# SurveySparrow Reviews **Vendor:** SurveySparrow Inc. **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,054 ## About SurveySparrow SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ## SurveySparrow Pros & Cons **What users like:** - Users appreciate the **ease of use** of SurveySparrow, enjoying a quick setup and intuitive, engaging survey experience. (23 reviews) - Users find SurveySparrow to be **very helpful** for conducting engaging surveys that enhance customer satisfaction effectively. (17 reviews) - Users love the **clean and intuitive interface** of SurveySparrow, making survey creation quick and enjoyable. (17 reviews) - Users love the **conversational interface and automation features** of SurveySparrow, enhancing engagement and simplifying feedback collection. (16 reviews) - Users love the **intuitive interface** of SurveySparrow, making survey creation quick and engaging with chat-like interactions. (15 reviews) - Users love the **seamless user experience** of SurveySparrow, enhancing comfort and simplicity for survey participants. (15 reviews) - Simple (14 reviews) - Customer Support (13 reviews) - Ease of Creation (13 reviews) - Easy Setup (12 reviews) **What users dislike:** - Users find the **reporting options limited** , complicating quick reviews and day-to-day survey management. (11 reviews) - Users find **difficult reporting** and limited customization options hinder their ability to efficiently analyze survey data. (10 reviews) - Users find **limited customization** options in SurveySparrow, requiring more effort for advanced features and reporting adjustments. (10 reviews) - Users find the **reporting limitations** frustrating, wishing for better analytics and customization options for deeper insights. (10 reviews) - Users find SurveySparrow **expensive** , especially for essential features that require higher-tier plans for full functionality. (9 reviews) - Users find the **advanced customizations limited** on lower-tier plans, impacting flexibility and user experience. (9 reviews) - Users find that the **missing features** in SurveySparrow often require costly upgrades or complex workarounds. (9 reviews) - Reporting Issues (8 reviews) - Users find the **limited features** in lower-tier plans restrict access to advanced customizations and reporting options. (7 reviews) - Integration Issues (6 reviews) ## SurveySparrow Reviews ### 1. SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sidharth B. | CS specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about SurveySparrow?** What I like best about SurveySparrow is that it makes surveys feel much more interactive and less boring for customers to fill out. The platform is very easy to use, the interface is clean, and creating surveys doesn’t take much effort. It’s also helpful for tracking feedback and understanding customer sentiment in a simple way. Overall, it has made collecting and managing feedback much smoother for our team. **What do you dislike about SurveySparrow?** Honestly, I haven’t come across anything major to dislike so far. I’ve recently started using SurveySparrow in the CS function, and the experience has been smooth and easy to adapt to. The platform is simple to use and has been helpful in managing customer feedback efficiently. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is helping us collect customer feedback in a more structured and engaging way. Since I recently started using it in the CS function, it has made it easier to track customer sentiment, understand pain points, and gather actionable insights after interactions or campaigns. It also helps us stay closer to customer expectations and improve the overall customer experience through regular feedback. ### 2. SurveySparrow Makes Survey Creation Simple, Engaging, and Automated **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SurveySparrow?** What I like most about SurveySparrow is how simple and user-friendly it is. The interface feels clean and intuitive, so creating surveys never gets confusing. I also really enjoy the conversational survey style—it’s more engaging than the usual boring forms, and it makes people more likely to finish them. On top of that, the automation features and reporting tools make it easy to track responses and stay on top of results without needing a lot of manual effort. **What do you dislike about SurveySparrow?** One thing I don’t like about SurveySparrow is that some features are only available in higher plans, which can feel a bit expensive for small teams or individuals. Also, sometimes the customization options feel limited if you want very specific designs or logic. The reporting is good, but it can be slightly confusing at first and takes some time to get used to. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helps solve the problem of collecting feedback in a simple and engaging way. Earlier, normal surveys used to feel boring, and many people would not complete them. With its conversational format, more users actually respond, so we get better and more honest feedback. It also saves a lot of time because everything—from creating surveys to collecting responses and seeing reports—is in one place. We don’t have to do manual follow-ups or manage data separately. This helps in making quicker decisions based on real feedback, which improves overall work and user experience. ### 3. Effortless Survey Creation, Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Niladri G. | Agriculture Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SurveySparrow?** I like SurveySparrow's conversational interface and ease of use. Creating surveys feels simple, and the reports are clear and helpful. It saves time compared to traditional tools and makes collecting feedback more engaging. The initial setup was really easy, just a couple of steps and you're done. **What do you dislike about SurveySparrow?** Some advanced features feel limited, and customization options could be better. It can also take time to explore all settings initially. Better customization templates and simpler navigation would help. A quick tutorial or guided setup could make initial use easier. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helps me quickly gather feedback and organize responses, making it easier to understand user opinions. I like its conversational interface and ease of use, which saves time and makes collecting feedback engaging. ### 4. Engaging Surveys, Easy to Use, Needs Deeper Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** priyal j. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SurveySparrow?** I use SurveySparrow to collect customer feedback, create engaging surveys, and analyze responses to improve user experience. I really like the conversational survey format, which feels more engaging than traditional forms and helps improve response rates. The interface is clean and easy to use, making the process of creating surveys quick and straightforward without much learning. Automation features are a huge plus, allowing me to send surveys, reminders, and follow-ups effortlessly, which is particularly useful for regular feedback collection. The integrations with other tools like Slack and Google Sheets help keep feedback organized and easily accessible, simplifying data syncing and response management. **What do you dislike about SurveySparrow?