the feeds. If you don't ask or post, you will never get the answers you are looking for. Everyone in the Chatter community is very positive and understanding with newbies. I think who ever begins using this tool and sticks with it for a week will see the value it provides over multiple emails daily.

What problems are you solving with the product? What benefits have you realized?

We are able to reach out to coworkers and solve individual customer problems or business problems as a whole by using chatter feeds instead of multiple emails daily. That is what makes this tool so effective. Archiving the messages after so long but still making them searchable may be helpful as well so that we can find answers to questions that may have come up in the far past. I think that may be a setting I could be missing though.

Rachel S.
Validated Reviewer
Verified Current User
Review Source
content

"Chatter SalesForce Tool"

What do you like best?

I like being able to communicate with employees about problems, guests, or situations that are going on without emaling multiple times daily. this is more of a messaging board and it is easy to use as long as you do not miss messages. I like that you can select groups and people to follow on the feeds.

What do you dislike?

Sometimes it is easy to miss a chatter notification when you are receiving several per day or at a time. The tool is so easy to use but missing these can be just as easy which can sometimes be frustrating. If there was a way to prioritize from people or group them a certain way as to not miss them that would help a lot. Also some more visuals to make it look more engaging. Make this more interactive like a social networking site and it will be at it's best state.

Recommendations to others considering the product:

To get accustomed to using the chatter system instead of email chains is difficult at first, but it does get easier. I would suggest for first-time users to start with just a few chatter groups until they get the hang of managing them.

What problems are you solving with the product? What benefits have you realized?

We use this tool so much within our company and the best portion for us is the management announcement section that is constantly up-to-date. This could be emphasized a little more to show the importance and maybe appear at the top.

Douglas B.
Validated Reviewer
Verified Current User
Review Source
content

"Good solution for people communication (non-instant) and repository for information"

What do you like best?

The message's feed (chatter) has a good and clean visual, gathering all the relevant information I wan,t after selecting the groups and person to follow. The notification also works perfectly, since I can have a daily email with the most important messages sent in the last couple of days.

The way the system organize the teams and people is also very good, easy to find people.

What do you dislike?

Sometimes I see too many messages from people or groups which I am not following on the system. This makes my feed I little bit flooded, and I have already tried to make it better but with no success. The search system also doesn't seem to have the best searching algorithm, this I can see when I am trying to find some pages or documents using the title of it, but the search doesn't return it to me.

Recommendations to others considering the product:

This is a good solution for non-instant communication between people and teams, also to get announcements from the management.

What problems are you solving with the product? What benefits have you realized?

The relevant announcements from the management and other areas, such as people services are shared with the whole company here, and it is to be up-to-date with this.

Also a good solution for integration between people.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Salesforce Chatter rises to the occasion "

What do you like best?

I love that Chatter allows you to post questions and even tag people/ co-workers in the posting. It is similar to Facebook but for work and documents. I enjoy that in my casino industry we can post different tools, documents, contacts, files, and cases. The interface has different groups to choose from, people, opportunities, and even breaks down topics and activities in the sidebar which is helpful for navigation.

What do you dislike?

The Chatter tool can definitely use a facelift in design for a better user interface that looks better and has a little more organization.

Recommendations to others considering the product:

Chatter notifications can crowd your inbox, so users just keep that in mind. The chatter feed gets busy sometimes and can be hectic when trying to find something specifically.

What problems are you solving with the product? What benefits have you realized?

Within the casino and hospitality industry it is helpful to share documents over several businesses and know what promotions are going on. This Chatter tool is great for keeping communication open over a large user-database.

Premjeet S.
Validated Reviewer
Verified Current User
Review Source
content

"Chatter: An Organization's discussion wall"

What do you like best?

Right from Welcoming of new employees to achieving any milestone everything can be posted on chatter.

You can personally discuss on any topic by posting and know the opinion of everyone from the organization.

New projects achievements can also be posted on chatter.

What do you dislike?

Nothing as such but sometimes unwanted post are also appeared on chatter but that is the reason it has a mute option.

Recommendations to others considering the product:

As an organization there should be a platform/wall where everyone is updated with the on going activities in the organization.

What problems are you solving with the product? What benefits have you realized?

Currently our organization uses chatter for congratulating for every employees achievements.

Welcoming of any new employee going to take on at a respectable post.

Our organization is going to take on a new journey, new projects is also posted on chatter and wished for future endeavors.

Joshua M.
Validated Reviewer
Verified Current User
Review Source
content

"Chatter Can Be an Efficient and Fun Way to Share Productivity Data on Salesforce"

What do you like best?

Chatter is tool within Salesforce that enables team-members to share data quickly and efficiently through a social-media like platform. The tool helps create a collaborative and conversational type nature to business file communication. Overall, the tool works very well for that purpose.

What do you dislike?

The platform does not feel as if it is entirely fleshed out as of yet. I also think an individual's feed can get bogged down by non-essential conversations.

Recommendations to others considering the product:

Chatter can be a really great tool for fostering productive conversations amongst colleagues. There are some circumstances where the tool could be used overly as a social network tool.

What problems are you solving with the product? What benefits have you realized?

We utilize chatter in order to converse with departments outside our own throughout the company. We typically use chatter in order to request / send information to specific individuals or teams.

Ethan D.
Validated Reviewer
Verified Current User
Review Source
content

"Shared collaborative space for SFDC integrated enterprises"

What do you like best?

For business with processes heavily integrated with Salesforce.com, Chatter is an excellent way to collaborate. Chatter provides a bulletin board & conversation space where employees and groups can share and discuss topics whether or not they are related to specific tasks happening in Salesforce. Users can discuss ongoing cases, opoortunities, etc. going on in their Salesforce instance and share files.

What do you dislike?

At times, finding the groups you want to connect with and the specific content you're looking for within Chatter can be less than intuitive. But, it always serves the purpose and has been helpful for discussion & collaboration within our team.

What problems are you solving with the product? What benefits have you realized?

