# Brand24 Reviews **Vendor:** Brand24 **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 344 ## About Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. ## Brand24 Pros & Cons **What users like:** - Users praise the **user-friendly interface** of Brand24, making navigation and report generation effortless and efficient. (20 reviews) - Users value the **comprehensive monitoring** of Brand24, enabling easy insights and real-time updates across platforms. (15 reviews) - Users appreciate the **comprehensive brand monitoring** of Brand24, enabling effortless real-time tracking and insights. (12 reviews) - Users appreciate the **easy-to-use interface** of Brand24, making navigation and data-driven decisions effortless. (11 reviews) - Users love the **real-time mentions tracking** of Brand24, enhancing their understanding of brand perception effortlessly. (10 reviews) - Users praise Brand24 for its **amazing customer service** and user-friendly interface that enhances their experience. (9 reviews) - Users value the **efficiency** of Brand24 in monitoring mentions and sentiment, significantly saving time on brand management. (9 reviews) - Users highlight the **intuitive interface** of Brand24, making data visualization and insights effortlessly easy to understand. (9 reviews) - Reporting (9 reviews) - Dashboard Usability (8 reviews) **What users dislike:** - Users find **filtering problems** frustrating, as constant adjustments hinder efficiency and relevant data analysis. (8 reviews) - Users find the **limited features** frustrating, especially regarding project setup and historical data analysis. (6 reviews) - Users experience **data inaccuracy** with sentiment analysis, leading to confusion and inefficiencies in project management. (5 reviews) - Users often struggle with **irrelevant content** in results, requiring manual filtering to enhance accuracy and relevance. (5 reviews) - Users find Brand24's interface sometimes a bit bland and experience **slow loading times** when accessing mentions. (5 reviews) - Expensive (4 reviews) - Users express frustration with Brand24's **lack of features** for efficient project setup and historical data analysis. (4 reviews) - Users suggest the need for improvements in **mentions management** , especially regarding usability and keyword exclusions. (4 reviews) - Customization Issues (3 reviews) - Inaccuracy (3 reviews) ## Brand24 Reviews ### 1. Real-Time Insights with User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bartłomiej K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Brand24?** I like how easy Brand24 is to use and how quickly it delivers real-time insights. The alerts and sentiment analysis are especially helpful for reacting fast and making better communication decisions. The alerts notify us instantly when new mentions appear, so we can react quickly to both positive and negative feedback. Sentiment analysis helps us prioritize responses and understand the overall tone of conversations, which is especially valuable during campaigns. The initial setup was very easy and quick. **What do you dislike about Brand24?** Sometimes the sentiment analysis isn't fully accurate, especially with more nuanced or contextual mentions. Filtering results could be more precise. It would be helpful if sentiment analysis better understood context, irony, or more complex language, especially in Polish. More advanced filtering options like easier exclusion of irrelevant mentions, improved keyword precision, and smarter grouping of similar results would also make the tool more efficient in daily use. **What problems is Brand24 solving and how is that benefiting you?** I use Brand24 for media monitoring, tracking online mentions, and analyzing sentiment. It helps us respond quickly to feedback and understand public perception in real-time without manually searching multiple platforms. ### 2. Accurate Real-Time Monitoring and Spot-On Sentiment Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina M. | Telemarketer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Brand24?** What I value most about Brand24 is its incredible accuracy in real-time monitoring. The sentiment analysis is spot on, allowing me to gauge public perception instantly. It’s an intuitive tool that turns massive amounts of data into actionable insights without the usual headache. **What do you dislike about Brand24?** Honestly, there isn't much to dislike. If I had to pick something, it would be the slight learning curve for the more advanced analytics features, but their customer support usually clears things up pretty quickly. **What problems is Brand24 solving and how is that benefiting you?** The main problem it solves for me is the time-consuming manual search for brand mentions across various platforms. By centralizing everything into one dashboard with automated sentiment analysis, it saves me hours of work each week. The benefit is clear: I can focus more on strategy and engagement instead of getting lost in manual data collection. ### 3. Brand24 Makes the Invisible Visible with Real-Time Alerts and Fast-Moving AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kuba D. | Founder Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Brand24?** What I value most about Brand24 is its ability to "make the invisible visible" across hundreds of small, local communities in Poland. Our foundation (Gotowi na Przyszłość) operates the Równać Szanse" program, which supports youth projects in towns with fewer than 20,000 inhabitants. Monitoring the real impact of these decentralized activities used to be a manual nightmare. Brand24’s real-time alerts and cross-platform monitoring allow us to catch what we call "Moments of Power" - instances where young people share their authentic success stories. Instead of manually searching for mentions in over 100 different locations, the dashboard aggregates everything. Before Brand24, we relied on manual reporting. Now, the PDF reports and AI-driven insights save us hours every month when preparing impact summaries. The pace of development is also mind-blowing. It’s rare to see a software team move this fast. As an organization focused on the "future-readiness" of youth, we deeply appreciate a partner that evolves just as quickly as the digital landscape does. In addition, great people work there, who take excellent care of their clients and build nice, partnership-based relationships. **What do you dislike about Brand24?** Honestly, I haven't encountered any significant pain points or features that I dislike so far. The tool is very intuitive, and whenever I feel like something could be improved, the team usually rolls out an update or a new AI feature before I even have the chance to complain. If I were to nitpick, the sheer volume of data can be overwhelming at first, but the filtering options and AI summaries do a great job of handling it. It’s hard to find flaws in a tool that evolves as fast as Brand24. **What problems is Brand24 solving and how is that benefiting you?