--- title: SolarWinds Service Desk Reviews meta_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 786 scale: '5' date_modified: '2026-07-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 786 ## About SolarWinds Service Desk Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. ## SolarWinds Service Desk Pros & Cons **What users like:** - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. (8 reviews) - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. (7 reviews) - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. (7 reviews) - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. (7 reviews) - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. (5 reviews) - Users appreciate the **customer satisfaction** of SolarWinds Service Desk, noting its ease of use and effective support. (4 reviews) - Customizability (4 reviews) - Users appreciate the **easy navigation and editing features** in incident management, enhancing ticket resolution and usability. (4 reviews) - Automation (3 reviews) - Configuration Ease (3 reviews) **What users dislike:** - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. (5 reviews) - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. (4 reviews) - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. (3 reviews) - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. (3 reviews) - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. (2 reviews) - Users find the **complexity** of SolarWinds Service Desk can be overwhelming for basic helpdesk needs, increasing costs. (2 reviews) - Complex Setup (2 reviews) - Users find SolarWinds Service Desk to be **quite expensive** compared to alternatives, questioning its cost-effectiveness. (2 reviews) - Users face **integration issues** with SolarWinds Service Desk, encountering limitations in customization and third-party connections. (2 reviews) - Users find that the **limited customization** options in SolarWinds Service Desk do not meet the diverse needs of large enterprises. (2 reviews) ## SolarWinds Service Desk Reviews ### 1. Simplified Ticket Management, Needs Better Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah W. | Service Desk Coordinator, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SolarWinds Service Desk?** I really like how SolarWinds Service Desk provides a clear line of sight over every device and license across our offices, which helps in managing them effectively. Sorting tickets by priority allows me to address pressing issues first, keeping everything running smoothly. The asset management feature is particularly useful, especially when onboarding new staff, as it lets me easily assign laptops and licenses. The platform strikes a good balance between simplicity and capability, making it easy for our consultants and staff to raise tickets without needing a walkthrough each time. It's suited well for a lean support team. **What do you dislike about SolarWinds Service Desk?** My main reservation is the limited third-party integration, which means some of our other systems sit apart rather than talking to one another. Customer support has also left me wanting on occasion. When I have raised a genuine query, I tend to be pointed toward a knowledge base rather than a person who can address the matter directly. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds Service Desk gives me a clear view of devices and licenses, solves scattered support work, and helps me prioritize requests. It keeps operations smooth, ensures nothing slips through, and simplifies ticket logging and distribution for quick resolution. ### 2. Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lakhan N. | Associate Infrastructure Support Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SolarWinds Service Desk?** SolarWinds Service Desk stands out for its intuitive interface and ease of use, which makes it simple for teams to manage tickets and service requests without extensive training. It streamlines IT service management by combining ticketing, asset management, and workflow automation in one platform, improving overall efficiency. I also appreciate how it centralizes all IT operations, allowing better visibility into incidents, assets, and performance metrics. This helps teams resolve issues faster and improves communication across departments. **What do you dislike about SolarWinds Service Desk?** The main downside is limited customization and integrations, along with less flexible reporting features. It can also be slightly difficult to search and manage assets efficiently at times. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds Service Desk helps me manage IT issues and service requests in a structured way instead of using emails or spreadsheets. It makes tracking and resolving tickets easier, improves response time, and keeps everything organized in one system. ### 3. Ticketing and Asset Management in One Clean, Reliable Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SolarWinds Service Desk?