Fathom Reviews & Product Details

I find Fathom invaluable for recording meetings with our clients as well as internal meetings. Each Fathom recording acts as a source of truth for what was said during a meeting, eliminating inefficiencies that commonly arose afterwards. It's a simple way to check every question that comes up in the aftermath, like wondering what someone said about a project or confirming a timeline. I particularly appreciate how easy the initial setup was; the UX is intuitive and I never had to formally train anyone. Review collected by and hosted on G2.com.

Constantly having to login through SSO is instantly and repeatedly annoying. Fathom is the only one that requires us to log in as much as it does. Every time another app asks for a fresh login, we have had to log in to Fathom 20x or more. Review collected by and hosted on G2.com.

What I really like about Fathom is how accessible it is in terms of having it join a variety of meetings to take notes, both comprehensive and summarized. I use it primarily for Google Meets, and it has been great in keeping track of all of my meetings, determining key talking points from those meetings and provide action items as well.

Moreover, the interface is easy to use, you only need to click it to join your meeting. On another note, its performance is really great, as it keeps track of how much time someone is speaking. Pricing of Fathom is also attainable, though the free version is honestly already great in my opinion. They also have great customer support which will help you resolve any issues you may have when using the platform. Review collected by and hosted on G2.com.

Honestly, I don't see anything that I dislike about Fathom, as I have been using it without hiccups at all. Review collected by and hosted on G2.com.

What I like most about Fathom is how it turns client calls into structured, actionable summaries. As a lifecycle manager, it helps me keep track of feedback, priorities, and next steps without missing anything, which makes a big difference when managing multiple campaigns. I also like the integration with Slack, which makes collaboration way easier and seamless.

Also, the UI is super clean and easy to navigate, so it never feels like extra work to use itit just fits into my process. I also like how seamlessly it integrates with my meetings without needing a complicated setup.

Performance-wise, it’s been really reliable. The summaries come through quickly and are actually useful, not just generic notes. The AI does a great job pulling out key points, action items, and important context, which makes it way easier for me to manage follow-ups and keep campaigns aligned with what clients are asking for.

In terms of ROI, it’s a no-brainer for me. It saves me so much time on note-taking and helps me stay organized across multiple clients, which directly impacts how efficiently I can execute and communicate.

I didn’t need much support to get started because onboarding was pretty straightforward, but everything feels intuitive enough that you can just jump in and start using it right away. Review collected by and hosted on G2.com.

Sometimes the summaries can miss a bit of nuance, especially in more detailed client conversations, so I still find myself double-checking certain points. It’s not a dealbreaker, but something to be aware of. And sometimes I have to manually enter the notetaker, but its not issue really. Review collected by and hosted on G2.com.

It’s extremely perceptive when it comes to action items. Review collected by and hosted on G2.com.

The UI layout is a bit weird for me. I also don't always receive a notification for a meeting that's about to begin, whether the app/extension is open or not. Review collected by and hosted on G2.com.

Fathom saves me several hours a week and allows me to go back and review the meeting for any questions. The way it outlines the tasks and who should perform the task is excellent. My clients are amazed when they get the comprehensive report at the end of each meeting. I keep each report in the client file and review the takeaways each time prior to the next meeting. Review collected by and hosted on G2.com.

The only thing that I can think of is sometimes it will misinterpret a word or two if it is not common or with thick accents. Otherwise, I love everything about Fathom. Review collected by and hosted on G2.com.

Fathom has been an extremely valuable tool for our team. It simplifies how we capture and revisit meetings by automatically producing accurate summaries, key takeaways, and action items. This has noticeably boosted our productivity and helps ensure that nothing important gets overlooked. The integration with video conferencing platforms is seamless, and the interface is intuitive and easy to use. Overall, it’s a dependable solution that saves time and strengthens collaboration across the team. Review collected by and hosted on G2.com.

So far, nothing to complain about at all. We’re very happy we moved to Fathom. Review collected by and hosted on G2.com.

The AI-generated notes are crisp and clear. The UI’s video-with-transcript feature and the summary templates are both very helpful. The ability to highlight important sections during a meeting also improves the overall experience. Integration with Zoom makes it easier to keep track of all meetings. Overall, the time saved with this application is immense compared to manual note-taking. Review collected by and hosted on G2.com.

The pricing is high for a regular user. the overall performance of the desktop app lags a bit and is sluggish at times. Once a meeting ended but the desktop app kept recording till the next morning. Had to close it manually. Unable to change passwords and username. if my company email is closed, i am unable to take away my notes for future use. Review collected by and hosted on G2.com.

As a Clinical Hypnotherapist working with very complex cases, excellent note-taking is a must for my practice to satisfy both local and European legal requirements. Generally speaking, Fathom is an excellent and easy-to-use note-taker. Once set up using the PC app, I was able to seamlessly integrate Fathom into my client journey workflow using both Zoom and Google Meet.

The ease of accessing the summary, full transcript, and recorded video is brilliantly implemented. The automatically generated Action Items are extremely helpful; having the option to copy these items and create an AI-generated follow-up email is a fantastic time-saver.

The summary itself is excellent, broken down into four clear areas: Meeting Purpose, Key Takeaways, Topics, and Next Steps. These Next Steps are also smartly allocated to the person responsible for each one. Finally, it provides a list of your questions—clicking on one plays the video at that exact moment, which is incredibly useful for review.

I have had to contact Customer support on one occasion and I found them both helpful and very knowledgeable on the issue that I was experiencing. They resolved the issue in a timely manner.

I use Fathom everyday as I work fully online and it is an indispensable tool for my practice. Review collected by and hosted on G2.com.

While the AI is generally impressive, being based in Europe means I work with clients who often have strong Irish, Northern Irish, or Scottish accents. Fathom occasionally struggles to transcribe these accurately compared to standard American or English accents.

I have also noticed that if people talk over one another, the system sometimes misses a speaker or attributes the text to the wrong person. Additionally, the formatting of the text exports can be a bit messy and requires some manual tidying up. Finally, while the free version is useful, I do feel the limits on it could be increased slightly to offer more value before upgrading. Review collected by and hosted on G2.com.

Fathom has completely transformed how I handle meetings. The AI summaries are incredibly accurate, and I love that I can stay fully present in the conversation without worrying about missing a detail. It’s seamless, fast, and the integration with my calendar is perfect. Highly recommended for any professional Review collected by and hosted on G2.com.

The only downside is the desktop banner that appears at the start of every meeting. It feels a bit intrusive and clunky on the screen, and I wish there was a simpler way to minimize it or hide it permanently without it popping up every time. Review collected by and hosted on G2.com.

The ability to stay fully present in the conversation while Fathom captures accurate notes, summaries, and action items in the background. It removes the need to split attention between listening and documenting, and the post-meeting summaries make follow-ups and workflow execution immediate and structured. Review collected by and hosted on G2.com.

Occasionally the summaries need light editing for nuance or context, especially in more complex or fast-moving conversations. It captures the structure well, but I’ll sometimes refine wording to better match intent or tone. That said, it still removes the majority of the manual work and significantly improves post-meeting clarity. Review collected by and hosted on G2.com.