Salesforce Service Cloud

Salesforce Service Cloud

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The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

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User in Consumer Electronics
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View Original June 29, 2018
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Melissa C.
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Steven A.
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"The best program of social integration and CRM in the market"

What do you like best?

Salesforce Service Cloud we love because it is a very complete program that offers us various tools in one place, making our work easier and saving us time! Real-time chat, integration with corporate mail, automated responses and more, make our company have better customer service, quick solutions and responses and greater sales, which is our main purpose.

What do you dislike?

Salesforce Service Cloud on its platform has so many tools, menus, options, panels that at first makes you feel a little lost and you can lose some time while you adapt, we believe that this should improve a little and that the platform is more friendly, but honestly with the guides, tutorials and if you need, with the technical support you can adapt and learn to use the program in a short time.

Recommendations to others considering the product:

If you need a CRM and a program with social integration, in addition to integrations with third-party programs, provide support, internal and external chat in real time, Salesforce Service Cloud is the program that we can recommend for you to use in your company.

What problems are you solving with the product? What benefits have you realized?

We have benefited a lot with your CRM and social integration, it is important for us to have all the necessary information about our clients well ordered and at our fingertips, with Salesforce from database, emails, social networks, phone numbers, internal chat , support and more, we can have access to information easily and quickly. It has also helped us increase sales with creations or campaign monitoring.

Tomas J.
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Verified Current User
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"Salesforce Service Cloud the best in social management and CRM"

What do you like best?

We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures.

What do you dislike?

About this program we have nothing negative to say, we can only mention that small companies should evaluate the costs very well since it may be somewhat costly to use this program but we sincerely believe that it is worth paying the expenses and they will notice a big difference "positive" in your company once you start using it.

Recommendations to others considering the product:

Do not think twice and hire Salesforce Service Cloud, it's the best CRM we can recommend.

What problems are you solving with the product? What benefits have you realized?

Salesforce Service Cloud has helped us to have a better management and control of our sales campaigns, it is excellent to have a good monitoring on the sales and on the social information of our clients that through their tastes and preferences we can create better campaigns and thus raise our sales referring to your tastes or needs. In addition our company has a large number of clients and carrying reports or control of these by Excel is an almost impossible job, with Salesforce and its CRM is much easier, in addition to allowing us to have everything in one place.

Nathan J.
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Verified Current User
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"We manage sales and IT with Salesforce Service Cloud"

What do you like best?

Salesforce Service Cloud is the best CRM that our company has used. We needed a program that would help us manage IT support services and at the same time allow us to communicate with our customers to improve and boost sales. With Salesforce it is easy to manage sales, create campaigns based on the social information we collect from our customers.

What do you dislike?

When we started using Salesforce Service Cloud it was a bit complicated, since your panel has so many tools that made us feel a few lost, but with the practice we were able to manage the program completely (we think this can be done). improve implementing a tutorial for beginners), and one of the aspects that should be taken into account when contracting this program are their prices, since it can be a somewhat expensive program, especially if you need many features or that is used by many agents.

Recommendations to others considering the product:

Since we used Salesforce our company had very notable improvements in terms of support and sales, if you need a CRM program and apply these improvements in your company, Salesforce Service Cloud is the program that we can recommend.

What problems are you solving with the product? What benefits have you realized?

This program helped us improve customer management, both in support and sales. It is a very complete program where our agents feel very comfortable when working with it, since it allows us to store social information, manage database, integrate it with email and use their internal chat in real time, creating tickets for technical assistance, as well as to create and promote sales campaigns and integration with Facebook's social network.

Noah M.
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"Create more sales opportunities"

What do you like best?

With the salesforce platform it is easier for me to organize my work and be able to perform easier tasks, it is one of the largest platforms with good resources

It allows to combine analysis of mass emails, text messages and visits to websites from our automation platform with individual emails, notes and phone call records

What do you dislike?

It has a very steep learning curve, I have used the platform for a couple of years and I feel that I still have a lot to learn from that platform because of its multiple functions, it does not just learn and discover new tools that serve and amaze more and more, I do not like that I am trying to sell continuously new supplements for the main product that makes them become intense and this is unpleasant

What problems are you solving with the product? What benefits have you realized?

With the experience I have had in this platform I have understood the great service it provides with useful functions such as activating and deactivating as necessary the tendency of each business that is being carried out or carried out, it allows a good order of information of all the data received of the clients and thus allow us to have a more secure base to execute tasks a little faster and easier to perform at the moment of establishing a business

Caleb R.
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"Salesforce better sales and integration with social networks"

What do you like best?

Salesforce Service Cloud is the CRM that best adapts to our company, makes the contracting process much easier and at the same time generating records and reports on the process. It has an automated system that makes the sales system much faster, plus we also configure it to give quick and frequent answers to our customers, something that saves us time.

What do you dislike?

The first thing we can mention are the costs, really Salesforce can be a somewhat expensive program and more if your company requires the use of various tools or if you consume many resources, we sincerely believe that all companies should adjust their budgets when using it, but we also believe that it is worth paying for it since it is a really complete program that can contribute too many positive things to our companies.

Recommendations to others considering the product:

If you need a CRM program that integrates with third-party programs (such as social networks), provide sales support, create campaigns, take care of contracts management and more, Salesforce Service Cloud is the program that we recommend you to hire.

What problems are you solving with the product? What benefits have you realized?

We have benefited a lot with its CRM system for social networks, something that for our company has been fundamental in increasing sales and getting new customers, as in the case of its integration of Facebook and Twitter that helps us track and allows us to create cases within Sales cloud with publications and comments.

Jordan A.
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"Sales, calls, social information and more in Salesforce Service Cloud"

What do you like best?

Salesforce Service Cloud is the best tool with which our sales agents can work. It is such a complete program that allows us to communicate, chat, call (something that saves us a lot of time), provide support, make sales and campaigns, plus it is an excellent social place with important information about our customers, and has an automated system that improves our response time and work.

