--- title: Smartsheet Reviews meta_title: 'Smartsheet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22502 reviews by the users' company size, role or industry to find out how Smartsheet works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 22502 scale: '5' date_modified: '2026-07-04' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # Smartsheet Reviews **Vendor:** Smartsheet **Category:** [Project Management Software](https://www.g2.com/categories/project-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 22,502 ## About Smartsheet Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work. ## Smartsheet Pros & Cons **What users like:** - Users find Smartsheet's **ease of use** and flexibility enhances collaboration across various teams and functions. (2360 reviews) - Users value the **collaborative tracking** and automation features of Smartsheet, enhancing project management efficiency and flexibility. (2212 reviews) - Users value the **comprehensive project tracking** capabilities of Smartsheet, enhancing collaboration and management efficiency. (1573 reviews) - Users find the **automation capabilities** of Smartsheet exceptional, enhancing collaboration and streamlining project management processes. (1539 reviews) - Users value the **seamless team collaboration** of Smartsheet, enhancing their productivity through effective integration and communication. (1516 reviews) - Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1360 reviews) - Task Tracking (1077 reviews) - Customization (1060 reviews) - Simple (1052 reviews) - Sharing Ease (1033 reviews) **What users dislike:** - Users find the **learning curve challenging** due to limitations in formulas and confusing features requiring time to understand. (1453 reviews) - Users note **missing features** in Smartsheet, making it challenging to track information and utilize advanced functions effectively. (1197 reviews) - Users find Smartsheet **not intuitive** , struggling with complex formulas and an overwhelming interface that hinders efficiency. (842 reviews) - Users find a **limited feature set** in Smartsheet, affecting usability and collaboration within teams. (739 reviews) - Users find the **limited customization** options of Smartsheet restrictive, needing more templates and adaptable features for varied needs. (661 reviews) - Expensive (485 reviews) - Users find **limited functionality** in Smartsheet, restricting effective utilization and engagement with the tool's capabilities. (445 reviews) - Excel Limitations (433 reviews) - Users find **Smartsheet's learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (427 reviews) - Slow Performance (414 reviews) ## Smartsheet Reviews ### 1. Streamlined Collaboration with Advanced Features **Rating:** 4.0/5.0 stars **Reviewed by:** Camel C. | Trading Assistant/Research Assistant Analyst intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Smartsheet?** I use Smartsheet to collaborate with different groups while working through projects, and I appreciate how it tracks the status of estimates and orders, along with the status of ongoing projects and uploads to our site. I love that Smartsheet is like Excel on steroids, especially for its ability to attach documents to each line and add comments for feedback or questions. This feature really helps us when we send art to another team for site uploads; I can attach high-resolution versions and avoid using emails. It's also a great reference spot for previously uploaded artwork. The setup was easy, and it simplifies our work processes compared to using Excel and emails. Smartsheet avoids us having to use different tools for the same actions. **What do you dislike about Smartsheet?** I'd like to get more people access to it, but nothing that stands out. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to collaborate on projects with different groups, track status of estimates and orders, and avoid email updates. It also lets me attach documents, provide feedback, and switch from Excel and emails, simplifying our tools. ### 2. Efficient Automation, Potential Improvement of Calendar **Rating:** 4.5/5.0 stars **Reviewed by:** Luis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Smartsheet?** I like the workflows and automations that Smartsheet offers. The automatic value changes, alerts to people, report generation, and inventory control are valuable features for me. We also replaced many Excel sheets, which has been a positive change, and the initial setup of Smartsheet was easy. **What do you dislike about Smartsheet?** The calendar should be improved. When we work on the calendar, it cannot display all the fields from the source sheet, nor can all of them be edited sometimes. The "boxes" should be able to be moved directly with the cursor, as well as change the duration by dragging (just like in any planning calendar). It should also allow that even if a multi-selection field is requested in the associated form, the row with the sum of the selected options does not appear, but rather 1 by 1. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves the problem of working with non-automatable databases and facilitates the generation of workflows. It offers automations such as automatic value changes, alerts, report generation, and stock control. ### 3. Smartsheet Powers Our Product Management Every Day **Rating:** 4.0/5.0 stars **Reviewed by:** Jonah G. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** Smartsheet is a very powerful tool! Our business has customized it to our specific needs, and it's an integral part of our product management processes. I use it almost every day! **What do you dislike about Smartsheet?** Some of the UI can be a bit challenging for newer users. This can make onboarding new team members to our process difficult. Additionally, some of the most useful tools for our business is hidden away deeper in the app than I would like. **What problems is Smartsheet solving and how is that benefiting you?** Our business needs a powerful tool that we can integrate with our own bespoke internal tools. It does a fantastic job of that! It functions very reliably. ### 4. Easy to Share with Colleagues, Great Formatting Out of the Box **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Smartsheet?** Smartsheet makes it easy to share with colleagues, and the formatting looks good right from the start. There’s no need to do extra formatting in Excel first, for example when you’re working with a table. **What do you dislike about Smartsheet?** One thing about Smartsheet that I think could be improved is how well content copies and pastes out of Smartsheet. Often, I’m copying and pasting details into Slack or other messaging platforms to quickly share information from one or two items in my sheet. The formatting doesn’t always carry over cleanly, and it often omits the “titles” and surrounding context that make those details easy to understand. **What problems is Smartsheet solving and how is that benefiting you?** Reagent tracing and tracking has been amazing. In the past, trying to manage everything in Excel was kind of a nightmare, and the limited cloud saving and sharing options were hard to use. Now I can track everything directly in a browser, share it with colleagues, and quickly look things up whenever I need to. ### 5. Smartsheet Gives a Clear Project View and Eases Resource Planning **Rating:** 4.5/5.0 stars **Reviewed by:** Mohanakannan K. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Smartsheet?** The most obvious advantage I've found in Smartsheet is the ability to get a complete view of any project I enter. Smartsheet is also helpful in resource allocation because I can now see my team’s bandwidth instantly and prevent accidentally over-allocating tasks to all team members – even myself. It’s nice to have all the stages of reviewing documents (proofing) and giving/receiving feedback all in one place rather than spread throughout every member of your team’s inbox. The custom dashboard feature allows me to monitor progress without asking each individual for updates, which is a huge stress reliever for me since I hate asking for those kinds of updates. **What do you dislike about Smartsheet?** The search and filtering functions within Smartsheet require you to use very specific language. If you can’t recall the name of a previous project you’ll probably need to scroll through until you stumble upon it. Onboarding new staff members that aren’t project managers by trade can be difficult due to Smartsheet’s complexity during their first few weeks. And while there are options to adjust notifications via email they are typically extremely generic and alert you simply to log in to Smartsheet. The Mobile App isn’t anywhere near as good as Desktop – especially for rapid checks when you don’t want to wait 30 seconds for the app to load. **What problems is Smartsheet solving and how is that benefiting you?** My biggest problem was generally the chaos of not understanding what’s happening. Typically, as soon as you hit a team size larger than about 5 people, tracking down where projects stand usually involves getting multiple pieces of information from different people using multiple different tools. Smartsheet puts almost all of these issues to bed by providing one tool where almost everything can be tracked. ### 6. Smartsheet Delivers Great UI/UX, Smooth Integrations, and Powerful AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** sachin n. | Engagement Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Smartsheet?** I like this UI/UX experience and Integration Performance ,Pricing , Support Onboarding and AI features. **What do you dislike about Smartsheet?