# Smartsheet Reviews **Vendor:** Smartsheet **Category:** [Project Management Software](https://www.g2.com/categories/project-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 22,097 ## About Smartsheet Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work. ## Smartsheet Pros & Cons **What users like:** - Users find Smartsheet to be **easy to use and highly flexible** , making it suitable for various applications. (2831 reviews) - Users appreciate the **powerful project tracking** features of Smartsheet, enabling efficient organization and data management. (2212 reviews) - Users value the **effortless team collaboration** with Smartsheet, enhancing teamwork through integration and diverse views. (1802 reviews) - Users value the **flexible project tracking** capabilities of Smartsheet, enabling efficient workflow management and analysis. (1573 reviews) - Users love the **automation capabilities** of Smartsheet, enhancing productivity and simplifying project management tasks. (1539 reviews) - Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1360 reviews) - Task Management (1174 reviews) - Task Tracking (1077 reviews) - Customization (1060 reviews) - Simple (1052 reviews) **What users dislike:** - Users mention a steep **learning curve** with formulas, making it challenging to utilize Smartsheet effectively. (1453 reviews) - Users find **missing features** frustrating in Smartsheet, especially compared to competitors like Google Sheets and Excel. (1197 reviews) - Users find Smartsheet's **formulas and interface not intuitive** , leading to frustration and a steep learning curve. (954 reviews) - Users note a **limited feature set** in Smartsheet, hindering collaboration and complicating data management. (929 reviews) - Users find Smartsheet's **limited functionality** hinders complex projects and lacks essential features for improved usability. (665 reviews) - Users find the **limited customization** in Smartsheet restrictive, impacting their ability to collaborate and utilize the platform effectively. (661 reviews) - Users find **Smartsheet's learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (655 reviews) - Expensive (485 reviews) - Excel Limitations (433 reviews) - Complexity (414 reviews) ## Smartsheet Reviews ### 1. Streamlined Collaboration and Efficient Data Filtering in Smartsheet **Rating:** 4.0/5.0 stars **Reviewed by:** Hayden N. | Customer Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Smartsheet?** I like that Smartsheet is an online shared platform that makes it easy to collaborate with others, and provides a wide range of tools/ functions that help with my day to day tasks. for example, I love that you can save specific filter presets. I manage 8 different accounts, all with different data/ information that is unique to each. I like being able to have saved filters that makes analyzing data more efficient. The integration is also very convenient. having the option for the desktop app and the web browser allows me to easily switch tabs on my browser, or for a more focused experience to use the app. The platform is very strait forward to use, and my co-workers before me were always using Smartsheet, so it was easy to learn the mechanics and getting set up. Although I have not yet used the customer support services. I feel that the pricing is pretty reasonable for a professional business tool, and I definitely get my use out of Smartsheet to justify purchasing it every year. I have not personally encountered any AI intelligence while using Smartsheet yet. **What do you dislike about Smartsheet?** In terms of performance, I have noticed that the web version is a bit slow at times, especially with other users in the spreadsheet. However, I am often working on fairly dense spreadsheets with a few thousand rows of data to load. Also a few weeks ago when I was attempting to login at the start of the day it wasn't recognizing my email and password combination. I attempted to reset my password but every time I went into the Microsoft sign in page it said there was an issue signing in. So now every time I need to sign in it requires me to get a code sent to my inbox that I need to copy in order to sign in. A minor inconvenience to how I used to log in but still an inconvenience. **What problems is Smartsheet solving and how is that benefiting you?** I know that Smartsheet is implementing AI into the software progressively, but as of right now how I use Smartsheet I am not getting a lot out of their AI implementations. But in the coming future when AI is more prominent I am hoping it will help me/ give me recommendations of how to manage things better in my workbooks. ### 2. Easy-to-Use Yet Powerful Project Management with Dashboards, Automations, and Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Nikodem C. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how easy it is to use while still being very powerful. The spreadsheet-style layout makes it familiar and simple to understand, but it also includes helpful project management features. The features I find most useful are dashboards, automations, reports, and shared sheets. Together, they let me track tasks, deadlines, and overall project progress in one place. Automations are especially helpful because they save time and reduce the need to send lots of manual reminders or updates. Smartsheet also makes teamwork smoother. Everyone can see the most up-to-date status, add comments, attach files, and update their own tasks. This keeps the team organized, improves clarity, and cuts down on confusion. Overall, Smartsheet saves time, increases visibility, and makes project management much easier. **What do you dislike about Smartsheet?** What I dislike about Smartsheet is that the dashboards could be smarter and feel more like Power BI. It would be really helpful to have more customization options, along with more possibilities for automation. I also find that some of the more advanced features take time to learn. That said, having access to the API helps offset some of these limitations, since it adds flexibility and lets you work around certain gaps. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me handle the many small feature requests that come in from my team. People often ask me to add new functions or refine existing processes, and those requests can quickly add up. With Smartsheet, I can automate most of these tasks instead of spending time doing them manually. That saves time, cuts down on repetitive work, and lets me focus on more important priorities. It also helps the team get solutions faster when they need them. ### 3. Easy to Organize, Fast Sheets, and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick I. | Export Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Smartsheet?** Easy to organize and understand. Smartsheet positions itself as a central hub for communication all 4 parties well, meaning its success relies heavily on how well it communicates with all of us. Overall, it boasts one of the most seamless integration ecosystems we've tested this year. For everyday project sheets, tracking pipelines, and standard templates (up to a few thousand rows), Smartsheet is incredibly snappy. Real-time updates sync smoothly across distributed team members without data conflicts, making it a reliable "single source of truth The AI isn't just a flashy gimmick; it is a genuine time-saver built with a "human-in-the-loop" approach, meaning it always gives you a clear explanation of its logic and asks for your approval before altering your sheets. I am not involved on price but all i can say is the job that we do day by day besis. Easy to understand so i have not request any support from the team but I am sure the support team would be helpful. **What do you dislike about Smartsheet?** I am only the user who sue on daily basis, nothing comment so far on dislike. **What problems is Smartsheet solving and how is that benefiting you?** I have never encountered the hardship of using Smartsheet. No comment on this. ### 4. A Backbone Tool: Smartsheet Automations and Formulas Replace Excel **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | Food Safety Manager (Operations), Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** For me Smartsheet is more than a collaboration tool. It is a tool that I can literally use in almost any department/facet of my company. It is a staple and a backbone of all of my processes. Before I look elsewhere, I try it in Smartsheet. The automations, the formulas, and more allow me to remove Excel from all of our projects and propel out work forward. **What do you dislike about Smartsheet?** It has limitations but Smartsheet keeps reiterating and changing and making it better. I do NOT like the Primary column. I never use it. I hide it everytime. I do not like that we cannot have tabs like excel. It would make it so much easier to connect sheets, and toggle between them. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is automating a lot of my processes which saves me a lot of time. It allows me to focus on other tasks. The other big item is that by setting up fool proof solutions, it allows me train other users that might not be proficient in smartsheet. They click a few buttons, and on the back end, I get all of the data and movement I need. ### 5. Smartsheet’s Powerful, Scalable Workflows with Automation and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmin A. | Workflow Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Smartsheet?** Smartsheet provides a strong balance of usability, automation, and scalability. Its spreadsheet-style UI is user-friendly yet powerful enough for complex workflows. The platform stands out through its cloud-based system, strong integrations, centralized data management, automation capabilities, and growing AI-powered features. While pricing may be higher than simpler tools, the operational efficiency, visibility, and productivity gains deliver strong long-term ROI. Support resources, onboarding materials, and training programs also make adoption easier for teams and enterprises. **What do you dislike about Smartsheet?** While Smartsheet is highly powerful, some features still feel limited or lacking compared to other modern platforms, particularly in terms of flexibility and customization. Advanced setups can also have a learning curve, especially for formulas, automations, and cross-sheet workflows. Large sheets may occasionally experience performance slowdowns if not optimized properly, and certain enterprise-level capabilities can become costly for smaller teams. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve problems related to fragmented workflows, manual tracking, lack of visibility, and inefficient collaboration across teams. By centralizing data, automating processes, and connecting workflows in one cloud-based platform, it improves operational efficiency, reporting accuracy, accountability, and real-time visibility. This has helped streamline project management, reduce manual work, improve coordination between teams, and support faster decision-making. ### 6. Smartsheet: A Straightforward, Shareable Project Management Upgrade from Excel **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria C. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Smartsheet?** Smartsheet is a better version of Excel for project management - it improves upon the experience by allowing for milestones, health scores and features that are needed for project managers. Very straightforward and simple to use - a good alternate or solution for project plans that can be easily shared and understood throughout the organization. **What do you dislike about Smartsheet?