Lattice Reviews & Product Details

Lattice has been fantastic for making our performance reviews and calibration processes more structured and streamlined. The platform is user-friendly, and the customization options, like template overrides and flexible calibration views, help us tailor it to fit our needs. The adoption of features like 1:1s and the AI-powered review tools has grown noticeably over time, making it easier for managers and employees to engage meaningfully.

One of the biggest wins has been Lattice’s customer support and responsiveness. Anytime we’ve had questions or feedback, the team at Lattice has been quick to help and even incorporate suggestions into their roadmap. For example, adopting features like promotion workflows and integrating feedback modules has added real value. The platform’s constant evolution and support set it apart for us. Review collected by and hosted on G2.com.

The main challenge we’ve had with Lattice is adapting some features to our large-scale needs, like limits on the box view for calibrations or the lack of functionality to update tags through imports. While these can slow down workflows, the Lattice team has been receptive to feedback and actively communicates about updates and improvements. With constant innovation on their roadmap, we’re optimistic these areas will improve, which keeps us confident in the platform long-term. Review collected by and hosted on G2.com.

What I love most about Lattice is how versatile and user-friendly it is. It’s not just another HR tool – it’s fully integrated into our employee lifecycle from onboarding to development. The way we’ve been able to use Grow tracks for both career pathing and role-specific training has been so impactful. It feels like Lattice truly molds to fit how we want to operate. Features like the calibration tool during performance reviews have been a game-changer, allowing us to have more structured and meaningful discussions. Plus, the ability to customize features like feedback templates or tie reviews to specific cycles makes everything feel tailored to our needs.

Their integrations and connectors continue to be a part of their innovations which tells me they are thinking about the future of how companies need to operate, rather than trying to box companies into one software.

The platform's performance has rarely given, if at all, any concerns. I've maybe seen one unplanned downtime with the platform, and it was quickly resolved, and that's over 5 years of being with them.

There's honestly not another platform out there that's better in terms of ROI, pricing, and value that you're going to get from the perspective of employees, the business, and HR and People teams. As an org psychologist, Lattice has nearly everything I could possibly ask for in order to make work a meaningful place.

Another standout is the customer support and feedback loop with Lattice. Whenever we’ve had concerns or ideas, the Lattice team is so responsive and open to input—it feels like they genuinely listen and make efforts to implement improvements. I also really appreciate the regular updates and new features like AI integrations or employee health scoring, which keep the platform evolving and relevant. Review collected by and hosted on G2.com.

One challenge with Lattice is that some features feel a bit rigid or disconnected from how we operate. For example, managers using Onenote sometimes find it more versatile than Lattice’s one-on-one tool, especially for group discussions or sharing visuals. The lack of Microsoft Teams integration has also been a hurdle for us since Teams is our primary communication tool.

Additionally, some workflows, like configuring review letters or adjusting PIPs, could be a bit more flexible. We’d love more customization options, like adding expiration dates to PIPs or customizing individual notes more fluidly. That said, Lattice is always evolving, so we’re hopeful these will improve! Review collected by and hosted on G2.com.

Lattice has become an integral tool for our team. The AI functionality has been a real game changer, especially when it comes to performance reviews. I love how it brings together one-on-one notes, feedback, and updates in one place, which makes it much easier to write reviews or spot performance trends without digging through scattered notes. I also appreciate how it surfaces themes and insights—those prompts help leaders feel more prepared to have meaningful conversations with their teams. The customization options in engagement surveys stand out as well; we can make sure the tools align with Turo’s specific needs, and that’s helped us transition smoothly to our operating principles.

Customer support has been fantastic, too. Whenever we’ve had questions about features or needed help—like setting up a sandbox or creating feedback templates—the team has been quick to respond and genuinely helpful. Having access to resources, best practices, and even opportunities to connect with Lattice’s own people team has been invaluable as we work toward fostering a high-performance, feedback-driven culture. Overall, it truly feels like a partnership. Review collected by and hosted on G2.com.

One area where Lattice could improve is in its labeling and the flexibility of certain features. For instance, we weren’t able to change the term “values” to “operating principles,” which created some minor confusion during our transition. I’d love to see more customizable language across the platform so it can better align with different company structures and internal initiatives.

