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Salesforce Service Cloud

Salesforce Service Cloud

4.1
(1,685)
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The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

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SF Service Cloud review by User in Consumer Electronics
User in Consumer Electronics
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"User Experience "

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SF Service Cloud review by Melissa C.
Melissa C.
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What Help Desk solution do you use?

Thanks for letting us know!
SF Service Cloud review by Mark M.
Mark M.
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"Salesforce Service Cloud the best CRM in sales and support"

What do you like best?

Salesforce Service Cloud is the program that allows you to work more comfortably with our sales agents, and we can also support our customers in this same platform. We must always keep a record of our sales and identify new potential buyers, in addition to being able to keep current customers updated and this can be achieved with Salesforce with the integration of its platform in social media.

What do you dislike?

The problem that has been presented so far, is that if we require some assistance for the operation or good development of the program, we have to communicate with support through an email and this has not been beneficial for us, besides having a telephone number to call. And if the company with which we use this program is large or has a number of important agents, the long-term cost can be significant.

Recommendations to others considering the product

Salesforce is the best CRM program you'll find! Stop using the database you previously used with Excel for clients or candidates and start using Salesforce Service Cloud. You can also integrate it easily with text messages, Facebook Messenger, Outlook and more.

What business problems are you solving with the product? What benefits have you realized?

From our point of view Salesforce Service Cloud has been a solid and complete program, hiring with this program is easier to do, in addition to creating effective campaigns for sales. It is customizable and has an automation system that saves us a lot of time when leaving elaborate answers. We can also make calls by this means and record them to review the orders later.

SF Service Cloud review by Tom G.
Tom G.
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"Functions to expand your sales"

What do you like best?

Chat and calls are two elements that are part of the Salesforce Service Cloud and we usually use it. Contact with the customer is paramount and having an application that helps you manage communication with the customer ensures that this contact is more appropriate for both the seller and the customer.

Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.

It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase.

What do you dislike?

It is possible that with the passage of time you end up needing more and more applications and integrations. Every new application you need has to pay for it, so when you want to expand your sales system by adding new applications to your company, it will increase the cost.

The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has.

Recommendations to others considering the product

The sales system in a company is an element that must be taken care of, since a large part of the business profits depend on sales. Salesforce Service Cloud helps to have better organized data to communicate faster and more directly with your customers and to obtain more means to show and sell your products.

What business problems are you solving with the product? What benefits have you realized?

Our sales system needed a change, an adaptation that allowed us to improve the profitability of our products.

Salesforce Service Cloud has helped our company have a better organization of the client list and the data we have from them.

The communication that we establish with our clients is also much more direct, since the available Livechat allows us to resolve any doubt or problem in much less time and at the same time allows us to inform our clients of our new products, promotions and changes that we have made.

The tools available in the application have also helped us to better understand the tastes and needs of our customers, which allows us to adapt our products to their interests.

SF Service Cloud review by Marco A.
Marco A.
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"We improve sales and service with Salesforce Service Cloud"

What do you like best?

Salesforce Service Cloud is the program we use to improve our sales. With this program we maintain an almost direct contact with our clients. It is a complete program with many features that in addition to sales will help you in other sectors, such as support or assistance, through online chat, calls or requests you can address the concerns of your customers.

What do you dislike?

At the beginning this program can make you feel a little lost, you have too many options and if you have not used similar programs before it will be easy to get lost in it, but with a little practice and everything will be much better, we mention this for beginners.

Recommendations to others considering the product

We recommend that you use Salesforce Services Cloud to improve your company's significant aspect, whether you use it for support, for sales or for social integrations. It is a complete program, at first it is not easy to use but then you manage to handle it quickly. Anyway, here we mention some things that may interest you:

- Integration of Computing Telephony (CTI).

- Records.

- Roles and Permissions.

- Add-ons for Live Agent chat.

- Product tracking.

- Mobile Messaging.

- Reports and scorecards.

- Task management.

What business problems are you solving with the product? What benefits have you realized?

Our company has used the Salesforce Service Cloud for a long time and this has shown us long-term benefits that we do not believe we could achieve without this program. You can choose sales reports, create sales campaigns, integrate it with third party programs, have all the information about your clients and potential clients, besides being a great tool to provide support.

SF Service Cloud review by Gabriel S.
Gabriel S.
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"Our sales improved with Salesforce Service Cloud"

What do you like best?

Our company is dedicated to sales and has a frequent entry or update of customers and the best program to manage them is with Salesforce Service Cloud! In addition to this, it also allows us to provide support and advice, and even best of all, we have a direct contact through chat or calls, allowing us to communicate with our customers personalized.

What do you dislike?

There is only one aspect that we do not like about Salesforce and we think you should consider, if you do not have enough liquidity in your business or company, Salesforce can be a bit expensive in the long term, but we can safely say that every dollar is worth it! It is a complete program with many positive features and integrations that allows us to do an excellent job in sales.

Recommendations to others considering the product

We can tell you that Salesforce Service Cloud fulfills everything it promises and much more, it is a program you will not regret using.

What business problems are you solving with the product? What benefits have you realized?

As we mentioned, we have a company dedicated to sales and Salesforce allows us to streamline our work, when some tasks are very frequent or repetitive, we can automate sales work and that allows us to save time. We also have a large list of customers and with Salesforce Service Cloud everything is more organized. We also have detailed social information that does not allow us to improve sales and know customer tastes, which also allows us to improve and send better sales campaigns.

SF Service Cloud review by Patrick H.
Patrick H.
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"Sales, Support and Social Networks with Salesforce Service Cloud"

What do you like best?