** While SurveySparrow is very user-friendly, there are a few areas that could be improved. Some advanced features and customizations can feel a bit limited compared to more complex tools. The pricing can also be slightly high for small teams. Additionally, the reporting and analytics could be more detailed for deeper insights. **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow to collect customer feedback and analyze responses. It improves response rates with its conversational format, making feedback easy to collect and understand. The clean interface and automation streamline surveys, and integrations help manage responses efficiently. ### 5. Efficient Feedback Collection with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about SurveySparrow?** What stood out to me the most was how easy it was to get surveys up and running across channels we were already using, especially WhatsApp and email. We didn’t have to rethink our entire setup or depend on heavy dev work. Once we connected our SMTP and configured the basics, we were able to start sending surveys pretty quickly, which saved a lot of time during onboarding. I also liked how the WhatsApp integration felt practical rather than just a checkbox feature. Responses came in faster compared to email in many cases, and it helped us reach users who usually don’t engage with traditional survey links. That made a noticeable difference in response rates for certain campaigns. Another thing that made the experience smoother was the support team. During the initial setup, we had a few blockers around configuration and understanding how to structure our flows properly. Their team was responsive and actually walked us through the steps instead of just pointing us to docs, which helped us get things running without too much back and forth. Overall, it felt like a tool that didn’t slow us down while setting things up and fit into our existing workflow without much friction. **What do you dislike about SurveySparrow?** At times, the platform felt a bit inconsistent while using the dashboard. There were moments when certain actions, like loading responses or switching between sections, took longer than expected or didn’t reflect changes immediately. It wasn’t a constant issue, but when it happened, it broke the flow, especially when trying to quickly check survey results or make small edits. Speed is another area that could be improved. When you're working with multiple surveys or trying to pull data on the go, even a slight delay starts to add up. A smoother and faster experience across the app and website would make a big difference in day-to-day usage. The initial setup also took some effort to get right. While the platform is quite capable, understanding how to structure things properly at the start wasn’t very straightforward. That said, the support team did step in and helped us figure things out, so we were able to get past those hurdles. Still, a slightly more intuitive setup process would make it easier for new users. **What problems is SurveySparrow solving and how is that benefiting you?** One of the main challenges for us was collecting patient feedback in a hospital environment where both staff and patients have very limited time. Traditional methods like paper forms or calling patients later were either ignored or delayed, which meant we weren’t getting timely or reliable feedback, especially for NPS. With SurveySparrow, we were able to move this process completely online and reach patients through channels they are already active on, like WhatsApp and email. This made it much easier to send out surveys right after an interaction or visit, instead of relying on manual follow-ups. The biggest benefit has been faster and more consistent response collection. We started receiving feedback closer to the actual experience, which made it more relevant and useful. It also reduced the effort required from our team since we could automate a large part of the process once the setup was done through our SMTP and messaging channels. Overall, it helped us make feedback collection more immediate and less dependent on manual work, which is critical in a fast-paced hospital setup. ### 6. Engaging Conversational Surveys with Intuitive UI and Strong NPS Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Arulmurugan K. | Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about SurveySparrow?** The best thing I like about this platform is that it has a conversational style survey, it make the survey more engaging when compared to other traditional survey platforms. Their interface is modern, clean and intuitive. The automation, recurring surveys and their NPS tools make the feedback collection effective. **What do you dislike about SurveySparrow?** Their advanced features and reporting are available in higher-tier plans; their customisation options always make a toss for trial and error, which is a bit time-consuming. Their inbuilt integrations are very limited, needed Zapier for complex integration. **What problems is SurveySparrow solving and how is that benefiting you?** This platform helps me make every survey campaign effective. By creating a more interactive system, it centralises all the customer feedback and makes it easier decision-making. Their conversation kind off survey mechanism is very helpful, to keep the user engaged in the survey. Their basic survey tools are very helpful in the survey development. ### 7. Engaging Surveys, Powerful Insights, Needs Improved Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Abdalla A. | Pipeline Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SurveySparrow?** I use SurveySparrow mainly to create and share surveys for collecting feedback and insights. I love SurveySparrow's conversational survey format because it makes surveys feel like a natural chat, keeping respondents engaged and improving completion rates, which means I get more honest, high-quality feedback in less time. Combining this with its smart question logic ensures every respondent only sees relevant questions, making the whole process efficient and valuable for making better decisions. Another aspect I appreciate is analyzing the results. The platform provides dashboards and reports that help turn responses into clear insights, which I can use to make better decisions. The initial setup was very easy and intuitive, from signing up to creating my first survey, without any technical knowledge or training, thanks to the clean interface, step-by-step prompts, and ready-made templates. **What do you dislike about SurveySparrow?** While I really enjoy using SurveySparrow, there are a few areas that could be improved. Sometimes, the pricing plans can feel a bit steep for smaller teams or individual users, especially if you want access to advanced features. Another area for improvement is the survey customization options. While it’s flexible, certain design elements and question types could be more intuitive or have additional templates to make setup even faster. Lastly, the reporting dashboards, though powerful, could benefit from more advanced visualization options or easier export features for sharing insights with others. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helps me collect feedback with its engaging conversational format, boosting response rates and honesty. It transforms raw feedback into insights using dashboards and analytics, aiding better decisions. Flexible distribution options make it adaptable for various feedback needs. ### 8. Boosted Survey Completion with Engaging Conversational UI **Rating:** 4.0/5.0 stars **Reviewed by:** Emler R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SurveySparrow?