# Microsoft Teams Reviews **Vendor:** Microsoft **Category:** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Average Rating:** 4.4/5.0 **Total Reviews:** 18,500 ## About Microsoft Teams Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file storage, and application integration into a single interface, facilitating seamless collaboration across various devices and operating systems. As part of the Microsoft 365 suite, Teams enhances productivity by providing a centralized hub for team interactions and project management. Key Features and Functionality: - Chat and Messaging: Facilitates real-time text communication with individuals or groups, supporting rich text, emojis, stickers, and GIFs. - Video Conferencing: Offers high-quality video meetings with features like screen sharing, custom backgrounds, and live captions, accommodating both small team huddles and large webinars. - File Sharing and Collaboration: Enables secure file storage and sharing through integration with OneDrive and SharePoint, allowing multiple users to co-author documents simultaneously. - Integration with Applications: Supports integration with a wide range of Microsoft and third-party applications, enhancing workflow efficiency by bringing various tools into one platform. - Security and Compliance: Provides enterprise-grade security measures, including data encryption for meetings, chats, calls, and files, ensuring compliance with industry standards. Primary Value and Solutions Provided: Microsoft Teams addresses the challenges of modern workplace collaboration by unifying communication channels, reducing the need for multiple disparate tools. It enhances team productivity by centralizing resources, facilitating real-time collaboration, and ensuring secure information sharing. By integrating with the broader Microsoft 365 ecosystem, Teams offers a cohesive environment that supports remote work, hybrid teams, and in-person collaboration, adapting to the diverse needs of today's workforce. ## Microsoft Teams Pros & Cons **What users like:** - Users appreciate the **ease of use** in Microsoft Teams for seamless communication and integration with Microsoft 365 tools. (969 reviews) - Users find Microsoft Teams to greatly enhance **team collaboration** , streamlining meetings, chats, and task management in one platform. (896 reviews) - Users value the **seamless communication** features of Microsoft Teams, enhancing collaboration and productivity effortlessly. (677 reviews) - Users appreciate the **easy file sharing** capabilities in Microsoft Teams, enhancing collaboration and communication with team members. (591 reviews) - Users appreciate the **easy communication** in Microsoft Teams, facilitating seamless interactions and efficient teamwork. (584 reviews) - Integrations (511 reviews) - Features (416 reviews) - Intuitive (387 reviews) - Video Quality (316 reviews) - Video Calls (286 reviews) **What users dislike:** - Users experience **slow loading** issues with Microsoft Teams, resulting in frustration and delays during use. (418 reviews) - Users often report **performance issues** with Teams, citing heavy resource usage and slowdowns during multitasking. (299 reviews) - Users often criticize the **cluttered and unintuitive user interface** of Microsoft Teams, hindering their overall experience. (261 reviews) - Users often face **connectivity issues** with Microsoft Teams, leading to disconnections and performance problems in low-bandwidth situations. (224 reviews) - Users experience **performance delays** with Microsoft Teams, leading to frustration and inefficiencies during use. (181 reviews) - Users are frustrated by the **missing features** in Teams, including notification control and inconsistent performance issues. (159 reviews) - Users experience **consistently frustrating glitches** in MS Teams, hindering document collaboration and overall functionality. (153 reviews) - Learning Curve (153 reviews) - Overwhelming Experience (143 reviews) - Software Glitches (139 reviews) ## Microsoft Teams Reviews ### 1. Great Real-Time Messaging, but Bandwidth Demands Can Hurt Call Quality **Rating:** 3.5/5.0 stars **Reviewed by:** Jeffrey N. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Microsoft Teams?** The best thing about Teams is its messaging feature. It allows you in real time to see who is available and to exchange messages to get answers quickly. The alternative of emailing is significantly slower and you have no control as to whether someone reads your email. But you can see on Teams whether they have read your message. **What do you dislike about Microsoft Teams?** Teams is a bandwidth hog. This is not as much of a problem when you are in an office using their bandwidth, but if you are at home and your home internet bandwidth is not great, this can be a real headache with dropped calls and poor quality of calls. I will use Zoom for applicant interviews for example so that I don't have to count on them having sufficient bandwidth at home to have a successful call. **What problems is Microsoft Teams solving and how is that benefiting you?** Teams helps my organization collaborate more efficiently and effectively. That benefits me in having easier communications with my team and others in the organization. ### 2. Microsoft Teams Streamlines Communication, Files, and Project Management for Remote Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Isam I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Microsoft Teams?** One of the things I appreciate most about Microsoft Teams is how effectively it centralizes communication, file sharing, and project management into a single, cohesive interface. It really streamlines the workflow for remote and hybrid teams. **What do you dislike about Microsoft Teams?