Trustpilot Reviews & Product Details

Trustpilot Overview

What is Trustpilot?

Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.

Trustpilot Details
Website
Languages Supported
Danish, German, English, French, Italian, Lithuanian, Dutch, Swedish
Product Description

Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.


Seller Details
Seller
Trustpilot
Company Website
Year Founded
2007
HQ Location
Copenhagen, Denmark
Twitter
@Trustpilot
19,820 Twitter followers
LinkedIn® Page
www.linkedin.com
760 employees on LinkedIn®
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Trustpilot Reviews

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Product Marketing Manager (Copywriter)
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Any Business who is hoping to get the best from 2021 should use Trustpilot before it's late.

As a B2B Copywriter it's had help me develop strategies for consumer oriented copies.

Remember this is not like Amazon where people most time buy what they don't need and make reviews

People on Trustpilot make review on your business because they bought a services or tools in order to get better outputs, grow their businesses and hopefully boost sales.e.t.c

If you run a B2B Business and you feel Trustpilot pricing is high then you need to develop a better way of offering the highest services by over delivering to customers.

4 of my seven figures clients make use of Trustpilot ( we are closing this year knowing we have achieved) Trustpilot is the real deal.

P.S: Not readers promoted, but my true concern Review collected by and hosted on G2.com.

What do you dislike?

Clients and I believe it's to be the best. They need to work on promoting themselves so buyer's don't make the wrong decision. ( I don't trust a business without Trustpilot or a review site)

Trustpilot need to work with Marketing agencies in order to provide growth hacks, one on one consultation to businesses with poor and failing consumer reviews (many business will grow via this and will be grateful) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trustpilot is a way of getting organic market in search of your offers, I advise you make the best use of what Trustpilot provide.

Remember your online reputation speak louder than your enticing ads.

I wish you luck with Trustpilot. Thank you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trustpilot so far has helped with seeing the value and great changes consumer voices means to our services.

It had helped with getting product ideas on developing services, tools and consultation we never taught we would be making.

Grab a Plan if you need an organic market research. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Jacob,

Thank you so much for all your feedback. We're so happy to hear you're loving using Trustpilot and would recommend it to others. We'll be sure to pass along your comments to our relevant teams to look into for the future.

Thanks again and please don't hesitate to get in touch in 2021!

IT Consultant
Civil Engineering
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like the graphic design of the star next to the word Trustpilot on their logo. It's a nice colour. Review collected by and hosted on G2.com.

What do you dislike?

They are the most unethical company I have ever dealt with. I never write reviews but will make an exception for this "hiding in plain sight" embarrassment of a company. They should be investigated and shut down. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have had a horrible experience with Trustpilot, ending in a payment dispute which I won when a third party looked at the evidence I provided.

There are so many aspects that hav been bad. I will try to summarise as best I can.

1. Their sales people blind you with facts and figures, many of which are gigantic exaggerations. Example: they told me my profile on Trustpilot was reviewed 70,000 times in a year, so it's worth paying to optimise the experience my users are having. Well I've had 12 visits to my site from Trustpilot in a year. Something doesn't add up here, and they know it but they carry on selling anyway. Example: they tell you that you have to pay for features when the free versions are almost exactly the same. It's honestly not worth the money to get 5% better features. They say "you can't get that feature for free" but omit to tell you that you can get something good enough for free. It's what they don't say - that's the problem with their sales approach and it's very unethical.

2. Their annual subscription renewal emails say that you have to click through to sign and accept the renewal. If you don't sign and accept, it renews anyway. What the ****?! That's pure misdirection.

3. I set up a call with my customer success manager (lol!) to discuss my upcoming renewal and the fact I wasn't happy. 4 weeks later, once I was inside the notice period, he came back to say he'd been off sick and it was too late to cancel now. Staggering.

4. When I lodged a complaint about my customer success manager, the complaints team directed me to... my customer success manager! Ha ha! There is no clear escalation path. They just want your money.

Happy ending. I instructed my bank to block Trustpilot from taking any more money from me. Their bank wrote to my bank with "compelling evidence " as to why I should pay. I sent my evidence to my bank as to why I shouldn't pay, and the dispute was settled in my favour. I think their bank read my evidence and dropped the case.

To sum up, I believe there is a systemic problem at Trustpilot and some sort of regulator needs to investigate. I cannot be alone in my experience.

