Grafana Labs Reviews & Product Details

I love the graphical user interface (GUI) of Grafana Labs, which is beneficial for both end users and management teams. I find the dashboard designs to be outstanding and appreciate the customizable visualizations that make data interpretation more intuitive. The dynamic filtering and variables allow for flexible data interaction, making it easier to tailor the experience to specific needs. Additionally, the alert configuration via the GUI enhances usability and responsiveness. Overall, the setup process of Grafana Labs was impressive and less time-consuming than expected, taking around six months to integrate with the entire network effectively. Review collected by and hosted on G2.com.

I find the alerting capabilities of Grafana Labs limiting. Although the alerts are powerful, crafting advanced alert logic often requires proficiency in PromQL or the use of custom queries. This complexity can be challenging for those who do not have a developer background, making it difficult to fully utilize the alerting features without specialized knowledge. Review collected by and hosted on G2.com.

Grafana saved us during Black Friday. Set up a dashboard showing API response times next to our test results - immediately saw why checkout tests were timing out (backend was taking 8 seconds to respond during flash sales).

The Slack alerts are noisy but worth it. Got pinged at 3am once when deployment broke prod - crash rate jumped to 12%. Review collected by and hosted on G2.com.

Initial setup with Prometheus was a headache. Some visualizations lag with large datasets. Panel arrangements break on different screen sizes. Review collected by and hosted on G2.com.

I love how Grafana provides powerful and customizable dashboards. It makes visualizing data from various sources like Wazuh and CrowdStrike super easy, giving us clear insights in real-time. The flexibility in creating alerts and tracking metrics is a huge plus for us to monitor our cloud resources. Review collected by and hosted on G2.com.

While Grafana is great for data visualization, setting up some of the more advanced features can be a bit complex. It can take time to learn all the configurations and integrations, especially if you're new to the platform. Review collected by and hosted on G2.com.

What I like best: Grafana is fast, clear, and flexible. It turns raw metrics into something instantly readable, and the plugin ecosystem makes it easy to connect to anything without hassle. Review collected by and hosted on G2.com.

What I dislike: Large dashboards can get heavy, and managing too many data sources or panels becomes messy fast. Alerting still feels a bit clunky compared to how polished the visualization side is. Review collected by and hosted on G2.com.

Grafana makes it really easy to visualize metrics and logs from different sources in one place. I like how flexible it is you can connect Prometheus, Loki, and even cloud services without much hassle. The dashboards look clean, and you can customize them quite a bit. I also appreciate the alerting features and the fact that the open-source version still gives you a lot of power. Their documentation and community are also great when you need help Review collected by and hosted on G2.com.

Some of the more advanced features can be hard to figure out at first, especially if you're new to observability tools. Managing a lot of dashboards can get tricky unless you're very organized from the start. Also, some useful features like team management and reporting are only available in the paid plans, which might be a limitation for smaller teams or personal projects. Review collected by and hosted on G2.com.

Grafana is our go-to tool for monitoring application logs and errors, both during development and in live production environments. It is straightforward to use and was simple to implement, thanks to its seamless integration with the tools connected to our application backend. We rely on it daily to identify errors that aren't apparent from the frontend. Review collected by and hosted on G2.com.

Limited features and filtering capabilities but still enough. Review collected by and hosted on G2.com.

Grafana offers a highly intuitive and flexible interface for building very interactive dashboards. It supports a wide range of data sources, including Prometheus, Azure Monitor, and more, which makes integration seamless Review collected by and hosted on G2.com.

While Grafana is excellent overall, managing permissions and fine-tuning user access across multiple dashboards can require some initial configuration. Additionally, creating very complex queries may have a learning curve depending on the connected data source Review collected by and hosted on G2.com.

open-source-first approach and its ability to unify data from diverse sources, offering a single pane of glass for observability. Review collected by and hosted on G2.com.

nothing from me, users first give a try it is open source and easy to integrate Review collected by and hosted on G2.com.

Ability to monitor server resource capacity and performance. Ability to review database performance and configuration. Dashboard and alerting capabilities. Review collected by and hosted on G2.com.

Difficulty in overall configuration and setup. Review collected by and hosted on G2.com.

The concept behind Grafana’s platform is promising—visually appealing dashboards, broad integrations, and the possibility to monitor metrics all in one place.

However, our overall experience turned out to be very disappointing.

Despite only testing Grafana Cloud’s Prometheus service for a short time—and encountering immediate limits that prevented any real functionality—we were billed thousands of dollars with no clear explanation or help.

Attempts to resolve the issue were met with minimal cooperation and opaque justifications that left us feeling let down rather than supported. Review collected by and hosted on G2.com.

Our company’s experience with Grafana Labs has been extremely disappointing and frustrating. We briefly tested Grafana Cloud’s Prometheus service—at most for an hour—and encountered immediate technical limits (remote write cap and rate limits). Despite those limits preventing a successful setup, Grafana still billed us thousands of dollars (over $4,000) for alleged “usage” we can’t verify.

When we requested a detailed breakdown (such as which metrics or IP addresses were involved), Grafana’s support team could only repeat that they saw a large volume of data hitting their cloud, insisting it was our fault without giving concrete evidence.

Their attempts at resolution were minimal at best—offering small partial refunds on a huge invoice—and pointedly ignored our contention that the usage data they claimed to have seen was inconsistent with our actual test.

Even after explaining that we never got the service fully working and canceled in fear of racking up more charges, Grafana was unwilling to provide a fair or transparent resolution.

If you’re looking for a cloud solution that stands behind clear pricing, customer-friendly policies, and helpful support, our experience shows Grafana Labs doesn’t meet those standards.

We ended up paying an unjustifiably high bill for a failed test and received almost no cooperation in understanding or rectifying the situation.

It felt like a money grab rather than genuine customer support. Review collected by and hosted on G2.com.