# SurveySparrow Reviews **Vendor:** SurveySparrow Inc. **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,062 ## About SurveySparrow SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ## SurveySparrow Pros & Cons **What users like:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, making survey creation and completion effortless. (20 reviews) - Users love the **clean and engaging user interface** of SurveySparrow, enhancing the survey creation and participation experience. (15 reviews) - Users find SurveySparrow **very helpful** , enjoying its engaging interface and advanced features for better customer interaction. (14 reviews) - Users love the **seamless user experience** of SurveySparrow, enhancing comfort and simplicity for survey participants. (14 reviews) - Users value the **conversational interface** of SurveySparrow, greatly enhancing engagement and making feedback collection seamless. (13 reviews) - Users praise the **intuitive interface** of SurveySparrow, making survey creation quick and enhancing user engagement. (13 reviews) - Simple (13 reviews) - Customer Support (11 reviews) - Ease of Creation (11 reviews) - Easy Setup (11 reviews) **What users dislike:** - Users find the **reporting options limited** , making quick reviews and data exports inconvenient for regular use. (10 reviews) - Users find **difficult reporting** in SurveySparrow hampers efficiency, lacking quick review and convenient export options. (9 reviews) - Users note the **limited customization options** in SurveySparrow, particularly for reporting and advanced features without higher-tier plans. (9 reviews) - Users find the **limited reporting** capabilities frustrating, hindering in-depth analysis and customization for effective insights. (9 reviews) - Users find the **advanced customizations limited** on lower-tier plans, impacting flexibility and user experience. (8 reviews) - Users find that the **missing features** in SurveySparrow often require costly upgrades or complex workarounds. (8 reviews) - Reporting Issues (8 reviews) - Users find the product **expensive** , especially for necessary features that require higher-tier plans like the Enterprise plan. (7 reviews) - Users find the **limited features** in lower-tier plans restrict access to advanced customizations and reporting options. (7 reviews) - Poor Visualization (6 reviews) ## SurveySparrow Reviews ### 1. A swift and easy platform but no skimping on the features. A perfect mix for leading researchers. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Director of Data, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The mix of collection formats is elegant and smart (voice is really helpful and impressive for voice analysis). **What do you dislike about SurveySparrow?** Nothing - I'd like to have heard of you sooner. **What problems is SurveySparrow solving and how is that benefiting you?** I've used a lot of survey and research platforms - they're often cumbersome and have one or two missing features. SurveySparrow has listened to us and delivers. ### 2. Excellent tool + love the customisations **Rating:** 4.5/5.0 stars **Reviewed by:** Vaidik D. | Product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** All the customisation features + drag and drop UI **What do you dislike about SurveySparrow?** Pricing is a bit too steep for early stage Indian companies **What problems is SurveySparrow solving and how is that benefiting you?** Quickly create and deploy user feedback surveys ### 3. Best app for survey market research or poll **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul K. | Head of operations Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The easy ui is the best thing of the paltoform it is easy to use **What do you dislike about SurveySparrow?** Nothing, the app is so good am taking paid subscription **What problems is SurveySparrow solving and how is that benefiting you?** It is really helpfull in market research and very easy to use or reports genrate . I use this for a poll and it helped me a lot ### 4. Great value alternative to Qualtrics **Rating:** 5.0/5.0 stars **Reviewed by:** Ted F. | Director, Consumer & Patient Insights (Interim), Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about SurveySparrow?** Great value alternative for my consulting business. easy to learn and has lots of question styles to use. **What do you dislike about SurveySparrow?** Free trial needs to better clarify which features are included in which level of subscription. **What problems is SurveySparrow solving and how is that benefiting you?** Survey software that allows me to offer a value alternative for my small business clients who need surveys. ### 5. great experience and pricing options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** It was fairly intuitive to follow and figure it out **What do you dislike about SurveySparrow?** It needs a better slider option that shows percentages. I also was never able to figure out how to embed it in an email. I had to create a link in the email. **What problems is SurveySparrow solving and how is that benefiting you?** Helping us see what churches are doing now post-pandemic in various regions. To gain ministry insights and sense trends. ### 6. Great interactive surveys and reports! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2023 **What do you like best about SurveySparrow?