I know that Trustpilot will respond to this review and say how they'll put it all right. No need guys - your bank already did! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maybe Google ranks companies higher in search results if they are on trustpilot, who knows. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Neil,

Thanks for taking the time to share your feedback with us. We've made note of your comments and will be sure to pass these along to our relevant teams to look into for the future. If there's anything we can do now to help, please don't hesitate to get in touch.

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They have okay brand recognition and their platform works alright when they’re not constantly changing things for the worse, such as changing up review collection methods making it impossible for some businesses to collect reviews efficiently. Review collected by and hosted on G2.com.

What do you dislike?

I don’t even know where to start. They have deceptive sales tactics. They lack many major features that competitors offer at a lower cost. And they won’t allow you do get out of your annual contract unless you let them know within 30 days, and I missed it by a few days. Massive red flag for any software like this to lock you into a long term contract. Their competitors do not. It’s simply not worth using Trustpilot. If you’re reading this review, I highly recommend you avoid signing up with them at all costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None, they’ve created more problems than they’ve solved. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Evan,

Thanks for taking the time to share your feedback with us. We'll definitely follow up with our Sales team and let them know of your comments to understand what happened and ensure it doesn't happen in the future.

We do ask that all customers cancel within their contract terms. If you ever have any questions about your contract or your account with us, your Customer Success Manager would be more than happy to help out.

UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's a well-recognized brand and so having a good rating on Trustpilot can back a company up. Review collected by and hosted on G2.com.

What do you dislike?

Trustpilot has unethical practices: they tie you in for a year and you have to cancel 30 days before your renewal date. If you fail to do so then you have to keep paying for an additional year, no money-back or any kind of flexibility. It provides very little value for the price and they keep increasing their prices.

For a SaaS company it's not a great fit, they focus more on eCommerce and other product-based businesses.

Their widget library is incredibly limited, they have hardly any integrations. Basic features like exporting reviews are limited to expensive plans too.

So overall really poor value and negative brand. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend going for only a free profile and using another paid solution like Reviews.io or free solutions like Google reviews. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Showcasing social proof. Due to Trustpilot's high brand recognition, customers trust highly reviewed companies on their site. I wish they provided as good of a customer experience to their business partners as to end-users. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi there,

Thanks for the review. We're really sorry to hear that you didn't love your Trustpilot experience. We do ask that all customers cancel within their contract terms. We also offer lots of different plans and pricing that hopefully fits all customers' needs and apologize if you felt that they didn't. We'll be sure to send over your feedback to our team for the future. If there's anything we can do to help improve your experience, please don't hesitate to get in touch.

Marketing Consultant / Anthropologist / Publicist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It was super easy to add to our Shopify site and email brand new customers in a timely manner after they made a purchase. I was surprised that the day we implemented it we started getting reviews! Review collected by and hosted on G2.com.

What do you dislike?

Not much really. The process was so simple and easy. I guess the only thing would be that we get rated on many smaller specific things that we normally don't ask on a normal review so this can lower our rating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start using it right away to earn more reviews from real customers. It will increase your reviews I promise. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collecting more reviews from our newest customers with an email sent out by Trustpilot. We are getting more reviews than ever. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Rachel,

Thanks for the review! We love to hear that you're enjoying easily collecting reviews on Trustpilot so far.

If you have any questions or concerns in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

They collect reviews just like the rest of the review sites. I suppose the one "advantage" they have going for them is they have developed a method to rank the highest between the review sites on Google SEO. Review collected by and hosted on G2.com.

What do you dislike?

The challenge with Trustpilot is that they know that their results rank in Google SEO higher than their competitors, so they charge 3x to 4x more for the exact same service. At the Enterprise level, they have a few extra features, but I don't think it justifies the increased costs. They also charge essentially the same amount for the service of more than one profile on the same account. So, if you run two sites, they want you to basically pay double which again doesn't seem reasonable business practice, but you are forced to comply because their reviews rank highest. It's essentially a monopoly due to Google and Trustpilot knows it and they unfairly take advantage of small businesses.

In addition, we've had multiple technical support issues since integrating that have essentially taken a portion our site offline. Trustpilot refuses to do right by us and even give a partial refund for the time period they were offline / caused our business to go offline.