** Before Brand24, we struggled with a massive visibility gap because our foundation operates in dozens of different locations across Poland every year. On top of that, we organize a major nationwide event that generates significant interest. It is extremely difficult to catch every single mention of our work, especially when it comes to the small local media outlets and regional news portals that do not always show up in standard searches. We were manually searching for news, which was inefficient, and we frequently missed the authentic coverage of the daily activities of our youth. These daily workshops, meetings, and local events are where the real development happens and they are the most important part of our program. Brand24 solved this by acting as our "digital eyes and ears" through automated social listening. We used to struggle with manual reporting and fragmented data, but now we can generate comprehensive AI-driven summaries of our national reach in minutes. This resulted in saving approximately 10 to 15 hours of manual work every month during the reporting season. We also struggled with identifying if local officials were "overshadowing" the youth in these local reports, but now we use sentiment analysis to ensure the young people remain the protagonists of these everyday stories. Finally, the tool helps us bridge the generational language gap by tracking emerging slang used by Gen Z in real-time, which allows our communication to actually resonate with teenagers in rural areas. ### 4. Brand24 Uncovers Hidden Mentions and Saves Time with Helpful Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Renish N. | Co-Founder and Product Head, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Brand24?** What I like most about Brand24 is that it shows brand mentions from places I would never think to check manually. After using it for some time, I realized our product was being discussed on forums and small websites that were completely off our radar. It pulls everything into one dashboard, which saves a lot of time compared to searching manually. The sentiment insights and alerts are actually helpful because they highlight how people are talking about the product in real conversations. **What do you dislike about Brand24?** The things I don't like are the UI and UX, where I feel it's a bit cluttered. and can be cleaner and user-friendly by handleing it smartly. rest few of the mentions are just on words which is not relevent to brand and product and totally have different meaning still it holds in my stats; which somewhere dilute the accuracy of the analytics. **What problems is Brand24 solving and how is that benefiting you?** Brand positioning and prioritizing the targeting according to those insights. Various social platforms individual contribution breakdown help to get insight into effort estimation for each. ### 5. Actionable Insights and Easy Setup, But Limited Keywords **Rating:** 4.0/5.0 stars **Reviewed by:** Peter N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Brand24?** I really like how actionable the data from Brand24 is. The service helps me measure sentiment and identify potential influencers or people already using products from the companies we work with. It's great for tracking campaign impact, seeing if there's any lift in who's talking about the product or service we're marketing. Generally, it provides strong insights by comparing our clients against competitors, which helps in building content strategies, PR campaigns, and paid media plans. I also find the platform easy to navigate, which is super helpful when managing multiple brands that want quick communication. The setup was super easy, and we were able to get actionable information on day one. The Brand24 team is super helpful and regularly emails us. They even offer biweekly training seminars, which we appreciate. Overall, the experience with Brand24 is straightforward, with a lot of information coming out regularly, which is something I really like. **What do you dislike about Brand24?** I guess, how many keywords are offered. It's kind of hard to maybe include all of the relevant keywords for your brand plus the keywords that you'd need to monitor against competitors and stuff like that, to monitor the actual space as a whole. You can get more. You just have to pay for them. For us as an agency, it's probably fine. This would be probably harder, if you're a smaller company, it might be, like, more of an impactful expense. But, yeah, a few more keywords would be helpful. **What problems is Brand24 solving and how is that benefiting you?** I find Brand24 invaluable for understanding client brands and smarter marketing. It provides clear insights on where clients are mentioned online and helps highlight valuable conversations. The platform measures sentiment, identifies influencers, and compares clients against competitors, aiding in campaign and content strategy planning. ### 6. Brand24 Delivers Real-Time, Actionable Brand Insights with Easy Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Akilah T. | Procurement Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Brand24?** I love that Brand24 is capable of providing useful information and data about my organization's brand and the effectiveness of the brand. This data is compiled into reports that can be later used to enhance marketing strategies. Then Brand24 is easy to use with the click of a button and in real time you are able to receive the data. **What do you dislike about Brand24?** The amount of data generated can be a bit overwhelming at times. However, once you know exactly what you are trying to accomplish, you can narrow down the data and work with what mostly aligns with your goal. **What problems is Brand24 solving and how is that benefiting you?** Brand24 is able to track and monitor the number of times my organization is mentioned on social media and my extension the internet at large. We aspire to remain relevant and with Brand24 we can obtain the necessary data and insights. Not only does it provide statistical data, but it goes as far as letting you know the sources where the company in mentioned, profile names and the number of followers of those persons which is ideal for marketing. ### 7. Smart, reliable, and essential for Brand Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Manila B. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Brand24?** What I like best about Brand24 is how easy it is to monitor mentions across the web and social media in real time. The dashboard is clean and intuitive, and the sentiment analysis is surprisingly accurate. I love being able to track not only direct brand mentions, but also related keywords and competitors, it gives me a full picture of how our brand is perceived online. The alerts and reports are extremely helpful for staying ahead of trends and potential issues. **What do you dislike about Brand24?** The data from some social platforms can be limited due to API restrictions, and historical data access is restricted in the lower-tier plans. Also, while the interface is clean, it could benefit from a bit more customization when it comes to filtering and visualizing large amounts of data. That said, it still delivers great value overall. **What problems is Brand24 solving and how is that benefiting you?** Brand24 solves the problem of manually tracking brand mentions across multiple channels. It gives me a centralized hub to monitor conversations, measure reach, and analyze sentiment. This helps me make faster, more informed decisions — whether it's responding to feedback, spotting potential PR issues, or evaluating the impact of a campaign. It also supports my reporting with concrete, real-time data I can share with clients or stakeholders. ### 8. Review **Rating:** 5.0/5.0 stars **Reviewed by:** César I. | Principal Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 ### 9. Easy Setup, Actionable Insights, and a Powerful AI Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Marina M. | Creative Director, Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Brand24?