What I like best about Granola is how effortlessly it handles meeting notes without disrupting the flow of the conversation. It listens directly from my device audio no bots joining calls and produces clean, structured summaries with decisions, action items, and key points. That alone makes it far more seamless than tools like Otter.ai or Fireflies, which often feel intrusive because they require a bot to join the meeting.
Setup is extremely smooth; once installed, Granola automatically detects meetings and prompts transcription, so I never have to manually trigger anything. The quality of the summaries is consistently strong, and the ability to enhance my quick notes or ask follow-up questions (What were the action items?) is something most competitors don’t do as well. Reviews from other users echo the same sentiment: the tool just gets out of the way and works.
Overall, Granola stands out because it’s accurate, unobtrusive, fast to adopt, and genuinely improves meeting productivity without adding extra steps which is why it feels like a good tool. Review collected by and hosted on G2.com.
What I dislike about Granola is that it still feels limited in a few important areas, especially for a tool I rely on in meetings. The biggest gap is that it doesn’t record audio or video it only transcribes the device output which means I can’t go back and replay parts of a meeting if something was misheard or misattributed. For critical calls, that’s a noticeable drawback compared to tools like Otter or Fireflies that offer full recordings.
Speaker identification can also be hit-or-miss, which makes it harder to track who said what in larger meetings. Integrations are another area where Granola hasn’t fully matured; it works smoothly if you’re in Google Workspace and on common video platforms, but exporting notes into other systems or syncing with broader workflows isn’t as seamless as competitors.
In terms of frequency of use, Granola is incredibly valuable when I have multiple meetings a day, but on lighter weeks it doesn’t add much utility, so it doesn’t become a daily-use tool. And while setup is easy, customer support can feel slow or generic when you run into audio setup issues or OS conflicts something a number of other users have also mentioned. Overall, the drawbacks don’t outweigh the benefits, but they’re worth noting. Review collected by and hosted on G2.com.
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