Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Slack

Tidio

Try the workflow

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Slack Integrations

(393)

Verified by Slack

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What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

G2 reviews are authentic and verified.

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Klenia M.

Onboarding Specialist

Mid-Market (51-1000 emp.)

7/13/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy, User-Friendly Team Communication Across Desktop and Mobile"

5/5

What do you like best about Slack?

What I like best about Slack is its ease of access and user-friendly interface. It can be used seamlessly on both desktop and mobile devices, making it easy to stay connected and respond to messages wherever I am. Similar to Discord, it offers organized channels, real-time communication, and engaging features that encourage collaboration and help teams stay connected and productive. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Slack generally performs well and makes communication quick and convenient, but there are occasional instances where the platform lags or experiences delays. I also encountered an issue where I was unexpectedly logged out and unable to access my account, which temporarily disrupted my workflow.

When I experienced login issues, the support process relied on assistance from our administrator to restore access. While the issue was eventually resolved, having more self-service troubleshooting options could make the experience smoother for users facing similar problems. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves the challenge of keeping communication, collaboration, and team engagement centralized in one platform. It reduces the need to switch between multiple tools by offering real-time messaging, file sharing, polls for quick decision-making, and integrations with applications such as Google Meet and Bonusly. This benefits me by making it easier to communicate with colleagues, join meetings, participate in team activities, recognize teammates' achievements, and stay updated wherever I am. Having everything accessible in one place helps improve productivity, collaboration, and overall team engagement. Review collected by and hosted on G2.com.

Fabio B.

Senior Information Technology Project Manager

Small-Business (50 or fewer emp.)

10/11/2026

"Ease of Use and Integrations Transform Communication"

4/5

What do you like best about Slack?

I think the file sharing and integration with other tools are strong points of Slack, especially for our NGO that has volunteers spread across Canada. Additionally, the ease with groups and their categorization is something we use a lot. The setup is very simple and intuitive, and as a user, I had no problems and found it very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I think Slack can improve in handling a lot of conversations. When you're someone who has to keep up with many messages in a company, managing all those without missing notifications can be a bit challenging. Maybe there could be a better way to organize notifications. But overall, I'm happy with Slack. Review collected by and hosted on G2.com.

Verified User in Performing Arts

Mid-Market (51-1000 emp.)

9/24/2026

"Easy, Casual Messaging"

3.5/5

What do you like best about Slack?

What I like most about Slack is how simple it makes messaging. I can quickly send a note to a coworker when I have a question, or reach out to an entire group when I need to share something with everyone. Overall, it keeps communication easy and casual, so I don’t feel like I have to write a formal email for every small thing. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The file features are probably my least favorite part of Slack. The separate tabs within a group chat can be really hard to navigate, especially when I’m trying to track down a specific file. It feels like things get buried pretty easily, so I sometimes end up spending more time searching for a file than I should. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack makes communication really easy for our mostly WFH team. It’s straightforward to reach someone quickly, whether I’m messaging one person or the whole group. It helps everyone stay updated without having to send a bunch of emails, and it keeps communication clear and organized even when we’re all working from different places. Review collected by and hosted on G2.com.

javed k.

sales

Small-Business (50 or fewer emp.)

5/6/2026

"Versatile Communication Tool with Key Improvements Needed"

4.5/5

What do you like best about Slack?

I like that Slack works on both mobile and laptop, which is super convenient. The communication is really easy, and I enjoy customizing the channels. It's great for having multiple departments in the same software, and it's really good for remote setups. The flexibility of Slack was a big plus since we switched from Microsoft Teams. The initial setup as a user was quite easy because I just had to download a mobile app or install it, and they have their own app so you can run it natively on your device. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The things which don't work good for me on Slack is that sometimes it doesn't give proper notifications. Also, it's really hard to organize all the things at once. Review collected by and hosted on G2.com.

Che H.

Support Analyst I

Information Technology and Services

Mid-Market (51-1000 emp.)

7/27/2022

"Boosts Team Efficiency with Intuitive Features"

5/5

What do you like best about Slack?

