Trustpilot Reviews & Product Details

Any Business who is hoping to get the best from 2021 should use Trustpilot before it's late.

As a B2B Copywriter it's had help me develop strategies for consumer oriented copies.

Remember this is not like Amazon where people most time buy what they don't need and make reviews

People on Trustpilot make review on your business because they bought a services or tools in order to get better outputs, grow their businesses and hopefully boost sales.e.t.c

If you run a B2B Business and you feel Trustpilot pricing is high then you need to develop a better way of offering the highest services by over delivering to customers.

4 of my seven figures clients make use of Trustpilot ( we are closing this year knowing we have achieved) Trustpilot is the real deal.

P.S: Not readers promoted, but my true concern Review collected by and hosted on G2.com.

Clients and I believe it's to be the best. They need to work on promoting themselves so buyer's don't make the wrong decision. ( I don't trust a business without Trustpilot or a review site)

Trustpilot need to work with Marketing agencies in order to provide growth hacks, one on one consultation to businesses with poor and failing consumer reviews (many business will grow via this and will be grateful) Review collected by and hosted on G2.com.

I like the graphic design of the star next to the word Trustpilot on their logo. It's a nice colour. Review collected by and hosted on G2.com.

They are the most unethical company I have ever dealt with. I never write reviews but will make an exception for this "hiding in plain sight" embarrassment of a company. They should be investigated and shut down. Review collected by and hosted on G2.com.

They have okay brand recognition and their platform works alright when they’re not constantly changing things for the worse, such as changing up review collection methods making it impossible for some businesses to collect reviews efficiently. Review collected by and hosted on G2.com.

I don’t even know where to start. They have deceptive sales tactics. They lack many major features that competitors offer at a lower cost. And they won’t allow you do get out of your annual contract unless you let them know within 30 days, and I missed it by a few days. Massive red flag for any software like this to lock you into a long term contract. Their competitors do not. It’s simply not worth using Trustpilot. If you’re reading this review, I highly recommend you avoid signing up with them at all costs. Review collected by and hosted on G2.com.

It's a well-recognized brand and so having a good rating on Trustpilot can back a company up. Review collected by and hosted on G2.com.

Trustpilot has unethical practices: they tie you in for a year and you have to cancel 30 days before your renewal date. If you fail to do so then you have to keep paying for an additional year, no money-back or any kind of flexibility. It provides very little value for the price and they keep increasing their prices.

For a SaaS company it's not a great fit, they focus more on eCommerce and other product-based businesses.

Their widget library is incredibly limited, they have hardly any integrations. Basic features like exporting reviews are limited to expensive plans too.

So overall really poor value and negative brand. Review collected by and hosted on G2.com.

It was super easy to add to our Shopify site and email brand new customers in a timely manner after they made a purchase. I was surprised that the day we implemented it we started getting reviews! Review collected by and hosted on G2.com.

Not much really. The process was so simple and easy. I guess the only thing would be that we get rated on many smaller specific things that we normally don't ask on a normal review so this can lower our rating. Review collected by and hosted on G2.com.

They collect reviews just like the rest of the review sites. I suppose the one "advantage" they have going for them is they have developed a method to rank the highest between the review sites on Google SEO. Review collected by and hosted on G2.com.

The challenge with Trustpilot is that they know that their results rank in Google SEO higher than their competitors, so they charge 3x to 4x more for the exact same service. At the Enterprise level, they have a few extra features, but I don't think it justifies the increased costs. They also charge essentially the same amount for the service of more than one profile on the same account. So, if you run two sites, they want you to basically pay double which again doesn't seem reasonable business practice, but you are forced to comply because their reviews rank highest. It's essentially a monopoly due to Google and Trustpilot knows it and they unfairly take advantage of small businesses.

In addition, we've had multiple technical support issues since integrating that have essentially taken a portion our site offline. Trustpilot refuses to do right by us and even give a partial refund for the time period they were offline / caused our business to go offline.

Lastly, they are changing their review collection policies just weeks after we signed up which impacts how many reviews we can collect without taking any input or feedback. Nor will they let us out of our contract. It's a very unilateral relationship and for one that's supposed to be built on "trust" is the exact opposite.

I would go with another Review collected by and hosted on G2.com.

Trustpilot provides a clear and concise method to replying to your customers as well as categorizing who and who hasn't been responded to. Review collected by and hosted on G2.com.

It's always nice to have a Private Reply option, like Reseller Ratings does, so that you can handle intense issues out of the eye of the public. But, additionally, reply with a friendly response publicly. Review collected by and hosted on G2.com.

