# SurveySparrow Reviews **Vendor:** SurveySparrow Inc. **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,057 ## About SurveySparrow SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ## SurveySparrow Pros & Cons **What users like:** - Users find SurveySparrow's **intuitive ease of use** enhances engagement and simplifies the survey creation process effortlessly. (23 reviews) - Users find SurveySparrow **extremely helpful** , enhancing engagement and simplifying the survey process for better customer outreach. (17 reviews) - Users love the **clean and engaging user interface** of SurveySparrow, which enhances the survey creation experience. (17 reviews) - Users love the **conversational interface** of SurveySparrow, enhancing engagement with modern design and seamless feedback collection. (16 reviews) - Users love the **intuitive design** of SurveySparrow, making survey creation and engagement effortless and enjoyable. (15 reviews) - Users love the **seamless user experience** of SurveySparrow, enhancing comfort and simplicity for survey participants. (15 reviews) - Simple (14 reviews) - Customer Support (13 reviews) - Ease of Creation (13 reviews) - Easy Setup (12 reviews) **What users dislike:** - Users find **reporting options limited** , making it challenging to efficiently analyze and compare survey responses. (11 reviews) - Users find **difficult reporting** in SurveySparrow, leading to inconvenience in quick reviews and data comparisons. (10 reviews) - Users find **limited customization** options frustrating, especially for more complex workflows and detailed reporting needs. (10 reviews) - Users find the **limited reporting** capabilities of SurveySparrow hinder effective analysis and long-term planning for improvements. (10 reviews) - Users find the product **expensive** , as advanced features necessitate higher-tier plans and can limit accessibility. (9 reviews) - Users find the **advanced customizations limited** on lower-tier plans, impacting flexibility and user experience. (9 reviews) - Users find that the **missing features** in SurveySparrow often require costly upgrades or complex workarounds. (9 reviews) - Reporting Issues (8 reviews) - Users find the **limited features** in lower-tier plans restrict access to advanced customizations and reporting options. (7 reviews) - Integration Issues (6 reviews) ## SurveySparrow Reviews ### 1. Amazing UI and Unique survey options **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatesh A. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** I used survey sparrow to gather details on employee value proposition our organization offers. The list of pre-listed templates were very useful to begin with. Additionally, the surveys could be presented to the end user with a variety of options, I chose the chat type version for my survey. Thanks to trial I was offered, I was able to experience surveysparrow in all its entirety. Would definitely recommend it to teams who publish surveys regularly **What do you dislike about SurveySparrow?** Perosnally, There's not anything I dislike about survey sparrow but compared to other online tools, I feel it's visibel and aware to the general audience in india **What problems is SurveySparrow solving and how is that benefiting you?** Survey sparrow is solving the problem of teams having to create and manage manually typed surveys in words, google forms. Thanks to amazing UI, the process of collecting answers is made beautiful ### 2. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Cyrielle R. | Financial Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** SurveySparrow is super easy to use and it allows for true customization of survey questions which helps to create a variety of custom tailored questions, keeping the survey interesting for participants. **What do you dislike about SurveySparrow?** I cannot think of anything I disliked while using it. It might be because I last used it a few months ago. Mostly, I do not like that there is no free subscription option. All tiers are paid tiers and I just don't have so much use for it that I would pay for the service. **What problems is SurveySparrow solving and how is that benefiting you?** It easily allows for quick polls and surveys with my colleagues. We have done serious polls to determine event preferences but we have also done some fun stuff like "rate the cutest pet." Creating the polls and surveys are easy and getting people to respond even easier. ### 3. SurveySparrow helps you create high-quality surveys and analyze survey results **Rating:** 5.0/5.0 stars **Reviewed by:** Artem S. | Marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** You can create any survey with full personalization for yourself. Analyzing is very easy and understandable. If you want to know the results of surveys from people, customers, participants, then this platform is for you. I really liked SurveySparrow. **What do you dislike about SurveySparrow?** I haven't found any flaws yet) For all the time of use, I have not found any significant drawbacks. There are only very rarely any bugs. **What problems is SurveySparrow solving and how is that benefiting you?** I can find out what customers, users, participants and ordinary people think about us. Thanks to the affordable price, we can afford this application. Data analysis is very fast and clear. ### 4. Great tool to get feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Filippo T. | CTO, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** It's very helpful to get feedback and engage customers. **What do you dislike about SurveySparrow?** Survey Sparrow is very good, but UI/UX could be better. **What problems is SurveySparrow solving and how is that benefiting you?** It helps us to value our job through NPS. ### 5. Awesome way to create the survey for targeted audience, easy user experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** Upside are the most easiest way to set up the surveys because as a project manager, getting the right fit with the questions and customisations that SurveySparrow offers allows me to expand on more detailed questions. **What do you dislike about SurveySparrow?