Easy to set up and use.
Fast and efficient support.
All-in-one ITSM tool for managing Tickets, Problems, Changes, Releases, Assets, Projects, Knowledge Base, etc.
Good reporting and analytics, with many out-of-the-box reports.
Integration with other Freshworks and third-party tools.
Day Passes for occasional agents.
Huge amount of resources (videos, ebooks, whitepapers, forums, etc.).
We received a good discount as a non-profit organization. Review collected by and hosted on G2.com.