I like it because on this site you can share opinions about companies and their websites from the customer's point of view. But also as an owner you can manage the opinions you receive and embed them on your website. Review collected by and hosted on G2.com.

Like all review websites it is a 2 way path on one hand you can receive good criticism but also false negatives from the competition. Review collected by and hosted on G2.com.

Trustpilot is a user feedback platform that is very easy to use, versatile and that is modernized every day to keep up with the times we are living, offering customers a quality and excellent service, giving businesses the necessary tool to achieve their of people who trust business and make purchases and then have the opportunity to offer what their service was like and so other people see their opinions and make decisions when buying products through that seller. Review collected by and hosted on G2.com.

It is a very expensive system in the sense that it can only be monopolized by large companies. I think they must have a staggered system that, according to the businesses that are growing, can acquire the largest plans, but currently from the free plan to the next plan, it is very expensive. that it is not possible for all people to acquire them at the moment Review collected by and hosted on G2.com.

It’s useful to have an idea of how trustworthy other consumers perceive a particular website or brand to be before parting with your money. I like hearing from people from different backgrounds Review collected by and hosted on G2.com.

You can’t always be sure of how trustworthy reviewers are or if their opinions are skewed by something. Some reviews may not be reliable. Also people are more likely to post negative reviews than they are positive ones, so you might read a disproportionate number of bad reviews that don’t fairly reflect the brand. Review collected by and hosted on G2.com.

Widgets that showcase the reviews

A system that solicits reviews Review collected by and hosted on G2.com.

This platform is essentially for businesses that want to either offset their internal review process or have it run through TrustPilot exclusively. This platform reminds me a little bit like Yext - a solution that makes your business information congruent across multiple map listings.

I believe that with the level of investment, clients can easily create and implement their own system that feeds 3rd party review sites that end up ranking better than TrustPilot does, in most instances.

PROS:

- Great customer service

- Decent onboarding process

- System delivers results

- Cool widgets to use on your site

CONS:

- High total cost of ownership. You have to continue paying each year to get results versus a singular investment with a quarterly overlay to make incrimental improvements.

- No SCHEMA in on-page widgets (this may have changed since we used it)

- Users only have the option to leave a review on Trustpilot's site

- Competitively speaking, Trustpilot does not compete with the top 3rd party review sites for most niches Review collected by and hosted on G2.com.

Ease of use, simplicity. Easy to confirm the review. Review collected by and hosted on G2.com.

Lots of fake reviews. Fake email accounts can spam your company profile with 1 star reviews and there is not much you can do about it. Review collected by and hosted on G2.com.

Given the rapidly evolving and fast pace of life to which we endure, it remains evident that Business's / Companies and smaller Business setups are being challenged like never before seen in history. Simply because if you are an owner of a business and happen to trade during this transition of the human race, where nothing is hidden, all is documented for everyone's eyes, and not forgetting the IT advancements with AI and software improvements, and your business survives this transition, then pat yourself on the back and consider yourself an achiever. Why? Simple, you have managed to transform your business from the old ways of pen and paper, too that of an entirely new platform servicing new departments and clients on a level new to all who appear for the first time.

Today, reviews remain an important tool for further development and growth, greatly important in fact. It's a review and takes a couple minutes of your time, but the rewards for doing so are astronomical to others whom you don't even know about. It separates people from being taken for a fool to conducting business with a reputable and well deserved entity. It places identity and position to the both the client and business.

TRUSTPILOT has always been a favorite as business depends on the service level to which we hand out and greatly depends on clients reviews and support, as this further allows for us to consider improvements and adjustments where applicable.

If you ask me, the economy can but only grow using such tools. Review collected by and hosted on G2.com.

Like everything in life; we have a plus side and naturally comes a down side as well. It can never be peaches and roses otherwise this would be to easy.

The only noticeable irritation with reviews, is that occasionally you'll get those certain types who contribute nothing to your business, but in fact chose to purposely make a scene out of nothing because they know the effects reviews has on another business.

Some attempt this nasty behavior due to Jealousy, others as a personal vendetta....

I do feel strongly about the fact, that something needs to be implemented with the concept of reviews and whom is allowed to conclude or air such reviews.

Reason I say this; I had to cancel Guests at my Guesthouse not so long due to unforeseen reasons, and the situation could not be mended as such. So we ended up finding another nearby Guesthouse for the Guests and all seemed well and they appeared happy.

2 hours later I receive a review on my web page, from these people who I had to cancel. It was such a nasty review that I was forced to get my lawyers involved as it had false damaging accusations aired and stated.