** B24 is easy to set up, easy to use & pulls all key insights I need to make brand & PR/marketing decisions. I love the AI Assistant for drilling down into coverage & customising reports for clients. **What do you dislike about Brand24?** Not a dislike, more a 'like to have' - reports with photo thumbnails & links to specific articles. **What problems is Brand24 solving and how is that benefiting you?** It's impossible to manually track media coverage & social chatter; B24 automation solves all that, allowing brand & reputation management decisions to be made, based on facts & analysis. No guessing what people are saying. ### 10. Streamlines Brand Monitoring with AI Precision **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel A. | Marketing Manager, Printing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Brand24?** I appreciate how Brand24 brings together various sources in one place and highlights interesting sites where our brand is being discussed. The capabilities of the AI Brand Assistant and the option to integrate with ChatGPT make filtering much easier, especially for monitoring specific phrases like 'sample books.' This improved filtering helped me discover new sites discussing our products. The initial setup was quite simple, thanks to the excellent support from Patrycja. **What do you dislike about Brand24?** Apart from the fact that I get an email suggesting I should book a call even though I've already got one scheduled, I can't think of anything else. **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps me centralize multiple sources and discover new sites discussing our brand. The AI-powered filtering simplifies monitoring specific campaign phrases, allowing me to focus on relevant mentions. ### 11. Everyday Tool for Brand Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ewa T. | Digital Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Brand24?** Brand24 enables fast and clear monitoring of brand mentions, as well as efficient verification of the context and sentiment of published content. The tool works perfectly as a daily overview of the most important information and opinions about the brand, allowing teams to start the day with an up-to-date view of the brand’s media presence. **What do you dislike about Brand24?** A limitation of Brand24 is the lack of comprehensive social media monitoring. The tool does not capture all user comments, does not analyze visual content (images), and does not detect product placements in video materials, which may result in an incomplete view of the brand’s presence across social media. **What problems is Brand24 solving and how is that benefiting you?** Brand24 streamlines my work by eliminating the need to spend dozens of hours manually searching and reviewing content across the internet. It significantly improves efficiency and allows me to focus on analysis and decision-making rather than time-consuming monitoring tasks. **Official Response from Marlena Stremler:** > Thanks for the thoughtful review! We’re glad Brand24 helps you quickly monitor mentions, understand context and sentiment, and start the day with a clear, up-to-date view of your brand’s media presence. ### 12. Effortless Brand Monitoring with Brand24 **Rating:** 5.0/5.0 stars **Reviewed by:** Andrzej K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Brand24?** I use Brand24 to monitor online content related to our brand and selected keywords. It makes it easy to track what people are saying about our company across the internet, from social media to blogs and forums. I find it simple, clear, and easy to use. For anyone looking to stay on top of brand reputation or monitor discussions around specific keywords, Brand24 is a great choice. Everything was simple and clear during the initial setup. Overall, everything works well for us. **What do you dislike about Brand24?** Everything is ok. **What problems is Brand24 solving and how is that benefiting you?** I use Brand24 to easily track online discussions about my company across social media, blogs, and forums. It helps me stay on top of brand reputation and monitor specific keywords effectively. ### 13. Comprehensive Social Listening with Stellar Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan R. **Reviewed Date:** January 28, 2026 **What do you like best about Brand24?** I particularly like the AI Insights report from Brand24, as it gives me a concrete summary that I can circulate to clients on a weekly basis with little input needed from my side. The ability to create customized PDF reports is incredibly handy too. I also appreciate being able to filter through all the mentions based on things like sentiment, restrict time periods, or sources. The customer service is also fantastic at getting any issues resolved. (Shoutout Julia!!) **What do you dislike about Brand24?** Sometimes collection from less typical sources doesn't seem quite as reliable or comprehensive, but the customer service is great to figure out what's going on in those cases. The price is also a liiitle steep, but so are all social listening tools. Tuning the keywords can be difficult if your topic involves commonly used words. It would be nice to have (and be able to combine) all basic operators like AND, OR, NOT available for keywords - this would greatly reduce the amount of them needed to get a fine-tuned result. **What problems is Brand24 solving and how is that benefiting you?** Brand24 gives us a better, objective view of online sentiment, reducing skewed perceptions from negative misinformation. ### 14. Advanced Brand Monitoring with Brand24 **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas V. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Brand24?** What I like most about Brand24 is the ease of setting up custom alerts that instantly notify us about important mentions. The AI-driven sentiment analysis is very accurate, and the visual reports make it easy to share metrics with the executive team. I also appreciate the broad coverage that includes social media, blogs, forums, and news. The custom alerts allow me to react quickly to reputation crises or seize engagement opportunities. The sentiment analysis saves us hours of manual review by automatically classifying mentions as positive, negative, or neutral. The visual reports with charts and word clouds make it easy to present complex data to non-technical stakeholders. **What do you dislike about Brand24?** Sometimes we receive duplicate mentions that require manual filtering. The cost can be high for small businesses with limited budgets. I would like there to be better support for less common languages since our market is multilingual. Additionally, the mobile interface could be more comprehensive, as some advanced features are only available on desktop. **What problems is Brand24 solving and how is that benefiting you?** We use Brand24 to monitor our brand, analyze social media mentions in real-time, manage online reputation, detect negative mentions, monitor marketing campaigns, and gain insights into public sentiment towards our brand. ### 15. Brand24: an easy-to-use platform with clear analytics and real-time alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Lyse W. | gestion des communications internes et externes, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Brand24?