Trustpilot Reviews & Product Details


What is Trustpilot?

Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.

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Trustpilot Profile Details

Trustpilot Profile Details

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Q&A
Languages Supported
Danish, Dutch, English, French, German, Italian, Lithuanian, Swedish
Vendor
Trustpilot
Company Website
Year Founded
2007
HQ Location
Copenhagen, Denmark
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
794
Twitter
@Trustpilot
Twitter Followers
15,580
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Companies Using Trustpilot

Western Union
Unbounce
First American
Blue Apron
Lyft
Vivint
OnDeck
Birchbox
Sage
NXP Semiconductors
Munchery
Whistle

Trustpilot Reviews

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1-50 of 132 total Trustpilot reviews
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CTO
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great easy to use service"

What do you like best?

It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well.

What do you dislike?

seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get some creative ideas from trustpilot for how to improve the deliverability, open and click rate on invitations we're sending. They do provide good templates, but maybe some a/b testing for this important piece would be nice.

What problems are you solving with the product? What benefits have you realized?

I'm adding social proof to my event registration and description pages as well as my site in general - differentiating us from competitors. We're well on our way to the 100-reviews threshold in which Google hopefully will start displaying us as a trusted brand that is reviewed.

I'm also learning more about what's working and resonating with our students based on the review process.

Response from Brittany Bono of Trustpilot

Hi Yuval,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying a seamless Trustpilot experience so far.

We never want to make using our platform difficult, so we'll be sure to pass along your feedback regarding invitations over to our team to improve upon.

We hope you will continue powering your business forward with Trustpilot reviews!

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Decent platform, willful disregard for integrity of reviews"

What do you like best?

Solid platform and useful dashboard features.

What do you dislike?

As others have noted, the available mechanism to alert Trustpilot of reviews that are fraudulent or otherwise violate their own User Guidelines is very poorly designed. It seems that TP doesn't actually want companies to report offending reviews. If you are able to successfully report an offending review, prepare for a response from the TP "compliance" team that ranges from unhelpful to hostile. In several years as a TP customer, I have reported a handful of invalid reviews. Rather than being appreciative of these being brought to their attention the TP "compliance" team has routinely been dismissive without making any apparent effort to determine the veracity of the reviews or confirm that they comport with the TP User Guidelines.

Recommendations to others considering the product:

Explore other, less expensive solutions if you don't need all of the bells-and-whistles. Do not expect to receive any meaningful support from their "Customer Success" team. If you have an issue with an invalid or fraudulent review, their "compliance" team is basically useless and you're likely to be stuck with the review whether it's fake or duplicate.

What problems are you solving with the product? What benefits have you realized?

The fact that TP is a third party adds to credibility of the reviews that our company earns. The benefits are difficult to quantify, but because of our high score we're likely viewed favorably to customers that are shopping around.

Response from Brittany Bono of Trustpilot

Hi Zeke,

Thanks for the feedback. Our compliance team works hard to investigate reported reviews on their end, but there’s always room for improvement. We’ve already passed your feedback over to our team to improve upon for the future. As always, feel free to follow up at compliance@trustpilot.com.

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Marketing
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great but missing a few things"

What do you like best?

I like best the amount of resources they have for me to look at and use to try and find the best way possible to use the resources. I also like the designs of the widgets that I can use on the website. Last but not least, is how easy it is to use their site and see the data that I need to know.

What do you dislike?

What I would say I like the least would have to be the start rating at times. For example, You can really be close to 5 but it shows as 4 not 4.5. Also, I dislike the fact that it can be hard at times to get a review that isn't meant to be there off due to the way that this is set up. We have a lot of great reviews but so are there that we have reached out to the customer and tried to make everything right, but still their bad review shows on our page. If this could be easier to fix that would be great.

Recommendations to others considering the product:

To look into what you are about to get and to make sure that you are using all the support they give. If you have a questions they have help and a video for everything!

What problems are you solving with the product? What benefits have you realized?

We are solving how to get customer feedback in a good return rate for response. Trustpilot also helps us put out what our customers say about us to gain new people on board!

Response from Brittany Bono of Trustpilot

Hi Jake,

We’re so happy to hear you’re enjoying Trustpilot’s resources, widgets and finding our platform overall easy to use! It's great that you’re getting the most out of your Trustpilot experience by hearing what your customers have to say and gaining new customers with the help of reviews.

We appreciate your feedback regarding our star ratings. Our star rating is meant to show the most accurate TrustScore for a company, but we hear you and have passed along your feedback to our team.

We’re an open platform so anyone who’s had a true buying or service experience can leave a review - positive or negative. However, you’re always free to report reviews that go against our guidelines. If you have any questions, please feel free to contact your Customer Success Manager or our Support Team.

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Internet Marketing Consultant
Internet
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great Review System at a Great Price"

What do you like best?

How easy it is for customers to review our website. We used Reseller Ratings in the past, and it was just no non-user friendly. We get 5x the reviews with Trust Pilot than we did with those guys. Will never go back.

What do you dislike?

It can take some time for certain reviews to be removed. Many times our customers write negative reviews about products, not our service, and it can sometimes take up to a week to have them removed.

