# Smartsheet Reviews
**Vendor:** Smartsheet  
**Category:** [Project Management Software](https://www.g2.com/categories/project-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 22,212
## About Smartsheet
Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work.



## Smartsheet Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Smartsheet, facilitating intuitive project management for teams with varying skill levels. (2831 reviews)
- Users appreciate the **collaborative project tracking** capabilities of Smartsheet, enhancing efficiency and streamlining processes across teams. (2212 reviews)
- Users value the **enhanced team collaboration** in Smartsheet, enabling simultaneous access and efficient communication across remote teams. (1802 reviews)
- Users value the **comprehensive project tracking** capabilities of Smartsheet, enhancing collaboration and efficiency in management. (1573 reviews)
- Users value the **automation features** of Smartsheet, enhancing collaboration and streamlining project management processes effectively. (1539 reviews)
- Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1360 reviews)
- Task Management (1174 reviews)
- Task Tracking (1077 reviews)
- Customization (1060 reviews)
- Simple (1052 reviews)

**What users dislike:**

- Users find a **challenging learning curve** with Smartsheet due to non-intuitive features and limited support for complex functions. (1453 reviews)
- Users find **missing features** in Smartsheet, creating challenges in tracking information and managing complex workflows effectively. (1197 reviews)
- Users find Smartsheet&#39;s interface **not intuitive** , posing challenges for those unfamiliar with spreadsheets and workflows. (954 reviews)
- Users find the **limited features** of Smartsheet hinder collaboration and increase costs for small businesses. (929 reviews)
- Users find the **limited functionality** of Smartsheet restricts their ability to fully utilize the tool&#39;s potential. (665 reviews)
- Users encounter **limited customization** options in Smartsheet, impacting flexibility and user friendliness of the platform. (661 reviews)
- Users find **Smartsheet&#39;s learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (655 reviews)
- Expensive (485 reviews)
- Excel Limitations (433 reviews)
- Complexity (414 reviews)

## Smartsheet Reviews
  ### 1. Calendar View Needs Better Weekly Navigation and Mobile Date Accuracy

**Rating:** 2.5/5.0 stars

**Reviewed by:** Isaiah I. | Editor &amp; Strategist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 04, 2026

**What do you like best about Smartsheet?**

That it has Calendar view and I can see my whole month; however, it doesn't let me go week by week when i am seeing my calendar, so i kinda hate it

**What do you dislike about Smartsheet?**

OMG, you basically need a form or sheet given to you by your manager just to add anything to the sheet. When I check it on mobile, it always shows a date from like a year earlier, and I have to tap the day for it to jump to the current day I’m on. It also doesn’t give me a full month calendar view—only day by day—and it sucks. On top of that, the UI feels really clunky. The name gets cut off, and I can’t make it smaller or adjust it so it’s easier to read.

**What problems is Smartsheet solving and how is that benefiting you?**

Just to let me know what I am doing for the month/week, but I wish you could integrate it into Google Calendar so I can have it overlay on what meetings I have and vice-versa, that would be nice.

  ### 2. Excel on Crack

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alejandra T. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 13, 2022

**What do you like best about Smartsheet?**

The creativity to make things that work for us.  We are a rock-yard, so nothing is tailored to us; everything we have tried isn't beneficial or is needs more than we need.  Smartsheets allow us to make things that fit our needs, user-friendly but functional. After the years it has taught us knew things also to increase our productivity.

**What do you dislike about Smartsheet?**

Sometimes you need help to create genuinely dedicated sheets.  It has possibilities beyond what one can think of, but it requires expert help to accomplish them.  AI has helped to close that gap but I do still feel that we don't know the full potential.

**What problems is Smartsheet solving and how is that benefiting you?**

This program has been a game changer. It keeps everyone in the loop about what’s happening in real time. We used to run into situations where only one person knew the status of a shipment, but now we can all look it up ourselves. There’s no need to bother that person, and we’re also not as dependent on their availability or presence. It’s even started to help my boss understand how important it is to keep evolving for our growth, and the support we get has helped win him over a little bit at a time.