** What I like most about Brand24 is the ease of use of the platform and the clarity of the analyses provided. The real-time alerts allow for quick reactions, and the reports are very useful for tracking the evolution of online visibility and a brand's reputation. **What do you dislike about Brand24?** What I like less about Brand24 is that some advanced features can be a bit complex to grasp at first. Additionally, it happens that some mentions are not perfectly relevant, which sometimes requires manual sorting. **What problems is Brand24 solving and how is that benefiting you?** Brand24 allows for solving several issues related to online monitoring, including tracking a brand's reputation, quickly detecting negative reviews, and analyzing presence on social media and the web. This allows me to be more responsive to comments, anticipate potential crises, and better understand the public's perception of the brand. ### 16. Helps Keep me in the Know with Minimal Work on My Part **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher H. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Brand24?** I appreciate how Brand24 is pretty comprehensive across a number of platforms and it makes it easy to get a daily overview. I find the email digests great. It seems like a simple thing, but it saves me from having to 'go look' for things. Mainly, I feel like I'm not wondering about how things are going online, but that I know, and when I want more information, it's readily avaiable. **What do you dislike about Brand24?** It does still miss some things, particularly more academic content. **What problems is Brand24 solving and how is that benefiting you?** I use Brand24 to monitor and discover new mentions of my brand and products, helping me find people engaging with my books that I wouldn't know about otherwise. It's comprehensive, provides a daily overview, and the email digests save me time by preventing the need to 'go look' for things. ### 17. Effortless Brand Tracking with Real-Time Alerts in One Clean Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Brand24?** The thing I like most about Brand24 is how easy it is to track brand mentions across the internet without doing manual work. I don't have to search Twitter, blogs, news sites, or forums separately. Brand24 collects everything on one dashboard, which saves a lot of time. Another good part is the real-time alerts. When someone mentions the brand, product, or even a keyword, I get notified quickly. This helps a lot when something important happens, like a customer complaint or a viral post of feedback that needs fast action. The dashboard is simple and clean, so even non-technical people can understand it easily. I can quickly see mention, reach, sentiment, and trends without reading long reports. I also like the sentiment analysis feature. It clearly shows whether people are talking positively, negatively, or neutrally about the brand. This makes it easier to understand public opinion without manually reading hundreds of comments. **What do you dislike about Brand24?** One thing I dislike is that sometimes irrelevant mentions appear in the result, especially if the keyword is common. It required some manual filtering to remove noise. The sentiment analysis is not always 100% accurate, especially for sarcasm or mixed-language content in such cases, manual review is still needed. For small teams or startups, the pricing can feel a bit high, especially if I only need basic monitoring features. The dashboard can feel slightly overwhelming at first because there are many filters and options. New users may need some time to fully understand everything. Another drawback is that historical data access is limited depending on the plan, which can be a problem when you want long-term trend analysis. Sometimes alerts can feel too frequent, especially during high-traffic campaigns, and you need to fine-tune the notification settings properly. It would also be better if there were more customization options in reports, especially for branding and layout. **What problems is Brand24 solving and how is that benefiting you?** Brand24 solves the problem of not knowing what people are saying about your brand online without a tool like this, tracking mentions manually across multiple platforms is almost impossible. It helps in brand reputation management. If someone posts negative feedback or a complaint, I can quickly respond before it becomes a bigger issue. It benefits marketing teams by showing what type of content people engage with, which helps improve future campaigns and messaging. For product teams, Brand24 acts as a feedback channel, because users often share honest opinions online that they wouldn't send through formal support channels. It also helps in measuring campaign impact. After launching a campaign, I can see whether brand mentions increase and how people react to it. From a business point of view, it saves time and effort by automating social listening instead of manual tracking. It also supports data-driven decisions, because insights are based on real conversations, not assumptions. For agencies and consultants, it helps in client reporting and transparency, making it easier to show value and results. It helps teams spot trends early, so they can act before competitors do. It makes crisis monitoring easier because sudden spikes in mentions are visible immediately. It helps customers's support teams understand common issues, even when users don't raise tickets. It gives founders and managers a real outside view of how the brand is perceived, not just internal opinions. It supports influencer discovery, because you can see who is talking about your brand frequently and has good reach. It reduces manual research work, since everything is already collected and organized in one place. It reduces manual research work, since everything is already collected and organized in one place. It helps align marketing, product, and support teams because everyone looks at the same real customer conversations. It helps customer support teams prepare better responses because they already know what users are complaining or asking about before a ticket even comes in. It gives founders and managers confidence in decision-making. since decisions are based on real public conversations and not just internal reports or assumptions. It helps identify key voices and communities talking about the brand, which makes outreach and relationship building much easier and more focused. It saves a lot of research time for marketing and product teams because insights are already structured instead of being scattered across platforms. It creates better cross-team collaboration, because marketing, support, and product teams can all refer to the same data and stay aligned on priorities. ### 18. Powerful AI Assistant and Effective Monitoring of Mentions **Rating:** 5.0/5.0 stars **Reviewed by:** Yadir T. | Director Digtal, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Brand24?** Collecting mentions from various digital platforms already represents a great achievement by Brand24. However, the AI Brand Assistant stands out as an extremely powerful engine that helps us streamline processes and focus our strategies, generating valuable insights from the data obtained. Additionally, its multiple functionalities allow us, as an advertising agency, to create more strategic reports. **What do you dislike about Brand24?