Recommendations to others considering the product:

Try it with the free option first. If it works, then go to the paid option.

What problems are you solving with the product? What benefits have you realized?

Reputation management and gaining trust online. We are up against a lot of competitors and want to make sure customers know they can trust us online. Telling people to trust us is not enough. We need to show what our customers think about us as well.

Response from Brittany Bono of Trustpilot

Hi Jeff,

Thanks for the feedback. We’re so happy to hear your reviewers are finding it easy to share their experiences on Trustpilot and that you’re getting 5x the reviews with our platform - that's awesome!

We totally get the frustration of reviews that aren’t meant to be posted on your company page and our team helps by looking into each reported review as much as possible. You’re always free to report reviews that go against our guidelines and follow up with our team at compliance@trustpilot.com with any urgent questions or concerns.

So glad to hear you’re managing your reputation and building trust with Trustpilot reviews! Customer confidence is key in this day and age and we’re so here for you using Trustpilot to build that with yours.

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Digital Marketing Manager
Financial Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"We've really enjoyed our experience with TrustPilot"

What do you like best?

TrustPilot is always rolling out new features and services that make showcasing and capturing our reviews easy. They do a great job of keeping customers updated on new features.

What do you dislike?

It can get expensive real fast. For smaller organizations with tight budgets, its hard to put a lot of money into a service, that is really well built and feature-rich, is ultimately just a review site.

Recommendations to others considering the product:

Understand what your specific needs and familiarize yourself with the settings, tools and features so that you can quickly see a ROI.

What problems are you solving with the product? What benefits have you realized?

Our industry tends to have a bad reputation and it's such a basic service that people rarely think about it when things work well, but because it involves their money, they are quick to leave negative reviews - justified or not - so we really need to make sure that when we have a successful customer experience we can capture that. Trustpilot makes that really easy.

Response from Brittany Bono of Trustpilot

Hi Jason,

We’re so happy to hear you’re enjoying our ever-improving dashboard to help you collect feedback in the quickest and easiest way as possible.

We know what we do comes with a price, but we try to accommodate everyone as best as possible with plans ranging from free to enterprise.

We’re so happy to hear you’re capturing the real feedback from your customers using Trustpilot. We hope you continue to enjoy your Trustpilot experience and feel free to contact us with any future questions or concerns!

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Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source
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"Trust Pilot"

What do you like best?

The site is used a lot by our customers and provides us with a lot of information to help us build a better rapport with our customers. All of this again allows us to give the customer a better experience and allows us to understand where we are falling short.

What do you dislike?

Like any site, you are mostly only going to get people that are angry with their products. You will also get some that are happy. Unfortunately, this gives us an inaccurate reading on how the company is doing overall considering there may have been 20 bad reviews 0 good reviews but we sold 1000 parts. In my mind the 980 parts that did not review are happy customers and should effect the score somehow. Sadly this scoring system can give companies and or products a bad name and cause customers to stray away. A good idea may be to say that this part or company has a 2 star rating due to 28 bad reviews however the company has sold 8 million parts.

Recommendations to others considering the product:

You should use this program to enhance your customer service team. Bending your policies to help the folks that took the time to review your site will enhance your score and give the general public and better view of your company.

What problems are you solving with the product? What benefits have you realized?

The best part about this is you get a customers point of view in the raw. This allows you to fully understand how the customer feels and try to work on it if it is within your companies policy to do so.

Response from Brittany Bono of Trustpilot

Hi Mark,

We’re thrilled to hear you’re using your customer feedback to power your business forward.

We’re sorry for any trouble with our rating process. We’ll definitely look into adding more details about the reviews that play into a company’s TrustScore. As of right now, we rank a company based on all reviews left on Trustpilot. You can always work with your Customer Success Manager for tips and tricks on how to up your game and gain more reviews for your Trustpilot page.

We’re so happy to hear you’re using the feedback from Trustpilot reviews to up your company’s game. That’s what we’re here for - to bring companies and consumers closer together to create ever-improving experiences for everyone!

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Chief Flight Instructor
Aviation & Aerospace
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"So far so good"

What do you like best?

There are a lot of features that a small business like ours can benefit from. I like the user friendly GUI they have. I like amazingly quick customer/tech support. The graphics etc are great. Their rankings on the search engines are excellent.

What do you dislike?

I see that some other reviewers have already mentioned this, but then again, this is something that matters to us as well. I do not like (logically) asking our customers to leave us a review at multiple different venues. Asking them to leave a review on trustpilot, and ignoring google or facebook is something that is not ok. I wish there was a way for aggregation of all reviews in one place, here with trustpilot

What problems are you solving with the product? What benefits have you realized?

Fighting a good fight with our New Born competitions. We have not had a competition in over 20 years. And now there is one in each city. We have many reviews on google, but our competition is loading up with new reviews on trustpilot. Now we have an account as well.

Response from Brittany Bono of Trustpilot

Hi Prince,

Thanks for the review. We're so happy to hear you're enjoying many different aspects of Trustpilot including our dashboard, quick support responses, and SEO rankings!