With Salesforce Service Cloud we have been able to offer an excellent sales program and at the same time support solutions. For our company it has been great to use this program because it is very complete and has several features that help us improve sales as we have direct communication with our customers.

What do you dislike?

So far the only negative aspect we can consider are their costs, since these are increasing according to the needs of your company, the more resources or manager you need, this can increase and in the long term it can be something cost.

Recommendations to others considering the product

Do not think twice and use Salesforce Service Cloud, you can improve your sales, in the support of your customers and company. Anyway, here we have the best we've seen of this program:

- Types of registration.

- Management of main contact accounts.

- Add-ons for Live Agent chat.

- Email integration with Outlook.

- Unlimited online training.

- Mobile Messaging (LiveMessage).

- Lightning application generator.

- Product tracking.

- Salesforce mobile application.

What business problems are you solving with the product? What benefits have you realized?

With this program we have all the information of our client in one place and this helps us to improve sales knowing their needs and tastes and at the same time create excellent campaigns. We can have your emails, number and even instant messaging to meet all your requests. No doubt this program saves us a lot of time.

SF Service Cloud review by Tom H.
Tom H.
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"Salesforce Service Cloud the best for customers and sales"

What do you like best?

Salesforce Service Cloud is excellent for tracking and storing important information about our customers and future potential customers, in addition to interacting with them and managing sales! We can also integrate it and use it easily with other programs. It is simple to use and to be able to navigate in your panel.

What do you dislike?

Salesforce is a great program that allows us to perform several jobs in one place, it is really very complete, but there are only two negative things we can mention about it:

- Some of its applications are paid, which increase our costs.

- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.

Recommendations to others considering the product

We recommend that you use this program as it will be very beneficial for your company and to prove it costs nothing, it's free!

What business problems are you solving with the product? What benefits have you realized?

Salesforce allows us to capture new customers and keep communicating with current customers through chat, calls, information. We can also use this program from its applications for iSO and Android in real time that allows us to see reports. In addition, Salesforce Service Cloud can be integrated with Zendesk, TeamSupport and another. For our company, using this program has been fundamental.

SF Service Cloud review by Jamie B.
Jamie B.
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"Salesforce Service Cloud is a great support tool"

What do you like best?

Service Cloud is highly customizable and can be tailored to any use case. Additional plugins can be installed for those that only need light customizations and do not have an admin available for such modifications. Once set up, you can easily communicate with your team and clients via email to case, live chat, as well as build a knowledge base that is available to your clients 24/7 for self service help - as well as keeping them informed about upcoming products and information on past offerings. It can really be an out of the box solution for most smaller business and an extremely powerful tool for larger businesses that have their data spread out across multiple systems - as the API functionality is very broad.

What do you dislike?

Some apps from the appexchange are paid, which can drive up costs. Licensing can also be costly depending on the size of the instance and the size of your team. Outside of cost, Salesforce has been an extremely fun platform to work with and their support teams have been wonderful to work with. There is also a large network of Salesforce users that are extremely helpful on their forums.

Recommendations to others considering the product

Definitely give a trail a shot - its free. =)

What business problems are you solving with the product? What benefits have you realized?

24/7 Support for your clients and staff. 100% uptime for the servers and plenty of training available for those that want to learn more about the SF ecosystem.

SF Service Cloud review by Brian B.
Brian B.
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"Platform with artificial intelligence"

What do you like best?

the sales cycles with each client were long and with unnecessary procedures but since salesforce came to the company now the sales cycles are fast and I have the potential customers closer giving them better care

everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers

It has a variety of the prices of the plans for all the companies

What do you dislike?

the learning process is complex and delayed because it has so many things to teach that I did not know when I was going to finish knowing the platform, it is not just to subscribe and to start working because learning takes time and until you know how to use well you will not notice the collaboration of salesforce

What business problems are you solving with the product? What benefits have you realized?

sales increased

more clients have been obtained

you have an order of the activities that you have to perform

you have follow-up of each client

the sales processes are shorter

SF Service Cloud review by Isaac A.
Isaac A.
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"Increase your sales with Salesforce"

What do you like best?

Salesforce is a tool that we use a lot and we like a lot because it allows us to manage and monitor everything from the same place, from social media information to chat history and the search of customers until sales closes make work and the atention is more personalized, fast and simple. Salesforce has allowed us to improve and increase our sales by creating good campaigns with great reach to our customers and future customers which helps us improve the sale of our products.

What do you dislike?

It's not that we did not like it, just that we believe it's a little bad process that we all go through, since Salesforce has a platform with many options and tools within it that makes you feel lost at first and it takes you time to adapt and learn to use this tool. And something that does bother us a little is the increase in their prices in the annual payment.

Recommendations to others considering the product

Salesforce is a program that will help you to be up-to-date with your clients, you can anticipate them faster and with higher quality and at the same time you will benefit from being able to increase the sale of your products with campaigns that help you reach potential customers.

What business problems are you solving with the product? What benefits have you realized?

We have benefited greatly from being able to serve our customers quickly, by keeping an orderly control of sales, sales and personalized attention, better response time, and a significant increase in sales. We have also been able to manage different media in the same place such as tickets, chat, social networks, requests, support, sales orders and payment records. Salesforce is undoubtedly a program that can positively benefit any company.

SF Service Cloud review by Adrian S.
Adrian S.
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"Improve the relationship with customers"

What do you like best?

I solve the clients' cases in a faster and more precise way, having a total client information providing a more personalized assistance through chat messages and social networks

the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages

the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products

What do you dislike?

Salesforce requires a learning process that is quite broad and at the beginning it is a process full of many doubts and it is not known why part should be started and why it serves all the icons of the platform and although there are guides to better understand it is not enough if does not interact with the page arto time to get familiar and understand each process much better

What business problems are you solving with the product? What benefits have you realized?

