# KnowBe4 Security Awareness Training Reviews **Vendor:** KnowBe4, Inc. **Category:** [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,371 ## About KnowBe4 Security Awareness Training KnowBe4 is the world's largest security awareness and compliance training library, empowering organizations to transform employees into a strong line of defense against cyber threats. Our comprehensive agentic AI platform creates an adaptive defense layer that mitigates risks associated with human error—a significant vulnerability in cybersecurity. The KnowBe4 platform combines AI-powered personalized learning experiences with automated phishing simulations that adapt to individual user behavior, addressing specific areas of vulnerability. Our industry-leading library features engaging security awareness and compliance content in 35 languages, plus modules for cloud email security, real-time coaching, and crowdsourced anti-phishing. Key Features: - AI-driven simulated phishing and personalized training that enhances user behavior against evolving threats - Enterprise-grade, AI-driven orchestration and automation, analytics, and reporting for efficient program management - Intuitive administration console enabling rapid deployment and immediate time-to-value - Risk Score enables precise risk identification and targeted remediation plans for effective risk management Through continuous intelligence and real-time coaching, KnowBe4 creates an active feedback loop that helps IT and security teams build a strong security culture while measurably reducing risk. Organizations of all sizes can efficiently manage their human and AI risk while delivering personalized training experiences that drive lasting behavior change and maintain compliance with industry regulations. ## KnowBe4 Security Awareness Training Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of KnowBe4, making security training easy to manage and implement. (151 reviews) - Users find it easy to create campaigns with **pre-built templates** in KnowBe4 Security Awareness Training, enhancing their experience. (137 reviews) - Users appreciate the **engaging and relevant content** from KnowBe4, which enhances user awareness and training effectiveness. (63 reviews) - Users find the **easy setup** of KnowBe4 Security Awareness Training to be convenient and user-friendly for the team. (61 reviews) - Users value the **extensive educational resources** from KnowBe4, empowering employees in the evolving cybersecurity landscape. (58 reviews) - Users value the **flexibility in topic selection and training assignment** , enhancing engagement and effectiveness in security awareness. (55 reviews) - Awareness Increase (55 reviews) - Helpful (53 reviews) - Users appreciate the **responsive customer support** from KnowBe4, making it easy to resolve issues effectively. (52 reviews) - Easy Implementation (43 reviews) **What users dislike:** - Users highlight the **problems with phishing tests** , noting they can be too realistic and cause confusion among end users. (41 reviews) - Users note the **repetitive content** in KnowBe4, leading to diminished engagement and familiarity with training scenarios. (35 reviews) - Users feel a need for more **customization options** and advanced reporting features in KnowBe4 Security Awareness Training. (28 reviews) - Users find the **content outdated** and repetitive, suggesting updates should happen more frequently for better engagement. (26 reviews) - Users find the **learning curve steep** , with a confusing knowledge base and challenging campaign administration processes. (20 reviews) - Poor Customer Support (16 reviews) - Users find the **inadequate reporting** features challenging, causing confusion and hindering effective training management. (15 reviews) - Integration Issues (15 reviews) - Module Issues (15 reviews) - Expensive (14 reviews) ## KnowBe4 Security Awareness Training Reviews ### 1. KnowBe4 Makes Risk-Based Security Awareness Easy and Measurable **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel Joseph D. | Cybersecurity Support Engineer, Aviation & Aerospace, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about KnowBe4 Security Awareness Training?** What I like best about KnowBe4 Security Awareness Training is how well it supports a risk-based, data-driven security awareness program rather than just one time training. We run quarterly phishing campaigns, and the platform makes it very easy to identify users who fail simulations and automatically enroll them in targeted clickers training. The Security Awareness Proficiency Assessment (SAPA) and Cybersecurity Culture assessments are especially valuable to us because they give us clear visibility into our organizational and employee-level weakness. Instead of guessing where our gaps are in terms of security, we can see them measured and tracked over time. What also really stands out is the ability to assign training each quarter based on actual user behavior and assessment results. Employees are trained on their specific weaknesses, which makes the training more effective and keeps engagement higher. The reporting dashboard also makes it easy to demonstrate progress and improve to leadership. Overall, KnowBe4 helps us move beyond compliance and build a stronger, continuously improving security culture across our organization. **What do you dislike about KnowBe4 Security Awareness Training?