We appreciate your feedback regarding aggregating reviews from different venues and have passed along your feedback to our product team.

We hope you continue to enjoy your Trustpilot experience and please feel free to contact us in the future with any questions or concerns.

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Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Improved Reviews, Better Ratings"

What do you like best?

The invitations are the easiest to send out. They are simple, clean and good design. Our reviews are extremely important to our company to show our potential customer the value we can bring as well as all other satisfied customers.

What do you dislike?

The cost is a little high for generating reviews on a third party website. Would love to see a filter option and an easier way to upload contacts without needing to download the template file and format our file to match the exact names of the columns.

Recommendations to others considering the product:

Reviews are extremely important and the more you can diversity and utilize all your resources you will benefit from customer retention and repeat customers.

What problems are you solving with the product? What benefits have you realized?

Improving reviews, Rich snippets on website. The ability to see reviews on the google serp is a huge benefit and while it lasted, the google adwords connection was also beneficial.

Response from Brittany Bono of Trustpilot

Hi Taylor,

So glad to hear you're finding our invitations easy to send out and well-designed.

We know what we do comes at a cost so we offer plans ranging from Free to Enterprise to try and match everyone's needs. Feel free to contact your Customer Success Manager if you'd like to chat about making the most of our platform.

We hope you continue enjoying using our platform and upping your company's game with Trustpilot reviews!

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Founder
Food Production
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Steer clear from Trustpilot"

What do you like best?

I like the concept in theory which is why we initially signed up.

What do you dislike?

Whatever you do, particularly if you are a small or medium-sized, business, STEER CLEAR OF USING Trustpilot. After persistent phone calls, I received from one of their salesmen over a three month period and over 6 emails encouraging me to sign up with links to start a subscription, I finally did sign up.

However, within just a week after signing up I realised the service was completely redundant for our company as you require a developer or several developers to really make the most out of the integration or indeed integrated with it entirely. As such, we have not used Trustpilot once in the last three months and I've kindly explained the circumstances to a lady working there, and requested that we terminate our contract early since we were sold a package on a false promise and we would settle any outstanding invoices. I spoke to a graphic design agency and they quoted me £1,500 to complete the integration of Trustpilot, which would require 10 hours of work by their developer. This cost is in addition to the £2,000 I would have to pay to Trustpilot. In effect, this service would cost me double to fully use. I'm incredibly disappointed by their uncompromising position and they've gone on to offer me 'on-boarding' which is what comes as part of the package anyway so I've felt that they have not taken me seriously one bit and just tried to fob me off with what I should be getting anyway! Again, it's their manipulative tricks at play.

I would encourage anyone thinking about using Trustpilot to look elsewhere. I had a conversation with another company called YOTPO, a review site and they were open about the requirements for setting up in comparison to this dishonest and misleading company. Do not use Trustpilot as much as it may they claim to be driven by consumers and 'transparency' it is so ironic how they cannot even sort out a situation like this for a small business like ours. I have every intention to fight this through legal means as we will not be bullied into submission by this large and inconsiderate company into remaining into a contract without being clearly explained the technical implications of signing up. PLEASE STEER CLEAR FROM TRUSTPILOT.

Recommendations to others considering the product:

Find out all the facts before signing up otherwise they will tie you up into a 12 month contract and make it extraordinarily difficult for you to leave.

What problems are you solving with the product? What benefits have you realized?

Zero now. We cannot make use of it because we do not have developers to complete integration, which as mentioned were not told during this slick sales calls.

Response from Brittany Bono of Trustpilot

Hi James,

Thanks for taking the time to leave us a review. We know we're not perfect and apologize for any trouble you've had when trying to implement Trustpilot on your site. We try to make our platform as easy to use as possible with the help of our Support Center articles, Support Team, and Customer Success Team but have passed along your comments to our Product team.

It's never our intention to make it difficult to end a contract with us, so please feel free to follow up with your Customer Success Manager to have this resolved. We're so sorry that you haven't had a great Trustpilot experience and hope our team can lend a hand.

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Biz Dev and Marketing Manager
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Services satisfactory, but predatory pricing and collection"

What do you like best?

Trustpilot would check-in frequently with new features, and were quick to let me know about how these changes affect me.

What do you dislike?

Without notifying the signatory (myself), they increased the price of the annual subscription by 15%. The customer success agent insisted that there was nothing that we can do. After a lot of back and forth about adding services at no cost (the usual sales pitch), there was no productive conversation to be had. So we ended up disputing the charges. We got a refund for one of the months, but then got charged again. The customer success agent (the very same one) was still trying to upsell me during this process. Honestly, I cannot recommend Trustpilot for any company. I would have appreciated a little transparency and honesty, but got neither from a company that handles reviews.

Recommendations to others considering the product:

There are much better alternatives.

What problems are you solving with the product? What benefits have you realized?

We were trying to manage our online reputation, boost our SEO efforts, and gain client feedback. During the year we used it, we were able to see small boosts.

Response from Brittany Bono of Trustpilot

Hi Richard,

Thanks for the feedback. We're sorry to hear that you haven't had the best experience with our platform. We'll be sure to pass along your comments regarding pricing and being charged to the team so we can improve ASAP.