** So far SurveySparrow could be offering more tools for analytics when it comes to result in the overview. Although, there are no major dislikes on the whole platform. **What problems is SurveySparrow solving and how is that benefiting you?** The most important thing is to get users opinion about different topics of interest of our project. This is the most effective way to get the feedback. It would be nice if SurveySparrow can offer some incentives for surveys. ### 6. Great survey software **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer Y. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** It is so easy to use! And I've made beautiful looking surveys. **What do you dislike about SurveySparrow?** It's a bit expensive for my needs. I don't send out survey too often, but for someone who is doing a ton of surveys I think it's a great option. **What problems is SurveySparrow solving and how is that benefiting you?** I like to get feedback from my customers every year. I have been able to make functional and beautiful surveys with survey sparrow.l ### 7. Make my life so much easier in creating a system to gather feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** Customisation, email embedding, capturing of scores for half complete forms. **What do you dislike about SurveySparrow?** Doesn't really cater to smaller firms looking to gather more details in the feedback rather than just volume in data. **What problems is SurveySparrow solving and how is that benefiting you?** Reduces the amount of time taken to create a recurring system for gathering feedback. Automation saves a lot of manual tracking and reduces the rate of error ### 8. Loved SurveySparrow. Hated the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel K. | Course Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The surveys I created looked super cool and fun to use. They matched my branding for the most part. It beats a Google Form by a long shot. **What do you dislike about SurveySparrow?** I dislike the price. For the size of my business, spending nearly $30 a month to capture surveys alone is not worth it. However, for larger businesses, I could see how that is a drop in the bucket in exchange for gathering pertinent info from customers. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helps to create engaging & dynamic surveys. I can drop little messages in between questions to break up the survey into smaller chunks, with helps keep the surveyee's attention. I also like that only one question is displayed at a time, again it helps to eliminate surveyee's from dropping off and not completing it. ### 9. Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Pauline S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The tool is very practical! The features are simple to use and the interface is clear and nice. Everything is intuitive and the questionnaire is completed quickly. **What do you dislike about SurveySparrow?** I have nothing in particular that displeases me. **What problems is SurveySparrow solving and how is that benefiting you?** This will help us understand the users' problem. We will be able to know where users get stuck during their order on our site and modify these aspects. ### 10. By far the best tool for listening to our customers and partners **Rating:** 4.5/5.0 stars **Reviewed by:** Guilherme L. | Opportunities Leader, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2022 **What do you like best about SurveySparrow?** The keyword for us, which they use themselves, is to be Omnichannel. We have to focus, as a company, on our Core Business. Therefore, we cannot have a generic research platform. Being able to have peace of mind knowing that they cover not only the tool, but the methodologies to apply to the main points of our business (Customers, Research, Marketing, Employees, NPS and so on) saves us energy and adds value to intelligence to our operation. Example: it is our obligation as entrepreneurs to know the NPS concept. But the story is different when we have to take the focus off our business as a whole to fully shield all the particularities of this methodology. When SurveySparrow brings the methodology and tool together for our data search, it's perfect. So we don't have to assemble all the scripts from scratch. I think you got it, right? **What do you dislike about SurveySparrow?** Some features can always be better, but the main downside is the pricing model. It's fair for what they deliver, but it can be expensive if you're a small business with a more relevant amount of people to interact with. As it is complete (Omnichannel, remember?) maybe it's worth looking for more specific platforms with a more realistic price point for you. Also, customer service could improve a bit too. But nothing that compromises. **What problems is SurveySparrow solving and how is that benefiting you?** As I mentioned in the first point (What do you like best?) not only are they Omnichannel but the main problem they solve is what we call Scripts. I'll use the NPS example again: we know and understand the methodology. But if Survey Sparrow was just a platform, we would have to create the whole concept from scratch. As they have a flow of best practices, we just need to adapt these best methodologies that are in their research platform to our particularities, according to our target audiences. Is too good! Really! ### 11. Simple to build with, good data tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about SurveySparrow?** The survey builder tool is powerful. The logic flows allow for complex surveys to be easily put together. **What do you dislike about SurveySparrow?** The downside to survey sparrow is mostly around the customer facing UI. I find it a little clunky. **What problems is SurveySparrow solving and how is that benefiting you?