--- title: Smartsheet Reviews meta_title: 'Smartsheet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22544 reviews by the users' company size, role or industry to find out how Smartsheet works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 22544 scale: '5' date_modified: '2026-07-09' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # Smartsheet Reviews **Vendor:** Smartsheet **Category:** [Project Management Software](https://www.g2.com/categories/project-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 22,544 ## About Smartsheet Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work. ## Smartsheet Pros & Cons **What users like:** - Users find Smartsheet's **ease of use** and flexibility enhances collaboration across various teams and functions. (2360 reviews) - Users value the **collaborative tracking** and automation features of Smartsheet, enhancing project management efficiency and flexibility. (2212 reviews) - Users value the **comprehensive project tracking** capabilities of Smartsheet, enhancing collaboration and management efficiency. (1573 reviews) - Users find the **automation capabilities** of Smartsheet exceptional, enhancing collaboration and streamlining project management processes. (1539 reviews) - Users value the **seamless team collaboration** of Smartsheet, enhancing their productivity through effective integration and communication. (1516 reviews) - Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1360 reviews) - Task Tracking (1077 reviews) - Customization (1060 reviews) - Simple (1052 reviews) - Sharing Ease (1033 reviews) **What users dislike:** - Users find the **learning curve challenging** due to limitations in formulas and confusing features requiring time to understand. (1453 reviews) - Users note **missing features** in Smartsheet, making it challenging to track information and utilize advanced functions effectively. (1197 reviews) - Users find Smartsheet **not intuitive** , struggling with complex formulas and an overwhelming interface that hinders efficiency. (842 reviews) - Users find a **limited feature set** in Smartsheet, affecting usability and collaboration within teams. (739 reviews) - Users find the **limited customization** options of Smartsheet restrictive, needing more templates and adaptable features for varied needs. (661 reviews) - Expensive (485 reviews) - Users find **limited functionality** in Smartsheet, restricting effective utilization and engagement with the tool's capabilities. (445 reviews) - Excel Limitations (433 reviews) - Users find **Smartsheet's learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (427 reviews) - Slow Performance (414 reviews) ## Smartsheet Reviews ### 1. Powerful Live Project Tracking, but UI Feels Flat and Can Be Hard to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Smartsheet?** I like that it updates live and provides a grid/excel type of view for ongoing projects. I like the automations and that you can tag different teammates per line item, and share attachments, comments, reminders as well as filters to see through the different stages, notes and media for each job start. SS is good to refresh every so often allowing the most up to date information. The integrations of SS to our messaging Slack and email Outlooks is also helpful to get reinforcing reminders. **What do you dislike about Smartsheet?** I think that it visually feels flat and doesn't have as much interactions and color options to change live updates. It can sometimes be hard to see all the information you need because of all the scrolling and dropdown menus can be tricky. Sometimes moving line items will shift things around incorrectly too. Our team can sometimes miss notifications to certain updates to line items. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is solving our project management and tracking. Seeing projects by time and information is helpful for myself and the team to gather all updates and assisgnments. It benefits me by having different functions and tools that allow me to manage phases of our projects ### 2. Helped streamline our hiring workflow across teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is how flexible it is without feeling overly complicated. It’s straightforward to set up and easy to adjust based on what you need. Whether that’s tracking projects, managing workflows, or simply keeping things organized. Having everything in one place has made a noticeable difference for us, and the real-time updates reduce a lot of the back-and-forth. On our team, we use it to manage the hiring process across departments, from the moment a lead comes in all the way through onboarding. We can track where candidates are in the process, keep notes centralized, and rely on automated alerts so the next team knows when it’s their turn. We also use forms to capture incoming leads and feed them directly into the workflow, which helps keep everything consistent. It still has that familiar spreadsheet feel, but with more built-in features like automation and collaboration, which makes it much more efficient. Overall, it makes it easier to stay organized and keep everyone on the same page throughout the process. **What do you dislike about Smartsheet?** If I had to call out a downside of Smartsheet, it’s that some of the more advanced features take time to learn. Getting started is straightforward, but automations, formulas, and more complex workflows can feel a bit clunky until you’ve had enough time to get comfortable with them. It can also become overwhelming when you’re managing a large number of sheets, especially if everything isn’t set up in a consistent way. One issue we’ve run into is permissions: admins can lock columns, but there isn’t always a good option for giving certain people limited access when they still need to make updates. I also wish there were more built-in guidance or training within the platform, so users can learn the advanced features without having to figure everything out on their own. And depending on how heavily you’re using it, the pricing can feel a little high if you’re not taking full advantage of everything it offers. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has really helped clean up communication between departments. Before, things would get lost in emails or spread across different tools, which made it hard to keep everyone on the same page. Having everything in one place has made a big difference. For our team, it’s made it much easier to manage the hiring process from start to finish. We can track where candidates are, keep notes all in one place, and use automation to notify the next team when something needs to move forward. That’s cut down on a lot of follow-ups and made handoffs between teams a lot smoother. Performance-wise, it’s been reliable for day-to-day use, even with multiple people updating at the same time, which helps keep things moving without delays. Overall, it’s helped us stay more organized, improved visibility across teams, and made the whole process feel a lot more streamlined.. ### 3. Intuitive Collaboration Tool with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Smartsheet?** I find Smartsheet pretty easy to use, which makes copying and sharing sheets with clients straightforward. I also like using them as templates, especially for sending timelines and internal projects. It’s a very functional tool that allows me to dive right into my work. I appreciate that it's a collaborative tool that’s easy to use, enabling me to draft timelines and share them with my team. This makes Smartsheet a reliable single source of truth. **What do you dislike about Smartsheet?** I feel like Smartsheet is a massive tool and I'm just not familiar with all the features. It would be great to have a space where I can learn more about using it or some smart prompts that help identify better ways to use the tool. Learning more about best practices would help me generate a better workflow to be more efficient. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for timelines, making it easy to share with clients and the team. It's a functional tool for collaboration, serving as a reliable single source of truth with ease of use for internal projects. ### 4. Spreadsheet Familiarity Meets Powerful Project Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Asia C. | Ordering Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** How it combines the familiarity of a spreadsheet with project-management and workflow-automation features. It can be adapted for project tracking, marketing campaigns, operations, IT requests, construction projects, and more. Teams can share sheets, collect information through forms, and track progress in real time. **What do you dislike about Smartsheet?** A simple sheet is easy to understand, but large solutions with cross-sheet references, automations, reports, and dashboards can become difficult to maintain. **What problems is Smartsheet solving and how is that benefiting you?** Less time spent searching for information and fewer misunderstandings about who is responsible for what. Automated workflows can route approvals, send notifications, collect updates, and reduce administrative work. ### 5. Smartsheet Makes Project Tracking Clear, Organized, and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is being able to quickly see where every project is at without having to ask multiple people for updates. We use it every day to track jobs through different stages, and it has made things much more organised and easier to follow. It’s simple enough for everyone to use, but still flexible enough to fit the way our team works. **What do you dislike about Smartsheet?** Honestly, I don’t really have any major dislikes at this stage. It’s been working well for how we use it day to day, so nothing has stood out as an issue so far. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has taken away the need for constant follow-up emails and “where is this at?” conversations. Before, it could be a bit hard to keep track of everything across different stages, and we were often chasing updates with different people. Now it’s all in one place and easy to see in real time, which makes day-to-day work a lot smoother and saves a fair bit of time. ### 6. Boosts Time Management, Needs More Edit Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Ishika K. | Underwriting associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** I like the interface of Smartsheet. It's easy for a beginner or anyone to understand how it works. It's very easy to maintain your data there, providing ease and satisfaction that you're working correctly and efficiently. **What do you dislike about Smartsheet?** When I think about the edit part, there are some rules regarding edits. I think, adding more edit rights to various customers, it would be better. Also, adding more colors to it, adding more data to it, and working a bit faster. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet solves time management issues, keeps data intact in one place, and organizes things better than other tools. ### 7. Game-Changer for Project Management, Minor Collaboration Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Louis d. | Associate, Reality Capture Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I find Smartsheet very valuable for project management planning, managing timelines, resources, and deliverables. Its ability to provide an interface with a dashboard and a link to a live program for clients is a game changer. I appreciate how interactive and smart Smartsheet is in its setup, especially with automatic dashboarding, which helps a lot. I really enjoy the interactive dashboards and timelines; they save time as they don't need to be set up and provide an immediate heads-up display without analyzing data. Plus, I can quickly see if I am on track or behind and update things while customizing how I see my data. Smartsheet offers more innovative and quicker ways of working compared to what we used before. **What do you dislike about Smartsheet?** I sometimes have challenges with collaboration, especially when onboarding and offboarding people and setting up permissions. It would be better if it were more interactive or quicker to manage access to specific sheets with specific people and specific permissions. The management of seats and licenses and sharing is sometimes problematic. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet enhances visibility and eases sharing, helping us manage projects, timelines, resources, and deliverables. Its interactive dashboards are a time saver, providing live project updates to clients, and allowing us to track progress efficiently. ### 8. Organized Trade Show and Task Management Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Candace H. | Event Marketing, Health Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I like the various view options like grid vs Gantt. I appreciate the reporting features that allow multiple sheets to funnel into one dashboard or report. I love that I can send myself or a colleague a daily or weekly snapshot of tasks assigned to them. It's nice to view the grid because I mostly want to see the task, assignee, and when it's due, but sometimes I want to anticipate busy weeks in my schedule, so seeing the Gantt view helps me visualize tasks that overlap. The reporting features are great for internal meetings to see a bird's eye view of what's due or assigned to whom. The weekly snapshot is nice because it comes directly to my inbox and only shows me what's due in a certain number of days, so I don't have to waste brain power skipping things that are completed or not happening until way in the future. **What do you dislike about Smartsheet?** I think it would be great if Smartsheet opened faster. I'm on a corporate account with SSO and it's annoying to wait so long for a sheet to load. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to manage event marketing projects. It stops me from sending reminders, prevents me from forgetting deadlines, and keeps documents organized. I feel more prepared for meetings. ### 9. Central Hub for Project Tracking and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Edeline O. | Business Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I like being able to easily compile my data and then export it for analytics and creating boards. Using boards makes it easier to showcase information to my higher-ups and helps in understanding the data better. The initial setup of Smartsheet was easy to learn and adapt to, and our team found it very easy to navigate through the features and capabilities the software offers. **What do you dislike about Smartsheet?** I think the organization of files can be much neater, something like how Box has would be easier to see. Sometimes I have so many folders I have trouble finding something. Instead of a homepage showing recent files, it's better to see your entire library. Also, incorporating a better search or AI to find documentation easier would be helpful. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to track projects, share with team members, gather training feedback, and compile data for analytics. It makes presenting to higher-ups easier by creating understandable data boards. ### 10. Flexible, Non-Technical Project Tracking with Powerful Automation and Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how flexible it is without being overly technical. It makes it easy to manage projects, track workflows, and collaborate across teams in one place. I also like that it can adapt to different use cases, whether it’s project management, reporting, event planning, or process tracking. The automation features save a lot of manual work, and the dashboards make it simple to keep stakeholders updated in real time. **What do you dislike about Smartsheet?** One thing I dislike about Smartsheet is that some advanced features can feel a bit overwhelming at first, especially for new users. There’s definitely a learning curve when it comes to setting up more complex automations or formulas. I also think the reporting and dashboard customization could be more intuitive in certain areas, and performance can occasionally slow down when working with very large sheets. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the challenge of keeping projects, tasks, and communication organized across multiple teams and stakeholders. Instead of relying on scattered spreadsheets, emails, and manual follow-ups, everything is centralized in one platform. It’s been especially helpful for improving visibility into project progress, tracking deadlines, and automating repetitive processes. That saves time, reduces missed tasks, and makes collaboration much smoother across teams. ### 11. Versatile Project Management, Needs Better Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher D. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I value that Smartsheet can be used as a one-stop shop for various needs across departments, such as finance, productivity, project management, and training. I appreciate how everything interlinks with each other, making it widely usable. The main dashboards are very helpful for quick analysis of individual projects or the overall site performance. I like the clear project dashboards and the site-wide dashboard that show all the data, providing clear ownership of projects and related tasks for individuals. We were able to get a working Beta system within a week for training, which was impressive. **What do you dislike about Smartsheet?** I believe it requires a certain amount of knowledge to create a bespoke feature on Smartsheet. It would be good to have a toolbox which can plug and play at a deeper level. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project financial tracking and it solves the problem of clear project ownership. It offers project and site-wide dashboards for quick summaries and analysis. I like that it serves as a one-stop shop for finance, productivity, and project management. ### 12. Highly Customizable, Streamlines Multiple Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla S. | Financial Advising Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I use Smartsheet for a variety of needs, including as a wealth management database, CRM, and production tracking, and it is immensely helpful for several business management tasks. I love how Smartsheet allows for the consolidation, ease of access, and flow of information by taking data from different websites and systems, making everything readily available in one place. The range of features and customization options is impressive, letting me adjust settings to my preferences. Formatting and conditioning certain information in Smartsheet enables me to see exactly what I want in a simple and user-friendly manner, with the added benefit of appearance features to make it look much nicer than a traditional spreadsheet. Once the initial setup is complete, using Smartsheet is pretty much copy and paste. **What do you dislike about Smartsheet?** It can be a little tricky to use sometimes. Since it's an enhanced version of Excel, some of the formulas almost feel like 'coding' and can be nearly impossible to figure out on your own. It often takes some research/tutorial videos/etc. to be able to find the formula you need and get it working. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to consolidate data from various websites and systems into one place, making it easily accessible. It helps integrate information across the firm, and its customizable features simplify viewing data in a user-friendly way. ### 13. Intuitive, Excel-Like UI with Versatile Views and Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Tony Q. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** Intuitive design, UI looks similar to Excel, easy user adoption. Smartsheet also has comprehensive features and UI adjustments to display the project in the Kanban view etc. Versitile but intuitive system. Reliable service, minimum admin maintenance, supports AI features and API connectors for other systems. **What do you dislike about Smartsheet?