** One common frustration is its heavy resource consumption. it can be quite demanding on RAM and CPU, which sometimes leads to lag or slow startup times, especially on older hardware. Additionally, the interface can feel cluttered. Because it tries to do everything chat, calls, file storage, and app integration the navigation sometimes feels like a maze. Finding a specific file or a buried conversation thread can be more difficult than it should be compared to more streamlined, single-purpose tools. **What problems is Microsoft Teams solving and how is that benefiting you?** For me, the biggest benefit is just the sheer speed of getting things done in one spot. Instead of sending an email and waiting three days for a reply, I can just ping someone, jump on a quick screen share to troubleshoot a bug, and co-edit a document live. It turns a long, drawn-out process into a quick conversation, which is a massive win when you're trying to keep up with a fast-moving project. It definitely has its moments where it feels bloated, but having that central hub keeps my workflow from falling apart. ### 3. Microsoft Teams: The Backbone of Remote Recruitment Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Isha S. | Senior talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Microsoft Teams?** I’m currently working remotely as a Senior Talent Acquisition Specialist, so I have to submit candidates on a daily basis. Microsoft Teams is a very important part of my work life, whether it’s for day-to-day communication with my team or conducting candidate screenings to follow the process and submit profiles further to our clients. It is a very useful and essential tool in my daily work routine. I would highly recommend it to everyone, as it is very easy to use. **What do you dislike about Microsoft Teams?** As I just mentioned the things I like about it, there are also a few things that can sometimes be frustrating. During candidate screenings, many candidates are not used to using Microsoft Teams in their daily routines, so they often find it difficult to use even basic features such as turning on the camera. Since we do not have access from our end to enable their camera, it can be challenging to guide them through the process. Sometimes Teams asks for multiple permissions that candidates do not fully understand. If someone wants to turn on their camera, the process could be made simpler instead of asking for several permissions and confirmations, as that can become confusing and frustrating for less technical users. This is not necessarily something I dislike about Teams itself, because in many cases the issue comes from the candidate not being familiar with the platform. However, I believe the experience could be improved by providing clearer guidance or allowing limited assistance/access options for the other person in the meeting. Overall, there is nothing I truly dislike about Microsoft Teams, as it is still a great and very useful platform. **What problems is Microsoft Teams solving and how is that benefiting you?** As I’m working remotely, Microsoft Teams is extremely helpful for me in every phase of my work. We handle almost all communication through Microsoft Teams, and it is one of the most important parts of our overall work process. Even our entire interview process is conducted through Teams, so it is very convenient for me to use throughout the workday. One of the best features is that it allows us to record interview sessions and meetings. These recordings can be saved in the cloud for up to 120 days, which is something I really appreciate. Sometimes we may miss a meeting or need to review an interview again, and having access to those recordings is extremely helpful. ### 4. All-in-One Collaboration with Seamless Office Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Deergh P. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Microsoft Teams?** I like how Microsoft Teams brings everything together in one place – chats, calls, file sharing, and meetings. The best part is the seamless integration with Outlook and other Office apps, which makes my workflow so much smoother. No need to switch between 5 different apps anymore. Screen sharing and background blur during calls are super useful too, especially when working from home. Overall, it has made team collaboration way easier and faster. **What do you dislike about Microsoft Teams?** Teams sometimes feels a bit heavy and slow, especially when there are many people in a team or lots of channels. It takes time to load and can lag during important calls. Too many notifications also get overwhelming – even after muting some, they keep popping up. The interface is a little cluttered, it’s not as clean and simple as it could be. Searching for old messages or files is also not very accurate. Sometimes the app crashes or has audio issues during meetings which is frustrating. Overall it does the job but definitely has scope for improvement in speed and user experience. **What problems is Microsoft Teams solving and how is that benefiting you?** Microsoft Teams has solved the biggest problem of scattered communication for us. Earlier we used to juggle between WhatsApp groups, email chains, Zoom calls, and shared drives – it was complete chaos. Now everything is in one place. It has made remote and hybrid work much easier. Quick calls, file sharing, and team channels help us stay aligned without unnecessary back and forth. Decision making has become faster because everyone has access to the same information and discussions in real time. The biggest benefit is time saving. I don’t have to search through multiple apps or email threads anymore. Also, integration with Outlook calendar and OneDrive has reduced a lot of manual work. Overall, it has improved our team’s productivity and coordination significantly. ### 5. All-in-One Collaboration Hub with Seamless Microsoft Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Gagan G. | Analytics & Automation Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Microsoft Teams?