** Key Disadvantages of Smartsheet 1. Steep Learning Curve Formulas and advanced features are non-intuitive, requiring significant training. Users often compare it unfavorably to Excel or Google Sheets for formula flexibility. 2. Pricing & Hidden Costs Pricing tiers are complex and restrictive, especially for small teams. Some features (like Dynamic View or premium connectors) require additional fees, which frustrates users who expect them to be included. 3. Limited Customization Design and layout options are constrained, making it hard to tailor dashboards or sheets to specific workflows. Collaboration features are less flexible compared to competitors like Asana or Monday.com. 4. Performance Issues Users report latency when loading pages, which slows down daily work. Workflow automations sometimes fail or require manual monitoring, undermining efficiency. 5. Access & Administration Challenges Granting access to internal vs. external users can be confusing and time-consuming. Admins cannot easily change user email addresses without creating new accounts. Lack of “log in as user” functionality makes troubleshooting permissions difficult. 6. Support Limitations Customer support sometimes provides temporary fixes rather than resolving root issues. Users often need to repeat documentation for recurring problems. Integration issues **What problems is Smartsheet solving and how is that benefiting you?** Efficiency Gains: Less time spent chasing updates or duplicating work. Transparency: Everyone knows what’s happening, reducing miscommunication. Accountability: Clear task ownership and deadlines keep projects on track. Scalability: Works for small projects but also scales to enterprise-level programs. Flexibility: Familiar spreadsheet-like interface makes adoption easier for Excel users. ### 7. Centralizes Project Management Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle J. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Smartsheet?** I use Smartsheet for tracking our projects internally, especially within our housing development team for acquisitions, leasing, and comprehensive site redevelopments. I like the dashboard and reporting tools Smartsheet offers. Considering we have lots of different funding streams for our projects, reporting becomes quite important. I appreciate that we can customize our dashboards to show exactly what our stakeholders need to see. This customization is really beneficial for us. Also, being able to send out request updates to our team simplifies everything. The Gantt charts in Smartsheet are helpful, allowing us to pinpoint when we're under-resourced or over-resourced. I'm also quite interested in starting the Smartsheet mobilizer program. **What do you dislike about Smartsheet?** I failed the test for Smartsheet University, and I'd really like the opportunity to be able to reset that but without having to pay extra. One of my colleagues was selected to set hers for free. So I was kinda hoping that might be able to be the case for me too. Wasn't easy initially. We had no idea what we were doing. We didn't have some paid support for us. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet consolidates everything as a one-stop source of truth. I like its dashboard and reporting tools, which can be customized for stakeholders' needs. It simplifies project management with update requests, and Gantt charts help manage resources. ### 8. Intuitive and Collaborative with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth S. | Quality Improvement Specialist, Individual & Family Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Smartsheet?** I like how intuitive Smartsheet is to use and the automations it provides. The automations can be sent to anyone, which helps assist others with due dates as well. Setting it up was very simple and easy. Smartsheet's combination of AI with Excel's convenience helps with tracking dates and sending out reminders through automations. I switched from Excel to Smartsheet because it allows multiple people to access and work on the same sheet at the same time, which is great for sharing purposes. **What do you dislike about Smartsheet?** The filters are the only issues that I see. They are a bit confusing and not as easy to use as Excel. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for tracking dates and automations that assist with due dates. It combines the convenience of AI with Excel's functionality. It allows several people to access and work on the same sheet simultaneously, enhancing collaboration. ### 9. Fast and Versatile: Easy Team Sharing, Multiple Creation Options, Helpful Seminars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Smartsheet?** It is easy to share documents within the team. I also like how there are different options to create things. For example, you can create a sheet, report, or form. The software is very fast and seems to constantly be up to date. Smartsheet hosts seminars that you can attend that will further you in networking and learn more ins-and-outs than you normally would have time to explore. **What do you dislike about Smartsheet?** The only downside that I can see from Smartsheet is that it is extremely difficult to copy and paste from one sheet to another. That honestly might be user error though. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps our team stay informed and keeps us up to date on upcoming deadlines. It also makes it easy to keep all our information in one centralized place. ### 10. Centralized Project Docs with Real-Time Dashboards and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Mj D. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Smartsheet?** I value the ability to centralise all project documentation in one place, from project plans to financial tracking, while also creating dynamic dashboards and reports that provide clear, real-time insights. **What do you dislike about Smartsheet?** The biggest challenge is organisational adoption—there are concerns around security within my company, which has made it difficult to gain wider buy-in, even though I’m not fully convinced these concerns reflect the platform’s actual capabilities. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the challenge of managing multiple project components in a fragmented way by bringing everything into a single, organised platform. This benefits me by improving visibility across plans, finances, and progress, making it easier to track performance, manage risks, and communicate updates clearly through dashboards and reports. ### 11. Game-Changer for Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchi V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Smartsheet?** I find Smartsheet to be a game-changer for our project management. I love the clean and easy-to-navigate interface. The automation features are a huge plus as they save time on repetitive tasks, and I don't have to send reminders manually anymore. Collaboration is seamless, allowing my team to update sheets in real-time and track progress without confusion. The reporting dashboards give us clear visibility into project timelines and resource allocation, which is crucial for us. Even though the learning curve was initially a bit steep, once we got used to it, our productivity improved significantly. I also like how the reminders and real-time updates help us stay on track with deadlines and ensure everyone works with the latest information, improving transparency and saving time. Setting up Smartsheet was much easier than expected, with no complex tasks involved. Overall, it offers strong value for teams looking to streamline workflows and improve accountability. **What do you dislike about Smartsheet?** At times, reminders are missed or not received by everyone consistently. Additionally, if someone comments on sheets, they are not always visible in real-time, so I often have to manually open the sheet to check for updates or comments. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet streamlines project management with automation, saving time on repetitive tasks. It enhances collaboration with real-time updates and comments, improves transparency, and ensures everyone stays on track with automated reminders, improving accountability and visibility into timelines and resources. ### 12. Seamless Coordination, User-Friendly, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Ivy L. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I primarily use Smartsheet as a database management tool to track records of the team's activities like schedules, leaves, and more. It's user-friendly and not overly complex or technical, but it's still powerful enough for serious work management. I love how updates appear instantly and appreciate the automation that saves time on routine work. I also use Smartsheet for alerts and reminders via email and as a collaboration tool, integrating well with Google Drive and MS Teams. I highly recommend using Smartsheet for professional or personal use. **What do you dislike about Smartsheet?** Maybe there is a way that Smartsheet can focus on where the tool starts to feel less smooth once work becomes more complex or large-scale, too many status fields or tracking layers, limited advanced data manipulation features. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for seamless coordination, visibility, and control of work for large teams with multiple tasks. It's user-friendly, saving time on routine work with automation. ### 13. Excel-Like Simplicity That Keeps Teams Organized and Accountable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** It looks and feels similar to Excel so it was easy to start using right away. it keeps tasks, deadlines, documents, and projects in one place. Reduces the need to do lots of searching through multiple spreadsheets. Multiple team members can update information simultaneously and changes are immediately visible. Upside is that it keeps teams accountable, requires less technical expertise, improves organization, and provides visibility for everyone. **What do you dislike about Smartsheet?** Although it looks like Excel, it doesn't offer all of Excel's advanced formulas, data analysis, and pivot table capabilities. Licensing costs can add up, especially when many employees need editing access. Managing permissions across multiple sheets can be confusing. **What problems is Smartsheet solving and how is that benefiting you?** Creates a centralized location where everyone can view progress, deadlines, and outstanding issues in real time. Assigns ownership, tracks due dates, and provides automatic reminders to improve accountability. ### 14. Enhanced Collaboration, But Needs Sheet Template Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Shohan K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I like Smartsheet's automation features, which make it easy to consolidate multiple sheets into reports and generate dashboards. The ease of gathering updates and assigning tasks to the team, along with automated reminders and notifications, helps me stay on top of things. I appreciate the ability to provide a link to a dashboard with the most up-to-date data to stakeholders. This dashboard updates automatically as changes are made to the sheets. I find it easy to lock parts of the sheet and only allow the wider team to update the necessary fields. I can also send reminders to gather data easily from third parties. Additionally, the positive aspect is that dashboards are easy to share, and updates happen seamlessly when the background sheets are updated. **What do you dislike about Smartsheet?** Updating multiple sheets with the same template is a hassle since it requires manual changes one by one instead of automating the process. The primary column being locked as the first column and only allowing text is frustrating, especially when it doesn't fit with the sheets I want to create. Formatting cells is tricky as linked reports and dashboards are affected by changes. I can't paste values easily from Excel or other platforms, which changes the cell format unintentionally. Dates can be buggy when copy-pasting in the table layout, as they default to US format, even though it works fine in the grid layout. The initial setup felt restrictive compared to Excel's flexibility. Creating graphs is more cumbersome than in Excel; it requires setting up a sheet and a dashboard separately, and even then, graph options are limited. Formatting for graphs is also quite restrictive, especially for waterfall charts and combo graphs. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet enhances collaborative work effectiveness, keeps me on top of tasks, and provides a live dashboard for stakeholders. Its automation features streamline updates and task assignments, while the dashboard simplifies data sharing with stakeholders. ### 15. Boosts Team Collaboration with Room for Data Performance Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Prabhanshu G. | Process Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I find Smartsheet easy to use since it's just a matter of signing in and getting started. I really like the strong visibility it offers for projects and assignments. The workflow automation is a highlight, saving us time on repetitive tasks. I also appreciate the customization options Smartsheet provides, enabling me to tailor it to match different processes like project tracking, SLA monitoring, and audits. The scalability is another major plus, as it supports managing a wide range of tasks from small to large, which is crucial for complex projects. **What do you dislike about Smartsheet?** First thing is performance with large data, formula limitations, limited offline access (Smartsheet is primarily cloud based). There's some room for improvement in performance and advanced analytics. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps with project or assignment visibility, organized task management, tracking details, updating work, strong visibility, workflow automation, and is customizable for different processes like project tracking and audits, with scalability for managing complex projects. ### 16. Efficient Form Submission, Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** RAMSES D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I like that Smartsheet is organized and helps me have a better, more visual understanding of my pending tasks and track escalations. It's faster when I submit forms and easier than just using regular email. The visual aspect of seeing the status, like with color coding, makes it easier and quicker to identify what's pending and what's being worked on. Additionally, setting up Smartsheet was pretty easy, to be honest. **What do you dislike about Smartsheet?** For example, when there's a box that I can click on, in progress or completed, sometimes when I click on that box, and I click on save, sometimes it's not been saved. And I need to do it, like, multiple times, and keep refreshing until I confirm that has been updated. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet because it's faster and easier than regular emails for submitting forms and tracking them. It gives me a better, more visual understanding of pending items and escalations, saving me time and improving organization. ### 17. Improved Data Consistency with Some Limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Giff H. | Technical Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** Most things are easy and make sense. We use formulas extensively and they are very similar to how they are structured in Excel, which makes the learning curve much easier. We also use sheet automations extensively for notifications and sheet operations (copying rows to other sheets, changing cell values, etc.). Control Center is a key tool for us - we use API calls and automated tasks to create project workspaces and blueprints 5-10 times per week. We also use Data Shuttle to keep key dropdown lists updated. The key benefits are that our data are now much more consistent, which allows us to build much better management reports. Standard processes in Smartsheet also reinforce the standard workflows within the various teams. **What do you dislike about Smartsheet?** There are some functions that we just can't perform in Smartsheet. The program reports are great for looking at the same data set across all projects, but we can't easily look at different data sets within a project. They also can't include relevant data from a common data set except if we add (another) helper column to the underlying report to use as a filter. For example, I have to add a client status column to filter out inactive clients in the P&L reports. Our leaders have to sift through irrelevant data in order to get an accurate picture of what our current client base looks like. In our environment, a project represents a client and we can't easily build a QBR dashboard and have that roll up across the company. We have to create far too many helper columns to accomplish our goals. In some cases, 60% of the columns in a blueprint are helper columns. There is no native way to build an automation that hands off a task from one team to another because each functional area has its own blueprint. We have used RPA and API assets to work around those shortcomings, but they increase the overall maintenance cost and complexity for the product. We have to store the same data in every sheet rather than storing it once and referencing it elsewhere, which means it doesn't scale well. In sheets where we have large numbers of cross sheet references, performance suffers as a result. Smartsheet isn't strongly typed enough to allow us to tightly specify some data types. For example, I can't specify that a column is an integer or a number and I can't enforce values when they enter the data on the sheet rather than using a form. I also can't prevent people from using the sheet instead of the report. The client success and support teams have spotty records for our requests. We usually have to prompt our CSM multiple times to get action on a specific request. Some of our tickets have taken months(!) to resolve. There are some support people who are on the ball, but they are the exception, unfortunately. Because of all those items, our actual ROI isn't nearly as good as we expected. **What problems is Smartsheet solving and how is that benefiting you?