Jamf Reviews & Product Details

JAMF offers an array of feature-rich products that are straightforward to configure and deploy. I also really appreciate that JAMF supports Apple’s new features even before they’re officially released. That gives us time to identify and test the impact of upcoming changes and prepare well in advance of an upgrade. On top of that, their customer support is the best I’ve experienced from any software company I’ve worked with. Review collected by and hosted on G2.com.

Nothing! I haven't had a bad experience with Jamf. Review collected by and hosted on G2.com.

I like the ease of use that Jamf offers, and how they work closely with Apple to keep their product as up-to-date with the OS as possible, making it ready to deploy as soon as new OS updates arrive. I also appreciate their addition of other services like Jamf Protect and Jamf Connect that enhance our management capabilities. Furthermore, the setup was fairly easy, and the onboarding support we purchased was really nice and helpful, with a great trainer. Review collected by and hosted on G2.com.

I wish that the Jamf accounts and products were all synced together into one console. It would also be nice to see the AI assistant within Jamf offer best practices and direction when building workflows, policies, profiles, and blueprints. Review collected by and hosted on G2.com.

Jamf Pro is easy to use, yet extensible and flexible. It makes it easy to manage 10-10,000 devices! Most importantly, Jamf Pro was/is developed with Apple products, and for Apple products. Jamf also doesn't outsource support, it is done in house. Response times when dealing with support have been excellent. This is one of my biggest issues with other vendors. The product is only as good as the service backing it. Jamf is all over it, and they are ready when new iOS features are released by Apple out of the gate Review collected by and hosted on G2.com.

While Jamf has been a fantastic partner for managing our Mac fleet, there are a handful of areas where I'd love to see it grow:

* The learning curve is real. Jamf Pro is incredibly powerful, but new admins can feel a bit overwhelmed at first. More guided onboarding inside the console would go a long way.

* The interface shows its age in spots. Some screens feel modern and polished, while others feel like they're from an earlier era. A more consistent UI would make daily work even smoother.

* App Catalog coverage keeps improving, but has gaps. I still lean on Installomator for titles that aren't in the catalog yet. I'm excited to see the library keep expanding!

* Keeping up with identity changes takes effort. With Platform SSO evolving alongside Jamf Connect, clearer guidance on when to use which would really help admins plan their path forward.

* Two APIs can be confusing. Juggling the Classic API and the Jamf Pro API adds friction for scripting and automation. A fully unified API would be a welcome milestone.

* Pricing can be a stretch for smaller teams, though the value it delivers is hard to argue with.

None of these take away from how much Jamf simplifies our zero-touch onboarding and day-to-day management. They're more like a wish list from a happy customer who wants to see a great product get even better. Review collected by and hosted on G2.com.

That it built for Apple products. Its hard to find software that works almost 100% of the time for Apple products. But JAMF is the answer to that problem. Review collected by and hosted on G2.com.

I think more focus should be on the patch reporting and allowing us to customize our own reports uniquely based on our environment. This will allow us to deliver personal reports that might be needed for delay task. Review collected by and hosted on G2.com.

I like how Jamf Pro provides complete visibility and control over all Apple devices in our environment. It streamlines deployment, configuration, and compliance management while keeping the user experience seamless. Review collected by and hosted on G2.com.

Jamf Pro works great for device management, but I wish the dashboard and reporting tools were a bit more intuitive for non-technical staff. Some settings require admin-level access even for basic classroom tasks. Review collected by and hosted on G2.com.

The preferred option I can recommend as a device management solution to deploy for a customer. Small or large amounts of devices, Jamf Pro scales very well.

Easy to maneuver interface. Easy to enroll devices, both using prestage zero touch enrollement, or user enrollment of devices already in use.

Zero touch enrollement leaves all the guesswork out for the end user, leaving more time for productivity within the first hour of turning on the new device or Mac(network speed and amount of software to roll out permitted). End users can get software directly distributed at setup or any time later, which is such a treat for IT used to image computers.