The part that annoyed me immensely was the fact that they were actually allowed to make a review to begin with, specially since they hadn't booked in by me and no active reservation was sealed. But yet they were allowed to review and state just what they wanted regardless of whether it's fact or not.

Surely not just anyone can create a review based on thin air. I mean you get educated people who drive and make positive changes in life and with the people they come into contact with . . . but then on the other hand you also get those who are bored, uneducated, and have nothing better to do with there time other than being destructive to others because that's what they thrive on essentially.

So how do we tackle this issue at hand? Review collected by and hosted on G2.com.

Easy to use, widely popular, affordable, great customer service Review collected by and hosted on G2.com.

Features limitation, cannot do anything about fake reviews Review collected by and hosted on G2.com.

In the wake of internet, many business have transferred a huge chunk of their operations online. Bearing in mind that online interactions eliminates the physical presence of both the buyer and the seller, it might be difficult for the customer to purchase an online product or service unless they have an evidence they will not be scammed. Trustpilot offers an avenue where online businesses can build the trust of their potential customers. Unlike many online business review platforms, Trustpilot offers a free package that is as useful as the paid package. Trustpilot can be integrated with the business website to facilitate automatic invitation to the customers once an order has been completed. This is the feature I like most since it is time saving. Review collected by and hosted on G2.com.

Even though I am fascinated by the Trustpilot's integration feature, I must admit that it does not work as intended, and the user will be forced to invite customers manually. The Trustpilot plugin when integrated with WordPress never works and keeps giving error messages. Review collected by and hosted on G2.com.

Trust pilot for me is a great tool to identify the strength and weaknesses by businesses before making software purchase decisions.

Trust Pilot has an incredible user interface and also great customer support. Review collected by and hosted on G2.com.

Trust pilot is not as powerful a tool as other tools like Gartner and g2 crowd. It has not evolved greatly and does not have as many users, therefore, may be limited when it comes to diverse opinion. Review collected by and hosted on G2.com.

Its short after one week got an email to fill in a review. Worked simple, fast. And you can see easily other reviews of toe website. You can see it often in Google when you search for a specific company. WHen you see a positive review you can clearly see if the company it good or not. I buy products a lot on websites but i do check often their avarage review rate. Some reviews are over the top. But most are great. Review collected by and hosted on G2.com.

Works great but starts are a bit too big and you can only give start not 1 to 10. If you dont fill it in you get a couple more emails which is a bit overrated I prefer to have just 1 reminder. Otherwise when you see another mail of trustpilot I will dump it into the spam folder which will cause that emails from trustpilot will get flagged sooner as spam. Review collected by and hosted on G2.com.

Love the fact we were able to directly plug this into woo-commerce and automate the collection of reviews. Great all-round product and it has really allowed us to improve our companies ROAS. Do not hesitate to use trustpilot, really adds value to your brand image. Review collected by and hosted on G2.com.

They do charge a monthly fee for their services however as long as you are actively collecting reviews it is worth the amount paid. Review collected by and hosted on G2.com.

TrustPilot gives us instant feedback from our thousands of monthly customers, increasing reputability, trust and visibility amongst future customers. Review collected by and hosted on G2.com.

It's not easy to challenge unjust reviews. We're happy to take bad ones when we're in the wrong but we can prove with recorded calls that the customer has plain lied in their review for instance and it hasn't been overturned, affecting our overall score. Review collected by and hosted on G2.com.

It's a great tool to use for businesses, it will show you or your visitor, how your business ranks and how many stars it got from your customers. It helps improve your interactions with your customers. Review collected by and hosted on G2.com.

Nothing so far. It worked 100 % for me. Review collected by and hosted on G2.com.

It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well. Review collected by and hosted on G2.com.

seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get some creative ideas from trustpilot for how to improve the deliverability, open and click rate on invitations we're sending. They do provide good templates, but maybe some a/b testing for this important piece would be nice. Review collected by and hosted on G2.com.

The tools for automating requests for reviews from customers are really helpful. Review collected by and hosted on G2.com.

The cost is high. The widget to embed ratings or reviews in email campaigns didn't work, and the solution they offered me was to not use the email builder offered by Infusionsoft, but instead create an entire HTML message from scratch. (Obviously, this isn't a solution at all.) Review collected by and hosted on G2.com.

The grading system here is really accurate to matching credibility. This has helped in the growth of our business Review collected by and hosted on G2.com.

Some more enhancements or advanced features would be nice Review collected by and hosted on G2.com.