Clients have felt better heard and that their buying processes are faster and easier to make

The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve

SF Service Cloud review by Michael B.
Michael B.
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"Faster sales"

What do you like best?

With salesforce I have all the tools of work in one place, from the beginning of looking for clients until the end of closing sales agreements, concentrating on each client having an adequate order streamlining tasks and using the best tips to repeat

the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments

we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service

What do you dislike?

I do not like that the license costs in contracts go up annually when we are a for-profit company

The support is not so useful and efficient apparently they are not well trained to solve the given problems

What business problems are you solving with the product? What benefits have you realized?

sales increase

you have a more specific order for each client

all the records of each client are registered

I can have a follow-up of each representative

Personalization of service to each client

SF Service Cloud review by Benjamin K.
Benjamin K.
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Verified Current User
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"CRM"

What do you like best?

I integrate sales with customer service and it is more useful because I have everything in the same place to interact with customers quickly and also know the performance of each vendor or team. There are those who sell more and have better service.

I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order

Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales

What do you dislike?

At first the platform was a bit complicated to learn how to use, I did not know how to do the processes besides that it has a lot of information and everything works with everything and I had to learn everything or if I could not create the campaigns or work as a team, the time and dedication made me learn to use the platform super well

What business problems are you solving with the product? What benefits have you realized?

Representation of the brand, organization and sales has grown more and more and this has been thanks to Salesforce that with its platform we have been able to grow increasingly for the benefit of the company and of us employees

SF Service Cloud review by Anthony R.
Anthony R.
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"organization and sales"

What do you like best?

I do not need to be an expert in sales or business to use the salesforce platform because it is easy to use and configure to start the sales process with each client that allows to have an order and the specific data of each not to be confused

relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have

I can access my salesforce account from any computer or mobile device at the time and place I want

What do you dislike?

I do not like that in the profile picture to establish it is wide and is cut and I can not configure the size as I want, there is no such thing as I cut it at the beginning is modified only to be established and I do not like how it is

What business problems are you solving with the product? What benefits have you realized?

it is vital to have an order of all the data of each client to know in which process and to keep track of the sales made and for all this salesforce is of great benefit with its artificial intelligence

SF Service Cloud review by Amanda S.
Amanda S.
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"Good app for sales I like"

What do you like best?

is a CRM app based on the cloud for sales, marketing that I like to use is easy and innovative to work with clients your configuration has nothing complicated to enter all the information you need to start using it well

What do you dislike?

Try to use the app on my cell phone to always have it with me and help me when I was not in the office I could work but it is too slow the screen is blank when trying to open and restart, I can not do everything from the app is more complicated that's why I uninstalled it I did not like how it worked so I only work on the pc

What business problems are you solving with the product? What benefits have you realized?

To have a more defined control and better order of sales is very good application in the company we use it a lot apart from me and I can take an order and follow up of each client or a more ordered database

SF Service Cloud review by Alejandra S.
Alejandra S.
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"Ease of use and configuration"

What do you like best?

Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.

It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.

What do you dislike?

Being able to upload everything to the cloud is good but when they are large files it is loaded and when I realize it stopped and did not upload everything so it's the whole process again, that's why I defined uploading small files and those that are big upload them in parts so that it does not happen again because it takes time.

What business problems are you solving with the product? What benefits have you realized?

The problem solved has been to be able to make groups of the clients lists to be able to find them faster and have a more organized base in the system.

SF Service Cloud review by Mark M.
Mark M.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Service Cloud the best customer service"

What do you like best?

Salesforce Service Cloud is a very complete program, you can give assistance and technical support to your clients, receive reports of Services, Taxes, HR, Payroll and manage them all from the same place, regardless of the level of work that our client has (Manager, Employee, Supplier and more). Without a doubt, it is a solid and complete tool.

What do you dislike?

Service Cloud does not really have something we do not like, but we can recommend some improvements, such as providing a section of accounts to solve more customer's concerns. Also improve the failures that the Shoretel application usually presents for the telephone system that sometimes can delay us with the work. Of rest it is a good program that we can recommend.

Recommendations to others considering the product

We recommend using this program so that they can make their work easier and more practical. With Salesforce Service Cloud they can be closer to their customers, saving time since they keep everything necessary for support and advice in one place. In addition to being able to manage the data of your clients and keep reports of their work activities. Without a doubt it is a program that we can recommend.

What business problems are you solving with the product? What benefits have you realized?

It is a program where we can manage our staff from the same place, plus we can integrate it with other applications. If you have many clients or departments with this program it is easy to organize all the work to meet the requirements of our clients. We can offer advice and support, receive and send tickets, give advice from the same place.

SF Service Cloud review by James J.
James J.
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Verified Current User
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"A great product with the seal of quality and safety of Salesforce"

What do you like best?

The support chat designed to provide the best customer service, is one of its strengths, the ease of communication and the wide range of tools to provide customer service, with the best standards of quality and safety, plus the base of customer data, is maintained in a secure and orderly manner, in a better arrangement than other similar software such as excel.

What do you dislike?

They can improve customer service a bit, since they can take a few hours to respond to emails, and sometimes an immediate response is necessary.

Recommendations to others considering the product

the support must be much faster and more efficient, we need answers in minutes, not hours.

What business problems are you solving with the product? What benefits have you realized?

The information of our clients is now in the ideal place, we now have a large database of past, current and future clients, in this way we know how to take each one of them, to offer them the best Support, in Pizza Patron, for obvious reasons our clients, are the most important thing for us, and thanks to Salesforce, we can provide the attention they expect so much from us.

