JotForm Reviews & Product Details

JotForm has some really great form features, but what I like best is all the conditional logic to guide what questions are visible or hidden, required or not, and route to different next steps. It makes it easy to have all different roles reporting to me complete the same monthly report or different customers to complete the same pricing request or lead gen form. Review collected by and hosted on G2.com.

I really don't have much to share here. I wish JotForm was more of a market leader to be the primary tool, as I find the analytics tool and form options cleaner than the competition.

I wish the convert to PDF feature was cleaner - I always wish I could convert forms to PDFs but so much of the look of it breaks that i never use it anymore. Definitely an area of opportunity. Review collected by and hosted on G2.com.

I found JotForm easy to customize to suit our organization's needs. I could adapt the format of the form's questions and the visual appearance. It was relatively simple to integrate my customized forms into our store website. I also was able to customize follow-up communication and actions for after a client submitted a form. I used this to option to promote additional interactions and conversions with our clients. The user interface was not complicated. I could try JotForm for free without commitment. Review collected by and hosted on G2.com.

Probably the biggest downside was paying for use - in comparison to using something that's free like Google Forms. We had to purchase JotForm when we hit over 100 form submissions in a month. Review collected by and hosted on G2.com.

The tool is unexpectedly capable of a wide range of functionality and seems very stable. Even more important though is the very responsive and creatively helpful support! Working in the IT/IS industry for over 20 years I can't even begin to list off the shockingly long role call of other software companies that should absolutely commit to achieving the level this company has. Review collected by and hosted on G2.com.

The major complaint I have is that while the tool is quite capable, as I noted, oftentimes it is anything but obvious how to achieve the desired outcome. Also, even though I work in IT/IS, I don't code (not even CSS) and have neither the desire nor time to learn and there are still too many situation where CSS has to be written directly in the forms versus web UI controls and config to achieve the look and behavior desired. Review collected by and hosted on G2.com.

JotForm is incredible. It's easy to use and easy to organize your forms for your clients. We've been using it for the past year to help our clients and future clients get into our programs. We use the form for clients to fill out to see what programs we offer the best services we can offer them. It also helps us see what needs they have and how we can address them. We've been able to use JotForm for multiple projects. It's been a great asset to our company at Odyssey House. Review collected by and hosted on G2.com.

Nothing. I haven't had one issue with it. It's a really easy program to use. It's nice because it's all online and it has a simple interface that walks you through the process. It's a great service that makes it easy to make forms available online for clients. It truly is an easy program to use. It has a nice simple interface easy to access all the information I need and the best part is it'll email me the info when someone fills out a form so I don't even need to go to the site to get it. Review collected by and hosted on G2.com.

Easy HIPAA compliance, extensive integrations with services like Dropbox, Zapier,MailChimp, Hubspot, Zoom, and MANY more. JotForm has a number of options during form development with extensive customization once you locate all of the controls. Review collected by and hosted on G2.com.

Excessive upsell prompts even for paid accounts (which I have). I can't turn this off. Also, in an effort to make the interface unintimidating, they've oversimplified it for my taste— but I have eventually found most of the controls I needed. Custom CSS is a bit more difficult than useful. Sometimes the "import form" conversion process has failed. Review collected by and hosted on G2.com.

The ease of use in creating new forms makes it a no brainer. We also love the integrations and form tracking using Google Analytics. The form library is nice to give you a starting off point so you aren't always starting from scratch. I also like the number of customizations available for the forms including some of the automations which make form info easy to disseminate. By putting all of these in once place JotForm has enabled us to go to one platform for forms for ourselves and our clients. Similar tools are available within other platforms like CRM's or WordPress but cost significantly more to use and implement. Review collected by and hosted on G2.com.

Sometimes it can be tough searching through all the form templates and some aren't very good. however, I haven't come up with a time yet that we didn't find one that would work. Review collected by and hosted on G2.com.

JotForm has matured over the years and offers a really simple form building but with a great number of tools that achieve almost anything we have needed them for.

The configuration options are vast as well as the ability to integrate with various 3rd party applications via API's really makes this a powerful tool.

Simply drag and drop all sorts of fields and configure them - it's really simple.

New features are constantly being released which helps with increased demands from customers like the ability to create PDF forms that, upon submission, add the data into your online database. The new spreadsheet tool is also really useful and intuitive.

There are numerous payment gateways to use the forms to take online payments, booking widgets, ability to prepopulate fields, apply logical conditions on answers and so much more.

The free tier is feature rich too and is ideal for small projects. Review collected by and hosted on G2.com.

Certain theme customizations are limited with the tools available (but you can add css to achieve what you need).

It is sometimes buggy for no reason but their support are quite responsive (about 5hrs - 8hrs in my experience).

The interface carries some of their newer interfaces and legacy tools.

It would be great to be able to control multiple client accounts as we work on multiple accounts and are constantly switching between accounts. Review collected by and hosted on G2.com.

the ability to personalise the collected data, the questionnaire and add a professional look to my market research Review collected by and hosted on G2.com.