** The main problems Smartsheet is solving are: 1. reporting, 2. data consistency and governance and 3. process standardization. We migrated from Monday where every user could make whatever changes they wanted. Migrating to Smartsheet allowed us to provide significantly more governance and standardization to our processes. We rolled out standard processes for each team that our experienced leaders had refined and our service providers couldn't modify. It has allowed our people to focus more on supporting our clients rather than tweaking the software they were using. SCC has allowed us to roll out some changes to the entire base in short order and in a controlled manner. Forms allow us to put some governance around incoming data. The data in Smartsheet are significantly more consistent than they were in Monday. Smartsheet provides single-click reporting for those areas where we can use it; something we didn't have in Monday. ### 18. Smartsheet Shines for Project Tracking with Automations & Gantt Views **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** The automation builder has been the single biggest time saver for me. I set up workflows where when a row status changes to "Pending Approval" it fires off a notification to the right manager with an update request form — that alone cut maybe 3-4 hours a week of me chasing people down over email or Slack. The drag and drop on Gantt charts is really intuitive too, I can resequence tasks in a planning meeting on the fly without it feeling clunky. Integration-wise it plays pretty nicely with Microsoft Teams and Outlook which matters because that's what our org runs on. The calendar sync is handy so deadlines show up on people's Outlook calendars without them having to check Smartsheet directly. We also connected it to a Power Automate flow for some of our intake processes and that was relatively painless to set up. One unexpected benefit — the proofing feature. We started using it for creative review on marketing collateral and it actually replaced a separate proofing tool we were paying for. Didn't even know Smartsheet had that until a coworker showed me. The AI piece is still pretty new but the formula generation is helpful when I blank on syntax. I'll type what I want in plain English and it usually gets me 80% of the way there which beats Googling Smartsheet community forums every time. **What do you dislike about Smartsheet?** My biggest complaint is that it positions itself as spreadsheet-like, but it’s missing a lot of the formula depth I’d expect coming from Excel. There’s no XLOOKUP, no INDEX/MATCH, no SUMPRODUCT, no TEXTJOIN, and no UNIQUE. Any time I need to do more analytical work, I end up exporting to Excel anyway to build a pivot table or use Power Query. The COLLECT and JOIN functions are decent as workarounds, but they get messy quickly on larger sheets. If they could bring over even half of the standard Excel formula library, it would cut down a lot on the constant round-tripping of data in and out. Performance also gets rough once a sheet crosses roughly 5,000+ rows, especially with cross-sheet formulas. I’ve had sheets take 10–15 seconds to load, and sometimes formulas just sit on “loading” for a while. It’s not a dealbreaker, but it’s definitely noticeable. Pricing feels steep once you need anything beyond the basics. Dashboards are locked behind the Business tier, Dynamic View is an add-on, Data Shuttle is an add-on, and the pivot app is an add-on. It adds up fast, and the per-user cost already isn’t cheap. ROI is still positive for us, but I really wish the packaging felt less nickel-and-dime. Support has been hit or miss, honestly. Basic tier support is slow—I’ve waited 2–3 days for email responses on issues that were blocking my work. Most of the time, the community forums are actually more helpful. Onboarding was fine, though: the learning center videos are decent, and my team picked it up within a couple of weeks without formal training. The AI features are promising, but they still feel early. The sheet summary generation is fine for a quick overview, but I wouldn’t trust it for anything I’m sending to leadership without double-checking. Formula suggestions also sometimes hallucinate functions that don’t exist in Smartsheet, which is pretty ironic given that’s already my biggest complaint. **What problems is Smartsheet solving and how is that benefiting you?** Before Smartsheet, we managed project trackers in shared Excel files on a network drive. That meant constant version-control headaches, people accidentally saving over each other, no audit trail, and basically zero visibility for leadership unless someone manually pulled together a status report every Friday. Now we have a single source of truth, with automated dashboards leadership can check whenever they want, and status reports that practically build themselves through rollup sheets. The biggest workflow improvement, honestly, has been accountability and transparency. When every task has a clear owner, a due date, and automated reminders, things get done on time far more often. Our on-time delivery rate for internal projects went from roughly 60% to closer to 85% in the first six months, which has made my job a lot easier. ### 19. Great Collaboration Features, But Pricey and Limited Support **Rating:** 2.5/5.0 stars **Reviewed by:** Oleg F. | DCS Technical Lead **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I like Smartsheet's quite flexible configuration, which is quick and usually suitable for my needs, including forms and dynamic views. It allows me to request the information that I need or show different stakeholders only what they need to see. I also appreciate the more collaboration features that Smartsheet provides, especially compared to Microsoft Excel and Project. **What do you dislike about Smartsheet?** License pricing is complex: many additional functions require additional license. License price increase making the business to consider alternative products, so as a user, while I am keen to expand utilization of Smartsheet, I am concerned that soon I may need to migrate my sheets somewhere else, which would be a big issue. Support is not so great for the price: I've got a ticket open for 1.5 months and still not resolved. The tool is good, but due to the license price and previous unpredictable change of terms when paid license became mandatory for editors, I would suggest to consider alternatives. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for collaboration with teams, including sharing files and getting real-time updates. ### 20. Intuitive and Powerful But Facing Frustrating Changes **Rating:** 1.0/5.0 stars **Reviewed by:** Lou B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I like the simplicity of Smartsheet; it feels like an Excel spreadsheet, which makes things easy to understand and manipulate. The automation features are really helpful for our work, especially with changing project timelines where we need to stay in sync using dependencies and predecessors. The reporting features help break down complex projects into bite-sized pieces so team members aren't overwhelmed. Additionally, I appreciate the capability to view complex data through filters and build out dashboards, which adds value to my work with Smartsheet. **What do you dislike about Smartsheet?** I used to be a huge proponent of Smartsheet and have recommended it to a lot of our clients, but with the recent changes, it's become extremely frustrating, especially with the new format of member seats. There's been a lot of confusion on the service side. Also, it seems like there are a lot of glitches in Smartsheet that weren't there before. I think there's a lack of clarity about what's going on with the backend, and we seem to get different responses from different people about what's possible right now and what is not. Our fee to use Smartsheet has increased pretty rapidly because of the new shift with the paid member seats and features. I actually feel pretty frustrated with Smartsheet right now, and we're looking into alternatives. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for staying organized, communicating team deadlines, and coordinating with external partners. Its automations and reporting features help manage complex projects, and it feels intuitive like Excel for handling data. ### 21. Centralized, Auto-Updating Data with a Very Useful Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Vera L. | Sr. Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Smartsheet?** The ability for the data to be located in one place and be automatically updated when a change is made. The dashboard ability is very useful. **What do you dislike about Smartsheet?** I don't dislike anything yet as I am learning to use this tool. This means my discomfort is not always knowing how to do what I want to do. I do think the security model needs some work. Users should be able to customize their views. **What problems is Smartsheet solving and how is that benefiting you?** It has enabled my team to be more effective as they only have to update their portion of the data. We are discovering new ways to use this tool every day. ### 22. Smartsheet Keeps Projects Organized with Flexible Sheets and Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** Smartsheet serves as a foundational tool for our project coordination, providing a structured framework for tracking progress and ensuring team accountability. Its primary strength lies in its "cellular" flexibility, allowing for a seamless transition from simple task lists to complex, interconnected project ecosystems. The most significant value driver is the ability to link different tables, creating a "Single Source of Truth". Regading the Data Consistency, when a date is updated in a granular project sheet, it automatically reflects in high-level leadership dashboards, eliminating manual entry errors. It has also improved our Automated Reporting. Instead of manual weekly updates, we use automated reports that aggregate tasks from multiple sheets based on criteria like "Status" or "Assigned To". The interface allows users to toggle between Grid, Gantt, and Card (Kanban) views without changing the underlying data. Reliable Speed: Performance remains robust with large datasets and complex formulas, maintaining minimal loading times. Familiarity: The layout is intuitive for those comfortable with traditional spreadsheets, which aids in team adoption. Operational EvaluationIntegrations: Smartsheet connects effectively with our communication stack (e.g., Slack or Teams) to push task notifications directly to users. Support & Onboarding were challenging but after the initial introduciton shock, the situation improved. While the initial learning curve is shallow, mastering advanced features like "WorkApps" requires more intentional onboarding to unlock full value. Pricing & ROIMoney’s Worth: The platform provides high value by consolidating project tracking, document storage, and reporting into a single license. Lastly, with regards to AI & Intelligence, we are not currently leveraging Smartsheet's AI capabilities, but they represent a strategic opportunity for future growth: Predictive Analysis: Using AI to identify potential project bottlenecks based on historical data. Utilizing AI to build complex cross-sheet formulas, lowering the technical barrier for new users. All in all, the Administrative Savings are significant. ROI is realized through the hours saved in coordination and the increased visibility that prevents costly project delays. **What do you dislike about Smartsheet?