SurveySparrow Reviews & Product Details

I used SurveySparrow in Past. I work as a Dietician and manage a homeopathy clinic, and it helped me create feedback and experience based surveys that felt more friendly and engaging for patients. I used it for patient experience feedback, post consultation satisfaction checks, and occasional diet program feedback surveys.

Getting started was simple, and implementation did not take much time. I used it from time to time, mainly when I wanted a conversational flow rather than a regular form. The number of features was enough for these use cases, and responses were easy to review. It also integrated smoothly with basic tools, which made handling feedback manageable. Overall, it worked well for engagement focused surveys related to my clinic and diet work during that phase. Review collected by and hosted on G2.com.

For my regular clinic work, I did not get the simplicity and speed I needed. It was good for experience based feedback, but creating routine intake forms, weekly follow ups, and repeated diet surveys took more steps than expected. Reporting options felt limited for quick review, and exporting or comparing responses was not very convenient for day to day use. As my survey volume increased, I needed faster setup and simpler response tracking, which is why I later shifted to other tool for regular clinic surveys. Review collected by and hosted on G2.com.

I use SurveySparrow as my go-to platform for creating and managing surveys due to its intuitive user interface that lets me quickly build engaging, conversational surveys. I appreciate the ability to customize themes, question logic, and automated workflows, making it effective for both simple polls and complex research. The conversational survey experience boosts response rates and makes surveys feel natural and engaging, leading to higher completion rates and more thoughtful responses. I also use SurveySparrow alongside CRM and email platforms to automate survey distribution, sync responses, and streamline follow-ups. The initial setup was straightforward, enabling our team to create and launch surveys quickly using the templates. Review collected by and hosted on G2.com.

Advanced customizations and reporting can feel a bit limited without higher-tier plans, and some complex workflows take time to fully set up. Occasional performance lag on very large surveys and a steeper learning curve for advanced features could be improved, along with more flexible reporting options in lower-tier plans. Review collected by and hosted on G2.com.

I really appreciate SurveySparrow's conversational approach, presenting one question at a time, which makes users feel like they are in a conversation rather than staring at a wall of checkboxes. This design lowers the cognitive load. Another feature I enjoy is the ability to use voice notes instead of typing, allowing users to just tap a mic icon and talk, similar to sending a WhatsApp voice message. This means you can hear the actual tone and emotion in a customer's voice, which feels much more human than a standard text box. I also like that its chat-like interface contributes to a high completion rate and enhances both customer and employee experiences. Review collected by and hosted on G2.com.

Many of the 'wow' features—like white-labeling (removing their logo), custom CSS, or the advanced AI analytics—are locked behind higher-tier plans. Small businesses often start with the 'Basic' plan only to find they need to upgrade significantly to make the surveys look truly professional or to access deeper logic features. Review collected by and hosted on G2.com.

I primarily use SurveySparrow for its suite of survey offers to deploy for things like product roadmap requests, enablement resources needed, and pulse checks. It provides a software that helps to reduce fragmented or scattered feedback (ex emails or spreadsheets) into a clear source of truth, all in a scalable way. What I like most is the user interface and how easy it is both to design surveys and take them from a user perspective. It is straightforward and powerful. The simpler and quicker it is for me to create and deploy the surveys, the more it enables me to get the data I need faster while also freeing up more time to do strategic work. Review collected by and hosted on G2.com.

The software can be a bit costly. Review collected by and hosted on G2.com.

I like it modern approach to modern to feedback collection, ease of use and design, it advance functionality and automation. Review collected by and hosted on G2.com.

Technical Glitches and UI Complexity, support limitations, Specific technical limitations include a lack of native support for PayPal, the inability to use jQuery for advanced customization, and the absence of a native real-time polling feature. Review collected by and hosted on G2.com.

SurveySparrow is very easy to use, the interface is clean, and create surveys take very little time. The ready made templates and chatbot style forms make experience smooth for both creators and users. Review collected by and hosted on G2.com.

Sometimes loading takes a bit more time, especially when viewing detailed reports. few advanced features feel limited unless we upgrade to a higher plan. Review collected by and hosted on G2.com.

I appreciate SurveySparrow's affordability, which offers a lower quotation compared to previous tools. I love the simplicity and straightforward nature of the service, which makes it easy to get clear insights directly from customers without needing to call each one. The premium multilingual features are highly useful, adding great value for our diverse needs. Review collected by and hosted on G2.com.

I experienced challenges during the initial setup of SurveySparrow. It was difficult to provide the expected answers to questions because the user interface was tricky and not intuitive. Instead of being able to use existing templates, we had to build everything from scratch. Additionally, the reporting and analytics layer could be improved to provide real-time data visualizations like pie charts and bar graphs with filters, which would make it easier to solve issues. Review collected by and hosted on G2.com.

The tool is very simple for us to collect feedback from our clients about our EOR services. The surveys look nice, more like chat so the clients actually reply. We also like that we can change the design to match our brand. The background and everything looks good and interactive and its really easy to use and create surveys. Review collected by and hosted on G2.com.

The response could be little faster sometimes but overall it's a great platform Review collected by and hosted on G2.com.

I like the user friendly interface that SurveySparrow provides, which can be used by experienced as well as the new users easily.

SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications.

We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also. Review collected by and hosted on G2.com.

There is one disadvantage I faced from SurveySparrow, which is it's limited generation of feedback results. Review collected by and hosted on G2.com.

SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices. Review collected by and hosted on G2.com.

SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools. Review collected by and hosted on G2.com.