** While knowbe4 offers excellent training and phishing simulations, a few areas could be improved which are the training modules feel a bit outdated, and certain content can seem repetitive for employees who go through multiple quarterly trainings. The user interface and navigation can also be less intuitive at times, making it slightly tricky to find specific reports or historical campaign data especially for new admins. Despite this minor issues, the platform's ability to target training based on user weaknesses and measure progress makes it highly effective for building a stronger security culture. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** KnowBe4 Security Awareness Training solve the problem of human error in cybersecurity, particularly phishing susceptibility and weak security awareness among employees. By running quarterly phishing simulations, identifying users who fail, and assigning targeted clickers training, it addresses gaps in knowledge exactly where they exist rather than using a one-size-fits-all approach. The Security Awareness Proficiency Assessment (SAPA) and Cybersecurity Culture assessments give us measurable insights into organizational and employee weaknesses, helping us focus our training where it needed the most. The benefit for us is clear: we can reduce risk, improve compliance, and continuously strengthen our security culture by training employees based on actual behavior and measurable gaps. ### 2. Engaging, Customizable Training with Stellar Community Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nate F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 Security Awareness Training?** I use KnowBe4 Security Awareness Training to help train different clients about current cybersecurity threats in the workplace. I find the modules to be really useful as they allow me to create training plans that fit the specific needs of various industries like construction, education, religious institutions, and dental practices. I absolutely love how customized I can make my training. The Community feature and the mod-store are fantastic, as I enjoy creating custom modules recommended by other admins in the Community. It’s incredibly helpful to have like-minded admins to bounce ideas off of, which makes the training both efficient and effective. I appreciate that I can ask developers from KnowBe4 questions and feel supported like I'm part of a giant KnowBe4 family. The module plans manage to be both educational and entertaining, keeping users engaged in learning. Switching to KnowBe4 from Hoxhunt was a great decision, thanks to the cost, the welcoming community, and the friendly developers. The initial setup was very easy with help from a KnowBe4 representative who walked me through training setup examples in under an hour. Finally, I'm excited about the new AI features that will be added and hope more people join this amazing Community. **What do you dislike about KnowBe4 Security Awareness Training?** I wish that there were more options for the custom templates. Some of the categories seem a bit too niche for selecting what to train them on. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** I use KnowBe4 Security Awareness Training to educate clients on cybersecurity threats with tailored plans. It effectively engages users, making learning entertaining and memorable, unlike other platforms. ### 3. User-Friendly Automation with a Well-Documented Knowledge Base **Rating:** 4.0/5.0 stars **Reviewed by:** Mitch T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 Security Awareness Training?** I like that mundane tasks such as remedial training (for failed phishing tests) and smart groups are so user friendly to configure and maintain. I especially like that the knowledge base is well documented and I rarely need to engage support. KB4 is very easy to implement with M365 and there is documentation available on how to "whitelist" KB4 across multiple systems/areas. **What do you dislike about KnowBe4 Security Awareness Training?** Making even minor changes to some of the content isn't always very easy to accomplish and in some cases requires modifications to the source code. There are a few instances we have encountered where the PAB does not properly report the email in question and only throws a very generic error message. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It has mostly automated our compliance requirements to have at least an annual security awareness training and gives us the reporting capabilities to empower executive leadership teams with stats on our organizational security posture. ### 4. Best Phishing Simulations Out in the Market at a Premium Price **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer G. | IT SYSTEMS ANAYLST, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about KnowBe4 Security Awareness Training?** They have changed the view of the dashboard to a more user friendly appearance. My favorite feature is the organizational risk score. It give a clear breakdown of what should be focused on in your phishing campaign. KnowBe4 is starting to add some nifty new features to their Modstore like trainings that can be done via mobile with a heavy focus on deep fake defense. **What do you dislike about KnowBe4 Security Awareness Training?** I think that Knowbe4 offers a great robust program that allows you to easily track how well employees handle phishing emails. I would like to see that maybe they add in a feature where we pay for managed services though them. I say this because it is very time consuming to set up campaigns. Maybe make it easier for us administrators, like a point and click campaign! **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Making people more aware of phishing by "training" individuals on what to look out for. Also, is an opportunity to let them know how they performed on the Phishing simulation and creates awareness around cyber security. ### 5. Best E-Mail security awareness training available **Rating:** 4.5/5.0 stars **Reviewed by:** Mark L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about KnowBe4 Security Awareness Training?