** The ticketing and asset management being in the same place is the biggest thing for me. When an incident comes in I can tie it straight to an affected asset, see the warranty, the owner, the history, all without leaving the screen. That alone cuts out a lot of back and forth that used to happen when trying to piece together what was affected and who owned it. You can also add users and computers directly into the system rather than it just being a ticket logging tool, so it doubles up as a proper asset and user management platform which is more useful than it sounds until you are actually using it daily. Previously that information lived across spreadsheets and a separate system, pulling it together mid incident was genuinely painful. The search functionality is something I use constantly. Searching ticket titles in speech marks gives you exact matches rather than a load of loosely related results, and the custom search queries let you filter down to exactly what you need quickly. Once you have built a useful query you can save it and come back to it, which sounds minor but when you are checking the same filtered views regularly it saves a surprising amount of time. Being able to build a view of everything assigned to your team, filtered by priority and open status, and just having that sat there ready is something you do not realise you needed until you have it. When you are raising a new ticket it suggests related existing tickets as well, which has genuinely stopped us logging the same incident twice on busy days. That one caught me off guard when I first noticed it but it is something I rely on now. Nothing worse than two engineers working the same problem independently because nobody spotted the duplicate, especially when one of them has already found the fix. Being able to clone changes is one of those features that does not sound impressive until you are actually doing it. Rather than rebuilding the same change template from scratch every time you just clone an existing one and adjust what you need. For repeat changes or similar maintenance tasks it takes something that used to take ten minutes of unnecessary admin down to about two. Over the course of a month that adds up. The solutions section is well done and probably underrated. Articles are easy to find, you can link them directly to tickets, and they surface up when you are working on an incident so you are not hunting for them separately mid troubleshoot. We have built up a decent library of fixes over time and being able to attach the relevant solution directly to a closed ticket has also made it easier to spot patterns in recurring issues. If the same fix is being linked to ten tickets a month that tells you something needs addressing properly rather than just being patched each time. The self service portal is cleaner than most and end users do actually use it, which cuts down on people emailing the helpdesk directly or sending a Teams message to whoever they happen to know. Having a proper place for users to raise requests and check the status of their tickets has reduced the amount of informal chasing the team has to deal with, which is a surprisingly big quality of life improvement. The UI is simple and clean, not cluttered at all. New starters tend to pick it up quickly without much hand holding which is always a good sign, and the overall layout means you are not spending time figuring out where things are. It integrates well with Azure AD which keeps user provisioning tidy and means new starters are in the system without any manual work on our end. Performance has been solid throughout, not had issues with slowness or anything going down unexpectedly in normal use. In terms of cost it is not the cheapest option out there but having asset management included rather than paying for it separately makes it reasonable value when you actually compare it properly against running two tools. The onboarding documentation is thorough enough that we did not need to lean on support much to get up and running, and when we did raise questions the support team were responsive and knew the product well rather than just pointing you back at the docs. The AI side surfaces relevant knowledge base articles when you are working a ticket which saves a bit of digging around, not ground-breaking but a genuine small time saver when you are dealing with a high volume of tickets and need to find the right solution quickly. **What do you dislike about SolarWinds Service Desk?** The mobile app is available but fairly limited. It covers the basics for on the go but lacks some of the detail and functionality you get on the desktop, so for anything beyond a quick status update you end up jumping on a laptop anyway. For a team that occasionally needs to respond to something away from a desk it is passable but it could do with being fleshed out a bit more to be genuinely useful rather than just there. Things like viewing asset details tied to a ticket or checking SLA status are not great on mobile and those are things you actually want when you are out of the office dealing with something urgent. The initial configuration takes a fair amount of time to get right. Things like custom fields, categories, SLA rules and approval workflows need proper thought up front otherwise you end up going back and adjusting things later when you realise something does not quite work the way you expected. It is not a tool you can just spin up and use straight away, you need to invest time at the start to get the most out of it. That is not necessarily a dealbreaker but it is worth knowing going in because if you underestimate that setup time it causes frustration down the line when things are not configured how the team actually works. There is no straightforward way to do a post mortem on incidents. When something significant goes wrong you would expect to be able to pull together a structured summary of the timeline, impact, root cause and actions taken directly from the ticket, but there is nothing built in that guides you through that process or pre-populates relevant details. You end up doing it manually in a separate document which defeats the point of having everything in one place. A proper post mortem template linked to incidents with suggested fields pulling from the ticket data would be a really useful addition, especially for teams that have change advisory boards or need to report on major incidents