** It can be cumbersome to use and rigid by nature - some of the rigidity is helpful like locking down rows and restricting edits. However, this rigidity and grouping of items can be cumbersome and no method to do so in bulk. Also, importing of sheets and project plans can be hit or miss as sometimes they import well but often it is not matching the branding or style and takes more time to update it for our preferences than to do so manually. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is solving project management planning and milestones and makes it clear to business users and members of the organization what the project status and outstanding deliverables, completed items and remaining work is transparently at an organization. ### 7. Excel-Like Interface, Great Templates and Forms for Fast Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** Smartsheet has a familiar interface, somewhat similar to Excel, so it's easy to set up quick sheets, plans, logs. It also provides plenty of templates to get started with the more complex formats, such as Project Plans, which creates the required columns and dependency links. I also really like the Forms feature, where you can create a form to collect data, and send the link out to anyone, irrespective of whether they have a Smartsheet license or not. **What do you dislike about Smartsheet?** It is frustrating that it takes quite a long time to load in the browser to sign back in. Also, the fact that everyone needs a license to be able to contribute to the content of a sheet. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is an interactive tool, where you can assign rows/tasks to colleagues. It replaces Excel, with its smart templates and task assignment, which makes collaboration between colleagues easier and more productive. ### 8. Smartsheet Keeps Projects Organized and Teams Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo D. | Consultor Jr, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how simple it makes it to keep projects organized and everyone on the same page. I really like being able to track tasks, updates, and deadlines all in one place instead of digging through emails or multiple spreadsheets. It’s also super helpful for team collaboration and makes project management feel a lot less overwhelming. **What do you dislike about Smartsheet?** At first, Smartsheet can be pretty confusing to use because the platform isn’t always very intuitive for new users. Someone from my team actually had to walk me through how to use it in the beginning, but once you learn the basics it becomes much easier to manage projects and keep everything organized. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is helping my company improve time management for billable projects by allowing us to track how much time is being spent on different tasks and activities. This helps ensure that the time invested is efficient and aligned with the scope and conditions that were originally sold to the client, while also making project tracking and team coordination much easier. ### 9. Smartsheet Makes Project Management Simple and Collaborative **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how it simplifies project and task management. The interface feels familiar, like a spreadsheet, so it’s easy to organize work, track progress, and collaborate with team members without a steep learning curve. I also appreciate that it keeps everything in one place, which improves visibility and saves time in day-to-day work. **What do you dislike about Smartsheet?** One thing I don’t like about Smartsheet is that some of the more advanced features can take a while to learn, especially when you’re setting up automations or more complex workflows. Also, managing multiple sheets and handling permissions can sometimes feel a bit confusing, particularly for new users who are still getting familiar with the platform. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me keep projects, tasks, and team updates organized in one place, rather than juggling everything across different spreadsheets and tools. It improves collaboration, makes it easier to track deadlines, and reduces the need for manual follow-ups. Overall, it saves time and keeps my work more structured and organized. ### 10. Smartsheet Makes the Jump from Spreadsheets to Workflow Automation Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Doug T. | Project Manager & IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is that it gives users a realistic path from spreadsheets into actual workflow management without forcing a complete change in how people work. The interface feels familiar enough that office staff and field users can learn it quickly, but it still has powerful, feature rich automation and reporting capabilities. Smartsheet automations have provided the biggest workflow improvement for us. Being able to trigger notifications, status updates, approvals, and reminders automatically cuts down heavily on manual follow-up and missed communication. Smartsheet reports enable us to see a specific view of a sheet without having to manager multiple sheets. The integrations are also a major benefit. Connecting workflows with Gmail, Google Drive, and other business systems helps keep information centralized. Unexpectedly, one of the biggest advantages has been improving accountability and visibility between office staff and the field. Everyone can see current statuses, updates, attachments, and notes in one place, which reduces confusion and duplicate communication significantly. Smartsheet has been an effective and affordable solution for us as our company has grown. **What do you dislike about Smartsheet?** Although the table view is a significant improvement, I’d like to see a wider selection of formatting options within the table view in the future, along with a more functional calendar/Gantt format without having to obtain additional add-ons. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has greatly reduced our duplication of effort and improved communication, allowing us to keep more data in one place. It has also helped us create forms, sheets, and tracking systems for our fleet, warehouse, tools, and hardware. Overall, it’s become a playground where we can build and refine solutions that fit our needs. ### 11. Excellent Workflow & Project Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michiel V. | Practitioner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is the ability to automate and centralise our workflows in one platform. It allows us to generate reference numbers, track projects and help desk requests, and automatically communicate updates to the relevant departments without manual follow-ups. I also really value the accessibility of the platform. Being cloud-based means I can access important project information from anywhere, whether I’m in the office, on-site, or working remotely. Another standout feature is the visibility it gives across multiple developments and teams. It keeps everyone aligned, improves accountability, and makes reporting and tracking progress far more efficient. **What do you dislike about Smartsheet?** One area where Smartsheet could improve is the learning curve when setting up more advanced automations and workflows. While the platform is extremely powerful, some of the more complex features can take time to fully understand and configure correctly. There are also times where customisation feels slightly limited compared to fully bespoke systems, particularly when trying to tailor highly specific reporting layouts or workflows. That being said, the overall benefits and efficiency gains far outweigh these minor frustrations, and the platform continues to work extremely well for our operational needs. **What problems is Smartsheet solving and how is that benefiting you?** A app would be great - if not already, and I might not know about it. ### 12. Versatile Tool with Easy Setup, Minor Customization Limits **Rating:** 4.0/5.0 stars **Reviewed by:** Gesabel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Smartsheet?** I use Smartsheet for a lot of things like project trackers, timelines, inventory management, asset management, content trackers, and even run of shows. It's easy to use in many cases and allows us to share sheets easily with people both within and outside of our organization. Smartsheet makes it easy to gather information in forms and automate it as well. I really like the ability to create dashboards to curate information visually. It's valuable for managing multiple projects simultaneously, grouping related sheets, and for presentations when we need to showcase data and information. The initial setup was very easy. **What do you dislike about Smartsheet?** It has some limitations for customization. Customization of the sheets toolbar is limited, you can only make certain changes to the whole row versus individual cells and vice versa. I think it lacks a little in the timeline aspect as well, in order to automize it. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project trackers, timelines, and inventory management. It solves management and tracking issues and simplifies sharing sheets. It helps gather information, create dashboards, and automate tasks, which is valuable for managing multiple projects and presentations. ### 13. Efficient, User-Friendly Project Management with Powerful Dashboards and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael P. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is its intuitive UI/UX and the simplicity of its dashboard, which makes project tracking, reporting, and workflow management highly accessible even for users without advanced technical expertise. The platform offers clear visualizations, customizable dashboards, and easy-to-navigate tools that allow teams to quickly monitor KPIs, deadlines, and operational progress. Its integrations with widely used platforms such as Microsoft Office, Google Workspace, Slack, and other enterprise tools significantly improve collaboration and centralize workflows. In terms of performance, Smartsheet is reliable and efficient for managing both simple and complex projects, especially when coordinating multiple teams or large-scale operational initiatives. From a pricing and ROI perspective, Smartsheet delivers strong value by improving productivity, automating repetitive tasks, and enhancing organizational visibility, which can save substantial time and operational costs. Support and onboarding are also notable strengths, with accessible learning resources, templates, and customer service that help organizations implement the platform effectively. Finally, Smartsheet’s growing AI and automation capabilities add further value by streamlining processes, generating insights, and reducing manual administrative work. Overall, its balance of ease of use, functionality, and scalability makes it a highly effective work management solution. **What do you dislike about Smartsheet?