** The admin control can be a bit cumbersome. As the user management is split into different places and sections. **What problems is Smartsheet solving and how is that benefiting you?** Our Project Management Office relies on Smartsheet to manage our projects, with the combination of other systems, we can have a very intuitive and comprehensive view of where our projects are at. ### 14. Collaborative and practical database for the whole team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Smartsheet?** The practicality, and the fact that we have an entire database accessible by everyone within the company and modifiable by each person in real-time. The customer support is very responsive, although there are not often issues. I use it almost every day, and I very rarely encounter server issues or others. The tool is very easy to handle and works very well with our operating system. Very few synchronization problems with our systems. The implementation within our work environment went very well. **What do you dislike about Smartsheet?** The issue I am encountering is more about the way we use it; the shared files are not sorted well enough by our robot, so we can sometimes have a bit of trouble finding our document among the mass of those already created. **What problems is Smartsheet solving and how is that benefiting you?** Being connected to our project management tool facilitates the creation, storage, and group work on our database of documents related to the implementation of our clients in our systems. ### 15. Streamlined Task Management with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Ville R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Smartsheet?** I use Smartsheet to keep things organized and manage schedules and tasks both at work and in my free time. It's easy to use and clear once you learn how to use it. I find it versatile for sharing tasks with others. I like that tasks can be assigned to specific people with deadlines, and the assigned person can mark the task as done once it's finished. The initial setup was easy, with a clear sign-in process and mostly good instructions. It's a functional tool once you know how to use it, and it's easy to follow the progress of a project. **What do you dislike about Smartsheet?** I can't say exactly, but at first the program can feel a bit difficult to use until you get familiar with where everything is and how it works. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me organize tasks and schedules, keeping everything in one place for easy tracking. It's versatile for sharing tasks, where tasks can be assigned and tracked until completion. Overall, it's a functional tool once you get the hang of it. ### 16. Clear Reporting, Clunky Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Elliott R. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Smartsheet?** I like Smartsheet's clear and structured format, as well as its report feature and forms. The way it is laid out and organized is so much better than other tools I have used in the past. It helps me keep track with email and app updates to know when to reach out to suppliers and third parties and helps my team plan work. Keeping track of software is easier, so I know I am up to date, allowing me to stay on top of work. **What do you dislike about Smartsheet?** I am not sure, however I would say that some other features can be quite clunky and need review such as the table layout for schedules, which can be quite rigid in their widget format. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me keep track of software and hardware licenses with updates, manage customer work schedules, and notify when to reach out to suppliers, aiding team planning. ### 17. Comprehensive Project Management with Some Performance Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Emily T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Smartsheet?** I like that Smartsheet can do so many things for me that I can run projects through it. Resource management is great for seeing how my team uses their time. I can plan what I think they'll be doing and then, afterwards, review what they did. I can see who is working on my projects and check they are working as expected. I can set up and review project budgets, estimating how much we will spend, entering how much we did spend, and viewing summaries of budget status. Smartsheet fixes the problem of keeping track of activities that need to be completed by my team members. I can track how they are progressing and follow up if they are overdue. It fixes the problem of communicating project status to senior management by using reports and dashboards. **What do you dislike about Smartsheet?** Smartsheet is quite slow to load. I have to log in each day, and I think that should be changed. The initial setup of Smartsheet was a big learning curve because there are so many functions available. We needed a dedicated resource at our company to set up templates for the different sheets we needed for each project. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to run projects, maintain schedules and budgets, track documents, and manage team activities. It solves tracking problems, letting me monitor team progress and overdue tasks and improves project status communication with reports and dashboards. ### 18. Accessible, Easy-on-the-Eyes Experience with Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** Rochellie G. | Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** What I like is how accessible it is and how easy it is on the eyes to be able to view it. **What do you dislike about Smartsheet?** The only thing I dislike about the use of the Smartsheet is how many times it disconnects, however that has to do with my work VPN. The plus is that your email remains. **What problems is Smartsheet solving and how is that benefiting you?** The problem it solves for me is keeping all my important information in one place just by clicking different sheets and it benefits me that the Smartsheet has different functions like color which helps you complete tasks easier on my end. ### 19. Smartsheet Makes Planning and Client Sharing much easier **Rating:** 4.0/5.0 stars **Reviewed by:** deepanjali s. | Senior Product Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Smartsheet?** My team has been using Smartsheet for over an year now and it really helps to formulate plans and meeting schedules and we can share it easily with the clients **What do you dislike about Smartsheet?** When a meeting is in progress with screen sharing, and another teammate updates Smartsheet fields in real time, the changes don’t show up for me until I refresh Smartsheet. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has been very helpful for managing projects and putting plans together. What I love most about Smartsheet is how easy it is to share with clients, instead of sending Excel files with updates over and over again. For me, it’s a sure-shot solution. ### 20. Great for Planning, But Setup is Challenging **Rating:** 3.0/5.0 stars **Reviewed by:** Naveen M. | Senior Design Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Smartsheet?** I like how Smartsheet helps with resource management and aligns all tasks in sequence, showing me when I'm free or busy. It really helps to see others’ contributions on the project too. I find that getting reminders every 30 minutes on the working project could really increase my efficiency. **What do you dislike about Smartsheet?** Every time I change the date of one task, all the below dates should automatically push to the next date accordingly. If I postpone my work by one day, all the other dates should postpone by one day with respect to the set date. If the postponed date comes on Sunday, it should automatically jump to Monday. The initial setup of Smartsheet was very hard. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps in planning, tracking workflow, and time management by lining up tasks in sequence, showing others' contributions, and providing real-time tracking, increasing my efficiency. I also like its resource management capabilities. ### 21. Smartsheets Forms Make Collecting High-Volume Responses Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Eloise k. | Event Cooridnator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Smartsheet?** Smartsheets helps me connect with people using forms. We can collect a large volume of responses and data without having to do much beyond creating the form. **What do you dislike about Smartsheet?** We reuse forms year after year, so it would be ideal to have an easier way to clear all attachments. **What problems is Smartsheet solving and how is that benefiting you?** As an event company, we use these forms to recruit staff and volunteers, track budgets, send EOIs and applications, track inventory, and capture other important data. The filing system lets us separate our events and easily locate files when we need them. The integrated formulas also mean we can use it similarly to Excel, while using less platforms. ### 22. Smartsheet Makes Project Tracking and Team Collaboration Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartsheet?** What I like most about Smartsheet is that it lets me manage project work in one organized place, with strong visibility and accountability. From a UI/UX standpoint, it’s easy to use because it feels familiar—similar to a spreadsheet—but it also offers more robust project management features such as status columns, comments, attachments, filters, reminders, dashboards, and multiple views. Because of that, it’s straightforward to track project tasks, material requests, quote status, approvals, delivery timelines, and follow-up items. The integrations are also very helpful. Smartsheet connects well with email, Microsoft Office, Google Workspace, and other business tools, which cuts down on manual follow-ups and keeps project communication more organized. From a performance perspective, Smartsheet has been reliable for daily use. Multiple team members can update the same sheet, and everyone can see the latest information in real time without confusion. In terms of pricing/ROI, I feel Smartsheet provides good value because it saves time, reduces missed deadlines, improves team coordination, and helps avoid repeated communication across separate emails and spreadsheets. The support and onboarding resources are useful as well. Templates, help articles, training resources, and support options make it easier for new users to learn the platform and start using it effectively. I also appreciate the AI/intelligence and automation features, including alerts, reminders, update requests, reports, and dashboards. These tools reduce repetitive work and make it easier to understand project progress, deadlines, and team responsibilities. Overall, Smartsheet has improved organization, communication, and project tracking for my work. **What do you dislike about Smartsheet?