SF Service Cloud review by Brian W.
Brian W.
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Verified Current User
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content

"Remedy Force"

What do you like best?

The remedy force cloud application can be linked to our enterprise authentication system - this means we can use single sign on to log in to the product using the web interface.

Salesforce cloud also has integration with Microsoft Flow - this allows us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events

I have experimented with flow integration, however it requires more documentation to be able to make the tools more usable

What do you dislike?

Search does not allow complex queries

Interface does not work on all browsers

Poor integration with email service

Search results are not presented in any logical order - the search function is just a basic "free text" seach - this needs to be a better search using proper conditionals

It would be useful if these was more doumentation for using the service with Microsft Flow - I have tried to use the service but it doesn't tell me what I ought to be ablw to do. If there were some concrete examples of how to use the application programming interface then that would be very useful

Recommendations to others considering the product

Confirm it fits your requirements before committing to the product

What business problems are you solving with the product? What benefits have you realized?

Problem ticketing

Change requests

Incident reporting

Service requests

SF Service Cloud review by Athanasios S.
Athanasios S.
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Verified Current User
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"Great Customer Overview and Support Platform"

What do you like best?

The different methods of submitting support requests and dynamic routing. You can submit requests through chat, email, and support forms. This tool has a great email2case tracking functionality that allows customers to even login to view their case. Agents can quickly look through their queue to see what they need to address based on priority or escalation. This platform allows agents to use predefined templates based on specific requests that come in.

What do you dislike?

If you are not a Salesforce Admin, this can take some time to learn and setup. You will need someone with Salesforce experience to set this up in order to get the best experience with this platform. If you are currently using this platform but in classic version, it can take time to adjust configuration and user experience if you want to switch to lightning experience.

Recommendations to others considering the product

Great for a 360 view of your customers. If setup correctly, you can run great reports/dashboards of incoming cases allowing you to setup KPI's for your internal support team. If you want to view your internal support process, this gives you great measurements on duration of incoming cases being closed and volume of cases closed by agent. This can be implemented for any size of support teams and customer volume.

What business problems are you solving with the product? What benefits have you realized?

Quickly connect with customers allowing agents to easily navigate through the cases. Agents also have different methods of communicating with the customer and better visibility of the customer. For example, how many cases they submitted previously, previous communication, entitlement status, and even previous products they purchased.

SF Service Cloud review by Thomas C.
Thomas C.
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Verified Current User
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"connect with clients"

What do you like best?

with salesforce I can connect more with customers and have a sales order

productivity has increased because there is a clearer and more orderly basis with the necessary and most important information from customers

It is a quite simple platform to use, it gives all the steps to follow and start from the beginning to know how to use it

Sales are faster

What do you dislike?

the prices offered by this platform are quite high it is true that it helps sales increase but if the highest and most productive plan is paid, there is a lot of profit in this purchase process

What business problems are you solving with the product? What benefits have you realized?

The benefit is to increase sales, customers, productivity and have an improved control of customers to be able to schedule calls and have a history of each customer and know exactly the process that is with each of them without making mistakes

SF Service Cloud review by Wayne S.
Wayne S.
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Verified Current User
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"Help in sales"

What do you like best?

It helps me to have a clear and orderly history of each client with all the relevant information that is needed from each one with the details of the negotiation, in what stage it is, what product we are selling and the budget of each one.

The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it

What do you dislike?

I would like a complete tutorial of the entire platform because the platform is so big at certain times I felt lost and I would like to be more informed on how each icon works

What business problems are you solving with the product? What benefits have you realized?

The best benefit that this platform can offer is to increase sales in an intelligent, fast and orderly manner; revenues are the most important for the company, which significantly increases

SF Service Cloud review by Ravi K.
Ravi K.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Reduced Cost and Effective Tracking of SalesTeam"

What do you like best?

My Marketing team and Sales team uses Salesforce on a daily basis to manage the new and existing clients. WIth customized workflow, we can easily create cases and track them using Salesforce.

Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.

What do you dislike?

Faced few issues while integrating with Azure.

When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.

Recommendations to others considering the product

Amazing tool if your Sales team has to coordinate with more than one team. With cloud, Salesforce can be easily accessed from various parts of the world.

User forums are very active and helps you on any issue you might face.

With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.

Dashboards help management to track the teams progress.

Workflows help Sales team to collaborate internally well to close the deal.

What business problems are you solving with the product? What benefits have you realized?

Initially when looking for a CRM tool for my sales team, everyone suggested Salesforce to me as it is very innovate tool that delivers all the requirements for the individual needs and perfect for management. After doing some basic research, we bought this tool and very happy. Online support and forms are very active and answers the questions we have. With the UI, we can easily train the new sales persons.

SF Service Cloud review by Scott G.
Scott G.
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Verified Current User
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"SalesForce for Schools"

What do you like best?

There are a handful of aspects that make SalesForce easy to love. First and foremost is the way in which it integrates with other services as a CRM. We use Classy for a donation platform, and that ultimately allows us to skip over exporting and importing our information.

What do you dislike?

Dislike is sort of simple, and that has to do with the reporting function of SalesForce. It's easy enough to spend time customizing a report, but saved reports become less easy to navigate, we've heard. Or perhaps it's that we can't share reports across user bases as easily, and that causes us to run into some trouble.

Recommendations to others considering the product

I would say this product guarantees you the opportunities to integrate other systems, and that alone improves upon cost-benefit.

What business problems are you solving with the product? What benefits have you realized?

Problem solving wise, we needed a CRM that could help us reduce time navigating between systems for info and SalesForce not only integrates across platforms, but synthesizes those files we need most.