** The are so many themes and templates for different surveys! So easy to create, and you can adjust the design to your company's brand book. The reports were very useful to analyze the performance review results of my team. **What do you dislike about SurveySparrow?** I think the reports can be even more improved and allow you to present information in more different ways. Otherwise, the platform and internal team are very helpful! **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow makes any survey so interactive, beautiful and easy to create! I created the surveys for the performance reviews of my team and it was very helpful! ### 7. Great surveys that catches eyes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Everything is customisable, i love that. **What do you dislike about SurveySparrow?** Some features are only available with the paid plan. **What problems is SurveySparrow solving and how is that benefiting you?** Easy to use surveys to listen clients feedbacks ### 8. Survey Sparrow is the latest thing for surveys! **Rating:** 4.5/5.0 stars **Reviewed by:** Gio Albert B. | Licensed Financial Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** Very interactive to use, and I like when using the program, is that it has this feature where if you want to, a certain answer from a survey will make it jump to another question, hereby skipping some unnecessary details (ex. If the answer is No, it ends the survey and so on) **What do you dislike about SurveySparrow?** It takes time getting used to, as the program has too many features to handle, especially if you are a beginner, and also, it is not a free platform, so there is that **What problems is SurveySparrow solving and how is that benefiting you?** It simplifies the surveys we conduct ### 9. Extremely practical and easy-to-use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Diogo A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The simplicity of use and the number of available options are a great advantage in using the tool. The support team is also very helpful. **What do you dislike about SurveySparrow?** There could be a segmentation of the price of using the platform by region. **What problems is SurveySparrow solving and how is that benefiting you?** Solved the problem of communication through forms, mainly for organizing events. ### 10. SurveySparrow is the go to solution for my survey needs **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik S. | Full-stack Developer, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** The drag-and-drop feature of the SurveySparrow is awesome and user-friendly. Making surveys is already boring but suverySparrow makes it comfortable for me. The customization options are up to the mark and as per my needs. The payment integration is amazing. I have been able to use it to get paid and get reviews from my clients as well. **What do you dislike about SurveySparrow?** There are limited choices for designing surveys. I want to have design-related features. Like I want to have multiple dividers. Making forms should be like making a website. With more branding customizations. **What problems is SurveySparrow solving and how is that benefiting you?** As. a freelance I like to get feedback from my clients. If my service was up to their expectations. Clients are very open to giving feedback to me and SurveySparrow is my go-to for building reputation with my clients. ### 11. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about SurveySparrow?** It's so easy to use and convenient! It didn't take forever to learn what to do. I had my survey done in no time! **What do you dislike about SurveySparrow?** I can't think of anything unsatisfactory to say about it. It was easy to use and did what I needed! **What problems is SurveySparrow solving and how is that benefiting you?** I needed to collect information about my students' preferences, which helped me do just that. ### 12. Survey at their best **Rating:** 4.5/5.0 stars **Reviewed by:** Pierfrancesco O. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** SurveySparrow is one of the most complete tool of his category. The opportunity to ask for payment inside a survey is a really good kickstart for a new-born Startup. **What do you dislike about SurveySparrow?** Unfortunately it doesn't look like to collect incomplete\not finished survey, but thanks to their analytics you can optimize the churn rate **What problems is SurveySparrow solving and how is that benefiting you?** We were looking for a complete Survey Tool and we meet during our resarch SurveySparrow. The opportunity to ask for payment was for us very disruptive helping us to test product, price and offer through a survey. ### 13. The perfect form buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Mar T. | Business administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The easy way to build forms, a lot kind of questions , Automations & the tracking **What do you dislike about SurveySparrow?** Anything. By the moment it's the perfect app for me and my company **What problems is SurveySparrow solving and how is that benefiting you?** The mailing automation and the easy way to set up all the questions directly on a form ### 14. Great survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SurveySparrow?** SurveySparrow was easy to use and was very intuitive. It gave all the features of a survey tool without much confusion. Overall the interface was sleek and was very customer friendly. There were numerous extensions to my trial which were required while I waited for a client, which was much appreciated. **What do you dislike about SurveySparrow?