  ### 3. A Game-Changer for Project Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Smartsheet?**

I use Smartsheet to track my projects in a nice and neat visual way, and I like sharing this with my managers so they can assist in prioritizing tasks if needed. It makes it much easier and quicker to create a nice visual table, and it instantly shows it in other views, like a Gantt chart. I appreciate the ease of use, especially because conditional formatting is very simple to set up and all the possible variables are listed, making the setup very fast. The automations possible with Smartsheet are very good, and I plan to make more use of them soon. The initial setup was very easy, and the sharing and creation of tables is very quick.

**What do you dislike about Smartsheet?**

There is nothing I currently dislike about Smartsheet

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to track projects visually, share progress with managers, and prioritize tasks. It's easy and quick to create visual tables and view them as Gantt charts. Conditional formatting is simple, and automations are very effective.

  ### 4. Living Documents for Easy Weekly Project Reviews and Shared Notes

**Rating:** 4.0/5.0 stars

**Reviewed by:** Caleb B. | Engineering Spec Writer, Enterprise (> 1000 emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Smartsheet?**

I love that you can essentially create living documents that can be accessed from anywhere and anyone can be granted access to them. It works great for us because we can conduct project reviews every week and put all notes and follow up items within it so anyone can reference those notes during the week. We put individual stakeholders into columns as responsible individuals and the UI makes it easy for choosing pre-set individuals

**What do you dislike about Smartsheet?**

At least at my company, it's a challenge to get between project documents. I would like to be able to view all the projects even if I can't open them all. Basically I just have to go to the home page to access any of the projects I've accessed recently, but if there's a project I'm added to, I have to ask for the link rather than go through a tree of projects and access it that way.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps our company stay on the same page when it comes to projects by making all the notes from meetings visible and accessible to project associates. And it makes it easy for associates to follow up and provide more information regarding specific project issues. Our project managers find this to be very helpful for aligning the team members

  ### 5. Streamlined Collaboration and Efficient Data Filtering in Smartsheet

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hayden N. | Customer Service Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Smartsheet?**

I like that Smartsheet is an online shared platform that makes it easy to collaborate with others, and provides a wide range of tools/ functions that help with my day to day tasks. for example, I love that you can save specific filter presets. I manage 8 different accounts, all with different data/ information that is unique to each. I like being able to have saved filters that makes analyzing data more efficient. The integration is also very convenient. having the option for the desktop app and the web browser allows me to easily switch tabs on my browser, or for a more focused experience to use the app. The platform is very strait forward to use, and my co-workers before me were always using Smartsheet, so it was easy to learn the mechanics and getting set up. Although I have not yet used the customer support services. I feel that the pricing is pretty reasonable for a professional business tool, and I definitely get my use out of Smartsheet to justify purchasing it every year. I have not personally encountered any AI intelligence while using Smartsheet yet.

**What do you dislike about Smartsheet?**

In terms of performance, I have noticed that the web version is a bit slow at times, especially with other users in the spreadsheet. However, I am often working on fairly dense spreadsheets with a few thousand rows of data to load. Also a few weeks ago when I was attempting to login at the start of the day it wasn't recognizing my email and password combination. I attempted to reset my password but every time I went into the Microsoft sign in page it said there was an issue signing in. So now every time I need to sign in it requires me to get a code sent to my inbox that I need to copy in order to sign in. A minor inconvenience to how I used to log in but still an inconvenience.

**What problems is Smartsheet solving and how is that benefiting you?**

I know that Smartsheet is implementing AI into the software progressively, but as of right now how I use Smartsheet I am not getting a lot out of their AI implementations. But in the coming future when AI is more prominent I am hoping it will help me/ give me recommendations of how to manage things better in my workbooks.

  ### 6. Smartsheets Makes Collaboration and Automation Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dianna C. | Patient Recruitment, Retention Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Smartsheet?**

Smartsheets is much more collaborative than other programs I've used, including Excel. The user interface is simple and understandable. Once you learn to really use Smartsheets the automation possibilities are endless!

**What do you dislike about Smartsheet?**

Data visualization hasn't had many improvements in my 6+ years using Smartsheets. The options are minimal and not always the best visuals. There are also data limits when it comes to large datasets over a certain amount of rows. I wish there were better out of the box templates to work with too. The templates included are few and not the best for what needs to be done most times.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheets provides a real-time collaborative environment for my coworkers to utilize simultaneously. It makes remote working much easier, and I image the same to be true for in-person teams. 