SF Service Cloud review by Sreenath T.
Sreenath T.
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"Salesforce-Ease of use "

What do you like best?

Effective range of Features like, reminders, notes, attachments, tasks, knowledge articles, customer information, easy to create tickets, Dashboards, Best thing is to find all customer details at one place.

Can send emails to customer from tickets. Best tool for customer relationship management (CRM).

For employees, Communities give support in the form of HR information, logging tickets, and sharing questions and answers.

What do you dislike?

Bit slow while jumping into smart view tab. Sometimes bit difficult to pull the reports.

Recommendations to others considering the product

Highly recommended to use, Ease to use the software and interaction between the customers. All customization's at finger tips.

What business problems are you solving with the product? What benefits have you realized?

We are in the tech support field and solving problems to customers by internally like, AD, LDAP Microsoft office, windows etc.., Also provides all details of customer and also CMDB list of all employees.

SF Service Cloud review by Soumyadeep N.
Soumyadeep N.
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"Pioneer of the Cloud"

What do you like best?

Salesforce can be integrated with multiple systems. This gives us an enhanced visibility to each system and users can review the work. The best part of it being that if a team member has been moved to a different team, all access related actions can be handled by clicks and settings and no extra maintenance efforts are required.

What do you dislike?

The organization wide limits are a drawback. The multi-tenant architecture has ensured that all systems are running with the same limits . While this is accurate to the usability prospective, with high grade enhancements, some legacy systems cannot be integrated or moved here because of the limits that Salesforce has in place.

Recommendations to others considering the product

Ensure to understand the organizations limits before investing in the technology. Salesforce would be a good choice for operations ranging from Mid to

What business problems are you solving with the product? What benefits have you realized?

With the current markets and systems, Salesforce has a foot in almost all business solutions. Salesforce service and Sales cloud being connected to each other, we have multiple solutions for almost all the requirements including CPQ. This plays major role in all verticals like Banking, Finance, Healthcare, Telco, high grade Machines.

The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.

With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.

SF Service Cloud review by Kyle C.
Kyle C.
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"Great for HelpDesk"

What do you like best?

The great thing about using Salesforce for HelpDesk is the tickets are created and generated to better help resolve client issues. You assign the account and contact information and create an addressbook of data. You are also tracking problems that your clients have had along with the resolution to close the case

What do you dislike?

One things I don't like is that you are able to create different views of your tickets but the way to create the different views aren't quite intuitive. The canned views are good that the site comes with however I wish that it was easier to make custom views

Recommendations to others considering the product

Great tool for ticket creation and tracking.

What business problems are you solving with the product? What benefits have you realized?

We manage a database and what we are doing is allowing customers to create help tickets through a portal or they are able to email the issue to our email address. We need to track KPI's by storing this information and also track what kind of issues our clients are having. These are really great in the long run.

SF Service Cloud review by Samael L.
Samael L.
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"Salesforce"

What do you like best?

What I like about Salesforce, is the ability to handle customer's accounts. You can easily manage their accounts and add, delete, edit their information. We utilize this tool to have our customer's information and be able to get in contact with them if anything. This tool has "Help and training" so you can learn how to use efficiently the tool. Thanks to Salesforce, our data base is super organized and we don't have issues looking for profiles. This is something I like. You can look for accounts using the customer's email address or their phone number.

What do you dislike?

What I dislike is that it does not offer like many features. However, the ones it has, are the best. I personally think they can add value to the current features it has because they are very useful. They can increase their efficiency so it provides a better experience for us. Another thing I dislike is, that you are not able like to set reminders.

Recommendations to others considering the product

Salesforce is the best tool for the database. You will not regret having this awesome tool in your company. It helps in a lot of ways. Making calls, sending email, administrating accounts, creating profiles, etc..

What business problems are you solving with the product? What benefits have you realized?

We utilize this tool to have our customer's information and be able to get in contact with them if anything. We have the ability to send emails directly from Salesforce. As well, the ability to make calls through this tool.

SF Service Cloud review by Nicholas K.
Nicholas K.
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"Great product after you learn how to use it."

What do you like best?

I like how easy it is to navigate between sections within the software. If you need to see CSAT, it simple to switch to that, and not lose where you were working on another tab. I also like the ability to see me list of cases while working on another case. This gives me the flexibility to open another case without loosing my place. And the tabs at the top are excellent! Switching back and forth between tabs is a breeze. User profiles for fellow agents are helpful and allow me to find out who their supervisors are, and it gives me access to their contact information.

What do you dislike?

It can be a little glitchy and slow at times. The calendar function looks like it's from the beginning of time and is a little hard to read at a glance. I also don't have the ability to edit my case notes. I know it can be done, but every time I ask our internal support, they don't know how to fix it and they claim there isn't a way. I use two separate instances of SF, so I know it's possible.

Recommendations to others considering the product

Make sure you really take the time to learn about everything it has to offer while you're using it. Nothing worse than an entire team not knowing what they're doing, or how to navigate the software. Also, the calendar feature is functional, but I wouldn't bet on that being your only calendar... I still use outlook every day, and that seems to work much better for me.

What business problems are you solving with the product? What benefits have you realized?

We use it to track cases, and it's really easy to research our Clients' accounts and associated cases.

SF Service Cloud review by Gaurav J.
Gaurav J.
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"Great End User PaaS"

What do you like best?

Interface and User Friendliness . Reliability of Data.

It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.

It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.

What do you dislike?

Network Delay and Jitter. Unusual Downtime.

Recommendations to others considering the product

Great Customer Oriented Platform for performing Vendor Management and storing information into a unified way. We started using Salesforce Service Cloud only about 2 weeks and have a already been fascinated with their way of operation.