Again, our apologies for the trouble. Please don't hesitate to contact us with any other questions or concerns so that we can do our best to improve your Trustpilot experience.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Our trusted review site "

What do you like best?

We love that we can connect Trustpilot to our personal website and our facebook platform. It makes it easier for people to see our reviews. I also love that I can use a template for each invitation to review. It makes it so much easier and quicker to send multiple review requests out.

What do you dislike?

There's really nothing I don't like about trustpilot. It's been a great tool for our business and I love that we can place our review where we'd like.

Recommendations to others considering the product:

I definitely recommend Trustpilot to anyone. This has helped our reviews for our company tremendously.

What problems are you solving with the product? What benefits have you realized?

We are able to post our reviews on a trusted site and are able to request reviews with a single template. I love how simple it is to use and love that they are all stored in a single area.

Response from Brittany Bono of Trustpilot

Hi Kasey,

Thanks for the review! Your feedback means a lot to us and we're thrilled to hear you're loving using Trustpilot to collect reviews. We hope you continue to power your business forward and enjoy your Trustpilot experience.

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Marketing Coordinator
Mid-Market
(201-500 employees)
Validated Reviewer
Review Source
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"So Far So Good"

What do you like best?

I like how easy it was to implement on our Facebook Page since our Recommendations aren't available. I like the star rating next to our name on the Google search and I like how easy putting the TrustBoxes on the website is!

What do you dislike?

I don't have dislikes at this time. I only wish I could create automatic response for 4 and 5 star reviews.

Recommendations to others considering the product:

Make sure you're ready to get the website updated with the correct TrustBoxes. Google does not allow SEO rich snippets to be included on Home page for websites. The Trustbox coding can luckily be easily updated not to be a rich snippet. Aesthetically, you can't change the color of the reviews in the normal business plan.

What problems are you solving with the product? What benefits have you realized?

There are no problems. We're fairly new to the platform, we would heave like to upload all of our information from AskNicely over to Trustpilot. It feels like 150,000 responses went to waste since we switched to them. The format to upload files to the "Get Reviews" section could be a little less specific. I can't just upload a csv file with first row headings.

Response from Brittany Bono of Trustpilot

Hi Brittany,

Thanks for taking the time to leave us a review! It's so great to hear you've had a seamless experience implementing Trustpilot. We definitely get the want to have macros when responding to 4 & 5 star reviews, and have let our team know of your comments to look into for the future.

Please don't hesitate to contact us with any questions or concerns in the near future. We hope you'll continue powering your business forward with Trustpilot reviews!

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Product Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Feedback and transparency"

What do you like best?

The use of Trustpilot by consumers is completely free; anyone can access, read the comments of others and share their opinions.

For companies there are a free solution and a paid solution. All companies can invite their customers to write a review and respond to reviews.

The companies which choose the paid services have the opportunity to show reviews on their website, using them for advertising purposes to increase their business.

What do you dislike?

When customers write reviews, these should be "suspended" temporarily to be able to do all the necessary checks. In our work it happened that the customer reviews did not indicate the order number or which it was invented. Trustpilot simply asks you to attach an order invoice which may also be falsified by a competitor.

Recommendations to others considering the product:

Through its integrated search engine you can discover a lot of websites and companies simply by searching the central box. It is possible to get the truth directly from consumers' experiences with all comments and information left behind. Trustpilot encourages each person to share their opinions and contribute to the community. In addition, reviews are not censored, so you can be 100% sure to always read the truth.

What problems are you solving with the product? What benefits have you realized?

If people share their experiences, this improves transparency, increases trust and helps build relationships between businesses and consumers. And when companies take feedback into account, including negative feedback, they show customers that they are interested in their opinions and gain their trust.

Response from Zachary Pardes of Trustpilot

Hi Mauro. Thanks for the fantastic review! Happy to hear things are going well. Don't hesitate to give us a shout if you need anything.

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A
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Poor fit for a B2B or SaaS company, further hindered by lackluster service & support."

What do you like best?

The layout and web widgets are aesthetically pleasing and simple enough to navigate.

What do you dislike?

The AFS is anemic and extremely cumbersome both to get running and to modify, particularly if tied to CRM software email deployments.

The platform is heavily reviewer biased and provides little functionality or recourse around reviews for its vendor partners. Reviews also require virtually zero useful or actionable information to be approved for publishing, giving prospective buyers very little insight into the product they're considering and doing very little besides aggregating highly superfluous social proof. There is zero lead capability or buyer intent information.

Recommendations to others considering the product:

This service is better suited for B2C, product-oriented companies. If you're making a business decision and not a consumer one, look for information on another platform. If you're looking for a B2B review platform partner, look elsewhere as well.

What problems are you solving with the product? What benefits have you realized?

We have a review page widget and some perfunctory degree of social proof that has exactly zero influence over the purchase decisions of our prospective buyers.

Response from Brittany Bono of Trustpilot

Hello,

Although we don't strive for a 0 star, we definitely appreciate your feedback and are happy to hear you've found our site layout and widgets aesthetically pleasing.