formally. Reporting could be more flexible. The built in reports cover the basics well enough but if you want something more tailored or specific you hit a wall fairly quickly. We have had situations where we needed a particular view of data that just was not possible without exporting and manipulating it elsewhere, which is not ideal when you are trying to pull something together quickly for a meeting. More granular customisation options in the reporting side would save a lot of that extra legwork and make it a much more complete tool. The dashboards are decent for day to day visibility but anything beyond standard ticket volume and SLA metrics requires more effort than it should. The pricing tiers can feel a bit restrictive depending on what you need. Some features that most teams would consider fairly standard, things like custom fields and more advanced API access, are gated behind the higher plans. If you only need one or two things from the next tier up it can feel like you are paying a significant jump in cost for a small number of additional features, which is a frustrating position to be in. It is worth mapping out exactly what you need before committing to a plan because it is easy to start on a lower tier and then realise fairly quickly that something you rely on is not included. Duplicate ticket management beyond the suggestion on creation could also be better. The tool suggests related tickets when you are raising a new one which is useful, but once tickets are in the system merging or linking duplicates that have slipped through is more manual than it should be. On a busy day when a widespread issue comes in and multiple tickets get raised before anyone spots the pattern, tidying that up takes more effort than it needs to. A smarter way of identifying and consolidating duplicates after the fact would be a genuine improvement. The knowledge base and solutions section is good but the tooling around maintaining it is fairly basic. There is no built in way to flag articles that are out of date, prompt for reviews or track whether a solution is actually being used effectively. Keeping it accurate relies entirely on the team being proactive about it, and in a busy environment that tends to slip. Some kind of automated prompting to review articles that have not been updated in a while would help keep the quality of the solutions library up without it needing someone to manually audit everything periodically. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Before using it properly we had tickets coming in through email, Teams messages and phone calls all at once. Stuff got missed, ownership was unclear and you were constantly chasing people to find out where things were up to. There was no real visibility across the team of what was open, what was being worked on and what had been sitting untouched for three days. Everything goes through one queue now and the whole team can see it. Nothing falls through the cracks in the same way it used to and the amount of time spent just chasing status updates has dropped noticeably. Having that single view of everything open has also made it easier to have honest conversations about workload and prioritisation rather than everyone just working off their own mental list. Tying assets to users and tickets has made a real difference too. Previously when someone raised an issue you would have to go digging through spreadsheets or a separate system to find out what machine they were on, what software was installed, when the warranty ran out. That is all just there when you open the ticket now. When we have had hardware related issues being able to pull up the full asset history immediately has cut the time it takes to get to the bottom of what is going on, rather than spending the first twenty minutes just gathering information that should have been at your fingertips anyway. It has also helped with licence management, being able to see what software is assigned where means we are not over or under provisioning without realising. The solutions library has reduced time spent on repeat issues. Common fixes are documented, linked to tickets and the team can grab them rather than figuring the same thing out twice. Some users sort things themselves through the self service portal before it even becomes a ticket which is a bonus nobody really expected to get that much use but it has. Over time as the library has grown the number of tickets resolved quickly on first contact has gone up, and being able to see which solutions get linked most often has helped spot where something needs fixing properly rather than just being patched repeatedly and quietly eating up time every few weeks. Having users and computers managed in the same place as tickets has cleaned up asset tracking as well. Keeping asset records accurate used to be a separate manual effort that always slipped down the priority list. Now when a ticket is raised and linked to an asset that record gets touched as part of the normal workflow so the data stays more accurate without it being a dedicated task anyone has to carve out time for. That might sound like a small thing but when you are trying to plan a hardware refresh or work out what is coming up for renewal it makes a significant difference having data you can actually trust. Change management being in the same tool has been genuinely useful. Cloning repeat changes has taken unnecessary admin out of the week and having the full change history tied to the same system as incidents means when something breaks after a change you can join the dots quickly. Previously that meant trawling through emails or a separate spreadsheet trying to work out what was done and when, which was a pain