I like that it is very intuitive, easy to navigate, easy to use, lots of great features to help make my business better.
I was using Mailchimp, which had given me the ability to send my daily inspirational quote to my subscribers for 5 years. For that purpose, it was great. But with a growing list and interest, came the need for me to start automating. That's when I realized I had outgrown Mailchimp.
I took a good 3 to 4 months researching a new email marketing/automation platform. I read reviews, I watched tutorials on YT so that I could see the guts of several platforms. I asked around. The reply was consistent: AC is very robust and the easiest to use. So I finally made the decision for AC, and I am so happy I did.
To start, the actual sale process was a real treat. I first signed up for the free trial, within a couple of hours someone called me to check up on me. Did I need anything? Did I find everything I was looking for? Did I want to accomplish something in particular? WOW Thanks, I have a Spanish-speaking audience, can I make everything in Spanish? "Of course" she said, then she put me in touch with Cristina, their bilingual expert.
Cristina called right afterwards. She was super friendly, and got me to fully sign up in the right plan. She set me up with Shiv, for my onboarding sessions. My experience with Shiv was outstanding. He was personable, friendly and extremely helpful. He made it easy for me to follow along, and to even come up with my own automations and strategies in no time. Just comfortable and fun!
Some time afterwards, I had an emergency. A crucial automation for my membership site launch would begin on a Sunday, when suddenly something triggered it to go live the Wednesday before. I immediately submitted a ticket to the help desk. And I also emailed Cristina as she had offered help anytime. She got back to me real quickly and got me Shiv again to help me on Thursday. Shiv even called me that Friday night —from his home, on his personal time— to make sure everything was working as it should.
Well.... need I say more? Actually, yes! I feel that not only the AC team has my back, but that I have *friends* working with me. Cristina and Shiv have truly been outstanding in their support. So has Cris, with his excellent service during Office Hours, and instructive In Person Study Halls. He's a wealth of knowledge on marketing and automation strategies, tips and ideas. And, he's entertaining and great fun to listen to.
I like there are tons of great features, automation recipes already created for you. Just pick and implement. They have Office Hours, One-to-One meetings, Courses, Podcasts, etc. All sorts of education and trainings to help you get the best of the platform, and grow your business.
In short, I am just so happy with my AC friends! And the bottom line: I'm happy my new business is blossoming in the right direction thanks to this excellent platform. And, I have only scratched its surface!