** Saves us building these surveys and forms in code. ### 12. Amazing experience - Surveys and Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Kajal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about SurveySparrow?** The flexibility and the interface is user friendly. Also I was able to gather amazing insights from the surveys created **What do you dislike about SurveySparrow?** Dashboarding of the results can be improved **What problems is SurveySparrow solving and how is that benefiting you?** The way you can structure your set of questions for survey and sections - it is really help full. An the results being presented in a summarized way saves a lot of time. ### 13. Effective, Low-Cost Survey Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sean Z. | Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** Survey Sparrow is an effective survey platform that comes at an affordable cost. The platform is user-friendly. The platform also has a pleasant design for participants and programmers alike. **What do you dislike about SurveySparrow?** There is very little, if anything at all, that I particularly dislike about Survey Sparrow. For any issues in which help is needed, Survey Sparrow has an efficient customer help chat system. **What problems is SurveySparrow solving and how is that benefiting you?** We are solving generational problems, as well as finding, constructing, and executing solutions to these problems, using research and organizational assessments. ### 14. Great survey tool - such a pretty interface and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Madison H. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** Really clear interface. The reporting feature makes it really easy to visualise our data from survey responses. We've also had success with the 'chat' survey feature. **What do you dislike about SurveySparrow?** I wish it was easier to see cross-tabulations of data within the reporting feature. The smooth interface sometimes comes at the expense of complexity. Other than that its been a hit. **What problems is SurveySparrow solving and how is that benefiting you?** We needed a cost efficient way to send surveys to our customers for product feedback. It's great that we can create as many surveys as we want without extra charge. ### 15. It was bang 10/10, in terms of the requirement fulfillment. **Rating:** 4.0/5.0 stars **Reviewed by:** Abhi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2023 **What do you like best about SurveySparrow?** Survey branching Logic was immaculate. Loved the UI from the perspective of obtaining responses. **What do you dislike about SurveySparrow?** I was a little skeptical about the confidentiality of the data collected from respondents. **What problems is SurveySparrow solving and how is that benefiting you?** Needed a survey mechanism wherein elaborated branching can be carried out. SS passed the testing phase wherein we wish to carry out an extensive survey for over 10k respondents. ### 16. Survey and review platform for secondary research **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about SurveySparrow?** Primary tool for secondary research. Gives analytics and insights. **What do you dislike about SurveySparrow?** Nothing as such. Product is helpful. Ui can be better. **What problems is SurveySparrow solving and how is that benefiting you?** Cumulative survey from thousands of users.its very helpful as a platform. ### 17. Fantastic & innovative way of collecting survey & reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon Yeo . | Financial Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about SurveySparrow?** I love Survey Sparrow's non-conventional template & interface! I find that it differentiates me from other businesses! And I also enjoy that my clients can provide feedback to me in a conversational way as I find that the most enjoyable way to collect feedback. **What do you dislike about SurveySparrow?** Nothing in particular actually. But would be fantastic if I could pay on a per month basis as I don't use Survey Sparrow on an every month basis! That will be lovely! **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow turns collecting feedback from a boring process into a fun one. In return, I receive better feedback & I can improve my business from there! I also love it that my forms are not the typical Google Forms and it helps make my business looks more professional as well ### 18. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn S. | Director of Project Management, Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The user interface is straightforward to use, it has many capabilities, and the customer service team is always very responsive when we have a question. I really appreciate them! **What do you dislike about SurveySparrow?** We didn't realize ahead of time that using an email embed via HubSpot would collect responses as "Anonymous." We were under the impression it would pick up First and Last names. **What problems is SurveySparrow solving and how is that benefiting you?** We needed a platform to send an NPS survey to our customers and analyze the results - SurveySparow has been effective at doing both! ### 19. Keep respondents engaged with mobile friendly and engaging surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Esther M. | Multimedia Designer and Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SurveySparrow?** Surveys with survey sparrow feel a lot more conversational and friendlier. A lot of respondents will have a lot of fun engaging with your surveys which are also mobile-friendly and can be integrated on multiple platforms such as websites or landing pages. **What do you dislike about SurveySparrow?** It is a bit pricier compare to the other free popular survey maker options. However, this offers you so much more insights and features that pricing will end up making sense. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is a great solution and tool for any user experience researcher or anyone in product design. It is also great for marketers, entrepreneurs, or enterprises of any size. This tool can be used with collecting quantitative or qualitative answers from users. It does a great job. ### 20. Very Useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** I am using SuveySparrow at work for customer and employee satisfaction surveys. It is very easy to use and I love the design of it. It doesn't take long at all to create new surveys. **What do you dislike about SurveySparrow?** The only downside would be limited free features. But there are enough free features to try it out first. **What problems is SurveySparrow solving and how is that benefiting you?** We have no other simple and cost effective options for these surveys, for SurveySparrow is really helping us to create surveys to send to customers and clients alike ### 21. Very user friendly, clean interface, customizable - would definitely recommend!! **Rating:** 4.0/5.0 stars **Reviewed by:** Lacey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** How easy it is to use on the front end and back end. **What do you dislike about SurveySparrow?** I did have some small issues with getting pricing answers from CS. It was awhile ago so issues may be fixed. **What problems is SurveySparrow solving and how is that benefiting you?** We do an enps score, it helps us see where our organization is weak and where we need to improve. ### 22. Easy to setup and intuitive, with a good interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The ability to customize the form as much as you would like to fit your brand. I also like the way we can integrate it with Zapier. **What do you dislike about SurveySparrow?** Its free version is very limited but it is understandable **What problems is SurveySparrow solving and how is that benefiting you?** I use it mainly for my affiliate program and it suits me well for my needs ### 23. Friendly interface and great professional results **Rating:** 5.0/5.0 stars **Reviewed by:** Federico F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about SurveySparrow?** The user interface (UX) is very clean and user-friendly and the auto-generated reports are very useful to pull and share. Integrations with 3rd party tools such as Tableau, Google sheets, and Zapier are very appreciated to enrich and connect the data. The pricing is very good compared to the main competitors. Also, there are very nice questionary templates that will help to launch faster. **What do you dislike about SurveySparrow?** It's not easy to compare two group results, such as "control group" and" exposed group" in a Brand Lift study. **What problems is SurveySparrow solving and how is that benefiting you?** We are creating questionnaires to measure customer satisfaction. Also, we are creating forms to automate internal workflow. Taking reports and exporting data to other tools to help our decision making process. ### 24. Most excellent lightweight survey application **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about SurveySparrow?** Ease of use, can be set up with people with little to no technical experience. Succinct in what it provides, the GUI is easy to follow and little to no coding experience is what sets it apart from other survey softwares. **What do you dislike about SurveySparrow?** At present, there are no items that bring me problems that I cannot overcome. Support is best in class, usually getting back to you the same day, which is extremely important to my users. **What problems is SurveySparrow solving and how is that benefiting you?** It helps us get a feel for how our online training supports new clients using our software. In addition, it plugs in nicely with Hubspot so there are no problems recording the data in the user's account for future reference. ### 25. Good value for the "money" **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The fact that it's free and provides what we need: simple NPS solution. **What do you dislike about SurveySparrow?** We didn't get to integrate survey sparrows as part of our other workflows as we hoped although we could have used simple links. **What problems is SurveySparrow solving and how is that benefiting you?** Knowing customer and user sentiment is more important than ever. SurveySparrows helps with that a lot. ### 26. Robust Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about SurveySparrow?** The flexibility of the survey options, as well as the opportunity to customize the survey types **What do you dislike about SurveySparrow?** I would have appreciated more question types/options in the chat survey templates **What problems is SurveySparrow solving and how is that benefiting you?** Getting more of an understanding about how our customers experience our services. Getting more insights from team members about initiatives that they find valuable ### 27. Got good insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** No charges involved and promotes the helpful give and take policy **What do you dislike about SurveySparrow?** The onboarding experience was a bit tricky but have got the hang of it now **What problems is SurveySparrow solving and how is that benefiting you?** Helps me to realise key problems amd get honest reviews which helps me plan ahead my service idea ### 28. Works as expected, very customizable, visuals could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about SurveySparrow?** Feature rich, plenty of ways to customize your survey, and the backend is easy to use. Pricing is reasonable, and customer service was strong. Not the sexiest product, but it's very functional! The offline mode is our main need. **What do you dislike about SurveySparrow?** The UI/UX is a little clunky, both on the design/build side and on the end-user side - it's just not as slick as some competitors (e.g. TypeForm). But this is, IMHO, offset by the additional features (e.g. Offline mode) **What problems is SurveySparrow solving and how is that benefiting you?