Creating function-specific groups for SFDC-integrated processes as well as broader organizational groups. Sharing files and documents, linking to SFDC cases. Tagging colleagues with questions or other highlights.

Cristian T.
Validated Reviewer
Verified Current User
Review Source
content

"Chatter works great if you use salesforce heavily"

What do you like best?

I think the best think about chatter is that it is works great to communicate with people inside of your org. It allows you to keep track of records and users if you decide to follow their activity and can really help you avoid sending a lot of emails

What do you dislike?

There is not a lot I dislike about it as long as your company uses salesforce then you will be ok.

What problems are you solving with the product? What benefits have you realized?

I think the main benefits when using it are the ability to communicate without having to send multiple emails to a lot of people. It almost feels like you are using social media and you keep track of the records that matter to you so it is a very nice feature.

Kelley B.
Validated Reviewer
Verified Current User
Review Source
content

"Great communication and collaboration tool"

What do you like best?

Chatter allows users to tag each other to ask a question, or simply get an update on a record. You can do it directly in the record without having to go to your email or IM software to do it. the beauty of it is, all of that conversation is attached to the record and it automatically sends an email to the person tagged and also to the person when there is a reply. the groups allow people in the same role to get input and suggestions on how to handle an issue

What do you dislike?

Really nothing to dislike, I find it a great tool

What problems are you solving with the product? What benefits have you realized?

The main problem it resolves is having to go to multiple sources to find out what has gone on with a record, it is all in the chatter feed. It also allows a group of people in a similar role to communicate and provide assistance to others. If you run into a problem with a client and aren't sure how to handle it, you can post it in a group and anyone in that group has had the same issue can tell you how to best handle it.

kipchoma H.
Validated Reviewer
Review Source
content

"A Review on Chatter"

What do you like best?

I like that the software is not complicated and that it makes communication easier, it is effective and can be relied on. Chatter comes with many features which allows you to share files and document and files. You can talk to your manager while you are right in your office and thus minimize the movement in the office.

What do you dislike?

When it comes to archiving the conversation, it becomes harder with the Chatter. The security of the software is not that high and thus not good for sharing highly sensitive information or data.

Recommendations to others considering the product:

Communication is important in every setup, with this Chatter helps you to chat with your team mate and all the workmates in the company. You can easily video call, audio call, chat share files and documents with workmates in all level privately or in a group.

What problems are you solving with the product? What benefits have you realized?

We use the Chatter to communicate with workmate and the team mate.With Chatter you can share information and ideas easily.

Sonal A.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"An Enterprise social network and collaboration software that connects every employee."

What do you like best?

Connect employees to work easily across organizational boundaries.It is used as company intranet or employee directory.Chatter allows users to manage their feeds and control how notifications are received. Salesforce offers Chatter in desktop and mobile versions.

What do you dislike?

You need to be Salesforce user for full access. Salesforce licenses cost more $700/user per year for the proffesional version. Best for mostly large organizations,Smaller firms with fewer locations have less need for this sort of collaboration.

Recommendations to others considering the product:

Chatter is a big step in right direction for for sales organizations to get more social and community -oriented with there sales approach.The application can decrease duplicate work, increase the efficiency and speed at which sales team acts on opportunities and improve internal communications.Though its costly and probably more useful for large business , chatter is powerful enough to warrant further exploration of your business needs.

What problems are you solving with the product? What benefits have you realized?

Cut down Email exchange by communicating with employees through tools provided by chatter such as the news feed,group forums, file sharing, and online chat.Used chatter to share project updates privately,to group members,or to all followers and then track comments on message thread.Chatter connects us to people throughout the organization,we can get answers to questions quickly from people in any department or location.We use group forum to brainstorm ideas,share files and links ,post project updates ,recognize performance etc.It gives everyone a voice ,which means everyone participates and brings ideas to the table.Maintain a healthy employee culture by keeping remote employees in the loop.

Sarah G.
Validated Reviewer
Review Source
content

"Chatter is time saving."

What do you like best?

I like the fact that this software has made my work easier, this is because i do not have to send multiple emails to the other employees when i want to pass information but through chatter i just text and they follow the feeds.

It is easy to find people because the system organises it in such a way that you can trace what you are looking for easily.

What do you dislike?

Sometimes when you are not keen you can miss some information communicated previously, that is when the notification is crowded. One has to be extra careful not to miss the important information sent.

Recommendations to others considering the product:

I strongly recommend the use of Chatter to improve communication and enhance sharing of ideas.

What problems are you solving with the product? What benefits have you realized?

The benefit that Chatter has solved is that of saving time, whereby you do not have to send multiple emails to the co workers through chatter you just send one and it will be visible to all.

Paul C.
Validated Reviewer
Review Source
content

"Chatter review"

What do you like best?

Chatter has the ability to distribute the right information to the department and even allow them to comment. And can be used also by different departments to share files or updates.

It maintains privacy and enhances communication among the team. Can be used to solve problems with ease.

What do you dislike?

It is hard to use if you are not familiar with it you need to have some ideas about its use and it is at times slow.

It has limited or no updates on its features something that makes it unattractive.

Customer care services need some improvement.

Recommendations to others considering the product:

I recommend chatter to all people who are interested in making the work easier , sharing the right information which is key to all businesses and enhancing collaboration among the workers.

What problems are you solving with the product? What benefits have you realized?

Chatter has helped in sharing the right information with the team or with different departments. we are able to solve individual and business problems with ease. It also has added advantage because it allows you to share files.

John B.
Validated Reviewer
Verified Current User
Review Source
content

"SF Chatter for the WIN"

What do you like best?

Accountability, tagging, tracking tasks, events, and notes from my sales team. Utilizing Chatter keeps my team out of email and in Salesforce, 'forcing' them to respond and apply updates in the CRM. This keeps everyone up-too-date and has increased collaboration.

What do you dislike?

The email notification can be a bit overwhelming (depending on the adoption and use of your team) - simple email rule has routed these to a folder.

Recommendations to others considering the product:

If you are looking to alleviate email updates and exchanges on business, sales, or opportunities, you need to consider Chatter.