** One drawback I’ve experienced is that occasionally there are bugs where newly added text disappears, which can be frustrating during active work. Overall, despite this occasional issue, it remains a reliable solution that enhances organization and helps keep projects on track. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves the critical problem of fragmented information by allowing us to link different tables together, which ensures that all project data remains synchronized across the organization. By creating this single source of truth, the platform eliminates the need for manual status updates and the human error often associated with compiling reports from multiple sources. I mostly use it to align timelines and estimate overall project health and performance, along with tracking colleagues’ availability. This level of visibility directly benefits the team by increasing accountability and saving hours of administrative coordination each week through automated notifications and data flows. Furthermore, the flexibility to switch between different views like Gantt charts or Kanban boards allows us to adapt to various project needs while maintaining a clear, structured way to track progress. Ultimately, Smartsheet provides a reliable solution that enhances organization, scales with our growing project complexity, and offers future opportunities for optimization through AI-driven predictive analysis ### 23. Clean, Intuitive, and Fast—Smartsheet Keeps Us Productive **Rating:** 4.5/5.0 stars **Reviewed by:** kathy L. | Property manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how easy it is to use, especially compared to more complex project management tools. The interface is clean and intuitive, so it doesn’t take long to understand how to build sheets, set up workflows, or start tracking tasks. Another strong point is how quickly it responds. Whether I’m updating rows, switching between sheets, or collaborating with others in real time, everything feels smooth and fast. That responsiveness makes it much easier to stay productive without delays or frustration. **What do you dislike about Smartsheet?** What I dislike about Smartsheet is that, while it’s very user-friendly at a basic level, some of the more advanced features can feel complicated or unintuitive. Things like building complex automations, formulas, or reports often take time to learn, and the learning curve can be steeper than expected for new users. **What problems is Smartsheet solving and how is that benefiting you?** One of the biggest problems it addresses is scattered communication and disconnected tools. Instead of using emails, spreadsheets, and separate apps to manage work, Smartsheet centralizes tasks, deadlines, files, and updates in one place. This makes it much easier to stay organized and reduces the risk of missing important information. ### 24. Good for Visibility, Needs More Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Cintia Leila P. | Analista de Logística Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Smartsheet?** I like the visibility that Smartsheet provides, allowing me to know who is executing each task. The initial setup process was also quite functional. **What do you dislike about Smartsheet?** I miss it being a bit more functional. Give more visibility of when multiple tasks are executed on the same line and have a place to record this in a way that allows generating KPIs later. We place the tasks per line, but often there are 5 tasks in one line, so we put them all in a single one. It records the demand by demand, and not by the quantity executed. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to organize who is executing each task, it gives me visibility on that. I miss it being more functional, especially for managing multiple tasks in the same line and recording that to generate KPIs. ### 25. Clear Interface and Versatile Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Smartsheet?** I really like Smartsheet's nice clear interface, which makes it easy to track quotes through to orders and filter tracking numbers. The interface is really clear, which is great because it allows the staff to see just what they need without getting involved in the background operations. There are a lot of clever things happening in the background that streamline our work process. Setting up Smartsheet was straightforward too, thanks to good clear instructions and guidelines on how to use it. I think it does a good job for what it’s intended to do. **What do you dislike about Smartsheet?** It's not an ERP system. But can do a lot of those things. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for tracking quotes to orders and tracking numbers. It offers a clear interface for identifying details and creating dashboards, and it handles background work so staff see only relevant information. ### 26. Automation is a Highlight, But Workflow Glitches Need Fixing **Rating:** 3.5/5.0 stars **Reviewed by:** Eric L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** I like the automation in Smartsheet. So if somebody requests something, I don't have to check manually right away. I can just get an email notification, check, and toggle the status, which I see as automation too. It notifies the request right away, and I like that. **What do you dislike about Smartsheet?** Sometimes, I have two Smartsheets linked, and if I approve something, it doesn't always go through to the next Smartsheet. I'll approve it, wait five seconds, and it says, changes have been made, do you wanna refresh? I press refresh, and it's back to the original status. The same issue occurs with denials; it just goes back to the original status. I don't know why that happens. Now I'm putting in notes for the denial reason instead of it moving to the denial sheet. But that needs to be fixed. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to receive requests, review them, and notify users automatically. The automation means I don't have to check manually, saving time with email notifications and status updates. ### 27. User-Friendly for Excel Lovers, Centralized Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Janine A. | Adjunct Lecturer, School of Business, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** Smartsheet serves as a centralized hub for data management, project management, and department operations. It operationalized my department by allowing the team to have one platform to communicate about project plans, updates, and workflow. I love the automation features, the forms, and being able to attach documents/URLS/links to the sheets. I also love the toggle between the calendar and grid views! The grid feature is similar to Excel, which made the transition smoother and more intuitive for the team. The initial setup was very easy, thanks to our helpful Smartsheet pro. **What do you dislike about Smartsheet?** We have to pay per membership for our team to have full access to use the platform. I wish it was more cost effective. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to centralize our documents, serving as the hub for data and operations info. It allows us to streamline communication on one platform and manage projects and meetings efficiently with visual dashboards and workflow features. ### 28. Highly Effective for Project Management with Dynamic Features **Rating:** 4.0/5.0 stars **Reviewed by:** Hashem S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** I like how we are able to track different projects and have insights on deliverables, including visualizations and using AI features. It's more dynamic than Excel spreadsheets. I do like the fact that we can connect multiple work streams and the ability to visualize is helpful. **What do you dislike about Smartsheet?** I think that having tabs or the ability to connect work streams more easily would be nice. It might be just that I don't know that feature yet. I also wish it would connect to Copilot. If I had to learn Smartsheet from scratch without someone on the team who was proficient, I believe that it would have been a long learning curve. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to manage projects and track deliverables from contractors. It organizes competing interests, tracks dates, allows senior leadership to monitor deliverables, and connects work streams. The insights, visualizations, and AI features make it dynamic and more effective than Excel. ### 29. Efficient Tracker with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Shqip O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** I use Smartsheet primarily as trackers for financial data, projects, and Gantt charts. It lets me stay on top of finances really well and is the easiest way to create timing plans. I appreciate the ease of use and functionality, especially the ability to view timing plans in different views and create dependencies. When one step of the timing plan changes, I can amend it in the spreadsheet, and all consequent steps automatically update, saving me time. The initial setup was very easy with single sign-on. **What do you dislike about Smartsheet?** I often find sharing Smartsheet with clients quite difficult, often they're unable to access the sheets I create. I print PNGs but to get it to fit on one page the sheet is too small. Perhaps it's my lack of knowledge on how to scale it so I get a hi-res export. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me stay on top of finances, create timing plans easily, and update dependencies quickly when plans shift, saving time. ### 30. Highly Customizable, Interconnected Workflows with Powerful Automations **Rating:** 4.0/5.0 stars **Reviewed by:** Karli B. | Creative Content Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Smartsheet?** I like how a lot of it can be personlized and all interconnected. Especially with automations you can add into the sheet and writing formulas to make it do exactly what you need it to. **What do you dislike about Smartsheet?** Sometimes the automations can be hard to understand, I didn't have any onbaording so I have to rely on youtube/ the internet to help me. Also smartsheet is limited in some ways especially with form building. I wish I had more freedom there **What problems is Smartsheet solving and how is that benefiting you?** aving my sheets interact with eachother is something I don't think excel and google sheets really do well at/promote as much as smartsheet ### 31. Easy-to-Use, Reliable Smartsheet for Building Data Pipelines **Rating:** 4.0/5.0 stars **Reviewed by:** Gilberto C. | Product Support Technician, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Smartsheet?** Smartsheet is basically like an advanced Excel where you can store data and build a pipeline. I like that it’s very easy to use and understand, so anybody with some Excel knowledge could quickly set up their database or pipeline in Smartsheet. It’s also convenient that I can create a few different sheets, each set up in its own way depending on what I need. I’ve never seen it go down, and it’s been pretty fast in terms of performance and saving sheets. **What do you dislike about Smartsheet?** I dislike that if I forget to save after making a change within my sheet, it won’t save at all. I’d prefer it to save automatically and keep up with the last few changes (unless I missed that function). Also, the limit on the amount of data you can have per sheet was too low for our company. I was just an admin assistant, so I had no control over what plan we had, but instead of upgrading to a better plan, we would split one sheet into two once we reached the data limit for a single sheet. I also don’t recall AI being integrated to help with anything, but I didn’t mind since there are already so many AI options to choose from. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheets helped keep up with a bunch of Property lists that we would receive, so each sheet was a region of the Uni ### 32. Smartsheet Makes Automations and Project Status Tracking Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Roman B. | Supply Chain Systems Specialist - Europe, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Smartsheet?** I love smartsheet. Automations are easy to make. Users ramp up fast. Customers love using it to check on the project statuses. Email notifications setup is easy. Integrates well with powerquery and power bi. Never bugs. **What do you dislike about Smartsheet?** Losing the option to undo (ctrl z) once you saved a sheet. With the autosave, it sometimes lead to pricy mistakes. Also, formulas system could be improved. Sometimes, it is kinda hard to understand the issues with a formula. **What problems is Smartsheet solving and how is that benefiting you?** sharing project plans safely across organizations easy handling of permissions for access of the files building dashboards and easy management for operations ### 33. Simple, Organized Spreadsheet Alternative to Excel **Rating:** 4.0/5.0 stars **Reviewed by:** Marie R. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Smartsheet?** I like how simple it is, much simpler than Excel. It’s easy to add or delete lines and create indentations for lists under a single heading. It also helps me stay organized, especially since I manage numerous spreadsheets for each facility I recruit for. **What do you dislike about Smartsheet?** After using Excel for so many years, it’s been difficult to learn, but there isn’t anything about it that I dislike. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet keeps me organized by keeping all the information I need in one place. I use it every day as a task list, and I also rely on it to communicate data to my agencies. ### 34. Flexible and Transparent Budget Management **Rating:** 5.0/5.0 stars **Reviewed by:** Christina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Smartsheet?** I love how flexible and easy Smartsheet is to tailor our workflows. We use it as a source of trust as it allows us to customize columns, add formulas, and build trackers that everyone has access to. It's made invoicing and budget tracking more organized and transparent for us. Having everything in one place is helpful so we can see where the budget stands, track spend in real time, and catch anything that might need attention. The initial setup for our team was also very easy. **What do you dislike about Smartsheet?** User experience for new users. There can be a learning curve when it comes to setting up formulas, workflows or navigation. Sometimes it could be a bit manual as well so setting up automations. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet makes invoicing and budget tracking more organized and transparent for us, with everything in one place to see where our budget stands and track spend in real time. ### 35. Great Project Management Software for Tracking Priorities and Aligning Resources **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Smartsheet?** The ability to bring the whole team on board, set up alerts, and help everyone understand and track priorities across multiple projects has been great. We can keep our Gantts, action log, and decision trackers all in one place. Because it’s cloud-based, everyone always has the latest up-to-date version, which really speeds up collaboration. Overall, it feels like good value for money compared with similar platforms. **What do you dislike about Smartsheet?** When I copy and paste sections of a Gantt chart, the predecessors don’t update in an intuitive way, which is frustrating. I also found the Resource Management area difficult to work with and not very intuitive. On top of that, it unfortunately wasn’t included in the initial package and came as an added cost. **What problems is Smartsheet solving and how is that benefiting you?** Tracking projects and using resources effectively, ensuring a balanced distribution of work across personnel and moving resources around when needed to meet project milestones. ### 36. No Native RTL Support Makes Smartsheet Inefficient for Hebrew/Arabic Teams **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** Smartsheet is an incredible, comprehensive software and undoubtedly one of the best tools available for managing complex projects and enterprise system architecture. Its automation, scalability, and data-tracking capabilities are unmatched. **What do you dislike about Smartsheet?** The complete lack of native Right-to-Left (RTL) support creates a severe barrier for teams operating in languages like Hebrew or Arabic. When your native language is not comprehensively supported, utilizing the platform becomes highly inefficient. Due to this limitation, we are unable to fully leverage many of the advanced features included in our signed contract. Key capabilities that we pay for—such as Document Generation (Document Control) and PDF Exporting—frequently break, misalign, or become unusable because the text rendering does not accommodate RTL formatting. **What problems is Smartsheet solving and how is that benefiting you?** Eliminating Data Silos & Unifying Information Automating Workflows & Tracking (Workflow Automation) Real-Time Executive Visibility (Dashboards & Reporting) Scalability & PMO Governance ### 37. Effortless Team Management with Clear Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mothiba D. | Flexi@ Plasticland , Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Smartsheet?** I love that Smartsheet is the easiest way to use, as it is not complicated. The initial setup was very easy for everyone to work with. I appreciate how it provides good insight about the current assistance and job done daily. It really helps solve conflicts and misunderstandings in the workspace. I find the ability to rate services and track work done extremely useful, which benefits our team by identifying unsatisfied services or giving credits to teams that worked efficiently. **What do you dislike about Smartsheet?** Everything is perfect and what could be improved is to use our voice in the comment section for those that are unable to write. I'm also suggesting a Smartsheet review on the last comments which enabled everyone to suggest compliment or complain. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet gives good insight into daily job performance, solves workspace conflicts and misunderstandings, and allows team to track work, address unsatisfied services, and reward efficient teams. ### 38. Great for Project Management, But Long In-Sheet Remarks Are Clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Shilpa K. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Smartsheet?** Smartsheet makes it very easy for me to manage projects. As a PM, I need to assign resources, track progress, and manage timelines, and it supports all of that well. The comments section also makes it simple for every stakeholder to communicate and stay aligned. **What do you dislike about Smartsheet?** When we need to add remarks directly in the sheet (not in the comments), it’s really difficult to insert the text, especially when it’s long. It also take a lot of time to load and sometimes it doesn't save the changes instantly. **What problems is Smartsheet solving and how is that benefiting you?** Resource allocation, timeline management, stakeholder communication and alignment, tracking the work hours etc ### 39. Effortless Scheduling with Room for AI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul L. | Hardware Operations Program Manager, Sustaining and Supplier Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Smartsheet?** I like Smartsheet for its ease of use, especially how I can easily create and view schedules. The ability to use predecessors and successors makes it very easy to manage schedules. I also find it very easy to edit anything and see the overall impact on the schedule. Everything, from the Gantt chart to the pre-final dates, is straightforward. It was also very easy to sign up and start using Smartsheet right away. Compared to using Google Sheets and Excel, Smartsheet feels like a step forward. **What do you dislike about Smartsheet?** The implementation of AI in Smartsheet could be improved. For instance, it should recognize changes in data, like when connected to my drive, and automatically update dates while asking for permission before making final changes. Also, the process of adding secondary tasks using indentations under a primary task could be more user-friendly. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me create and maintain schedules effectively with gap charts, making project management easier. ### 40. Powerful Live Project Tracking, but UI Feels Flat and Can Be Hard to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Smartsheet?** I like that it updates live and provides a grid/excel type of view for ongoing projects. I like the automations and that you can tag different teammates per line item, and share attachments, comments, reminders as well as filters to see through the different stages, notes and media for each job start. SS is good to refresh every so often allowing the most up to date information. The integrations of SS to our messaging Slack and email Outlooks is also helpful to get reinforcing reminders. **What do you dislike about Smartsheet?** I think that it visually feels flat and doesn't have as much interactions and color options to change live updates. It can sometimes be hard to see all the information you need because of all the scrolling and dropdown menus can be tricky. Sometimes moving line items will shift things around incorrectly too. Our team can sometimes miss notifications to certain updates to line items. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is solving our project management and tracking. Seeing projects by time and information is helpful for myself and the team to gather all updates and assisgnments. It benefits me by having different functions and tools that allow me to manage phases of our projects ### 41. Helped streamline our hiring workflow across teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how flexible it is without feeling overly complicated. It’s straightforward to set up and easy to adjust based on what you need. Whether that’s tracking projects, managing workflows, or simply keeping things organized. Having everything in one place has made a noticeable difference for us, and the real-time updates reduce a lot of the back-and-forth. On our team, we use it to manage the hiring process across departments, from the moment a lead comes in all the way through onboarding. We can track where candidates are in the process, keep notes centralized, and rely on automated alerts so the next team knows when it’s their turn. We also use forms to capture incoming leads and feed them directly into the workflow, which helps keep everything consistent. It still has that familiar spreadsheet feel, but with more built-in features like automation and collaboration, which makes it much more efficient. Overall, it makes it easier to stay organized and keep everyone on the same page throughout the process. **What do you dislike about Smartsheet?** If I had to call out a downside of Smartsheet, it’s that some of the more advanced features take time to learn. Getting started is straightforward, but automations, formulas, and more complex workflows can feel a bit clunky until you’ve had enough time to get comfortable with them. It can also become overwhelming when you’re managing a large number of sheets, especially if everything isn’t set up in a consistent way. One issue we’ve run into is permissions: admins can lock columns, but there isn’t always a good option for giving certain people limited access when they still need to make updates. I also wish there were more built-in guidance or training within the platform, so users can learn the advanced features without having to figure everything out on their own. And depending on how heavily you’re using it, the pricing can feel a little high if you’re not taking full advantage of everything it offers. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has really helped clean up communication between departments. Before, things would get lost in emails or spread across different tools, which made it hard to keep everyone on the same page. Having everything in one place has made a big difference. For our team, it’s made it much easier to manage the hiring process from start to finish. We can track where candidates are, keep notes all in one place, and use automation to notify the next team when something needs to move forward. That’s cut down on a lot of follow-ups and made handoffs between teams a lot smoother. Performance-wise, it’s been reliable for day-to-day use, even with multiple people updating at the same time, which helps keep things moving without delays. Overall, it’s helped us stay more organized, improved visibility across teams, and made the whole process feel a lot more streamlined.. ### 42. Intuitive Collaboration Tool with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Smartsheet?** I find Smartsheet pretty easy to use, which makes copying and sharing sheets with clients straightforward. I also like using them as templates, especially for sending timelines and internal projects. It’s a very functional tool that allows me to dive right into my work. I appreciate that it's a collaborative tool that’s easy to use, enabling me to draft timelines and share them with my team. This makes Smartsheet a reliable single source of truth. **What do you dislike about Smartsheet?** I feel like Smartsheet is a massive tool and I'm just not familiar with all the features. It would be great to have a space where I can learn more about using it or some smart prompts that help identify better ways to use the tool. Learning more about best practices would help me generate a better workflow to be more efficient. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for timelines, making it easy to share with clients and the team. It's a functional tool for collaboration, serving as a reliable single source of truth with ease of use for internal projects. ### 43. Spreadsheet Familiarity Meets Powerful Project Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Asia C. | Ordering Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** How it combines the familiarity of a spreadsheet with project-management and workflow-automation features. It can be adapted for project tracking, marketing campaigns, operations, IT requests, construction projects, and more. Teams can share sheets, collect information through forms, and track progress in real time. **What do you dislike about Smartsheet?** A simple sheet is easy to understand, but large solutions with cross-sheet references, automations, reports, and dashboards can become difficult to maintain. **What problems is Smartsheet solving and how is that benefiting you?** Less time spent searching for information and fewer misunderstandings about who is responsible for what. Automated workflows can route approvals, send notifications, collect updates, and reduce administrative work. ### 44. Smartsheet Makes Project Tracking Clear, Organized, and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is being able to quickly see where every project is at without having to ask multiple people for updates. We use it every day to track jobs through different stages, and it has made things much more organised and easier to follow. It’s simple enough for everyone to use, but still flexible enough to fit the way our team works. **What do you dislike about Smartsheet?** Honestly, I don’t really have any major dislikes at this stage. It’s been working well for how we use it day to day, so nothing has stood out as an issue so far. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has taken away the need for constant follow-up emails and “where is this at?” conversations. Before, it could be a bit hard to keep track of everything across different stages, and we were often chasing updates with different people. Now it’s all in one place and easy to see in real time, which makes day-to-day work a lot smoother and saves a fair bit of time. ### 45. Boosts Time Management, Needs More Edit Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Ishika K. | Underwriting associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** I like the interface of Smartsheet. It's easy for a beginner or anyone to understand how it works. It's very easy to maintain your data there, providing ease and satisfaction that you're working correctly and efficiently. **What do you dislike about Smartsheet?** When I think about the edit part, there are some rules regarding edits. I think, adding more edit rights to various customers, it would be better. Also, adding more colors to it, adding more data to it, and working a bit faster. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves time management issues, keeps data intact in one place, and organizes things better than other tools. ### 46. Game-Changer for Project Management, Minor Collaboration Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Louis d. | Associate, Reality Capture Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I find Smartsheet very valuable for project management planning, managing timelines, resources, and deliverables. Its ability to provide an interface with a dashboard and a link to a live program for clients is a game changer. I appreciate how interactive and smart Smartsheet is in its setup, especially with automatic dashboarding, which helps a lot. I really enjoy the interactive dashboards and timelines; they save time as they don't need to be set up and provide an immediate heads-up display without analyzing data. Plus, I can quickly see if I am on track or behind and update things while customizing how I see my data. Smartsheet offers more innovative and quicker ways of working compared to what we used before. **What do you dislike about Smartsheet?** I sometimes have challenges with collaboration, especially when onboarding and offboarding people and setting up permissions. It would be better if it were more interactive or quicker to manage access to specific sheets with specific people and specific permissions. The management of seats and licenses and sharing is sometimes problematic. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet enhances visibility and eases sharing, helping us manage projects, timelines, resources, and deliverables. Its interactive dashboards are a time saver, providing live project updates to clients, and allowing us to track progress efficiently. ### 47. Organized Trade Show and Task Management Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Candace H. | Event Marketing, Health Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I like the various view options like grid vs Gantt. I appreciate the reporting features that allow multiple sheets to funnel into one dashboard or report. I love that I can send myself or a colleague a daily or weekly snapshot of tasks assigned to them. It's nice to view the grid because I mostly want to see the task, assignee, and when it's due, but sometimes I want to anticipate busy weeks in my schedule, so seeing the Gantt view helps me visualize tasks that overlap. The reporting features are great for internal meetings to see a bird's eye view of what's due or assigned to whom. The weekly snapshot is nice because it comes directly to my inbox and only shows me what's due in a certain number of days, so I don't have to waste brain power skipping things that are completed or not happening until way in the future. **What do you dislike about Smartsheet?** I think it would be great if Smartsheet opened faster. I'm on a corporate account with SSO and it's annoying to wait so long for a sheet to load. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to manage event marketing projects. It stops me from sending reminders, prevents me from forgetting deadlines, and keeps documents organized. I feel more prepared for meetings. ### 48. Central Hub for Project Tracking and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Edeline O. | Business Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I like being able to easily compile my data and then export it for analytics and creating boards. Using boards makes it easier to showcase information to my higher-ups and helps in understanding the data better. The initial setup of Smartsheet was easy to learn and adapt to, and our team found it very easy to navigate through the features and capabilities the software offers. **What do you dislike about Smartsheet?** I think the organization of files can be much neater, something like how Box has would be easier to see. Sometimes I have so many folders I have trouble finding something. Instead of a homepage showing recent files, it's better to see your entire library. Also, incorporating a better search or AI to find documentation easier would be helpful. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to track projects, share with team members, gather training feedback, and compile data for analytics. It makes presenting to higher-ups easier by creating understandable data boards. ### 49. Flexible, Non-Technical Project Tracking with Powerful Automation and Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how flexible it is without being overly technical. It makes it easy to manage projects, track workflows, and collaborate across teams in one place. I also like that it can adapt to different use cases, whether it’s project management, reporting, event planning, or process tracking. The automation features save a lot of manual work, and the dashboards make it simple to keep stakeholders updated in real time. **What do you dislike about Smartsheet?** One thing I dislike about Smartsheet is that some advanced features can feel a bit overwhelming at first, especially for new users. There’s definitely a learning curve when it comes to setting up more complex automations or formulas. I also think the reporting and dashboard customization could be more intuitive in certain areas, and performance can occasionally slow down when working with very large sheets. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the challenge of keeping projects, tasks, and communication organized across multiple teams and stakeholders. Instead of relying on scattered spreadsheets, emails, and manual follow-ups, everything is centralized in one platform. It’s been especially helpful for improving visibility into project progress, tracking deadlines, and automating repetitive processes. That saves time, reduces missed tasks, and makes collaboration much smoother across teams. ### 50. Versatile Project Management, Needs Better Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher D. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I value that Smartsheet can be used as a one-stop shop for various needs across departments, such as finance, productivity, project management, and training. I appreciate how everything interlinks with each other, making it widely usable. The main dashboards are very helpful for quick analysis of individual projects or the overall site performance. I like the clear project dashboards and the site-wide dashboard that show all the data, providing clear ownership of projects and related tasks for individuals. We were able to get a working Beta system within a week for training, which was impressive. **What do you dislike about Smartsheet?** I believe it requires a certain amount of knowledge to create a bespoke feature on Smartsheet. It would be good to have a toolbox which can plug and play at a deeper level. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project financial tracking and it solves the problem of clear project ownership. It offers project and site-wide dashboards for quick summaries and analysis. I like that it serves as a one-stop shop for finance, productivity, and project management. ## Smartsheet Discussions - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 8 comments, 6 upvotes - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 4 upvotes - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote - [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+11%3A35%3A36+-0500&secure%5Bsession_id%5D=a7bab01e-f7a4-4f68-ad8f-0b7c67ba0494&secure%5Btoken%5D=ab591fbc1bf65f646bb20fb7f644fcd24a5bf4dcf0ce9aecf58d15b557dccfb0&format=llm_user) ## Smartsheet Integrations - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 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Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Project Management** - Dependencies - Priorities - Lean Management **Management** - Audit Trail - Integration **Content Planning** - Content Organization - Task Assignment - Content Scheduling **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Resource Management** - Resource Definiton - Capacity - Scheduling **Resource Management** - Definition - Allocation - Optimization **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Public Sharing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Marketing Campaign Performance** - Performance and ROI Tracking - Activity Tracking **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Marketing Calendar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Other Features** - Integrations - Reporting ## Top Smartsheet Alternatives - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,415 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,411 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,453 reviews)