** One of the things I don't like is that, being in Latin America, the time differences with the operational headquarters of Brand24 affect the agility in communication with my contacts. For this reason, I don't feel that the responses are as quick as I would like. **What problems is Brand24 solving and how is that benefiting you?** This platform allows me to offer a swift and differentiated social listening service, as it features numerous analysis tools and an effective integration of artificial intelligence. **Official Response from Marlena Stremler:** > Appreciate the thoughtful feedback! We’re glad Brand24 and the AI Brand Assistant help you streamline analysis, generate valuable insights, and deliver more strategic social listening for your clients. ### 19. Efficient Brand Monitoring with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Brand24?** I like Brand24 for its easy setup and excellent customer service. The real-time monitoring and alerts are really useful as they save me time and make me feel more confident that I'm staying on top of things. **What do you dislike about Brand24?** I wish there's more flexibility in the alerts and the amount of detail I get in those alerts. I want more detail like the handle of the subscriber or commenter, and more of the snippet or less. **What problems is Brand24 solving and how is that benefiting you?** I use Brand24 for brand reputation monitoring, which lets me see so much of my business. The real-time monitoring and alerts save me time and make me feel more confident in staying on top of things. ### 20. Quick support and a very useful AI for boolean searches **Rating:** 4.5/5.0 stars **Reviewed by:** Federico P. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Brand24?** It is a good team that attends to you very quickly with any questions. Additionally, they have a new AI section that is very useful for helping you with Boolean searches. **What do you dislike about Brand24?** If the filters are not created properly, they can give false negatives. **What problems is Brand24 solving and how is that benefiting you?** It is very useful for managing large amounts of mentions in a short time ### 21. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso C. | Socio consultor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 ### 22. Efficient Data Synthesis, Needs Better Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly T. **Reviewed Date:** December 17, 2025 **What do you like best about Brand24?** I like the comparison tool and AI brand assistant in Brand24, which are great for getting an immediate snapshot of what we're looking for. The comparison tool allows us to quickly compare our client's brand with their competitors, influencers, and industry bodies. The AI brand assistant helps with synthesizing data and highlighting opportunity gaps for our recommendations. **What do you dislike about Brand24?** It's frustrating that I have to keep setting filters for every project whenever I go to them. At a global / brief level we have been tasked with only looking at our region (Australia) for a set time period. I'd like to do this once during platform set-up. I also think that it would be handy when setting up projects that you should ask me to input my brand, my competitors, influencers and industry bodies and category search terms that we want to analyze. You could then set up the projects based on that and recommend a number of keywords for each of those things. I want to then group my projects into 'Competitors', 'Influencers' etc as opposed to having them in one long list. You could also have a tool that allows me to upload my brief, then recommend a project set up based on my brief. I also wanted to say that our brief was to analyze the previous year and we only found out after signing up that Brand24 only really collates data in real time (from project set up) as opposed to looking at historical data which was our brief from client. **What problems is Brand24 solving and how is that benefiting you?** Brand24 collates and synthesizes large data sets, saving us from manual data collection. The comparison tool and AI brand assistant quickly compare our client with competitors and highlight opportunity gaps, streamlining our recommendations and analysis. **Official Response from Marlena Stremler:** > Thanks for sharing this! We’re glad the comparison tool and AI Brand Assistant help you quickly analyze data and identify opportunity gaps. ### 23. AI-Driven Insights Make Social Listening Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra L. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Brand24?** I use Brand24 for social listening and SOV monitoring. I find it valuable because it provides us with clear mentions, allowing our brand to appear in conversations we might otherwise miss. It also helps us compare with our competitors and respond to mentions. I like the AI features, particularly the AI insights and the AI brand assistant, which are very helpful for reporting and addressing nuanced questions. These features make my job quicker, easier, and more impactful. Additionally, the initial setup of Brand24 was very easy. **What do you dislike about Brand24?** Sometimes the filtering doesn't seem to work consistently **What problems is Brand24 solving and how is that benefiting you?** Brand24 provides clear mentions, allowing us to participate in overlooked conversations and compare against competitors. The AI brand assistant aids in reporting and answering complex questions, making my job quicker, easier, and more impactful. ### 24. Friendly, Easy-to-Use Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donaldina P. | CEO y Cofundadora, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Brand24?** The platform is very user-friendly and easy to navigate. Support and customer service are outstanding, and they’ve been consistently helpful whenever I’ve needed assistance. **What do you dislike about Brand24?** I don’t dislike anything about Brand 24; however, it would be very useful if the data could be delivered faster. **What problems is Brand24 solving and how is that benefiting you?** As a PR company, digital listening is very important for us to manage our clients’ reputation and handle potential crises. Brand 24 has been very helpful for that. ### 25. A Quick and Easy Way to Start Tracking Mentions **Rating:** 4.0/5.0 stars **Reviewed by:** Mahmoud E. | Contractor, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Brand24?** I like how simple it was to sign up for the free trial and create my first project. You just enter the keywords you want to track, and it starts working right away. The dashboard is clean and easy to read. **What do you dislike about Brand24?** It can take a little while for the tool to find and show the first mentions after you set up a project. Also, the analysis section has a lot of data, which could be a bit overwhelming for a beginner. **What problems is Brand24 solving and how is that benefiting you?** It solves the problem of not knowing what people are saying online about a specific topic or brand. For my university project, it helps me gather all the online conversations in one place. This benefits me by saving a lot of time searching on different social media sites. ### 26. Everything you need to efficiently monitor online mentions for your brand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Brand24?