What problems are you solving with the product? What benefits have you realized?

Accountability and getting data and updates from sales into the CRM. Chatter, once adopted, is powerful and effective as a way to empower your sales organization of any size.

Khanh T.
Validated Reviewer
Verified Current User
Review Source
content

"It is a fun and easy way to communicate between colleagues"

What do you like best?

I like that it acts like a bulletin board where everyone can post their questions, feedbacks, comments, and everything else so other people in the team or company can see and respond or like. It's also a place where new hires can introduce themselves and get to know everybody. I can find people in the company, message them, tag them in posts, and see posts that I was tagged in.

What do you dislike?

It's not really a dislike, but I think it can use a nicer, more sleek interface. Right now the interface works, but it looks quite dated and not too aesthetically pleasing. Also would be nice if there's a gif feature like with Slack.

Recommendations to others considering the product:

Chatter is a good feature in Salesforce that makes communication between everyone in the company easier and more interactive, especially if it's a big company or a company that has mostly remote employees who don't get to spend time physically with each other everyday. It is simple, straightforward, kind of like an earlier/simpler version of Facebook. It is not the most pretty or best looking communication software out there, but it does its job and it is integrated with Salesforce so that's a big plus if you're already using Salesforce.

What problems are you solving with the product? What benefits have you realized?

I think it just helps with communication within the company in general. Anything that has to do with communication can get benefits from Salesforce Chatter, like employees asking each other questions, sharing feedbacks or new information, or just general greeting and socializing.

Brandon L.
Validated Reviewer
Review Source
content

"Easy tool for team/business communication"

What do you like best?

I like how simple to it is to post onto Chatter. I additionally like that your association can have a wide range of babble bunches that you can pursue. I can bookmark or quiet certain strings. You can likewise take a survey inside a string just as transfer a wide range of records. I discover Chatter a decent device for speaking with individuals both in my neighborhood office, just as individuals who are in different regions the nation over. Its very client friendly.I like how regardless of if my associates are in office or telecommuting we can even now all ricochet thoughts off each other utilizing this product.

What do you dislike?

I don't like that you can't control where connections posted by means of gab are put away. They are naturally presented on the record where the prattle exists and here and there, you don't need clients adding connections to a specific record.

Recommendations to others considering the product:

I think Chatter is an extraordinary asset for both coordinated effort and spirit. We use it often here to share thoughts, examine openings, and commend victories. We even have one group that posts birthday wishes and keen "Day by day Doses of Awesome" which are amusing to see. It's an extraordinary bit of Salesforce all in all. Make sure to label everybody in each answer, unique post, and so on else it won't consequently input names and label staff! It's an extraordinary device. Look at it!

What problems are you solving with the product? What benefits have you realized?

Coordinated effort is unquestionably occurring with Chatter. We are experiencing some re-association and a portion of our colleagues are hoping to migrate. We've utilized Chatter to help facilitate the change by giving data about our neighborhood networks, schools, and lodging with those that will think about the move. Likewise, we have Chatter bunches that are for the sake of entertainment - like one for devotees of The Walking Dead. It's a fun easily overlooked detail to impart to associates over all divisions that I may not generally cooperate with. Group Collaboration, Dev to User Collaboration. With Chatter, I could work together with Users, Team Lead and Project Management on a pleasant and helpful way.

Jean Pierre L.
Validated Reviewer
Review Source
content

"La utilidad de Chatter"

What do you like best?

Chatter es una aplicación de comunicación empresarial o como un tipo de red social empresarial mediante la cual los usuarios de una empresa puede enviarse mensajes en la sala de chat, realizar llamadas y video llamadas. Permite realizar encuentas sobre cualquier tema, los grupos proporcionan debate sobre los temas de interés entre los usuarios de la organización. Es compatible con IOS y Android.

Posee páginas de temas que poseen publicaciones y respuestas relevantes, asi como sugieren grupos, expertos, archivos y otros recursos relacionados con el tema de interés. Posee un intercambio seguro de archivos en tiempo real , lo cual nos permite mantenernos informados. Permite a los empleados y mis compañeros encontrar ciertas respuestas que necesitamos sobre alguna información. Su diseño exclusivo en smartphone mejora su interacción y su interfaz al momento de ejecutar esta aplicación.

What do you dislike?

Lo que no me gusta de Chatter es su sistema de soporte, el tiempo prolongado con el que resuelven un requerimiento y que su soporte solo sea en español. Además el que no este disponible en ordenadores me parece negativo y es algo que Salesforce debe aprovechar más. Su sistema de video llamadas no es mi favorito.

Recommendations to others considering the product:

Chatter es una buena aplicaciòn de comunicación y chats empresarial muy util y recomendable. Su precio es bajo y, aunque tiene cosas que mejorar su interfaz en smartphones es excelente.

What problems are you solving with the product? What benefits have you realized?

Con chatter hemos podido integrar a los colaboradores y gerentes de la empresa en una sola aplicación, asi como mejorar el desempeño y entrega de documentos y archivos por medio de Chatter. Comunicarnos y dirigir proyectos de interés mediante esta aplicación, estar al tanto en todo momento sobre las noticias y notificaciones de la empresa.

Maria Fernanda A.
Validated Reviewer
Review Source
content

"Chatter. The business social network"

What do you like best?

What I like most about Chatter is its original business chat service that distinguishes it from other applications and allows all collaborators of the organization to be interconnected through its chat system. It allows you to share files and documents in a totally safe way through SalesForce, develops calls, video calls and video conferecias of quality. It keeps all workers, managers and collaborators aware of the news of the environment. Its mobile application will give the user the maximum experience through its excellent interface.

What do you dislike?

There is little that I dislike about chatter, but I would like you to be able to transfer the excellent interface of your mobile application to the computer and improve its support system that is only in English.

Recommendations to others considering the product:

I recommend to the users and companies to acquire Chatter, since it will keep the workers of the organization connected in a single platform, allowing them to know the news of the business environment in real time, it has a system of integrated languages allowing to choose the one of your preference . In addition to providing the greatest security services via the SalesForce server. All at the lowest costs...