We try to make our AFS system and other features as easy to use as possible and apologize for any trouble. We find that our review form asks for the main points that should be addressed when consumers submit feedback, but we'll definitely take a look at further and see if there's anything we can do to improve.

Our platform is meant to support all types of businesses and our team would be happy to help you make the most of your Trustpilot experience. Please feel free to get in touch with our Support Team if you'd like our team to lend a hand.

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Director of Digital Marketing
Financial Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Trustpilot is our main platform for our reviews"

What do you like best?

There are many features about Trustpilot that we like and use, so it is hard to isolate to just one thing. We really like the integration with our CRM so automated emails are sent to our customers requesting reviews. This has produced hundreds of reviews that boost our brand. We also take advantage of the integration widgets and expose our reviews all over our website and Facebook page. We have even integrated the SEO enhanced widget to pull in our rating into search result listings.

What do you dislike?

It would be great if the reviews could somehow be syndicated to other platforms (ie. Google). We don't like asking out customers to review us in multiple locations. So, we primarily ask for Trustpilot review. But, we can't ignore Google and Facebook reviews, so we have to come up with something for those platforms too.

What problems are you solving with the product? What benefits have you realized?

The main business problem that Trustpilot solves is building trust in our brand. We want to convey that hundreds of customers have chosen to work with our company, so you are not alone in choosing to work with us. We have also benefited from sales reps being named specifically in Trustpilot reviews and getting kudos for providing great service.

Response from Zachary Pardes of Trustpilot

Hey Michael,

Thanks for the great review! We appreciate the feedback.

We hear you loud and clear regarding syndication across other platforms. I've escalated this feedback to our product and technology teams, and while I can't make any promises I am happy to relay the message.

Don't hesitate to reach out to your customer success manager or our support team if there's anything we can do to help!

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Operations
Financial Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Good review platform with expanding analytics tools"

What do you like best?

Trustpilot provides a useful dashboard to keep track of your ratings, impressions, the source of reviews and rating distribution. Additionally, the "Google Search" section in analytics is really useful and interesting to look through as it provides info on search impressions and clicks.

What do you dislike?

The survey template editor doesn't have front-end friendly drag n drop elements that could be useful in constructing a sleek email. Getting nicely looking emails requires work from a front-end dev and it would've been more convenient otherwise. It would also be great if Trustpilot was able to integrate with power bi to create a live dashboard that can display all the analytics in one centralized dashboard. (Helpshift currently does this.)

Recommendations to others considering the product:

Its a very good platform to use to help your customers feel confident about your business. They provide nice marketing tools to display your ratings on your website.

What problems are you solving with the product? What benefits have you realized?

Our business goals are to collect feedback and display to our customers the ratings/reviews we receive. Trustpilot is one of the only platforms that provide ready to go options that can be used to display our ratings on our website.

Response from Zachary Pardes of Trustpilot

Hi, Aziz!

Thanks so much for your review. We're glad to hear your experience with Trustpilot has been a positive one.

Thanks for your feedback regarding the ease of use on our templates. A drag-and-drop feature sounds like a great idea. We'll be sure to relay this feedback over to our technology team.

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Corporate Recruiter
Financial Services
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Trustpilot for our business"

What do you like best?

I love having Trust Pilot reviews for the company I work for because I believe it adds a level of authenticity. I also use it as a consumer, to check out various businesses i'm curious about. It has helped us in our relationships with clients by adding that final level of authenticity we need. On the flip side, as a consumer, it makes it easier to decide where I will take my business and trustworthy companies.

What do you dislike?

I can't really think of anything I dislike about Trust Pilot at the moment. I am very happy with it from both a consumer and business side. I would recommend it to businesses looking to raise their brand and start building better customer relations.

Recommendations to others considering the product:

Try it out! I highly recommend Trust Pilot from BOTH a business and consumer standpoint.

What problems are you solving with the product? What benefits have you realized?

We have realized it has made a huge difference in the customers opinion of our business. It makes everything seem more legit, trusted, professional.

There is something about seeing that "verified" review that puts us above the rest.

Response from Zachary Pardes of Trustpilot

Hello, Milena,

Thanks for your review of Trustpilot! We're glad to hear things are going well :)

If anything should ever pop up, don't hesitate to reach out to our customer support team.

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Marketing Coordinator
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"We love Trustpilot!"

What do you like best?

We really enjoy using Trustpilot because it is easy to use and easy to learn! When I took over sending out review requests a year ago, I was able to learn how to use the program very quickly. I use it weekly for our reviews! I like that I can send the requests directly from the website, without clogging up my inbox. We can customize the email template going out, and reach as many people as we need to. We can see our reviews in one place which is very helpful for us.

What do you dislike?

There isn't anything that I dislike about Trustpilot. It's easy to use, easy to collect reports from, and easy to teach.

What problems are you solving with the product? What benefits have you realized?

We use Trustpilot for our Review Request Program. Trustpilot allows us to maintain a pulse on how our customers feel on our product. We can then make sure we are meeting our customer's needs, as well as putting things into our product that the customer can benefit from.