Smartsheet Forms is wonderful (though I wish there were more customizations and options available). This allows certain teams to send input and the receiving team to view those requests in an organized fashion.

  ### 7. Easy to Learn, Powerful Automations That Save Us Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vera P. | Automation integration, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Smartsheet?**

I love how easy these are to learn. Since I’ve never been the best with forms or spreadsheets, I was able to figure out how to use it pretty quickly. The automations are also straightforward and easy to set up. The pricing for our enterprise account is very competitive and I have been able to gain so much time back at work. I have been able to automate processes that have been tedious and ensure accuracy of information. My team is actively now using the dashboards as well as the workflows and it's been great. We have integrated it with out site and registration portals and the results are almost immediate. So far haven't needed any support or onboarding assistance for setting any of it up.

**What do you dislike about Smartsheet?**

Sometimes it lags when you have been in it too long.

**What problems is Smartsheet solving and how is that benefiting you?**

I used it to handle tedious manual tasks by automating intake forms and linking them to outside web pages and similar resources. It saves me about 70% of my workflow time.

  ### 8. Unmatched Performance and Shareability—A Vital Tool for Our Marketing Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jillian S. | Creative Marketing Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Smartsheet?**

As a marketing professional, my favorite part about Smartsheet is the shareability and the ability to attach any marketing or brand asset to a topic or row so my team can easily review and collaborate in one place. The performance is unmatched, and Smartsheet is utilized at every level within my organization. It has become a vital tool that we will always need in our toolbox.

Going from Excel to Smartsheet was a smooth transition because the platform feels much more intuitive and user-friendly. I especially appreciate the automation features, which help streamline workflows, notifications, and task tracking without needing to memorize complex Excel formulas. For project management and team collaboration, I find Smartsheet much simpler and more efficient to use.

**What do you dislike about Smartsheet?**

One challenge I’ve experienced with Smartsheet is around account and ownership management. After an older license tied to some of our projects was accidentally deleted, we lost admin control over several sheets. While the projects are still viewable, managing permissions and ownership became difficult since the original admin account no longer exists. It would be helpful if there were a simpler recovery or reassignment process for situations like this.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps solve many of the project organization and tracking challenges that come with working across multiple teams and locations. It gives everyone one centralized place to view progress, updates, deadlines, and attached assets without relying on long email chains or scattered files. Since our teams can sometimes feel spread out or disconnected, Smartsheet has improved visibility and collaboration by making it easy for everyone to stay aligned on projects and responsibilities in real time.

  ### 9. Smartsheet Makes Data Collection and Issue Tracking Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tawnee S. | Retention Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Smartsheet?**

I think Smartsheet makes it easy to create and automate customer- or employee-facing forms for collecting and monitoring data. It’s very user-friendly, and you don’t have to be especially tech-savvy to use it.
We use it internally for tracking customer issues, customer feedback on service performed, as well as pulling system data and sharing it in multiple ways.

**What do you dislike about Smartsheet?**

One limitation I’ve personally experienced with Smartsheet at All N One is that the platform can be glitchy at times. For example, we created a customer issue tracking form that is supposed to collect issue details from customer service and automatically notify our production and operations managers. However, when users click the form link, it often opens the backend editing view instead of the actual front-facing form. The only workaround is usually closing out of it and reopening it several times until it loads correctly. While Smartsheet is useful for organizing workflows and communication, issues like this can create frustration for employees and slow down day-to-day operations.

**What problems is Smartsheet solving and how is that benefiting you?**

We use it to collect customer data, whether it’s service issues or feedback on how we performed a job. When the job is complete, the customer receives an automatic notification prompting them to rate how well we did. We use this information to give shout-outs to employees when work is performed well, or to address issues and make it right with the customer when the feedback is negative. Overall, we use it in many aspects of our day-to-day business, and we also use it for weekly reports from our sales agents.

  ### 10. Easy-to-Use Yet Powerful Project Management with Dashboards, Automations, and Reports

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nikodem C. | IT Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Smartsheet?**

What I like most about Smartsheet is how easy it is to use while still being very powerful. The spreadsheet-style layout makes it familiar and simple to understand, but it also includes helpful project management features.

The features I find most useful are dashboards, automations, reports, and shared sheets. Together, they let me track tasks, deadlines, and overall project progress in one place. Automations are especially helpful because they save time and reduce the need to send lots of manual reminders or updates.