** I really like SurveySparrow's conversational chat-style survey format because it significantly increases our survey completion rates compared to traditional forms. The chat-based flow feels natural and engaging, allowing respondents to see only one question at a time like a real conversation, which drastically reduces drop-offs and gives us more complete feedback. I also appreciate the beautiful, enterprise-grade branding capabilities, as we can fully customize logos, colors, fonts, and URLs to match our brand perfectly. This professional look builds trust with our B2B clients in Germany. Additionally, the surveys are super responsive on mobile, maintaining a smooth and easy-to-complete experience even on phones, resulting in much higher mobile completion rates. Finally, the initial setup of SurveySparrow was straightforward and much smoother than we expected for such a feature-rich tool. **What do you dislike about SurveySparrow?** Pricing can jump quickly for larger teams/usage. Some essential features (like advanced automations or extra seats) are locked behind higher tiers, making scaling more costly than expected. The conversational UI is great for users but rigid for admins. The chat-style design is fixed in many ways—it's hard to adjust pacing or layout for enterprise audiences, fully remove SurveySparrow branding at mid tiers, use custom CSS without limitations, or make multi-question pages when needed (chat-only can feel slow for long internal surveys). **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves low completion rates and impersonal forms. Its chat-style surveys boost engagement and provide reliable data. We customize branding to maintain professionalism, enhancing trust for B2B clients. Its mobile responsiveness significantly improves completion rates on phones. ### 9. Transformative for B2B Feedback Management **Rating:** 4.0/5.0 stars **Reviewed by:** Wischman W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about SurveySparrow?** I appreciate SurveySparrow for its balance of user-friendliness and professionalism, which fits perfectly with our German B2B requirements. The conversational survey style stands out the most — it's far less intrusive than traditional forms, leading to a real jump in response rates and higher quality feedback from our business customers. I value how straightforward it is to build and launch surveys without needing technical support. Our team can quickly create branded, GDPR-compliant surveys, saving us a huge amount of time. The clean and intuitive dashboard makes it easy to interpret results and share insights across departments. I also really like the customization and branding options, which allow us to adapt the look and feel to match our corporate identity without any design skills. This is crucial for maintaining trustworthy and brand-aligned interactions in B2B relationships. The setup process was very easy and low-friction, which is exactly what you want when rolling out a new tool in a busy B2B environment. **What do you dislike about SurveySparrow?** The flexibility in complex survey logic. For straightforward conversational flows it works great, but when we need more advanced branching, skip logic, or conditional content for longer B2B surveys, it can get a bit clunky to set up. It’s manageable, but not as smooth as some competitors. It's hard to get a clear overview of all rules at once—we often have to click into individual questions to check or adjust conditions, which is time-consuming and increases the risk of mistakes. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow makes feedback collection engaging with its conversational surveys, increasing response rates and feedback quality. It centralizes feedback, ensuring consistent analysis, and meets GDPR compliance for data privacy. It also integrates with our CRM to streamline actions based on responses. ### 10. Structured Feedback with Customizable Follow-Ups **Rating:** 4.0/5.0 stars **Reviewed by:** Aviral G. | Manager- E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about SurveySparrow?** I like the structured format of SurveySparrow, especially with its ability to customize follow-up questions based on customer responses. It's very much a do-it-yourself platform where users can navigate it easily themselves. It provides insights into our business which help us understand what's going wrong and what we need to correct to enhance the customer experience. **What do you dislike about SurveySparrow?** I don't like that SurveySparrow cannot be integrated with my backend systems to trigger NPS messages at specific instances like returns. It needs to be manually triggered. Another issue I have is that there is no dedicated support for users. Also, while the initial setup was quite easy as the system is workflow-based, support in terms of API integration could have made the experience better. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow provides structured surveys for post-purchase feedback, enabling us to gain insights on customer experience and improve it. It customizes follow-up questions based on customer ratings, helping us address issues and enhance satisfaction. ### 11. Seamless Surveys with Easy Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Financial Management Team, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about SurveySparrow?** I like how SurveySparrow allows us to conduct surveys that are completely chat-based and helps us collect valuable feedback from customers and employees. It's great that I can easily develop different types of surveys with drag-and-drop options, not needing technical skills. I appreciate that the forms are mostly mobile compatible, making it easy for clients and employees to complete them. I find the software advanced in providing clear reports and charts of all surveys conducted, and I like that we can integrate this information with our CRM, email marketing, and Slack for better value generation. The initial setup was great and simple. **What do you dislike about SurveySparrow?** The main challenge I faced while creating surveys was the complete customization of details, which was unavailable on the starting plans. They only allowed some basic changes to the question section and the use of basic templates. Advanced features were only accessible in higher plans. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helps us collect feedback from customers and employees through chat-based surveys without technical skills. It's mobile-compatible and offers integration with CRM, email marketing, and Slack, aiding in decision-making and resource allocation. Clear reports and charts enhance value generation. ### 12. Intuitive, Conversational Surveys That Boost Engagement and Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Jyoti H. | Senior International Business Development Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about SurveySparrow?** SurveySparrow offers an intuitive and conversational survey experience that improves response rates and user engagement. Its easy-to-use interface, customizable templates, and automation features make it simple to collect feedback and gain actionable insights efficiently. **What do you dislike about SurveySparrow?** Some advanced customization and reporting features are limited in lower-tier plans, and deeper analytics could be more robust. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves the challenge of collecting engaging and actionable customer feedback through its conversational survey format. It improves response rates, provides better insights, and helps teams make more informed decisions to enhance customer experience and overall business outcomes. ### 13. Streamlines Feedback Collection with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Abdullah R. **Reviewed Date:** January 30, 2026 **What do you like best about SurveySparrow?** I like that SurveySparrow is simple and easy to use, especially with its drag-and-drop interface that saves me a lot of time during survey creation. It's also great to have the capability of tracking IT performance trends over time, which supports making data-driven decisions. I’ve found it helpful in identifying recurring issues faster and prioritizing system upgrades based on user feedback, which has improved helpdesk workflows. Additionally, connecting SurveySparrow with Slack and Microsoft Teams boosts our response rates and engagement without needing to switch platforms. The initial setup was surprisingly smooth, as the interface guided us through each step, allowing us to launch our first survey within an hour. **What do you dislike about SurveySparrow?** One area that could be better is the analytics dashboard — it’s a bit limited when we want to dig deeper into long-term trends or compare performance across departments. One thing that would really help is more flexible reporting like the ability to create custom dashboards or filter results by time range and user role. Also, having predictive insights or trend forecasting would make it easier for us to plan IT improvements proactively. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helps us identify recurring IT issues through structured feedback, track performance trends for data-driven decisions, and easily design surveys with a drag-and-drop interface, saving us time. ### 14. Worked Well for Engaging Feedback Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about SurveySparrow?** I used SurveySparrow in Past. I work as a Dietician and manage a homeopathy clinic, and it helped me create feedback and experience based surveys that felt more friendly and engaging for patients. I used it for patient experience feedback, post consultation satisfaction checks, and occasional diet program feedback surveys. Getting started was simple, and implementation did not take much time. I used it from time to time, mainly when I wanted a conversational flow rather than a regular form. The number of features was enough for these use cases, and responses were easy to review. It also integrated smoothly with basic tools, which made handling feedback manageable. Overall, it worked well for engagement focused surveys related to my clinic and diet work during that phase. **What do you dislike about SurveySparrow?** For my regular clinic work, I did not get the simplicity and speed I needed. It was good for experience based feedback, but creating routine intake forms, weekly follow ups, and repeated diet surveys took more steps than expected. Reporting options felt limited for quick review, and exporting or comparing responses was not very convenient for day to day use. As my survey volume increased, I needed faster setup and simpler response tracking, which is why I later shifted to other tool for regular clinic surveys. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helped me collect patient feedback in a more friendly and engaging way. The conversational style made it easier for patients to respond after consultations or diet programs. This helped me understand their experience and satisfaction better, without using long or formal forms, and made feedback collection feel more natural during that time. ### 15. Easy and quick tool for creating customer surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Nawaz S. | Business Partnerships Head, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about SurveySparrow?** I liked that SurveySparrow was simple to use and helped me create surveys quickly to collect feedback easily. It was beneficial because I was able to create and send surveys in less time, which helped me get the feedback faster and make quicker decisions. The initial setup was also very simple and easy. **What do you dislike about SurveySparrow?** It could be improved by offering more advanced customization options and more detailed reporting features. **What problems is SurveySparrow solving and how is that benefiting you?** I used SurveySparrow to create and share surveys quickly, which made collecting feedback easy and helped me understand customer opinions better, allowing me to make quicker decisions. ### 16. Seamless Surveys with Stellar Dashboard Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SurveySparrow?** I like SurveySparrow for its clean interface and the fact that it doesn't have a steep learning curve, which makes the experience more engaging. The minimal setup time is a big plus for me, and I find getting started simple and straightforward, with seamless integration. Creating surveys is simple and user-friendly, which means it never gets confusing. **What do you dislike about SurveySparrow?** Occasional performance issues and minor bugs and glitches. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves poor quality or incomplete responses with useful dashboards and analytics, turning raw feedback into clear insights. I use it for collecting feedback, sharing surveys across channels, and automating workflows with polls. ### 17. Engaging Surveys with Smart Personalization, But Needs Better Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about SurveySparrow?** I like how SurveySparrow creates interactive surveys that keep web users engaged. I appreciate the human smart feel and smart personalization features. The web integration is impressive; it's not just about sticking a link on a page—SurveySparrow allows me to set 'SpotChecks' or triggers, which is great for lead generation by capturing visitor details in a friendly way. I find the Feedbot feature valuable for high-impact engagement. Plus, the initial setup of SurveySparrow was very simple and easy. **What do you dislike about SurveySparrow?** Analytics and Reporting Depth, Rigidity in Design, The 'Pricing Jump' **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow for creating interactive surveys that keep web users engaged, and its web integration allows effective lead generation through SpotChecks or triggers. ### 18. Engaging Surveys, Streamlined Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Anindya C. **Reviewed Date:** December 23, 2025 **What do you like best about SurveySparrow?** I use SurveySparrow as my go-to platform for creating and managing surveys due to its intuitive user interface that lets me quickly build engaging, conversational surveys. I appreciate the ability to customize themes, question logic, and automated workflows, making it effective for both simple polls and complex research. The conversational survey experience boosts response rates and makes surveys feel natural and engaging, leading to higher completion rates and more thoughtful responses. I also use SurveySparrow alongside CRM and email platforms to automate survey distribution, sync responses, and streamline follow-ups. The initial setup was straightforward, enabling our team to create and launch surveys quickly using the templates. **What do you dislike about SurveySparrow?