** We needed an offline survey that could be sent into the field, collected on a tablet, and then downloaded back at the office. This product does that nicely! We didn't find many other otions. ### 29. User friendly and straightforward to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about SurveySparrow?** Building the survey is very easy and user friendly **What do you dislike about SurveySparrow?** During the trial period, I had access to all features, but it wasn't clear which feature would come under which paid package. So after I purchased the basic plan, I lost access to many important features. **What problems is SurveySparrow solving and how is that benefiting you?** Collecting clients feedback and analyzing it ### 30. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Laraib F. | Assistant Planning Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SurveySparrow?** It was very convenient to use and I got better responses in the data gathering. I loved it and will use it further for all my upcoming surveys. **What do you dislike about SurveySparrow?** Nothing much. There was everything i was looking to create a survey online. **What problems is SurveySparrow solving and how is that benefiting you?** It benefitted me in collecting the required amount of data in minimum time, and the main reason for that is it is very easy to use, and also good looking for the users. ### 31. Great tool to go beyond google forms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The interface is definitely the best thing: great graphics, smooth movement, great fonts, easy ways of moving things around and configuring the surveys. **What do you dislike about SurveySparrow?** The bad point is that there are still some errors that hopefully will be fixed. Also, there should be a free tier that would allow a minimum use (essential). **What problems is SurveySparrow solving and how is that benefiting you?** I like to use it to get client feedback, but I don't consider this an essential tool. I use other ways of contact with clients. I would use it more if it was more flexible. ### 32. Professional tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** It has many features, including a question library that is ready to use. It offers plenty of customization opportunities regarding colors, but the best are the global variables. **What do you dislike about SurveySparrow?** When sending surveys via email, I could not set the domain of the sender's email in the free plan. Therefore, I needed to look for another tool, as it was a crucial criterion. **What problems is SurveySparrow solving and how is that benefiting you?** We need to measure Net Promoter Score and other customer satisfaction metrics in order to make our services and products more useful for our customers. ......... ### 33. Survey Sparrow is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Team S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The interface is unmatched, it's so beautiful for mobile. So easy to create surveys. And the support is amazing And the pricing is awesome. **What do you dislike about SurveySparrow?** Nothing -- they're great! We love them -- hard to find something not to like **What problems is SurveySparrow solving and how is that benefiting you?** We use it as an intake form, it works great. ### 34. Networking Workshop Sign-Ups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The platform's ease of use makes creating and distributing a survey simple and effective. **What do you dislike about SurveySparrow?** Going individually into each of the different survey results for the data. It would be nice to have each question and who responded to it. **What problems is SurveySparrow solving and how is that benefiting you?** Keeping track of registrations and sign-ups for free workshops. ### 35. A quick way to create an aesthetically pleasing survey **Rating:** 3.0/5.0 stars **Reviewed by:** Ellis JH S. | Crew Member, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Compared to other Survey creation platforms I found Survey Sparrow very simple to use with lots of cool features. It was also helpful to me that the survey looked cool which would encourage people to fill it out. **What do you dislike about SurveySparrow?** I did not find any major downsides to using Survey Sparrow but eventually found that the cost was abit too much for me personally, which led me to use Google Forms as an alternative solution. **What problems is SurveySparrow solving and how is that benefiting you?** I predominantly used Survey Sparrow so that I could receive and review feedback about our organisation from my employees. I did not see our business performance increase, however this was not something I sought to do with Survey Sparrow anyway. ### 36. Survey Sparrow makes capturing leads for my info product business seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about SurveySparrow?** Survey Sparrow's pricing and UI is amazing! Especially compared to TypeForm, the company I was using before I switched over. I highly recommend this to anyone who is looking for a better option. **What do you dislike about SurveySparrow?** It would be nice to see the free plan have more monthly responses. Also, having only ten questions per survey isn't always enough to get all the information you need from your leads. This is the free plan, so it's expected to see some limitations. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow makes it easier for my potential leads to answer my questions. This allows me to know everything I need to before hopping on a phone call with the potential customer. ### 37. Really loved the product & hope they add more features to the free version! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I really love the professional energy it gives off. The smooth transitions between questions is super advanced. Loved how seem less it feels overall. Personally I love how user friendly it is and would continue to develop this in a user-friendly perspective. **What do you dislike about SurveySparrow?