** KnowBe4 continues to strengthen and improve its product offerings by building on a solid foundation. Many of the products it rolls out are either free or offered at minimal cost, helping to expand the training and awareness. While most companies would place these products behind a paywall, KnowBe4 stands out by choosing not to do so. **What do you dislike about KnowBe4 Security Awareness Training?** While the training offerings have continued to evolve, the difficulties with delivering trainings effectively in a hybrid environment remain a cause frustration. This is not entirely KnowBe4's fault as Microsoft's disabling of Direct Mail Injection(DMI) limits functionality. However KnowBe4 continues exploring alternative solutions to mitigate these issues. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** From the training alone we have stopped and been able to rip malicious emails that made it past our email security due to users Phish Alerting the email. The training tought them what to do and then they have implemented it. The product is worth the money invested. ### 6. Every Click Counts- Knowbe4 Cyber Awareness Platform for All **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | DGM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** KnowBe4 can provides ongoing, customizable phishing simulations that mimic real attacks. it also helps employees recognize and respond to phishing in a safe environment. Knowbe4 provides a wide variety of training materials (videos, games, quizzes, posters) in multiple languages. Providing material in multiple language is one of the very good feature for Global organizations. Phish Alert tool is very useful for employee's to report the suspicious email. Risk scoring and reporting options are best to visualize the current situation and what action need to take to improve the overall security maturity of organization. **What do you dislike about KnowBe4 Security Awareness Training?** Nothing is available which I personally dislike. So far whatever features available in Knowbe4 are the best in industry. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Knowbe4 platform having multiple features and by using such training and awareness features, we were able to resolve several critical problems related to Human errors. Earlier several problems we were facing such as how to measure the security awareness, employees was not able to recognize the phishing. But once we started utilizing the knowbe4 platform we observed that the security maturity level of organization enhanced and improved. **Official Response from Isa Munoz:** > Thanks for the great review, Abhishek! It's great to hear that you're seeing real improvements in your team's ability to recognize and report phishing attempts. Amazing work in enhancing your security maturity! ### 7. Easy-to-Use Training Platform with Fresh Content and Seamless Microsoft Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Jnr Cyber Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about KnowBe4 Security Awareness Training?** Great platform that’s easy to use for training, with lots of options and content categories. The system integrates well with our Microsoft estate for email and Teams alerts, as well as SSO. The content feels fresh and engaging, and the platform runs smoothly, allowing bulk training to be pushed out at a competitive price per user. The support team is also excellent and always helpful with any queries we have. **What do you dislike about KnowBe4 Security Awareness Training?** There isnt much to dislike, the platform has been great and improvements released regularly to make the product more streamline and user friendly **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Organisation wide training to global org, allowing simple tracking, communications, reporting and also country/Department specific training ### 8. Clear, Up-to-Date Security Training with Effective Phishing Simulations **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo C. | Senior Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about KnowBe4 Security Awareness Training?** What I like most about KnowBe4 is that the training content is clear, up to date, and easy to understand for non-technical users. The phishing simulations and short training modules help reinforce good security practices on a regular basis without being disruptive. The platform also makes it easy to track progress and supports building overall security awareness across the organization. **What do you dislike about KnowBe4 Security Awareness Training?** One downside is that some training modules can feel repetitive over time, especially for users who have already completed similar content in previous cycles. Additionally, certain simulations may not always reflect the most recent real-world scenarios. Expanding content variety and updating simulations more frequently could further improve engagement and effectiveness. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Before using KnowBe4, we struggled with maintaining consistent security awareness across users and reducing the risk of phishing-related incidents. After implementing the platform, we now have a more structured and ongoing training program that helps users better recognize potential threats. This has improved overall awareness, reduced risky behavior, and saved time by centralizing training and reporting in one platform. ### 9. Phishing Simulation traning and support **Rating:** 5.0/5.0 stars **Reviewed by:** Kadir K. | Tech Coordinator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about KnowBe4 Security Awareness Training?