Smartsheet Reviews & Product Details

I like how fast it is to see an entire project without getting in the way of everyone asking for an update. I can put tasks in and assign ownership, and due dates, and I can quickly see who is doing what. If you have ever used excel, the grid view is familiar enough and it's better for managing a continuous list of work. Review collected by and hosted on G2.com.

Managing sheets can also get complicated when you have too many tasks, columns and dependencies. Creating reports and automation rules also requires a bit of trial and error at first. I wish there was a less complicated way to build personalized views of your project without having to adjust the configuration. Review collected by and hosted on G2.com.

We use Smartsheet to solve a lot of problems. We use it to manage and report on our project portfolio, and we use forms and automations to provide the organisation with a simple way of submitting new project requests, and ensuring we have a workflow for assessing and authorising requests. We also use Smartsheet to schedule and manage individual projects, and we have a customised dashboard for project managers to report on their projects. We also us a table with forms to allow vendors to submit information for software security evaluations. In short, Smartsheet is a flexible toolbox that enables us to quickly solve a variety of problems. Review collected by and hosted on G2.com.

We haven't run into a lot of problems. I have found that new users really do need training in order to populate a project schedule. If they aren't prepared to undertake the training they often populate schedules incorrectly, ie by ignoring dependencies and instead just entering start and finish dates directly against tasks. So, you might say that without training the project schedule is a little counterintuitive, but then with the proper training it's fine. Review collected by and hosted on G2.com.

Smartsheet is a useful platform for team collaboration. It is easy and straightforward to use. It enables live collaboration, and multiple team members can edit the live document at once. It is great for project management and comes with a host of templates that can be used and pre-saved. I have only used the Microsoft Teams integration to which I can receive updates to my team spreadsheets through Teams notifications. This works fairly well. I have never had issues with accessing Smartsheet, and it is accessible from my phone and laptop. I am not involved with the pricing of this product and have never needed to escalate an issue for the supplier to fix. I have not used any AI integrations with Smartsheet and use it for manual data input only. Review collected by and hosted on G2.com.

Within my organization, we have admins that 'own' certain templates or spreadsheets, which makes it really difficult to change or add new users/remove users from the collaborators. I would not say it is easy or straightforward to set up or create new workflows within Smartsheet. Review collected by and hosted on G2.com.

Smartsheet is easy to configure and excels at creating repeatable, scalable processes. The platform is backed by excellent learning resources through Smartsheet University and an outstanding Community where users can ask questions, share solutions, and learn from one another. The combination of flexibility, ease of adoption, and a strong user community makes Smartsheet a valuable tool for both individuals and large organizations. Review collected by and hosted on G2.com.

Smartsheet offers strong process management capabilities, but it lacks some features that users of Excel and Microsoft Project may consider standard. Common requirements often require workarounds, add-ons, or third-party solutions. Reporting can be more complex than expected, and product enhancements do not always keep pace with customer requests. Some highly requested features have remained outstanding for years. Review collected by and hosted on G2.com.

The time saved with automations and transparency of information across multiple teams. The introduction of the AI tool saved me and my team even more time when creating dashboards, graphs, reporting in general. Review collected by and hosted on G2.com.

There are some limitations, for example: when an external stakeholder receives an alert/ticket number, they can reply to the email and the email goes straight to the sheet owner. This is not practical in companies where there are limited licenses and the sheet owner is not who will be dealing with the external stakeholder. Another limitation is how much editing can be done to customize a form, we would like to have more flexibility with that. Review collected by and hosted on G2.com.

Honestly, it just makes project tracking a lot less chaotic. It looks and feels like a regular spreadsheet at first, so it was super easy for my team to pick up, but the automation options and dashboards are what actually save us time. It's great for keeping everyone on the same page without constantly sending follow-up emails. Review collected by and hosted on G2.com.

It takes a lot of onboarding time for new team members to get used to it. Review collected by and hosted on G2.com.

I appreciate that Smartsheet feels familiar because it is similar to Excel, which makes it relatively easy to learn and navigate. At the same time, many of its features feel more intuitive, particularly conditional formatting and the ability to connect and work across multiple sheets. These capabilities make it easier to organize information, track progress, and manage data more efficiently. Review collected by and hosted on G2.com.

I wish Smartsheet allowed multiple tabs within a single document, similar to an Excel workbook, rather than requiring each sheet to be created separately within a workspace. Although this structure can feel less organized when working with several related sheets, the workspace navigation is straightforward enough that it has not created a significant issue. Review collected by and hosted on G2.com.

It's pretty easy for new people to understand the basic UI. Once they are committed to learning then the integrations for example the dashboards and other reports etc takes some time for them to understand, but with the online videos and community its easy to learn. The AI integration is helpful at times, especially with the AI charts for dashboards. Review collected by and hosted on G2.com.

At times, the EU domain is slow. Sometimes I wish there were similar formulas to excel, such as lookup. I know there are workarounds but they also require a lot of work to setup. Also it would be great to integrate html dashboards created by Claude into the smartsheet dashboards. Review collected by and hosted on G2.com.

Smartsheet’s biggest strength is its flexible, spreadsheet-style interface combined with strong project and workflow management. It makes it easy to organize work, track progress, automate repetitive tasks, and collaborate across teams. The integrations with Microsoft 365 and other business tools are helpful, while dashboards and reports provide clear visibility. Performance is generally reliable, and the AI features can speed up routine tasks and summarize information. The onboarding process is straightforward, and the available support resources make it easier to get started and resolve questions when needed. Overall, Smartsheet offers good ROI for teams that need more structure and automation than a traditional spreadsheet. Review collected by and hosted on G2.com.

Smartsheet is powerful, but some advanced features can take time to learn, especially when setting up complex workflows, reports, and automations. The interface can feel a little overwhelming for new users, and larger sheets may require careful organization to stay easy to manage. Some integrations and advanced capabilities may also require higher-tier plans, which can affect the overall cost. AI features are useful, but their value can vary depending on the type of work. Support resources are helpful, although getting familiar with all the available options can take some time. Review collected by and hosted on G2.com.

Smartsheet is predominately a collaborative work management tool that allows cross-collaboration. Best part of it is the Enterprise or AWM plans that really enable powerful work delivery with Premium Apps like Smartsheet control center that helps saving times (when handling over 50 projects a year minimum) or dynamic View for managing sharing data. Review collected by and hosted on G2.com.

the native AI features are not there yet and Smartsheet is not investing enough on them. Hard to quantify a return on investment with those AI features at the current stage and they will realistically take up to 36 months to be at the level of Monday.com or any other Saas product. They should invest on re-upskilling the Support Team or improve the Support experience as they client's reply do not get addressed within the first 7 or 14 days, as it takes usually at least 5-15 email exchanges to make them understanding the issue. Overall the UI/UX of smartsheet is good and improving but some Views like Table View need a lot of investment to cope the same performances of Grid View. the Integrations provided are really good but their AI MCP connectors are not capable enough compared with a native MCP built by any Smartsheet Partner. Review collected by and hosted on G2.com.