1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts data.
2) The customer satisfaction module cloud be more flexible. We need to send personalizated questions.
3) The reports must to be more usability
4) All the tables must be improve the usability
5) Some items could be connected between each other, two SR tickets can't be relationated, same with INC->SR or SR->INC. Sometimes We have different events conected and We don't have any way to connect them
6) Rules in dispatcher, supervisor, observer and scenario automations don't any way to make actions in time tracked or approvals
7) Don't exist a report to know all the approvals
8) The approvals don't see in tickets exports
9) The iPhone app need to be improved
10) Integration with Google drive easily to add files into the tickets
I don't know the costs of this service, because I am an admin user, but FS is easy to use and it's a Cloud Service!!!
We have a Cloud Support Team and FS is our essential tool
This tool facilitates our work and makes better our day
Using this We get more time