** Advanced customizations and reporting can feel a bit limited without higher-tier plans, and some complex workflows take time to fully set up. Occasional performance lag on very large surveys and a steeper learning curve for advanced features could be improved, along with more flexible reporting options in lower-tier plans. **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow to make surveys engaging and conversational, improving response rates. It reduces setup time and centralizes feedback collection, analysis, and action, simplifying the process. ### 19. Conversational Interface with Premium Features Locked **Rating:** 4.0/5.0 stars **Reviewed by:** Mohan V. **Reviewed Date:** December 19, 2025 **What do you like best about SurveySparrow?** I really appreciate SurveySparrow's conversational approach, presenting one question at a time, which makes users feel like they are in a conversation rather than staring at a wall of checkboxes. This design lowers the cognitive load. Another feature I enjoy is the ability to use voice notes instead of typing, allowing users to just tap a mic icon and talk, similar to sending a WhatsApp voice message. This means you can hear the actual tone and emotion in a customer's voice, which feels much more human than a standard text box. I also like that its chat-like interface contributes to a high completion rate and enhances both customer and employee experiences. **What do you dislike about SurveySparrow?** Many of the 'wow' features—like white-labeling (removing their logo), custom CSS, or the advanced AI analytics—are locked behind higher-tier plans. Small businesses often start with the 'Basic' plan only to find they need to upgrade significantly to make the surveys look truly professional or to access deeper logic features. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow's chat-like interface makes surveys feel conversational, reducing cognitive load and encouraging responses. The voice note feature captures customer tone and emotion, providing a more human touch than text responses. ### 20. Intuitive Surveys, Impressive Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Parth D. | Assistant Manager Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about SurveySparrow?** I like how intuitive and engaging the surveys feel for respondents with SurveySparrow. The conversational interface really stands out and significantly boosts response and completion rates compared with traditional survey formats. Surveys feel more like a natural dialogue than a traditional form, which helps improve engagement. I also find it very easy to set up, as we were up and running quickly without needing much technical support. **What do you dislike about SurveySparrow?** Some advanced features require higher-tier plans, and reporting customization could be more flexible. There is also a slight learning curve when setting up more complex surveys and workflows. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves the problem of low survey engagement and scattered feedback. Its conversational surveys increase response and completion rates while consolidating customer satisfaction, employee pulse, and NPS tracking into one platform. ### 21. Easy to Use, Valuable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Pat O. | Hotel Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SurveySparrow?** I love its ease of use, which makes working with customer feedback so much simpler. The use of QR codes and the dashboard are particularly valuable features for my needs. Setting up SurveySparrow was fairly easy and straightforward, and I appreciate how it provides current customer sentiment effectively. **What do you dislike about SurveySparrow?** I don't think the live chat is actually live, so sometimes immediate customer service may not be available. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow provides current customer sentiment, making it easy to understand our audience. ### 22. Effortless Surveys, But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Steven M. | Account Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about SurveySparrow?** I primarily use SurveySparrow for its suite of survey offers to deploy for things like product roadmap requests, enablement resources needed, and pulse checks. It provides a software that helps to reduce fragmented or scattered feedback (ex emails or spreadsheets) into a clear source of truth, all in a scalable way. What I like most is the user interface and how easy it is both to design surveys and take them from a user perspective. It is straightforward and powerful. The simpler and quicker it is for me to create and deploy the surveys, the more it enables me to get the data I need faster while also freeing up more time to do strategic work. **What do you dislike about SurveySparrow?** The software can be a bit costly. **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow to centralize scattered feedback into a clear, scalable source of truth. It simplifies survey design and deployment, allowing quick data collection and freeing up time for strategic work. ### 23. Engaging Surveys with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kinverly M. **Reviewed Date:** February 13, 2026 **What do you like best about SurveySparrow?** I think SurveySparrow is the best employee rating tool for measuring employee motivation. I like the chat-style format, which feels more personal and engaging for respondents and helps reduce survey fatigue. The multi-channel sharing options like SMS, email, and web are also great, along with the unique offline capabilities, making it flexible for diverse, on-the-field needs. The initial setup was very easy due to its very friendly interface. **What do you dislike about SurveySparrow?** Everything was perfect not dislike **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow to assess employee motivation through tailored surveys. It excels in feedback collection and complex data analysis. The chat-style format reduces survey fatigue, and multi-channel and offline capabilities enhance flexibility for diverse needs. ### 24. Modern Surveys with High Response Rates **Rating:** 5.0/5.0 stars **Reviewed by:** burhan o. | Barception **Reviewed Date:** February 17, 2026 **What do you like best about SurveySparrow?** I mostly like SurveySparrow for its conversational survey experience, which enhances my use by leading to better quality answers and higher completion rates. The initial setup was super easy, and I rate it a 10 because it's one of the most easiest and useful tools. **What do you dislike about SurveySparrow?** Advanced analytics can be limited. If you need deep statistical analysis, like regression, factor analysis, or custom predictive models, SurveySparrow's built-in reporting can feel too basic. **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow for customer satisfaction, addressing low employee engagement and ineffective product development. The conversational survey experience provides better quality answers and higher completion rates. ### 25. Simple & Effective for Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Shripal J. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SurveySparrow?** I use SurveySparrow for customer feedback, reviews, and data collection. It's very easy to use for businesses to study customer trends, behavior, and feedback. The initial setup is very easy and simple. **What do you dislike about SurveySparrow?