What business problems are you solving with the product? What benefits have you realized?

Vendor Management. Data Operations & Processes.

Unified way of storing huge data. Very Intuitive.

SF Service Cloud review by Marissa D.
Marissa D.
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"Saelsforce review"

What do you like best?

I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.

What do you dislike?

There is a lot of clicking involved to close cases. I wish that the process was more streamlined. We have also had issues with the company settings being accidentally changed and administrators not having access to what they need.

Recommendations to others considering the product

Absolutely! I love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.

What business problems are you solving with the product? What benefits have you realized?

Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. It makes keeping track of everything our different teams do so much easier. I love it!!

SF Service Cloud review by Schqueatta J.
Schqueatta J.
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"Ease of use"

What do you like best?

It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.

What do you dislike?

I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.

Recommendations to others considering the product

This product is so userfriendly. There is really no need for training.

What business problems are you solving with the product? What benefits have you realized?

It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.

SF Service Cloud review by Justin D.
Justin D.
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"One of the best help desk solutions for tracking"

What do you like best?

I really like the live-updating interface that shows all current cases open and who is working on what, as well as tags to keep track of common and uncommon issues.

What do you dislike?

The bulk updating can be a bit slow at times, but other than that everything works pretty good.

Recommendations to others considering the product

If you're looking for an easy to implement a help desk solution that is easy to train users on, then this is the right place. We were even able to get our accounting team using it.

What business problems are you solving with the product? What benefits have you realized?

We used to track trouble tickets through email, skype, inbound phone calls, but had no real way of keeping everything together. This helped us put everything in one place and organize the team.

SF Service Cloud review by Nathan B.
Nathan B.
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"Flexible sales CRM"

What do you like best?

It is easy to utilize and to have the capacity to explore in your board. It additionally enables us to offer help and counsel, and even the best part is that we have an immediate contact through talk or calls, enabling us to speak with our clients customized.

What do you dislike?

I can not do everything from the portable application since it is increasingly entangled that is the reason I uninstalled it I didn't care for how it functioned so I just work on my PC.

Recommendations to others considering the product

On the off chance that setup accurately, you can run extraordinary reports/dashboards of approaching cases enabling you to setup KPI's for your interior help group. On the off chance that you need to see your interior help process, this gives you incredible estimations on length of approaching cases being shut and volume of cases shut by specialist. This can be executed for any size of help groups and client volume. Client discussions are dynamic and causes you on any issue you may confront. Exceptionally prescribed to utilize.

What business problems are you solving with the product? What benefits have you realized?

Occurrence announcing. Administration demands. Deal with our staff from a similar spot, in addition to we can incorporate it with different applications. Rapidly associate with clients enabling specialists to effectively explore through the cases.

SF Service Cloud review by James R.
James R.
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""Fantastic administration ticketing management framework.""

What do you like best?

I have various things that makes me like Salesforce. One, this item is easy to personalize, influencing the client to make the most of its communication. Two, it has an ideal mechanization framework, which makes the monotonous undertaking oversaw and this makes the business procedure quicker. Once more, the security of this item is on point, where just the approved or allowed people who can get entrance. Fourthly, Salesforce has been positioned as a standout amongst the most imaginative firm, which continues getting another thing the market. All the more in this way, Salesforce has a responsive emotionally supportive network, which even goes past their ways and offer preparing administrations to anybody by simply clicking a catch. I cherish how Salesforce works.

What do you dislike?

It is very costly, and this makes it difficult for another client to get it. The seller should consider fitting its expense.

Recommendations to others considering the product

Salesforce is the best stage out there to enable you to determine your business issues! It is the best CRM that you can get to anyplace; whenever!

What business problems are you solving with the product? What benefits have you realized?

SalesForce is an incredible instrument that has helped our organization in driving revenue,results and execution to every customer in our business advancement, enlisting and lead age endeavors in only a limited ability to focus time. We have profited enormously from having the capacity to serve our clients rapidly, by keeping a precise control of offers, deals and customized consideration, better reaction time, and a noteworthy increment in deals. We have likewise had the capacity to oversee distinctive media in a similar spot, for example, tickets, visit, informal communities, demands, support, deals requests and installment records. Salesforce is without a doubt a program that can decidedly profit any organization.

SF Service Cloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Salesforce Service Cloud - Unique on its Own"

What do you like best?

Salesforce Service Cloud is being used to automate service processes, streamline workflows and find key articles, topics, and experts to support the call center agent. In our organization, we are advising companies to implement Salesforce Service Cloud along with solving their complex business processes. It is being used by one of our teams, specifically catering to Salesforce. It caters mostly to retail banks across many geographical locations.

What do you dislike?

The cost of implementation and application could be lowered so that it attracts more of a customer base.

Lowering support costs.

It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.

Recommendations to others considering the product

NA

What business problems are you solving with the product? What benefits have you realized?

It can help call center agents in addressing customer needs within less time due to automated business process flows handled in salesforce service cloud

Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.

It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.

It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.

SF Service Cloud review by Teddy J.
Teddy J.
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"All-in-One Support Platform"

What do you like best?

I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place.

What do you dislike?

I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions.

Recommendations to others considering the product

Set up filters and connect social media account asap

What business problems are you solving with the product? What benefits have you realized?

Anytime a customer attempts to interact with us, we want to make sure they are responded to. We currently have multiple email accounts that customers can find and send emails to as well as multiple Facebook accounts. Desk.com just makes it all easier for customer support.

SF Service Cloud review by Stephen L.
Stephen L.
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"Great Tool, Highly Customisable and Recommended if you are already a Salesforce Customer"

What do you like best?