What do you dislike?

The cost can be a negative aspect and especially if you are a small company, the bigger it is, the more agents you have, the more needs you have to cover, the cost of Salesforce rises and if you are a small company this is something you should evaluate but we assure you that it is a program that is worth paying as it will bring great results in sales, support, attention and more.

Recommendations to others considering the product:

We recommend using Salesforce Service Cloud because it is an excellent program that is worth hiring and using, here we leave some of the features that make us love:

- Service Console.

- Live Agent Chat.

- Case Email Auto-Response.

- Customer Community.

- Email Integration with Outlook.

- Salesforce Mobile App.

- Mobile Messaging (LiveMessage).

- Service Analytics App.

What problems are you solving with the product? What benefits have you realized?

It is an excellent program to keep track of reports and information about our customers. It also allows us to support, make calls as it was a problem that had previously in our company and with this program the call system improved! But the best thing has been the sales and the creation of campaigns since this program has an excellent integration with its sister program Salesforce Marketing Cloud.

Mark M.
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Verified Current User
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"Salesforce Service Cloud the best CRM in sales and support"

What do you like best?

Salesforce Service Cloud is the program that allows you to work more comfortably with our sales agents, and we can also support our customers in this same platform. We must always keep a record of our sales and identify new potential buyers, in addition to being able to keep current customers updated and this can be achieved with Salesforce with the integration of its platform in social media.

What do you dislike?

The problem that has been presented so far, is that if we require some assistance for the operation or good development of the program, we have to communicate with support through an email and this has not been beneficial for us, besides having a telephone number to call. And if the company with which we use this program is large or has a number of important agents, the long-term cost can be significant.

Recommendations to others considering the product:

Salesforce is the best CRM program you'll find! Stop using the database you previously used with Excel for clients or candidates and start using Salesforce Service Cloud. You can also integrate it easily with text messages, Facebook Messenger, Outlook and more.

What problems are you solving with the product? What benefits have you realized?

From our point of view Salesforce Service Cloud has been a solid and complete program, hiring with this program is easier to do, in addition to creating effective campaigns for sales. It is customizable and has an automation system that saves us a lot of time when leaving elaborate answers. We can also make calls by this means and record them to review the orders later.

Tom G.
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Verified Current User
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"Functions to expand your sales"

What do you like best?

Chat and calls are two elements that are part of the Salesforce Service Cloud and we usually use it. Contact with the customer is paramount and having an application that helps you manage communication with the customer ensures that this contact is more appropriate for both the seller and the customer.

Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.

It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase.

What do you dislike?

It is possible that with the passage of time you end up needing more and more applications and integrations. Every new application you need has to pay for it, so when you want to expand your sales system by adding new applications to your company, it will increase the cost.

The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has.

Recommendations to others considering the product:

The sales system in a company is an element that must be taken care of, since a large part of the business profits depend on sales. Salesforce Service Cloud helps to have better organized data to communicate faster and more directly with your customers and to obtain more means to show and sell your products.

What problems are you solving with the product? What benefits have you realized?

Our sales system needed a change, an adaptation that allowed us to improve the profitability of our products.

Salesforce Service Cloud has helped our company have a better organization of the client list and the data we have from them.

The communication that we establish with our clients is also much more direct, since the available Livechat allows us to resolve any doubt or problem in much less time and at the same time allows us to inform our clients of our new products, promotions and changes that we have made.

The tools available in the application have also helped us to better understand the tastes and needs of our customers, which allows us to adapt our products to their interests.

Marco A.
Validated Reviewer
Verified Current User
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"We improve sales and service with Salesforce Service Cloud"

What do you like best?

Salesforce Service Cloud is the program we use to improve our sales. With this program we maintain an almost direct contact with our clients. It is a complete program with many features that in addition to sales will help you in other sectors, such as support or assistance, through online chat, calls or requests you can address the concerns of your customers.

What do you dislike?

At the beginning this program can make you feel a little lost, you have too many options and if you have not used similar programs before it will be easy to get lost in it, but with a little practice and everything will be much better, we mention this for beginners.

Recommendations to others considering the product:

We recommend that you use Salesforce Services Cloud to improve your company's significant aspect, whether you use it for support, for sales or for social integrations. It is a complete program, at first it is not easy to use but then you manage to handle it quickly. Anyway, here we mention some things that may interest you:

- Integration of Computing Telephony (CTI).

- Records.

- Roles and Permissions.

- Add-ons for Live Agent chat.

- Product tracking.

- Mobile Messaging.

- Reports and scorecards.

- Task management.

What problems are you solving with the product? What benefits have you realized?

Our company has used the Salesforce Service Cloud for a long time and this has shown us long-term benefits that we do not believe we could achieve without this program. You can choose sales reports, create sales campaigns, integrate it with third party programs, have all the information about your clients and potential clients, besides being a great tool to provide support.

Gabriel S.
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Verified Current User
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"Our sales improved with Salesforce Service Cloud"

What do you like best?

Our company is dedicated to sales and has a frequent entry or update of customers and the best program to manage them is with Salesforce Service Cloud! In addition to this, it also allows us to provide support and advice, and even best of all, we have a direct contact through chat or calls, allowing us to communicate with our customers personalized.

What do you dislike?

There is only one aspect that we do not like about Salesforce and we think you should consider, if you do not have enough liquidity in your business or company, Salesforce can be a bit expensive in the long term, but we can safely say that every dollar is worth it! It is a complete program with many positive features and integrations that allows us to do an excellent job in sales.

Recommendations to others considering the product:

We can tell you that Salesforce Service Cloud fulfills everything it promises and much more, it is a program you will not regret using.

What problems are you solving with the product? What benefits have you realized?