What problems are you solving with the product? What benefits have you realized?

Through Chatter, the organization has been able to implement with its collaborators a chat platform that complies with all its security standards, increasing the performance and communication of workers and collaborators at the lowest cost. Salesforce gives the organization full confidence in its security system. Communication and teamwork had never been so efficient.

Jadimir C.
Validated Reviewer
Review Source
content

"My experience with Chatter."

What do you like best?

Chatter is an exclusive mobile application and works as a social business network that allows you to develop an internal business chat system. Chatter manages to securely exchange documents and files through social networks with the Salesforce Files service. It allows you to synchronize files securely with any mobile file, in addition to providing a complete and powerful experience on such devices, in addition also performs custom actions from mobile devices to drive progress from anywhere.

Data and records are directly connected to your internal systems to maximize efficiency and eliminate errors. It has multiple languages to suit the user.

It keeps the employees of the organization updated by updating the daily news that is most used in the geographical area.

What do you dislike?

I am disappointed that this service is not available to users at the computer level, which at a business level would allow Chatter processes and communications to be developed more efficiently...

Recommendations to others considering the product:

If your organization wants a private and secure chat system, acquire Chatter with complete confidence. It will allow them to keep the workers of the organization interconnected without any inconvenience and with the highest security standards.

What problems are you solving with the product? What benefits have you realized?

Chatter has allowed the organization to keep all its collaborators in a single chat platform, improving internal communications, developing the processes in a better way, reducing their costs in increasing efficiency. The Salesforce system gives total confidence to send and share private, sensitive and confidential information without any mishap. Keeps employees up to date with information, which is good for evaluating the business environment, developing strategies in this regard.

Jean Franco P.
Validated Reviewer
Review Source
content

"My experience about Chatter. 9/10"

What do you like best?

In my opinion, the characteristics, tools and qualities that I like about the Chatter application, and for which I have decided to make this post and comment on it at a professional level, are, in principle, able to put the members of the organization in contact with each other. to work as a team and get in touch at any time and place, developing and communicating more efficiently the tasks and responsibilities at work.

This application allows the user to create a chat table, help, update a sales opportunity, approve expenditure budgets or funds for the development of projects, all from the convenience of a single application. The information and data in the registers are directly connected to your internal systems.

What do you dislike?

Despite the high rating that I have given to this application, it has certain shortcomings, such as its availability only on mobile devices and can not be used on computers, avoiding the efficient use of the full potential of this application on the computer. The weight of the application is very high, so if you do not have a high capacity device, you may not work with all your available potential.

Recommendations to others considering the product:

I recommend the organizations that obtain Chatter, and thus they will be able to improve the quality of the communications in their organization, their efficiency and the time of the development.

What problems are you solving with the product? What benefits have you realized?

The solutions and improvements that Chatter has achieved in the organization are many, but outstanding decrease in costs and losses due to failures in communication systems, since with this application all the administrative members of the company can communicate and develop in a better way their functions, as well as evaluate your opinion on the application. It is taken into account to a greater extent how they feel in the organization or if they do not agree with any specific measure, communicating it immediately. In addition, through the creation of groups, all members of the organization can become familiar with the issues, regulations and notifications instantly.

Albildo jose W.
Validated Reviewer
Review Source
content

"My opinion with Chatter"

What do you like best?

In my opinion, Chatter is an application that allows you to increase and improve the productivity of companies, since it manages to get in touch with the members of the organization so that they work as a team and can develop in a more timely, effective and efficient way their tasks. and labors.

It allows the user to create a help desk case, update the sales opportunity, approve spending budgets or funds for the development of projects, all from the community. In addition, the information and data of the registers are connected to their internal systems, maximizing efficiency and reducing errors.

What do you dislike?

Among the things that disguise me Chatter, and are the reason why I do not give the maximum rating are that it is only available for mobile devices and can not be used in computers, so it can not exploit its full potential in any device. The weight of the application is very high, so if you do not have a high capacity device, you may not work with all your available potential

Recommendations to others considering the product:

I recommend organizations and users to acquire Chatter. Create chat groups with topics from some disciplines through Chatter to encourage the habit of using chatter communication in related records instead of sending them via email whenever possible.

What problems are you solving with the product? What benefits have you realized?

Through this application the organization has managed to keep updates on the cases of customers and problems in their systems in an organized manner, and with the possibility that all members of the administrative and technical staff of the organization can receive the information and attach it in a timely manner. It's extraordinary to put everything in one region, but you would recognize a better framework and I can see that Chatter is working on that and it's getting better with each revision.

Luz Fanny G.
Validated Reviewer
Review Source
content

"My opinion with Chatter"

What do you like best?

This is an application that allows to increase and improve the productivity of companies, since it manages to put in contact the members of the organization so that they work as a team and get in touch through the various organizational boundaries.

This application allows the user to create a help desk case, update a sales opportunity, approve spending budgets or funds for project development, all from the community. The information and data of the registers are directly connected with their internal systems, maximizing efficiency and reducing errors.

What do you dislike?

There is little negative that I can say about this application because of how excellent I think, but the bad thing is that it is only available for mobile devices and can not be used in computers, so it can not exploit its full potential in any device . The weight of the application is very high so if you do not have a high capacity device, you may not work with all your available potential.

Recommendations to others considering the product:

If you do not want the members of your company to be distracted by social networks during working hours, but you want them to be connected with each other, and have the opportunity to develop activities and even improve the quality of presentation and time of the development of these activities, this is the application you are looking for.

What problems are you solving with the product? What benefits have you realized?

Among the problems that this application has helped me to solve are the decrease in costs in communication issues since with this application all the administrative members of the company can communicate and develop a large part of their functions, as well as evaluate their opinion about the application and how they feel in the organization or if they do not agree with any specific measure. In addition, through the creation of groups all the members of the organization can get acquainted with the topics

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Chatter is good in theory, but not a practical solution for enterprise collaboration"

What do you like best?