** The way that features were added at different tiers was a bit awkward, and the billing/canceling part was not easy. I needed to engage support to cancel and should just be able to do this from the UI. **What problems is SurveySparrow solving and how is that benefiting you?** Client engagement right at the discovery phase. Gave a sleek and custom experience to the initial engagement, and allowed for a branded, and unique exposure, without using valuable meeting time. ### 15. complete but could be more specific **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I like the ready to use factor and the quick support once you begin to use the tool, API connection is quite easy - the price is on the average of the market but was fine to try it for free at the beginning. **What do you dislike about SurveySparrow?** actually the data are not really for hotel business which was what i was looking for, once you get all the reply on the survey is not easy to understand some specific points... maybe i would need a pro version **What problems is SurveySparrow solving and how is that benefiting you?** i was looking for a survey tool to share with the hotel guests during breakfast time or at check-out time, for sure is not a stand-alone software, it need to be connected with hotel CRM ### 16. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** LOve the flexibility of the tool, easy to set up, love the integrations that are built in **What do you dislike about SurveySparrow?** The only thing I dont love is the price. **What problems is SurveySparrow solving and how is that benefiting you?** Survey Sparrow forms help me to prequalify the potential customers, and send the information to the right office without the need of me to manually distribute them ### 17. Survey Sparrow Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sam F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** The back-up support is very good. We always get a timely response to help with any issues and they have always been resolved fast. **What do you dislike about SurveySparrow?** I can't say there's anything I dislike about it **What problems is SurveySparrow solving and how is that benefiting you?** We get most of our inbound leads via Survey Sparrow ### 18. Good Options and Good Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about SurveySparrow?** There were lots of options to choose from for creating and modifying a survey. The pricing was also lower than Survey Monkey. However, I went with Survey Monkey because I was more familiar with it. The time saved from avoiding the learning process for using a new service such as Survey Sparrow outweighed the slight cost savings. If I wasn't familiar with Survey Monkey, I probably would have went with Survey Sparrow. **What do you dislike about SurveySparrow?** No real strong dislikes about what I saw on Survey Sparrow. I just did not want to spend the time to learn new interfaces. **What problems is SurveySparrow solving and how is that benefiting you?** I was considering Survey Sparrow for a survey I needed to conduct for my doctoral dissertation. It looked like a good service. ### 19. Very handy set of features that let you experience very quickly non-boring surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about SurveySparrow?** The Logic is easy to manipulate, the translation is a good way to accelerate multi-language surveys, and the branding **What do you dislike about SurveySparrow?** No visual representation of logical flows in the Business plan, the usage of variables is less straightforward than in Typeform, price plans are somewhat a bit expensive overall. **What problems is SurveySparrow solving and how is that benefiting you?** It allows me to send a small to mid-scale market survey in different languages for different customer segments. I use the chat style, which is really not boring for users! Good stuff. ### 20. Great Platform, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** They're willing to go above and beyond to assist you with product or budget requirements. **What do you dislike about SurveySparrow?** Pricing could be represented in monthly as well to help plan out the best deal or minimum requirement to get started. **What problems is SurveySparrow solving and how is that benefiting you?** Survey Sparrow helped us to create and release an NPS survey very quickly. Time is money. ### 21. Good software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Easy to use. Seems to have a good set of features. Able to output the results to custom webhook address. Forms are easy on the eyes and easily customizable. **What do you dislike about SurveySparrow?** I was really looking to find a form builder that allowed me to create customizable buttons with words on them as the form choice responses. **What problems is SurveySparrow solving and how is that benefiting you?** I needed to create forms for lead generation. I am still trying SurveySparrow out and haven't determined if I will continue using the software or not. ### 22. SurveySparrow is an INDISPENSABLE tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Aurélien R. | Formateur / gestionnaire technique et communication, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about SurveySparrow?** The interface is very intuitive, it is easy to create surveys. Additionally, it is visually beautiful. **What do you dislike about SurveySparrow?