** What I dislike about Smartsheet is that some of the more advanced features can take time to learn, especially for new users who are only familiar with basic spreadsheets. The UI/UX works well for simple tracking, but once a sheet includes many columns, formulas, filters, attachments, automations, and comments, it can start to feel crowded and harder to navigate. When it comes to integrations, Smartsheet works well with many tools, but setting up certain connections—or keeping data synced across different platforms—can require extra configuration and support. It isn’t always as straightforward as expected, particularly when multiple teams are using different systems. From a performance standpoint, Smartsheet is generally reliable, but large sheets with lots of rows, attachments, formulas, and automated workflows can sometimes load or update more slowly. That can be frustrating when I’m trying to make quick project updates. For pricing/ROI, the value is strong when a team uses the platform fully, but the cost can feel high if only a few features are being used. Smaller teams may need to think carefully about which plan is actually worth it. For support/onboarding, the templates and help resources are helpful, but new users may still need training to properly understand dashboards, reports, automation rules, and permissions. For AI/intelligence, I like the direction Smartsheet is going, but I think the AI features could be more advanced and easier to use—especially for creating reports, summarizing project updates, and automatically identifying delays. Overall, Smartsheet is a strong tool, but it works best when users receive proper training and the setup is well organized. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve the problem of scattered project information, manual follow-ups, and a lack of clear visibility across tasks. Before using Smartsheet, project updates, material requests, quote status, approvals, delivery timelines, and action items could easily end up spread across emails, spreadsheets, messages, or even verbal updates. Smartsheet brings all of that into one organized place, which makes it much easier to keep projects moving. From a UI/UX perspective, it works well for me because it’s straightforward to review project status, update tasks, attach documents, add comments, and filter information without needing a complicated system. The spreadsheet-style layout feels familiar, but the project management features make it more practical than a standard Excel file. On the integrations side, Smartsheet reduces back-and-forth communication by connecting with email, Microsoft Office, Google Workspace, and other tools we already use. That helps keep the team updated and makes sharing information smoother. From a performance standpoint, it supports multiple team members working in the same sheet and seeing updates in real time. This improves coordination and cuts down on confusion about who owns what. For pricing/ROI, Smartsheet benefits the company by saving time, reducing missed deadlines, improving accountability, and avoiding repeated manual follow-ups. It provides good value when the team uses it consistently for project tracking and reporting. For support and onboarding, the templates and learning resources help new users ramp up faster, and they make it easier to build sheets, reports, and dashboards. The AI/intelligence and automation features also help by sending reminders, alerts, update requests, and reports. This reduces repetitive work and helps the team stay focused on important deadlines and pending items. Overall, Smartsheet improves organization, communication, visibility, and project execution. ### 23. Seamless Integration Boosts Efficiency and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Smartsheet?** I use Smartsheet at my company to manage and organize our practice locations, and it integrates seamlessly with NetSuite, allowing efficient updates to our Shopify location finder. It eliminates manual data handling, reduces outdated information risk on our website, and ensures alignment between internal and customer-facing systems. Key features include its grid view for managing large datasets, automated workflows that minimize manual updates, and data validation controls for consistency. Its integration capabilities and real-time collaboration tools help keep teams aligned. The initial setup was straightforward due to its familiar spreadsheet interface, making onboarding smooth. It's particularly valuable for our small team, as it centralizes information and supports cross-team collaboration without complexity. **What do you dislike about Smartsheet?** While Smartsheet is a powerful tool, there are a few areas that could be improved. Performance can sometimes slow down when working with very large datasets, which can impact efficiency. The reporting and dashboard features, while useful, can feel somewhat limited in flexibility compared to more advanced analytics tools. Additionally, setting up and managing integrations can require extra effort and technical knowledge, especially when troubleshooting issues between systems. Enhancements in these areas would make the platform even more seamless and scalable. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to manage location data efficiently, eliminating manual errors. It integrates well with NetSuite and Shopify, ensuring data accuracy and team visibility. Automated workflows and data validation keep everything updated and organized, improving collaboration and reducing friction. ### 24. Smartsheet Bridges Excel Planning and Structured Project Management Seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartsheet?** What I like best about Smartsheet is how effectively it bridges the gap between traditional Excel-based planning and structured project management. As a manufacturing planner in the transformer industry, we manage long lead times, multiple dependencies, and coordination across engineering, procurement, production, and logistics. Smartsheet provides a clear, centralized way to track milestones, material availability, and execution status without adding unnecessary complexity. **What do you dislike about Smartsheet?** While Smartsheet is very effective for planning and tracking, it has some limitations for highly complex manufacturing environments. Advanced scheduling needs—such as detailed resource leveling, capacity planning, or complex critical path analysis—are not as strong as in specialized project planning tools. For large, long‑cycle manufacturing projects, this can require workarounds or parallel tools. In addition to this, some Excel functions are not available in smartsheet where it creates some dislike being excel user from beginning. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps address the challenge of maintaining execution discipline and visibility in a manufacturing environment with recurring reviews and multiple stakeholders. I use it to track SDR (Say‑Do Ratio), MoM action closure from weekly MPS meetings, and stage‑wise project tracking against a defined baseline. Earlier, these were managed in separate spreadsheets and emails, making follow‑up and accountability difficult. By consolidating all these elements into Smartsheet, we have a single, structured platform to track commitments versus actuals, monitor action closure, and measure adherence to baselined schedules. Automated reminders, status updates, and dashboards reduce manual follow‑ups and provide real‑time visibility during reviews. This has improved review effectiveness, data consistency, and accountability across functions, enabling quicker decision‑making and better schedule control in manufacturing execution. ### 25. Seamless Scheduling with Real-Time Updates, But Needs a Tweak **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Smartsheet?** I like that Smartsheet allows for allocation and linking in terms of functions and cells, similar to an Excel sheet, but in a live manner where things are continuously updated. It helps different business units work together seamlessly without constant live communication. When something is flagged, it comes directly to me, and I can efficiently allocate tasks to engineers who are notified immediately. This eliminates the need to pick up the phone and call them. **What do you dislike about Smartsheet?** It's pretty messy when it comes to splitting out into different parts, and some functions of the cells are not as intuitive as I would like. I think if there is some form of AI input to help understand our needs with regards to what type of information we want to send through and how we want it sent through, instead of a rigid process that's in place, it will help everyone. