Smartsheet Reviews & Product Details

What I love most is how it handles Sheet Summaries and hierarchy. Unlike a standard spreadsheet, where formulas get buried in the grid, Smartsheet lets me pull high-level metrics like my weekly completion rates into a separate sidebar. This 'hidden brain' approach keeps my task list clean while still feeding live data to an executive dashboard.

The Column Formula feature is also a massive time-saver. Once I set up the logic for parent-child row assignments, I didn't have to worry about broken links or manual entry every time I added a new task. It feels like a robust database that happens to look like a familiar grid. Review collected by and hosted on G2.com.

The formula syntax can be a bit of a headache at first. It’s not quite the same as Excel or Google Sheets, so I ran into some #UNPARSEABLE errors while trying to set up my hierarchy and week assignments. There's definitely a learning curve to figuring out how the sheet interacts with the summary sidebar.

Also, it’s not always intuitive that you can’t just copy-paste text between cells using automation. I had to change my workflow to a manual copy-paste for rolling over tasks because the platform is more rigid than a simple spreadsheet when it comes to moving data around automatically. Review collected by and hosted on G2.com.

It’s flexible enough to build trackers, schedules, and dashboards, but structured enough to manage tasks, dependencies, and ownership clearly. Automation, alerts, and real-time visibility make it easy to track progress and hold people accountable without chasing updates. It’s especially effective for coordinating cross-functional work and keeping everything in one place. Review collected by and hosted on G2.com.

It can feel overwhelming at first. Advanced features like formulas, automation, and dashboards aren’t immediately intuitive, so new users often need training before they can use them confidently. It can also become complex to manage as sheets scale, especially when permissions and automations stack up. Review collected by and hosted on G2.com.

Ease of the functionalities. Smartsheet has a wide range of tools that can be used to work efficiently. There's a lot of features I haven't fully discovered, yet everything feels easy and straight forward to use. The best way to describe it, is excel on steroids and made easier to operate. I'm using smartsheet on a daily basis. Review collected by and hosted on G2.com.

When you are working collaborative, the overwriting of other colleagues changes is not always very handy. If this could be improved so it's more direct and every change gets automatically autosaved, that would improve the overall experience even more. Review collected by and hosted on G2.com.

My favorite thing about Smartsheet is how flexible it is. You can use it for just about anything. It's also very simple to make changes to a solution once it's been created. It's nice to be able to pivot when needed! Review collected by and hosted on G2.com.

Smartsheet dashboards are generally good, but I’m disappointed that there isn’t an option to filter or drill down into the data. The visualizations also feel somewhat limited when compared to other tools I’ve used. Another issue is that users frequently suggest improvements, even small and straightforward ones, but these changes either never get implemented or take an extremely long time to appear. At the same time, features that no one requested, like Collections, are introduced instead. It would be great if the company listened more closely to its customers. Review collected by and hosted on G2.com.

Smartsheet gives me an operational command centre that actually scales with the way I work. The platform takes complex projects and translates them into clean, trackable workflows without any of the friction you’d expect from legacy tools. The interface is intuitive enough that onboarding is a non-event, yet powerful enough to handle multi-stakeholder projects end-to-end.

The biggest upside is how quickly I can stand up structured project frameworks, automate repetitive tasks, and maintain real-time visibility across deliverables. It removes noise, reduces admin, and helps me drive initiatives forward with pace and accountability. In short, it feels like a modern PMO in a box. Review collected by and hosted on G2.com.

The only consistent pain point is that some of the more advanced features sit behind a learning curve that slows down adoption for team members who aren't as tech-comfortable. When scaling cross-department projects, I occasionally have to simplify workflows just to keep everyone aligned. A more seamless integration layer for external tools would also unlock even more end-to-end automation. Review collected by and hosted on G2.com.

Flexibility when linking sheets to build architectures that allow good collaboration between people by automating updates between sheets, even through formulas.

Additionally, it allows for easy creation of reports and dashboards. Review collected by and hosted on G2.com.

I would like the performance to improve, as you have to wait several seconds for each load.

Also, when a workspace changes ownership, all elements should change as well. Currently, in the Dashboards, you have to update the owner widget by widget.

Additionally, it is not prepared for product management with agile methods; they make it very artificial and it is neither practical nor comfortable (from the board view you cannot create children, in the end, you have to go to the table view).

From the Rest API, you cannot perform the same operations as from the interface. Review collected by and hosted on G2.com.

Smartsheet is extremely powerful and offers a high level of customization. It provides a broad selection of templates, all of which can be tailored to fit specific needs. These templates serve as an excellent starting point for teams across various industries. Review collected by and hosted on G2.com.

For users who lack experience with spreadsheets, the interface can seem complicated and challenging to navigate at first. Additionally, the free plan offered by Smartsheet is quite limited in its features, which may restrict small teams that are seeking a no-cost solution. Review collected by and hosted on G2.com.

The flexibility of creating sheets and assign automated workflows based on events and criteria that occurs within the sheet(s). Having unlimited external users/collaborators to place data within system for tracking purposes. Having a user-friendly automation set up which is easy to use and to set up based on conditions. Review collected by and hosted on G2.com.

The newly added licencing, where everyone within your organisation/email domain must have a paid licence to use the system. Not everyone that uses Smartsheet within our company creates sheets/automated workflows/projects ect. They only place data within the system and edits rows where necessary. With this new licencing we are forced to look at alternatives. As we cant afford giving each person that uses the system only for editing rows a licence. Only a certain amount of employees creates sheets and workflows. Review collected by and hosted on G2.com.

*Muliple people can we be working on it at once

*clients can see a live update 365 days a year

*pictures and attachments can be added to the line

*multi layed filtering

*super easy to use

*used 5 days a week by 19 people Review collected by and hosted on G2.com.

*Currently very slow opening and loading new sheets

*you can updated multiple lines at once- eg the same comment needs to be added on multiple lines - you can not do this in a bulk you have to go into each one line by line

*we have no customer support and the one time we really needed it i was told no one could help and it took days to get this response

* hard to work out how to get the system to impliment automation - ive tried but cant get it work

*if you havent submitted a comment, you get a pop up but you cant click and be taken to the line with the comment to submit it, and have to scroll up and down untill you see the little pen

*when you set a reminder on a line, again you cant click and be taken straight to the line on the smart sheet

*more support required on how to use the systme to the full potential as im sure it can do more for us but need an account manager to dicuss and support with this or we will in the near future have to look to move to a full CRM to make our life less manual and admin heavy

*glitches out at around 4000 lines of data and the smart sheet jumps around and lines move about Review collected by and hosted on G2.com.

Easy to use, not full of colours and big boxes like other products, you can see your plan on one page. It's intuitive easy for people to understand after just 5 minutes of coaching. Collaborative working works well in the most part with live updates when two people are on the same sheet. Review collected by and hosted on G2.com.

I do not like the new licencing model, it has created another level of administration and fear of breaching member accounts. What was almost a USP over other products that everyone didn't need to be licenced and a clear direction of where Smartsheet is heading. The whole new licencing model is also not very straight forward.

I think some big improvements are needed on backups, it is not easy to restore and would prefer a more snapshot of time and easier to undo changes that people have made. Importing from excel could be better executed with field pickers for things like dates and multiple worksheet excel documents.

Adding a new user is clunky and doesn't always work, have had to add people twice as the first time didn't work then the endless refreshing of pages to get the change/addition to happen.

Dashboards need to be more powerful and are a bit basic. Review collected by and hosted on G2.com.