--- title: Smartsheet Reviews meta_title: 'Smartsheet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22502 reviews by the users' company size, role or industry to find out how Smartsheet works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 22502 scale: '5' date_modified: '2026-07-05' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # Smartsheet Reviews **Vendor:** Smartsheet **Category:** [Project Management Software](https://www.g2.com/categories/project-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 22,502 ## About Smartsheet Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work. ## Smartsheet Pros & Cons **What users like:** - Users find Smartsheet's **ease of use** and flexibility enhances collaboration across various teams and functions. (2360 reviews) - Users value the **collaborative tracking** and automation features of Smartsheet, enhancing project management efficiency and flexibility. (2212 reviews) - Users value the **comprehensive project tracking** capabilities of Smartsheet, enhancing collaboration and management efficiency. (1573 reviews) - Users find the **automation capabilities** of Smartsheet exceptional, enhancing collaboration and streamlining project management processes. (1539 reviews) - Users value the **seamless team collaboration** of Smartsheet, enhancing their productivity through effective integration and communication. (1516 reviews) - Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1360 reviews) - Task Tracking (1077 reviews) - Customization (1060 reviews) - Simple (1052 reviews) - Sharing Ease (1033 reviews) **What users dislike:** - Users find the **learning curve challenging** due to limitations in formulas and confusing features requiring time to understand. (1453 reviews) - Users note **missing features** in Smartsheet, making it challenging to track information and utilize advanced functions effectively. (1197 reviews) - Users find Smartsheet **not intuitive** , struggling with complex formulas and an overwhelming interface that hinders efficiency. (842 reviews) - Users find a **limited feature set** in Smartsheet, affecting usability and collaboration within teams. (739 reviews) - Users find the **limited customization** options of Smartsheet restrictive, needing more templates and adaptable features for varied needs. (661 reviews) - Expensive (485 reviews) - Users find **limited functionality** in Smartsheet, restricting effective utilization and engagement with the tool's capabilities. (445 reviews) - Excel Limitations (433 reviews) - Users find **Smartsheet's learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (427 reviews) - Slow Performance (414 reviews) ## Smartsheet Reviews ### 1. Versatile Tool with Easy Setup, Minor Customization Limits **Rating:** 4.0/5.0 stars **Reviewed by:** Gesabel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Smartsheet?** I use Smartsheet for a lot of things like project trackers, timelines, inventory management, asset management, content trackers, and even run of shows. It's easy to use in many cases and allows us to share sheets easily with people both within and outside of our organization. Smartsheet makes it easy to gather information in forms and automate it as well. I really like the ability to create dashboards to curate information visually. It's valuable for managing multiple projects simultaneously, grouping related sheets, and for presentations when we need to showcase data and information. The initial setup was very easy. **What do you dislike about Smartsheet?** It has some limitations for customization. Customization of the sheets toolbar is limited, you can only make certain changes to the whole row versus individual cells and vice versa. I think it lacks a little in the timeline aspect as well, in order to automize it. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project trackers, timelines, and inventory management. It solves management and tracking issues and simplifies sharing sheets. It helps gather information, create dashboards, and automate tasks, which is valuable for managing multiple projects and presentations. ### 2. Efficient, User-Friendly Project Management with Powerful Dashboards and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael P. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is its intuitive UI/UX and the simplicity of its dashboard, which makes project tracking, reporting, and workflow management highly accessible even for users without advanced technical expertise. The platform offers clear visualizations, customizable dashboards, and easy-to-navigate tools that allow teams to quickly monitor KPIs, deadlines, and operational progress. Its integrations with widely used platforms such as Microsoft Office, Google Workspace, Slack, and other enterprise tools significantly improve collaboration and centralize workflows. In terms of performance, Smartsheet is reliable and efficient for managing both simple and complex projects, especially when coordinating multiple teams or large-scale operational initiatives. From a pricing and ROI perspective, Smartsheet delivers strong value by improving productivity, automating repetitive tasks, and enhancing organizational visibility, which can save substantial time and operational costs. Support and onboarding are also notable strengths, with accessible learning resources, templates, and customer service that help organizations implement the platform effectively. Finally, Smartsheet’s growing AI and automation capabilities add further value by streamlining processes, generating insights, and reducing manual administrative work. Overall, its balance of ease of use, functionality, and scalability makes it a highly effective work management solution. **What do you dislike about Smartsheet?** While Smartsheet is a powerful platform, there are some areas that could be improved. From a UI/UX perspective, although the dashboard is intuitive, certain advanced features and administrative settings can feel less user-friendly and may require a learning curve for new users. Some workflows or automation configurations can also become complex without prior experience. Regarding integrations, while Smartsheet connects well with many major platforms, some integrations may require additional setup, third-party connectors, or premium plans to unlock full functionality, which can limit accessibility for smaller teams. In terms of performance, large sheets or highly complex workspaces can occasionally experience slower load times, especially when managing extensive datasets or multiple automated processes simultaneously. Pricing can also be a concern, as Smartsheet may feel expensive for smaller organizations or nonprofits with limited budgets, particularly when advanced features, premium integrations, or enterprise-level capabilities are required. Support and onboarding resources are generally strong, but some users may find that fully leveraging the platform’s more advanced functions requires additional training or time investment. Finally, while Smartsheet’s AI and automation tools are improving, they may not yet feel as advanced or comprehensive as some competing platforms that offer deeper predictive analytics or more sophisticated AI-driven insights. Overall, while Smartsheet is highly effective, improvements in affordability, advanced usability, and AI sophistication could further enhance the experience. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves major challenges related to project organization, workflow management, and team collaboration by centralizing tasks, reporting, and operational tracking into one platform. Its intuitive dashboard and user-friendly interface make it easier to monitor progress, manage deadlines, and maintain visibility across multiple projects, reducing the fragmentation and inefficiencies that often come with using multiple disconnected tools. This has significantly improved productivity, accountability, and decision-making by streamlining communication, automating repetitive processes, and providing real-time insights. The platform’s integrations and scalable functionality also support long-term operational growth, delivering strong ROI through time savings, better resource management, and more efficient execution of complex initiatives. ### 3. Smartsheet: flexible sharing, easy to use, and very fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Massimo A. | Sr. Automation Engineer (EMEA), Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** The most useful aspect for me is the ability to share parts of the projects with specific collaborators, who can contribute even without necessarily having a Smartsheet account. Moreover, the ease of use from the start, the different views, and the dynamic summaries offer a toolkit that genuinely helps and saves time. Not to mention the performance and the fact that it is used from a browser: it is cross-platform and therefore viewable anywhere. Also, the uploading of content from Excel was immediate, allowing me to effortlessly integrate pre-existing parts of the project. The price is certainly competitive when compared to other solutions on the market. The AI allows you some simplifications, such as graphically displaying project details, but in my opinion, it still needs to grow. Finally, the support is extremely fast and competent. I especially appreciate the new features that continue to enrich the offering: sometimes it's almost difficult to stay updated. **What do you dislike about Smartsheet?** One aspect I would like to see further developed is the management of project tasks. For example, the ability to link specific tasks in an end-to-end manner and not just end-to-start. **What problems is Smartsheet solving and how is that benefiting you?** It helps me a lot to manage similar projects in parallel, using automation workflows as real agents for managing changes and deadlines. Moreover, the creation of dashboards for presentations updates dynamically: once the dashboard is set up, you no longer have to worry if you're asked for a presentation at the last minute. Everything is already ready; just keep the tasks updated. ### 4. Smartsheet Dashboards: Clear, Well-Organized, and Improved Fast from Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Michal T. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** Project dashboards and task sheets provide a great workspace with well-structured tables and clear organization. I’m also happy to see that Smartsheet continuously updates both the platform and the dashboards. One thing I especially appreciated was how responsive they were to feedback — after I reported that some numbers in dashboard charts were overlapping and hard to read, the issue was fixed within about a month. That really impressed me. Now my project dashboards are much clearer, readable, and easier to work with. **What do you dislike about Smartsheet?** Sometimes backup processing can take longer than expected. Also, some of my colleagues occasionally had issues logging in, although I personally have never experienced this problem myself — just mentioning it for transparency. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps us manage, track, and document projects and workflows in one place. It gives me a clear overview of ongoing projects, task lists, current progress, and planned changes. This makes it much easier to stay organized, prioritize work, and keep track of what needs to be done and what is coming next in our projects. ### 5. Helpful Automation for Task Tracking, Though Adding Columns Feels Clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Anna Mharie B. | Senior Sales Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Smartsheet?** I find Smartsheet very useful, especially because of its automation features, which I’m still getting familiar with. It’s been really helpful for tracking work and tasks without needing constant email follow-ups with everyone involved. I also like that you can attach documents to each item, which makes it even more efficient and helps keep everything in one place. **What do you dislike about Smartsheet?** Since I’m still new, I find it a bit difficult that I can’t add more than one column at a time. I’m still getting familiar with Smartsheet. **What problems is Smartsheet solving and how is that benefiting you?** When I previously used Access to create a master list for follow-ups, I still had to generate reports and then email the relevant people about tasks that were coming due. With Smartsheet, I can use automation instead: I set a trigger, and it automatically sends a reminder to the task owner. ### 6. Intuitive Smartsheet Boosts Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Meryem K. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Smartsheet?** I think it's very user-friendly and the user interface is charming. It's easy to use, and it's nice to present to a project team. It's still easy for other people to see and understand, and they don't need to figure out many things. It's easy. The initial setup was very easy. I also like how Smartsheet ensures that the dates, tasks, and everything are managed profoundly with its planning capabilities, dependency management, and notifications which make follow-ups effortless. **What do you dislike about Smartsheet?** I see AI getting improved. It would be very good if we can use it more, like if it would be easier to use and solve more problems. But other than that, I don't think it has, a big problem. Maybe dashboards can be improved. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet makes planning easy by managing dependencies, tasks, and dates efficiently, sending notifications and follow-ups automatically, and generating reports on time very effectively. ### 7. Smartsheet: Intuitive Spreadsheet Feel with Powerful Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin D. | Finance Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how it combines the familiarity of a spreadsheet with powerful project management and collaboration features. It’s intuitive to get started, but still robust enough to handle complex workflows. In particular, the ability to automate processes, track tasks in real time, and collaborate easily with different stakeholders makes it very efficient. Features like dashboards and reporting also help turn data into clear, actionable insights, which is especially valuable for monitoring progress and supporting decision-making. Overall, it strikes a good balance between ease of use and functionality. **What do you dislike about Smartsheet?** What I dislike about Smartsheet is that, while it’s powerful, it can become complex and less intuitive when you start using more advanced features. Setting up automations, formulas, or cross-sheet references often requires a bit of a learning curve. Another drawback is that performance can slow down with large sheets or complex workflows, which can impact efficiency. The interface can also feel less user-friendly compared to more modern tools, especially for new users. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the problem of scattered information and lack of visibility across projects. Before using it, tracking tasks, deadlines, and responsibilities across different teams could be fragmented and time-consuming. With Smartsheet, everything is centralized in one place, which improves transparency and alignment. It allows real-time tracking of progress, clearer ownership of tasks, and easier collaboration between stakeholders. ### 8. Easy-to-Share Sheets with Helpful Guidance and Strong Project Monitoring Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Ilias C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Smartsheet?** There are several tools available to help monitor a project and prepare it effectively. Each sheet you create is easy to be stored, see changes of history, but also share it to people outside the organization. Sheets can be exported. While creating a sheet, a basic guide and instructions are available on how to make most of it and structure it in a correct way. AI options are also available, however I have not yet made used of it. **What do you dislike about Smartsheet?** It is a bit hard to understand the full capacity and the difference between all the sheets that can be created. I have also tried grouping - putting sheets into specific folders, but I have faced some difficulties. **What problems is Smartsheet solving and how is that benefiting you?** It helps my daily monitoring but also long term monitoring of my projects. I can review the progress of it, track the milestones, set deadlines and communicate easily inside the company. Daily schedule is implemented and all relevant stakeholders can simply be informed through Smartsheet for their completion. ### 9. Streamlines Project Management & Tasks with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Gokul S. | Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartsheet?** I love the look and feel of Smartsheet and how simple it is to create automations and workflows. Sharing is easy too. Making automations is straightforward, and the forms allow me to gather detailed information from anyone. The automations are not just for sending emails but also for sending request forms, reminders, and more. For projects, I set up automations that send emails to action owners to update their actions, which saves me from having to remind them myself. The initial setup was really easy for us. I like the fact that it has got a direct connection to PowerBI so I can create more advanced dashbaords if required. I never got any issues with the server or lagging or much of bugs it was more on the functionality that is lacking. The cost is pretty high too if we want to implement it but if the client is okay with this tool then it is a good recommendation for large and medium sized companies. **What do you dislike about Smartsheet?** I find that making the dynamic dropdown better with a better interface would be an improvement. Also, copying columns easily with the conditional formatting is an issue. I'm not able to create multiple columns at once, and I can't copy the type of the columns—I have to create it every time. There is no option of creating new workspaces with a templated version and if I need that I might have to go and create using control center which is again cost effective. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project and program management, including tracking actions, milestones, costs, and deadlines. It’s especially helpful because it automatically sends email updates and reminders to action owners, which makes it much easier to stay on top of tracking and follow-ups. ### 10. Flexible, Intuitive Tool That’s Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Bekkay N. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** The interface is intuitive and familiar, so it’s easy to adopt quickly, while still offering powerful features for collaboration and automation. I also appreciate how smooth and responsive it feels, especially when managing multiple workflows and keeping teams aligned in real time. **What do you dislike about Smartsheet?** What I dislike about Smartsheet is mainly the learning curve for advanced features, the high price point for smaller teams, and an interface that feels a bit dated compared to newer tools like monday.com or Asana. Sorting and filtering settings also don’t stay saved automatically, which can be tedious when working with live data. **What problems is Smartsheet solving and how is that benefiting you?** It solves fragmented project tracking, manual workflows, and poor visibility. By centralizing work, automating alerts/approvals, and offering real-time dashboards, it reduces emails, saves time, and keeps teams aligned on priorities.s ### 11. Streamlined Reporting with Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** It has a wide range of applications and is able to create bespoke solutions that are easy to use. The cell history function and the ability to amend permissions (admin, editor, viewer, etc) make governance and auditing easy. The annual cost of member seats is reasonable and making viewers free has meant that it is a system that the whole business can use. Reporting can be as simple or sophisticated as required but the control centre tool allows you to aggregate data for many workspaces into one report. Having a database has reduced duplication in work and the whole system has made our processes more streamlined and efficient. The online support and training videos were crucial to get our system going. Cheetah Transformation were a pivotal third party company that helped us develop our solution and introduce best practice. In the future, we are looking at how Smartsheet can integrate with our other systems. Performance is generally good with the occasional delay in pulling data from sheets to dashboards, but this resolves in time. **What do you dislike about Smartsheet?