** In addition to phishing simulations and real-life email scenarios, we appreciate KnowBe4’s up-to-date training content that evolves with emerging threats, the clear reporting and analytics that help us track user progress and risk reduction over time. The platform’s automation features have also made ongoing security awareness training more efficient and sustainable for our organization. **What do you dislike about KnowBe4 Security Awareness Training?** While the platform is generally intuitive, the admin portal could be improved by making navigation to the latest campaigns and key management features more streamlined and user-friendly. Enhanced dashboard customization and quicker access to frequently used tools would further improve the administrative experience. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It is training employees to recognize and be careful with phishing attempts to protect businesses and their sensitive information and assets. It ensures that employees understand the importance of cybersecurity and their role in maintaining it. It helps cultivate a security-conscious culture where employees prioritize and practice good cybersecurity habits. ### 10. User friendly training with reliable insights that help our employees understand the importance of security. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric V. | Program Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about KnowBe4 Security Awareness Training?** The recent UI overhaul sets KnowBe4 apart. Users can switch between KnowBe4 products from a single menu, and they have clearer access to assigned trainings. The visual designs and brandings are consistent and modern. The content remains relevant to modern-day security concerns and is delivered in an easy-to-understand manner. **What do you dislike about KnowBe4 Security Awareness Training?** A customizable competition or leaderboard would be a marked improvement. At our company, we have a yearly competition using KnowBe4 but our points system varies from what KnowBe4's leaderboard uses. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The KnowBe4 Security Awareness Training is helping to solve the end user security crisis. While there are many ways that hackers try to infiltrate organizations, end users have always been the easiest target. This training from KnowBe4 is changing that and we're able to see data that supports this within our organization. **Official Response from Lily Borges:** > Thank you, Eric for taking the time to leave your feedback and for being a KnowBe4 customer. ## KnowBe4 Security Awareness Training Discussions - [Content](https://www.g2.com/discussions/15196-content) - 2 comments, 2 upvotes - [Best Practices for Admins Evaluating Suspicious Emails - Tools Used?](https://www.g2.com/discussions/15187-best-practices-for-admins-evaluating-suspicious-emails-tools-used) - 4 comments, 2 upvotes - [Is there any way I can enable the option to download the training videos?](https://www.g2.com/discussions/40996-is-there-any-way-i-can-enable-the-option-to-download-the-training-videos) - 2 comments, 1 upvote - [How to begin an awareness program?](https://www.g2.com/discussions/40992-how-to-begin-an-awareness-program) - 2 comments, 1 upvote - [How we can add point based system to reward the employees?](https://www.g2.com/discussions/37265-how-we-can-add-point-based-system-to-reward-the-employees) - 2 comments, 1 upvote - [View KnowBe4 Security Awareness Training pricing details and edition comparison](https://www.g2.com/products/knowbe4-security-awareness-training/reviews/knowbe4-security-awareness-training-review-12812959?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A20%3A03+-0500&secure%5Bsession_id%5D=3b8752c3-7616-4630-9352-e159de0333d7&secure%5Btoken%5D=660996a1ea43c7e442d7351504c6fe39d62cac978493809995eb61df553c4e1e&format=llm_user) ## KnowBe4 Security Awareness Training Integrations - [Adlumin](https://www.g2.com/products/adlumin/reviews) - [A-LIGN](https://www.g2.com/products/a-lign/reviews) - [Anecdotes](https://www.g2.com/products/anecdotes/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Blink](https://www.g2.com/products/blink-ops-blink/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews) - [COZYROC Solutions](https://www.g2.com/products/cozyroc-solutions/reviews) - [Drata](https://www.g2.com/products/drata/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hyperproof](https://www.g2.com/products/hyperproof/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Rapid7 Managed Detection and Response Services](https://www.g2.com/products/rapid7-managed-detection-and-response-services/reviews) - [Trustifi Email Security](https://www.g2.com/products/trustifi-email-security/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## KnowBe4 Security Awareness Training Features **Assessment** - Continuous Assessment - Phishing Assessment - Baselining **Training** - Content Library - Interactive Training - Gamification **Administration** - Risk-scoring - Customization - White-Labeling - Reporting - AI-generated Content ## Top KnowBe4 Security Awareness Training Alternatives - [Hoxhunt](https://www.g2.com/products/hoxhunt/reviews) - 4.8/5.0 (3,660 reviews) - [MetaCompliance Security Awareness Training](https://www.g2.com/products/metacompliance-security-awareness-training/reviews) - 4.6/5.0 (1,116 reviews) - [SoSafe](https://www.g2.com/products/sosafe/reviews) - 4.5/5.0 (791 reviews)