Lastly, they are changing their review collection policies just weeks after we signed up which impacts how many reviews we can collect without taking any input or feedback. Nor will they let us out of our contract. It's a very unilateral relationship and for one that's supposed to be built on "trust" is the exact opposite.

I would go with another Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If you pay the Enterprise fees, then you are able to add additional review collection methods to increase the overall number of reviews which is important to gain a balanced set of customer reviews. The benefit is you get a tremendous amount of customer feedback, but that feedback is no different than using the same services from cheaper competitors. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi there,

Thanks for taking the time to share your feedback about our platform. We know what we do comes at a cost, but hope the different plans and packages we offer fit businesses of all sizes. However, we will be sure to let our team know of your comments regarding our costs to look into for the future.

We're so sorry if there's been any technical trouble when using our platform. If there are still any lingering issues, our Support team would be more than happy to help if you get in touch via this link https://trst.pl/30S3fjB.

We do require customers to cancel within their contract terms, but your Customer Success Manager should be able to help out and make sure you're getting the most out of your Trustpilot experience. If you're having trouble collecting reviews, we'd recommend following up with your Customer Success Manager so they can provide tips and feedback to help out as soon as possible.

Digital Marketing Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Trustpilot provides a clear and concise method to replying to your customers as well as categorizing who and who hasn't been responded to. Review collected by and hosted on G2.com.

What do you dislike?

It's always nice to have a Private Reply option, like Reseller Ratings does, so that you can handle intense issues out of the eye of the public. But, additionally, reply with a friendly response publicly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Capturing and resolving customer issues is what Trustpilot assists with. There are a lot of folks out there who use many different review sites, this is just another one that you need to understand your customers may be using and keep your account and responses up to date. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Mark,

Thanks for taking the time to leave us a review. We love hearing that you're enjoying responding to your customers through the Trustpilot platform.

We'll be sure to pass along your feedback regarding another reply option to our team to look into. If you have any additional questions or feedback, please don't hesitate to get in touch.

Mr. Marcel Pazos
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like it because on this site you can share opinions about companies and their websites from the customer's point of view. But also as an owner you can manage the opinions you receive and embed them on your website. Review collected by and hosted on G2.com.

What do you dislike?

Like all review websites it is a 2 way path on one hand you can receive good criticism but also false negatives from the competition. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The review and evaluation sites help your customers to have more confidence in the service or product offered when buying them, that is why I recommend using trustpilot and placing it on your website. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the things we were looking for with TRUSTPILOT was to improve the traffic and positioning of the website giving confidence to potential customers. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Marcel,

Thanks for the review! We're so glad to hear that you're enjoying your Trustpilot experience so far.

We do work around the clock to safeguard our platform and combat fake reviews, which you can read about here https://trst.pl/2NZK42C. Please don't hesitate to get in touch in the future with any questions or concerns.

Company Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Trustpilot is a user feedback platform that is very easy to use, versatile and that is modernized every day to keep up with the times we are living, offering customers a quality and excellent service, giving businesses the necessary tool to achieve their of people who trust business and make purchases and then have the opportunity to offer what their service was like and so other people see their opinions and make decisions when buying products through that seller. Review collected by and hosted on G2.com.

What do you dislike?

It is a very expensive system in the sense that it can only be monopolized by large companies. I think they must have a staggered system that, according to the businesses that are growing, can acquire the largest plans, but currently from the free plan to the next plan, it is very expensive. that it is not possible for all people to acquire them at the moment Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try this business recommendation service because they will get a very valuable reputation online and in this way they will be able to get more clients every day in an organic way Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Through this platform it has been possible to acquire the voice of the clients after receiving a service with us, which makes it possible for people to get their opinions and valuations and in this way get more clients and at the same time create a reputation for services. that are offered through a solid platform such as trustpilot Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Miguel,

Thanks for taking the time to leave us a review, we really appreciate it. It's great to hear that you're finding Trustpilot to be helpful for both businesses and consumers. We do know what we do comes at a cost, but we hope that our range of plans and pricing modules help to fit the needs of all types of businesses. If there's anything we can do to help out, please don't hesitate to get in touch with your Customer Success Manager or our Support Team.

UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It’s useful to have an idea of how trustworthy other consumers perceive a particular website or brand to be before parting with your money. I like hearing from people from different backgrounds Review collected by and hosted on G2.com.