The highly customisable data capture and workflow factor that comes as 'Standard' on the Salesforce Platform and the visibility that our customers get from the Customer Community, previously we had various bespoke solutions and have migrated to Salesforce Service Cloud successfully.

We now have end - end visibility for internal and external parties alike. From Sales Opportunity to Service Operations, our Sales Team gets to check whats going on with a customer at any particular time before making contact.

What do you dislike?

The cost, if you are looking for a ticketing system solely for Helpdesk or Service Desk use then this is probably not the right tool. The power and benefit comes in when you are also utilizing the Sales and maybe field service side , so you can get the 'single source of truth' data aspect, all reporting, and data is held in one place.

Recommendations to others considering the product

If you are considering a move to the Salesforce Platform then this would be a great additional tool to your suite. It does however require some setup / config to meet your business needs.

What business problems are you solving with the product? What benefits have you realized?

Customisable Data Capture and Workflow: We will have 8 separate Companies, all with very different business needs from a Ticketing system all operating under one system , I do not believe we could of achieved this with any other 'packaged' system for the same cost.

Customer Community: From a system perspective we now have 1 place where our Customers (and account managers) can log/view Cases and see all of there information that we know about them in one place

SF Service Cloud review by User
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"Works great!"

What do you like best?

We began using Salesforce somewhat recently and it is very user friendly and easy to pick up. I like the interface, which works well for our business needs. Everything is organized intuitively. The search function is great and allows us to revisit previous issues for the same customer. We have had very few technical issues in the months we've been using the product which is obviously a huge plus.

What do you dislike?

I do not like the feature we use for taking ownership of a new case. It does not always refresh to tell you that someone has already selected it. In one case it will tell you you cannot take ownership of the case, and in another it will allow you to "steal" the case from another person who may already be working on it. Having to send the case back to the original owner can be an inconvenience for both parties.

What business problems are you solving with the product? What benefits have you realized?

We are able to respond directly to customer's questions about using online billing services and to easily redirect cases to other departments when appropriate. When a customer responds to a close case, the case is reopened and attributed to the original owner, which allows us to continue working with the same customer. This saves time because the user who is already familiar with the issue may continue working with that customer. Salesforce is allowing us to address a business need that was formerly not being addressed and is improving the customer's self-service abilities on our website.

SF Service Cloud review by Consultant
Consultant
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"Makes tasks simple"

What do you like best?

I like that the software is available using simply a browser. Easily accessible. I can remote in anywhere and get work done. If I don’t have my Mac, it doesn’t matter I can access from a PC, mobile device, or any Internet access point.

What do you dislike?

Currently we are using this program to work technical tickets. It can become a little confusing when there is a team working on multiple tickets. There are times our work overlaps and tickets I responded to at the same time. There are small features that will show users when someone is typing on a ticket bought tickets can be open simultaneously for different users at the same time.

Recommendations to others considering the product

It truly is great to keep data all together in one place.

What business problems are you solving with the product? What benefits have you realized?

Our department is currently using salesforce to complete technical tickets that come in from multiple users. The interface use by salesforce keeps all data very clean and in one place without having to look for contact information on a user or different pieces information in different systems. It also allows for someone to reply back quickly using a feature similar to a post.

SF Service Cloud review by User
User
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"Saleforce "

What do you like best?

I like that you can use Salesforce to quickly pull up contacts and cases as well as attach documents and articles.

What do you dislike?

Salesforce can be a little confusing and overwhelming at first if you’re a new user. Sometimes navigating between can be confusing. I’ve closed tabs and when I restart those tabs will be open again and then I have a ton of tabs open that I have to go back and close once again.

Recommendations to others considering the product

If you are new to Salesforce, it can be overwhelming. Someone told me it is similar to having a Facebook only for work which helped but my biggest tip would be to unruliness any training or tutorial your company provides on how to use Saleforce based on the type of work you will be using it for. For me, my company’s tutorial really helped. I went through it at least twice.

What business problems are you solving with the product? What benefits have you realized?

We help our clients with various payroll, HR, and software issues. Salesforce is a very great application to use to create, monitor, and manage cases (similar to help desk tickets) for our clients quickly and efficiently. I’m able to work fast and create cases while on the phone with clients as I’m multitasking and troubleshooting on other applications. I love the ability to search for articles within case I’ve created. I would not be able to provide quick resolutions to open cases without this function.

SF Service Cloud review by Rofiqul A.
Rofiqul A.
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"Customer Service on the Go"

What do you like best?

You can handle any complaint or case from customer in anywhere because its support on mobile apps. also can receive case on many source like facebook, twitter, email and chat with single app

What do you dislike?

its depend on the internet connection because this is required high internet connection.

Recommendations to others considering the product

You better try it. because it more easier for your company and your work as a sales and customer service. because you can access it from anywhere and 24 hours. you feel connected to the customers all the time

What business problems are you solving with the product? What benefits have you realized?

i'm a sales person, but handle my customer's case also like if there is anything problem with my product they used, the 1st person usually they contact are the sales person. my company also have customer service but the customer more comfortable contact directly to me. so i need the mobile apps can handle 2 type of needs. Sales and Service on one app. the answer is Salesforce Service Cloud

SF Service Cloud review by Mark S.
Mark S.
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"Salesforce Service Cloud "

What do you like best?

Service Cloud was very easy to set up. I was able to get it up and running in a couple of days. Tweaking settings was easy, too - I was able to make changes without having to call an implementation specialist.I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.

What do you dislike?

Very time-consuming data entry due to complexity.

Limited room for individualization.Event registration

Enhanced search functions

Ability to track no shows to an event

Recommendations to others considering the product

The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Very time-consuming data entry due to complexity.

