WP Engine Reviews & Product Details

Theirs support is top notch! Everytime I had an issue it was always resolved with care and efficiency. The UI and UX is easy to navigate and I do love all the the setting and option they give you to manage your sites. As well as there dashboards which give you quick insights to performance, plugins, updates, and site health. Review collected by and hosted on G2.com.

I do feel it can be quite pricey as in terms of what is offered and I wish they would have more tiers or al e carte options to select what I truly need at a reasonable price. Review collected by and hosted on G2.com.

We had a fantastic experience we had with Anna P's support. She took the time to address all of our concerns and questions thoroughly and understood our questions even when they were vague due to our own confusion. She also provided excellent strategic advice on how to best utilize the platform. Additionally, she researched and shared a comprehensive list of resources and articles which are extremely valuable and will be critical in helping us manage our site successfully moving forward. Her intelligence and dedication to her work were very clear to us.

On top of all of that, it was so pleasant communicating with her! She has made a significant difference for our business as we navigate away from a full-time developer team, and we are very grateful for her expertise. Review collected by and hosted on G2.com.

It is very technical and confusing for someone without a developer background. Review collected by and hosted on G2.com.

I find WP Engine really helpful for managing our large, WordPress multisite environments. It provides the server processing and hosting power needed to handle the complexity of 100s of sub-sites effectively. The interface is really easy, making tasks like adding domains and setting DNS straightforward, and the SSL automation is also a plus. Their support has always been fantastic, consistently helping me track down issues like slowness by looking through server logs and helping with usage spikes. They guide me step by step on fixing issues, which simplifies the process for me. Overall, WP Engine meets our needs well, and everything has worked the way we needed it to. Review collected by and hosted on G2.com.

Our account is kinda complex. We have several Wordpress multisite environments over a few different servers. And moving the installs to different servers can kinda get confusing and difficult for me to communicate what I need to support. So having clear notes on back end or something like that to make sure that whatever support agent I get can quickly and easily see our complex setup would be helpful. Review collected by and hosted on G2.com.

WPEngine is consistently helpful through their chat support. Today, I received help with two sites in one conversation. I rate them 5-Stars... every time!

⭐️⭐️⭐️⭐️⭐️

Hands down the best customer service, especially when their system occasionally has flaws.... they are always ready to get to the root of the problem and get it fixed. But even when I have issues that are really on my end... in the Wordpress site, they try to bend over backwards to help me fix my problem.

We've been hosting sites for our clients on WPEngine for over 10 years. We've had other companies try to take our business, but we always turn them down.

Love Love Love the dashboard and how it works. It didn't take me long to learn how to use it 5 years ago, when I joined our company, and I have been able to update my knowledge over the years as the system changes. Review collected by and hosted on G2.com.

The one thing I don't like... Is the semi-yearly call to ask me to upgrade my servers to a more expensive plan. but they are not insistent, they try to be helpful. And their explanation of "use of resources" was so vague in these calls, I had to do my own research to find out what they really meant. No one in their sales team could really explain it.

but since that is my only complaint about WPEngine, I give them 5 stars. Review collected by and hosted on G2.com.

I really value the speed and reliability of WP Engine's hosting. It's premium hosting with the best and fastest servers we've ever used, and we've tried many different providers before. Another aspect I like is the partner program tools specifically built for agencies like ours, making it easy to access all our clients with one-click logins instead of dealing with various individual logins. The automated nightly backups are a big plus as well, letting us be more creative with our websites and ensuring that if anything goes wrong, we have a safe spot to roll back to. I also appreciate the ability to clear caching with just one click, which makes testing and development a breeze. The fact that WP Engine offers these essential tools right out of the box saves us dozens of hours per website, which is fantastic. Review collected by and hosted on G2.com.

I think navigation could be a little easier. Review collected by and hosted on G2.com.

It's been a while, but after their Studiopress acquisition, you can use tons of Free Templates from WPEngine (which otherwise you would generally had to pay - considering the template quality) Review collected by and hosted on G2.com.

Pricing gets way higher as you scale, apart from that they're awesome. Review collected by and hosted on G2.com.

WP Engine’s support team is excellent. Even with a tricky WAF false positive, the agent stayed engaged, investigated multiple angles, and helped me find a workaround so I could get unblocked quickly. Support felt knowledgeable, patient, and genuinely helpful. Review collected by and hosted on G2.com.

At times, the security layer can be a little too aggressive and flag false positives, which can slow down straightforward tasks like replacing files. Still, when this does happen, support is responsive and helpful, so it feels more like minor friction than a major problem. Review collected by and hosted on G2.com.

I like WP Engine because it's super easy to use and very reliable. It provides a super reliable hosting environment ensuring our client sites are always up and online. I find it really easy to manage updates, security, and site monitoring, which takes care of the overall health of our client sites. This ease means I don't have to think about the infrastructure, and I know it's secure, which gives me peace of mind. Additionally, the initial setup was incredibly easy; creating an account, migrating sites, and updating everything is straightforward. The support and infrastructure are great, making WP Engine valuable to us. Review collected by and hosted on G2.com.

Sometimes the support could be faster. It can feel like we're waiting too long to get a response. I also find it annoying to have to repeatedly say I want to talk to a human. An option to bypass the AI agent in the support channel would be nice because sometimes I just know I need to go directly to a human. Review collected by and hosted on G2.com.

I find their support to be exceptional, it's super quick to be connected to an agent and the resolution is always fast. I also like their page speed optimisation suite for achieve a great user experience and fast scores on Google Page Speed Insights. Review collected by and hosted on G2.com.

They could drive more awareness if you're reaching a bandwidth or visitor limit. I have been caught out with an overcharge before. Review collected by and hosted on G2.com.

I use WP Engine for hosting and managing client sites, and I appreciate how it simplifies a lot of the process. The managed hosting makes it easy to resolve issues related to DNS, which can otherwise be time-consuming. I find WP Engine very easy to use, and the staging environments make it simple to test things. They are easy to spin up and copy to or from, allowing for quick testing, sharing updates with clients, and pushing changes before moving to production. The initial setup of WP Engine was super easy, which was a big plus for me. Review collected by and hosted on G2.com.

It's a bit expensive. Review collected by and hosted on G2.com.