** While Smartsheet is a powerful platform, there are some areas that could be improved. From a UI/UX perspective, although the dashboard is intuitive, certain advanced features and administrative settings can feel less user-friendly and may require a learning curve for new users. Some workflows or automation configurations can also become complex without prior experience. Regarding integrations, while Smartsheet connects well with many major platforms, some integrations may require additional setup, third-party connectors, or premium plans to unlock full functionality, which can limit accessibility for smaller teams. In terms of performance, large sheets or highly complex workspaces can occasionally experience slower load times, especially when managing extensive datasets or multiple automated processes simultaneously. Pricing can also be a concern, as Smartsheet may feel expensive for smaller organizations or nonprofits with limited budgets, particularly when advanced features, premium integrations, or enterprise-level capabilities are required. Support and onboarding resources are generally strong, but some users may find that fully leveraging the platform’s more advanced functions requires additional training or time investment. Finally, while Smartsheet’s AI and automation tools are improving, they may not yet feel as advanced or comprehensive as some competing platforms that offer deeper predictive analytics or more sophisticated AI-driven insights. Overall, while Smartsheet is highly effective, improvements in affordability, advanced usability, and AI sophistication could further enhance the experience. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves major challenges related to project organization, workflow management, and team collaboration by centralizing tasks, reporting, and operational tracking into one platform. Its intuitive dashboard and user-friendly interface make it easier to monitor progress, manage deadlines, and maintain visibility across multiple projects, reducing the fragmentation and inefficiencies that often come with using multiple disconnected tools. This has significantly improved productivity, accountability, and decision-making by streamlining communication, automating repetitive processes, and providing real-time insights. The platform’s integrations and scalable functionality also support long-term operational growth, delivering strong ROI through time savings, better resource management, and more efficient execution of complex initiatives. ### 14. Smartsheet: flexible sharing, easy to use, and very fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Massimo A. | Sr. Automation Engineer (EMEA), Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** The most useful aspect for me is the ability to share parts of the projects with specific collaborators, who can contribute even without necessarily having a Smartsheet account. Moreover, the ease of use from the start, the different views, and the dynamic summaries offer a toolkit that genuinely helps and saves time. Not to mention the performance and the fact that it is used from a browser: it is cross-platform and therefore viewable anywhere. Also, the uploading of content from Excel was immediate, allowing me to effortlessly integrate pre-existing parts of the project. The price is certainly competitive when compared to other solutions on the market. The AI allows you some simplifications, such as graphically displaying project details, but in my opinion, it still needs to grow. Finally, the support is extremely fast and competent. I especially appreciate the new features that continue to enrich the offering: sometimes it's almost difficult to stay updated. **What do you dislike about Smartsheet?** One aspect I would like to see further developed is the management of project tasks. For example, the ability to link specific tasks in an end-to-end manner and not just end-to-start. **What problems is Smartsheet solving and how is that benefiting you?** It helps me a lot to manage similar projects in parallel, using automation workflows as real agents for managing changes and deadlines. Moreover, the creation of dashboards for presentations updates dynamically: once the dashboard is set up, you no longer have to worry if you're asked for a presentation at the last minute. Everything is already ready; just keep the tasks updated. ### 15. Smartsheet Dashboards: Clear, Well-Organized, and Improved Fast from Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Michal T. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** Project dashboards and task sheets provide a great workspace with well-structured tables and clear organization. I’m also happy to see that Smartsheet continuously updates both the platform and the dashboards. One thing I especially appreciated was how responsive they were to feedback — after I reported that some numbers in dashboard charts were overlapping and hard to read, the issue was fixed within about a month. That really impressed me. Now my project dashboards are much clearer, readable, and easier to work with. **What do you dislike about Smartsheet?** Sometimes backup processing can take longer than expected. Also, some of my colleagues occasionally had issues logging in, although I personally have never experienced this problem myself — just mentioning it for transparency. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps us manage, track, and document projects and workflows in one place. It gives me a clear overview of ongoing projects, task lists, current progress, and planned changes. This makes it much easier to stay organized, prioritize work, and keep track of what needs to be done and what is coming next in our projects. ### 16. Intuitive Smartsheet Boosts Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Meryem K. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Smartsheet?** I think it's very user-friendly and the user interface is charming. It's easy to use, and it's nice to present to a project team. It's still easy for other people to see and understand, and they don't need to figure out many things. It's easy. The initial setup was very easy. I also like how Smartsheet ensures that the dates, tasks, and everything are managed profoundly with its planning capabilities, dependency management, and notifications which make follow-ups effortless. **What do you dislike about Smartsheet?** I see AI getting improved. It would be very good if we can use it more, like if it would be easier to use and solve more problems. But other than that, I don't think it has, a big problem. Maybe dashboards can be improved. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet makes planning easy by managing dependencies, tasks, and dates efficiently, sending notifications and follow-ups automatically, and generating reports on time very effectively. ### 17. Smartsheet: Intuitive Spreadsheet Feel with Powerful Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin D. | Finance Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how it combines the familiarity of a spreadsheet with powerful project management and collaboration features. It’s intuitive to get started, but still robust enough to handle complex workflows. In particular, the ability to automate processes, track tasks in real time, and collaborate easily with different stakeholders makes it very efficient. Features like dashboards and reporting also help turn data into clear, actionable insights, which is especially valuable for monitoring progress and supporting decision-making. Overall, it strikes a good balance between ease of use and functionality. **What do you dislike about Smartsheet?** What I dislike about Smartsheet is that, while it’s powerful, it can become complex and less intuitive when you start using more advanced features. Setting up automations, formulas, or cross-sheet references often requires a bit of a learning curve. Another drawback is that performance can slow down with large sheets or complex workflows, which can impact efficiency. The interface can also feel less user-friendly compared to more modern tools, especially for new users. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the problem of scattered information and lack of visibility across projects. Before using it, tracking tasks, deadlines, and responsibilities across different teams could be fragmented and time-consuming. With Smartsheet, everything is centralized in one place, which improves transparency and alignment. It allows real-time tracking of progress, clearer ownership of tasks, and easier collaboration between stakeholders. ### 18. Easy-to-Share Sheets with Helpful Guidance and Strong Project Monitoring Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Ilias C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Smartsheet?** There are several tools available to help monitor a project and prepare it effectively. Each sheet you create is easy to be stored, see changes of history, but also share it to people outside the organization. Sheets can be exported. While creating a sheet, a basic guide and instructions are available on how to make most of it and structure it in a correct way. AI options are also available, however I have not yet made used of it. **What do you dislike about Smartsheet?** It is a bit hard to understand the full capacity and the difference between all the sheets that can be created. I have also tried grouping - putting sheets into specific folders, but I have faced some difficulties. **What problems is Smartsheet solving and how is that benefiting you?** It helps my daily monitoring but also long term monitoring of my projects. I can review the progress of it, track the milestones, set deadlines and communicate easily inside the company. Daily schedule is implemented and all relevant stakeholders can simply be informed through Smartsheet for their completion. ### 19. Streamlines Project Management & Tasks with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Gokul S. | Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartsheet?** I love the look and feel of Smartsheet and how simple it is to create automations and workflows. Sharing is easy too. Making automations is straightforward, and the forms allow me to gather detailed information from anyone. The automations are not just for sending emails but also for sending request forms, reminders, and more. For projects, I set up automations that send emails to action owners to update their actions, which saves me from having to remind them myself. The initial setup was really easy for us. I like the fact that it has got a direct connection to PowerBI so I can create more advanced dashbaords if required. I never got any issues with the server or lagging or much of bugs it was more on the functionality that is lacking. The cost is pretty high too if we want to implement it but if the client is okay with this tool then it is a good recommendation for large and medium sized companies. **What do you dislike about Smartsheet?** I find that making the dynamic dropdown better with a better interface would be an improvement. Also, copying columns easily with the conditional formatting is an issue. I'm not able to create multiple columns at once, and I can't copy the type of the columns—I have to create it every time. There is no option of creating new workspaces with a templated version and if I need that I might have to go and create using control center which is again cost effective. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project and program management, including tracking actions, milestones, costs, and deadlines. It’s especially helpful because it automatically sends email updates and reminders to action owners, which makes it much easier to stay on top of tracking and follow-ups. ### 20. Streamlined Reporting with Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** It has a wide range of applications and is able to create bespoke solutions that are easy to use. The cell history function and the ability to amend permissions (admin, editor, viewer, etc) make governance and auditing easy. The annual cost of member seats is reasonable and making viewers free has meant that it is a system that the whole business can use. Reporting can be as simple or sophisticated as required but the control centre tool allows you to aggregate data for many workspaces into one report. Having a database has reduced duplication in work and the whole system has made our processes more streamlined and efficient. The online support and training videos were crucial to get our system going. Cheetah Transformation were a pivotal third party company that helped us develop our solution and introduce best practice. In the future, we are looking at how Smartsheet can integrate with our other systems. Performance is generally good with the occasional delay in pulling data from sheets to dashboards, but this resolves in time. **What do you dislike about Smartsheet?** It is a relatively new software for the business so we haven't had the chance to find anything we dislike. **What problems is Smartsheet solving and how is that benefiting you?** It has reduced duplication of work, streamlining processes and making them more efficient. ### 21. Flexible, Easy-to-Use Project Management with Powerful Automation and Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Krishnendu D. | Solution Architect - Solutions, Consulting & Engineering (SC&E), Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** Smartsheet’s biggest strength is its flexibility and ease of use. It combines the familiarity of a spreadsheet with powerful project management features, making it easy to track tasks, timelines, and dependencies without a steep learning curve. The automation workflows, dashboards, and reporting capabilities provide strong visibility and help streamline coordination across teams. **What do you dislike about Smartsheet?** Least helpful / downsides: Limited depth for complex projects – Not as powerful as tools like MS Project or Jira for advanced dependencies, resource planning, or large-scale programs Performance issues with large sheets – Can slow down when handling heavy data or multiple linked sheets Cost scales quickly – Licensing can become expensive as more users and features are added Basic UI for advanced use – While simple, it can feel restrictive and less intuitive for complex workflows Reporting limitations – Dashboards are good, but deep analytics and customization are somewhat limited Automation constraints – Useful, but not as flexible as dedicated workflow automation tools Dependency management is not very strong – Handling complex inter-project dependencies can be cumbersome In short: Great for structured collaboration, but not ideal for highly complex project management or large enterprise-scale planning. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps centralize project tracking, task management, and reporting in one place, reducing reliance on scattered spreadsheets and emails. It improves visibility across teams, streamlines coordination, and enables better tracking of timelines and dependencies. This results in more efficient project execution, clearer accountability, and faster decision-making. ### 22. Intuitive and Effective for Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Angela Z. | Mechanical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Smartsheet?** I like that Smartsheet is very intuitive and easy to use. I like that it allows you to integrate project management functions that facilitate the tracking of activities. The assignment of responsibilities, the ability to establish subtasks, and set deadlines for each activity are tools that improve the effectiveness of control. Additionally, its interface is very similar to Excel, which helps a lot because I am already familiar with the environment that Smartsheet offers. With the initial access, everything was smooth, Smartsheet is very user-friendly and allowed me to sign up without any issues. So far, I haven't needed support for any problem, it has worked without any issues. **What do you dislike about Smartsheet?** Even though its interface is very similar to Excel, applying more advanced functions can be a bit less user-friendly. The interface is indeed fast, very dynamic, but its price can be a bit high. In this particular case, the company only maintains licenses for people who really use it for cost savings, so the price can indeed be high even for companies. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project management. Having a tool like Smartsheet has helped me achieve my objectives and action plans for project development. Additionally, with its AI integration, it makes it faster for me to apply the functions I need for my day-to-day tasks. ### 23. Flexible, Easy-to-Use Collaboration and Workflow Automation in Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Annaliza M. | Customer Success Coordinator II, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is its flexibility and ease of use. It combines the familiarity of a spreadsheet. It also allows real-time collaboration, which helps keep everyone aligned The most helpful aspect of Smartsheet is its ability to centralize information and automate workflows. Features like reporting tools make it easier to manage projects efficiently and reduce manual work. **What do you dislike about Smartsheet?** One thing I don’t particularly like about Smartsheet is that it can sometimes feel a bit unintuitive, especially when setting up more advanced features like automations or dependencies. It’s not always immediately clear how certain functions work, so there’s a bit of trial and error involved. Additionally, having to frequently re-enter a password when logging in can be inconvenient and slightly disrupts the user experience. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the challenge of managing multiple projects, tasks, and stakeholders in a single, organized platform. Instead of relying on scattered spreadsheets, emails, and manual tracking, everything is centralized in one place. This benefits me by improving visibility and coordination, as I can easily track project progress, deadlines, and updates in real time. It also enhances collaboration, since multiple team members can work on and update the same sheet simultaneously without confusion. ### 24. Customisable Platform That Improves Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Erin . | Training and Quality Administrator/Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Smartsheet?** Flexible—can be used for almost any process. Automations help reduce manual work, and it’s easy to track jobs, tasks, and overall progress. The dashboards and reports provide good visibility, and collaboration stays in one place with comments, attachments, and updates. It’s also customisable to fit how the business works, and it integrates with other systems. **What do you dislike about Smartsheet?** There’s a steep learning curve, and it can be confusing at first—especially for new users. It often feels like “Excel but harder.” Some advanced features cost extra and require add-ons, and it isn’t fully real-time, so updates can lag. If it’s not set up properly from the start, things can get messy quickly. Overall, it still feels limited compared to dedicated project tools, and some tasks end up needing complex formulas or workarounds. **What problems is Smartsheet solving and how is that benefiting you?** It solves manual tracking issues by keeping all jobs, tasks, and updates in one place. It reduces double handling and admin work through automations, and it improves visibility into progress and status for the whole team. It also helps prevent missed tasks, delays, and follow-ups by keeping everything organised and up to date. Overall, it creates more consistent processes and reporting across jobs, and it makes collaboration easier with notes, attachments, and updates all managed within the same system. ### 25. Clear, Structured Project Planning Overview with Detailed Task Assignments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Smartsheet?** I like that it’s possible to create a clear, structured planning overview for projects, where you can specify multiple details such as dates, equipment, and who tasks are assigned to. **What do you dislike about Smartsheet?** The indents and outdents are sometimes a bit finicky, so it takes some time to adjust. On the right side, when there are many lines, it can sometimes be difficult to read. Also, on the right side I’d like to see the exact date instead of only the weekday. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps us create higher-quality project overviews, timelines, and schedules. It saves us a lot of time to have everything clearly set up in Smartsheet, instead of having to build it from scratch in Excel, for example, which takes extra time just to get the layout right. We also like using the option to save projects as templates, so we can reuse them for similar projects. That way, we spend less time setting up the project schedule and activities each time. ### 26. Smartsheet has been a gamechanger **Rating:** 4.5/5.0 stars **Reviewed by:** K M. | Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Smartsheet?** Smartsheet has made my life so much easier. It has been so easy to install and set up, and can set up a new sheet so easily. There is also great support to get to grips with the tool so easily, with regular webinars and online tutorials to help with any issues I might have or answer questions. I use smartsheet on a daily basis and is now an essential software in all of my day-to-day tasks. I love how it can make my tasks and reports look more aesthetically pleasing. It makes presenting and planning so much easier, especially as it is so easy to share to anyone in the business. It also makes collaboration on tasks much more efficient. **What do you dislike about Smartsheet?** The only negative thing I can see is that sometimes the taskbar can take a while to understand and find where actions are, so needed to take time to refer to some videos to find the actions that I wanted. **What problems is Smartsheet solving and how is that benefiting you?** I was resorting to Excel to produce status reports and project manage, which looked very basic and didn't always visualise the message that needed to be conveyed. Whereas in Smartsheet, there are so many different ways to visualise these plans, and easily share with the stakeholders involved. It is also great to have one place that is easily accessible to maintain that we always have one source of truth with these plans ### 27. Powerful Sheet Linking and Gantt View That Simplify Project Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander O. | Seniors Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** Smartsheet provides useful functionality for connecting multiple sheets, for example through the lookup function. This makes it easy to pull data from different sheets and link it together in a clear way. In addition, the Gantt view available in all sheets combines familiar features from MS Project and MS Excel within a single sheet. **What do you dislike about Smartsheet?** It can quickly become quite complex when you’re connecting several sheets into one. Because of that, it’s probably worth spending some time setting up views to keep things manageable. Performance can also become cumbersome, especially with a large sheet and multiple people working on it at the same time. **What problems is Smartsheet solving and how is that benefiting you?