What do you dislike?

You can’t always be sure of how trustworthy reviewers are or if their opinions are skewed by something. Some reviews may not be reliable. Also people are more likely to post negative reviews than they are positive ones, so you might read a disproportionate number of bad reviews that don’t fairly reflect the brand. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Remember that users aren’t vetted and some people may not have to evidence why their reviews and positive or negative. Try to take the consensus and don’t listen to outliers if they are just one in a group of hundreds. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before making consumer decisions I will check to see if the brand/provider is legitimate and has good feedback. This is particularly important if I’m considering buying from someone I haven’t bought from before Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi there,

Thanks for taking the time to leave us a review. It's great to hear that you're enjoying reading customer feedback to help make buying decisions.

Trust is at the core of what we do and we work hard to maintain that on our platform. We're actually working to complete our Trust Promise by the end of the year, which you can read more about here https://trst.pl/2zYIWGQ.

Please don't hesitate to get in touch in the future with any questions, concerns, or feedback.

Let's upgrade the world with reviews!

AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Widgets that showcase the reviews

A system that solicits reviews Review collected by and hosted on G2.com.

What do you dislike?

This platform is essentially for businesses that want to either offset their internal review process or have it run through TrustPilot exclusively. This platform reminds me a little bit like Yext - a solution that makes your business information congruent across multiple map listings.

I believe that with the level of investment, clients can easily create and implement their own system that feeds 3rd party review sites that end up ranking better than TrustPilot does, in most instances.

PROS:

- Great customer service

- Decent onboarding process

- System delivers results

- Cool widgets to use on your site

CONS:

- High total cost of ownership. You have to continue paying each year to get results versus a singular investment with a quarterly overlay to make incrimental improvements.

- No SCHEMA in on-page widgets (this may have changed since we used it)

- Users only have the option to leave a review on Trustpilot's site

- Competitively speaking, Trustpilot does not compete with the top 3rd party review sites for most niches Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For what you will spend on this, invest in a solution that will automated your review solicitation process and grow your reviews through free, organic resources that help improve your business and search engine ranking. The investment is pretty sizeable and you lose the ability to use the reviews if you stop paying them the huge yearly fees they charge. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem that a business would solve with TrustPilot is having access to an proven, automated system that works to get reviews going for your business. After implementation, it's hands-off for most business owners. Review collected by and hosted on G2.com.

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Response from Brittany Bono of Trustpilot

Hello,

Thanks for the feedback - we're glad to hear you liked our widgets and review system.

We know what we do comes at a cost and apologize that you didn't have the best experience with our platform. Between our features, integrations, and Support Team, we try to make sure you're seeing the value of our service. We do offer the option to automatically send review invitations through our AFS tool. However, we understand your concerns and will definitely take your comments into consideration to improve for the future.

If there's anything we can do to improve your experience, please don't hesitate to get in touch.

AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of use, simplicity. Easy to confirm the review. Review collected by and hosted on G2.com.

What do you dislike?

Lots of fake reviews. Fake email accounts can spam your company profile with 1 star reviews and there is not much you can do about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Lots of fake reviews, not recommended. They do not remove the 1 star flood of fake reviews posted by competitors or disgruntled, nonpaying customers that were sued. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The fake reviews that were posted by an nonpaying customer has impacted our business. He was posting sometimes 2 fake reviews per day. It is clearly seen from those fake profiles. They were reported, yet trustpilot did nothing and said they were fine. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi there,

Thanks for the feedback - we'll be sure to let our team know of your comments. Please know that the integrity of our platform means the world to us and we work around the clock to safeguard our platform and combat fake reviews. Here's a bit more on how we do what we do: https://trst.pl/2NZK42C.

Detecting problems isn’t an exact science and even though we catch most of what’s out there, we always welcome help from anyone using Trustpilot.

We have tools enabling consumers and companies to flag reviews if they violate our User or Company Guidelines and a whistleblower function that allows anyone who notices fraudulent behavior to contact our Content Integrity Team directly by writing to compliance@trustpilot.com.

If there are reviews that violate our guidelines on your Trustpilot company profile page, you can report those within your business dashboard. Here's how: https://trst.pl/2YjwGaN.

If you have any other questions or concerns, please don't hesitate to get in touch.