** None I like everything in this tool **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow for customer feedback, reviews, and data collection. It solves problems related to customer satisfaction CSAT surveys. ### 26. Cost-Effective with Multilingual Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Vignesh S. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about SurveySparrow?** I appreciate SurveySparrow's affordability, which offers a lower quotation compared to previous tools. I love the simplicity and straightforward nature of the service, which makes it easy to get clear insights directly from customers without needing to call each one. The premium multilingual features are highly useful, adding great value for our diverse needs. **What do you dislike about SurveySparrow?** I experienced challenges during the initial setup of SurveySparrow. It was difficult to provide the expected answers to questions because the user interface was tricky and not intuitive. Instead of being able to use existing templates, we had to build everything from scratch. Additionally, the reporting and analytics layer could be improved to provide real-time data visualizations like pie charts and bar graphs with filters, which would make it easier to solve issues. **What problems is SurveySparrow solving and how is that benefiting you?** I use SurveySparrow to obtain real-time insights from customers, simplifying the process of gathering accurate information without direct calls, which enhances decision-making. ### 27. Amazing, Conversational Surveys with Quick Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about SurveySparrow?** The survey experience with SurveySparrow has been amazing. The survey questions are not boring and they feel like real feedback conversations that led to better response rates. Moreover, the set up is quick and easy. **What do you dislike about SurveySparrow?** We like everything about SurveySparrow. The only is that some customization options are available for higher plans. also handling high volume data sets requires extra effort and time. **What problems is SurveySparrow solving and how is that benefiting you?** It helped us improve lower response rates and scattered responses. The conversational type survey format helped customer experience too. ### 28. Easy way to get the client feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay S. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about SurveySparrow?** The tool is very simple for us to collect feedback from our clients about our EOR services. The surveys look nice, more like chat so the clients actually reply. We also like that we can change the design to match our brand. The background and everything looks good and interactive and its really easy to use and create surveys. **What do you dislike about SurveySparrow?** The response could be little faster sometimes but overall it's a great platform **What problems is SurveySparrow solving and how is that benefiting you?** We use it for employee feedback collection, exit process surveys and also when we need to ask new requirements from clients. The interface looks intuitive so its easy for people to fill and we get better response rates compared to normal forms ### 29. Best survey application with offline mode available **Rating:** 5.0/5.0 stars **Reviewed by:** Manthesh N. | Sr Test Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about SurveySparrow?** I like the user friendly interface that SurveySparrow provides, which can be used by experienced as well as the new users easily. SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications. We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also. **What do you dislike about SurveySparrow?** There is one disadvantage I faced from SurveySparrow, which is it's limited generation of feedback results. **What problems is SurveySparrow solving and how is that benefiting you?** It mainly solves companies effort to improve their services by taking valuable feedback from our clients.hence this SurveySparrow application helps me create a survey with so much ease and lot of flavours like background, branding etc. It even has an offline mode which is fantastic! for low connectivity regions. ### 30. A Modern Conversational Survey Tool for Business and Team **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel A. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about SurveySparrow?** SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices. **What do you dislike about SurveySparrow?** SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves the problem of low survey engagement by offering a conversational, chat-like format that feels more interactive. It also automates recurring surveys and centralizes feedback, helping businesses track customer or employee sentiment over time boosting retention, satisfaction, and decision-making. ### 31. Great for Monitoring Population Decline, Health Indicators, and Urban Biodiversity **Rating:** 5.0/5.0 stars **Reviewed by:** jamsheed I. | Senior Civil Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about SurveySparrow?** Monitor population decline , Environment and health idictator and Urban biodiversity Assessment. **What do you dislike about SurveySparrow?** I personally didn't have any dislike for this . I think no system is 100 % but I fount it accurate . **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves problems around engagement, convenience, organization, quality, and actionability in better and more meaningful insights. ### 32. One stop solutions to get to know your customers well - Survey Sparrow **Rating:** 4.5/5.0 stars **Reviewed by:** Krati M. | Executive-Customer Centricity, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about SurveySparrow?** - Easy to navigate around the website. - Quick and easy to create new surveys. - Customer support is proactive. - Grievance redressal is quick. - Integration with Salesforce is effective. - It's a one stop solution to understand all our customers better. **What do you dislike about SurveySparrow?** - Basic plan has limited features - not enough to use at an enterprise level. - Dashboard feature is not effective to derive insights. - Not enough languages to support global clientele. **What problems is SurveySparrow solving and how is that benefiting you?** Survey sparrow is helping us collect the feedback from our customers and understand their sentiments as well as analyzing it at the same time. We now know our customers well with the help of Survey sparrow. ### 33. Easy to Use, but Pricing Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** anuj s. **Reviewed Date:** December 10, 2025 **What do you like best about SurveySparrow?** SurveySparrow is good and easy to use for people without much technical knowledge. I like its different types of surveys, especially the variety. It has many surveys, with feedback surveys being particularly useful for understanding opinions. The initial setup was very easy. **What do you dislike about SurveySparrow?** SurveySparrow's plan is a little bit expensive for me, so I wish they would reduce its charges. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is easy to use for those with little technical knowledge and has many types of surveys, including feedback surveys, helping me understand opinions. ### 34. Great Survey Design Options, but Reporting and Analysis Fell Short **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SurveySparrow?** The design and customization options are varied and helpful for the types of surveys we wanted to build **What do you dislike about SurveySparrow?