As we mentioned, we have a company dedicated to sales and Salesforce allows us to streamline our work, when some tasks are very frequent or repetitive, we can automate sales work and that allows us to save time. We also have a large list of customers and with Salesforce Service Cloud everything is more organized. We also have detailed social information that does not allow us to improve sales and know customer tastes, which also allows us to improve and send better sales campaigns.

Patrick H.
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Verified Current User
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"Sales, Support and Social Networks with Salesforce Service Cloud"

What do you like best?

With Salesforce Service Cloud we have been able to offer an excellent sales program and at the same time support solutions. For our company it has been great to use this program because it is very complete and has several features that help us improve sales as we have direct communication with our customers.

What do you dislike?

So far the only negative aspect we can consider are their costs, since these are increasing according to the needs of your company, the more resources or manager you need, this can increase and in the long term it can be something cost.

Recommendations to others considering the product:

Do not think twice and use Salesforce Service Cloud, you can improve your sales, in the support of your customers and company. Anyway, here we have the best we've seen of this program:

- Types of registration.

- Management of main contact accounts.

- Add-ons for Live Agent chat.

- Email integration with Outlook.

- Unlimited online training.

- Mobile Messaging (LiveMessage).

- Lightning application generator.

- Product tracking.

- Salesforce mobile application.

What problems are you solving with the product? What benefits have you realized?

With this program we have all the information of our client in one place and this helps us to improve sales knowing their needs and tastes and at the same time create excellent campaigns. We can have your emails, number and even instant messaging to meet all your requests. No doubt this program saves us a lot of time.

Tom H.
Validated Reviewer
Verified Current User
Review Source
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"Salesforce Service Cloud the best for customers and sales"

What do you like best?

Salesforce Service Cloud is excellent for tracking and storing important information about our customers and future potential customers, in addition to interacting with them and managing sales! We can also integrate it and use it easily with other programs. It is simple to use and to be able to navigate in your panel.

What do you dislike?

Salesforce is a great program that allows us to perform several jobs in one place, it is really very complete, but there are only two negative things we can mention about it:

- Some of its applications are paid, which increase our costs.

- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.

Recommendations to others considering the product:

We recommend that you use this program as it will be very beneficial for your company and to prove it costs nothing, it's free!

What problems are you solving with the product? What benefits have you realized?

Salesforce allows us to capture new customers and keep communicating with current customers through chat, calls, information. We can also use this program from its applications for iSO and Android in real time that allows us to see reports. In addition, Salesforce Service Cloud can be integrated with Zendesk, TeamSupport and another. For our company, using this program has been fundamental.

Jamie B.
Validated Reviewer
Verified Current User
Review Source
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"Salesforce Service Cloud is a great support tool"

What do you like best?

Service Cloud is highly customizable and can be tailored to any use case. Additional plugins can be installed for those that only need light customizations and do not have an admin available for such modifications. Once set up, you can easily communicate with your team and clients via email to case, live chat, as well as build a knowledge base that is available to your clients 24/7 for self service help - as well as keeping them informed about upcoming products and information on past offerings. It can really be an out of the box solution for most smaller business and an extremely powerful tool for larger businesses that have their data spread out across multiple systems - as the API functionality is very broad.

What do you dislike?

Some apps from the appexchange are paid, which can drive up costs. Licensing can also be costly depending on the size of the instance and the size of your team. Outside of cost, Salesforce has been an extremely fun platform to work with and their support teams have been wonderful to work with. There is also a large network of Salesforce users that are extremely helpful on their forums.

Recommendations to others considering the product:

Definitely give a trail a shot - its free. =)

What problems are you solving with the product? What benefits have you realized?

24/7 Support for your clients and staff. 100% uptime for the servers and plenty of training available for those that want to learn more about the SF ecosystem.

Brian B.
Validated Reviewer
Verified Current User
Review Source
content

"Platform with artificial intelligence"

What do you like best?

the sales cycles with each client were long and with unnecessary procedures but since salesforce came to the company now the sales cycles are fast and I have the potential customers closer giving them better care

everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers

It has a variety of the prices of the plans for all the companies

What do you dislike?

the learning process is complex and delayed because it has so many things to teach that I did not know when I was going to finish knowing the platform, it is not just to subscribe and to start working because learning takes time and until you know how to use well you will not notice the collaboration of salesforce

What problems are you solving with the product? What benefits have you realized?

sales increased

more clients have been obtained

you have an order of the activities that you have to perform

you have follow-up of each client

the sales processes are shorter

Isaac A.
Validated Reviewer
Verified Current User
Review Source
content

"Increase your sales with Salesforce"

What do you like best?

Salesforce is a tool that we use a lot and we like a lot because it allows us to manage and monitor everything from the same place, from social media information to chat history and the search of customers until sales closes make work and the atention is more personalized, fast and simple. Salesforce has allowed us to improve and increase our sales by creating good campaigns with great reach to our customers and future customers which helps us improve the sale of our products.

What do you dislike?

It's not that we did not like it, just that we believe it's a little bad process that we all go through, since Salesforce has a platform with many options and tools within it that makes you feel lost at first and it takes you time to adapt and learn to use this tool. And something that does bother us a little is the increase in their prices in the annual payment.

Recommendations to others considering the product:

Salesforce is a program that will help you to be up-to-date with your clients, you can anticipate them faster and with higher quality and at the same time you will benefit from being able to increase the sale of your products with campaigns that help you reach potential customers.

What problems are you solving with the product? What benefits have you realized?

We have benefited greatly from being able to serve our customers quickly, by keeping an orderly control of sales, sales and personalized attention, better response time, and a significant increase in sales. We have also been able to manage different media in the same place such as tickets, chat, social networks, requests, support, sales orders and payment records. Salesforce is undoubtedly a program that can positively benefit any company.

Adrian S.
Validated Reviewer
Verified Current User
Review Source
content

"Improve the relationship with customers"

What do you like best?