Executive Director / Owner
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Given the rapidly evolving and fast pace of life to which we endure, it remains evident that Business's / Companies and smaller Business setups are being challenged like never before seen in history. Simply because if you are an owner of a business and happen to trade during this transition of the human race, where nothing is hidden, all is documented for everyone's eyes, and not forgetting the IT advancements with AI and software improvements, and your business survives this transition, then pat yourself on the back and consider yourself an achiever. Why? Simple, you have managed to transform your business from the old ways of pen and paper, too that of an entirely new platform servicing new departments and clients on a level new to all who appear for the first time.

Today, reviews remain an important tool for further development and growth, greatly important in fact. It's a review and takes a couple minutes of your time, but the rewards for doing so are astronomical to others whom you don't even know about. It separates people from being taken for a fool to conducting business with a reputable and well deserved entity. It places identity and position to the both the client and business.

TRUSTPILOT has always been a favorite as business depends on the service level to which we hand out and greatly depends on clients reviews and support, as this further allows for us to consider improvements and adjustments where applicable.

If you ask me, the economy can but only grow using such tools. Review collected by and hosted on G2.com.

What do you dislike?

Like everything in life; we have a plus side and naturally comes a down side as well. It can never be peaches and roses otherwise this would be to easy.

The only noticeable irritation with reviews, is that occasionally you'll get those certain types who contribute nothing to your business, but in fact chose to purposely make a scene out of nothing because they know the effects reviews has on another business.

Some attempt this nasty behavior due to Jealousy, others as a personal vendetta....

I do feel strongly about the fact, that something needs to be implemented with the concept of reviews and whom is allowed to conclude or air such reviews.

Reason I say this; I had to cancel Guests at my Guesthouse not so long due to unforeseen reasons, and the situation could not be mended as such. So we ended up finding another nearby Guesthouse for the Guests and all seemed well and they appeared happy.

2 hours later I receive a review on my web page, from these people who I had to cancel. It was such a nasty review that I was forced to get my lawyers involved as it had false damaging accusations aired and stated.

The part that annoyed me immensely was the fact that they were actually allowed to make a review to begin with, specially since they hadn't booked in by me and no active reservation was sealed. But yet they were allowed to review and state just what they wanted regardless of whether it's fact or not.

Surely not just anyone can create a review based on thin air. I mean you get educated people who drive and make positive changes in life and with the people they come into contact with . . . but then on the other hand you also get those who are bored, uneducated, and have nothing better to do with there time other than being destructive to others because that's what they thrive on essentially.

So how do we tackle this issue at hand? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be real, true, and considerate when placing a review, and know that your input can have major effects. Don't be degrading directly towards someone unless absolutely without a doubt they deserve such, but even so rather not on review, rather consider that in person. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business Improvements. I finally know about Staff and which of them are efficient and which are not. Very important to know where your business stands within your local society as it's the society nearest to you that can make or break you at the end of the day. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Brendan,

Thanks for taking the time to leave us a review! It's great to hear that you're loving using Trustpilot and all things reviews.

The integrity of our platform means the world to us and our Content Integrity team works around the clock to safeguard our platform and combat fake reviews. We allow anyone to post a review, which prevents businesses from pre-screening or moderating what consumers actually read. We strongly believe in the power of being open to everyone and are fighting for a more transparent review industry. We also know this comes with great responsibility, which is why we’re constantly improving our efforts to tackle fake reviews, fraud and misuse. You can read more about how we do what we do here: https://trst.pl/2Xp6Hkc.

Companies can report reviews that go against our guidelines as well. Here's how: https://trst.pl/2YjwGaN.

If you're ever having trouble with a review on our platform, please don't hesitate to get in touch with our team ASAP at compliance@trustpilot.com.

Online sales & Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use, widely popular, affordable, great customer service Review collected by and hosted on G2.com.

What do you dislike?

Features limitation, cannot do anything about fake reviews Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Need more control with business owners in terms of fake reviews Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems as such YET

I think it is a pretty nice solution for medium sized business Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Bhavesh,

Thanks for the feedback. We're glad to hear you're enjoying using Trustpilot so far.

Our team works hard to combat fake reviews on our platform, which you can read more about here https://trst.pl/2NZK42C. You can always flag a review that violates our guidelines for our team to look into and/or report any issues you see to our Content Integrity team.

