Action1 Reviews & Product Details

Action1 has really great remote management tools that are effective and work when I need them to, including immediately.

Over the past 30 years, I’ve used at least 6 or 7 other vendors, including big names, and none of them have offered a system and toolset that’s as robust and responsive for handling the many workstation tasks that need to get done. With Action1, it works in a way that actually fits how I operate. Overall, Action1 works very well for me.

The dashboard makes it very easy to find any workstation I need to work on and apply any updates, software rollouts, and security fixes that are required.

Including the ability to create as many custom tools with Power Shell and other methods I need for infinite possibilities. Which helps maintenance tasks, troubleshooting, and security fixes very effectively. And like all aspects, things happen right away and I can monitor real-time progress of each action.

It allows me to schedule pre-configured tasks or custom tasks that I create.

The fact that Action1 allows full features for free to people and small companies is truly amazing. I take care of around 50 machines, and Action1 costs nothing. Which is why I think providing honest reviews like this that can help the company gain more customers is the least I can do.

They offer great free conference calls for training that also allows you to ask questions about features and learn about what they are working on by way of new features that are coming.

I have never experienced a service provider of this type that has been such a great experience all around. Review collected by and hosted on G2.com.

There isn’t much I can say I dislike. Action1 pretty much does everything I need, and with the custom tools I can create inside Action1, I can essentially make it do whatever I need.

The one thing I wish it could do, but currently doesn’t, is handle Microsoft Office 365 updates. It can manage some standalone components, but not all of them, and it doesn’t cover the click-to-run versions.

I understand why Action1 can’t, though. Microsoft has so many licensed versions, paid tiers, and installer types that all represent slightly different builds. It gets complicated fast. Honestly, I’m not sure how Action1 could handle that even if they wanted to; it may not really be possible.

That said, by using the custom software package creation tools along with scheduling and other components, you can still create the exact Microsoft Office 365 update your company needs. So, in a slightly roundabout way, it can be done within Action1—it just needs to be set up by you first so Action1 can use your required Office 365 version.

I’m sure the same approach would apply to other software that Action1 may not handle by default. Office 365 is the only one I’ve run into so far. Review collected by and hosted on G2.com.

It almost seems too good to be true for a free application. The interface is clean and easy to use, with no hidden menus and an overall wonderful UI. It was also easy to install across my endpoints, whether Windows or Mac. Paired with Intune, all my endpoints are automatically added to Action1. We currently have around 25 endpoints, and it works flawlessly for installing and updating software, patching vulnerabilities, and handling pretty much everything overall. Review collected by and hosted on G2.com.

Honestly, for a free platform, I can’t really point to anything I dislike. It does its job, and it does it really well. If I had to mention one thing, it would be that some features keep getting pushed to the next release (for example, the self-service app store for endpoints). That said, they explained the reasons, so it’s understandable. Overall, for a free platform, it’s incredible. Review collected by and hosted on G2.com.

Action1 has been an excellent solution for managing our company’s endpoints, especially for a small organisation like ours with fewer than 40 devices. Its patch management features, along with real-time visibility into our devices, have made it much easier to monitor endpoint health, spot missing updates, and keep everything current. The platform feels intuitive and effective, and it lets us manage devices efficiently without needing a large IT team. Overall, Action1 has noticeably improved our endpoint visibility and patch management workflow, and it’s a valuable tool for small businesses that want reliable, practical IT management. Review collected by and hosted on G2.com.

I have not yet seen anything to dislike since I onboarded Review collected by and hosted on G2.com.

What I like most about Action1 is how easy it is to manage endpoints and deploy updates remotely. It saves me time when maintaining computers and helps me keep everything up to date without having to access each device manually. The interface is straightforward, and overall it makes day-to-day IT support much easier. Review collected by and hosted on G2.com.

Sometimes I would like to have a few more options to customize certain tasks and make them fit our workflow better. Other than that, Action1 has been a great tool for managing our endpoints, and the overall experience has been very positive. Review collected by and hosted on G2.com.

I like that Action1 is self-contained and a pretty secure container, and that it’s free for customers with fewer than 200 endpoints. I can jump onto a staff member’s computer in about 15 to 20 seconds to help with their problems. I can run queries against enrolled endpoints and selectively deploy patches or scripts automatically. Action1 gives me a single pane of glass for vulnerability management and patching, along with software deployment, updates, scripts in multiple languages, custom endpoint attributes, and scheduling. I can do all of that in one console and get the evidence I need for audits, so I don’t have to chop and change between tools. It does the patching, remote connection, and monitoring work I previously used separate tools for, simply and effectively. Setup was very easy: my first agent worked straight away and showed me what I needed. Once deployed, Action1 is simple to operate and maintain. Review collected by and hosted on G2.com.

