Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Slack

Tidio

Try the workflow

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Slack Integrations

(393)

Verified by Slack

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What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

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Alok M.

Account Executive

Small-Business (50 or fewer emp.)

1/10/2026

"Streamlined Collaboration and Seamless Integrations for Remote Teams"

4.5/5

What do you like best about Slack?

its organized, channel-based communication, powerful search, and seamless integrations with other tools, which streamline workflows and reduce email, making it great for transparent team collaboration, especially for remote or distributed teams needing quick access to information. Key features include easy file sharing, customizable notifications, and quick voice/video huddles, all within a user-friendly interface that supports efficient, focused work. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I think its potential to cause information overload and constant interruptions, leading to fragmented conversations, difficulty tracking important messages (especially in threads or with poor search). Other common complaints include a confusing UI, notification issues, security concerns with sensitive data. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves problems like communication, email overload, and inefficient workflows by centralizing conversations, files, and tools into organized channels, boosting team efficiency, transparency, and faster decision-making, while benefiting users by creating a single source of truth, reducing meetings, and enabling quicker problem resolution and cross-functional collaboration. Review collected by and hosted on G2.com.

shilpi k.

Trainee - Salesforce

Mid-Market (51-1000 emp.)

7/18/2026

"Slack: Secure Team Collaboration with Powerful APIs, Webhooks, and Canvas"

5/5

What do you like best about Slack?

Slack is a great community tool, and we use it daily for work. We can create Canvas pages to store all the necessary information, and we can set up channels as either public or private, which makes it easy to connect with the team through a secure medium. As an integration architect, another great part for me is the API portal and webhooks, which help integrate with tools like MuleSoft. And now we also have Agentforce for Slack, which can send messages or create and update Canvas, which I find very interesting. Review collected by and hosted on G2.com.

What do you dislike about Slack?

When I connect it with other apps, it sends a lot of notifications. If those could be reduced, it would be very helpful. Review collected by and hosted on G2.com.

Nibesh B.

Senior Payroll Specialist

Mid-Market (51-1000 emp.)

10/1/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Slack Makes Team Communication and Collaboration Effortless"

5/5

What do you like best about Slack?

What I like most about Slack is how easy it makes communication and collaboration. I can quickly connect with my team, share updates, ask questions, and find previous conversations without having to rely on long email threads. I also like that everything is organized into channels, which helps me stay updated and makes day-to-day work more convenient. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I find a little challenging about Slack is that it can sometimes feel overwhelming when there are many channels and notifications. Important messages can occasionally get buried among multiple conversations, and it can take some time to find specific information. I think better notification management and organization would make the experience even smoother. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps solve the problem of scattered communication by keeping team conversations, updates, and file sharing in one place. For me, it makes it easier to reach the right person quickly, clarify work-related questions, and stay updated without having to send multiple emails. It saves me time, helps me collaborate more smoothly with my team, and makes my day-to-day work more organized. Review collected by and hosted on G2.com.

Bhavana M.

Lead QA engineer

Enterprise (> 1000 emp.)

7/14/2026

"Slack’s AI and Integrations Make Collaboration Effortless"

5/5

What do you like best about Slack?

The best things about Slack are its instant messaging, video conferencing, audio conferencing, screen sharing, and presentations. The AI features in Slack help users quickly rephrase and summarise messages, support meeting-notes transcription, provide smart notifications, and offer AI-based messaging assistance.

However, Slack’s performance has reduced lately, even though quick chats are still easy to access and it’s possible to store a large number of chats without much delay when retrieving information. The UI is quite easy to understand and effective, making it simple to find everything in one place.

The newer integrations with Jira, Claude, and Google Calendar are also very useful. For business use, Slack’s pricing feels effective and is a good option to get started with. Review collected by and hosted on G2.com.

What do you dislike about Slack?

When there are a large number of messages, I’d like to be able to prioritize the ones I’ve received and then open them based on that priority. This improvement suggestion would be very useful if it were implemented. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps us in our day-to-day business by making it easy to share items quickly. It supports file sharing and the creation of locked channels. Prioritising VIP members is a great way to make sure we don’t miss any important updates. The audio conferencing is very effective for quick meetings, and it also makes it easy to transfer chats and create group chats quickly, so we can reach the right people faster. The desktop and web applications are both very useful, letting us switch depending on each person’s needs. Overall, Slack’s performance keeps us using it because it works more effectively for us than other platforms. Review collected by and hosted on G2.com.

Ibrahim A.

Web Developer

Small-Business (50 or fewer emp.)

10/16/2026

"Easy Team Collaboration, Though Older Phones Struggle"

4.5/5

What do you like best about Slack?

I like that Slack is easy to use. I use it to discuss work, catch up on each team member’s progress, and share our progress without having to meet at a workplace. I also like that I can share a document with the whole team and it stays accessible to them whenever they log back in. Slack was easier for us to use than Zoom, so we prefer it most of the time. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I had trouble using Slack on a low-grade phone. I could install it, but it was very difficult to use and seemed unsupported, so I had to use my laptop. I’d like Slack to work on phones of any generation. Review collected by and hosted on G2.com.

Lets Try W.

Founder and CEO

Small-Business (50 or fewer emp.)

10/17/2026

"The Gold Standard for Real-Time Developer & Cross-Functional Collaboration"

4.5/5

What do you like best about Slack?