** It is a relatively new software for the business so we haven't had the chance to find anything we dislike. **What problems is Smartsheet solving and how is that benefiting you?** It has reduced duplication of work, streamlining processes and making them more efficient. ### 12. Flexible, Easy-to-Use Project Management with Powerful Automation and Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Krishnendu D. | Solution Architect - Solutions, Consulting & Engineering (SC&E), Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** Smartsheet’s biggest strength is its flexibility and ease of use. It combines the familiarity of a spreadsheet with powerful project management features, making it easy to track tasks, timelines, and dependencies without a steep learning curve. The automation workflows, dashboards, and reporting capabilities provide strong visibility and help streamline coordination across teams. **What do you dislike about Smartsheet?** Least helpful / downsides: Limited depth for complex projects – Not as powerful as tools like MS Project or Jira for advanced dependencies, resource planning, or large-scale programs Performance issues with large sheets – Can slow down when handling heavy data or multiple linked sheets Cost scales quickly – Licensing can become expensive as more users and features are added Basic UI for advanced use – While simple, it can feel restrictive and less intuitive for complex workflows Reporting limitations – Dashboards are good, but deep analytics and customization are somewhat limited Automation constraints – Useful, but not as flexible as dedicated workflow automation tools Dependency management is not very strong – Handling complex inter-project dependencies can be cumbersome In short: Great for structured collaboration, but not ideal for highly complex project management or large enterprise-scale planning. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps centralize project tracking, task management, and reporting in one place, reducing reliance on scattered spreadsheets and emails. It improves visibility across teams, streamlines coordination, and enables better tracking of timelines and dependencies. This results in more efficient project execution, clearer accountability, and faster decision-making. ### 13. Intuitive and Effective for Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Angela Z. | Mechanical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Smartsheet?** I like that Smartsheet is very intuitive and easy to use. I like that it allows you to integrate project management functions that facilitate the tracking of activities. The assignment of responsibilities, the ability to establish subtasks, and set deadlines for each activity are tools that improve the effectiveness of control. Additionally, its interface is very similar to Excel, which helps a lot because I am already familiar with the environment that Smartsheet offers. With the initial access, everything was smooth, Smartsheet is very user-friendly and allowed me to sign up without any issues. So far, I haven't needed support for any problem, it has worked without any issues. **What do you dislike about Smartsheet?** Even though its interface is very similar to Excel, applying more advanced functions can be a bit less user-friendly. The interface is indeed fast, very dynamic, but its price can be a bit high. In this particular case, the company only maintains licenses for people who really use it for cost savings, so the price can indeed be high even for companies. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project management. Having a tool like Smartsheet has helped me achieve my objectives and action plans for project development. Additionally, with its AI integration, it makes it faster for me to apply the functions I need for my day-to-day tasks. ### 14. Flexible, Easy-to-Use Collaboration and Workflow Automation in Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Annaliza M. | Customer Success Coordinator II, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is its flexibility and ease of use. It combines the familiarity of a spreadsheet. It also allows real-time collaboration, which helps keep everyone aligned The most helpful aspect of Smartsheet is its ability to centralize information and automate workflows. Features like reporting tools make it easier to manage projects efficiently and reduce manual work. **What do you dislike about Smartsheet?** One thing I don’t particularly like about Smartsheet is that it can sometimes feel a bit unintuitive, especially when setting up more advanced features like automations or dependencies. It’s not always immediately clear how certain functions work, so there’s a bit of trial and error involved. Additionally, having to frequently re-enter a password when logging in can be inconvenient and slightly disrupts the user experience. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the challenge of managing multiple projects, tasks, and stakeholders in a single, organized platform. Instead of relying on scattered spreadsheets, emails, and manual tracking, everything is centralized in one place. This benefits me by improving visibility and coordination, as I can easily track project progress, deadlines, and updates in real time. It also enhances collaboration, since multiple team members can work on and update the same sheet simultaneously without confusion. ### 15. Customisable Platform That Improves Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Erin . | Training and Quality Administrator/Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Smartsheet?** Flexible—can be used for almost any process. Automations help reduce manual work, and it’s easy to track jobs, tasks, and overall progress. The dashboards and reports provide good visibility, and collaboration stays in one place with comments, attachments, and updates. It’s also customisable to fit how the business works, and it integrates with other systems. **What do you dislike about Smartsheet?** There’s a steep learning curve, and it can be confusing at first—especially for new users. It often feels like “Excel but harder.” Some advanced features cost extra and require add-ons, and it isn’t fully real-time, so updates can lag. If it’s not set up properly from the start, things can get messy quickly. Overall, it still feels limited compared to dedicated project tools, and some tasks end up needing complex formulas or workarounds. **What problems is Smartsheet solving and how is that benefiting you?** It solves manual tracking issues by keeping all jobs, tasks, and updates in one place. It reduces double handling and admin work through automations, and it improves visibility into progress and status for the whole team. It also helps prevent missed tasks, delays, and follow-ups by keeping everything organised and up to date. Overall, it creates more consistent processes and reporting across jobs, and it makes collaboration easier with notes, attachments, and updates all managed within the same system. ### 16. Smartsheet Makes Sharing Proofs and Design Approvals Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah H. | Senior Graphic Designer and Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Smartsheet?** I am a graphic designer and social media manager at the university I work at and I love that I can share and send proofs to my colleagues through Smartsheet. It makes it much more convenient to move forward with designs when there is a space like that dedicated to approving and asking for revisions of designs. **What do you dislike about Smartsheet?** Sometimes I have trouble figuring out automations that will send information to people when it comes to timelines and due dates. **What problems is Smartsheet solving and how is that benefiting you?** I think it is helping our team be a little more streamlined and organized. Especially when it comes to utilizing comm flows for big events on campus. It also helps me specifically when it comes to scheduling my content for all social media on campus, as that is my main job. ### 17. Useful tool for project planning and clear accountability **Rating:** 4.5/5.0 stars **Reviewed by:** roberto P. | IT consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Smartsheet?** Integrated login with Microsoft account. Clear accountability of the actions to be done. Visual of the status by means of utilizing colors depending on the status of the task. The application is quick enough to lead. Don't have info concerning the pricing as it is managed at a corporate level. So far the application use has been smooth so no support has been necessaray. No artificial intelligence is being leveraged during our use (we use it for a project tracker) **What do you dislike about Smartsheet?** It could be more granular in telling what is the pending tasks or the new ones rather than just sending an email saying "there are new ones". **What problems is Smartsheet solving and how is that benefiting you?** It is a good tool for project planning, it'd be nice to have some dashboard for the completion perecentage, outstanding items, etc.. ### 18. Clear, Structured Project Planning Overview with Detailed Task Assignments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Smartsheet?** I like that it’s possible to create a clear, structured planning overview for projects, where you can specify multiple details such as dates, equipment, and who tasks are assigned to. **What do you dislike about Smartsheet?** The indents and outdents are sometimes a bit finicky, so it takes some time to adjust. On the right side, when there are many lines, it can sometimes be difficult to read. Also, on the right side I’d like to see the exact date instead of only the weekday. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps us create higher-quality project overviews, timelines, and schedules. It saves us a lot of time to have everything clearly set up in Smartsheet, instead of having to build it from scratch in Excel, for example, which takes extra time just to get the layout right. We also like using the option to save projects as templates, so we can reuse them for similar projects. That way, we spend less time setting up the project schedule and activities each time. ### 19. Smartsheet has been a gamechanger **Rating:** 4.5/5.0 stars **Reviewed by:** K M. | Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Smartsheet?** Smartsheet has made my life so much easier. It has been so easy to install and set up, and can set up a new sheet so easily. There is also great support to get to grips with the tool so easily, with regular webinars and online tutorials to help with any issues I might have or answer questions. I use smartsheet on a daily basis and is now an essential software in all of my day-to-day tasks. I love how it can make my tasks and reports look more aesthetically pleasing. It makes presenting and planning so much easier, especially as it is so easy to share to anyone in the business. It also makes collaboration on tasks much more efficient. **What do you dislike about Smartsheet?** The only negative thing I can see is that sometimes the taskbar can take a while to understand and find where actions are, so needed to take time to refer to some videos to find the actions that I wanted. **What problems is Smartsheet solving and how is that benefiting you?** I was resorting to Excel to produce status reports and project manage, which looked very basic and didn't always visualise the message that needed to be conveyed. Whereas in Smartsheet, there are so many different ways to visualise these plans, and easily share with the stakeholders involved. It is also great to have one place that is easily accessible to maintain that we always have one source of truth with these plans ### 20. Good Data Aggregation, Simple UI - Best Project Management App! **Rating:** 4.0/5.0 stars **Reviewed by:** Nick M. | Senior Manager - PMO, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Smartsheet?** I like Smartsheet's simple user interface, and it's something I'm very comfortable with. It's easy to navigate and familiar because I've been trained in other applications. I enjoy that it's accessible to most people and that contributors don't need a license to update the project plan, which is helpful. **What do you dislike about Smartsheet?** I think the application itself is a little bit clunky. Sometimes it's slow to react, and I have to refresh it. The auto save function is a little bit intermittent on the website itself, so I think that could be fixed up. I'd like to see more theme options as well and easier to brush templates. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to bring data together in one place, which makes it much easier to build and maintain dashboards for executives. ### 21. Easy Collaboration and Project Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Smartsheet?** Lots of options for organizing data, tracking progress on projects, and sharing data with colleagues. It is easy to create and share spreadsheets with coworkers - and there is never an issue with version control: the tool handles multiple editors well. Tool is fast to load and save updates. **What do you dislike about Smartsheet?** Interface can be confusing and it is not always easy to find past sheets or understand how to link individual sheets to a larger project. **What problems is Smartsheet solving and how is that benefiting you?** It is a cost-effective solution that helps us track the progress of custom projects from start to finish, to ensure we are delivering on all promises. We have integrated it into our custom sales project and use it to track our email schedule week by week.. ### 22. Outstanding Work Tracking, Easy Form Data Collection & Team Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Business Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Smartsheet?** I like how I can track all my work easily, which includes data tracking. I have also been able to create a form for our installers and cleaners to fill out and then I can extract that data. Also being able to share with other individuals has helped us as a team to build and ask questions. **What do you dislike about Smartsheet?** I tried to do some planning and to do tasks. Although it kept me in order, I was not sure if it sent notifications to my colleagues for them to keep track of their items. **What problems is Smartsheet solving and how is that benefiting you?** It solves workflow problems and benefits me by creating less paperwork, improving tracking, and consolidating all systems into one central hub. ### 23. Smartsheet: Time Saver, Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Smartsheet?** The best thing about Smartsheet is how completely customizable it is. If you don’t like the program, you’re probably either using it incorrectly or you haven’t set it up in a way that truly fits your needs. You can integrate pretty much any other system or software you already use, which helps everything work smoothly together. Another major plus is the 24x7 support and online courses. Smartsheet University has been the biggest help in setting up our Smartsheet solution. I had never used the system before starting this job, so I had a lot to learn, and the training made it much easier to get up to speed. **What do you dislike about Smartsheet?** The biggest drawback of Smartsheet for a small business, especially, is the price. We’d like to use some of the add-on features, but we can’t justify the extra cost. Another downside is their support system. I’ve had quite a few scheduled support meetings cancelled without warning and then not rescheduled, and it ends up being on me to go back into the system and set them up again. We also run into issues at times where permissions seem to get confused. For example, I’m the owner of most of the workspaces in our system, yet sometimes when I try to upload something I get a message that I “don’t have permission to access this sheet.” If I’m the owner, what more permission do I need? Having to navigate around that is frustrating and it interrupts our daily workflow. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet keeps all of our client files in one place and makes them easy to manage. I use it daily to update project progress, and it’s nice having everything together. We’re just starting to dive into the world of AI (probably behind the times), but we’re excited to see what Smartsheet can do for us. ### 24. Smartsheet helped centralize complex gift tracking and improve cross-team collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how flexible it is for solving real operational problems. We were able to create a single source of truth for all campus gift funds coming into UCOP, bringing together information that was previously scattered across multiple donor-advised fund providers and online giving platforms. One of the biggest advantages is the ability to create dynamic views so each campus only sees its own gift and donor information, while we maintain a centralized dataset. We also upload all supporting gift documentation directly to each record, making it easy to access everything in one place. By tagging our accounting team on incoming gifts, they immediately know what deposits into the bank account correspond to, and we can track the transfer of funds to each campus within the same workflow instead of relying on long email chains. Overall, Smartsheet has streamlined our gift processing, improved transparency, reduced manual communication, and created a much more efficient collaboration process across teams. In many ways, it provides functionality similar to Chariot for our internal workflow, but at a fraction of the cost.organizes **What do you dislike about Smartsheet?** One limitation of Smartsheet is its attachment size and storage constraints. I would love to use it as a central repository for the many annual supplemental reports we collect from our campuses, but the reports are often very large spreadsheets that exceed practical upload limits. Instead, we use Smartsheet to track the status and progress of report submissions, while storing the actual files elsewhere. If larger file storage and handling were supported, it would make Smartsheet an even more complete solution for our workflow. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves the challenge of managing a complex, multi-campus gift administration process that previously relied on information scattered across multiple donor-advised fund providers, online giving platforms, spreadsheets, and email threads. It gives us a centralized system to track gifts from receipt through transfer to the campuses, organize supporting documentation, and ensure the right stakeholders have access to the information they need. This has improved transparency, reduced manual follow-up, minimized the risk of errors, and made it much easier to coordinate between our team, Accounting, and the campuses. ### 25. Versatile and reliable: excellent UI/UX and smooth integration with Microsoft **Rating:** 4.5/5.0 stars **Reviewed by:** riccardo g. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Smartsheet?** For me, the main advantages are the versatility in applications and the ability to ensure a good UI/UX in every context. During work, I also had the opportunity to try some integration elements to communicate with Microsoft components and, in general, I never encountered problems, except when working with high volumes. **What do you dislike about Smartsheet?** I have often found myself working with large volumes of data that affect performance. Another thing I don't like is the presence of limits on timestamps, because not all types of date columns also support time. **What problems is Smartsheet solving and how is that benefiting you?