Limited room for individualization.

What business problems are you solving with the product? What benefits have you realized?

I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.Very detailed.

Truly complete client information.

Strong track recording.Easy search function

Integrates with our email client

Updates and changes are easy to make

SF Service Cloud review by oscar n.
oscar n.
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"sales force "

What do you like best?

Keep a unified record of all your customer data, from the attendance history to orders and assets, to get an overview of your activities.

Excellent UI

Very easy to operate... even the sales guys love it.

Continuous upgrades

Innovative features never stop coming

Inbuilt Chatter tool

Given the amount SFDC spends on marketing and building a brand image being a user of the same gives a professional edge.

Not a difficult tool to learn technically

Low maintenance cost.

Elaborate App ecosystem with Appexchange

What do you dislike?

* You have to be online to use Salesforce.com’s full functionality

* One license per user.

* Transition between multiple screens to process transactions.

* Some common task need to be completed using third party solutions from AppExchange

* Limited only to CRM, no question of ERP model.

* High developing cost

* Less experienced developers

* With every new release, make sure your existing functionality doesn't brake

* Lot of governor limits

* UI outdated

Very costly

Hidden costs

No concurrent licensing

No industry specific evolved editions

Only Cloud model, no on premise option

For additional functionalities Appexchange is very costly ecosystem

Most innovations are not relevant to traditional businesses

Technically a lot of limitations on customizations

Recommendations to others considering the product

Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.

It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.

What business problems are you solving with the product? What benefits have you realized?

With visual search, you just need your camera to get the quickest, most accurate product search results. It’s no surprise that sites and retailers like Pinterest, Google, Amazon, ASOS, eBay, Home Depot, and Forever 21 are making the investment in visual search.

SF Service Cloud review by Bella F.
Bella F.
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"Never miss a email to your support desk"

What do you like best?

I love most of the features that pack in Desk.com to solve our user queries and problems, so of the features like integration of chats, ticketing, reporting, business insights and the ability to add flex agents when required without a need to a get a separate license for the flex agents

What do you dislike?

We do not have any option on the desk.com to export all the emails we have received from our users, at any given point of time we can export only up to 20000 cases in a single excel file and we will have to manually create a report for every 20000 cases.

Recommendations to others considering the product

If you are looking for a product that highly needs to solve your support problems then there is no second option other than Desk.com. The best support desk that can solve all your customer needs.

Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.

Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.

What business problems are you solving with the product? What benefits have you realized?

We are using the Desk.com for the last 5 years to solve all our customer support emails. We have integrated the desk.com with the live chat so it is very useful in creating a ticket directly to the desk.com from the live chat without coming out of the window. Also we generate reports directly from the business insights to provide it to the management when required which is a nice addition to the product.

SF Service Cloud review by User
User
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"Mediocre CRM"

What do you like best?

I like some of the options for customization and the fact that you can link to outside sites and information within the platform itself. When added tools like product visualizers are working a d implemented, the integration makes things that much easier to get to our customers.

What do you dislike?

I dislike how dated the system feels when using it. It feels as though there are a lot of different moving parts that have been pieced together, that normally would not fit.It is not visually appealing and it extremely easy to lose your place. When using multiple tabs, the performance suffers drastically.

Recommendations to others considering the product

Try to make sure you have someone who is familiar with Salesforce. Complete utilization can be extremely helpful, especially when using the social aspect of the product.

What business problems are you solving with the product? What benefits have you realized?

CRM and database resolutions are the main use for us. We do use the social aspect of it that is built in which makes it pretty easy to communicate with the masses or individuals with updates. When searching in Salesforce, all of the data is presented to you which can be useful.

SF Service Cloud review by Nick H.
Nick H.
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"Streamlined Tool for Any Business"

What do you like best?

Salesforce integrates seamlessly with the use of the Google Business Suite. More so, we heavily utilize Salesforce as our primary means of tracking all Client correspondence as well as maintaining consistent metric reporting. Salesforce has an incredibly intuitive interface and supports a nearly endless number of plugins to assist with various business functions an organization would utilize.

What do you dislike?

As a business owner myself, the only particular matter I can say I dislike would be the pricing. I do wish that Salesforce was more affordable for small business owners, as it typically caters to much larger organizations that are able to afford the appropriate number of user licenses.

What business problems are you solving with the product? What benefits have you realized?

Our organization heavily utilizes Salesforce in its entirety; from KPI and metric tracking to automated customer correspondence tracking. From establishing tasks and associating them to particular Client accounts have streamlined the flow of our entire business day. Salesforce mobile allows the opportunity to be away from your workspace and still be able to fully manage and utilize features that the web version supports; which enhances the already incredible features of this product.

SF Service Cloud review by User
User
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"Good CRM to take biz to next level"

What do you like best?

SalesForce is a great CRM to help you take your business to the next level. We were using a CRM our company created which was very limiting. SF has allowed us to grow our business and increase client retention.

What do you dislike?

It's difficult to send mass text messages and mass emailing. It's also pretty expensive and we're always having to increase our bill since we need more storage.

Recommendations to others considering the product

Yes, I highly recommend using Salesforce. It's number one for a reason - it allows us to successfully communicate with our clients as well as our entire company. Without Salesforce, we wouldn't be able to achieve the results we are achieving today. It's not the cheapest in the industry but that's by design - you have to spend money to make money.

What business problems are you solving with the product? What benefits have you realized?

We are now able to easily and quickly manage our client base of over 3000 teams. Prior to Salesforce, we weren't able to break a certain revenue goal - which we crushed while using Salesforce. We are excited to keep growing with Salesforce and making 2019 our best year yet!

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