Also, while the platform includes a lot of functionality, it can feel overwhelming for new users at first. A key focus for us has been helping managers understand how to use the various tools effectively without creating extra work. That said, the Lattice team has been supportive and has shared helpful strategies to address this. Review collected by and hosted on G2.com.

What I like best is that Lattice is a strong talent and performance management platform that keeps evolving. We started with performance reviews, and it was well embraced by the team. Employees and managers also like the AI writing tool. I’ve used it to summarize review feedback before meeting with leadership, and it helps pull the important themes right in front of me.

Lattice has also been really helpful for goals, reviews, succession planning, and reporting. We’re building more structure around leadership development, career progression, and formal calibration, and Lattice gives us a place to bring that together. The support has been consistently great. The Care team is responsive, and our account manager is willing to walk through strategy, reporting, and configuration with us. I also appreciate that Lattice is always looking ahead and improving the product instead of letting it sit still. Review collected by and hosted on G2.com.

For our field teams, reviews can get administratively clunky because employees move between projects and may work with several foremen. We’ve worked around it with project-based review cycles, but it creates a lot of separate cycles. Template overrides and custom fields should help simplify that going forward. Review collected by and hosted on G2.com.

What I like best about Lattice is how configurable it is, allowing us to tailor it to fit the unique structure and needs of our organization. Features like the customizable performance review templates and the ability to enable or disable cascading goals give us a lot of flexibility. For example, being able to manually weight sections like goals, skills, and behaviors in our reviews has been essential for implementing our new performance-based compensation system. I also appreciate the visibility it provides—managers can easily see their team’s goals from one place, which helps with planning and performance discussions.

The customer support has been a standout as well. Jean and Kate have been incredibly helpful in guiding us through features, problem-solving configurations, and even offering to whiteboard solutions during in-person meetings. Whether it's calibrating performance reviews or figuring out complex structures for our 147 unique sites, Lattice’s team has been there every step of the way. This level of support has really helped us make the transition to Lattice successfully. Review collected by and hosted on G2.com.

One challenge we’ve faced with Lattice is navigating some of the more complex features, particularly when it comes to cascading goals and group goals. Cascading can create unnecessary notifications for leaders, and ensuring the right goals are visible at the right levels has taken some trial and error. It’s a learning curve, but we’ve been working with the Lattice team to find better solutions.

Additionally, while the system's flexibility is great, certain processes—like manually uploading weighted scores or reconciling goal configurations—can be time-consuming. That said, these are manageable with the support and tools Lattice provides, so we’re optimistic about future improvements. Review collected by and hosted on G2.com.

I love that Lattice keeps getting better, but the people and support have been incredible from day one. The team is so customer centric, responsive, and genuinely helps us figure things out. We have used Performance, Grow, Goals, Feedback, 1:1s, calibrations, analytics, and AI features, and it all lives in one place instead of Excel hell and scattered drives. The AI has been huge for adoption. Evidence-based reviews helped one leader complete self, manager, and direct-report reviews in about 30 minutes, and our CEO used the Claude MCP to work through reviews for his direct reports. We also got an entire review cycle done in two weeks after a previous cycle took three months. Claude connected to Lattice built dashboards for our OKRs in about five minutes, which would have taken me half a day to learn and build myself. Review collected by and hosted on G2.com.

A few admin workflows could be clearer, especially during calibrations. It was hard to identify exactly which employees were missing from a calibration group, and some of the action icons were tiny. We worked through it, but a more obvious view of missing employees and clearer icons would make a high-pressure cycle easier. Review collected by and hosted on G2.com.

What I like best is that Lattice puts everything in one place. Goals, updates, one-on-ones, feedback, and reviews are all centralized, so managers do not have to scramble at review time trying to remember what happened months ago. We moved from twice-yearly reviews to one annual review that combines SMART goals and our staff values, and people are seeing why consistent updates and notes matter.

The review tools and reporting have been especially helpful. We have much better data to look at than we had before, including average scores, distributions, heat maps, and calibration views. The AI support is also a real positive when it is used as an assistant. It can pull together the work already documented in Lattice, which saves time while still letting the manager make it their own. Our support team has been very helpful, patient, and willing to work through questions with us in real time. Review collected by and hosted on G2.com.