It's appropriately named. Chatter gets filled up with a lot of rapid and useless posts about trivial matters. The useful posts made by administrators and IT get buried in the chatter, so they end up becoming trivial and useless too because it's hard to see them amid all the trivial chatter.

What do you dislike?

Salesforce likes to say that Chatter is a forum for sharing insights and ideas but it is not. A forum would be organized topically and searchable; Chatter is not organized and not searchable at all. Peers sometimes propose great ideas or ask questions but they get buried by the newest posts.

Currently I can organize my Chatter feeds by What I Follow, To Me, Bookmarked, Muted, and All Company. These options aren't very helpful. There's an option to search Topics but this is only useful if the original poster included the Topic as a tag; most people don't. In order for Chatter to be even slightly useful, it's needs the option of searching by a keyword and pulling up all posts that have that keyword. I have better luck problem-solving by doing a Google search. I also have much better success collaborating with my peers by using email, walking to someone's office, or picking up the phone and making a call. I would never rely on Chatter for any important or timely communication.

The Files and Groups options in Chatter are also useless because most people don't use them, again because it's not intuitive and because searching inside of Files or Groups doesn't pull up results unless the original poster put the relevant post in the Files or Groups section.

Recommendations to others considering the product:

I would not recommend Chatter at all. There are much better communication and collaboration tools available.

What problems are you solving with the product? What benefits have you realized?

I haven't solved any problems with Chatter or enjoyed any of the advertised benefits. If anything, it's created more headache because it's one more communication channel I have to check but it doesn't make it any easier to do my job.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Chatter is fantastic"

What do you like best?

The ease of being able to communicate with other employees that may live on the other side of the country as well as keep our upper management informed of our days and what we are doing. Salesforce Chatter is a big part of our days here at this company.

It's super easy to use and you have the ability to post files that can be shared with the entire company or you can post in a private group. Either way, it's a great product!

What do you dislike?

It has some bugs and likes to sometimes double post or not post at all as well as having to refresh the screen multiple times and it doubling everything that was completed before. But even though there may be some bugs, they always get fixed and we can move onto working through our day.

Recommendations to others considering the product:

This is a great product if you have many employees that may be hard to keep track of.

What problems are you solving with the product? What benefits have you realized?

Being able to exchange ideas with colleagues across the country. The higher up management have more access then myself as a Financial Service Rep.

Benefits are maybe a colleague in British Columbia knows the answer to a question that no one in Newfoundland may know

Travisse H.
Validated Reviewer
Review Source
content

"Dated UX but great to have collaboration directly within Salesforce"

What do you like best?

Integrated into Salesforce along with their mobile app. This is how we responded to issues encountered by important customers - made it easy to get a notification about a customer, quickly look up their info, and collaborate with everyone working on that account.

What do you dislike?

Old school UX. The mobile app is a little better and the lightning version is better but in general it still just feels like you're using a kind of clunky business tool.

Recommendations to others considering the product:

If you're deep in the Salesforce ecosystem it's probably a no-brainer. If not you might be able to find a more modern solution - worth checking out Intercom and tools like it.

What problems are you solving with the product? What benefits have you realized?

Ability to to easily reference customer info while chatting with all the relevant parties and ability to tag people and bring them into the conversation. Great way to resolve questions facing specific customers.

Mahalingam S.
Validated Reviewer
Verified Current User
Review Source
content

"Salesforce Chatter - Collaboration all the way!!!"

What do you like best?

Its seamless integration with salesforce provides the ability to leverage across the various gamut of functions such as approving/ rejecting the records, sending files for review and feedback, posting comment on relevant records, sharing links and conducting a poll with your business users

What do you dislike?

If it is not managed properly, the chatter notifications could crowd out your mailbox and your chatter pages in salesforce. Some of the notification configurations are not very intuitive for the users

Recommendations to others considering the product:

Consider the available licensing options such as Chatter Only if it could meet your requirements for some group of business users

What problems are you solving with the product? What benefits have you realized?

To enable collaboration among the business users especially when they review the records for approval such as a new partner on boarding request. The first level approvers such as Legal team could post a comment providing justification for approving the request even though the risk score with the partner could be high. This will be useful for the next level approvers and they could see the complete conversation history on the record

Jyssica G.
Validated Reviewer
Verified Current User
Review Source
content

"Simple and Easy to Use Social Newsfeed within the Workplace"

What do you like best?

I like that Chatter is very simple to use and navigate around. It acts just like a social media newsfeed homepage, but with your coworkers within the workplace. It is a good way to make office or company-wide announcements as well as keeping employees up-to-date with upcoming events or meetings.

What do you dislike?

There is nothing to dislike about this software really. It is just a basic software that ties in social networking within the workplace.

Recommendations to others considering the product:

If you want a great communication system within the workplace besides regular back and forth email, consider Chatter! This software is easy for anyone to use and brings some fun into the office!

What problems are you solving with the product? What benefits have you realized?

Chatter is a great way to make announcements or just to simply talk about or share milestones with fellow coworkers. It is beneficial to employees as it provides a fun environment for everyone to interact with each other through a live newsfeed page.

Meghan W.
Validated Reviewer
Verified Current User
Review Source
content

"Great! just like facebook"

What do you like best?

I love that the interface was literally just like facebook.. which is easy to navigate and fun. I also liked how it was integrated into salesforce... which is what eveyrone in the company already uses... was one less thing to have to open in order to communicate with anyone in the company.

What do you dislike?

i disliked that it was only within my company... would have liked to be able to cross platforms to other company's chatter on their salesforce. I don't know the exact cost but i do know that salesforce is a very pricey tool... one that My current company (hopkins- armstrong institute) thought about getting but had to turn down due to the cost. I think chatter is in great competition to other tools on the market now though...

Recommendations to others considering the product:

Get people trained on how to use it appropriately within a work atmosphere. some people were using it like they were on a personal social media account.