** The reporting and results analysis features unfortunately did not work for our requirements **What problems is SurveySparrow solving and how is that benefiting you?** Their customer service has been very quick and helpful in helping us solve issues relating to user log-in problems ### 35. Effortless Integration with Any Software or Website **Rating:** 4.5/5.0 stars **Reviewed by:** Gulbahar T. | Media Buyer, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about SurveySparrow?** Ease of integration with any software and website **What do you dislike about SurveySparrow?** There is nothing I dislike about Surveysparrow **What problems is SurveySparrow solving and how is that benefiting you?** We are primarily using surveys for lead generation ### 36. Simple tool for collecting feedback easily **Rating:** 5.0/5.0 stars **Reviewed by:** Bhanu p. | IT Head, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about SurveySparrow?** It’s easy to set up surveys and share them with my team or customers. The chat-like format makes it more engaging, and I get responses faster. **What do you dislike about SurveySparrow?** Some of the advanced customization options can be tricky, and I wish integration with a few other tools was smoother. **What problems is SurveySparrow solving and how is that benefiting you?** It helps me collect feedback without much effort. I can quickly create surveys, share them, and track responses in one place, which saves time and keeps things organized. ### 37. Fast Feedback and Impressive Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about SurveySparrow?** Ability to get the Customer feedback fast accurate and the interactive Dashboards feature is just woww! **What do you dislike about SurveySparrow?** Integrations with External systems is very basic **What problems is SurveySparrow solving and how is that benefiting you?** CSAT & NPS ### 38. Customer Insights through Survey Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about SurveySparrow?** Ease of making the forms and deploy quickly **What do you dislike about SurveySparrow?** Raw Data Visualisation and Integration with 3rd party apps **What problems is SurveySparrow solving and how is that benefiting you?** CSAT & NPS ### 39. Advanced features and friendly interface **Rating:** 4.0/5.0 stars **Reviewed by:** Claire Q. | Senior Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about SurveySparrow?** It produces attractive surveys that are a good experience for the participant. The interface is fairly straightforward and attractive on the backend too. There are good reporting features and export formats (e.g. to SPSS, CSV, and Google Sheets). I really like the audio questions, which automatically transcribe the participants answer as they speak. I can see that being very useful in my work. The branching and display logic is good, allowing control for blocks of questions as well as individual questions and answer options within a question. It allows piping. There are options for scheduling emails and reminders. It's easy to create different links that you can use to track the different channels through which you are sharing your survey. After using it for a year in our company of 16 people, we have decided that the features are good enough that we can switch away from Qualtrics, which has become cost prohibitive. I also like that there are options to push the data automatically to Google Sheets. Customer support is also good, with quick answers to questions via the chat. **What do you dislike about SurveySparrow?** You can only do simple modifications to the style of individual questions (e.g. bold or italics). If you want to change font size, you have to use custom CSS at the survey level, and you can't do it at the individual question level. The ability to code data within the platform is limited, as you can only add one tag field to the data. The automated reports are a bit of a pain to customize. Overall, however, it is a great value. **What problems is SurveySparrow solving and how is that benefiting you?** It is our survey platform for collecting research and evaluation data from program participants. ### 40. Good customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SurveySparrow?** I enjoy the functionalities that are available, and the willingness of the team to implement suggestions and new features based on business needs. **What do you dislike about SurveySparrow?** I dislike the lack of overall integration with other applications. **What problems is SurveySparrow solving and how is that benefiting you?** Collecting and requesting survey data. ### 41. Smart, Simple, and Engaging Surveys **Rating:** 3.0/5.0 stars **Reviewed by:** Jonathan M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about SurveySparrow?** I like the ability to create recurring surveys and track responses over time is a big win for continuous improvement. **What do you dislike about SurveySparrow?** the mobile interface could use some improvements for smoother navigation **What problems is SurveySparrow solving and how is that benefiting you?** The ability to be able to engage with the team and obtain their opinion in an efficient manner. ### 42. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chase C. | Community Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about SurveySparrow?** The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and extremely thorough. In addition to this, their tools and solutions are actually really great. The surveys are intuitive and easy to build, and the reporting options are more robust than you would think. On top of all this - you simply can't beat their price. Satisfied all around. **What do you dislike about SurveySparrow?** We have not encountered something we don't like about SurveySparrow yet. So far, it's been fantastic. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow provides us the perfect survey and data analyticis tool to gather both internal employee feedback and external client and partner feedback. In addition to the surveys, the ticket workflow tool has been very helpful for us. ### 43. SurveySparrow is an amazing platform and would recommend this app to all of my friends. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaskaran K. | Federal Spectrum Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The best part about this app is that it is easy to understand and simple for employee management, surveys, etc. This platform is handy, and I will continue to use it in the future. **What do you dislike about SurveySparrow?** So far this platform is really good and well made but if i were to say something i dislike it would be the amount of bugs i encounter on a daily basis. This is still understanding because every website is not perfect and there are still some bugs that need to be fixed, but overall this website is great! **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow has solved many things, especially employee management and surveys. The app is easy to understand and you could make a survey within minutes. 10 out of 10 overall, has been a useful tool. ### 44. beautiful and outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Anjul . | It analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about SurveySparrow?** It is very helpful with our company to provide surveys **What do you dislike about SurveySparrow?