** Nothing particular to report, except for the 15-day trial period. That is a bit too short. **What problems is SurveySparrow solving and how is that benefiting you?** Have surveys with different options like multiple choice, etc. ### 23. Survey forms in a better way **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius A. | Senior Consultant UX/UI Designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about SurveySparrow?** The preview feature is perfect, and it works fine. Themes customization works very well and has excellent options. The user interface for the participants is beautiful and user-friendly. Although I haven't used any, there are a lot of possible integrations. And the overview and reports to analyze the results are the best I've seen in the market. **What do you dislike about SurveySparrow?** The questions type Slider and Opinion Scale doesn't have an option to edit numbers labels or change to words. When building the form, it has just a little loading when you select preview in real-time, but it is acceptable. **What problems is SurveySparrow solving and how is that benefiting you?** Send forms with an excellent user interface to several people. Present the results to interested people, and analyze responses for learning and future decisions. ### 24. Quick & simple access to insights **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie Z. | Marketing & Insights Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Easy to use interface & design options for obtaining quick insights **What do you dislike about SurveySparrow?** Ability to override presets and have fully customisable elements at every stage. Only Mailchimp integration on database is offered. **What problems is SurveySparrow solving and how is that benefiting you?** Understanding consumer's lean-in points & barriers to entry around our platform. ### 25. Creative and Effective Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian C. | Equity and Inclusion Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I really enjoyed the creativity and diversity of templates available to me when I was creating different forms and applications through survey sparrow. I also think visually you can do a lot more then with other platforms, and that makes people more willing to complete each survey. **What do you dislike about SurveySparrow?** I truly can't think of anything that I dislike about service Barrow,, I found the Interface to be incredibly accessible and streamlined for me to use without any real training. **What problems is SurveySparrow solving and how is that benefiting you?** N/A ### 26. Beautiful and user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** ST�PHANIE V. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** The dashboard tool looks flawless. There are plent of options to choose among graphs. I'm using this tool for my thesis project and it has been an important asset **What do you dislike about SurveySparrow?** I would love to see a logic tree diagram for the survey's questions. Mine was a bit too complex and I missed the visual aspect of it. **What problems is SurveySparrow solving and how is that benefiting you?** I'm using surveys for my master thesis research and this tool helped me to give a killer experience for my participants. ### 27. Great tool with friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Mansour D. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** easy integration and the templates are easy and great to use. I like the categorization and the dashboard. Also, the reporting is very easy to use with nice automation. **What do you dislike about SurveySparrow?** there is no mobile app that let you get full access. The theme sometimes reset by mistake which makes an issue. Also, I don't get the participants name in the report. **What problems is SurveySparrow solving and how is that benefiting you?** It is helping with customers survey, employees survey, internal events, and contests. Feedback platform for shareholders. Also, with employees evaluation internally. ### 28. Wonderful Product **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** This platoform made it it very simple to ask the questions needed. The ease of use was a huge selling point and one of main reasons we utilized this specific platform. **What do you dislike about SurveySparrow?** There really wasn't anything that I disliked specifically. I just thought that the pricing was a bit on the higher side. But, you pay for quality and it was great. **What problems is SurveySparrow solving and how is that benefiting you?** We were trying to identify useful and unique features that that specific clients use and why. ### 29. Great alternative to familiar services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** SurveySparrow is easy to use for gathering data or determining meeting times. I especially appreciate the detailed data reports that SurveySparrow provides, which make it easy to understand and interpret your results. **What do you dislike about SurveySparrow?** I don't have really any negative criticism about SurveySparrow. I just wish I had known about it sooner! **What problems is SurveySparrow solving and how is that benefiting you?** I came across SurveySparrow when another commonly used scheduling tool was down. SurveySparrow has helped me determine quiz timeframes for the class that I am TAing for. ### 30. Easy to build surveys with a range of templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** SurveySparrow tool makes it easy to build surveys using a range of templates that fit different needs. What I particularly like about SurveySparrow is the comprehensive reporting it provides **What do you dislike about SurveySparrow?