What problems are you solving with the product? What benefits have you realized?

we are using it with training classes... post class we create a group of the participant and then they are able to talk about how they are using the skills they learned in class.

Lindsay P.
Validated Reviewer
Verified Current User
Review Source
content

"Rreview of Chatter for Collections"

What do you like best?

I like that I can communicate about a single account with several Salesforce users. We can talk in real time about issues that arise.

What do you dislike?

I dislike that when I show the chatter feed- it takes up a lot of room on the screen. I have to minimize it to read other details on the account.

Recommendations to others considering the product:

I recommend keeping it minimized unless you are actually using it to chat.

What problems are you solving with the product? What benefits have you realized?

I can keep up to date with what is happening with a customer. We can share ideas and tasks with one another across different offices in a concise location.

UM
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Facebook Chat for Business"

What do you like best?

I like the fact that it's very similar to a Facebook platform which almost everyone is familiar with so there was no need to adjust or learn a new platform.

What do you dislike?

I am not particularly fond of the information we can post. If we are to post photos, we would have to attach it as a file that other users will have to download before we can see unlike in Facebook that you can immediately view the photo from the post without having to download or add any extra clicks. I also don't like the fact that for us to get notified of new comments on a post, team members would have to "like" a post.

Recommendations to others considering the product:

"Like" all posts for you to get a notification of all comments to an existing post.

What problems are you solving with the product? What benefits have you realized?

Chatter provides the convenient communication across teams and team members that Facebook achieves in their platform. Because it's separate from Facebook (as opposed to making a Facebook group for the team), there are no distractions and information is secure. At the same time, information is disseminated as quickly and as efficiently.

Simon W.
Validated Reviewer
Verified Current User
Review Source
content

"More than a social network"

What do you like best?

If leveraged properly, can actually give tangible benefits to efficiency and can actually drive sales. The lightning version of the tool is obviously the best.

What do you dislike?

Being split over Lightning and Classic. This won't apply to new adopters of Salesforce however, so I wouldn't expect this to impact on any buying decision.

Recommendations to others considering the product:

Honestly, make sure you do not mix it and fragment it with other software. If your company is attempting to gel it with Yammer or any other software, just ditch that other software. You need to have all your users focused on using the single tool to reduce complication, but also to get them used to going to it as a first point of contact. They need to be used to collaborating on it, then working on business objects with it.

What problems are you solving with the product? What benefits have you realized?

Actually using it to automate processes - it is sending esignature documents, bad data tickets, adding in client sites. The main gains on this are far beyond the usual collaborative aspects of social network software.

Venkatesan R.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Chatter"

What do you like best?

Integrated social platform of force.com, has features on the Salesforce mobile platform. Instant updates, @mentions and tagging records are good features. Posting links and creating tasks. Not to mention the Thanks feature.

What do you dislike?

Has the same UI as salesforce platform, needs more social integration with Whatsapp and Facebook. Post files with ease and take polls among members. search is little generic and the comment following.

Recommendations to others considering the product:

bring social platforms to Chatter like Whatsapp and Facebook just like Outlook integration. Improve files upload and polling features of the chatter home.

What problems are you solving with the product? What benefits have you realized?

Have constants update around record create, update, delete and other approvals. Find about what the organisation is doing. Provides updates on the activities of our team members and people that we follow.

Leith M.
Validated Reviewer
Verified Current User
Review Source
content

"Room for Improvement"

What do you like best?

A communication tool accessible without ever leaving your CRM platform. It's a great way to keep abreast of trending topics internally, and learning from other people's questions that you didn't know you needed the answer to.

What do you dislike?

Much like the Salesforce interface, Chatter seems a bit clunky and engineer-driven rather than keeping the end-user in mind. Sales management uses the tool daily, but when asking peers if they use it, everyone tends to say they ignore the platform unless specifically tagged. It's just too overwhelming with the layout it has now, and not entirely intuitive.

What problems are you solving with the product? What benefits have you realized?

Internal sales communications and Q&A is all kept in one place that is viewable by everyone, rather than needing to sort through email chains or having a separate platform.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Everything in one place!"

What do you like best?

Salesforce is the best CRM tool out there. Now, our team is using the chatter function to ALL communication is on the account or deliverable file. No more searching through my email inbox to find a conversation about a particular donor or account. It's all in one place!

What do you dislike?

Nothing. It's a great feature on Salesforce and the tagging, notifications, and record functionality is great.

Recommendations to others considering the product:

Love it. Your life won't be the same after using chatter!

What problems are you solving with the product? What benefits have you realized?

One central place for all communications regarding an account so that no information is lost. In the long run it is extremely helpful so that turnover or email communications are never lost and information is always readily available for whoever needs it.

UC
User in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"An easy way to communicate with your team"

What do you like best?

Chatter allows our team to communicate with each other on many different projects. It effectively logs our communication and actions taken, and allows you to tag important members of your team to notify them of updates. Also, you can include notes just for yourself, so if I have many projects, I can easily read past notes that I've left for myself regarding the project or account on chatter.

What do you dislike?

We use chatter notes on different projects, such as those created by TaskRay or in a Salesforce account; it would be good to have a way to consolidate all notes across all projects in a single, easy to read place.

Recommendations to others considering the product:

Use this in tandem with your other Salesforce tools to make tracking projects much easier across team members. You can also use this as an effective note taking tool for yourself on your own projects!

What problems are you solving with the product? What benefits have you realized?

Often with many members on a team working with the same account, it could be easy to let details slip between the interactions our team members have with our clients. Chatter allows us to communicate more effectively with each other, work much better as a team, which in turn is a much better experience for all of our clients. Through chatter we can leave notes to each other so when another team member comes in to interact with the client, they can get more detailed notes from Chatter than those that may have been left from any tasks/calls logged in Salesforce. Also, you can log notes and information on an account without having to log a call or an actual action that took place.

A
Administrator
Validated Reviewer
Review Source
content

"Excellent tool for a growing business"

What do you like best?

Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.

One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.

Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

What do you dislike?

Possibly could go with a change of layout, a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.