** I haven't had any issues with it. we've been using it for a few months and there are no issues **What problems is SurveySparrow solving and how is that benefiting you?** it's solving our survey Dynamics and giving us more insight about our processes ### 45. Great Experience with Survey Sparrow! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** We've used survey sparrow to send surveys for almost two years. I've found the platform, the sales team and the support to be excellent. I appreciate the ability to customize every survey and even tweak existing surveys even after sending them out. What I find most helpful is the ability to integrate with Zapier. This integration helps reduce the time spent by automating key areas, such as adding a new contact whenever a new merchant is added to our CRM. I wear a lot of hats in my position, and I love anything that saves precious time. **What do you dislike about SurveySparrow?** After months of use, the one caveat would be that we service thousands of merchants and would like to survey each of them, EVEN when they own multiple businesses. However, I can't survey a merchant more than once unless they have different emails. Not the greatest experience as we have numerous merchants with one login or one key person who deals with the accounts, so an improvement to this would be to allow multiple merchants to have the same email contact. This improvement would then allow me to survey them when needed instead of choosing the 'most important account' to survey instead. Another issue I encountered was that there is no DO NOT Contact list automatically created. I had to make this manually and then delete the contact; this can be improved upon. **What problems is SurveySparrow solving and how is that benefiting you?** Gaining important feedback in a very easy-to-manage way. It has helped us realize that regular communication and feedback from our merchants can assist us in becoming the most respected in the payments industry. ### 46. Overall good experience with SurveySparrow platform & Team **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan M. | Quality Improvement Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about SurveySparrow?** I appreciate the platform's flexibility in conducting surveys, as well as the AI feature that helps analyze and categorize survey comments. Overall, the platform is advanced and will enhance customer satisfaction while providing better control over our CSAT metrics **What do you dislike about SurveySparrow?** We are using Zendesk, and there were gaps in the integration that could have been smoother with a step-by-step mapped process and more educational videos. However, the team was helpful, and we managed to resolve the issues we encountered **What problems is SurveySparrow solving and how is that benefiting you?** Survey channels and valuable data insights enable us to dig deeper into customer pain points and better manage CSAT ### 47. Outstanding survey tool to grow business **Rating:** 5.0/5.0 stars **Reviewed by:** Raghvendra R. | Business Development manager ( Affiliate Marketing), Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about SurveySparrow?** The most I like about SurveySparrow are its features like video surveys,conversational forms, share surveys and a lot more. Its easy to ues, seamless implementation and integration, also the best customer support are the main keys to like this platform. **What do you dislike about SurveySparrow?** As per our analysis and experience there are no other survey platforms are as much efficient than SurveySparrow so there is no scope of dislikes of this tool. **What problems is SurveySparrow solving and how is that benefiting you?** This is the best tool to convert customers voice into business growth. ### 48. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Roopanshi S. | Specialist, Research Engagement Services I, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2025 **What do you like best about SurveySparrow?** It is very useful in every aspects and have no of feature where you can track the survey forms. **What do you dislike about SurveySparrow?** Nothing a very handy platform to use. It is helping me in many ways. **What problems is SurveySparrow solving and how is that benefiting you?** Now apart from feedback form, we can easily take experience survey with this platform. ### 49. A great upgrade from Survey Monkey! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole D. | Marketing & Design Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** We used to use survey monkey, but as a team, we really struggled with the platform. Now with SurveySparrow, creating surveys for our customers and employees is efforless! **What do you dislike about SurveySparrow?** SurveySparrow is so easy to integrate and implement, I wouldn't change a thing. The platform has so many features and it's so convienent to use, we never need to reach out to customer suppport. **What problems is SurveySparrow solving and how is that benefiting you?** We've found that the only way customers and employees will take surveys is if they are short and easy. SurveySparrow makes great suggestions to achieve this. ### 50. One of the best platforms in terms of the survey format you can setup for ideal user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Komal K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about SurveySparrow?** The reason I chose this platform over Google Forms, HubSpot, TypeForm, SurveyMonkey was the customization ability to setup an engaging survey - have multiple sections, have multiple Qs per section, have stack-ranking Qs **What do you dislike about SurveySparrow?** As I was using trial version, I ran into some limitations but Vignesh from their sales team was extremely helpful in getting me work around those **What problems is SurveySparrow solving and how is that benefiting you?** Giving survey conductors ability to customize the survey experience to create the right brand impression and increase survey engagement ## SurveySparrow Discussions - [How can I do it?](https://www.g2.com/discussions/nasil-yapabilirim) - 1 comment, 2 upvotes - [Is this usable as a quizzing tool?](https://www.g2.com/discussions/is-this-usable-as-a-quizzing-tool) - 1 comment, 1 upvote - [Ok thanks](https://www.g2.com/discussions/surveysparrow-ok-thanks) - 1 comment, 1 upvote - [I'm a student of final year BBA and currently seeking opportunities to learn and build my career.](https://www.g2.com/discussions/i-m-a-student-of-final-year-bba-and-currently-seeking-opportunities-to-learn-and-build-my-career) - 1 comment, 1 upvote - [I hope this helps with your review!](https://www.g2.com/discussions/i-hope-this-helps-with-your-review) - 1 comment, 1 upvote - [View SurveySparrow pricing details and edition comparison](https://www.g2.com/products/surveysparrow/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A22%3A41+-0500&secure%5Bsession_id%5D=230d0d3f-5deb-4323-b8c5-922f205b9409&secure%5Btoken%5D=ea26807086f61de6c002ba870de5db5a5ae83694db2504adc949b506912a5756&format=llm_user) ## SurveySparrow Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [JUnit](https://www.g2.com/products/junit/reviews) - [ObjectStore](https://www.g2.com/products/objectstore/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SurveySparrow Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SurveySparrow Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,171 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,842 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)