Recently we experienced a few outages with WP Engine and the way they have been handling it, is unprofessional and doesn't actually solve the problem. I can't recommend WP Engine as a reliable hosting service.
My own (external) monitoring alerted me that all of our sites hosted with WP Engine were offline. This happened a few times in the past for a few minutes, but this one was longer.
When I contacted their support, the response time was quite slow and once I got to chat with a customer rep. he was telling me it has something to do with PHP7. Only later he corrected himself and admitted there is some problem with the server my sites are on. WP Engine is a shared hosting service and even though we're paying >$100, our sites are together with other users one the same server/cloud instance.
Our websites ended up being offline for 7 hours during main business hours. I had to contact them, as it seems they weren't even aware of the problem in the beginning. I was promised we would be moved to a "quieter" server and this shouldn't happen again.
A week later, our sites were experiencing outages again. Again, I only found out because of my own monitoring. Again, their support thought it has something to do with PHP7 in the beginning and only then found out that we were AGAIN experiencing outages because of another customer's site. Our sites were on and offline during evening hours on a very important day for one of the websites for four hours.
We were yet promised to be moved to a quieter service, but I was told this can happen again. I can't comprehend how they don't monitor for this themselves. Referencing to their SLA I was only offered some credits.
I'm now looking to switch to a professional WP hosting service that is reliable. Review collected by and hosted on G2.com.