Possibly to have certain people prioritized within a company's Chatter feed. So if the CEO has posted something, this appears first as a priority post for all to see, and then can be sent further down your feed once read.

Could possibly do with a feature to create an incentive for people to contribute more. There's still a lot of conversations that happens outside of Chatter that would be better suited for Chatter. There is an 'Influencer' feature but there is little known about this and has minimal meaning or purpose to most people.

What problems are you solving with the product? What benefits have you realized?

it comes to verifying if proper communication has been had among teams. This helps us know when and what people have been informed of, which gives us the opportunity to regularly review our communication styles.

This has had a very positive impact when trying to find particular individuals in a very large company, and without any barriers.

This also provides a 'get networking' tool for new and existing individuals to the company, helping people gain influence and awareness among their stakeholders

UM
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Chatter Helps Organize Project/Client Related Chats & Comments!"

What do you like best?

I like that Chatter allows you to directly tag colleagues/teammates within a specific project to keep project-related chats and comments organized and in the appropriate place.

What do you dislike?

I dislike that you have to put the @ symbol in every time you want to tag someone and also that you can't just tag their first name (like you can when you tag someone on FB).

Recommendations to others considering the product:

Chatter is a great way to keep conversations within your projects or clients organized and archived.

What problems are you solving with the product? What benefits have you realized?

We discuss campaign-related issues or needs via chatter and use it as a way to loop in the appropriate team members on a project when we're looking to solve a problem or update the team on something.

U
User
Validated Reviewer
Review Source
content

"QUICK WAY TO CHAT ON CASES "

What do you like best?

The function that I love the best is that I dont have to open another window to email our account service people. Just to know that I can chat with them in reference to what I am working on makes less room for error on the problem I am try to address

What do you dislike?

I never had an issue with this so I dont think I have anything to dislike.

Recommendations to others considering the product:

Chatter is a great feature to use if you are using Salesforce. It is a very efficient tool where you can just click and chat about any case #. I love the way you can see the cases and chat about in while it is still up in the screen.

What problems are you solving with the product? What benefits have you realized?

we use chatter in salesforce on our adjustments the most. Whenever we have a concern on a case or an order we can just add the chat to whatever case we may have questions on.

Nathan H.
Validated Reviewer
Verified Current User
Review Source
content

"Decent for cross-department communication in a large organization."

What do you like best?

I appreciate that I can interact in a community forum across our large organization. Chatter is fairly convenient and reliable. It's a good fit for an organization that values employee feedback and autonomy. It has basic forum-style features - nothing fancy, but stable and usable.

What do you dislike?

The visual design is certainly not cool or modern. If we're comparing with any popular social media platform, this user interface looks like it just stepped out of 2007. Search functionality is also clunky. My biggest complaint is that it's difficult to find and join relevant groups. There is no good directory function to search for groups that would meet certain criteria. If the organization has few groups, this isn't an issue, but in an organization with lots of initiatives and several groups related to each, finding and managing groups is a clear weakness of this platform.

Recommendations to others considering the product:

Investigate before implementation: would a different communication platform like Slack work better for your organization? Chatter seems easier for less techy teams. Slack and other similar products might be better for startups.

What problems are you solving with the product? What benefits have you realized?

Our Chatter implementation primarily provides a "think tank" type of space for employees. It's not a channel for official communication, but it's usually project- or role-focused chat. There's a lot of brainstorming and idea sharing. Some of this brainstorming has been implemented. I think, as with any tool of this type, the ideas generated must reach people who can implement them. Chatter doesn't guarantee this, but it depends on the organization's implementation.

Carlos G. V.
Validated Reviewer
Verified Current User
Review Source
content

"Powerful documenting tool"

What do you like best?

What I like best is:

- Powerful Collaboration tool

- Great for documenting information

- Its seamless integration with salesforce

What do you dislike?

The only thing I dislike is the fact that the communication is not quite real-time but other than that, I really enjoy chatter and find it very useful.

Recommendations to others considering the product:

It's a great tool. Check it out!

What problems are you solving with the product? What benefits have you realized?

Chatter is a great tool that helps with collaboration within our business users. I used it the most to add all relevant project information and documentation to my different projects. It makes it very convenient and easy to find all relevant information in one central location instead of having to go to multiple places.

Vishal B.
Validated Reviewer
Verified Current User
Review Source
content

"Best Social CRM tool "

What do you like best?

- Gets the power of social media to your CRM system.

- Simplicity in using.

- Features - File sharing, tagging, groups

- Ability to create focus communities within the organization

- Ability to share SFDC records within the org

- Makes CRM more interesting.

What do you dislike?

Nothing - I basically have not found a thing that makes chatter not interesting.

I think chatter is SFDC's answer to the social enterprise. The product has evolved from the time it was first launched.

Recommendations to others considering the product:

For some industries enabling chatter can cause some compliance issues like information you can and cannot share within the company.

Careful analysis of what can and cannot be shared is required before enabling this feature.

What problems are you solving with the product? What benefits have you realized?

- Social enterprise.

- Sharing records - Opportunities, Leads, Contacts, Information.

- A unified CRM and Social platform.

- Social selling.

Robert S.
Validated Reviewer
Verified Current User
Review Source
content

"Works great between sales and engineers"

What do you like best?

I like how easy it ties messages to an account or opportunity in salesforce. I can add attachments and tag as many salesforce users as I need on a project

What do you dislike?

There is no way to have a partial feed, it either shows the whole feed or nothing and and you have to scroll down quite a bit

What problems are you solving with the product? What benefits have you realized?

Document and operational edits and adjustments. Main channel of communication between sales and engineers

UF
User in Fund-Raising
Validated Reviewer
Verified Current User
Review Source
content

"Convenient and easy to use!"

What do you like best?

Salesforce Chatter is very easy to use - I especially like that you can tag staff members from companies outside of your own (not sure if this applies to other companies outside of Girl Scouts since we have different councils) I also really enjoy the chatter desktop app you can download, but the web platform works just fine as well.

What do you dislike?