Smartsheet also makes teamwork smoother. Everyone can see the most up-to-date status, add comments, attach files, and update their own tasks. This keeps the team organized, improves clarity, and cuts down on confusion. Overall, Smartsheet saves time, increases visibility, and makes project management much easier.

**What do you dislike about Smartsheet?**

What I dislike about Smartsheet is that the dashboards could be smarter and feel more like Power BI. It would be really helpful to have more customization options, along with more possibilities for automation.

I also find that some of the more advanced features take time to learn. That said, having access to the API helps offset some of these limitations, since it adds flexibility and lets you work around certain gaps.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps me handle the many small feature requests that come in from my team. People often ask me to add new functions or refine existing processes, and those requests can quickly add up.

With Smartsheet, I can automate most of these tasks instead of spending time doing them manually. That saves time, cuts down on repetitive work, and lets me focus on more important priorities. It also helps the team get solutions faster when they need them.


## Smartsheet Discussions
  - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 8 comments, 6 upvotes
  - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 4 upvotes
  - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes
  - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes
  - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote

- [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews/smartsheet-review-3679824?section=pricing&secure%5Bexpires_at%5D=2026-06-07+12%3A38%3A35+-0500&secure%5Bsession_id%5D=a9f54b3b-bf2a-4a62-a1fa-cd01401b6d6b&secure%5Btoken%5D=be285bcd774a332e4d2cdb23500b380d08b76c22a9ac4428a7986ff9cf1347bb&format=llm_user)
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  - [Resource Management by Smartsheet](https://www.g2.com/products/resource-management-by-smartsheet/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [ROLLER Software](https://www.g2.com/products/roller-software/reviews)
  - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews)
  - [Sage 300](https://www.g2.com/products/sage-300/reviews)
  - [Salesflare](https://www.g2.com/products/salesflare/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Simpro](https://www.g2.com/products/simpro/reviews)
  - [Skedda](https://www.g2.com/products/skedda/reviews)
  - [Skyward Student Management Suite](https://www.g2.com/products/skyward-student-management-suite/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [SlackNotify](https://www.g2.com/products/slacknotify/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews)
  - [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Task Manager 20|20](https://www.g2.com/products/task-manager-20-20/reviews)
  - [The Jupyter Notebook](https://www.g2.com/products/the-jupyter-notebook/reviews)
  - [TrackWise](https://www.g2.com/products/honeywell-trackwise/reviews)
  - [TRAX Maintenance](https://www.g2.com/products/trax-maintenance/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Trimble Connect](https://www.g2.com/products/trimble-trimble-connect/reviews)
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  - [Wrike](https://www.g2.com/products/wrike/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
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  - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews)

## Smartsheet Features
**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Drag & Drop
- Recurring Tasks

**Portfolio Management**
- Portfolio Types
- Planning
- Alignment
- Portfolio Mix

**Setup**
- Activities
- Dependencies
- Notifications

**Platform Basics**
- Drag & Drop Scheduling
- Project and Task Lists Organization
- Project Templates
- Budgeting and Cost Estimation
- Team Member Roles
- Automated Alerts and Notficiations

**Task Creation**
- Creation & Assignment
- Due Dates
- Drag & Drop
- Mass Updates

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies

**Project Management**
- Dependencies
- Priorities
- Lean Management

**Management**
- Audit Trail
- Integration

**Content Planning**
- Content Organization
- Task Assignment
- Content Scheduling

**Task Management**
- Task Prioritization
- To-Do Lists
- Dependencies
- Recurring Tasks

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling

**Resource Management**
- Definition
- Allocation
- Optimization

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Public Sharing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Dashboards

**Data & Analytics**
- Data Consolidation
- Visualizations
- Performance
- Risk Analysis

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Marketing Campaign Performance**
- Performance and ROI Tracking
- Activity Tracking

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Strategy - Project and Portfolio Management**
- Simulation
- Tracking
- Planning
- Objectives
- Visiblity
- Alignment
- Risk Management
- Implementation
- Optimization
- Prioritization

**Agentic AI - Marketing Calendar**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Integration**
- Front Office
- Back Office
- External data

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction

**Other Features**
- Integrations
- Reporting

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