especially under pressure when something had gone wrong and people wanted answers fast. For audit purposes alone having it all in one place has been worth it, and the approval workflow for changes means nothing gets pushed through without the right sign off which has tightened things up from a governance perspective. The SLA tracking has also changed how the team operates. Previously breaches would happen quietly and nobody would notice until someone complained. Now there is visibility on what is approaching breach, what has breached and where the bottlenecks are. That has led to some useful conversations about how work is being prioritised and where additional resource or process changes are needed, rather than just reacting after the fact when something has already gone wrong. ### 4. Efficient and User-Friendly IT Service Desk Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yannick K. | Infrastructure Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SolarWinds Service Desk?** I really like the simple interfaces of SolarWinds Service Desk. Nothing is complicated, and the UI is easy for anyone to navigate around. I also appreciate the approval steps you can add into processes and workflows. The mobile app is great too, as it allows us to be more mobile away from the desk at times and still be able to do our day-to-day jobs. The ease of use means we don't have to spend a lot of time training new staff, and it's quite self-explanatory. Being able to create our own workflows, especially in the change process, is really helpful, and needing engineers to approve our peer review, another engineer's change, is a feature I find valuable. Furthermore, the initial setup was quite easy, and the support was great and straightforward. We've not had any issues since. **What do you dislike about SolarWinds Service Desk?** I think the asset management agent could be improved slightly as it only updates every now and again. We have used it, and it is not as reliable as others. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds Service Desk helps us track incidents, create teams, and assign tickets easily. Its simple interface saves training time, allowing us to set up workflows and approve changes. The mobile app keeps us productive away from the desk. ### 5. Helping the HelpDesk **Rating:** 3.5/5.0 stars **Reviewed by:** Ramesh F. | Director Information Technology Services **Reviewed Date:** April 23, 2026 **What do you like best about SolarWinds Service Desk?** What I like best about SolarWinds Service Desk is its simplicity and effectiveness in standardizing IT service management processes while integrating well with our existing monitoring and CMDB ecosystem. It provides a clean, intuitive interface for incident, request, and service catalog management, making it easy for both end users and IT teams to create, track, and resolve tickets consistently. **What do you dislike about SolarWinds Service Desk?** One of the main limitations of SolarWinds Service Desk is that it can feel functionally basic when compared to more mature enterprise ITSM platforms, especially for complex workflows, advanced automation, and deep CMDB-driven use cases. Several internal documents show that integrations—such as linking configuration items or monitoring data—often require custom scripts and API-based workarounds, rather than being fully native or seamless, which increases operational effort over time. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Improved operational clarity and accountability With SolarWinds Service Desk, every piece of work—incident resolution, service request, or infrastructure task—is tied to a ticket. This ensures clear ownership, auditability, and easier follow‑ups across teams. Better governance without excessive overhead Service Desk provides enough process structure to support ITIL‑aligned operations—incident, request, change, and catalog management—without the heavy customization or administrative burden of more complex ITSM platforms. This makes it effective for day‑to‑day operational execution while still supporting compliance and reporting needs. ### 6. Impact of SolarWinds Service Desk in live supporting solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth T. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about SolarWinds Service Desk?** What I like best about SolarWinds Service Desk is its user-friendly interface combined with powerful automation. It simplifies ticket management, streamlines workflows, and includes built-in asset management and reporting—all without being overly complex or hard to maintain. **What do you dislike about SolarWinds Service Desk?** There could be more focused on utilities for customization **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds Service Desk solves problems like scattered ticket management, slow issue resolution, and lack of visibility into IT assets and incidents. It centralizes requests, groups related issues, and automates workflows—helping reduce duplicate work and speed up troubleshooting. This benefits me by improving efficiency, reducing manual effort, and enabling faster resolution times, which ultimately boosts productivity and provides a better support experience for users. ### 7. User-friendly Tool on the Go **Rating:** 5.0/5.0 stars **Reviewed by:** Furqan A. | Lead Engineer - Network & Security **Reviewed Date:** April 11, 2026 **What do you like best about SolarWinds Service Desk?** The best thing about SolarWinds Service Desk is its ability to streamline IT service management with powerful automation, intuitive ticketing, and integrated asset management—all while remaining affordable and easy to scale for organizations of different sizes. It stands out for combining ITIL-aligned workflows with strong customer support and a user-friendly interface. **What do you dislike about SolarWinds Service Desk?