** Brand24 is an excellent tool with a truly customer-centric support team. Their staff are highly competent, friendly, and always ready to help — responses are quick, and any issues are resolved efficiently. The platform itself is clear, intuitive, and pleasant to use. PDF reports are generated within seconds and are immediately ready to share with clients, which is extremely convenient and saves valuable time. For anyone who needs a reliable tool to monitor online mentions of their company, I can wholeheartedly recommend Brand24. **What do you dislike about Brand24?** The keywords we choose are crucial, and sometimes mentions appear that don’t actually relate to the company we’re monitoring. Fortunately, the AI context filter helps refine these mentions, ensuring we get 100% reliable data. **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps me easily track and analyze all online mentions of a brand in one place, saving time and enabling faster, better-informed decisions. **Official Response from Marlena Stremler:** > Thank you for such a detailed review! We’re glad Brand24 helps you efficiently monitor online mentions, save time with quick reporting, and make better-informed decisions. It’s great to hear our support team makes a difference too! ### 27. Effortless Media Monitoring, Needs Less Spam **Rating:** 4.0/5.0 stars **Reviewed by:** Filip S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Brand24?** I like that Brand24 is pretty intuitive and quick to set up, even without an onboarding process. It's polished and generally works well, which is really good. **What do you dislike about Brand24?** I don't like the too much email spam from the team. **What problems is Brand24 solving and how is that benefiting you?** I use Brand24 for tracking mentions about brands and projects in social media and news, which helps me monitor media presence effectively. ### 28. Clear Interface, Extensive Configuration Options, and Helpful Notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Brand24?** Clear interface Extensive configuration options Notifications **What do you dislike about Brand24?** Rating: sentiment Doesn't always work properly **What problems is Brand24 solving and how is that benefiting you?** Daily information about where the City of Pruszków is present. It is not possible to search for this information on your own. ### 29. Reliable Real-Time Web Monitoring with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Daryna T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Brand24?** I like Brand24 because there's no problem with communication with them. It's reliable and we don't have any issues with them. The initial setup was very easy. **What do you dislike about Brand24?** We'd love to have more details and more advanced analytics. **What problems is Brand24 solving and how is that benefiting you?** Brand24 provides real-time visibility into my network's performance and security. ### 30. Indispensable Tool with Intuitive Interface and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** ben b. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Brand24?** I like Brand24 for its easy-to-use interface and the caring customer care team. Their data is robust, providing us the tools we need to be successful online from a market research perspective. The initial setup was also very easy, just a few clicks. **What do you dislike about Brand24?** Nothing at this time. **What problems is Brand24 solving and how is that benefiting you?** Brand24 fills data gaps and provides essential tools for successful online market research. Without it, we'd be flying blind. ### 31. "Powerful Social Listening and Brand Monitoring Tool" **Rating:** 5.0/5.0 stars **Reviewed by:** Anil kumar R. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Brand24?** Brand24 makes it very easy to track brand mentions in real time across social media, blogs, news sites, and forums. The sentiment analysis is accurate and helps us quickly identify positive and negative feedback. I also like the clean, intuitive dashboard and how easy it is to generate reports for internal stakeholders. The integrations with tools like Slack make collaboration seamless. Overall, it saves a lot of time and ensures we don’t miss important online conversations about our brand. **What do you dislike about Brand24?** While the platform is excellent, there are a few areas that could be improved. Sometimes the data refresh can take longer than expected during peak times. The historical data access is limited in some pricing plans, which can be a drawback for long-term analysis. Also, deeper integrations with more third-party platforms (beyond the existing ones) would make the tool even more powerful. The sentiment detection, although good, can sometimes misclassify neutral comments. **What problems is Brand24 solving and how is that benefiting you?** Although Brand24 is a strong platform, there are a few areas that could be improved. At times, data refresh can be slower during peak usage. Historical data access is limited under certain pricing plans, which restricts long-term trend analysis. More third-party integrations would add extra value, and the sentiment analysis, while generally good, occasionally misclassifies neutral comments. ### 32. Essential Tool for Effortless Brand Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** P. Barcikowski M. | Head of the advertising department, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Brand24?** Brand24 is very helpful in my daily work. It allows me to efficiently track and manage brand mentions, social media conversations, and online discussions, which is essential for staying on top of trends and responding to customers in a timely manner. **What do you dislike about Brand24?** There is nothing I dislike about Brand24. It meets my needs effectively and helps me stay organized and informed. **What problems is Brand24 solving and how is that benefiting you?** Brand24 solves the problem of monitoring brand mentions and tracking discussions on social media and the internet. This allows me to respond promptly to feedback, manage brand reputation, and catch important information, which makes it easier to make quick decisions and maintain a positive image. **Official Response from Marlena Stremler:** > Thanks for sharing this! We’re glad Brand24 helps you stay on top of brand mentions and conversations — that kind of real-time awareness makes a huge difference. ### 33. Good and Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Karthik B. | System Administrator, Dairy, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Brand24?** It is a user friendly tool. All the information's are displayed very well. Brand24 makes easy to track what people are saying about my brand online. **What do you dislike about Brand24?** Sometimes the tool pick irrelevant information's and it leads to some confusion and takes some time, otherwise its good tool. **What problems is Brand24 solving and how is that benefiting you?** It helps me to monitor my brands in online, and i can quickly respond to customer queries and feedbacks. **Official Response from Marlena Stremler:** > Thanks for the kind words! We’re glad you find Brand24 easy to use and helpful for tracking online conversations and responding quickly to customer feedback. ### 34. My 1st Social Media listening platform of choice **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Director, head of Digital Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Brand24?** Good social media/Internet listening quality, constant development. **What do you dislike about Brand24?** A bit tricky connection to some social media platforms (caused by their API, however...) **What problems is Brand24 solving and how is that benefiting you?