I solve the clients' cases in a faster and more precise way, having a total client information providing a more personalized assistance through chat messages and social networks

the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages

the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products

What do you dislike?

Salesforce requires a learning process that is quite broad and at the beginning it is a process full of many doubts and it is not known why part should be started and why it serves all the icons of the platform and although there are guides to better understand it is not enough if does not interact with the page arto time to get familiar and understand each process much better

What problems are you solving with the product? What benefits have you realized?

Clients have felt better heard and that their buying processes are faster and easier to make

The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve

Michael B.
Validated Reviewer
Verified Current User
Review Source
content

"Faster sales"

What do you like best?

With salesforce I have all the tools of work in one place, from the beginning of looking for clients until the end of closing sales agreements, concentrating on each client having an adequate order streamlining tasks and using the best tips to repeat

the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments

we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service

What do you dislike?

I do not like that the license costs in contracts go up annually when we are a for-profit company

The support is not so useful and efficient apparently they are not well trained to solve the given problems

What problems are you solving with the product? What benefits have you realized?

sales increase

you have a more specific order for each client

all the records of each client are registered

I can have a follow-up of each representative

Personalization of service to each client

Benjamin K.
Validated Reviewer
Verified Current User
Review Source
content

"CRM"

What do you like best?

I integrate sales with customer service and it is more useful because I have everything in the same place to interact with customers quickly and also know the performance of each vendor or team. There are those who sell more and have better service.

I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order

Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales

What do you dislike?

At first the platform was a bit complicated to learn how to use, I did not know how to do the processes besides that it has a lot of information and everything works with everything and I had to learn everything or if I could not create the campaigns or work as a team, the time and dedication made me learn to use the platform super well

What problems are you solving with the product? What benefits have you realized?

Representation of the brand, organization and sales has grown more and more and this has been thanks to Salesforce that with its platform we have been able to grow increasingly for the benefit of the company and of us employees

Anthony R.
Validated Reviewer
Verified Current User
Review Source
content

"organization and sales"

What do you like best?

I do not need to be an expert in sales or business to use the salesforce platform because it is easy to use and configure to start the sales process with each client that allows to have an order and the specific data of each not to be confused

relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have

I can access my salesforce account from any computer or mobile device at the time and place I want

What do you dislike?

I do not like that in the profile picture to establish it is wide and is cut and I can not configure the size as I want, there is no such thing as I cut it at the beginning is modified only to be established and I do not like how it is

What problems are you solving with the product? What benefits have you realized?

it is vital to have an order of all the data of each client to know in which process and to keep track of the sales made and for all this salesforce is of great benefit with its artificial intelligence

Amanda S.
Validated Reviewer
Verified Current User
Review Source
content

"Good app for sales I like"

What do you like best?

is a CRM app based on the cloud for sales, marketing that I like to use is easy and innovative to work with clients your configuration has nothing complicated to enter all the information you need to start using it well

What do you dislike?

Try to use the app on my cell phone to always have it with me and help me when I was not in the office I could work but it is too slow the screen is blank when trying to open and restart, I can not do everything from the app is more complicated that's why I uninstalled it I did not like how it worked so I only work on the pc

What problems are you solving with the product? What benefits have you realized?

To have a more defined control and better order of sales is very good application in the company we use it a lot apart from me and I can take an order and follow up of each client or a more ordered database

Alejandra S.
Validated Reviewer
Verified Current User
Review Source
content

"Ease of use and configuration"

What do you like best?

Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.

It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.

What do you dislike?

Being able to upload everything to the cloud is good but when they are large files it is loaded and when I realize it stopped and did not upload everything so it's the whole process again, that's why I defined uploading small files and those that are big upload them in parts so that it does not happen again because it takes time.

What problems are you solving with the product? What benefits have you realized?

The problem solved has been to be able to make groups of the clients lists to be able to find them faster and have a more organized base in the system.

Mark M.
Validated Reviewer
Verified Current User
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Service Cloud the best customer service"

What do you like best?

Salesforce Service Cloud is a very complete program, you can give assistance and technical support to your clients, receive reports of Services, Taxes, HR, Payroll and manage them all from the same place, regardless of the level of work that our client has (Manager, Employee, Supplier and more). Without a doubt, it is a solid and complete tool.

What do you dislike?

Service Cloud does not really have something we do not like, but we can recommend some improvements, such as providing a section of accounts to solve more customer's concerns. Also improve the failures that the Shoretel application usually presents for the telephone system that sometimes can delay us with the work. Of rest it is a good program that we can recommend.

Recommendations to others considering the product:

We recommend using this program so that they can make their work easier and more practical. With Salesforce Service Cloud they can be closer to their customers, saving time since they keep everything necessary for support and advice in one place. In addition to being able to manage the data of your clients and keep reports of their work activities. Without a doubt it is a program that we can recommend.

What problems are you solving with the product? What benefits have you realized?

It is a program where we can manage our staff from the same place, plus we can integrate it with other applications. If you have many clients or departments with this program it is easy to organize all the work to meet the requirements of our clients. We can offer advice and support, receive and send tickets, give advice from the same place.

James J.
Validated Reviewer
Verified Current User
Review Source
content

"A great product with the seal of quality and safety of Salesforce"

What do you like best?

The support chat designed to provide the best customer service, is one of its strengths, the ease of communication and the wide range of tools to provide customer service, with the best standards of quality and safety, plus the base of customer data, is maintained in a secure and orderly manner, in a better arrangement than other similar software such as excel.

What do you dislike?

They can improve customer service a bit, since they can take a few hours to respond to emails, and sometimes an immediate response is necessary.

Recommendations to others considering the product:

the support must be much faster and more efficient, we need answers in minutes, not hours.

What problems are you solving with the product? What benefits have you realized?