** I didn't really find any serious issues yet. SurveySparrow currently fits my needs perfectly. **What problems is SurveySparrow solving and how is that benefiting you?** basic surveys and collecting user feedback ### 31. Survey sparrow the right place of survey **Rating:** 5.0/5.0 stars **Reviewed by:** Shree Shivay T. | Cab Service in Patna – Book Fast & Safe Rides, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about SurveySparrow?** Survey sparrow is a platform where one can get best survey and earn real market view by which any one make product accordingly. **What do you dislike about SurveySparrow?** nothing on survey sparrow i dislike .it has a great deal **Recommendations to others considering SurveySparrow:** I recommend every person who want to take advantage of survey use survey sparrow **What problems is SurveySparrow solving and how is that benefiting you?** Survey sparrow can solve your financial problem up to a great extent by giving view of market and increase your sale. ### 32. Meets the needs of any size business **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Executive Assistant, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SurveySparrow?** Flexibility in the platform - helpful templates. I appreciate that this can grow with me. I don't use any special tools at this time. This is much better solution than the other platforms we looked at. **What do you dislike about SurveySparrow?** There are no features that I dislike. I feel like we have plenty of room to grow into if needed. Right now we are using the free version because of our company size and frequency need. **Recommendations to others considering SurveySparrow:** If you are looking for a survey solution that can grow with your company, Survey Sparrow is a great one! **What problems is SurveySparrow solving and how is that benefiting you?** I'm able to reach out to employees regularly and gather their feedback We are getting great results. This is a much better way of getting feedback than just an email to our employees. ### 33. Survey Sparrow is good. but... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** I liked Survey Sparrow's clean and neat UI design. It was easy to make a survey, especially I liked the fact that there were many means of sending the survey. I was able to collect surveys in various ways. **What do you dislike about SurveySparrow?** 14 days free is too short. But it was good to give an extra two days. But I think I'll use the competitor service, which is a free service. Please extend the free period. **What problems is SurveySparrow solving and how is that benefiting you?** In fact, the UI is less complicated than the commonly used SurveyMonkey, so it is easy to create a survey. I liked it because it was intuitive. I liked the part where it took less time to make the survey. ### 34. It's not Typeform but better **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav G. | Product Manager, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Its easy to use UI and form builder are amazing. **What do you dislike about SurveySparrow?** Elements can be more visible. The color of the tool and the dashboard don't stand out. Too much white **What problems is SurveySparrow solving and how is that benefiting you?** Filling forms in every department, feedback surveys, rating, information ### 35. Excellent, flexible app for surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Very flexible, and very intuitive. Can write simple or complicated surveys with dependants on other questions. **What do you dislike about SurveySparrow?** Nothing really. It meets all of our requirements **What problems is SurveySparrow solving and how is that benefiting you?** We are using it to run online proxies for annual general meetings for condos. ### 36. Great for small size companies **Rating:** 5.0/5.0 stars **Reviewed by:** Daniil P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SurveySparrow?** It is super easy to create and duplicate surveys, we used it for our educational course and ran a survey after each session. That allowed us to adjust the program on the go and reach very high NPS score! Which was super easy to measure using SurveySparrow, so we definitely recommend it! **What do you dislike about SurveySparrow?** Some of the UX is confusing, for example, it's not easy to quickly open multiple survey results in different tabs to compare them. But overall the tool is great, not much to comment. **What problems is SurveySparrow solving and how is that benefiting you?** We were able to stay in touch with our course participants and did frequent pulse checks. That helped us improve content quality and student satisfaction. Which in the end resulted in better reviews and more recommendations down the road. ### 37. Helpful staff and effective software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** We have been using SurveySparrow as a non-profit and with international partners to strenghteh our programme monitoring and evaluation and SurveySparrow has allowed for surveys to be presented in a user friendly way accurate reporting. **What do you dislike about SurveySparrow?** SurveySparrow have listened to suggestions and really helped us to find work arounds until their next sprint. A question library and linkage with similar surveys **What problems is SurveySparrow solving and how is that benefiting you?