** The system is constantly evolving: I started using it just over a year ago and I have already noticed substantial improvements and integrations. ### 26. My Go-To Tool for Project Management Across Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Smartsheet?** I think it's clean. It takes a little while to get people convinced to use it, but once they start, they realize how good it is. I like just being able to share it and interact together. We use the project tool mostly, and having the percentage complete, the Gantt view, and the subtasks are very, very helpful. It really helps things move forward and keeps things progressing, and it holds people accountable. It also helps us keep good reflections on what's been achieved and keep that documented. When we were managing people in the ops space, being able to attach documents and consultations and adding comments for adjustments really helped. The comments and being able to set URL links that link to our documents lets us connect to other systems and processes we use within the business, which is also very helpful. The initial setup was very easy. I've used Smartsheet in my last three companies and always implemented it across different teams because I find it useful. **What do you dislike about Smartsheet?** {"I think there's something about it that doesn't initially feel intuitive.","It takes a little while to get people convinced to use it.","I think sometimes the sharing capabilities could be easier.","People have to have so many licenses to be able to do certain things.","I've seen the changes of the different tariffs and programs. I think I'm still on an old tariff that is much better, and I haven't upgraded because it limits the functionality that I would have got back in the day. So I decided not to upgrade on those basis. Because it feels like I'd be getting a lesser deal."} **Recommendations to others considering Smartsheet:** I have used this product in multiple industries for different size organisations and it never fails to become an ongoing product they continue to use **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to keep my ops teams accountable and keep projects moving. I like the project tool, percentage complete, Gantt view, and subtasks. Being able to share and collaborate, attach documents, add comments, and link to other systems really helps things progress. ### 27. UI and Smooth Sync, Though Auto-Save Can Be Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Scott T. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Smartsheet?** Haven't had any issues with upload or sync time when using Smartsheet. Also, the UI is pretty intuitive, especially when compared to Google Sheets and Excel's web version. The Pro version is competitively priced, and it has most of the integrations I've needed. **What do you dislike about Smartsheet?** There could be better communication about how the auto-save functions in Smartsheet. It's not something you learn to modify until it's too late. For example, it seems odd that the auto-save feature turns on after 1 minute of inactivity, but it doesn't auto save all changes or modifications to a sheet, especially when competitors do that by default. **What problems is Smartsheet solving and how is that benefiting you?** It functions primarily as a project management system, which we need because we have employees in different regions/time zones working remotely. ### 28. Collaborative, Excel-Like Tool with Handy Automation and Easy Mobile Access **Rating:** 4.5/5.0 stars **Reviewed by:** Blas Z. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** It is a collaborative tool that the whole team can access and enter data at the same time. It has a user interface similar to MS Excel which all know how to work with. It has access from the phone app or the computer. It has automation, so when you configure it, it will send notifications (email) to the team. **What do you dislike about Smartsheet?** For the dashboards, I'd like it to be more like Monday.com. I used to have that one before, and I think it was very good for dashboards. **What problems is Smartsheet solving and how is that benefiting you?** Team communication. It helps keep the whole team on the same page. They can provide live feedback to the PM and the rest of the team. It helps with the accountability of the team. ### 29. Effortless Organization and Tracking with Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Amber M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** I use Smartsheet to keep organized and track lists of physicians in our shareholder process as well as track our medical students' progress. I like that Smartsheet helps me keep everything in one place and presents the information I need clearly. The interface is easy to set up and use, and I really enjoy clicking on boxes and then marking items as complete. It helps me to keep track of the steps I need to take and gives me a great visual of what I need to do versus what I have done, giving me a sense of accomplishment. I appreciate the helpful reminders for my next steps. The initial setup was very easy and intuitive. Overall, Smartsheet has really helped me. **What do you dislike about Smartsheet?** Editing features. It could be user error but it doesn't seem as smooth for me. Perhaps I need to have my permissions updated but it is not as intuitive as the rest of Smartsheet. I run into issues with being able to change certain things. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to track physician progress and student milestones. It keeps everything organized in one place, helps me visualize tasks, and sends reminders for next steps, giving me a sense of accomplishment. ### 30. Simple & Reliable Organized Sheets and Forms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** I like using Smartsheet to organize specific information in sheets. It's also a good way to collect responses in forms. The user interface is simple and straight to the point. It's easy to find where things are, and they can be favorited for quick access. It's a reliable tool for our team and we can depend on it for certain workflows. **What do you dislike about Smartsheet?** I’d like to see Smartsheet use AI tools in a variety of ways. Also, when something gets updated in Smartsheet, I’d like to be more aware of it as soon as I log in, so updates don’t get missed. As for integrations, it’s nice that we can send links, but I’d like to have more integration options across different apps. I would like to get more support and onboarding help when something I get stuck. **What problems is Smartsheet solving and how is that benefiting you?** Being able to document information internally as a team with different members in one easy spot. This is the best platform we found that is safe and secure. Because we use this as a company, we definitely get our ROI in the pricing we pay for. ### 31. Seamless, All-in-One Project Management with Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** Smartsheet has a lot of integrated solutions such as dashboards and automated reminders that allow for easy project management. Within a single workspace, you can create more than just a schedule, it can embed links and reports from your data. There's very few integrated solutions that allows us to do this. The sheet is able to handle all of our client information and workspace. There's great ROI as we have fully migrated our work from MS project to Smartsheet. The AI integration is very seamless and offers an easy to use solution for beginners as well as expert users. Onboarding was very supportive with lots of build-out activities and helpful videos **What do you dislike about Smartsheet?** The enterprise cost is higher than Monday and similar sheets but the performance of the Smartsheet is worth its cost. **What problems is Smartsheet solving and how is that benefiting you?** Dashboards for ease of capturing all information. The different workspaces allows for organization across multiple projects, programs and even clients. ### 32. Smartsheet: Transforming Workflows Through Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is its automation capability and how seamlessly it helps streamline workflows. It makes it easier to keep processes moving smoothly and reduces the need for manual follow-ups. **What do you dislike about Smartsheet?** One downside of Smartsheet is that, although its automation features are powerful, they can become difficult to manage at scale. As workflows expand, it’s harder to keep track of multiple automation rules across sheets, and troubleshooting or maintaining them can take more effort. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the challenge of manual, disconnected, and inefficient project and workflow management. Before using it, many of our processes depended on emails, spreadsheets, and constant follow-ups, which made it easy for important details to slip through the cracks. With Smartsheet, those issues are addressed through centralization and automation. Project data, timelines, and tasks all live in one place, giving everyone involved clear visibility into what’s happening and what’s next. Even more importantly, automation reduces repetitive work—sending reminders, requesting approvals, assigning tasks, and updating statuses can all happen automatically based on predefined rules. ### 33. Secure Link Sharing and Easy Admin Access Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** I like the way it integrates sharing and documenting information, my favorite feature is the link sharing as it doesn't matter if there is a security breach the link won't be accessible unless they have the file rights, and for me as an Admin I can easily grant access. The only problem is that some times it bugs when you are downloading sheet access reports and whenever someone leaves the company if the file is not shared with me as an admin or even a workspace and we don't have this person at the office like when someone leaves for maternity leave there is no other way to share the file unless you assign the files to yourself, admins should be able to assign workspaces to themselves. when you are using two screens and the secondary is low res it doesn't look quite good in that screen. Also AI should recognize repetitive process and recommend things to you that you look for very often, like if no other rows have been added recently or no extra modifications in the sheen since my last login to this file **What do you dislike about Smartsheet?