** What I like most about Microsoft Teams is that it brings communication, collaboration, and productivity together in one platform. It’s convenient that teams can chat, hold meetings, share files, and manage tasks without constantly switching between different apps. From a technical perspective, I also appreciate how seamlessly it integrates with other Microsoft tools like Word, Excel, Outlook, and OneDrive, which helps keep my workflow smoother and more organized. Since I enjoy learning and working in environments where collaboration matters, I find Teams very efficient for both day-to-day professional work and overall project coordination. **What do you dislike about Microsoft Teams?** One thing I dislike about Microsoft Teams is that it can sometimes feel overwhelming because of the large number of notifications, chats, and channels happening at the same time. In some situations, important messages can get buried under ongoing conversations. I also feel that the application can occasionally become slow or consume a lot of system resources during meetings or multitasking. However, I see these more as areas for improvement rather than major drawbacks, because overall the platform is still very useful for collaboration and communication. **What problems is Microsoft Teams solving and how is that benefiting you?** Microsoft Teams solves the problem of scattered communication and collaboration by bringing messaging, video meetings, file sharing, and task coordination into a single platform. Instead of using multiple apps for different tasks, everything can be managed in one place, which improves efficiency and teamwork. For me, this is beneficial because it helps me stay organized during projects, communicate quickly with team members, and collaborate more effectively, especially in remote or hybrid environments. As someone with a technical background, I also find the integration with tools like Excel, Word, and OneDrive very useful since it simplifies workflow management and saves time. ### 6. Microsoft Teams Centralizes Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo S. | Storage Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Microsoft Teams?** What I like best about Microsoft Teams is that it centralizes communication, meetings, and collaboration in one place. Its integration with Microsoft 365 tools like Outlook, OneDrive, and SharePoint makes daily work much more efficient, especially for remote or hybrid teams. I also appreciate the reliability of video calls and the ease of sharing files and collaborating in real time. **What do you dislike about Microsoft Teams?** One thing I dislike about it is that it can sometimes feel overloaded with features, which makes navigation less intuitive for new users. The desktop app may also consume a significant amount of system resources, especially during video meetings, and notifications can become overwhelming if they are not properly configured. **What problems is Microsoft Teams solving and how is that benefiting you?** It helps solve communication and collaboration challenges by bringing chat, video meetings, file sharing, and project coordination into a single platform. This reduces the need to switch between multiple tools and improves team productivity. For me, it has made collaboration faster and more organized, especially when working remotely, by keeping conversations, documents, and meetings easily accessible in one place. ### 7. Good Value and Widely Used, but Login and Calendar Issues Frustrate **Rating:** 3.0/5.0 stars **Reviewed by:** Valeria S. | Executive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Microsoft Teams?** It's widely used so lots of companies we collaborate with use it, and overall for a large company the pricing comes out better than google suite or other alternatives. **What do you dislike about Microsoft Teams?** There are a lot of things I don’t like about this. The authentication process is really annoying and overly engineered (as if someone is going to try to log in to do my work instead of me!), and most of the time I run into errors or other issues that prevent me from authenticating or even logging in. Then, if I try to sign in with another account, it turns into a complete nightmare. On top of that, for some reason, events in my calendar just don’t show up at all. **What problems is Microsoft Teams solving and how is that benefiting you?** Honestly, at this point it feels like it’s 50% solving problems and 50% creating new nuisances for me. It fixes some issues and helps me with some of my day-to-day work, but it also seems to introduce new little annoyances along the way. ### 8. Centralized, Intuitive Hub for Collaboration with Microsoft 365 Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Yonis A. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Microsoft Teams?** What I like best about Microsoft Teams is its ability to serve as a centralized hub for all my professional communications. Working in the Customer Service department at H&M, staying connected with my team and leaders is crucial, and Teams makes this seamless through its intuitive UI/UX. The most helpful aspects are: Real-time Collaboration: The Performance of the chat and video conferencing features is excellent. It allows for instant feedback during complex customer escalations, which significantly improves our response time. Deep Integrations: I value the way it integrates with the entire Microsoft 365 suite. Being able to collaborate on documents or check my Outlook calendar directly within the app saves me several hours each week. Organized Channels: The structure of channels and tabs helps keep our department's projects and training materials organized, making the Onboarding of new team members much more efficient. AI-Powered Features: Features like live captions and meeting summaries (powered by AI/Intelligence) provide great accessibility and ensure no information is lost during busy meetings **What do you dislike about Microsoft Teams?