** To be honest, I really wish there was an affordable subscription version. Truly wish it had options for small business that are just getting started above the free trial. In addition, I disliked that the free version ruined my trial version and I had to go back and make repairs to my questionnaire because the change in deliverables that the free version does not offer compared to the trial version. **What problems is SurveySparrow solving and how is that benefiting you?** Surgery sparrow is solving the issue of having an On-Boarding platform for my clients. I simply use it to have a fancy looking portal to send to my clients and collect vital information to get started in working with them. It's a fantastic portal via link and very handy! ### 38. Fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** SurveySparrow is very easy to use. The UI is very intuitive and user-friendly. **What do you dislike about SurveySparrow?** There is nothing to dislike about it. Exceeded our expectations. **What problems is SurveySparrow solving and how is that benefiting you?** Gave us the ability to understand how employees feel about our company culture. What we are doing well and what we could do better. ### 39. Great and simple tool for marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Marco T. | Gestione clienti, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** It's incredibly user friendly, but at the same time the performances are top notch. **What do you dislike about SurveySparrow?** There is nothing I don't like, what it can be done is improving the logical structures of the surveys. **What problems is SurveySparrow solving and how is that benefiting you?** Defininig a clear way what's the target audience of the business I'm working in. ### 40. Great tool for creating surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Levon M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** It was easy to create questions, and I liked complex question types, especially Matrix Type. And it was great to see the changes immediately. I was excited with the design; it's great to have your link with your username. **What do you dislike about SurveySparrow?** There is nothing special, but one thing was annoying to me. When I registered and began creating the survey, the tutorial was very persistent and didn't give me control. **What problems is SurveySparrow solving and how is that benefiting you?** I hadn't to find some untrusted tool to create a survey, and I know that my data is in a secure place and I can access it whenever I want. It gave me not think about where I needed to store my data. ### 41. Great fun **Rating:** 4.5/5.0 stars **Reviewed by:** Elias P. | Software developper, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about SurveySparrow?** Easy surveys make projects fun now we can find which time fits each team mate so instead of cluttering telegram of whatsapp chat we can just post link for great survey. **What do you dislike about SurveySparrow?** Maybe Ui could be more clear so if you make UI user frindly there is a lot more potenttial I don't want to confuse project members. More free tools would be also nice. **What problems is SurveySparrow solving and how is that benefiting you?** Chat surveys cause clutter so this tool makes this problem go away. Just a simple link and everybody can answer witjout filling the chat with endlessly long surveys. ### 42. Easy and intuitive tool to create and share attractive and effective surveys. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** Easy to set up and attractive and functional in looks. Results are displayed neatly and concisely, for effective insights. **What do you dislike about SurveySparrow?** Within a general survey, there seems to be no standard option for a question that generates an NPS score. **What problems is SurveySparrow solving and how is that benefiting you?** Getting much-needed feedback from our event attendees. ### 43. Easy but powerful tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about SurveySparrow?** I like that it was simple to use without tones of useless functionality. We used NPS specifically. Step-by step setup and activation, all the instructions were clear. And also the price was flexible. **What do you dislike about SurveySparrow?** Nothing to dislike. We evaluated most of the tools on the NPS market and all of them were not so easy to use like SurveySparrow. Maybe some improvements to the navigation could help to make it even better. **What problems is SurveySparrow solving and how is that benefiting you?** We needed a tool for NPS for our SAAS product for internal usage. We needed to collect customers' feedback and NPS. We wanted to customize it according to our style guide and be simple for end users. ### 44. Excellent platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Vania D. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about SurveySparrow?** SurveySparrow met all my expectations, it is very easy to update, has many integrations and is interactive. I am in the process of getting my company to buy the full license. I even use it for my personal projects. I really liked the possibility to customise everything, from the background to the font, the logo, everything. It has advanced properties, you can make payments, and online orders. I found it very complete and user-friendly. **What do you dislike about SurveySparrow?** The price of the basic package is quite high compared to other services. The payments are annual, and I have found it difficult to get finance to agree to commit to paying for a year. **What problems is SurveySparrow solving and how is that benefiting you?** Part of my job is gathering feedback from young people, which can be very challenging. SurveySparrow provides a very interactive alternative that helps young people engage. The way the forms integrate with existing systems is also very important in facilitating our work. ### 45. One of the better survey solutions out there **Rating:** 3.5/5.0 stars **Reviewed by:** Cem E. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Easy way to do automated customer surveys in our app or through email. Admittedly haven't used the additional features like chatbots and whatnot but appreciate that the option is there in one tool. **What do you dislike about SurveySparrow?** Pricing is way too complicated with a lot of tiers for businesses of different sizes. It's offputting for a small business of our size. We were also annoyed that we needed to sign up to see any prices to begin with. **What problems is SurveySparrow solving and how is that benefiting you?** Survey sparrow (funnily enough) solves the survey problem. We want to prompt our users and get their feedback on our application. Survey sparrow allows us to do this through many different channels (link, in-app, etc.) ### 46. Robust, unique survey tool but quality & UX inconsistencies make for an often frustrating experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Survey Sparrow has unique features compared to other survey tools - my favorite feature is the ability to send a survey via SMS or Email using a "relative recurring" share where you can schedule a survey to send based on a custom contact property. **What do you dislike about SurveySparrow?** I dislike the inconsistencies in UX and features across different survey types. It has created unnecessarily complex or unique workflows for our team who works across different survey types. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is automating what was previously an almost completely manual, personal feedback process in the healthcare industry. The number of responses we have received since switching is comparable to the manual process which is quite impressive. ### 47. Easy to use, good interface - multiple integrations available. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** Accessible contact support is available. **What do you dislike about SurveySparrow?** There isn't anything wrong with the current use of surveysparrow. **What problems is SurveySparrow solving and how is that benefiting you?** Using the platform to trail sending NPS surveys to our clients after projects are completed - good dashboard to see results. ### 48. Easy to use system that allows for detailed automation. **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I like that we can customize the surveys to fit our changing needs. **What do you dislike about SurveySparrow?** Sometimes the system is not as intuitive as I would like. I have to really search to figure out how to do something if I want the questions or surveys to do something specific. **What problems is SurveySparrow solving and how is that benefiting you?** We can get feedback from employees about different company-related issues or benefits. We use it to improve our internal processes and the emplyee experience. ### 49. Helps us with guest communication **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna C. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** SurveySparrow integrates right into our emails so our clientele doesn't have to leave the email to review us! **What do you dislike about SurveySparrow?** I don't like how surveysparrow isn't providing us with a high enough response rate. This could be better by perhaps making our own surveys shorter. **What problems is SurveySparrow solving and how is that benefiting you?** It allows us to determine if there's anything we can do to make our guests stay better in the middle of their stay instead of at the end ### 50. Great product if you need flexibility! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** SurveySparrow is extremely adaptive and allows an immense level of customization which we needed for our use. It's like forms on steroids with all of the features they include. **What do you dislike about SurveySparrow?** The only thing that I wish was that they had a cheaper plan for smaller organizations. Some of the organizations I work with simply don't have the budget to pay for the beginning level plan, but also don't have the need for the limits of that plan either. Maybe something in the middle. **What problems is SurveySparrow solving and how is that benefiting you?** We are using SurveySparrow for some of our internal forms and processes. We soon plan to start testing some of the 360 review features as well. ## SurveySparrow Discussions - [How can I do it?](https://www.g2.com/discussions/nasil-yapabilirim) - 1 comment, 2 upvotes - [Is this usable as a quizzing tool?](https://www.g2.com/discussions/is-this-usable-as-a-quizzing-tool) - 1 comment, 1 upvote - [Ok thanks](https://www.g2.com/discussions/surveysparrow-ok-thanks) - 1 comment, 1 upvote - [I'm a student of final year BBA and currently seeking opportunities to learn and build my career.](https://www.g2.com/discussions/i-m-a-student-of-final-year-bba-and-currently-seeking-opportunities-to-learn-and-build-my-career) - 1 comment, 1 upvote - [I hope this helps with your review!](https://www.g2.com/discussions/i-hope-this-helps-with-your-review) - 1 comment, 1 upvote - [View SurveySparrow pricing details and edition comparison](https://www.g2.com/products/surveysparrow/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+17%3A36%3A29+-0500&secure%5Bsession_id%5D=9f9c9f23-b87a-4757-a2e9-d25633d0394b&secure%5Btoken%5D=1f88fc82c55df4e388e19fd29d7644b62395738f41071be473f8ac3feb4b3002&format=llm_user) ## SurveySparrow Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [JUnit](https://www.g2.com/products/junit/reviews) - [ObjectStore](https://www.g2.com/products/objectstore/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SurveySparrow Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SurveySparrow Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,183 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,868 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)