--- title: CRM Messaging Cloud Reviews meta_title: 'CRM Messaging Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CRM Messaging Cloud works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-08-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CRM Messaging Cloud Reviews **Vendor:** CRM Messaging **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About CRM Messaging Cloud Send SMS, WhatsApp to prospects and customers directly from Zoho, HubSpot, GoHighLevel & Portal. Easily send personalized text messages at scale. Get faster responses and higher conversion rates with SMS and WhatsApp. Beat Emails whose open rate is 20% while SMS and WhatsApp have 98% open rate and 99.9% open rate respectively. You get detailed reports on SMS analytics including messages sent, messages delivered, delivery rate, messages received, response rate, campaign analytics, and more. ## CRM Messaging Cloud Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **reliability** of CRM Messaging Cloud, noting its robust customer interaction records and strong privacy features. (1 reviews) ## CRM Messaging Cloud Reviews ### 1. My Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine P. | Virtual Assistance, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 29, 2024 **What do you like best about CRM Messaging Cloud?** I love this as this is very ideal, it keeps records all customer interactions. I am also confident in their privacy feature. I can sync my apple device as my back up **What do you dislike about CRM Messaging Cloud?** I can't think of anything. Everything is perfect **What problems is CRM Messaging Cloud solving and how is that benefiting you?** Different members might interact with the same customer but this is not a big problem. ### 2. Crm is always helpful with follow up **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre F. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 24, 2024 **What do you like best about CRM Messaging Cloud?** It's quick and easy over the phone don't have to log into a computer **What do you dislike about CRM Messaging Cloud?** Nothing all working great can't complain. **What problems is CRM Messaging Cloud solving and how is that benefiting you?** It's always quick and easy to message a customer on the go as well as on weekends - [View CRM Messaging Cloud pricing details and edition comparison](https://www.g2.com/products/crm-messaging-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+14%3A34%3A37+-0500&secure%5Bsession_id%5D=5555581c-3db7-4ae4-ae79-140bd46e9879&secure%5Btoken%5D=a46493b5de62ee18e09ed6ae0dadd57f45fe2be3f29c3e998a64df8e466e1373&format=llm_user) ## CRM Messaging Cloud Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top CRM Messaging Cloud Alternatives - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (419 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,247 reviews)