** Sometimes it bugs when you are downloading sheet access reports and whenever someone leaves the company if the file is not shared with me as an admin or even a workspace, and we don't have this person at the office like when someone leaves for maternity leave there is no other way to share the file unless you assign the files to yourself, admins should be able to assign workspaces to themselves. When you are using two screens while doing user audits to assign a paid license or downgrade to a free account and the secondary is low res it doesn't look quite good in that screen. Also AI should recognize repetitive process and recommend things to you that you look for very often, like if no other rows have been added recently or no extra modifications in the sheen since my last login to this file **What problems is Smartsheet solving and how is that benefiting you?** Definitely the license use I find it more efficient, is still missing a few things for admins to audit particular unused licenses, and it's reporting is very poor in the way it looks as it's a little hard to filter information, but still is quite complete, it's just a little rough ### 34. Seamless Work, Easy time management, Organised stock flow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Smartsheet?** Smartsheet makes day-to-day work simple, Compiling orders, returns etc in organised sheets, time stamps of who has updated certain orders to track stock easily and all round useful for everyone to stay in the loop about what's going on around the building. Smartsheet always run's smoothly for me personally and I find it seamless to use. I've not got round to using any AI integration yet but I'm sure this will develop as time goes on **What do you dislike about Smartsheet?** I think all lines updated should be autosaved as soon as a someone updates a line, this is to ensure people don't work on the same line at the same time by accident and would avoid slight mistakes if the auto function was implemented. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet keeps all our data compiled and organised in to separated sheets so we can keep track of where orders are going, keep track of PO's and deal with returns. We can use this to locate our stock and see if we have that stock ready for an order that has been pre packed, making sure our stock is as accurate as it can be. As of 2026 it has been useful to keep track of data regarding open box return machines to ensure damaged items are logged and don't get processed. I believe the pricing for smartsheet is worth the money due to it's organisation and history tracking in each cell. ### 35. Powerful Sheet Linking and Gantt View That Simplify Project Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander O. | Seniors Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** Smartsheet provides useful functionality for connecting multiple sheets, for example through the lookup function. This makes it easy to pull data from different sheets and link it together in a clear way. In addition, the Gantt view available in all sheets combines familiar features from MS Project and MS Excel within a single sheet. **What do you dislike about Smartsheet?** It can quickly become quite complex when you’re connecting several sheets into one. Because of that, it’s probably worth spending some time setting up views to keep things manageable. Performance can also become cumbersome, especially with a large sheet and multiple people working on it at the same time. **What problems is Smartsheet solving and how is that benefiting you?** It connects data sources, filters out the right data, and gives you a timeline with a Gantt view at the same time. Because of that, it’s quick to learn and easy to use—almost like a plug-and-play approach. ### 36. Easiest Way To Organize The Whole Project **Rating:** 4.5/5.0 stars **Reviewed by:** Manish P. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Smartsheet?** What I like most about Smartsheet is how it seamlessly combines the familiarity of a traditional spreadsheet with incredibly powerful intelligent work management tools. In my experience, managing multiple client delivery projects simultaneously can get overwhelming, but the platform's portfolio-level dashboards give me real-time visibility into everything at once. I’ve found the integration capabilities to be a massive time-saver, allowing me to connect daily apps like Slack, Google Workspace, and Salesforce without constantly switching tabs. The AI-powered intelligence is another standout feature that helps me analyze complex project data and build tailored solutions, even when I don't have the time to act as a technical expert. Whenever I need to coordinate with different departments, the centralized intake and approval workflows make cross-team collaboration completely frictionless. It has definitely become the backbone of my daily routine, keeping my entire team in sync and focused on hitting our project milestones. **What do you dislike about Smartsheet?** While I genuinely enjoy using the platform, there is definitely a bit of a learning curve when you start diving into its more robust capabilities. From time to time, setting up complex intelligent workflows or configuring the advanced resource management tools can feel slightly overwhelming for my less technical team members. I've noticed that getting the custom reporting formulas exactly right requires some trial and error, which might slow things down during the initial onboarding phase. The user interface is generally clean and professional, but occasionally it can feel just a little bit cluttered when you have massive amounts of data and dependencies loaded into a single view. Additionally, navigating their expansive template gallery to find the exact starting point you need can sometimes take a few more clicks than I'd prefer. Overall, these are minor concerns and don’t significantly affect my experience once the initial setup is complete. **What problems is Smartsheet solving and how is that benefiting you?** Before I started using this tool, tracking cross-functional IT and marketing projects meant hunting down status updates through endless email chains and completely disconnected spreadsheets. Smartsheet solves this headache by acting as a single, centralized hub where everyone can instantly see workload balancing, capacity planning, and live task dependencies. This has made it much easier to manage resource allocation and ensure that my team isn't overburdened during critical project sprints. For instance, fixing bottlenecks remotely is now just a matter of glancing at our Kanban boards or Gantt charts and making quick adjustments, which saves us countless hours that used to be wasted in repetitive status meetings. The automation benefits have been massive, drastically reducing the manual effort required to generate progress reports for our leadership team. Ultimately, it has transformed our scattered, manual processes into a highly efficient system, allowing us to deliver reliable results to our clients with much less stress. ### 37. Smartsheet Shines for Project Plans: Gantt View, Filters, and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Smartsheet?** I like that you can accomplish a variety of things with Smartsheet and automate notifications/messages, even though I still need to learn how to use those automation features more consistently. What I like most is how well it works for project plans, especially with the built-in Gantt view. As for the day to day use, what makes it very easy is the fact that you can save different filters and if it's a shared sheet then you don't see others filters. **What do you dislike about Smartsheet?** One downside of Smartsheet is that there’s only a limited period you can use it without needing a license. Some people on our team don’t use it very often, but they still need to log in from time to time, and because of this limitation they aren’t able to edit when they need to. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is solving problems we had with other trackers, like the ones I mentioned in my previous answers. With Excel, filters can sometimes be changed by other people, and that can disrupt everyone’s efficiency when we’re working on a shared sheet. With Smartsheet, I’m also able to update my project plans more easily. ### 38. Familiar Spreadsheet Feel with Powerful Automation, Collaboration, and Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Smartsheet?** 1. Familiar, spreadsheet-style interface If you’ve used Excel or Google Sheets, Smartsheet feels natural right away You can organize tasks in rows/columns but with added functionality (dependencies, attachments, comments) ⚡ 2. Strong automation without coding You can build workflows like approvals, reminders, and status updates Saves a lot of manual follow-up work Great for teams that want automation but don’t want to write scripts 🤝 3. Collaboration made easy Real-time collaboration with comments, activity tracking, and mentions Files and conversations stay tied to the task—no more scattered emails Good visibility for managers and stakeholders 📊 4. Multiple views of the same data You can switch between: Grid view (like Excel) Gantt charts (for timelines) Calendar view Card/Kanban boards This flexibility is one of its biggest strengths for presentations and reporting too. 🔗 5. Integrations Connects with tools like Microsoft 365, Teams, Outlook, Slack, and more Helps keep workflows centralized instead of jumping across tools 📈 6. Dashboards and reporting Build executive dashboards with charts, KPIs, and summaries Very useful for status reporting and stakeholder communication (especially relevant in your role as a Presentation Specialist) **What do you dislike about Smartsheet?