** It connects data sources, filters out the right data, and gives you a timeline with a Gantt view at the same time. Because of that, it’s quick to learn and easy to use—almost like a plug-and-play approach. ### 28. Easiest Way To Organize The Whole Project **Rating:** 4.5/5.0 stars **Reviewed by:** Manish P. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Smartsheet?** What I like most about Smartsheet is how it seamlessly combines the familiarity of a traditional spreadsheet with incredibly powerful intelligent work management tools. In my experience, managing multiple client delivery projects simultaneously can get overwhelming, but the platform's portfolio-level dashboards give me real-time visibility into everything at once. I’ve found the integration capabilities to be a massive time-saver, allowing me to connect daily apps like Slack, Google Workspace, and Salesforce without constantly switching tabs. The AI-powered intelligence is another standout feature that helps me analyze complex project data and build tailored solutions, even when I don't have the time to act as a technical expert. Whenever I need to coordinate with different departments, the centralized intake and approval workflows make cross-team collaboration completely frictionless. It has definitely become the backbone of my daily routine, keeping my entire team in sync and focused on hitting our project milestones. **What do you dislike about Smartsheet?** While I genuinely enjoy using the platform, there is definitely a bit of a learning curve when you start diving into its more robust capabilities. From time to time, setting up complex intelligent workflows or configuring the advanced resource management tools can feel slightly overwhelming for my less technical team members. I've noticed that getting the custom reporting formulas exactly right requires some trial and error, which might slow things down during the initial onboarding phase. The user interface is generally clean and professional, but occasionally it can feel just a little bit cluttered when you have massive amounts of data and dependencies loaded into a single view. Additionally, navigating their expansive template gallery to find the exact starting point you need can sometimes take a few more clicks than I'd prefer. Overall, these are minor concerns and don’t significantly affect my experience once the initial setup is complete. **What problems is Smartsheet solving and how is that benefiting you?** Before I started using this tool, tracking cross-functional IT and marketing projects meant hunting down status updates through endless email chains and completely disconnected spreadsheets. Smartsheet solves this headache by acting as a single, centralized hub where everyone can instantly see workload balancing, capacity planning, and live task dependencies. This has made it much easier to manage resource allocation and ensure that my team isn't overburdened during critical project sprints. For instance, fixing bottlenecks remotely is now just a matter of glancing at our Kanban boards or Gantt charts and making quick adjustments, which saves us countless hours that used to be wasted in repetitive status meetings. The automation benefits have been massive, drastically reducing the manual effort required to generate progress reports for our leadership team. Ultimately, it has transformed our scattered, manual processes into a highly efficient system, allowing us to deliver reliable results to our clients with much less stress. ### 29. Efficient and Intuitive, But Occasionally Slow **Rating:** 4.0/5.0 stars **Reviewed by:** Ramasubramanian G. | Graphic Packaging Creator, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Smartsheet?** I appreciate Smartsheet for its ability to help me manage my workload efficiently, allowing me to consistently meet deadlines. I rely on Smartsheet to maintain detailed project information, track progress, and organize multiple tasks all in one place. The intuitive interface and robust filtering options are standout features. They enable me to sort and view the most relevant information quickly, without the confusion that often comes with navigating complex sheets. This clarity and level of organization have noticeably boosted my productivity. The filtering capabilities are especially advantageous, making it easy to manage large sets of project data effectively, no matter the system or location. The ability to instantly view tasks by deadline, priority, or team member is invaluable for ensuring timely and appropriate action. Furthermore, I find Smartsheet to be more efficient and convenient than other platforms, such as Excel or Google Sheets, which is why we made the switch. The initial setup was also impressively swift, taking just a few minutes. **What do you dislike about Smartsheet?** I find that Smartsheet takes a bit longer to load or refresh data, which can be problematic. The occasional downtime is particularly disruptive during meetings, occurring at least three times a month. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to manage project communication, efficiently plan teams, and meet deadlines. Its intuitive interface and powerful filtering options help organize tasks and boost productivity. ### 30. Smartsheets for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon M. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Smartsheet?** I like that Smartsheet offers premade templates that I can tailor to my project, so I don’t have to start from scratch. I also really appreciate the feature that lets me move rows up and down by clicking and dragging, which makes organizing my sheets much easier. Overall, Smartsheet is great for building dashboards. **What do you dislike about Smartsheet?** Sometimes it isn't easy to link multiple projects or templates together as blanks without pulling old information or relinking items each time. I would like it if it was easier to link multiple template sheets together to work as a group. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet serves as a centralized place to store data so our team can easily access it and add additional information, which helps keep everyone on the same page. We’re also able to use templates to ensure our work stays consistent and uniform across the team. ### 31. Smartsheet Brings Structure, Clarity, and Collaboration Together **Rating:** 5.0/5.0 stars **Reviewed by:** Adita D. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how it combines structure, clarity, and collaboration in a single tool. It can handle everything from detailed project tracking to straightforward team coordination, which makes it easier to stay aligned and transparent, and to keep priorities clear as work evolves. **What do you dislike about Smartsheet?** From a project perspective, the only downside is the initial setup effort required to build structured sheets and workflows. Once established, they significantly improve visibility and consistency. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves the problem of fragmented work—where plans, updates, and responsibilities are spread across emails, documents, and conversations. It brings everything into one shared, visible space, which makes it much easier to track progress, manage dependencies, and keep everyone aligned. For me, this has meant clearer accountability, better visibility across projects, and far less time chasing updates, allowing more focus on delivery rather than administration. ### 32. Customer Support No Longer Exists and No Longer Small-Business Friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Rachael T. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Smartsheet?** Nothing anymore. They used to appreciate small businesses and curtail their services to companies of any size, but that is no longer the case. They do not care about a company that pays for fewer than 15 paid members. **What do you dislike about Smartsheet?** Their SEVERE lack of customer service, and blatantly ignoring support that a customer needs because the problem has become too difficult or because it's no longer worth their time. **What problems is Smartsheet solving and how is that benefiting you?** They were TRYING to help my company move from an annual paid business membership to a monthly paid membership. Doing this would have resulted in more money for them in the long run. But once they figured out that EVENTUALLY (6+ months), we were going to move away from SmartSheets altogether, they stopped helping and just ignored all emails asking for help. This process should have been extremely simple. We've had virtual meetings, exchanged emails for 3.5 MONTHS, and have had the issue (supposedly) 'upgraded' to a higher-up individual on 3 separate occasions -- and yet, still no resolution. Apparently, if you want any meaningful help with your account (technical or administrative) while already being an established Smartsheets customer, you have to pay MORE for any level of 'technical support'. ### 33. Centralized, Trackable Content Sharing That Beats Outdated Excel Tables **Rating:** 4.5/5.0 stars **Reviewed by:** Christie B. | Training Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** Sharing online content that can be tracked and used by multiple users across different roles. All relevant information for these roles can be stored in a singular location, each user just refers to data relevant for them. Tracking function is useful for projects and assignments opposed to outdated excel tables. Help articles are easy to find and refer to for support. **What do you dislike about Smartsheet?** Creating new workspaces can be time consuming when setting column types according to needs. Sometimes I feel like I don't utilize the full capabilities of the platform as I'm not aware of them i.e. integrating with other tools. **What problems is Smartsheet solving and how is that benefiting you?** Ability to share information live. Needed a location outside of locked team folders to share relevant information to other teams, this allows us to do that. ### 34. Smartsheet excels at timeline management but falls short as a broad marketing operations platform **Rating:** 2.5/5.0 stars **Reviewed by:** Lila G. | Programme Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Smartsheet?** Smartsheet is genuinely strong for timeline and Gantt-style project tracking. For campaigns with linear dependencies and defined milestones, the grid view is intuitive for users who think in spreadsheet terms, and the timeline visualization gives stakeholders a clear view of where projects stand. For straightforward project tracking with a team that already works in Excel-like environments, it gets the job done without much configuration overhead. **What do you dislike about Smartsheet?** Outside of timeline management, Smartsheet struggles to flex to the varied ways marketing operations teams actually work. Rollout across teams with different working styles and technical comfort levels is genuinely difficult — the interface doesn't adapt well, and adoption tends to be inconsistent as a result. Workflow automation is limited compared to dedicated work management platforms, and building more complex operational systems in Smartsheet requires significant workarounds that create technical debt over time. It works well as a single-purpose tool but doesn't scale effectively as a marketing operations backbone. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet serves a narrow but real use case for our team — primarily as a timeline and milestone tracking tool for campaign planning. Where it adds value is in giving stakeholders a familiar, spreadsheet-adjacent view of project schedules, which reduces friction for people who aren't comfortable with more complex work management interfaces.However, the benefits are limited in scope. It handles linear project tracking reasonably well but doesn't solve the broader operational challenges marketing teams face — cross-functional workflow management, dynamic resource planning, intake routing, or campaign operating model design. In practice, we've found it works best as a supplementary planning view rather than a primary operations platform.The core limitation is that Smartsheet solves for visibility into timelines but not for the operational complexity underneath them. Teams end up doing significant manual work outside the tool to compensate for what it doesn't handle, which offsets much of the efficiency gain it provides. ### 35. good and beginner friendly—But can be way better with some tiny changes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Smartsheet?** first, all of the things that make it similar to excel. then: that it's online. that multiple people can work on a sheet at the same time without any trouble. that it's not having issues with the dozens of other software that run on my company laptop (unlike some other SaaS tools). also that access management is easy and straightforwars. i use sheets, reports, dashboards, , forms, and callendars. dashboards are great in terms of how many different items you can integrate into them, that could also be said about sheets where you can attach items to the individual rows. in terms of pricing, when i got the first license i believe that it costed around 200 dollars or euros a year per user, i found it to be a bit too much, especially for a company with thousands of users, i know that most users in project management, like myself, don't use many of the features like pivot, data shuttle, mesh, and that might be an opportunity to offer a more basic package at a competitive price. i did have an issue once as i switched company E-Mail (John.doe to John.doe1) and i don't i remember that the support was quiet fast, not sure if it was helpful but i do know that they answered quickly which was appreciated. in terms of artificail intelligence , i don't know of any new AI features, mostly because i'm currently burried in work to discover the newest features but anything that will make life easier is welcome. **What do you dislike about Smartsheet?** 3 things: callendars integration in dashboards: often when i log into my dashboards, i see that i have no direct access to the callendars that i've already integrated, the title is there, the interface is kind of there, meaning the space exists, but my particular callendar isn't open, i have to browse the callendars list and open it almost every time or every day. beyond that, it'd be nice if people that have access to the dashboard automatically gain access to all dahsboard items, becuase for some senior management members it's challenging to request access to the callendar that's in the dashboard. attachments is sheets: attachments are great but i'd be better if they were more visible, at least if there was the option to make them more visible, either by changing the color of the attachment icon in the rows or another way Conditional formatting: it's frustrating that you can't apply 1 rule to the entire sheet, that could be an option that could be ticked when creating the sheet. My issue is that i work in project management, and most of what i do is try to capture requirements from different stekeholder, so my life looks like this: i create a sheet/report/dahsboard with what i think the stakeholder wants then 95% of the time they either ask for edits, or they realize that the requirements are to be interpreted in a completely different way which means i need to create a completely different sheet/report/dashboard with different structure. this means that most of the sheets/dahsboards i make, are not used, so then i think to myself, i have this sheet with 40 columns, i want this rule to be applied to all columns, i could expand the effort and create 40 identical rules for the columns but i know that there's a good change that the sheet doesn't get deployed, so i end up finding another way of doing things. **What problems is Smartsheet solving and how is that benefiting you?** online collaboration integration of documents into sheets smart dashboards with tons of input options real time updates and one single version of every file (no multiple versions) ### 36. Smartsheet Automation and Integrations That Boost Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Smartsheet?** I really like how Smartsheet workflows are automated. Users submit forms and Smartsheet is able to auto assign those forms to the correct team. It has increased our efficiency by tenfold. It is also so easy to mesh different sheets together. The onboarding process is super easy too. The UI is very easy to use. Way better than excel! We also are able to seamlessly Integrate data from other software and excel database very quickly. **What do you dislike about Smartsheet?** Some things like the cut feature doesn't seem to work well. If i cut a line it doesnt tend to make the row numbers continue. For example you cut row 97 then it just shows row 96 and 98 no new row 97. Sometimes smartsheet crashes on our users which isn't fun but its still much better than excel. It also sometimes is hard to mesh sheets without losing data due to improper meshing. **What problems is Smartsheet solving and how is that benefiting you?** It is solving our efficiency issues. It also makes it very easy to see what tasks and jobs we have assigned to employees and compare data quickly. ### 37. Streamlined Project Management, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Alonzo F. | Senior Travel Manager, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Smartsheet?** Smartsheet has really improved visibility over our travel project pipeline with its trackers and dashboards, so I'm not chasing status updates anymore. The forms have turned endless email chains into a clean, trackable workflow, and my team collaborates more easily now that everyone looks at the same live data. I love the dashboard visibility, as I can see every active itinerary, approval status, and supplier deadline in one place without having to chase updates. Building trackers and forms is super quick, and I've created ones in an afternoon that would have taken weeks in a shared spreadsheet. Since switching from Google Sheets and Excel, the automation features have saved my team hours every week. The initial setup of Smartsheet was very easy, and we've integrated it with Outlook for calendar syncing and approval notifications. **What do you dislike about Smartsheet?** The main problem for me is the lack of solid integration with our SAP setup. I'm forever bouncing between Smartsheet and SAP, copying figures back and forth just to make sure the travel budgets actually match what finance has on their end. Managing schedules alongside budget tracking, vendor costs, and labor allocation in one view is harder than it should be, and I usually end up exporting data just to make it all line up. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet provides visibility over our project pipeline, transforms emails into a trackable workflow, and enables real-time collaboration with live data. ### 38. Real-Time Updates and Fast, User-Friendly Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Marina C. | Social Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** I like how it shows real time updates and allows me to collaborate with my colleagues on a fast and user friendly level. **What do you dislike about Smartsheet?** The only thing i dis like is that sometimes, for large documents specifically, its difficult to read. I wish the user interface would be made simpler so tat these larger documents could be more user friendly and easier to interpreted. Sometimes the notifications, tool bar etc. get a little bit overwhelming. **What problems is Smartsheet solving and how is that benefiting you?** It puts everything all in one place! Before my company had multiple different areas where we would store documents. Especially physical copies which made it difficult to send to some collages who were located in other offices. Smartsheet saves us a drive and a headache! ### 39. RO smart sheet analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina A. | RO Smart sheet Business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** The upsides of using smart sheet is being able to have all data in one location for various teams to work. **What do you dislike about Smartsheet?** The downside id say with AI getting bigger and bigger I think adding more AI to the smart sheets would be beneficial. This could help users that are non tech savvy or lack smart sheet experience. Maybe better pricing so that our company can purchase more tools. Performance wise id say the allowance of rows each sheet can handle. **What problems is Smartsheet solving and how is that benefiting you?** Smart sheet has solved many problems for me and our team such as hosting the the trainings for smart sheet. The dynamic view function is a BIG one for us as it allows us to assign work and its not manipulated. ### 40. Smartsheet - Usage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Smartsheet?** Smartsheet is a great software as it feels incredibly familiar given the very basics of use is essentially an excel sheet. It was very easy to understand Smartsheet and subsequently easy to introduce and teach others. The program also comes with a huge range of features that allows you to modify as you see fit for your needs. Sign up process was easy and straight forward. At this stage, I am using Smartsheet to track all sorts of projects and use it everyday. **What do you dislike about Smartsheet?** While it is a good thing for the program to come with a big range of features, this can also be seen as a downfall for some. There are a huge number of possibilities on how you can edit or amend in an attempt to suit what you need, however, this can feel overwhelming at times. There are some features that I wish were much more straightforward (i.e click of a button) - however, sometimes it takes additional effort to create. **What problems is Smartsheet solving and how is that benefiting you?** We have a huge number of projects, each with its own set of tasks lists and unique processes. Using Smartsheet is allowing us to track every single project and know exactly where things are at, who is working on what, who had worked on what and so much more. ### 41. Intuitive and Template Rich Platform That Simplifies Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** For the most part, Smartsheet is very easy to use and intuitive. There is a slight learning curve in understanding some of the more advanced functions and how best to implement them, but overall, no formal training is required. This is particularly beneficial when working across large teams or with users who may not be highly familiar with technology. One of the standout features for me is the range of pre-set templates available. They are well structured, visually clear, and easy to customise, which makes it straightforward to get started quickly. The inclusion of visual indicators also helps improve usability and clarity across projects. I was not directly involved in the pricing process, so I cannot comment in detail on cost versus value. However, based on feedback I’ve heard, the platform represents good value for money - particularly in a commercial environment. From a user perspective, onboarding was simple and getting started was seamless. One area for improvement is the account setup and login process. It is easy to overlook the region selection (e.g. America, Australia), which can lead to duplicate accounts and unnecessary administrative effort if not identified early. This issue can also occur during login, so improving the visibility and clarity of the region selection would help minimise confusion and reduce potential inefficiencies. **What do you dislike about Smartsheet?