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me see the big picture in scheduling, understand timeline criticality, and seamlessly connect tasks across teams without constant communication. ### 26. Smartsheet Streamlines L&D Rollouts with Flexible Workflows and Strong Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** From an L&D perspective in a fast-paced retail environment, Smartsheet has become a core tool for managing learning programs, stakeholder communication, and operational rollouts at scale. The biggest value for us has been the platform’s flexibility in structuring learning workflows. We use Smartsheet to manage everything from onboarding schedules to national training rollouts. Being able to build dynamic project sheets with dependencies, automated reminders, and clear status tracking helps us coordinate multiple training initiatives across regions without falling back on scattered spreadsheets or long email chains. For instance, automated alerts to store managers when training modules are due have noticeably improved completion rates and reduced the need for manual follow-ups. The UI is fairly intuitive, especially for teams already comfortable with spreadsheet-style tools. What really stands out, though, is the mix of grid, card, and calendar views. Switching between views lets different stakeholders (for example, facilitators versus regional managers) work with the same information in the format that best fits their role. The drag-and-drop functionality in card view is particularly helpful for managing learning content pipelines and prioritising development work. Integrations have also been a strong point. Connecting Smartsheet with tools like Microsoft Teams and Outlook has improved communication and visibility, since notifications and updates surface directly where our teams already work. That reduces friction and helps keep projects moving. While it isn’t a full LMS, Smartsheet complements our learning systems by serving as the operational backbone behind training delivery. On performance, it handles large sheets and multiple collaborators well. We’ve used it for nationwide program tracking without major slowdowns, although very complex sheets with heavy formulas can occasionally lag. From a pricing/ROI standpoint, the value shows up in time saved and better coordination. Automations alone—such as approval workflows, reminders, and status updates—have significantly reduced administrative overhead, which allows L&D teams to spend more time on content quality and the learner experience instead of chasing updates. Support and onboarding were solid. Templates and learning resources made it easy to get started, even for non-technical users, and once a few team members became confident, adoption spread quickly through internal champions. One unexpected benefit has been improved visibility and accountability. Dashboards and reports give senior stakeholders real-time insight into training progress, which has helped position L&D as a strategic function rather than only an operational one. On AI/intelligence, the capabilities are still evolving, but features like automated workflows and data-driven reporting already provide a strong foundation. As these tools expand, there’s clear potential to further personalise learning operations and anticipate bottlenecks. Overall, Smartsheet has improved how we plan, deliver, and track learning initiatives, bringing structure, transparency, and efficiency to what can otherwise be a highly fragmented process. **What do you dislike about Smartsheet?** While Smartsheet has been highly valuable overall, there are a few areas where targeted improvements would noticeably enhance the experience—especially from an L&D and large-scale program management perspective. A key challenge is managing complexity at scale. As sheets expand with multiple dependencies, formulas, and cross-sheet references, performance can begin to lag. That slowdown can affect real-time collaboration during critical periods, such as major training rollouts. Faster load times and stronger stability for large, complex workspaces would make a meaningful difference for enterprise users. Reporting and dashboards are another opportunity. Dashboards provide helpful high-level visibility, but they can feel somewhat limited in customisation and interactivity in comparison to tools such as PBI. For instance, easier drill-down into underlying data and more dynamic, learner-centric reporting views would better support L&D teams as they analyse training effectiveness and engagement. The learning curve can also be a barrier for new users, particularly those without a project management or spreadsheet background. Templates help, but more guided onboarding or role-specific setup (e.g., for L&D, HR, operations) could speed up adoption and reduce reliance on internal champions. On integrations, Smartsheet connects well with tools like Teams and Outlook, but deeper integration with Learning Management Systems (LMS) would be a strong enhancement. Right now, a lot of manual work or workaround processes are needed to sync training completion data, which can create inefficiencies and increase the potential for error. On the AI/intelligence side, there’s clear potential, but it still feels underdeveloped in day-to-day use. More proactive insights—such as identifying at-risk learners, predicting delays in training rollouts, or recommending workflow optimisations—would add significant value, particularly for data-driven L&D teams. Finally, permissioning and governance can be difficult to manage at scale. More intuitive controls, along with clearer visibility into access levels, would help reduce risk when working across large, cross-functional teams. Overall, addressing these areas would further strengthen Smartsheet’s position as a powerful tool for managing complex, enterprise-level learning and operational workflows. **What problems is Smartsheet solving and how is that benefiting you?** Before implementing Smartsheet, our learning operations were held back by fragmented processes. Training plans, onboarding schedules, and rollout trackers lived across multiple spreadsheets, emails, and shared documents, making version control difficult, progress hard to track, and stakeholder alignment inconsistent. The result was duplicated effort, missed deadlines, and a significant administrative burden on the L&D team. Since adopting Smartsheet, we’ve been able to centralise and standardise these workflows and calendars in one structured platform. We now run national training rollouts, onboarding programs, and compliance tracking through dynamic sheets supported by automated workflows, which has noticeably improved visibility and coordination across regions. One clear example is training completion across store networks. Previously, we depended on manual follow-ups to confirm completion. Now, automated reminders and status tracking alert stakeholders at key milestones, reducing manual administration time. This shift has freed the L&D team to spend less time chasing updates and more time improving the quality and impact of our learning content. Real-time reporting has also been a major step forward. In the past, compiling training progress updates for leadership meant pulling data from multiple sources and could take several hours each week. With Smartsheet dashboards, we have live visibility into program status, cutting reporting times and supporting faster, better-informed decision-making. We also used to struggle with accountability and transparency across large, distributed teams. With clearly assigned tasks, defined timelines, and automated updates, stakeholders now have greater ownership of their responsibilities. This has contributed to more consistent execution of training initiatives and fewer delays during large-scale rollouts. Overall, Smartsheet has shifted our L&D operations from reactive and manual to proactive and streamlined—saving time, improving completion rates, and strengthening alignment between learning strategy and business outcomes. ### 27. Versatile Yet Overwhelming Workflow Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sole L. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** I like that I can easily share with others using Smartsheet. Setting up the dashboard and reports is easy once I understand the concept. The initial setup was easy, which was a bonus. **What do you dislike about Smartsheet?** Setting up a dashboard requires setting up a report, and at times I only need to change a filter. If I could do it from the dashboard it would reduce the need for multiple clicks and navigation. I also find that it does not work very well with Azure DevOps. Additionally, Smartsheet can easily get out of hand if the purpose is not well defined since it can do many workflows, and end users can build it themselves without a tech team, which can create confusion. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to ensure visibility with dashboards and reports using links to specific artifacts. It's beneficial for sharing with others and setting up easy dashboards once you understand the basics. ### 28. Excellent software integration, pricing and customer service need improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** It is easy to share with others who have a Smartsheet account, the API that follows OpenAPI standards and the MCP server setup being simple enough to get connected with AI without much hassle. **What do you dislike about Smartsheet?** The pricing on their products tends to be quite high and the formula library can sometimes require some overly complex solutions. If we could utilize regex in formulas, this would improve things greatly. Further, the customer service can be very rude and unhelpful, somtimes suggesting that bugs are "features". **What problems is Smartsheet solving and how is that benefiting you?** Prior to using smartsheet, we always struggled with remote users being able to connect to our databases to get up-to-date information. Smartsheets simplicity of use and ease to connect to when developing in-house software and automations helped improve speed and manage job throughput more effectively. It also improved our speed of turn around for in house software. As Smartsheet is our single source of truth for all project details, every department across all branches is now working from the most up-to-date information. ### 29. Highly Customizable with Streamlined Request Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Mary K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** I use Smartsheet for request tracking, updating, and tracking performance metrics. I like that it is so customizable, which is really helpful. The request sheets we use are very customized, prompting feedback after certain actions, triggering subsequent request options when some are selected, and allowing many options for saving filters for easy access for each individual. It also helps me to filter requests quickly, speeding up the data analysis process. For me, the initial setup was easy! **What do you dislike about Smartsheet?