The intuitive interface, threaded conversations that keep discussions organized, and powerful search capabilities make collaborating with colleagues efficient and fast. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The immediacy of real-time chat can occasionally create an implicit expectation of instant replies, which can blur work-life boundaries if boundaries aren't actively managed by the team. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Problems Solved: Resolves fragmented communication during technical deployments or incidents by bringing automated alerts, code updates, and discussions together in dedicated channels.

How It Benefits Me: Integrations with tools like GitHub, Jira, and CI/CD pipelines allow me to receive real-time build and error notifications directly where my team communicates, minimizing context switching and improving incident response time. Review collected by and hosted on G2.com.

Subash Chandra Bose P.

Catalogue Quality Associate

Enterprise (> 1000 emp.)

7/15/2026

"Intuitive Real-Time Collaboration with Powerful Integrations"

5/5

What do you like best about Slack?

What I like most about Slack is its intuitive interface and strong real-time communication. It makes team collaboration straightforward with well-organized channels, direct messages, and seamless file sharing. I also appreciate the wide range of integrations with productivity and project management tools, which helps keep workflows centralized. Features such as searchable message history, customizable notifications, and huddles further improve communication and support overall team productivity. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Slack can feel overwhelming when there are too many active channels and constant notifications, and it becomes easy to miss important messages. The search feature is helpful overall, but in larger workspaces it can still be hard to quickly track down older conversations. Also, some of the more advanced features are restricted in the free version, and managing notification settings across multiple channels could be more intuitive and easier to control. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack addresses the problem of fragmented team communication by offering a centralized hub for messaging, collaboration, and file sharing. It supports faster decision-making through real-time conversations, well-organized channels, and smooth integrations with other workplace tools. As a result, it has strengthened team collaboration, reduced the need for long email threads, improved transparency across projects, and helped teams stay aligned and productive no matter where they are working from. Review collected by and hosted on G2.com.

Marwan G.

support agent

Mid-Market (51-1000 emp.)

5/12/2026

"Simple, Seamless AI Integration That Delivers Everything I Wanted"

5/5

What do you like best about Slack?

Real-time, low-friction communication — much faster than email for day-to-day back-and-forth, with threads keeping conversations organized without inbox clutter.

Channels for organizing by topic/team/project — easy to separate signal from noise, join only what's relevant, and search history later.

Search — genuinely good at surfacing old messages, files, and links, which becomes more valuable the longer a team has used it.

Integrations/App ecosystem — huge range of bots and tools (calendars, CI/CD alerts, project trackers, etc.) that plug into channels, so Slack becomes a hub rather than just a chat app.

Huddles/quick calls — lightweight audio/video for spontaneous conversations without needing to schedule a full meeting.

Custom emoji/reactions and culture-building — small thing, but often cited as genuinely helping remote/hybrid teams feel more connected. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Notification overload / always-on pressure — the real-time nature that makes it useful also creates an expectation of constant availability, which many people find exhausting or hard to disconnect from.

Message/channel sprawl — as teams grow, channels multiply fast, and important information gets buried or duplicated across threads and DMs.

Search isn't as good as it should be — despite being one of Slack's selling points, many users find that finding something from months ago (especially in a large workspace) can be hit or miss.

History limits on lower-tier plans — free/cheaper plans cap how far back you can search or view messages, which is a common pain point for smaller teams or those trying to save costs.

Threads can be clunky — replies in threads are easy to miss if you're not specifically watching that thread, so important context sometimes doesn't reach everyone who needs it.

Can become a substitute for documentation — decisions and knowledge end up "living" in Slack messages instead of a proper wiki/doc, making it hard to onboard new people or find canonical answers later.

App/integration clutter — a workspace with too many bots and integrations posting updates can end up as noisy as the email it was meant to replace. Review collected by and hosted on G2.com.

Fatima M.

Brand Design Manager

Mid-Market (51-1000 emp.)

7/15/2026

"Got Accustomed to Slack Fast—Now I Can’t Imagine an Alternative"

5/5

What do you like best about Slack?

It's been one of those one platform that I got accustomed to pretty quick and now I cannot think using any other alternative even in my next org or agency. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Everything I have disliked usually has a solution within Slack - for example, focus mode, VIP list, turning off unnecessary notification etc. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack is our go-to platform for communicating and connecting with a global team. I cannot imagine communicating with sucha. global team on apps that are built for instant messaging model.

Slack easily integrated with my Google calendar which makes sure I never miss any meeting or task.

The performance overall is great because in my last 5 years of using slack, it has barely glitched 3 times and would instantly be fixed.

The pricing structure is slightly higher so we had to cut down a little on our team and find an alternative for consultant and talent but remained our core for the internal team.

The support and onboarding was also pretty smooth.

The new AI features have been a game changer. In the sea of messages and tasks, now I just run AI bot to tell me what did I deliver and what's pending. IT's like having a mini assistant. Review collected by and hosted on G2.com.

Shanthi K.

Consultant

Small-Business (50 or fewer emp.)

10/16/2026

"Powerful Slackbot and Workflows, but Lists Need More Flexibility"

5/5

What do you like best about Slack?

I use Slack for learning, networking, and participating in sessions, and I learn a lot every day. Slack helps me understand links and pictures I share by explaining them with real-world examples from my workspace, which helps me read faster. I like workflows for repetitive tasks, and Slackbot is my best buddy for reading, learning for certifications, reframing emails, and summarizing channels. I love it, and the initial setup was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Slack Lists need improvement. They don’t have auto-numbering or lookups, and I’d like them to be more robust, like Salesforce list views. I’d also like auto-numbering fields to be visible in workflows so I can tell they’re working. Review collected by and hosted on G2.com.