The information of our clients is now in the ideal place, we now have a large database of past, current and future clients, in this way we know how to take each one of them, to offer them the best Support, in Pizza Patron, for obvious reasons our clients, are the most important thing for us, and thanks to Salesforce, we can provide the attention they expect so much from us.

Brian W.
Validated Reviewer
Verified Current User
Review Source
content

"Remedy Force"

What do you like best?

The remedy force cloud application can be linked to our enterprise authentication system - this means we can use single sign on to log in to the product using the web interface.

Salesforce cloud also has integration with Microsoft Flow - this allows us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events

I have experimented with flow integration, however it requires more documentation to be able to make the tools more usable

What do you dislike?

Search does not allow complex queries

Interface does not work on all browsers

Poor integration with email service

Search results are not presented in any logical order - the search function is just a basic "free text" seach - this needs to be a better search using proper conditionals

It would be useful if these was more doumentation for using the service with Microsft Flow - I have tried to use the service but it doesn't tell me what I ought to be ablw to do. If there were some concrete examples of how to use the application programming interface then that would be very useful

Recommendations to others considering the product:

Confirm it fits your requirements before committing to the product

What problems are you solving with the product? What benefits have you realized?

Problem ticketing

Change requests

Incident reporting

Service requests

Athanasios S.
Validated Reviewer
Verified Current User
Review Source
content

"Great Customer Overview and Support Platform"

What do you like best?

The different methods of submitting support requests and dynamic routing. You can submit requests through chat, email, and support forms. This tool has a great email2case tracking functionality that allows customers to even login to view their case. Agents can quickly look through their queue to see what they need to address based on priority or escalation. This platform allows agents to use predefined templates based on specific requests that come in.

What do you dislike?

If you are not a Salesforce Admin, this can take some time to learn and setup. You will need someone with Salesforce experience to set this up in order to get the best experience with this platform. If you are currently using this platform but in classic version, it can take time to adjust configuration and user experience if you want to switch to lightning experience.

Recommendations to others considering the product:

Great for a 360 view of your customers. If setup correctly, you can run great reports/dashboards of incoming cases allowing you to setup KPI's for your internal support team. If you want to view your internal support process, this gives you great measurements on duration of incoming cases being closed and volume of cases closed by agent. This can be implemented for any size of support teams and customer volume.

What problems are you solving with the product? What benefits have you realized?

Quickly connect with customers allowing agents to easily navigate through the cases. Agents also have different methods of communicating with the customer and better visibility of the customer. For example, how many cases they submitted previously, previous communication, entitlement status, and even previous products they purchased.

Thomas C.
Validated Reviewer
Verified Current User
Review Source
content

"connect with clients"

What do you like best?

with salesforce I can connect more with customers and have a sales order

productivity has increased because there is a clearer and more orderly basis with the necessary and most important information from customers

It is a quite simple platform to use, it gives all the steps to follow and start from the beginning to know how to use it

Sales are faster

What do you dislike?

the prices offered by this platform are quite high it is true that it helps sales increase but if the highest and most productive plan is paid, there is a lot of profit in this purchase process

What problems are you solving with the product? What benefits have you realized?

The benefit is to increase sales, customers, productivity and have an improved control of customers to be able to schedule calls and have a history of each customer and know exactly the process that is with each of them without making mistakes

Wayne S.
Validated Reviewer
Verified Current User
Review Source
content

"Help in sales"

What do you like best?

It helps me to have a clear and orderly history of each client with all the relevant information that is needed from each one with the details of the negotiation, in what stage it is, what product we are selling and the budget of each one.

The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it

What do you dislike?

I would like a complete tutorial of the entire platform because the platform is so big at certain times I felt lost and I would like to be more informed on how each icon works

What problems are you solving with the product? What benefits have you realized?

The best benefit that this platform can offer is to increase sales in an intelligent, fast and orderly manner; revenues are the most important for the company, which significantly increases

Ravi K.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Reduced Cost and Effective Tracking of SalesTeam"

What do you like best?

My Marketing team and Sales team uses Salesforce on a daily basis to manage the new and existing clients. WIth customized workflow, we can easily create cases and track them using Salesforce.

Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.

What do you dislike?

Faced few issues while integrating with Azure.

When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.

Recommendations to others considering the product:

Amazing tool if your Sales team has to coordinate with more than one team. With cloud, Salesforce can be easily accessed from various parts of the world.

User forums are very active and helps you on any issue you might face.

With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.

Dashboards help management to track the teams progress.

Workflows help Sales team to collaborate internally well to close the deal.

What problems are you solving with the product? What benefits have you realized?

Initially when looking for a CRM tool for my sales team, everyone suggested Salesforce to me as it is very innovate tool that delivers all the requirements for the individual needs and perfect for management. After doing some basic research, we bought this tool and very happy. Online support and forms are very active and answers the questions we have. With the UI, we can easily train the new sales persons.

Scott G.
Validated Reviewer
Verified Current User
Review Source
content

"SalesForce for Schools"

What do you like best?

There are a handful of aspects that make SalesForce easy to love. First and foremost is the way in which it integrates with other services as a CRM. We use Classy for a donation platform, and that ultimately allows us to skip over exporting and importing our information.

What do you dislike?

Dislike is sort of simple, and that has to do with the reporting function of SalesForce. It's easy enough to spend time customizing a report, but saved reports become less easy to navigate, we've heard. Or perhaps it's that we can't share reports across user bases as easily, and that causes us to run into some trouble.

Recommendations to others considering the product:

I would say this product guarantees you the opportunities to integrate other systems, and that alone improves upon cost-benefit.

What problems are you solving with the product? What benefits have you realized?

Problem solving wise, we needed a CRM that could help us reduce time navigating between systems for info and SalesForce not only integrates across platforms, but synthesizes those files we need most.

Sreenath T.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Salesforce-Ease of use "

What do you like best?