Response from Zachary Pardes of Trustpilot

Ashley,

Thank you for your great feedback! So happy to hear things are going well. Let us know if there's anything we can do to make sure your experience is a great one.

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Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"We should have done this long ago.."

What do you like best?

I like the ability to respond to reviews, because many things that customers may take issue with, can be explained in a reasonable and rational manner that typically changes their tune and opinion. It is a fact that often times poor reviews provide an opportunity for us to shine, and demonstrate our dedication towards customer service.

What do you dislike?

Every so often we get a truly unfair and unwarranted review. But that is of no fault to Trustpilot, it's just the price you pay to play.

What problems are you solving with the product? What benefits have you realized?

Our business, National Parts Depot (NPD), has always maintained a very high level of customer satisfaction and reputation. Our main challenge is making prospective customers aware of our positive attributes, without appearing boastful or self-promoting. The Trustpilot reviews provide our prospective customers with a vast number of OBJECTIVE accolades that they tend to take far-more-seriously, and to heart, than self-proclaimed marketing claims do. Saying that your company is great is typically met with cynicism. But when your customers say your company is great, that is marketing gold! Secondarily, on the occasion that a poor review is received, it offers us the opportunity to identify and remedy failures in our system or with certain personnel, which is also an invaluable tool for management. And of course, sometimes a bad review comes through because UPS backed over the box, or a customer ordered the wrong items themselves, completely out of our control. You take the bad with the good, but big picture, Trustpilot has been an great asset for us.

Response from Zachary Pardes of Trustpilot

Hi Richard,

Thank you for the review!

As a reminder, you can report reviews if you find them to be in violation of Trustpilot's terms and conditions. A reported review will be thoroughly investigated by our Quality and Compliance team and will be permanently removed if, among other things, the review uses personal identifiable information (names, contact information), uses foul language, is defamatory, etc. You can also report a review if you are unsure of its authenticity; Trustpilot's Q&C team will reach out to the reviewer for verification of their experience via a receipt, reference number, purchase order or the likes.

However, reporting an authentic review simply because it is negative is not allowed. In such cases, these reviews will be reinstated/republished on Trustpilot if they are not found to be in violation of Trustpilot's terms and conditions. For more information on flagging, please follow this link: https://www.trustpilot.com/trust/combating-fake-reviews

Please email our support team if you have any additional questions.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Increase your Consumer Feedback, Brand Recognition and Reputation with Trustpilot"

What do you like best?

The Trustpilot program easily integrates into other platforms such as Google, Hoot Suite and Facebook. This drives traffic towards our site, easily invites consumers to provide feedback and allows us to reach a broader audience. Trustpilot is a highly reputable review site which is why we choose them and they have continued to uphold and stay true to our view of them.

What do you dislike?

We haven't run into any technical issues yet that I'm aware of. Trustpilot can be expensive, but worth the price to increase reviews, talk and general public knowledge of your company.

Recommendations to others considering the product:

Definitely give Trustpilot a try to see if they fit your company's needs. I believe they do offer a free trial. They are indeed trustworthy, but depending on what you are looking for perhaps not worth the price; although, they do have deals etc. that may bring down the price. Overall we are satisfied with our trustpilot reviews and have found that it is an engaging way to increase customer feedback and increase our company's reputation. Being able to integrate trustpilot into your other social media applications is more than convienent. Also, trustpilot is consistent throughout all of your platforms, website, FB, hoot suite etc.

What problems are you solving with the product? What benefits have you realized?

Trustpilot is a well known and reputable source for providing quality reviews. Consumers know that they can generally trust the recommendations/commendations from a trustpilot review. This has allowed us to increase our web presence, our brand recognition and reputation.

Response from Zachary Pardes of Trustpilot

Hi Katana!

Thanks for the great feedback! We're glad to hear things are going well.

Should anything pop up, don't hesitate to reach out to our support team. We're here to help!

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Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Solid platform with growing credibility"

What do you like best?

We are happy with:

1. The types of reviews that Trustpilot is producing

2. The ease of using almost all features

3. The ability to verify clients

What do you dislike?

I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement.

What problems are you solving with the product? What benefits have you realized?

We are receiving far more client feedback than ever before. We can leverage this feedback to instill confidence in new clients and address problems that may not have been otherwise brought to our attention.

Response from Brittany Bono of Trustpilot

Hi Matt,

Thanks for the review. So glad to hear you're finding Trustpilot easy to use and are getting some great feedback from your customers.

We definitely understand your comments regarding our AFS feature and have let our team know of your feedback. In the meantime, our Support Team is always here to lend a hand if you'd like any assistance or tips from them. Feel free to give them a shout at support@trustpilot.com.

We're thrilled you're receiving more feedback than ever and that it's helping your clients to have confidence in your business. That's what we're here for - to create ever improving experiences for everyone. We hope you continue to enjoy your Trustpilot experience!

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A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Very convenient "

What do you like best?

I love the fact that your customers can rate the service they have received from you and make the prospective customers know how good the company is. I especially love the 1-star customers, as they really show you where you need improvement.

What do you dislike?

I hate the fact that it allows customers who are I - rate to post more than 1 review. So they will bomb the reviews and it does not really have an honest effect on the situation or company.