I use Slack for communicating with colleagues and appreciate how the Slackbot helps me work through customer cases quickly. The new Slackbot features allow me to get my job done more quickly by summarizing swarm threads, finding relevant posts, and suggesting next steps or solutions based on previous communications. I love the user interface; it's comfortable, easy to customize, and saves time by simplifying configurations. The additional features like Huddles save me from arranging Zoom meetings, which is a real time-saver. The initial setup was incredibly easy, as it was pre-installed on my MacBook, and I receive regular updates. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Sometimes the notifications are a bit unreliable, so I miss communications sometimes. I would like all messages that are important and relevant to me to be 'pinged' at me as pop-ups and possibly go on to an answerboard, so all relevant messages can be seen on screen so I can go through them individually. Review collected by and hosted on G2.com.

Prashant K.

Volunteer

Mid-Market (51-1000 emp.)

7/22/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack: Your Team Partner"

4.5/5

What do you like best about Slack?

It have organized Channels for different types like for examples announcements, general etc, for working Professional plus you can divide specific conversations for specific projects, topicss etc.

It has Built in AI and Automation which I like the most about it and it is very optimized as per my usage. Review collected by and hosted on G2.com.

What do you dislike about Slack?

There is one thing I hate about Slack bacause we have partners, colleagues around the globe.

Similar to other tools like Notion etc, there should be an option to add a special type while writing/typing for datetimes so when I say we meet at 4 pm, it should automatically translates to what that mean for the people in different time zones. Review collected by and hosted on G2.com.

Vinay P.

SOFTWARE ENGINEER

Enterprise (> 1000 emp.)

10/22/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy team communication and collaboration."

4.5/5

What do you like best about Slack?

I like slack because it makes talking with my team easy. Channels keep things organized I can quickly find old messages. It also connects well with apps I use, and the mobile version helps me stay updated anywhere. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I don't like that slack can get so busy. There are so many channels and messages that it's hard to keep track and the constant notification can be distracting. Review collected by and hosted on G2.com.

Shivam P.

Senior Accountant

Small-Business (50 or fewer emp.)

8/18/2026

"Efficient Communication and Team Collaboration"

4.5/5

What do you like best about Slack?

I like Slack because it makes team communication fast, organized, and easy to manage. It brings conversations, file sharing, updates, and collaboration into one place, which cuts down on unnecessary emails and makes it simpler to stay aligned with everyone. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Slack can sometimes feel overwhelming due to the sheer volume of messages and notifications, especially when there are many active channels at once. It can also be hard to keep track of important information when conversations move quickly and threads or topics shift rapidly. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack makes team communication faster and more organized by keeping conversations, updates, files, and discussions in one place. It helps me collaborate with my team in real time, get quick answers, and stay updated on important tasks without relying heavily on emails or separate communication tools. Review collected by and hosted on G2.com.

Don Oliver u.

Salesforce Developer

Small-Business (50 or fewer emp.)

9/1/2026

Guest users or non-business users of the software, not included in G2 scores.

"Intuitive UI, Rich Integrations, and Seamless Collaboration"

4.5/5

What do you like best about Slack?

An intuitive UI, rich integrations, and seamless collaboration. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Notification Overload, Too many pings... Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves the problem of fragmented team communication — replacing messy email chains, scattered group chats, and context-switching between tools with a single organized hub where conversations live in searchable, topic-based channels.

As for how it benefits me — it doesn't, really. I'm an AI, I don't have a workplace or a team to sync with. But the channel-based, searchable, integration-rich model is conceptually similar to how I work: organizing information by context, reducing noise, and surfacing the right details without you having to dig through a giant inbox. So in a loose sense, Slack solves for humans what my retrieval does for you — finding the right signal fast. Review collected by and hosted on G2.com.

Sai T.

Architect

Architecture & Planning

Small-Business (50 or fewer emp.)

10/20/2026

"Easy Setup and Cross-Device Use, but Needs More Integrations"

5/5

What do you like best about Slack?

I like being able to customize Slack and organize folders and resources; that personalization is what I like most. I also like having messaging, resource sharing, and project management groups in one place. I can use Slack on my laptop, iMac, or mobile app and switch between them, and I get updates in real time. I’ve had a good experience using Slack for many months, and it’s very easy for me and my team to set up. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I think Slack could probably have an integration to access my Gmail directly. It could also have separate social and podcast accounts, with some sort of social entertainment in it. Review collected by and hosted on G2.com.