** In our team, one individual is the "expert" and dictates permissions and works on the Smartsheet forms and options. I think it could be improved so that there are built-in instructions for new users to start understanding how to create Smartsheets as well. These resources may be there already, but I haven't noticed them at all after over a year of use. These resources could be more easily accessible in that case. Being able to scroll horizontally without having to click into edit mode on sheets would be very useful. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for request tracking and updating, and it helps me quickly filter requests with common factors, speeding up the data analysis process. ### 30. User-Friendly for Big Projects, Fast Support, and Amazing Integrated AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** It is userfriendly for begginers, easy to understand and to visualize the flow of the project. I think it is a fair price if you are manging big projects which is my case. Smartsheet responds fast and clear, if some information is missing from my input, I can easily detect what di I have to work with. Personaly I havent used integration with any other plataform or software beside sending automatic emails, but the friend that recomended smartsheets to me says that the integration aspect is what he likes the most. Setting it up at the start was really easy and there are some helpfull videos for newcommers to get to know the UI. The integratred AI is amazing. **What do you dislike about Smartsheet?** I havent had a major issue with anything **What problems is Smartsheet solving and how is that benefiting you?** I really like to visualize my projects in both a timeline and a "task" list, it helps me keep track on all fronts ### 31. Streamlined Lab Ordering and Project Tracking, but Navigation Needs Smoother Flow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** Smartsheet has really helped the ordering process in our lab run seamlessly. Using one sheet along with a form lets multiple people submit order requests, and it makes it easy for me to track what has been ordered and when items are received. I also appreciate that having separate sheets for each project, with key dates included, has made our work more organized and efficient overall. **What do you dislike about Smartsheet?** I feel that the overall navigation—such as switching from one workspace or sheet to another—doesn’t flow very well. I often end up clicking around several times before I can find the sheet I’m looking for. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has solved the problem of keeping track of the dates when items are ordered and received. Previously, I didn’t have a reliable way to confirm that an item had actually been received, so orders could remain outstanding and I had no easy way to verify their status. It’s also been helpful when I need to quickly find a date for a project—the worksheets make that process much easier than digging through Microsoft Teams. ### 32. Fast, Intuitive Dashboards That Adapt to Your Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** Smartsheet's dashboard adjusts to the user preferences and visual style, helping teams to improve their workflows without forcing each user into a format. The tool works fast, so there's no time lost there, and the overall platform is very intuitive, so onboarding is a smooth process. **What do you dislike about Smartsheet?** As is often the case with platforms that integrate multiple functions, getting the most out of Smartsheet means working across several tabs or frequently toggling between menus. Because of that, the overall experience doesn’t always feel fully integrated, and it isn’t the easiest to navigate. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet in two ways, as a time tracker and a to-do list. In both cases, it allows me to work fast, switch between tasks, keep in mind the work ahead and check how my team is doing. And all that in a time-saving manner. By the end of the week, the tool has learned what tasks I have been working on, and selects them for me, so I don't have to look for them in a long list. That's a small feature, but incredibly time saving. ### 33. Comprehensive Planning Tool with Complex Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Chianne B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** I find it very easy to collaborate using Smartsheet. Being able to tag people in tasks is helpful because they're able to see what happens or what they need to do. Also, although it's not always aesthetically pleasing, there is potential for good visual representation depending on how well you use it. It's very, very effective and helpful. **What do you dislike about Smartsheet?** It's just quite complex. I understand it is an advanced piece of software, but I do think it's quite complicated. You need to work with it a lot or do a lot of training to make the most of it. I also find it a little bit clunky. The notifications, in terms of someone being tagged in the sheet, aren't always the most effective. The notification email could be a bit cleaner and simpler. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project planning, annual mapping, tracking tasks, and collaboration, making it a key tool for planning and keeping track of project progress. ### 34. Streamlined Recruiting with Smartsheet's Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina K. | Contract Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** I like Smartsheet because it saves time by automatically pre-screening candidates, so we don't have to do it ourselves. It allows us to contact candidates for further steps and simply tick a box or fill in information as we communicate with them. The commenting feature is great for team communication, as it's visible to everyone. I also appreciate the automatic emails feature, which saves us time by sending emails with just a tick of a box. The ability to create multiple sheets to pull and share information efficiently is valuable. Additionally, it provides loads of information and filters to navigate easily and find the correct candidates or information. The initial setup of Smartsheet was really easy, and overall, my experience with it has been great. **What do you dislike about Smartsheet?** Because a lot of people can use it at the same time, you need to refresh it quite often to make sure you get the latest update. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet saves time by automatically pre-screening candidates, lets me communicate with the team by adding comments, and facilitates sharing information efficiently with features like automatic emails and multiple sheets. ### 35. Captures data that otherwise wouldn't be, daily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Smartsheet?** The forms that integrate into my smartsheet. They are easy to create, use, distribute and implement within the business and to the team. The logic function in the forms are also very handy to have and practical for our teams. **What do you dislike about Smartsheet?** In order to process the data, I feel like I have to export the sheet to excel and work with it there. **What problems is Smartsheet solving and how is that benefiting you?** I created a Smartsheet that I introduced to the whole company which is integrated into our health and safety management system which is used company wide. It is transparent and everything is in a central place. Previous to this, hardback books were used on 6 different sites. It was hard to use and data could not be monitored or analysed. Now, reports have increased which is a huge benefit and it is very easy to use. It is saving me and my team time as the forms and sheets are being used and the information is being tracked and documented. It is keeping our regulatory information in one place and it is easy to see if people are not completing it ### 36. Real-Time Updates and Smooth Team Collaboration with Better Control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Smartsheet?** The platform allows teams to share relevant information smoothly, update data online in real time, and keep workflows accurate and aligned. It also lets users freeze or lock specific fields that don’t need changes, which helps maintain consistency while giving teams better control over what can be edited. **What do you dislike about Smartsheet?** It is not clear whether this feature depends on the application itself or on the administrator, but it would be highly useful to have the option to set the date format as DD/MMM/YY. When switching languages, inconsistent formats can easily cause confusion. Additionally, the ability to freeze panels and hide rows or columns would greatly improve usability. When working with large datasets, the current limitations make it difficult to complete tasks efficiently **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet has facilitated the sharing and availability of information across multiple organizational activities and projects, ensuring order and consistency throughout different regions and countries. This data is shared in real time, providing reliability and coherence across all teams. ### 37. Efficient Team Coordination, Limited by Capacity **Rating:** 3.5/5.0 stars **Reviewed by:** Kaitlyn F. | Field Archaeologist **Reviewed Date:** May 04, 2026 **What do you like best about Smartsheet?