Recommendations to others considering the product:

It is a really good software platform for QA purposes and also to show new prospective customers how good other clients feel about your product and services.

What problems are you solving with the product? What benefits have you realized?

We resolve most of our customer care issues with Trustpilot as it is the platform we use for customers to voice their experiences - good or bad

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Senior Content Writer
Animation
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
Review Source
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"Trusted Reviews"

What do you like best?

The feedback which is left by customers helps one in deciding purchasing of goods from websites and if they are trusted or not. Short reviews and feedback by customers are very helpful in making decisions.

We could also review about the websites we like.

What do you dislike?

Well, nothing much in particular. The site may not stand true always as there are instances where certain websites do pay people to review posts. Thus it might not be a true reflection of what it ought to be. Also there could be bias which could have a negative impact.

Recommendations to others considering the product:

You may check this site out if you are planning to buy products from a site for its online reputation and feedback from clients

What problems are you solving with the product? What benefits have you realized?

I would generally check about the validity of a site by comparing with the customer feedback given and if I should go ahead with purchase.

Response from Zachary Pardes of Trustpilot

Hi Madhushi,

Thanks for the review!

One thing I did want to address is that it's a serious violation to pay for (or incentivize in any way) positive reviews. Our compliance team strictly enforces this, regularly investigating people and services offering positive reviews in exchange for compensation. Those found in violation are subject to penalties, including removal from the Trustpilot platform regardless of whether or not they are a paid customer.

In addition, Trustpilot's technology, including advance algorithms, are constantly on the search for fake reviews.

For more information on now we combat fake reviews, please follow this link: https://www.trustpilot.com/trust/combating-fake-reviews.

We appreciate you taking the time to leave a review on Trustpilot! Don't hesitate to reach out if we can be of assistance.

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A
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great tool for any business, regardless of size!"

What do you like best?

First and foremost, the level of attentiveness and support we've received from the Trustpilot team is unequaled. We've had some challenges with getting buy-in from our service teams, and Trustpilot has been great with providing resources and brainstorming ideas to get team members to send review invites to customers.

What do you dislike?

I can't think of a single downfall at this point...

What problems are you solving with the product? What benefits have you realized?

We partnered with Trustpilot because we wanted to have a fair, unbiased platform where our clients could go to review our services. We were having issues with Facebook, where trolls were posting negative reviews about our company and employees, and Facebook was not responding to our requests that they review and remove the reviews. Trustpilot posts all reviews, but they also have a fair process where a company can dispute a review posted by a non-customer and have the review removed. Additionally, the reviews our customers post on Trustpilot give us great insight into what we're doing right as a service provider, and areas where we need to improve. Invaluable insight.

Response from Brittany Bono of Trustpilot

Hello,

Thanks for the feedback! Our team is always here to lend a hand and are so happy to hear you've experienced our 5 star support. It's nice to hear you're taking the feedback from your Trustpilot reviews and using it to up your company's game. We hope you continue to build trust, collect reviews, and enjoy using our platform!

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Direct Marketing Manager
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Super Responsive and Helpful Team"

What do you like best?

My questions are answered quickly and thoroughly. My account rep, Kyra, consistently checks in and is always willing to help me find better ways to streamline our review request process.

What do you dislike?

Manual process to send request emails. There may be a solution to resolve this in the near future, though.

Recommendations to others considering the product:

Do it! It will benefit your marketing and company overall

What problems are you solving with the product? What benefits have you realized?

Trustpilot has helped us achieve our goal to increase our online presence as well as improve our rating. Now, when prospects research our company, we are present with solid star ratings and multiple reviews that strengthens trust of potential customers for us.

Response from Brittany Bono of Trustpilot

Hi Crissy,

Thanks for the feedback! It's so great to hear that Trustpilot's helped your company to achieve the goal to increase your online presence. That's what we're here for - to bring companies and consumers together to create better experiences for everyone!

We'll definitely pass along your comments regarding a manual process for email requests to our Product Team. We hope you continue to power your business forward with Trustpilot!

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Junior Marketing
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"A solid platform for collecting reviews"

What do you like best?

I love how I can tag reviews. It makes it easy to keep track of the main issues as well as what we're doing the best. I also really like the email notifications-- it gives me peace of mind knowing that I am always aware of any new reviews that come in.

What do you dislike?

I don't like how I am not notified when a customer responds to a reply that I left on their review. It will only alert me if they update their review.

Recommendations to others considering the product:

Do it! It's a very user friendly. While they are missing a couple features I would like to see, I am confident that they will only continue to improve.

What problems are you solving with the product? What benefits have you realized?

I am aware of what the customers love and hate about our product, which is very useful in determining what needs to be changed.

Response from Zachary Pardes of Trustpilot

Hi Cameron!

Thanks for leaving Trustpilot a review! Glad to hear our tools are proving to be effective for you.

Regarding your issue with notifications, we will relay this over to our tech team. In addition, please reach out to our support team or your customer success manager as we may be able to rectify this for you. Let's see if we can find a resolution :)

Thank you!