** Helping in difficult areas where gathering and analysing data is difficult, fluid and fast-paced ### 38. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Schaefers D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The templates are easy to use and adjust to your needs. Fun graphics that I can get most people to participate in the survey. **What do you dislike about SurveySparrow?** The limit on how many questions I can ask. **What problems is SurveySparrow solving and how is that benefiting you?** Employee and peer reviews ### 39. Easy for begginers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** It is easy and intuitive. But the most valuable thing from surveysparrow it is the customer's attractiveness - it makes research fun and interactive in a different way. And I loved that you give an account manager since the beginning of the experience. **What do you dislike about SurveySparrow?** I am brazilian, so it would be great to translate to portuguese. I didn't have the chance to use the tool because of internal decisions, but so far, it had been good. **What problems is SurveySparrow solving and how is that benefiting you?** I didn't use the tool but my objective was bring more people to answer the surveys while not being boring or taking lots of time to open a new window or something like that ### 40. Responsive support, excellent privacy practices **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen A. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** Survey Sparrow has a decent array of survey creation tools, is inexpensive, and support is responsive. Having suffered from poor support at a large competitor, I appreciated the personal touch this company offers. They are also very good at privacy, probably due to the vastly superior legal structures in Europe. **What do you dislike about SurveySparrow?** There is little to dislike. Perhaps fewer new employees would have been exposed to the platform, but that is minor. **What problems is SurveySparrow solving and how is that benefiting you?** Employee engagement in a hybrid environment. ### 41. It was a good experience, I have been a user for SurveyMonkey but this is much better **Rating:** 2.5/5.0 stars **Reviewed by:** Adnan S. | Digital Marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** The reporting structure and the UX and UI of the website **What do you dislike about SurveySparrow?** the loading time of the page I found a bit of delay on my Wix website **What problems is SurveySparrow solving and how is that benefiting you?** The ease of use of the website ### 42. Great survey tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Robust features and looks great for our clients and employees. **What do you dislike about SurveySparrow?** We started on promotion and when that ends the cost will be higher than I would like. **What problems is SurveySparrow solving and how is that benefiting you?** Gathering feedback from both clients and employees. ### 43. Reliable and Elevated Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** I love using Survey Sparrow because of its sleek features that really elevated straightforward forms, sign-up sheets, and event logistics. All of its features are streamlined to make your planning or contacting partners seamless. It is also very easy to delegate tasks to your team because of how simple and straightforward the interface was for beginners and more experienced users. **What do you dislike about SurveySparrow?** There isn't much substantial critique to offer; Survey Sparrow was the perfect platform to use for my small team - conference proposal submissions, meeting requests, and event registration. It is simply out of my budget to continue using with such a small team, but in the future it will definitely be a consistent investment. **What problems is SurveySparrow solving and how is that benefiting you?** Survey Sparrow really felt invaluable with the streamlined way I could keep track of data with application materials vs. Google Forms which directly output into a simple spreadsheet. I loved the data points it provides to offer insights into your data ### 44. The best survey service I ever try **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about SurveySparrow?** Easy to config and customize, have a beautiful UI and fantastic support when needed. I try SurveySparrow for 5 of my business, and each generates me over 10k of respond every month **What do you dislike about SurveySparrow?** Don't have the most efficient way to export survey data to another format or API support to build customized tools. **What problems is SurveySparrow solving and how is that benefiting you?** A gateway to collect my customer responses/ collect customer information for future use like email marketing,.... ### 45. Easy and great looking tool for survey **Rating:** 4.5/5.0 stars **Reviewed by:** François L. | Biologiste organisationnel, formateur, formativateur, conférencier, animateur, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** Very easy to set up. Great looking report! Lots of super features (e.g. background customization etc) I used to use Survey Monkey..no comparison!!! This is the next level! ah yes...Amazing customer service! **What do you dislike about SurveySparrow?** Minor disappointment...not possible to export as csv from the free version but hey...the fees are very affordable for the upgrade! **What problems is SurveySparrow solving and how is that benefiting you?