Effective range of Features like, reminders, notes, attachments, tasks, knowledge articles, customer information, easy to create tickets, Dashboards, Best thing is to find all customer details at one place.

Can send emails to customer from tickets. Best tool for customer relationship management (CRM).

For employees, Communities give support in the form of HR information, logging tickets, and sharing questions and answers.

What do you dislike?

Bit slow while jumping into smart view tab. Sometimes bit difficult to pull the reports.

Recommendations to others considering the product:

Highly recommended to use, Ease to use the software and interaction between the customers. All customization's at finger tips.

What problems are you solving with the product? What benefits have you realized?

We are in the tech support field and solving problems to customers by internally like, AD, LDAP Microsoft office, windows etc.., Also provides all details of customer and also CMDB list of all employees.

Soumyadeep N.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Pioneer of the Cloud"

What do you like best?

Salesforce can be integrated with multiple systems. This gives us an enhanced visibility to each system and users can review the work. The best part of it being that if a team member has been moved to a different team, all access related actions can be handled by clicks and settings and no extra maintenance efforts are required.

What do you dislike?

The organization wide limits are a drawback. The multi-tenant architecture has ensured that all systems are running with the same limits . While this is accurate to the usability prospective, with high grade enhancements, some legacy systems cannot be integrated or moved here because of the limits that Salesforce has in place.

Recommendations to others considering the product:

Ensure to understand the organizations limits before investing in the technology. Salesforce would be a good choice for operations ranging from Mid to

What problems are you solving with the product? What benefits have you realized?

With the current markets and systems, Salesforce has a foot in almost all business solutions. Salesforce service and Sales cloud being connected to each other, we have multiple solutions for almost all the requirements including CPQ. This plays major role in all verticals like Banking, Finance, Healthcare, Telco, high grade Machines.

The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.

With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.

Kyle C.
Validated Reviewer
Verified Current User
Review Source
content

"Great for HelpDesk"

What do you like best?

The great thing about using Salesforce for HelpDesk is the tickets are created and generated to better help resolve client issues. You assign the account and contact information and create an addressbook of data. You are also tracking problems that your clients have had along with the resolution to close the case

What do you dislike?

One things I don't like is that you are able to create different views of your tickets but the way to create the different views aren't quite intuitive. The canned views are good that the site comes with however I wish that it was easier to make custom views

Recommendations to others considering the product:

Great tool for ticket creation and tracking.

What problems are you solving with the product? What benefits have you realized?

We manage a database and what we are doing is allowing customers to create help tickets through a portal or they are able to email the issue to our email address. We need to track KPI's by storing this information and also track what kind of issues our clients are having. These are really great in the long run.

Samael L.
Validated Reviewer
Verified Current User
Review Source
content

"Salesforce"

What do you like best?

What I like about Salesforce, is the ability to handle customer's accounts. You can easily manage their accounts and add, delete, edit their information. We utilize this tool to have our customer's information and be able to get in contact with them if anything. This tool has "Help and training" so you can learn how to use efficiently the tool. Thanks to Salesforce, our data base is super organized and we don't have issues looking for profiles. This is something I like. You can look for accounts using the customer's email address or their phone number.

What do you dislike?

What I dislike is that it does not offer like many features. However, the ones it has, are the best. I personally think they can add value to the current features it has because they are very useful. They can increase their efficiency so it provides a better experience for us. Another thing I dislike is, that you are not able like to set reminders.

Recommendations to others considering the product:

Salesforce is the best tool for the database. You will not regret having this awesome tool in your company. It helps in a lot of ways. Making calls, sending email, administrating accounts, creating profiles, etc..

What problems are you solving with the product? What benefits have you realized?

We utilize this tool to have our customer's information and be able to get in contact with them if anything. We have the ability to send emails directly from Salesforce. As well, the ability to make calls through this tool.

Nicholas K.
Validated Reviewer
Verified Current User
Review Source
content

"Great product after you learn how to use it."

What do you like best?

I like how easy it is to navigate between sections within the software. If you need to see CSAT, it simple to switch to that, and not lose where you were working on another tab. I also like the ability to see me list of cases while working on another case. This gives me the flexibility to open another case without loosing my place. And the tabs at the top are excellent! Switching back and forth between tabs is a breeze. User profiles for fellow agents are helpful and allow me to find out who their supervisors are, and it gives me access to their contact information.

What do you dislike?

It can be a little glitchy and slow at times. The calendar function looks like it's from the beginning of time and is a little hard to read at a glance. I also don't have the ability to edit my case notes. I know it can be done, but every time I ask our internal support, they don't know how to fix it and they claim there isn't a way. I use two separate instances of SF, so I know it's possible.

Recommendations to others considering the product:

Make sure you really take the time to learn about everything it has to offer while you're using it. Nothing worse than an entire team not knowing what they're doing, or how to navigate the software. Also, the calendar feature is functional, but I wouldn't bet on that being your only calendar... I still use outlook every day, and that seems to work much better for me.

What problems are you solving with the product? What benefits have you realized?

We use it to track cases, and it's really easy to research our Clients' accounts and associated cases.

Gaurav J.
Validated Reviewer
Verified Current User
Review Source
content

"Great End User PaaS"

What do you like best?

Interface and User Friendliness . Reliability of Data.

It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.

It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.

What do you dislike?

Network Delay and Jitter. Unusual Downtime.

Recommendations to others considering the product:

Great Customer Oriented Platform for performing Vendor Management and storing information into a unified way. We started using Salesforce Service Cloud only about 2 weeks and have a already been fascinated with their way of operation.

What problems are you solving with the product? What benefits have you realized?

Vendor Management. Data Operations & Processes.

Unified way of storing huge data. Very Intuitive.

Marissa D.
Validated Reviewer
Verified Current User
Review Source
content

"Saelsforce review"

What do you like best?

I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.

What do you dislike?

