Trustpilot Reviews & Product Details

I like Trustpilot as the most genuine Review platform. All the reviews are from verified users, and only verified users can put a review on the listings. It IS one of the quickest indexed review listings for our business, SEO visibility is one of its major advantages. Easy to set up with greater accessibility and quick verification with the Domain email verification option. Simple onboarding procedure is one of its greatest advantages; no support or assistance is needed for the verification process. Automated feedback collection feature and TrustWidgets are available on premium option. Review collected by and hosted on G2.com.

As a business-oriented review platform, it has premium features that can suppress negative customer reviews. Review collected by and hosted on G2.com.

I love how Trustpilot helps build trust by allowing people to read real users' reviews and share honest feedback. It's great for internal moderation, helping us identify areas for improvement and recognizing where we're excelling. I really like that it's easy for customers to sign up and leave a review. Also, the filtering system is very helpful for keeping track of one-star reviews, and email notifications alert us quickly, helping us address issues promptly. The integration with Slack is valuable too, allowing the whole company to stay updated and helping us put things right swiftly. Review collected by and hosted on G2.com.

It can be difficult sometimes to get reviews moderated by their system. That's something that holds us back sometimes. But generally, it's pretty fair if we can prove that a review has been left in error or there's something untrue about the review, then we can get them removed. But that's probably the hardest part of the system. Review collected by and hosted on G2.com.

Trustpilot has been invaluable for collecting and showcasing authentic customer feedback. The review collection tools make it easy to request reviews via email, SMS, or automated campaigns, saving hours of manual follow-ups. I particularly appreciate the customizable widgets and dashboards, which allow us to display reviews directly on our website and monitor trends in real time. An unexpected benefit has been the ability to respond to reviews quickly, helping us improve customer satisfaction and address concerns proactively.

UI / UX:

Using Trustpilot day-to-day is smooth and intuitive. Navigating between dashboards, reviews, and analytics is straightforward, and the layout makes it easy to find actionable insights quickly.

Integrations:

Trustpilot integrates well with e-commerce platforms, CRM systems, and email marketing tools. Connecting it to our existing stack was simple, and automated workflows now ensure review requests reach customers at the optimal time.

Performance:

The platform is reliable and fast, even when handling large volumes of reviews and analytics data. Reports and dashboards load quickly, making it easy to track performance and trends without delays.

Pricing / ROI:

Trustpilot offers good value for the price. The automated review collection and display tools save significant time, and the impact on customer trust and conversions has been measurable. For our team, the ROI is clear: we gain both actionable insights and a stronger online reputation without manual effort.

Support / Onboarding:

Getting started was straightforward. Documentation, webinars, and customer support made onboarding smooth, and the team has been responsive whenever we needed guidance on integrations or best practices.

AI / Intelligence:

Trustpilot’s AI features, like review analysis and sentiment tracking, are particularly useful. They automatically highlight trends, recurring issues, and customer sentiment, allowing us to prioritize improvements and respond faster to negative feedback.

Overall:

Trustpilot streamlines the process of collecting, monitoring, and acting on customer reviews. Its combination of intuitive UI, automation, integrations, and AI-driven insights makes it an essential tool for improving customer trust and engagement. Review collected by and hosted on G2.com.

While Trustpilot is a powerful tool for collecting and showcasing reviews, it can sometimes feel overwhelming to manage a large volume of feedback, especially when responding individually to negative reviews. The analytics and reporting dashboards, while comprehensive, can be a bit complex for new users, making it harder to quickly extract actionable insights. Additionally, some integrations require extra configuration or third-party tools, which can slow down setup for teams without dedicated technical resources.

Potential improvements:

Simplifying the dashboard interface, offering more pre-built reporting templates, and streamlining integration setup would make the platform even more user-friendly while maintaining its powerful features. Review collected by and hosted on G2.com.

TrustPilot is an easy to use platform and one of the many "go to" sites that are on the web these days allowing viewers to read other's reviews of software, products, and just about anything. I've used it a limited number of times, and have found the responses to be fairly quick when reviews are submitted. Review collected by and hosted on G2.com.

The one time I had to deal with their customer support team, they weren't that helpful at first. It took something like 4 tries before we managed to get anywhere in resolving the issue I had. Review collected by and hosted on G2.com.

I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpilot has been a game changer, enabling us to set up what used to be manually labor-intensive processes—like email campaigns and feedback collection—automatically within the software. This has greatly reduced the need for manual intervention by our support representatives, freeing up their time for other essential tasks. Furthermore, setting up Trustpilot was incredibly easy and efficient; it took just about half an hour to complete, requiring minimal effort from my team to claim our domain, provide some basic information, and add graphics. Overall, Trustpilot enhances our efficiency in managing user reviews and supports our reputation management effectively. Review collected by and hosted on G2.com.

I find Trustpilot's review moderation process to be overly aggressive, which can be quite stressful. The review validation procedure often requires users to send screenshots or additional proof through random emails, which is not well-received. The communication around this process tends to be poor, adding to the discomfort experienced by users. Review collected by and hosted on G2.com.

It’s easy to leave a review and most companies are already there, so you can quickly check opinions. Review collected by and hosted on G2.com.

My experience with moderation was quite confusing. One of my reviews was accepted, then a few days later I got a message asking for proof. I sent the proof, it was approved again, and then later I received another message saying it could be removed. After I asked for clarification, it was published again. It feels a bit unpredictable. Review collected by and hosted on G2.com.

The most important thing about Trustpilot it's the most honest review website Review collected by and hosted on G2.com.

Easy and very simple to use after login you can write the name of the company then read or add your experiences and great customer support Review collected by and hosted on G2.com.

The platform is easy to use and many companies have pages there, so it’s simple to check feedback quickly. Review collected by and hosted on G2.com.

What makes me uncomfortable is the way moderation works. I’ve seen reviews disappear while very short positive comments remain visible. If you look at the page where people review Trustpilot itself, you can often see extremely short positive messages like “Great” or “Amazing” appearing regularly. For me this makes the system feel less transparent. Review collected by and hosted on G2.com.

I appreciate the overall look of the Trustpilot website, which provides a user-friendly and attractive interface. This aspect, along with the generally reliable reviews, offers a trustworthy foundation for assessing businesses. The legitimate reviews serve as a solid stepping stone towards making informed decisions about whether to engage with certain businesses, helping me gauge their reliability effectively. This feature is valuable as it combines aesthetics with practical use, thereby enhancing my decision-making process. Review collected by and hosted on G2.com.

I stopped working with Trustpilot because they suspended my account. Their customer support is absolutely horrible and atrocious. My account was suspended due to claims of unusual activity, despite there being no such activity. They provided no elaboration on what the problem was, nor is there an appeal process to contest the suspension. The lack of communication and support led me to discontinue using the service, and I would not recommend Trustpilot to others. Review collected by and hosted on G2.com.

Good tooling to collect customer reviews about your company and to get them distributed in Google in a good way Review collected by and hosted on G2.com.

Their dominance in Google pushes you to use Trustpilot to make sure they don't only display bad reviews about your company online Review collected by and hosted on G2.com.