I think the endpoint agent could be a little better at staying alive on devices. Sometimes a computer is on but goes into standby, and the agent shows as offline even though the device is still pingable. It would be helpful to have support or an FAQ explaining how to keep Action1 active so I can remotely connect when a device is on and available, even if the screen is locked. Review collected by and hosted on G2.com.

We are working to meet the requirements of the NIS2 Directive, and this software has become an essential tool for showing auditors that all our computers are up to date and free of vulnerabilities. I also replaced another product we were using for network inventory management, so I now effectively have two solutions in one: patch management and inventory. The best feature is the REST APIs that have allowed me to create an individual endpoint page on our intranet that the owner of each endpoint can access and consult. Review collected by and hosted on G2.com.

When creating automations, I would have preferred to be able to select endpoints manually, or select a group and exclude specific endpoints. With the current setup, I have to create a large number of groups to cover every scenario. For example, I often have a weekly patch automation, but on a particular day I may know that two endpoints are being used for a demo and that I can’t afford to slow them down. In that case, I’d need to exclude just those two endpoints. Review collected by and hosted on G2.com.

It’s really useful for patching every endpoint in my organization. It can also help end users when they run into issues with remote desktop features. Most of the patching process can be automated, which saves a significant amount of time and effort.

The reports are genuinely useful, and there are plenty of helpful built-in scripts. The software repository also includes a wide range of applications, which makes software deployment much easier. Customer support is fast and readily available whenever you need assistance.

Over the years, Action1 has dramatically improved its reliability. We experience very little downtime when using the platform.

Before using Action1, we handled all of our patch management manually. There’s no need to explain how tedious that was. It could take anywhere from 30 minutes to an hour to patch a single endpoint. With more than 380 computers and only two technicians, it was an almost impossible task.

Now, with Action1, we have automation set up for every day of the week, and we can patch endpoints based on specific conditions, all thanks to Action1. What used to take hours or even weeks can now be completed in just a few minutes. We simply approve the new updates, and that’s it. We save thousands of dollars every year just by using Action1.

Overall, Action1 is user-friendly and can be implemented in an organization in less than an hour. It has made a huge difference in how we manage our endpoints and has saved us a tremendous amount of time and resources. Review collected by and hosted on G2.com.

- Remote desktop features can be a little buggy sometime Review collected by and hosted on G2.com.

The basics are easy to use, good overview of all clients and A lot of Features, some of them I still need to discover :) Free for first clients Very, very easy implementation. Just install the client on notebooks and don't look back! Review collected by and hosted on G2.com.

More advanced features are not directly visible, but I think it cannot be avoided because of the many features Action1 provides Review collected by and hosted on G2.com.

I like that it’s free to use for small companies, and the Intune integration is amazing. It always reacts really fast, and the overall look is so slick. I had a few minor questions at first, but I got answers really quickly. The dashboard shows real data and is intelligent enough to help you get your KPIs. Review collected by and hosted on G2.com.

I want an easy way to add new applications for push notifications, like the Copilot app. Right now, I need a link to the file, but that link doesn’t exist. Also, I’d like to receive email alerts when a server is down. I created a rule for this, but so far it doesn’t seem to be working. Review collected by and hosted on G2.com.

What impressed me the most about Action1 was that it was very quick to set-up and configure. The functionality out of the box far exceeded my expectations, especially with the free plan for up to 200 without limitations or needing a credit card. We were able to set-up a trial and evaluate all the options and features very quickly. It had all the essential elements for a successful trial and quick transition to production. Review collected by and hosted on G2.com.

The documentation is not as clear as I'd like it to be when dealing with scripting and automations. I would prefer more detailed instructions and limitations that are shown.

Software matching filters in Automations could do with 'previews' so we can see what updates/installs are filtered.

The UX for scripting is lacking and could deal with script formatting. But generally, we overcame this by using an external editor and uploading the scripts (which is the recommended method).

The dark mode colour scheme isn't to my liking as the the blue on black background is not comfortable to my eyes. A few more colour themes would be good to see, and possibly the ability to configure a few key colours to make it our own themed product would be great.

The remote connection tools are lacking. It would be fantastic to have better remote access and/or terminal/ssh access to devices via a secure pipe using Action1. We've learned to live without this, but it would be very useful. Review collected by and hosted on G2.com.