My favorite? SSO Kerberos extension distribution works really great, reducing time spent on logging into various web tools your organization use. Review collected by and hosted on G2.com.

For a novice user, you will want to either set aside quite some time to get to know the interface and advanced options well or bring in someone who does. Otherwise, you'll be left out of the more advanced (read: the best) capabilities of Jamf Pro.

Interface has a lot of space left over if used on a high-resolution screen/fullscreen browser window. On the other side, this also makes the interface less cluttered. Review collected by and hosted on G2.com.

Expert support never leaves you behind. The support at Jamf is amazing. If you ever have a question either submit a ticket or ask the Jamf Nation community which is amazing too! I don't ever feel like I'm out in the forest. I can always count on assistance when I need it. I also like how simple Jamf has made the layout. Everything is streamlined and makes sense. If you are a new user or an expert user it couldn't be easier to be productive and manage a small number of devices or a gigantic enterprise. Review collected by and hosted on G2.com.

Client list could be more extensive. I still haven't figured out how to delete multiple clients at once when computers are retired. Patch management could be more user friendly and provide support for automating more software updates like Microsoft Office, Adobe Flash, Google Chrome and more. It's a pain to have to find the update files and register them on your server and setup a deployment plan. I wish you could just schedule an automatic deployment rule. Review collected by and hosted on G2.com.

I love the amount of customization that Jamf Pro provides, and how, once groups are established, most things just work. Ever since using Apple School Manager along with Jamf, the control we have is extremely granular, hands-off, and applies quickly. When we receive a new computer, we can have it fully set up and ready for the end user in under twenty minutes, with very little work from our techs. Being able to use custom triggers and call those triggers from another script leads to very controlled and predictable workflows. Jamf customer support is fantastic, too. They always respond quickly and teach me how to better use the product. Review collected by and hosted on G2.com.

Most of my complaints about Mac management have to do with Apple, not Jamf Pro, such as how it's impossible to remotely allow screen recording for classroom computers.

For Jamf though, the only thing that bothers me is that I can't "push a script" in the same way that I can on Windows. It's a little frustrating to be on the phone with a customer and say, "I've scoped you to a policy that should fix this. Wait fifteen minutes and call me back." "It's been two hours and you still can't work? Oopsie, guess I'll head over in person." I wish there were a management command that triggered a "jamf policy" check. Review collected by and hosted on G2.com.

I love that Jamf Pro allows us to easily set up, configure, and deploy our Apple devices, making what used to be complicated processes easier for our users. I appreciate the robust app and hardware inventory reports, which make it easy to identify apps that need patching and track aging devices. The fact that it is cloud-based is a big plus, unlike our Windows team, which is still domain-bound. Also, the ease of creating Self Service entities offers endless possibilities for customization. The onboarding process was super easy, largely thanks to a great individual who tailored it to our needs. Review collected by and hosted on G2.com.

The support has changed and it isn't efficient to have to talk to an AI bot before being able to submit a ticket. Most Jamf Admins are well-versed in research and using resources like Jamf Nation and Slack, so by the time we need to contact support, we want to just put in our issue or ticket without having an AI bot troubleshoot again. Also, it is not integrated with any of our other services. Review collected by and hosted on G2.com.

Jamf Pro has made it easy to manage and deploy apple workstations in a higher Ed university setting. I am able to track inventory, push packages, and run important policies to keep my CISO happy. I especially like the Extended Attributes so I can run custom scripts to gather even more information about the devices across the university. This has been extremely helpful narrowing down which computers/laptop can upgrade to the latest OS, and which devices should be surplus as they no longer will be supported by Apple. Makes staying in a supported state much easier. Review collected by and hosted on G2.com.

Main issue is JAMF is mainly for Apple, but definitely not a bad thing. Would have been nice to have cross platform options for windows devices over the same MDM. Review collected by and hosted on G2.com.