Please don't hesitate to get in touch in the future!

Admin
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

In the wake of internet, many business have transferred a huge chunk of their operations online. Bearing in mind that online interactions eliminates the physical presence of both the buyer and the seller, it might be difficult for the customer to purchase an online product or service unless they have an evidence they will not be scammed. Trustpilot offers an avenue where online businesses can build the trust of their potential customers. Unlike many online business review platforms, Trustpilot offers a free package that is as useful as the paid package. Trustpilot can be integrated with the business website to facilitate automatic invitation to the customers once an order has been completed. This is the feature I like most since it is time saving. Review collected by and hosted on G2.com.

What do you dislike?

Even though I am fascinated by the Trustpilot's integration feature, I must admit that it does not work as intended, and the user will be forced to invite customers manually. The Trustpilot plugin when integrated with WordPress never works and keeps giving error messages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Using Trustpilot is a good move for any business that intends to build online reputation and attract more customers. It comes with free package that new users can start with before switching to the premium one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As I had mentioned earlier, I am using Trustpilot to build my business credibility. I am also using this business application as an indirect way of advertising my business. When a customer searches for my business reviews and come across 5 star ratings, their probability of making a purchase increases. Review collected by and hosted on G2.com.

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Response from Brittany Bono of Trustpilot

Hi Stephenson,

Thanks for taking the time to share your Trustpilot experience with us - we appreciate the feedback. We love hearing that you're enjoying integrating Trustpilot invites to send after an order has been completed.

We're so sorry for any trouble when it comes to inviting customers and want to help out as best possible. If you're still having trouble with this feature, please get in touch with your Customer Success Manager or our Support Team so we can lend a hand. We'll also be sure to pass along this feedback to the team.

Content Writer and Internet Marketer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Trust pilot for me is a great tool to identify the strength and weaknesses by businesses before making software purchase decisions.

Trust Pilot has an incredible user interface and also great customer support. Review collected by and hosted on G2.com.

What do you dislike?

Trust pilot is not as powerful a tool as other tools like Gartner and g2 crowd. It has not evolved greatly and does not have as many users, therefore, may be limited when it comes to diverse opinion. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trust pilot is a friendly tool that is very insightful when it comes to software insights. It has a lot of customer opinion which has been very crucial to helping us make software purchase decisions. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Jane,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying using Trustpilot to identify strengths and weaknesses in businesses before buying.

We'll definitely let our team know of your feedback and dislikes so we can improve in the future. If there's anything we can do to upgrade your current experience, please don't hesitate to reach out!

UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its short after one week got an email to fill in a review. Worked simple, fast. And you can see easily other reviews of toe website. You can see it often in Google when you search for a specific company. WHen you see a positive review you can clearly see if the company it good or not. I buy products a lot on websites but i do check often their avarage review rate. Some reviews are over the top. But most are great. Review collected by and hosted on G2.com.

What do you dislike?

Works great but starts are a bit too big and you can only give start not 1 to 10. If you dont fill it in you get a couple more emails which is a bit overrated I prefer to have just 1 reminder. Otherwise when you see another mail of trustpilot I will dump it into the spam folder which will cause that emails from trustpilot will get flagged sooner as spam. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Seek some companies using trustpilot and see it for yourself. Its prety good and the plugins are great but make sure you implement them well. Its possible to add trustpilot on google business which is awesome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving reputation of the brand i buy from. If everybody does it we all can easily see which company it good trustwortly. There are a lot of companies on the web who are fake or not capable of making sure their products are of good quality. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi there,

Thanks for the feedback! It's great to hear that you're enjoying using Trustpilot to read reviews before buying online.

We'll definitely let our team know of your feedback around your user experience and review reminders. If you have any other questions or concerns in the future, please don't hesitate to get in touch!

Graphic Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Love the fact we were able to directly plug this into woo-commerce and automate the collection of reviews. Great all-round product and it has really allowed us to improve our companies ROAS. Do not hesitate to use trustpilot, really adds value to your brand image. Review collected by and hosted on G2.com.

What do you dislike?