Probably the CS platform as it is not really optimised to find your request easily but thanks to a really efficient team, you receive a rapid response by email to all you request Review collected by and hosted on G2.com.

JotForm is intuitive and easy to use. It looks beautiful and professional (both in the editing interface and the finished product). It is constantly being updated with new features. One of the best products I use and I always look forward to using it because I know it will be painless and I'll have a great result when I'm done. I'm sure I sound like a paid reviewer, but this is really honest feedback. Review collected by and hosted on G2.com.

There are features I haven't had time to figure out yet. I guess that's it? Review collected by and hosted on G2.com.

I found JotForm very easy to set up. I was tasked with finding a solution for registering clients and prospects for a virtual user conference. I was able to create and brand JotForm very quickly to provide a proof of concept. Review collected by and hosted on G2.com.

The only thing I find a bit challenging is how registrants are shown when you export to Excel. If, for example, you have a company that registers multiple people on the same form, the registrants don't get their own line, but rather run along the same line making importing a bit more challenging. I'm really nitpicking here though. Review collected by and hosted on G2.com.

I like that I can keep tabs on who has signed up for our organization volunteer program. I like that I can edit their forms if there is a mistake or I like to keep a specific section the way I like it. I enjoy that I can edit the form I have already sent out if I find a mistake or wanted to change how it looks.

The customer support takes care of my needs right the first time as well. I love being able to submit a request and know that it will be handled for me. Review collected by and hosted on G2.com.

The only thing I can think of and it really is not an actual dislike because the end game is always great, but the amount of time I have to wait for a issue to be resolved. I think the max I waited was 3hrs, but in the end they fixed the problem right the first time.

I with there there was a back up or undo button. I have sometimes deleted information in someone's form and could not retrieve it.

I also with that I could edit what information comes back to me in the email that gets sent to me. Right now I only get about 45% of the information I ask of the volunteer. It would be nice to choose what I get.

Sometimes I wish I could let the user edit their own form, or if someone has already submitted a form that they cannot submit a second form. Review collected by and hosted on G2.com.

The best aspect of jot form is how many integrations are available, making this a tool every department in our company can utilize. It's also worth mentioning how awesome and easy it is to use and customize professional looking templates. Review collected by and hosted on G2.com.

There isn't much I don't like about using jotform. In the year I have been using the platform t's truly never failed me. Review collected by and hosted on G2.com.

JotForm has great features like payment integrations, third party widgets, powerful rule-based conditions. All of those features give great power to the user to achieve more than collecting data from an online form. Review collected by and hosted on G2.com.

Actually, I don't have any dislike. We find whatever we look at in JorForm and much more. Review collected by and hosted on G2.com.

It was very easy to use. I liked the fact that there are templates already created. The tracking capability for sign ups and the email notifications were also very helpful. It also had the ability to run reports so just in case you missed a notification you can catch it on the reporting side.

We used it to allow people to sign up for specific dates/times for training that had a maximum capacity limit. JotForm helped control who was able up for the various sessions. The end users found accessing the link very convenient. Review collected by and hosted on G2.com.

Probably a user error on my part, but it would be nice to have certain required fields. I had some submissions without a name, so it occupied a space in the training without me knowing who actually signed up. Other than that, no issues at all. Review collected by and hosted on G2.com.

Jotform is consistent, easy to use and lets you customize your forms in a simple and clean manner. You have a lot of options when it comes to the design and it is very easy to add features and edit the form without having to update links. Also the fact that they have a free version is great! Review collected by and hosted on G2.com.

I don't have anything I particularly dislike, however I would warn users of the free version to include CAPTCHA in your forms so that your free monthly submissions don't get eaten up by spam submissions. Review collected by and hosted on G2.com.

Amazingly easy to use and forms looks totally professional.

Available from Free yet fully loaded with everything you could ever need including ability’s to be able to implement various calculations to your forms.

Never have I seen a free version of a software have so many free templates available for you to use or tweak to your hearts content Review collected by and hosted on G2.com.

Not found any downsides to jotform yet as does everything I’ve asked of it Review collected by and hosted on G2.com.

Overall, I like JotForm a lot. The thing that I liked most is that it has a online ordering cart which can accept offline payments, have the coupon function, and also taxes and shipping! The second thing that I liked most is the card form. It offers a neat and tidy, card forms, which is friendly for people to use. If you do not like card forms, a custom css can also be injected through customizing the classic form! Moreover, the drag and drop function is very easy to use. Also, if you want to get more forms or submission limits, there are tons of ways to get you to have more forms or submissions. Review collected by and hosted on G2.com.

The downsides of JotForm is that there are form views. I want to iframe my online form to the wordpress website I'm currently using, but whenever the website is reloaded, a form view will be counted. Apart from this, there is not much downside of JotForm. Review collected by and hosted on G2.com.