WP Engine Reviews & Product Details

I’m using WP Engine to run the hosting portion of my new business. My rep and anyone I’ve ever talked with on chat has always been nothing but informative and helpful. They truly feel like an extension of my team. Review collected by and hosted on G2.com.

The going live/adding a new domain process feels a little clunky. I’m never sure if the standard practice of running a search and replace is running or not. I often have to chat in to resolve dns issues going live. Review collected by and hosted on G2.com.

There are a few aspects I appreciate: the automatic backups provide peace of mind, and having access to a 24x7 support system is very reassuring. Additionally, the Git deployment feature is quite useful. Review collected by and hosted on G2.com.

There are two main issues I have encountered. First, I am unable to run cron jobs directly on the server, which limits my ability to automate tasks as needed. Second, I cannot easily view server resources and utilization at a glance, making it difficult to monitor performance efficiently. Review collected by and hosted on G2.com.

Exceptional support staff. The responses given were personal and detailed to the situation at hand. Migrating my site was a super simple task. There were only a few, slight bugs in the process, but they were easily squashed by the amazing support team. I do greatly appreciate that they are well trained to Europe and U.S. standards, making communication also a breeze.

Also, any changes I needed made that I did not have access to were done promptly by their team. I mainly needed WPEngine due to its ease of setup in a multisite environment. Review collected by and hosted on G2.com.

Not much here to be honest. I think the plugins are not needed as their are cheaper alternatives available, but otherwise very great experience, and our old site that we migrated received ~2 second increase for FPL and massively increased our LPL. Review collected by and hosted on G2.com.

WP Engine has a seamless customer service that always ready to help on a 24/7 hours schedule. They never hesitate to offer help.

It has an intuitive dashboard that promotes high speed reporting and insights. Review collected by and hosted on G2.com.

I feel disadvantaged by this tool lack of emails hosting. It leads us to incurring more cost to purchase a third party tool for email hosting. Review collected by and hosted on G2.com.

I found the customer service at WP Engine to be exceptional. Their team was attentive and fast to respond, which helped us quickly identify and solve an issue with a plugin. They demonstrated great problem-solving skills by helping us determine that the problem was with another plugin and not the custom fields plugin we were using, which saved us a lot of time and frustration. Additionally, I appreciated the simplicity involved in the initial setup of WP Engine, which made transitioning to their service straightforward. The wonderful customer service, along with the simple setup process, left a positive impression on me, and because of these experiences, I would highly recommend WP Engine, giving it a 9 out of 10. Review collected by and hosted on G2.com.

They could not at the time we moved hosting handle a multi-site. Review collected by and hosted on G2.com.

Their offering has evolved over the years, but it's still technically solid and their customer service still surprises me with how helpful they are - it doesn't feel scripted or performative, which is rare in this space. Review collected by and hosted on G2.com.

I know the architecture is set up how it is for a reason, but I miss having greater control over the different pieces of my hosting stack. Review collected by and hosted on G2.com.

Our sites are hosted with generally no issues with uptime whatsoever. WPEngine has consistently provided excellent support and hosting services and has thoroughly assisted us with several issues that we have had. Review collected by and hosted on G2.com.

My only honest complaint is the support chat no longer makes a sound when you are not actively tabbed into the window anymore, making it easy to miss updates from the support chat if you are, say, working on another task while talking to them. Review collected by and hosted on G2.com.

The support team is amazing! The truly go above and beyond any support team I have had to deal with. Review collected by and hosted on G2.com.

Too many pricing add-ons and the inability to have a blueprint site to use for all new installs. Review collected by and hosted on G2.com.

Customer service, scalability, and the evolving product suite. Review collected by and hosted on G2.com.

Price points for the dedicated servers (that come with tier-tied products) are financially out of reach for most of the SMBs we support. Review collected by and hosted on G2.com.

Customer Support and ease of use are key components of a great business tool. Since the website is used every day - making sure that the hosting is both reliable and secure is critical. It easily integrates with our other tools, and provides the best number of standard features of any host we have used. Review collected by and hosted on G2.com.

Like all WordPress sites, this can be a technical beast. WP Engine adds a layer of tools for developers and training for selling sites, that are not set up for a single sign-on, which is a little annoying. Review collected by and hosted on G2.com.