There is a lot of clicking involved to close cases. I wish that the process was more streamlined. We have also had issues with the company settings being accidentally changed and administrators not having access to what they need.

Recommendations to others considering the product:

Absolutely! I love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.

What problems are you solving with the product? What benefits have you realized?

Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. It makes keeping track of everything our different teams do so much easier. I love it!!

Kamal M.
Validated Reviewer
Review Source
content

"Salesforce Service Cloud | Good CRM "

What do you like best?

The thing I like the most is the user interface and the live chat feature. It is very seamless and takes very less time for someone new to get used to it. I also like the corporate mail integration feature so we can directly mail people from within. It saves a lot of time switching to email client and copying the customer details to and fro, but this solves that problem.

What do you dislike?

It is a bit slow to load as it's feature heavy. With a bit of caching it should get fast over time. But other than that, I like it very much.

Recommendations to others considering the product:

Go for it. It is worth every penny.

What problems are you solving with the product? What benefits have you realized?

It has helped the full team to solve many issues like answering to customer queries on time. We follow SLA for replying to customers and this has helped us to keep it on time. As it is an overall solution, we have also linked them with our Social Media platforms, so we can answer the queries of Facebook, Twitter directly over here without ever switching to the actual platform. It has overall made it very convenient for us.

Trey P.
Validated Reviewer
Review Source
content

" Simple and fast configuration"

What do you like best?

Salesforce Service Cloud is excellent because it has so many ready-to-use features as soon as you get access, which makes it easy to use. Initially for basic service needs, you can start using it easily from the first time and then make improvements as the time of use progresses.

It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers

What do you dislike?

Although it is a very useful tool I think that at the same time it has many features and configurations that can be complicated in some aspects.

It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.

Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved

Recommendations to others considering the product:

If you need a software that is easy to use and configure, this is definitely the first one that you should try

What problems are you solving with the product? What benefits have you realized?

We are responding to requests and closing cases 52% faster than we did before and almost nothing is overlooked because the control panels of the software helps us to see more clearly the status of cases and requests regarding customer service refers.

Hailey L.
Validated Reviewer
Review Source
content

"Wide and improved system"

What do you like best?

More and more this platform shows that you are interested in me as a client I feel satisfied to have this platform in my work because with its updates that do enter functions that have been of great support for my area of ​​work, in addition to its excellent service to the client that is at the moment that they are always efficient to answer any question that they ask and they do it in a very kind way that it's nice to contact them because I like the attention they have so excellent and their good functioning of the whole platform for marketing management

What do you dislike?

Without a doubt I can say that I do not see anything wrong with this platform because its excellent service has made me happy to use it and as a client of them I feel the value that they respect me and help me in any circumstance with the best disposition and way that I understand everything that they explain to me

What problems are you solving with the product? What benefits have you realized?

My area of ​​work is much easier to manage through this application that allows me to have everything ordered from each client and make a marketing improvement with tips and advice that they do through the platform and that are helpful to raise the sales and increase customers

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Best tool for an excellent Customer Service."

What do you like best?

What I like most about this program is how fast I can solve a problem to the client and how quickly I can look for specific information because everything we have within Salesforce, data of the items we sell, quotes, customer information, internal departments, reports, etc., all in one program.

What do you dislike?

Because it is an extensive program where you can have many things in a single application at the beginning it can be a bit difficult to use it would be advisable to have instructions to know how to use it.

Must have fast internet.

Recommendations to others considering the product:

I would tell them to use this program if they are a company that is looking for excellent customer service, quick solutions and if they are an international company they have not only have the company in one state.

What problems are you solving with the product? What benefits have you realized?

I have to say that this program is incredible; it has an excellent displacement of options.

We in this program have all the information about our products.

Can detail how many products we have in stock, the description of the material and all the components that we bring, with this the executives of the company make quotes to be presented to the schools with all the detailed information, in salesforce we can modify the quotes and make new ones.

We can also process purchase orders and receive orders that customers put on the web.

Regarding customer service, we use Salesforce to give a personalized follow-up to any problem that a client has with our company.

We create a case and once created we obtain a number which we can give it to the client as a follow-up of his case, this has come to be a great help for the company since we have many customers with enough demand and given the case that are schools we try to have high customer service, avoid mistakes, and quick solutions, this program has come to offer this and more.

Through the cases we can contact departments within the company or the same customers for anything concerning your order or your case as well as anyone within the company can get into the case from salesforce and review or follow up. We have obtained many happy customers and because of that Salesforce makes us happy.

Apart from all this, we can download documents and complete reports to excel in a fast and effective way. I recommend it.

Brenton R.
Validated Reviewer
Review Source
content

"Salesforce Service Cloud the best CRM and sales management"

What do you like best?

We like to use Salesforce Service Cloud because it is excellent for support and technical service, it helps us to maintain a direct and fluid communication with our customers through live chat and phone calls creating a call center that allows us to offer a quality service and With social management our agents have all the necessary information at hand.

What do you dislike?

We believe that their prices can be somewhat high, something that for small companies can be a problem and even, large companies having to use so many services, their costs for consumption will increase.

Recommendations to others considering the product:

If you need a complete CRM, in addition to providing technical support and creating sales campaigns, Salesforce Service Cloud is the indicated program that meets all these characteristics and more that will help you improve your company as you help us.

- Integration of Computing Telephony (CTI)

- Automatic case assignment

- Roles and Permissions

- Automatic response of the case email

- Product tracking

- Add-ons for Live Agent chat

- Community of clients

What problems are you solving with the product? What benefits have you realized?

Salesforce Service Cloud has helped us improve sales, since it allows us to manage campaigns and with your CRM we have a complete view of all your information that allows us to improve campaigns and capture your satisfaction. In addition it does not benefit in the social administration since we can attend the clients of Facebook, Twitter and with the detention of languages, key words we improve the channel of communication with the client.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Lot's of features and modifications but hard to specialize the tools to what you want."