They do charge a monthly fee for their services however as long as you are actively collecting reviews it is worth the amount paid. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you are actively collecting reviews and also dealing with any issues customers may have. Its not always an issue if you do something wrong as long as you provide support after. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helped us give our customers more confidence with our brand whilst being transparent. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Jessel,

Thanks for the review! We love hearing that you're enjoying using Trustpilot and our integration with WooCommerce. Please don't hesitate to reach out in the future with any questions, concerns, or feedback.

Let's upgrade the world with reviews!

Quality Assurance Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

TrustPilot gives us instant feedback from our thousands of monthly customers, increasing reputability, trust and visibility amongst future customers. Review collected by and hosted on G2.com.

What do you dislike?

It's not easy to challenge unjust reviews. We're happy to take bad ones when we're in the wrong but we can prove with recorded calls that the customer has plain lied in their review for instance and it hasn't been overturned, affecting our overall score. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Encourage as many customers as possible to increase market awareness. It's a fantastic tool that we're running with for the long term. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increasing awareness and reputation amongst potential customers and giving an opportunity for customers to provide honest feedback on the service they've received. Review collected by and hosted on G2.com.

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Response from Brittany Bono of Trustpilot

Hi Adam,

Thanks for taking the time to leave us a review. It's great to hear you've upped your company's game by collecting reviews on Trustpilot.

We're so sorry for any trouble when going through our reporting process on Trustpilot and will let our team know of your comments. If you ever have any questions or concerns around reviews left for your company, please don't hesitate to get in touch - we're here to help!

Founder of Millennialminimalistt
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's a great tool to use for businesses, it will show you or your visitor, how your business ranks and how many stars it got from your customers. It helps improve your interactions with your customers. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. It worked 100 % for me. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's really good and you can keep up with your customers as this will help you improve your business by knowing what they want by implementing trust pilot into it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I had no problems with it. It was simple enough to put the coding in my website since I'm not a good at coding. They tell you exactly what you need to do. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Tharwuah,

Thanks for the review! We love hearing that you're enjoying powering your business forward with Trustpilot and customer reviews.

Please don't hesitate to get in touch in the future with any questions, concerns, or feedback.

CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well. Review collected by and hosted on G2.com.

What do you dislike?

seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get some creative ideas from trustpilot for how to improve the deliverability, open and click rate on invitations we're sending. They do provide good templates, but maybe some a/b testing for this important piece would be nice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm adding social proof to my event registration and description pages as well as my site in general - differentiating us from competitors. We're well on our way to the 100-reviews threshold in which Google hopefully will start displaying us as a trusted brand that is reviewed.

I'm also learning more about what's working and resonating with our students based on the review process. Review collected by and hosted on G2.com.

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Response from Brittany Bono of Trustpilot

Hi Yuval,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying a seamless Trustpilot experience so far.

We never want to make using our platform difficult, so we'll be sure to pass along your feedback regarding invitations over to our team to improve upon.

We hope you will continue powering your business forward with Trustpilot reviews!

Webmaster
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The tools for automating requests for reviews from customers are really helpful. Review collected by and hosted on G2.com.

What do you dislike?

The cost is high. The widget to embed ratings or reviews in email campaigns didn't work, and the solution they offered me was to not use the email builder offered by Infusionsoft, but instead create an entire HTML message from scratch. (Obviously, this isn't a solution at all.) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automatically collecting third-party-verified reviews on an ongoing basis. Star ratings showing up in Google is a great benefit. Review collected by and hosted on G2.com.

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Response from Brittany Bono of Trustpilot

Hi Joshua,

Thanks for the review. We love hearing that our automation tools are working well for your company.

Our apologies if our solution to embed reviews wasn't what you were looking for - we definitely try to give the best support to all our customers and will let the team know of your feedback. Please don't hesitate to get in touch with your Customer Success Manager or our Support Team if you have any other questions - we're here to help you make the most of your Trustpilot account.

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The grading system here is really accurate to matching credibility. This has helped in the growth of our business Review collected by and hosted on G2.com.

What do you dislike?

Some more enhancements or advanced features would be nice Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trustpilot is very well known, you will feel trusted using this tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increasing our customer base through social media. Review collected by and hosted on G2.com.

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Response from Zachary Pardes of Trustpilot

Hi Nicholas,

Thanks for the review! We're glad to hear that Trustpilot has helped grow your business.

We'll be sure to let our development team know of your comments regarding more advanced features. If you have any specific recommendations, please don't hesitate to get in touch.