** Very good reports, very informative. Easy to associate user ID to their response. The Excel export allows me to rapidly contact customers. ### 46. SurveySparrow is easy to use and has the functionality we need and want. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Their customer-focused approach. They are open to feedback and suggestions, and their product team is great! **What do you dislike about SurveySparrow?** The from name can only be customized at your account level, not within a survey. But I hear that is an enhancement they are making soon to remedy this. **What problems is SurveySparrow solving and how is that benefiting you?** We were looking for an all-in-one solution for our customer experience (NPS) and our other surveying needs. This seems to check all the boxes. ### 47. Very user-friendly with a big variety of designs and layouts. **Rating:** 4.5/5.0 stars **Reviewed by:** Veronika S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The user-friendly and simple interface that is easy to use. The customer service is very responsive and helpful making the experience easy and seamless. **What do you dislike about SurveySparrow?** The pricing strategy is not flexible enough - we had to purchase a min. of 3 months, whereas we only needed the platform for one month. **What problems is SurveySparrow solving and how is that benefiting you?** It's an easy solution for hosting customer surveys - the easiest and the most flexible one on the market. ### 48. SurveySparrow is the best tool to get started with quickly and has secures all my specifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** No friction in starting up there service. I like they way that they are using smart tool to integrate in to email and web. And I also like that they quick to respond to their customer support channels **What do you dislike about SurveySparrow?** There design :-) It is not my style but I'm not like every one and therefore I think that they are appealing to the right people with his design. I'll update this if they fail in other steps **What problems is SurveySparrow solving and how is that benefiting you?** They are solving all my customer feed management and easily send all my responses back to my system. Before this I was a true believer in SurveyMonkey but this has come to an end ### 49. SurveySparrow is the bomb **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan W. | L&D Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SurveySparrow?** SurveySparrow offers a simplistic way to send out and receive feedback in no time at all. I love how easy it is to create surveys and send them out to employees. **What do you dislike about SurveySparrow?** Honestly, I don't have any dislikes for SurveySparrow. All in all, I love the product. **What problems is SurveySparrow solving and how is that benefiting you?** Survey Sparrow has helped me gain emplpyee feedback from all levels. It has allowed me to create surveys. I love it. ### 50. Fabulous Survey Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia L. | Owner / Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** I found SurveySparrow to be extremely easy to use. The reports are amazing! This is a great, inexpensive service — much better than the other survey companies out there! **What do you dislike about SurveySparrow?** I struggled with some tech issues when I was transitioning from the trial account to the free account. We finally got it figured out. The tech support folks were great! **Recommendations to others considering SurveySparrow:** This is BY FAR the better choice for survey providers available these days! **What problems is SurveySparrow solving and how is that benefiting you?** We only need to produce a few surveys a year and we appreciate having the choice to stick with a free account or upgrade if needed. I want the survey results to be super clear and easy to read. SurveySparrow provides that and more! ## SurveySparrow Discussions - [How can I do it?](https://www.g2.com/discussions/nasil-yapabilirim) - 1 comment, 2 upvotes - [Is this usable as a quizzing tool?](https://www.g2.com/discussions/is-this-usable-as-a-quizzing-tool) - 1 comment, 1 upvote - [Ok thanks](https://www.g2.com/discussions/surveysparrow-ok-thanks) - 1 comment, 1 upvote - [I'm a student of final year BBA and currently seeking opportunities to learn and build my career.](https://www.g2.com/discussions/i-m-a-student-of-final-year-bba-and-currently-seeking-opportunities-to-learn-and-build-my-career) - 1 comment, 1 upvote - [I hope this helps with your review!](https://www.g2.com/discussions/i-hope-this-helps-with-your-review) - 1 comment, 1 upvote - [View SurveySparrow pricing details and edition comparison](https://www.g2.com/products/surveysparrow/reviews?page=10&ref=hackernoon.com§ion=pricing&secure%5Bexpires_at%5D=2026-05-27+10%3A56%3A49+-0500&secure%5Bsession_id%5D=84def4a9-1da7-4285-8739-28edb414ef30&secure%5Btoken%5D=1718e0eefe956cef1fc82c21adf9cccc9c4e9c42af65049d6b49ef987473c027&format=llm_user) ## SurveySparrow Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [JUnit](https://www.g2.com/products/junit/reviews) - [ObjectStore](https://www.g2.com/products/objectstore/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SurveySparrow Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SurveySparrow Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,198 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,905 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)