What do you like best?

There are lot's of features and modifications that you can perform to tailor Salesforce to what you want it to do, if you can customize it correctly you will have a very helpful service in Salesforce service cloud.

What do you dislike?

The amount of customizations and modifications is overwhelming and easy to make mistakes. Because of this the software can be very buggy. I don't know if it is inherently buggy or just because our Salesforce analysts do not midy it correctly. either way, if you know what you are doing it can work great. But it is complicated and taught to specialize it to do exactly what you want it to do so it can be buggy and hard to use sometimes. In other words, all the features and customizations can be overwhelming. Also, even on some of the basic things and operations I would find myself refreshing the page a lot because the page would not load correctly or something like that.

Recommendations to others considering the product:

If you have a Salesforce admin that knows what they are doing it can be very helpful.

What problems are you solving with the product? What benefits have you realized?

We used it as a help desk and to keep track of metrics. As far as pulling metrics from it, if you know what you are doing, it can be very helpful. But from purely a user's standpoint it is a complicated piece of software, and can be frustrating when it is performing buggy, or there are so many options you just don't know what to do. It does not have . an easy or intuitive design and could benefit from a few improvements in that area.

Schqueatta J.
Validated Reviewer
Verified Current User
Review Source
content

"Ease of use"

What do you like best?

It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.

What do you dislike?

I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.

Recommendations to others considering the product:

This product is so userfriendly. There is really no need for training.

What problems are you solving with the product? What benefits have you realized?

It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.

rubi r.
Validated Reviewer
Review Source
content

"We manage use it on 3 departments"

What do you like best?

By following a simple sequence of steps, we were able to automate business processes that has given our company several hours of efficiency. It splits the services process into different sectors, known as channels, making it visually easy to check. Besides, it allows integration with several 3rd party solutions when working on big projects.

What do you dislike?

Although I like the UI, I consider the dashboard has few chart type options, at least when working on bigger projects. I have encountered an issue on the Resolution field and is that Salesforce does not always auto populate. I still can’t find an explanation for this.

Recommendations to others considering the product:

For companies and/or professionals wanting to establish data object structure for costumers. If your company owns multiple clients and is in need of multiple resources, Salesforce Service Cloud is especially suited for managing complex situations, providing reports clear enough to review the data.

What problems are you solving with the product? What benefits have you realized?

On the IT department, we set up Salesforce Service Cloud for managing the departments of customer service, marketing and sales. It’s especially useful for inquiries from our clients and suppliers, for automating business processes and other sorts of tracking actions.

Justin D.
Validated Reviewer
Verified Current User
Review Source
content

"One of the best help desk solutions for tracking"

What do you like best?

I really like the live-updating interface that shows all current cases open and who is working on what, as well as tags to keep track of common and uncommon issues.

What do you dislike?

The bulk updating can be a bit slow at times, but other than that everything works pretty good.

Recommendations to others considering the product:

If you're looking for an easy to implement a help desk solution that is easy to train users on, then this is the right place. We were even able to get our accounting team using it.

What problems are you solving with the product? What benefits have you realized?

We used to track trouble tickets through email, skype, inbound phone calls, but had no real way of keeping everything together. This helped us put everything in one place and organize the team.

Nathan B.
Validated Reviewer
Review Source
content

"Flexible sales CRM"

What do you like best?

It is easy to utilize and to have the capacity to explore in your board. It additionally enables us to offer help and counsel, and even the best part is that we have an immediate contact through talk or calls, enabling us to speak with our clients customized.

What do you dislike?

I can not do everything from the portable application since it is increasingly entangled that is the reason I uninstalled it I didn't care for how it functioned so I just work on my PC.

Recommendations to others considering the product:

On the off chance that setup accurately, you can run extraordinary reports/dashboards of approaching cases enabling you to setup KPI's for your interior help group. On the off chance that you need to see your interior help process, this gives you incredible estimations on length of approaching cases being shut and volume of cases shut by specialist. This can be executed for any size of help groups and client volume. Client discussions are dynamic and causes you on any issue you may confront. Exceptionally prescribed to utilize.

What problems are you solving with the product? What benefits have you realized?

Occurrence announcing. Administration demands. Deal with our staff from a similar spot, in addition to we can incorporate it with different applications. Rapidly associate with clients enabling specialists to effectively explore through the cases.

James R.
Validated Reviewer
Review Source
content

""Fantastic administration ticketing management framework.""

What do you like best?

I have various things that makes me like Salesforce. One, this item is easy to personalize, influencing the client to make the most of its communication. Two, it has an ideal mechanization framework, which makes the monotonous undertaking oversaw and this makes the business procedure quicker. Once more, the security of this item is on point, where just the approved or allowed people who can get entrance. Fourthly, Salesforce has been positioned as a standout amongst the most imaginative firm, which continues getting another thing the market. All the more in this way, Salesforce has a responsive emotionally supportive network, which even goes past their ways and offer preparing administrations to anybody by simply clicking a catch. I cherish how Salesforce works.

What do you dislike?

It is very costly, and this makes it difficult for another client to get it. The seller should consider fitting its expense.

Recommendations to others considering the product:

Salesforce is the best stage out there to enable you to determine your business issues! It is the best CRM that you can get to anyplace; whenever!

What problems are you solving with the product? What benefits have you realized?

SalesForce is an incredible instrument that has helped our organization in driving revenue,results and execution to every customer in our business advancement, enlisting and lead age endeavors in only a limited ability to focus time. We have profited enormously from having the capacity to serve our clients rapidly, by keeping a precise control of offers, deals and customized consideration, better reaction time, and a noteworthy increment in deals. We have likewise had the capacity to oversee distinctive media in a similar spot, for example, tickets, visit, informal communities, demands, support, deals requests and installment records. Salesforce is without a doubt a program that can decidedly profit any organization.

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