The only thing that I can think of is when you are responding to a comment thread, you have to remember to @ the person you are replying to and include any other names as it will not automatically respond to the original poster.

Recommendations to others considering the product:

Remember to tag everyone in every reply, original post, etc. otherwise it will not automatically input names and tag staff!

What problems are you solving with the product? What benefits have you realized?

Inter-departmental communication, as well as communication across councils and the country. It is very easy to use and connect with other Girl Scout staff members through chattter.

Rui F.
Validated Reviewer
Verified Current User
Review Source
content

"Great for enterprise collaboration"

What do you like best?

I find this tool really great for collaboration across the enterprise with social feed type approach and contextual references.

Either using it within the context of Salesforce Sales Cloud, Service Cloud, etc. or just as a standalone collaboration tool is an extreme added value for any company. Through proper settings, the necessary access rules for data could be leveraged in order to respect the internal policies.

What do you dislike?

Perhaps the more challenging could be to find the specific information you are looking for.

Recommendations to others considering the product:

If you are a Salesforce user or if your company has acquired it, global roll-out of Chatter is definitely a must to promote collaboration across!

What problems are you solving with the product? What benefits have you realized?

Collaboration, information access and knowledge sharing

Allison P.
Validated Reviewer
Review Source
content

"Chatter Keeps Us Connected!"

What do you like best?

I like that chatter allows us to create groups based on interests, specialties, departments, etc. and easily add descriptions, files, etc. for collaboration. I also like the ability to mute discussions, use hashtags/topics to track conversations, and even bookmark posts to come back to later.

What do you dislike?

There's not much to dislike, really. Although I did hear that the desktop version of Chatter was going away, and that is disappointing. It was nice to keep up with what was being posted in the groups I'm in without having to actually log in to the full Salesforce page to see it.

Recommendations to others considering the product:

If you're already using Salesforce for your business, I think Chatter is a great resource for both collaboration and morale. We use it frequently here to share ideas, discuss opportunities, and celebrate successes. We even have one team that posts birthday wishes and insightful "Daily Doses of Awesome" which are fun to see. It's a great piece of Salesforce as a whole.

What problems are you solving with the product? What benefits have you realized?

Collaboration is definitely happening with Chatter. We are going through some re-organization and some of our team members are looking to relocate. We've used Chatter to help ease the transition by providing information about our local communities, schools, and housing with those that will be considering the move. In addition, we have Chatter groups that are for fun - like one for fans of The Walking Dead. It's a fun little thing to share with coworkers across all departments that I might not otherwise interact with.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"The best way to collaborate on Salesforce records. Why would you use anything else?"

What do you like best?

Title says it, but why would you use anything else? It's simply the best thing to use for collaborating on Salesforce records of any type (and we use Salesforce for SO MANY things). One of my best work days was when we enabled Chatter on the custom object I own and manage. Now I can keep track of conversations on various records whereas before I'd have to dig through my email to see if I'd reminded someone about some action they were overdue on completing.

Some favorite features:

-Ability to directly reply to a chatter notification email is VERY handy, especially on the go. Yes, I could use the Salesforce1 (and often do), but replying to an email notification is just quicker on the go

-The @ mention feature is obviously pretty standard functionality, but it's just so useful for pulling other users into a conversation

-Topic tagging is great for later reference

-The "follow" feature is such a great way to keep track of a record without having to be directly called out with an @ mention. I also love that the Chatter follow button shows on a list view of records so I can follow without clicking into the record

What do you dislike?

My biggest complaint for most of my tenure using Chatter was lack of text formatting, but Salesforce has resolved that. The only other area I think could use improvement is reporting on Chatter. I'm a competent report builder, but the times I've tried reporting on Chatter I was not successful. I still intend to try a few other approaches. However, this could be the way my org has our report types setup, I'm unsure about that, so take this with a grain of salt and do your own research (because there's tons out there).

Recommendations to others considering the product:

Use it! It's the best method of Salesforce collaboration

What problems are you solving with the product? What benefits have you realized?

We use chatter to communicate directly on a record within Salesforce, which makes the communication very topical and prompt, vs. copying links or record IDs into an email (which is what typically occurred before Chatter adoption). Having that conversation history directly on the record and seeing who was involved in the conversation is a huge benefit to the work that I do.

Travis H.
Validated Reviewer
Review Source
content

"Chatter - Great if your company uses Salesforce the way its meant to be used."

What do you like best?

What I really liked best about Chatter was that it was part of Salesforce which is where I spent about 95% of my day while working in account assignment for incoming leads. It was easy for me to link people, e-mails and activity to SF and get that information to anyone involved with that customer by using Chatter.

What do you dislike?

I didn't dislike anything honestly. The most frustrating part part was trying to convince people to use what comes integrated with Salesforce and breaking them of their ways with other programs.

Recommendations to others considering the product:

The last time I used it the system was not as intuitive as I had wished for.

What problems are you solving with the product? What benefits have you realized?

The biggest thing it helped solve for me was communication. I was able to send information to sales people or reps within the system making it a bit easier for them to see things how I see things and viewing the information within the system makes it easier for them to manage it.

Jayson F.
Validated Reviewer
Verified Current User
Review Source
content

"Salesforce Developer - Chatter to connect with users"

What do you like best?

I like the Polls, Actions, Groups, and Topics. Also having the ability to at-mention other user is great. Having a social media thing inside your CRM to collaborate with anyone in your company is really great!

What do you dislike?

There's nothing I really dislike about Chatter. I never experience looking for a functionality I need that is not there. For enhancement, I don't think of anything, maybe if Salesforce can think of new features to add, it'll be great.

Recommendations to others considering the product:

if you are using Salesforce and not using Chatter yet, I advised you to please use it....It'll drive more productivity and accelerate innovation in your business! and yeah of course, all cents worth!

What problems are you solving with the product? What benefits have you realized?

Team Collaboration, Dev to User Collaboration. With Chatter, I was able to collaborate with Users, Team Lead and Project Management on a nice and convenient way.

Kate from G2

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