** I like that Smartsheet uses live data and can present this data in various reports, allowing me to tweak the information needed and share desired metrics with easy-to-read graphs. The dashboards are particularly helpful as one-stop pages for teams to view all kinds of data in one place, be it live links to websites, links to saved PDFs, reporting, or intake/dynamic views—it’s nice to have everything saved in one place for easy reference. I also find it easy to move workflows from paper to digital processes with Smartsheet, which made a huge difference during COVID, enabling remote work and efficient process management across multiple teams. Additionally, the initial setup of Smartsheet was easy. **What do you dislike about Smartsheet?** We often reached capacity limits on pages/sheets that were feeding other dashboards/metrics pages. Formulas couldn't run efficiently behind the scenes. We had to build several Archive sheets to hold the data. Ultimately, we then had to build 'Static' sheets which only held final numbers (vs details to each order entry with the formulas). Increasing the amount of cells/data that could be run at once would have been helpful for us. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet to transition workflows from paper to digital, enabling remote work and efficient team processes. It helps track timelines, manage outputs, and integrate live data into reports and dashboards for clear communication and effective metrics tracking. ### 38. Powerful Data Visualization and Integrations, but Dashboards Take Time to Master **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Smartsheet?** Smartsheet is a powerhouse for entering and visualizing data however you see fit. I often call Smartsheet the spreadsheet on steroids because it adds a ton of functionality to spreadsheets you would otherwise have to spend hours configuring in Excel or Sheets, saving us time and money (ROI). The UI has improved significantly over the years, with a more intuitive experience. And the integrations library has grown to include other common tools in our tech stack, making it easier to connect our tools. **What do you dislike about Smartsheet?** It can sometimes get clunky and cluttered if you're not managing your sheets properly, especially when they have a ton of data. It may take a bit longer for them to load, but nothing too drastic. It's also a steep learning curve when building dashboards, so I highly recommend leveraging their support resources and video tutorials for faster onboarding. **What problems is Smartsheet solving and how is that benefiting you?** The addition of Smartsheet's AI has been a game-changer. Auto-column updates, insights into your work, and data you may not have otherwise thought about including in a report are all surfaced by the AI. Overall, it's helping us structure our data in a way that makes sense to both stakeholders and us. ### 39. Easy, Familiar Task Tracking That Keeps Clinic Work Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Smartsheet?** I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content, so I have many small tasks to track every day. I use Smartsheet to manage patient follow ups, printing diet charts, appointment confirmations, and content planning. I don’t come from a technical background, but I could start using it without any help. The layout feels familiar, like a simple table, so adding tasks and dates is easy for me. It was easy to set up my sheet for weekly clinic work and content planning. I just created columns for task, status, priority, and due date and started adding my daily work. I didn’t need any special setup or training to begin. I open Smartsheet almost every day to check what is pending and what is already done. It helps me plan my clinic day and also manage content work for the week, so I don’t forget follow ups and small tasks. The features I use most are status, priority, due dates, comments, and attachments. Attaching files like diet charts and notes to tasks is helpful because everything stays with the task and I don’t have to search for files later. I also find it easy to connect this with how I already work. I track expenses in another app and then note related review tasks in Smartsheet. It fits well into my routine and doesn’t feel complicated to use. **What do you dislike about Smartsheet?** One thing I notice is that Smartsheet works best on a bigger screen. On smaller screens, I prefer to note things down and update later from my laptop. Also, when I add many tasks in a day, I sometimes forget to set the right status and have to correct it later. **What problems is Smartsheet solving and how is that benefiting you?** Earlier, I used to handle clinic tasks and content work in a very loose way. Some days I focused only on patients and forgot content deadlines, and some days it was the opposite. There was no clear picture of what was pending and what I had already finished. With Smartsheet, I now keep a simple running list of my work. When I complete something, I mark it and move on to the next task. This helps me stay consistent instead of working in bursts and then catching up later. Over time, this has made my work feel more controlled and less rushed, especially on busy clinic days. I also don’t miss small things like printing diet charts or follow-up calls because they are already listed there. ### 40. Real-Time Collaboration, Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Maddie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsheet?** I love that Smartsheet allows me to make changes and update information in real time, which my colleagues can see. It keeps me updated on each update and lets me notify others about changes. I also love that it is easy to use and not overcomplicated. The initial setup of Smartsheet was really easy, and it's a strong project management tool that combines spreadsheet layouts with collaboration. These features influenced my team to switch from Google Sheets because it provides real-time updates and ease of use, unlike the bugs experienced with Google Sheets. **What do you dislike about Smartsheet?** While basic features are easy to use, more advanced tools such as formulas and cross-sheet linking can be difficult to learn. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet keeps me updated on changes, allowing real-time updates and notifications for my team. It's easy to use and offers strong project management tools that enhance collaboration, which is why we switched from Google Sheets. ### 41. Outlook Auto-Notifications Make Ticket Tracking a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** shubham a. | Manager - Supply Chain Systems, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Smartsheet?** I like the auto notifications through Outlook for outstanding tasks. It has improved or time in tracking and responding to system tickets. We do not need to respond to requestors and once we hit complete, they get a completion notification. **What do you dislike about Smartsheet?** Not much really but I would probably love if Smartsheet can work on the aesthetics a little bit. It still feel like we are working in an excel especially since we moved from Monday.com to Smartsheet. **What problems is Smartsheet solving and how is that benefiting you?** It is solving manual tracking of tickets, tasks and communication ### 42. Intuitive Time Reporting Made Easy with Smartsheet **Rating:** 4.5/5.0 stars **Reviewed by:** Fátima S. | Full-stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Smartsheet?** i've known smartsheet through the company i work for, they use it to report the hours we work at each week. it is very intuitive, we can see the list of tasks we can report our working hours and also mark the tasks as favorites so that they are memorized for next week's reporting. overall, it is a very simple yet complete platform, it fulfills its goal **What do you dislike about Smartsheet?** it is very simple and intuitive for my daily usage, but at the same time the login interface part can have extra clicks sometimes. we can login through email code or email/password, and both are very useful, but it can take a bit confusing. overall, it can be refined, but still works perfectly well **What problems is Smartsheet solving and how is that benefiting you?** this platform helps my company organize and centralize tasks and time tracking in a simple way. for me, the the biggest benefit is how intuitive and user-friendly it is, since it saves time and makes the reporting process much smoother ### 43. The most comprehensive Project Management Tool I have ever used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Smartsheet?** I like that Smartsheet can do a lot of things. It's a more sophisticated Microsoft Excel that can more easily be manipulated for data visualization that is specialized for different audiences. **What do you dislike about Smartsheet?** The system can sometimes be very slow because it is doing so many things at once. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet makes it easy for us to connect data from many different areas of project management into one place. I can pull pipeline data, capacity planning data, budgeting data all into one report. Or, host all that data in one place, and build separate reports on the data depending on who wants to look at it! It gives me a one stop shop so that I don't have to be pulling information from many different places to get the one picture that I need. ### 44. Streamlined Workflow and Stronger Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Ianina Danielle F. | Global Data Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Smartsheet?** It automates data entry and everyday tasks, which helps streamline our workflow. It also improves team collaboration by making it easier for everyone to stay aligned and work together. **What do you dislike about Smartsheet?** If you’re a beginner, it can feel a bit tricky to navigate at first, and it may take some time to get used to where everything is located. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps solve problems in project management, collaboration, and data integration by providing a familiar, spreadsheet-like interface. It’s easy to use, especially for people who are already comfortable with Excel or Google Sheets. ### 45. Great for Document Sharing, Lacks in Scheduling Capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** David W. | Project Manager/Senior SAP PM Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Smartsheet?