** One of the key strengths of Smartsheet is the ability to integrate multiple sheet types and document formats within a single platform, such as tracking sheets, programs, notes, and task trackers. This allows information to be centrally managed and easily shared across teams, which greatly improves transparency and collaboration. Without this level of integration, projects would typically rely on multiple standalone files stored across servers, making them difficult to track and manage. The centralisation offered by Smartsheet is therefore a significant advantage, particularly on larger projects and within bigger teams. I also find the ability to interlink documents within sheets very useful, as it enables quick navigation and improves overall efficiency when working across related information. On the downside, some of the more advanced features can be complex to navigate and require additional time to fully understand and implement, especially compared to the simpler preset templates. There are also instances where certain advanced functionality may rely on additional configuration or higher-tier features, which can limit accessibility depending on how the platform is set up. In terms of usability, the default formatting of basic sheets can feel quite plain and could benefit from more visual customisation options. Additionally, the lack of automatic saving can be an issue. It is easy to forget to manually save changes while working, which creates a risk of losing progress. An auto-save function would be a valuable improvement. **What problems is Smartsheet solving and how is that benefiting you?** In our experience, Smartsheet provides access to multiple features and tools within a single platform that would otherwise require separate software licences for individual users. This has been particularly valuable in a team environment where access to specialised software (such as dedicated programming tools) is limited to certain users. For example, we recently needed to develop a program but did not have broad access to traditional scheduling software like MS Project. Smartsheet’s built-in Gantt chart functionality allowed us to create and manage the program efficiently, with multiple team members contributing at the same time. The interface was straightforward enough that we were able to complete the task with only basic knowledge, avoiding the need to source additional licences or navigate lengthy approval processes. Another feature I find highly beneficial is the ability to access Smartsheet from anywhere with an internet connection. This offers greater flexibility compared to server-based documents, which can have access restrictions depending on location or network permissions. In addition, updates within Smartsheet are reflected almost immediately, whereas server-based files can take time to sync, particularly when multiple users are working on them. One recommendation I would make relates to column usability. When multiple labels are added, such as assigning tasks to individuals by full name, it becomes difficult to view all entries unless the column is widened. Introducing a “wrap text” function that carries content onto a new line within the same cell would significantly improve readability, particularly when working within narrower column widths. Overall, Smartsheet has performed well for our team, and we have not experienced any noticeable lag issues to date. That said, we will continue to test its performance on larger and more complex projects. ### 42. Excellent Project Organization, But Site Reports Need More Detail **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** As i am involved in planning and managing our projects, Smartsheet is great for the overall organization of all the different aspects to our specific projects. From the carrying out of the project, to claiming and invoicing for that project, Smartsheets helps to keep everything tidy and organized. Being able to have different portfolio reports for the different aspects of our projects really helps to keep on top of everything and not get overwhelmed by the overall scope of a project. Being able to construct site reports from the app is also a handy tool for our projects, to know how they are going and to send to the clients. **What do you dislike about Smartsheet?** The main thing that i dislike about Smartsheets is the restricting amount of detail that we can get into our site reports. For example, we are only able to put four photos onto a report, and we are unable to annotate on these photos for greater detail. With greater need for detail on reports in our market, it would be ideal if we were able to annotate our photos, as well as adding more than four photos onto one report. **What problems is Smartsheet solving and how is that benefiting you?** As i am new to KauriPark, i don't truly understand the problems they were needing to solve when they signed up for Smartsheet's. Because of this cannot give you truly reliable feedback on what Smartsheet's is solving for KauriPark. ### 43. Intuitive and Effective, But AI Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kim Cember C. | Enrolments Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** I use Smartsheet for work, reporting, and tracking items. It helps me solve formulas and automations. I like that Smartsheet has automation features where emails can be sent to relevant people based on work completed. What I like most about Smartsheet is it's very intuitive. Even though I've only been using it for a year, I already know the ins and outs, especially with my line of work. I like how you can organize folders into workspaces. I would highly recommend Smartsheet because it's easy to use. **What do you dislike about Smartsheet?** I think Smartsheet could improve on their AI and how you could use formulas or things that you wanted to do. Sometimes I would have to go to another AI, which is Claude, just to help me formulate the formula that I need. When I'm using Smartsheet, it doesn't really work their AI. Function doesn't really work well for me. So I think that could be improved. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to solve formulas and automations, and I like how it sends automated emails based on task completion. ### 44. Streamlined Project Management with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** I really like how Smartsheet is smart in a way that not everyone needs a license to be able to use its functionalities. I find it quite helpful to create forms for our clients to capture any concerns they have on the project, like during UAT testing. I can set up issue trackers that clients can fill out, and it comes back to me or gets assigned to the right team members. It's great that clients can submit forms even without a license, and they can comment on some of the reports, which helps me manage and communicate effectively with the project manager on the client side. These features are pretty cool, and I like them a lot. **What do you dislike about Smartsheet?** I feel like Smartsheet is missing an AI feature. When I'm using something like a PowerPoint deck or a Word document, I can use Copilot to make enhancements or create things for me just by asking it to. Smartsheet doesn't have that feature right now. I like dashboards, but they take a lot of time to create. It would be great to have an AI assistant within Smartsheet where I could ask it to take reference from an issue tracker and create a dashboard showing how many issues have been submitted, their status, a graphical representation, and more. I currently have to do all of that manually, and it takes a lot of time. Also, I have trouble integrating Smartsheet with Outlook, which leads me to manually capture information from my Outlook emails and feed it into Smartsheet, and that takes a lot of time. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to track tasks, monitor timelines, and notify stakeholders. It helps manage project dependencies, resource allocation, and efficiency. The forms allow easy issue tracking without email overload, enhancing communication with clients and streamlining team coordination through automated notifications. ### 45. Streamlining Project Management and Team Collaboration with Smartsheet **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** Smartsheet has become a core part of how our team manages projects, timelines, and cross-functional collaboration. The UI is intuitive enough for new users to get started quickly, while still being powerful for more advanced workflows. I especially like the grid, card, and Gantt views because they make it easy to adapt the workspace depending on the type of project or audience. One of the biggest benefits has been the automation features and integrations. Automated alerts, approval requests, and status updates save our team hours of manual follow-up every week. The integrations with tools like Microsoft Teams, Google Workspace, and Power BI also help keep information centralized and accessible without constantly switching platforms. Performance has been reliable even with large project sheets and multiple collaborators working simultaneously. Reporting dashboards give leadership real-time visibility into project progress, risks, and resource allocation, which has improved decision-making and accountability across teams. From a pricing and ROI perspective, Smartsheet has delivered strong value by reducing manual processes and improving team coordination. The onboarding experience was straightforward, and there are plenty of templates and learning resources available to help teams adopt the platform quickly. One unexpected benefit has been how customizable the platform is. Beyond project management, we’ve used Smartsheet for intake forms, workflow tracking, operational reporting, and process automation. The AI-powered features and intelligent automation suggestions are also becoming increasingly useful for streamlining repetitive tasks and improving productivity. **What do you dislike about Smartsheet?** One downside to Smartsheet is that some advanced features can feel overly complex and require a learning curve, especially when building large automations or detailed formulas. While the platform is powerful, navigating permissions, dependencies, and workflow configurations can sometimes become time-consuming for newer users. The UI can also feel cluttered when managing very large sheets with a lot of columns, attachments, or automation rules. In some cases, performance slows down slightly with highly detailed project plans or dashboards that pull from multiple data sources. Another challenge is pricing. While the platform delivers good value overall, certain premium capabilities and user licensing costs can add up quickly for growing teams. Some integrations and advanced reporting features are also locked behind higher-tier plans, which may limit smaller teams trying to scale efficiently. Additionally, although the onboarding resources are solid, getting teams to fully adopt Smartsheet consistently across departments can take effort, especially for users who are more familiar with simpler spreadsheet tools like Excel or Google Sheets. **What problems is Smartsheet solving and how is that benefiting you?