** Daily social media monitoring for our agency clients. ### 35. Outstanding Experience with brand mentions **Rating:** 4.5/5.0 stars **Reviewed by:** Chanchal M. | Program Manager - Influencer Marketing Research, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Brand24?** The platform stands out for its ease of use, offering appropriate filters, an AI-powered summary feature, and effective influencer discovery. These aspects make it convenient and efficient to navigate and find relevant information. Also, the chat support is amazing. **What do you dislike about Brand24?** The sentiment section could use improvement, as it is often inaccurate and I frequently have to disregard the data. **What problems is Brand24 solving and how is that benefiting you?** I use this for brand monitoring, tracking organic reach and the number of mentions, as well as discovering influencers. **Official Response from Marlena Stremler:** > Thanks for the feedback! Great to see Brand24 supporting brand monitoring, reach tracking, and influencer discovery. ### 36. Excellent for Tracking Social Mentions, Top Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Brand24?** I enjoy using Brand24 for social mentions to monitor our brand and products being mentioned online. I like the excellent customer service provided so far. The chat feature and the timeliness of the team's replies have been fantastic. **What do you dislike about Brand24?** n/a **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps my team track social mentions and monitor our brand's online presence, keeping us informed about where, how often, and which products are being discussed. ### 37. Easy, Intuitive Reporting with Fast, Helpful Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Ania M. | Self-employed Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Brand24?** I appreciate Brand24 for its easy and intuitive use, the ability to create reports, and the quick responses to the inquiries I send. **What do you dislike about Brand24?** It has happened (rarely) that Brand24 did not capture some mentions from regional media **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps me monitor media and social media, and create reports for my client. ### 38. Social listening has never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Iwo W. | Creative Content Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Brand24?** Brand24 is an excellent internet and media monitoring tool — all your brand mentions are in one place! We can quickly analyze customer feedback, respond in real time, and manage our brand’s reputation with ease. Automated reports and AI-powered insights give us everything we need to boost campaign performance and create more customer-focused content. In short, it is an intuitive dashboard, with key data delivered in clear, easy-to-interpret summaries and valuable insights. There is all in one tool, which is very convenient. **What do you dislike about Brand24?** There’s a bit of a learning curve at the beginning, especially when fine-tuning keywords and filters to get the most relevant results. The mobile app covers the basics well, but adding a few more advanced features would make it even more convenient for users on the go. **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps us solve several key challenges related to brand management and online visibility. Before using it, we struggled to keep track of all the places our brand was being mentioned — especially outside of major social platforms. Now, we can monitor mentions across the web in real time, including blogs, forums, news sites, and social media. It also helps us understand public sentiment, spot potential PR issues early, and respond to customer feedback more quickly. The ability to analyze conversations around our competitors is another bonus, helping us stay one step ahead. All of this leads to stronger brand reputation, more informed marketing decisions, and better engagement with our audience. ### 39. Lower Price for The Same Features **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Senior Campaign Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Brand24?** The layout of the Projects menu is easy to navigate, edit and sort through. **What do you dislike about Brand24?** I only use the Personal Plus subscription, so I know projects are limited but it would be nice to be able to track a few more keywords/brand mentions/hashtags for projects. **Recommendations to others considering Brand24:** Allow for post scheduling on social networks **What problems is Brand24 solving and how is that benefiting you?** Trying to locate all mentions of our brand, SelectBlinds, we've found more hits for our brand mention than the previous platform that we used and they're easier to access and catalog. **Official Response from Eliza Szczerbicka:** > Thank you very much for your reveiew! Much appreciated! Responding to your request - we are enabling our clients to buy additional keywords without plan upgrade. Please contact our support to find out more details :) ### 40. Clear, User-Friendly Platform with Powerful AI Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Brand24?** It's clear and easy to use. Everything is laid out simply and there are multiple filtering options to help find the results you're looking for. Their AI tools are great, and a real helping hand with finding and analyzing the data you need. Their support team are also great and it's easy to get in touch with someone. **What do you dislike about Brand24?** The platform itself looks a little dated and feels a bit dull. It can sometimes feel slow when loading or removing specific mentions. **What problems is Brand24 solving and how is that benefiting you?** Finding and joining relevant conversations. Tracking mentions, sentiment, and competitors. **Official Response from Marlena Stremler:** > Thanks for sharing your experience! We’re glad Brand24 helps you track relevant conversations, mentions, and sentiment with ease. ### 41. Fantastic Support, Easy-to-Use Interface, and Helpful Brand Mention Filtering **Rating:** 5.0/5.0 stars **Reviewed by:** Mubeen A. | Media buyer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Brand24?** Support easy-to-use interface An easy option to filter mentions of the brand reporting **What do you dislike about Brand24?** there's nothing in particular I can think of **What problems is Brand24 solving and how is that benefiting you?** easy social monitoring ### 42. Powerful Internet Scrubbing with Insightful, Easy-to-Use Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Brand24?** It's wide internet scrubbing capabilities, ease of use, and its insightful reports. **What do you dislike about Brand24?** The cost linked to more precise scrubbing, narrowing down the search parameters to include only things related to the brand and or products. **What problems is Brand24 solving and how is that benefiting you?** one-stop shop to generate reports on what is happening online ### 43. The best social listening software for us **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo V. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Brand24?** The new design of the analytics tab is a solid improvement — it feels more intuitive and helps visualize insights more clearly. We've also noticed better segmentation when managing multiple projects, which is a big plus for our team. The platform remains fast and stable, even when tracking large volumes of data. **What do you dislike about Brand24?