** Can get expensive as you scale Feels clunky for very complex projects Limited customization compared to some newer tools Learning curve for advanced features (automation, formulas) **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves project tracking, collaboration, and workflow automation in one place—reducing manual follow-ups and scattered communication, which helps me stay organized and deliver work faster. ### 39. Seamlessly Manages Sales, Needs Faster Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Jako l. | Property Investment Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** I appreciate how Smartsheet allows me to stay on top of my sales and know the status of my deals. It's very easy to access all materials related to my work. I can also have more than one tab open between sheets to easily navigate. The initial setup was very easy, with no issues at all. We started with Smartsheet and have no plans to switch to anything else. **What do you dislike about Smartsheet?** The update time is a bit slow for information to pull through to other sheets. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me stay on top of my sales and deal statuses, and shows available properties with unit information. It's easy to access all work materials and navigate between sheets with multiple tabs. ### 40. Great for Centralized Oversight, But Spam Submissions Are a Challenge **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Smartsheet?** Smartsheet keeps our submission information organized and consistent across the health system. I like that there's system oversight and permissions, but each local site still has the autonomy to review and edit their individual sheets. **What do you dislike about Smartsheet?** {"The recent scams for submissions from AI bots has been quite alarming.","Although we added the CAPTCHA security feature, it isn’t fully preventing the AI-bot submissions.","Names earlier in the alphabet continue to get spam submissions.","At the system level, we must go into the individual sheets and delete out the duplicates.","I had to take the time to change the security permissions for each site.","Some sites are getting up to 10 per day.","I have fear of safety.","Extra work."} **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet keeps our submission information organized and consistent across the health system. I like that there's system oversight and permissions, but each local site has the autonomy to review and edit their individual sheets. ### 41. Efficient and Intuitive, But Occasionally Slow **Rating:** 4.0/5.0 stars **Reviewed by:** Ramasubramanian G. | Graphic Packaging Creator, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Smartsheet?** I appreciate Smartsheet for its ability to help me manage my workload efficiently, allowing me to consistently meet deadlines. I rely on Smartsheet to maintain detailed project information, track progress, and organize multiple tasks all in one place. The intuitive interface and robust filtering options are standout features. They enable me to sort and view the most relevant information quickly, without the confusion that often comes with navigating complex sheets. This clarity and level of organization have noticeably boosted my productivity. The filtering capabilities are especially advantageous, making it easy to manage large sets of project data effectively, no matter the system or location. The ability to instantly view tasks by deadline, priority, or team member is invaluable for ensuring timely and appropriate action. Furthermore, I find Smartsheet to be more efficient and convenient than other platforms, such as Excel or Google Sheets, which is why we made the switch. The initial setup was also impressively swift, taking just a few minutes. **What do you dislike about Smartsheet?** I find that Smartsheet takes a bit longer to load or refresh data, which can be problematic. The occasional downtime is particularly disruptive during meetings, occurring at least three times a month. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to manage project communication, efficiently plan teams, and meet deadlines. Its intuitive interface and powerful filtering options help organize tasks and boost productivity. ### 42. Versatile Tool with Room for Intuitive Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Smartsheet?** I like that Smartsheet can send reminder notifications and keeps track of all tasks that need to be done in a list, so I don't lose track of tasks. I also like that I can attach documents and create dashboards. Additionally, I find it's relatively easy to use. **What do you dislike about Smartsheet?** I find building dashboards, the functionality of it, a bit challenging. There's a few limitations in how you go about it. It's not so intuitive. Sometimes, the loading time is a bit slow waiting for things to refresh. With it being on the cloud. It took some time to develop all the groundwork. Little bit of both. It's relatively intuitive to use Smartsheet, but it takes time to build infrastructure. And to figure out all the tweaks and to fine-tune it. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to develop workflows, automate quote requests, track project timelines, and create dashboards for project overviews and performance tracking. It helps in organizing tasks effectively. ### 43. User-Friendly Data Integration and Easy Export for Deeper Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** The ability to better database information in Smartsheet and integrate inputs and outputs in a user-friendly manner. Also allowing the stored data to be easily extracted for deeper analysis in other software packages. **What do you dislike about Smartsheet?** Building new sheets in Smartsheet is quite time consuming and easier to do in, for example, Excel. The limitations around cross-sheet referencing limits our ability to have single source sheets talking to multiple other sheets, eg contact/business details in one location feeding into multiple others. The functionality of Update Requests (eg instructions for each datapoint, Summary Statements, etc) could be improved to match those of the Forms. The formulas (usually in cross-sheet referencing) can return the wrong result for random cells using the formula whilst others are accurate. I can have both sheets open and see the cell the formula should be returning but the formula returns something different. I have also run into issues with the 300-column limit on a single Smartsheet **What problems is Smartsheet solving and how is that benefiting you?** Aggregating data independently across multiple workstreams and creating efficiencies in finding information throughout the system, whether through the search function or through the cross-sheet references. ### 44. Smartsheet Streamlines Projects with Powerful Automation and Real-Time Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Majesty R. | SSA, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how it combines the familiarity of a spreadsheet with powerful project management and workflow automation tools. I use it regularly to track tasks, manage deadlines, organize student cases, and collaborate with team members. The customizable grids, reports, and dashboards make it easy to keep everything in one place without switching between multiple applications. The user interface is intuitive, and the drag-and-drop features for organizing tasks and adjusting timelines save me time every week. I also appreciate how easy it is to create filters, conditional formatting, and automated reminders, which helps ensure important deadlines aren't missed. One of the biggest advantages has been the integrations with Microsoft Outlook, Microsoft Teams, and Excel. These integrations make it easy to share updates, import data, and keep communication flowing without duplicating work. Performance has been reliable, even when working with large sheets shared across multiple team members. Real-time collaboration allows everyone to stay on the same page, and changes are reflected almost instantly. From a pricing standpoint, Smartsheet has provided a strong return on investment by reducing manual follow-up, improving task visibility, and streamlining workflows. The automation features alone have saved our team significant time by handling recurring notifications and approval processes. The onboarding experience was straightforward, and the available templates made it easy to get started. Whenever I've needed assistance, the help center and support resources have been helpful and easy to navigate. One unexpected benefit has been Smartsheet's AI capabilities. AI-powered formulas, content suggestions, and workflow recommendations help speed up repetitive tasks and improve productivity. While I still review AI-generated content before using it, these features have become valuable time-savers. Overall, Smartsheet has significantly improved my workflow by increasing organization, reducing manual work, and making collaboration much more efficient. It's a flexible platform that scales well for both individual task management and larger team projects. **What do you dislike about Smartsheet?