** Before using Smartsheet, our team struggled with keeping project updates, task ownership, and timelines organized across multiple spreadsheets and email threads. It was difficult to get real-time visibility into project status, which often caused delays, duplicate work, and missed follow-ups. Since implementing Smartsheet, we’ve been able to centralize project management and automate many of our manual processes. Features like automated reminders, approval workflows, dashboards, and shared project tracking have significantly improved collaboration and accountability across teams. The Gantt charts and reporting tools also make it easier to identify bottlenecks early and keep stakeholders aligned on priorities and deadlines. One of the biggest benefits has been the time savings. Tasks that previously required multiple emails and status meetings are now managed automatically within Smartsheet, helping our team work more efficiently and reduce administrative overhead. We’ve also improved visibility for leadership by providing real-time reporting and progress tracking in a single platform. Additionally, Smartsheet has helped standardize workflows across departments, making onboarding and project execution much more consistent. The flexibility of the platform allows us to use it for everything from project planning and resource management to operational tracking and intake processes. ### 46. Intuitive UI, Solid Performance, and Easy Smartsheet-to-Power BI Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** I like the ability to comment on rows in a grid. The UI is intuitive and i enjoy using it. I like that the integration from Smartsheet to Power BI is really easy. I find the pricing to be a bit high for features like Dynamic Views. The performance is solid. The support has been very good since anytime i have an issue i can setup a meeting invite. I do not use AI or Intelligence features. **What do you dislike about Smartsheet?** I don't like the cost of Dynamic Views; its too high. I dont like all the ways they are shoving AI in my face, without being explicit about what benefit the AI feature actually gives. I don't like that I cant let someone have view only access to a Report without giving them access to the underlying data. **What problems is Smartsheet solving and how is that benefiting you?** The main problem Smartsheet is used for in our org is task management and tracking deadlines. This is something Smartsheet is a huge benefit to our team for. ### 47. Effortless Collaboration with Versatile Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Siddhi M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** I love how user-friendly Smartsheet is; even if I'm using it for the first time, I can understand how to use it easily. I really appreciate the availability of multiple filters and how it allows me to track changes seamlessly. I enjoy the online availability, which means even if someone from the team is not available, I can see the last work they've done on Smartsheet. Also, multiple people can use it simultaneously. The variety in data tracking is another aspect I like a lot as it enhances our daily work tracking and allocation processes. **What do you dislike about Smartsheet?** I don't like the data saving time. It takes a little longer to save the data. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to track daily work and allocate tasks. It helps keep track of clients, calculate weekly productivity, and see the last work done if someone is unavailable. I like the ease of use, filters, and multiple user access to track changes without affecting others. ### 48. Seamless Forms-to-Sheets Integration with Powerful Dashboards and Smooth Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** The integration across forms and sheets is seamless. Being able to create visual, live sheets that form a key part of our functional processes has been really valuable. The dashboard feature has allowed us to consolidate all relevant information into central locations, that feature tracking, links and detail that we no longer have to sift through multiple reports for. The feedback is responsive, with the performance and aid that is offered throughout the coding process creates an easy to use issue resolution. I feel like I am getting my moneys worth for the programme, as it is central to a large variety of our functions. The helpful detail when familiarising yourself with the programme allows for a smooth onboarding process, and AI integration across multiple areas is helpful. **What do you dislike about Smartsheet?** Certain functions and automations could be more helpful. I.e Time not existing as a function, ways to work around it but would help the UX. Automation in terms of moving rows - the ability to move certain columns to a different sheet when criteria were met would be incredibly helpful. **What problems is Smartsheet solving and how is that benefiting you?** Central data collection for reporting, consolidating all of our workstreams and allowing us to have readily accessible information that is easy to locate and find, having all information in one place allows us to experiment and create new tools that have not been used before. ### 49. Good for Team Visibility, Falls Short in ERP Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Frankline L. | Quality Inspector, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Smartsheet?** I have been using Smartsheet for project tracking and operational management. Its ability to provide good workflow visibility and task coordination stands out for me. I find it easy to create trackers and dashboards, which helps tremendously with collaboration across teams. The flexible forms and reporting features enable efficient tracking of approvals and project progress. Also, Smartsheet makes it easy to see work's progress and offers a good dashboard for reporting. We switched from Google Sheets and Excel due to its accessibility, automation, forms, and good dashboards. **What do you dislike about Smartsheet?** I find Smartsheet's limited integration with ERP systems like SAP problematic. It makes it difficult to maintain a seamless connection between project execution, finance monitoring, and inventory movement. I also struggle with managing project schedules alongside finance, material, and labor. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project tracking and operational management, which enhances workflow visibility and task coordination. It excels in creating trackers and dashboards, ensuring good team collaboration, flexible forms and reporting, and helps in tracking approvals and project progress effortlessly. ### 50. Customer service is horrendous; product is not superb **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Smartsheet?** The ability to set up no-code automation workflows have allowed us to streamline processes by reducing manual work, and also send reminders, approvals, etc through **What do you dislike about Smartsheet?** - Inability to lock specific cells - Pivot app is not free. Excel pivots are free. - Per user cost has increased so much since the subscription model change. - Post-sales service is VERY poor. Last year our agreement was renewed without notification or any reach out from the sales team; we ended up paying for added apps that we didn't need for another year. This year we were also unable to remove the service we weren't using because we missed a stupid clause that requires us to inform them 30 days before the renewal date. This is a very onerous clause and is NOT standard practice. These past 2 years of renewal they have either not responded (despite us chasing), or been very slow on response --- seems like they are purposely dragging out time so that we fall under the category of "oh too bad you missed the renewal negotiation timeline". **What problems is Smartsheet solving and how is that benefiting you?** We use it for project management, and for our contractors to submit some forms. Frankly -- these can also be done on Microsoft or Google tools. Smartsheet does not have that much edge. ## Smartsheet Discussions - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 8 comments, 6 upvotes - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 4 upvotes - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote - [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+04%3A01%3A23+-0500&secure%5Bsession_id%5D=bbaacb45-7923-401c-8fc0-78ce5bd46d94&secure%5Btoken%5D=056a54a010a33da57055f206550799cb7cdb0d55b85b9081ff20fc0ef7324579&format=llm_user) ## Smartsheet Integrations - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - 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[Simpro](https://www.g2.com/products/simpro/reviews) - [Skedda](https://www.g2.com/products/skedda/reviews) - [Skyward Student Management Suite](https://www.g2.com/products/skyward-student-management-suite/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Task Manager 20|20](https://www.g2.com/products/task-manager-20-20/reviews) - [The Jupyter Notebook](https://www.g2.com/products/the-jupyter-notebook/reviews) - [TrackWise](https://www.g2.com/products/honeywell-trackwise/reviews) - [TRAX Maintenance](https://www.g2.com/products/trax-maintenance/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-trimble-connect/reviews) - [Tyler Enterprise ERP for Schools](https://www.g2.com/products/tyler-enterprise-erp-for-schools/reviews) - [Unanet AE ERP](https://www.g2.com/products/unanet-ae-erp/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Smartsheet Features **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Drag & Drop - Recurring Tasks **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Setup** - Activities - Dependencies - Notifications **Platform Basics** - Drag & Drop Scheduling - Project and Task Lists Organization - Project Templates - Budgeting and Cost Estimation - Team Member Roles - Automated Alerts and Notficiations **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Project Management** - Dependencies - Priorities - Lean Management **Management** - Audit Trail - Integration **Content Planning** - Content Organization - Task Assignment - Content Scheduling **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Resource Management** - Resource Definiton - Capacity - Scheduling **Resource Management** - Definition - Allocation - Optimization **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Public Sharing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Marketing Campaign Performance** - Performance and ROI Tracking - Activity Tracking **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Marketing Calendar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Other Features** - Integrations - Reporting ## Top Smartsheet Alternatives - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (14,978 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,005 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,451 reviews)