** It would still be great to have full Spanish support across the dashboards and PDF reports. Also, being able to export a single consolidated PDF that includes all active projects (instead of downloading one by one) would significantly improve efficiency when managing multiple brands. **What problems is Brand24 solving and how is that benefiting you?** To track our competitor brands, social media profiles, category and industry news, and trends within our market interests. Our performance in making new conversations has been significantly increasing for our community manager it has been a complete game changer. **Official Response from Alicja Mękarska:** > Thank you, Eduardo, for your feedback! ### 44. Brand24’s Real-Time Monitoring and Practical Sentiment Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Brand24?** As for Brand24 best for its real-time monitoring, I like its sentiment analysis that is especially practical **What do you dislike about Brand24?** In fact, I am satisfied working with Brand24 **What problems is Brand24 solving and how is that benefiting you?** I use Brand24 for educational purposes. ### 45. Simple and Reliable Brand Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh B. | Associate Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Brand24?** Easy to use and intuitive dashboard, Real-time monitoring and alerts, Comprehensive analytics **What do you dislike about Brand24?** he sentiment analysis isn’t always accurate, especially with sarcasm or mixed emotions. **What problems is Brand24 solving and how is that benefiting you?** Brand24 solves the problem of not knowing where and how your brand is being talked about online by tracking mentions from social media, blogs, forums, and news in one place. ### 46. Paying attention to the public discourse involving our brand **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Brand24?** The current universe of media involves an ever-increasing number of channels, platforms, and media variety: digital, print, audio, video, and – often – a combination of more than one. Keeping track of potential sources of content is a challenge met either by allocating tedious, time-consuming human hours pouring over the minutiae of detailed channels, or integrating Brand24 in the mix. Fortunately Brand24 ability to save us many hours of work has become a critical component of our reputation management capability, without which we would not be as informed as we now are. **What do you dislike about Brand24?** There is always the possibility that Brand24 could have overlooked a channel or source in the barrier-free realm of social media, but that less of a risk **What problems is Brand24 solving and how is that benefiting you?** Identifying quickly mentions of our brand – both positive and negative **Official Response from Eliza Szczerbicka:** > We're glad to hear that Brand24 has been able to save you time and improve your reputation management capabilities. Thank you for sharing your positive experience! ### 47. Real-Time Mentions Made Effortless with a Clean, Intuitive Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Nour K. | AI Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Brand24?** how quickly it shows real-time mentions from both social media and the web in a clean, easy-to-use dashboard. **What do you dislike about Brand24?** No dark mode, which would be a nice addition. **What problems is Brand24 solving and how is that benefiting you?** it solves the problem of tracking online mentions across multiple platforms by putting everything in one dashboard, which saves time and helps me stay aware of brand sentiment in real time. **Official Response from Marlena Stremler:** > Appreciate you sharing your experience! Brand24 helping you monitor real-time mentions in one dashboard is exactly what we aim for. ### 48. Best listening tool i have came across so far **Rating:** 5.0/5.0 stars **Reviewed by:** Umanga S. | Co-founder & Executive Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2017 **What do you like best about Brand24?** i have define keywords and it can take Nepali script too. **What do you dislike about Brand24?** Filtering could have been better, especially in Nepali script. **What problems is Brand24 solving and how is that benefiting you?** Tracking the sentiment of brands is invaluable, as it enables effective action when necessary. **Official Response from Marlena Stremler:** > Thanks for the feedback! It’s great to see Brand24 supporting multilingual keyword tracking and helping you monitor brand sentiment effectively. ### 49. Easy to Use with Great Support and Features, but Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Nolo . | Event organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Brand24?** Ease of Use, Customer Support, Number of Features **What do you dislike about Brand24?** The price is a bit expensive, and it's growing every year **What problems is Brand24 solving and how is that benefiting you?** I can have a quick and overview of my social listening on my events ### 50. Real-Time Insights That Elevate Brand Management **Rating:** 4.5/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Brand24?** This tool provides real-time insights into online conversations, which has made it much easier for us to manage our brand effectively. **What do you dislike about Brand24?** It takes a bit of time to get used to making the most of it, especially when it comes to using the relevant filters. **What problems is Brand24 solving and how is that benefiting you?** It helped the business track our online presence by monitoring mentions, and giving insights how to best engage in the market **Official Response from Marlena Stremler:** > Thanks for sharing this! Real-time insights and clearer visibility into online conversations are exactly what Brand24 is meant to support when managing and engaging around your brand. ## Brand24 Discussions - [What platforms/websites are monitored by Brand24?](https://www.g2.com/discussions/platforms-websites-monitored-by-brand24) - 1 comment, 1 upvote - [Does Brand24 provide historical data?](https://www.g2.com/discussions/data-provided-by-brand24) - 1 comment, 1 upvote - [What is Brand24 tool used for?](https://www.g2.com/discussions/benefits-a18d4965-bb85-4d49-9737-62505fa536cf) - 1 comment, 1 upvote - [Who will benefit from using Brand24 tool?](https://www.g2.com/discussions/target-customer) - 1 comment, 1 upvote - [What are the key differentiators of Brand24 from the competition?](https://www.g2.com/discussions/key-differentiators) - 1 comment, 1 upvote - [View Brand24 pricing details and edition comparison](https://www.g2.com/products/brand24/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A22%3A52+-0500&secure%5Bsession_id%5D=8b081b2e-4cb2-4325-a871-ed4e0045235a&secure%5Btoken%5D=8d6a2456f6e9b15a1793474001574e097b9103880f091a9812591411509e4363&format=llm_user) ## Brand24 Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [PostPickr](https://www.g2.com/products/postpickr/reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) ## Brand24 Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Media Channels** - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization ## Top Brand24 Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,602 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (704 reviews) - [Mentionlytics](https://www.g2.com/products/mentionlytics/reviews) - 4.9/5.0 (104 reviews)