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Owner
Consumer Electronics
Validated Reviewer
Review Source
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"Trustpilot, not to be trusted. Crippled & inadequate Product Review Platform. No way to Evaluate"

What do you like best?

For reasons that I don't fully understand, TrustPilot has a large markets-share

Easy to implement, if you're prepared to put with the many shortcomings

What do you dislike?

For their Product Reviews:

1) No title support

2) Only a single line of preview in the reviews 'TrustBox', TrustPilot's review output, cannot be customized or modified

3) No line-break support for reviews, everything is all jumbled together

4) No Rich-text or formatting

5) No pictures support

6) Review invitations cannot be sent for either just the Company or Products

7) There is NO way for an Evaluator, to assess, even for a day, whether this product is right for you. Once you go proceed they think they have you locked into an Ironclad contract, which is absurd for an online service such as this. I found the Account Executives are bullying & utterly unhelpful at addressing the real & many technical deficiencies

What problems are you solving with the product? What benefits have you realized?

We gave the service a trial after a promising demo. While the review system might be applicable for Company reviews, their Product Reviews ( a completely different system) is pathetically inadequate.

We thought these problems were trivial from an product improvement standpoint & could be dealt with quickly & efficiently. After two weeks of trying to get a straight answer, just *if* the two specific points could be implement [line-break support & more lines of preview] from the implementation/sales team, we decided to switch to Reviews.io, who incidentally charge only a tenth for a far superior product.

Most galling of all, despite never implementing the platform, & making it very clear over several communications on the specific technical issues that prevented us from adopting the Trustpilot, they continue to harass us for payment.

0

In summary, there a distinct sense that this company has become complacent, wafting on previous success, & is now using unethical practices, such as locking Companies into annual memberships without trial, in order to sustain their floundering platform, rather than improving their product.

If you want a decent Product Review platform, avoid this company like the plague!

Response from Zachary Pardes of Trustpilot

Hey Jason,

So sorry to hear about your experience with Trustpilot. This type of feedback is quite unusual for Trustpilot, so we'd like to do what we can to help make things right.

I have escalated your feedback to both our compliance team and our finance team. You should be hearing from us shortly.

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Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Great Platform for collecting consumer reviews"

What do you like best?

The platform is easy to navigate and use, customers can post a review in less and a minute. Also like the features that enable you to respond privately and publicly to a review. Good follow up with account reps who are helpful in suggesting ways to use the platform to your advantage.

What do you dislike?

There is currently no integrating with Zendesk, which is tricky if you work in customer service as we don't want to have to send 2 review emails. Would love it if there was a way to have one review that could populate to both systems.

Recommendations to others considering the product:

It's a good tool and helps when it comes to managing online reputation.

What problems are you solving with the product? What benefits have you realized?

Working with the TrustPilot team helped us to strategize a way to improve our online score, which is of course very helpful as it builds confidence in customers and prospective leads when you have a positive score.

Response from Brittany Bono of Trustpilot

Hi Kimberly,

Thanks for the feedback. It's always nice to hear from our customers that they're enjoying our platform, features, and customer service.

We totally get your comments about using Zendesk for sending review invites. For now, we'd recommend using Zapier to integrate Zendesk and review invitations, but our Support Team can explain further if you'd like at support@trustpilot.com.

We hope you'll continue enjoying using Trustpilot to build confidence in customers and potential new customers!

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A
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Be aware with automatic renewal. You will stuck for a year even they change their fine prints. "

What do you like best?

Lots of customer participation in merchant review and easy to navigate how the merchant is doing.

What do you dislike?

Forcing annual contract without consolidation. Ridicule changes on how they provide their service (hint: Google Shopping). Hard to reach customers who left the negative reviews and do not provide any type of support to resolve these negative reviews.

Recommendations to others considering the product:

Find a way to reduce the requirement of Google Shopping.

What problems are you solving with the product? What benefits have you realized?

Trustpilot was great when it wasn't having any necessary requirement to feature on Google Shopping. Now, to most of the merchants, this is a useless tool. Forcing annual contract even though they know that it is unfair to force them to small businesses. Even getting an answer to the contract, it took over a month to say we are bad luck. Not happy with their business practice model. Please make sure you do your research before sign up. Don't get fooled by "free trials".

Response from Brittany Bono of Trustpilot

Hi there,

Thanks for taking the time to leave us a review. We're happy to hear you're finding a lot of customer participation with Trustpilot reviews.

Please know that our team will enforce contracts as they've been agreed upon. We have our Find Reviewer tool that allows companies to try and resolve any issues with unknown consumers and our team tries to offer the best advice for handling poor reviews. Your Customer Success Manager will have some tips and tricks on responding to reviews if you'd like to contact them.

Regarding your feedback on Google Shopping and/or Rich Snippet stars, please know that ultimately, Google controls those requirements, and while we are a Google Review Partner we simply can't guarantee your company will achieve GSR or Rich Snippet starts in organic search. However, we can help to make you eligible.

We've passed along your feedback to the relevant teams but please don't hesitate to contact our Support Team or your Customer Success Manager with any other questions or concerns so we can do our best to improve your Trustpilot experience.