** While Microsoft Teams is a powerful tool, there are a few downsides that could be addressed to improve the user experience: Resource Intensity: The application can be quite heavy on system resources. At times, this affects the overall Performance of my computer, especially when running multiple customer service tools simultaneously. Notification Overload: Managing notifications across various channels can be overwhelming. It requires a bit of manual tuning to ensure that important alerts don't get lost in the noise. Cost vs. Value: While I don't handle the direct Pricing, I believe the ROI could be even higher if the platform simplified its search function. Sometimes finding a specific file shared weeks ago in a chat takes longer than it should, which impacts our daily efficiency. Support Documentation: Although the Onboarding is generally good, the Support guides for advanced troubleshooting could be more user-friendly for non-technical staff. **What problems is Microsoft Teams solving and how is that benefiting you?** Working in a high-volume customer service hub like H&M in Barcelona, communication speed is critical. Before Teams, our information was scattered across emails and different platforms, making it hard to get real-time updates on store policies or stock issues. Teams has solved this by centralizing our communication. We use dedicated channels for different support tiers, allowing us to resolve complex customer queries much faster by tagging the right specialist instantly. The integration with SharePoint also means I can access the latest internal procedures without leaving the chat. This has significantly reduced our 'Average Handling Time' (AHT) and improved our internal coordination during peak sales seasons. ### 9. A solid hub for daily work and meetings. **Rating:** 4.5/5.0 stars **Reviewed by:** Akash B. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Microsoft Teams?** The best part for me is the seamless transition from a quick chat to a full video call. It feels very natural for our team to jump on a screen share to solve a problem quickly without having to schedule a formal meeting every single time. Honestly, the mobile app is a lifesaver. Being able to stay in the loop on projects while I'm away from my desk—without it feeling clunky—is probably the feature I value the most. **What do you dislike about Microsoft Teams?** Sometimes it feels like a bit of a resource hog. If I have too many tabs open or I'm in a big meeting, the app can get pretty laggy and slow down my whole computer. It’s also frustrating when notifications don’t clear even after I’ve read the message. **What problems is Microsoft Teams solving and how is that benefiting you?** It’s really helped bridge the gap for our remote team. Being able to co-author a PowerPoint deck in real-time while on a video call makes it feel like we’re actually in the same room. It’s solved that 'siloed' feeling where nobody knows what anyone else is working on. ### 10. All-in-One Collaboration Tool That Can Feel Overwhelming **Rating:** 3.5/5.0 stars **Reviewed by:** Khanya M. | Business Improvement Fleet Management Intern, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Microsoft Teams?** how it brings everything into one place, chat, meetings, file sharing, and collaboration. It makes it easy to communicate with a team without switching between multiple apps. I also like the integration with other Microsoft tools like Word, Excel, and Outlook, which makes working on documents and sharing files very convenient. Overall, it’s efficient and helps keep everything organized in one platform. **What do you dislike about Microsoft Teams?** One downside of Microsoft Teams is that it can feel slow and a bit cluttered, especially when there are many chats, channels, and notifications. It’s easy to miss important messages or feel overwhelmed. It also tends to use a lot of system resources, which can make it lag or freeze on less powerful devices. Sometimes syncing issues or delays in receiving messages can also be frustrating during busy workdays. **What problems is Microsoft Teams solving and how is that benefiting you?** Microsoft Teams solves the problem of scattered communication by bringing chats, meetings, and file sharing into one platform. This benefits me by keeping everything organized, improving teamwork, and making it easier to collaborate and stay connected without switching between multiple apps. ## Microsoft Teams Discussions - [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) - 18 comments, 10 upvotes - [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) - 19 comments, 6 upvotes - [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) - 12 comments, 4 upvotes - [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) - 7 comments, 4 upvotes - [When do you anticipate a UI refurbishment?](https://www.g2.com/discussions/24819-when-do-you-anticipate-a-ui-refurbishment) - 2 comments, 3 upvotes - [View Microsoft Teams pricing details and edition comparison](https://www.g2.com/products/microsoft-teams/reviews/microsoft-teams-review-12814484?section=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A11%3A19+-0500&secure%5Bsession_id%5D=f88c9ef5-0935-40ff-820b-3bf76bed5ff7&secure%5Btoken%5D=3579346586ed43ea34f83c35050a54e7d79ba7a40a9d98db6d7966964686475b&format=llm_user) ## Microsoft Teams Integrations - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Microsoft Teams Features **Business Instant Messaging** - File Sharing - Notifications - Search **Collaboration Tools** - Screen Sharing - Presentations - Live Chat **Action Item Detection - AI Note-taking Software** - Action Item extraction - Summary Generation **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Automatic Transcription - AI Note-taking Software** - Speech-to-text Transcription **Business Instant Messaging** - Mobile Application - Web Application - 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4.5/5.0 (53,394 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,397 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,250 reviews)