** I like that Smartsheet is mobile phone-friendly, so I can read and input data from anywhere. I also like the forms feature, which is very easy to use. The forms make it simple to input data, and I can create sheets and forms once and reuse them for multiple projects. **What do you dislike about Smartsheet?** As a project scheduling tool, I find Smartsheet to be very poor. It is only a little better than creating a Gantt chart from a spreadsheet. I much prefer using Microsoft Project. One feature that many users have requested for years, but Smartsheet seems to just ignore, is to provide a built-in WBS number. Instead, a user has to create multiple dummy columns and use many formulae to calculate the WBS element value. For a seasoned project manager, this is annoying. Additionally, if I want a task to commence at a particular time of day, which is not the configured start time for that day, then I need to create a dummy task whose duration is the difference between the start of the day and the time the task is to commence. It is embarrassing to explain this dummy task to clients. I do export project documents and schedules to MS Excel for sharing with customers. I have to do this as many seem to have difficulty accessing the shared sheets directly in Smartsheet. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet lets me use project templates, make documentation accessible in one place, and share with colleagues and customers. The mobile-friendly and forms features simplify data input and project reuse. ### 46. Simple, Collaborative, and Easy to Share—Great Value for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Jack H. | Financial Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartsheet?** I like how collaborative it is; it’s perfect for using as a shared document or a checklist of tasks to complete as a team. It’s simple to create a new file and share it with anyone who needs access. It can handle a lot of data in a single file, and I love how easy it is to export everything into an Excel sheet. As a business, many of our departments use this, so we’re definitely getting our money’s worth. Getting set up only took a matter of minutes, which made the whole process really easy from that aspect. **What do you dislike about Smartsheet?** I’ve heard there are AI features within the product, but it hasn’t been made clear what they are. Because of that, I feel those capabilities could be highlighted more—perhaps through an email update, or by sharing some training videos. I feel the same way about integrations: it isn’t obvious to me which tools it can integrate with, and a bit more guidance or visibility here would help. **What problems is Smartsheet solving and how is that benefiting you?** Before using the product, people were using excel files saved within locations that only certain people had access to. This ultimately caused version control issues. Smartsheets has solved this issue by creating one source of truth that is easy for the right people to access. This has saved several hours each month. ### 47. Streamlined Operations with Smartsheet's Robust Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Smartsheet?** I use Smartsheet mainly because of its organization. The best part is its centralized database which allows people across the company, whether in South Africa, Mozambique, Zambia, or Tanzania like me, to access the same information without redundancy. Smartsheet offers cloud-based data and accessibility. I love the accountability it provides. We switched to Smartsheet because it was much easier and more organized than what we were using before, allowing us to access more data and workspaces. Setting up the first tables and sheets in Smartsheet was easy, and it made things much easier compared to the other product we were using. **What do you dislike about Smartsheet?** Nothing so far **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for day-to-day logistics operations. It centralizes data, enhancing accessibility and organization across our company without redundancy, unlike Excel. The cloud-based system improves accountability and streamlines data access for everyone globally. ### 48. Strong Project Visibility and Easy Collaboration with Smartsheet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartsheet?** It provides strong visibility within projects, and it makes collaboration easier when working with multiple stakeholders and team members. It also allows a clear overview of project status for external stakeholders with ease of use being a key element of use within our environment. It allows integration with outlook to provide key information across multiple platforms, allowing notifications to be sent via email and within the visible project and sheet related chats through the Smartsheet system. **What do you dislike about Smartsheet?** Sometimes the automation side of linking and creating automatically updating cells can be a tedious task. This can reduce how well Smartsheet performs in an environment where several sheets are interlinked and interdependent. The cost is also a factor that limits the number of teams members that use the software, as some members use the software less, making the subscription non-viable at the current price point for this amount of use. Other platforms we have investigated also have AI features that aid in automating some of the internal processes we currently use, which the current Smartsheet AI cannot do at this stage from my understanding. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet is able to support external customers and allow for clear visibility of their projects as they are worked through in house. This benefits myself as I am also able to see where a project is tracking at any stage of the process internally, and know that our clients can see the same relevant information keeping expectations and timelines realistic and under control. ### 49. User-Friendly but Needs Better Automation and Training **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartsheet?** I use Smartsheet as a project management tool for developing employee trainings and creating dashboards for employee data visuals. I like how easy it is to use, especially the AI feature that acts like a guide for unique issues. I also find it visually appealing, as it makes complex data look simple and easy to comprehend, which is helpful when presenting to stakeholders who focus on high impact items. Smartsheet helps refine the data and presents it well. **What do you dislike about Smartsheet?** It's hard to automate and plug in specific systems through the API, and it doesn't work well with specific platforms like Laserfiche. The initial setup was quite tedious, and since my team isn't tech-savvy, we needed consultants, who ended up teaching us things we could have learned on YouTube. **What problems is Smartsheet solving and how is that benefiting you?** I use Smartsheet for project management and dashboards. It solves ease of use for creating dashboards and presents data simply. The AI feature helps with unique issues, refining data for stakeholders seeking high-impact items. ### 50. Intuitive Yet Detailed Organization with Smartsheet **Rating:** 5.0/5.0 stars **Reviewed by:** LaSandra M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartsheet?** I like Smartsheet because it helps me keep track of when things are due and what needs to be submitted. It keeps my work organized. I also find it easy to use, and I appreciate that it's structured like a spreadsheet, which helps me keep things itemized and separate. This is particularly helpful for managing a lot of information and files that need to be input into the computer. It assists me in keeping those things separate and keeping track of what I've already done. **What do you dislike about Smartsheet?** I like that the forms, when you first click on them, it shows you the spreadsheet as opposed to the actual form to fill. I wish it was the other way around. From my understanding, the initial setup was a little bit difficult. **What problems is Smartsheet solving and how is that benefiting you?** Smartsheet helps me know when things are due and need submission, keeping everything organized. Its spreadsheet format helps itemize and separate information, which is great for managing data and files. ## Smartsheet Discussions - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 8 comments, 6 upvotes - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 4 upvotes - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote - [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+11%3A25%3A56+-0500&secure%5Bsession_id%5D=d6b5fb90-72e9-492c-a7f1-4470214b2f9b&secure%5Btoken%5D=a5301f7a57122c42923df54ce3a6484544f5c6a11277615408cfe2e87e30ccd2&format=llm_user) ## Smartsheet Integrations - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 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Team Member Roles - Automated Alerts and Notficiations **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Project Management** - Dependencies - Priorities - Lean Management **Management** - Audit Trail - Integration **Content Planning** - Content Organization - Task Assignment - Content Scheduling **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Resource Management** - Resource Definiton - Capacity - Scheduling **Resource Management** - Definition - Allocation - Optimization **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Public Sharing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Marketing Campaign Performance** - Performance and ROI Tracking - Activity Tracking **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Marketing Calendar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Other Features** - Integrations - Reporting ## Top Smartsheet Alternatives - [monday work management](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,444 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,481 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,454 reviews)