** While I’ve had a positive experience with Smartsheet overall, there are a few areas that could be improved. Some of the more advanced features, such as complex automations, formulas, and cross-sheet references, have a learning curve and can take time to master. New users may need additional training before they feel comfortable using these capabilities. The platform can also become slower when working with very large sheets or highly complex workflows that contain numerous automations and linked data. In addition, some useful features are only available on higher-tier plans, which may be a limitation for smaller teams or organizations with tighter budgets. Although the dashboards are powerful, I would like to see more flexibility in customization and visualization options without requiring workarounds. The mobile app is convenient for checking updates and making quick edits, but it doesn't offer the same functionality or ease of use as the desktop version. Finally, while the AI features are helpful, I would like to see them become more advanced with deeper workflow recommendations, smarter project insights, and more context-aware automation suggestions. Even with these limitations, the benefits of Smartsheet far outweigh the drawbacks for my day-to-day work **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has helped solve several workflow challenges by giving me a centralized place to organize tasks, track deadlines, and collaborate with team members. Before using it, it was easy for projects to become disorganized across emails, spreadsheets, and shared documents. Now, I can manage everything from one platform, which has improved visibility and accountability. The automated reminders and workflow notifications have significantly reduced the need for manual follow-ups, ensuring that important tasks and deadlines are completed on time. Real-time collaboration also allows everyone involved to see updates instantly, which minimizes miscommunication and duplicate work. Smartsheet's reporting and dashboard features provide a clear overview of project progress, making it easier to identify bottlenecks and prioritize work. This has helped improve productivity, reduce administrative time, and keep projects moving forward more efficiently. Overall, Smartsheet has streamlined my daily workflow, saved time through automation, and improved collaboration across my team, allowing me to focus more on high-value work instead of administrative tasks. ### 45. Advanced Features with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** I really find the nesting and dropdown abilities in Smartsheet helpful. They let me easily hide information I don't need and expand sections whenever necessary. I like using the indentation features to create a hierarchy of information by nesting things. The advanced features like dropdowns and nesting definitely make Smartsheet more versatile compared to regular spreadsheets. Also, the formulas are easier, and we have relied on templates a lot, which have been very helpful. **What do you dislike about Smartsheet?** I wish it was a bit more obvious what can and can't be indented or outdented. Sometimes I have to go back to tutorials to figure it out. Wish it was a bit more intuitive. I recall templates were not as intuitive as I'd like. Hopefully that has improved. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet offers more advanced features than regular spreadsheets, simplifying accounts receivable tracking and project tracking. The nesting and dropdown abilities allow me to easily manage information hierarchies. ### 46. Affordable API Integrations, but Automations Can Bog Down **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** The API connections and offload capabilities provide the opportunity to integrate Smartsheet data with several of our data systems at a relatively low price. The AI help with functions has also been helpful. **What do you dislike about Smartsheet?** As more automations are added to sheets for workflows, the system gets EXTREMELY bogged down, which is worrying when automations are the primary means of notification and workflow movement. Some of the workflows are also somewhat limiting, such as only being able to assign one individual down a branch in a contact assignment automation. I also have some issues with the ease of use of form display logic. A couple features I feel are somewhat missing from form logic include character/word limits on open response, and the ability to populate drop downs with information from other spaces, like a separate sheet, automatically. Lastly, and this is minor at this point, but our onboarding and original construction of our Smartsheet solution failed to meet many of the stated needs for the system. This may be due to the individual in our organization who led the initial design, but a good amount of time has been sent redesigning the system to better meet our organizational needs. **What problems is Smartsheet solving and how is that benefiting you?** It is allowing our organization to have a single repository for information, while also facilitating workflows and conversation. ### 47. Smartsheets for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon M. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Smartsheet?** I like that Smartsheet offers premade templates that I can tailor to my project, so I don’t have to start from scratch. I also really appreciate the feature that lets me move rows up and down by clicking and dragging, which makes organizing my sheets much easier. Overall, Smartsheet is great for building dashboards. **What do you dislike about Smartsheet?** Sometimes it isn't easy to link multiple projects or templates together as blanks without pulling old information or relinking items each time. I would like it if it was easier to link multiple template sheets together to work as a group. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet serves as a centralized place to store data so our team can easily access it and add additional information, which helps keep everyone on the same page. We’re also able to use templates to ensure our work stays consistent and uniform across the team. ### 48. Improving Task Tracking, Collaboration, and Workflow Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** I like Smartsheet because it is simple to use but very effective for organising work. It helps track tasks, deadlines, responsibilities, and progress in one place, making collaboration easier and more transparent for the whole team. **What do you dislike about Smartsheet?** I dislike that Smartsheet can sometimes feel less intuitive than other modern tools. The UI can look a bit crowded, especially when managing large sheets. Some integrations may also require extra setup or permissions, which can slow down workflow. Performance can occasionally lag when sheets contain many rows, attachments, formulas, or automations. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve common challenges around task tracking, visibility, and collaboration by keeping updates, deadlines, owners, and documents in one shared place. Its integrations with tools like Microsoft 365, Teams, and email reduce manual follow-ups and make workflows easier to manage day to day. When performance is stable, it also saves time by automating reminders, approvals, and status updates, which helps the team stay aligned and work more efficiently. ### 49. Smartsheet Makes Project Tracking and Automation Effortless Across Every View **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** Smartsheet allows you to instantly toggle data into Grid, Gantt (for timeline tracking), Card (Kanban board), and Calendar views. You can build no-code automations to set up alerts, route approval requests, and assign tasks. You can update rows, upload files, or leave comments without risking version control issues. Smartsheet also includes built-in Web Forms to collect data from anyone directly into your sheets. You can send automated emails to specific stakeholders asking them to review and update only their assigned rows without granting them access to the entire sheet. **What do you dislike about Smartsheet?** A little costly, limited dashboard customization, and the absence of built-in time tracking. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves the problem of disconnected data and manual tracking by combining the familiar interface of a spreadsheet with robust project and portfolio management. It eliminates manual follow-ups, reduces administrative burden through automation, and provides a centralized source of truth for cross-functional teams ### 50. Smartsheet Brings Structure, Clarity, and Collaboration Together **Rating:** 5.0/5.0 stars **Reviewed by:** Adita D. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how it combines structure, clarity, and collaboration in a single tool. It can handle everything from detailed project tracking to straightforward team coordination, which makes it easier to stay aligned and transparent, and to keep priorities clear as work evolves. **What do you dislike about Smartsheet?** From a project perspective, the only downside is the initial setup effort required to build structured sheets and workflows. Once established, they significantly improve visibility and consistency. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves the problem of fragmented work—where plans, updates, and responsibilities are spread across emails, documents, and conversations. It brings everything into one shared, visible space, which makes it much easier to track progress, manage dependencies, and keep everyone aligned. For me, this has meant clearer accountability, better visibility across projects, and far less time chasing updates, allowing more focus on delivery rather than administration. ## Smartsheet Discussions - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 8 comments, 6 upvotes - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 4 upvotes - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote - [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews?iOS=%2F1000&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+02%3A39%3A28+-0500&secure%5Bsession_id%5D=40a14af3-f695-44bd-9bb9-e48803aa9454&secure%5Btoken%5D=6549acd1805649cb574340c1639f792f04aa8868d5a49c5686fed46bf6f2dd51&format=llm_user) ## Smartsheet Integrations - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 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Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Project Management** - Dependencies - Priorities - Lean Management **Management** - Audit Trail - Integration **Content Planning** - Content Organization - Task Assignment - Content Scheduling **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Resource Management** - Resource Definiton - Capacity - Scheduling **Resource Management** - Definition - Allocation - Optimization **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Public Sharing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Marketing Campaign Performance** - Performance and ROI Tracking - Activity Tracking **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Marketing Calendar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Other Features** - Integrations - Reporting ## Top Smartsheet Alternatives - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,415 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,411 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,453 reviews)