** SolarWinds Service Desk doesn’t overwhelm you with excessive customization or overly complex reporting. Instead, it focuses on delivering the essentials—automation, asset management, and intuitive workflows—in a way that’s easy to adopt and cost-effective. It’s particularly strong for mid-sized organizations that want ITIL-aligned service management without the heavy overhead of enterprise platforms. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds Service Desk helps me by streamlining incident management, linking tickets to assets for faster root cause analysis, and automating repetitive workflows. This not only improves SLA compliance but also frees up time to focus on proactive problem-solving. The self-service portal reduces ticket volume, while reporting tools give me clear visibility into performance—making IT support more efficient and user-friendly. ### 8. solar **Rating:** 5.0/5.0 stars **Reviewed by:** kiran w. **Reviewed Date:** April 23, 2026 **What do you like best about SolarWinds Service Desk?** All-in-one ITSM platform What stands out most is that it combines ticketing, asset management, CMDB, and service management into a single platform. You don’t need multiple tools for IT support and asset tracking Everything is centralized and connected ➡️ This makes managing IT operations much more efficient and reduces tool sprawl. **What do you dislike about SolarWinds Service Desk?** 1. Limited customization for complex needs The platform works well for standard ITSM workflows, but: Customization options can feel restricted for large enterprises ➡️ Users mention it can be hard to tailor workflows, reports, or integrations to very specific requirements **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Scattered and inefficient IT support processes Many organizations handle support through emails, chats, and multiple tools, which leads to: Lost or duplicated tickets Slow response times Poor tracking of issues 👉 SolarWinds Service Desk centralizes everything into a single ticketing system, acting as one point of contact for all IT issues. ### 9. SolarWinds Service Desk is more focused on IT service management rather than monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Marhamsyah . | IT Supervisor **Reviewed Date:** July 09, 2026 **What do you like best about SolarWinds Service Desk?** Easy to deploy because it is SaaS-based User-friendly interface Supports ITIL processes Includes asset management and SLA tracking Suitable for organizations building a mature ITSM process **What do you dislike about SolarWinds Service Desk?** Not as advanced as ServiceNow in complex workflows Fewer integrations compared to some competitors Might be too much for companies that only need simple ticketing **What problems is SolarWinds Service Desk solving and how is that benefiting you?** This is a good solution for helpdesk and IT operations teams. It works well for organizations that want to improve incident management and service delivery. ### 10. Streamlined Service Desk Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey S. | AVP IT Governance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about SolarWinds Service Desk?** What I like best about SolarWinds Service Desk is how intuitive and user-friendly it is. It makes it easy to manage tickets, track requests, and maintain visibility across the entire workflow. I also appreciate the automation features, which help streamline processes and improve response times. **What do you dislike about SolarWinds Service Desk?** One downside is that some advanced customization and reporting features feel a bit limited compared to more complex platforms. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It centralizes and streamlines service requests, improves visibility, and automates workflows. That ultimately saves time, reduces errors, and helps me stay organized. ## SolarWinds Service Desk Discussions - [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) - 1 comment, 1 upvote - [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) - 1 comment, 1 upvote - [View SolarWinds Service Desk pricing details and edition comparison](https://www.g2.com/products/solarwinds-service-desk/reviews/solarwinds-service-desk-review-8562699?section=pricing&secure%5Bexpires_at%5D=2026-07-22+22%3A31%3A48+-0500&secure%5Bsession_id%5D=9809274b-27cf-42fa-83a4-93fdb1517026&secure%5Btoken%5D=7b1f0da62697188b91cc0451416bb6a64b401a3acbc24726e985976b19593792&format=llm_user) ## SolarWinds Service Desk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [API](https://www.g2.com/products/api/reviews) - [Automox](https://www.g2.com/products/automox/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google Analytics 360](https://www.g2.com/products/google-analytics-360/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Azure Services](https://www.g2.com/products/microsoft-azure-services/reviews) - [Microsoft Entra External ID](https://www.g2.com/products/microsoft-entra-external-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) - [TeamViewer ONE](https://www.g2.com/products/teamviewer-one/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## SolarWinds Service Desk Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Generative AI** - AI Text Generation - AI Text Summarization **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top SolarWinds Service Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,295 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,794 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)