One limitation we ran into was the approval process after reviews. I had to go into each manager’s group individually to approve ratings, and I would love a simpler batch-approval option. Calibration is helpful, but it took some learning to understand that it is a human-led process rather than something that automatically adjusts scores. Review collected by and hosted on G2.com.

What I like best about Lattice is how user-friendly and flexible it is. The tools are intuitive, whether it's setting OKRs, building competency frameworks, or running performance reviews, and easy to integrate into our workflows. Features like AI-recommended growth areas and AI meeting agents have been a game-changer for saving time and driving meaningful conversations. I also appreciate how adaptable Lattice is for our needs, such as adding customized goals or frameworks as we grow and evolve.

The support team has been fantastic too, always responsive and proactive in resolving questions. The analytics and reporting features have given us valuable insights, helping us track adoption and engagement. Tools like the chart builder and detailed reports make it much easier to measure progress across teams at a granular level. Review collected by and hosted on G2.com.

One challenge with Lattice is managing notifications, as the volume can sometimes overwhelm employees. It would be helpful to have more customizable options to tailor reminders and updates to individual preferences, also more options for bulk actions i.e. bulk OKRs duplicate. Additionally, while the cascading goals feature is powerful, setting it up in a way that works seamlessly for complex team structures can be a bit tricky and time-consuming. That said, the support team is always helpful and open to feedback for improvements. Review collected by and hosted on G2.com.

What I really like about Lattice is how it brings everything into one place. It's user-friendly and easy to navigate. Whether it’s running performance reviews, setting up growth plans, or tapping into the AI agent for insights, it’s made managing people ops so much more straightforward for me and our team. The AI features, like coaching insights and evidence-based review drafting, are incredibly useful and save a ton of time during review and comp cycles. Plus, the integrations with tools like Slack and Claude, and upcoming ones for Notion, make it easy to weave Lattice into our existing workflows.

The platform is reliable, and another big upside has been how responsive and supportive the Lattice team is. Any time I have a question or need help understanding a feature, they’re quick to hop on a call or provide resources. I also appreciate how they’re constantly improving the platform with updates based on customer feedback. It really feels like they’re listening to what users need, which makes the experience even better. The price is definitely fair compared to similar platforms. Review collected by and hosted on G2.com.

One small challenge I’ve noticed with Lattice is that some features, like the AI agent or calibration tools, require a bit more user education to fully unlock their potential. It’s easy to turn things on, but ensuring everyone understands how to make the most of the tools can take some extra effort. Thankfully, the Lattice team provides helpful training, which makes a difference.

Another thing is that some features I’m excited about, like the full meeting agent functionality and group meeting tools, aren’t available yet. While it’s promising to see what’s coming, I’m looking forward to those updates becoming live. Review collected by and hosted on G2.com.

What I like best about Lattice is how it centralizes so much of our talent management in one platform. The tools for performance reviews and engagement surveys stand out as the most valuable for us, making it easy to track feedback, goals, and employee sentiment. The ease of customizing templates, like in our manager effectiveness reviews, has been a big upside, allowing us to adapt the process to our needs without overcomplication. Features like the AI writing assistant and engagement survey summaries are also incredibly handy—they save us time and help ensure quality and inclusivity in our reviews and communications.

The customer support has been another highlight. Anytime we’ve run into questions or needed advice on setup, the team has been responsive and proactive—they’ve even helped us troubleshoot complex configurations. I also appreciate the constant updates and the product roadmap, which highlights new features that genuinely add value, like performance improvement plans and the AI agent. Lattice feels like it’s evolving with our needs. Review collected by and hosted on G2.com.

One challenge we’ve faced with Lattice is ensuring adoption across the entire company. While the platform is user-friendly, getting everyone engaged—especially for features like individual goals or one-to-ones—requires ongoing encouragement and communication. It’s something we’re still working on to see better consistency.

Another minor point is the occasional complexity in configuring more tailored processes, such as custom templates for specific groups. While the flexibility is great, it sometimes takes additional time or back-and-forth to set everything up exactly how we need it. That said, the support team has been fantastic in helping us navigate these situations. Review collected by and hosted on G2.com.