--- title: Box Reviews meta_title: 'Box Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 5373 reviews by the users' company size, role or industry to find out how Box works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 5373 scale: '5' date_modified: '2026-11-07' parent_category: name: Content Management url: https://www.g2.com/categories/content-management ---

Box Reviews & Product Details

Pricing

Pricing provided by Box.

Business Starter

$5.00
Per Month

Box Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Box, and what problem is it built to solve?

Box is an intelligent content management platform built to help organizations collaborate, manage the content lifecycle, secure important content, and transform business workflows with enterprise AI.

What languages does Box support?

Box supports 20 languages, including English, Spanish, French, German, and Japanese, and others.

What company sizes and industries is Box the best fit for?

Box’s positive feedback spans small businesses, mid-market organizations, and enterprises, with users represented across industries. The strongest clusters include:
  • Company size: Small businesses, mid-market organizations, and enterprises.
  • Industries: Information technology and services, computer software, marketing and advertising, education, construction, and financial services.

How long does it take to implement Box across a team?

The most common reported time to go live is under one month, though implementation timelines vary.
Time to go live Relative frequency
Under one month Most common
Under one day Also frequently reported
One to three months Reported by some teams
Three to six months or longer Less common, but reported

What customer support options does Box provide, and how do users find the overall support experience?

Box provides chat, a knowledge base, FAQs/forum resources, and 24/7 live-rep support. The support experience is mixed: users describe helpful, responsive assistance, while others report slow responses or difficulty reaching a person when they need help.

What is the experience like for teams switching to Box from another tool?

Switching to Box has often meant moving away from file-sharing and collaboration tools such as Dropbox, Google Drive or Workspace, and Microsoft OneDrive or SharePoint. The change is valued for more controlled sharing, stronger permission management, and easier collaboration around shared files and versions; some transitions feel straightforward, while moving established content and workflows can take more effort.

What tools and platforms does Box integrate with, and how do these integrations help users get more value from the product?

Box offers 48 integrations, including tools users connect to their everyday work:
  • Productivity and documents: Microsoft 365, Microsoft Word, Microsoft Excel, Outlook, and Google Workspace.
  • Communication and collaboration: Slack, Microsoft Teams, and Zoom Events and Webinars.
  • CRM and business applications: Salesforce Service Cloud.
  • Project and workflow management: Asana, Jira, and Workato.
  • Creative and document tools: Adobe Acrobat.
These connections let teams work with Box content from familiar applications, reduce switching between tools, and support file sharing and workflow handoffs.

What features or capabilities could make Box even more useful?

Box could be more useful with faster, more dependable handling of large files and easier ways to find and organize content. Recurring improvement areas include:
  • Make search more precise with stronger filters and more useful result ranking, especially in large repositories.
  • Improve sync speed and reliability for large files and folders.
  • Simplify permission and administration controls so complex sharing structures are easier to configure and manage.
  • Streamline navigation and common actions to reduce the clicks needed to find, move, and share files.

How useful do Box users find its AI features in everyday use?

Box AI can help users get through lengthy content faster, especially when they need a summary or a specific detail without reading every page. Users describe using it to summarize documents, ask questions about stored content, and extract key information; they find these tasks useful for saving time, while noting that important answers may need checking against the source and that results can miss context.

Is Box considered safe and secure for handling data?

Box is used to store and share sensitive business content, and users value its access controls, secure sharing, and visibility into file activity. Those controls can provide confidence when teams collaborate internally and with external partners, though configuring detailed permissions can take care, particularly in complex folder structures.

Box Reviews (5,373)

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Reviews

Box Reviews (5,373)

View 5 Video Reviews
4.2
5,373 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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ES
ELsbeth S.
Enterprise (> 1000 emp.)
"Secure, Seamless File Sharing Across Platforms"
5/5
What do you like best about Box?

The most helpful things about Box are its security and its ability to support multiple file types and platforms, all while maintaining a seamless user experience. Review collected by and hosted on G2.com.

What do you dislike about Box?

Sometimes I have to refresh sessions to apply changes or move files. It’s not a game changer, but it is annoying. After today, though, any concerns I had about Agents and the infrastructure needed to support Agents are gone, and I’m excited to see what comes next. Review collected by and hosted on G2.com.

TN
Tushar N.
Project Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Secure, Centralized Document Management That Streamlines Collaboration"
4/5
What do you like best about Box?

Box offers a convenient, secure way to manage project documents in one central place. I especially value its file-sharing features, access controls, and version history, which make cross-team collaboration more efficient. Keeping important files well organized and easy to access reduces confusion, strengthens coordination, and helps project workflows stay on track and run smoothly. Review collected by and hosted on G2.com.

What do you dislike about Box?

As a Project Manager, I frequently work with large files and documents that need to be shared across multiple teams. Box works well for day-to-day collaboration, but the upload size limit can be inconvenient at times, especially when I’m dealing with bigger project files. A more flexible upload limit would make the overall experience even better. Review collected by and hosted on G2.com.

Filip K.
FK
Filip K.
Project Manager
Small-Business (50 or fewer emp.)
"Easy, Intuitive File Collaboration with Strong Controls and Version History"
4/5
What do you like best about Box?

What I like most about Box is how easy it makes file management and collaboration. The interface feels clean and intuitive, and sharing files with clients or team members is straightforward, so everything stays organized in one place. I also appreciate the access controls and version history, along with its seamless integration with other tools, which is especially helpful when I’m managing multiple projects at once. Review collected by and hosted on G2.com.

What do you dislike about Box?

The biggest downside of Box is that some advanced features and integrations are locked behind higher-priced plans. File syncing can also feel slower at times than with other cloud storage services, and the way sharing permissions are managed could be more intuitive. Overall, the platform is reliable, but the pricing and the complexity of certain settings still leave room for improvement. Review collected by and hosted on G2.com.

Ankit  K.
AK
Ankit K.
Marketing manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Box Makes File Sharing and Collaboration Simple and Efficient"
4.5/5
What do you like best about Box?

So this one makes managing and sharing files in my day-to-day work easy. I can keep my documents organized in one place and quickly share them with teammates without having to send multiple email attachments back and forth. I also find the access controls and file version history helpful because they make it easier to manage documents and keep track of changes. Overall, Box makes document collaboration simpler and helps me stay organized and work more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Box?

One thing I find frustrating about Box is that managing a large number of files and folders can become time-consuming. Sometimes, finding a specific document requires navigating through several folders, and I would like the search and filtering options to make this process quicker. The interface can also feel a little cluttered when working with multiple files at once. Additionally, syncing larger files can occasionally take longer than expected. Improving file navigation and sync performance would make Box more convenient for everyday use. Review collected by and hosted on G2.com.

Krista W.
KW
Krista W.
Media and Branding Manager
Small-Business (50 or fewer emp.)
"Strong Branding and File Control, but Too Many Upsell Emails"
3.5/5
What do you like best about Box?

I like that it can be branded and that it has a desktop version to easily move files between the cloud and local servers. I very rarely run into any sharing or permissions issues like I do with Google Drive, and I'm more easily able to control my team and their owned content. Review collected by and hosted on G2.com.

What do you dislike about Box?

I dislike the constant sales emails from so-called account managers who are only interested in upselling me an Enterprise account or selling more seats, when I'm perfectly capable of adding seats as I need them. I'm not going to add seats just to keep them empty. Review collected by and hosted on G2.com.

Alice S.
AS
Alice S.
Motion Designer
Media Production
Small-Business (50 or fewer emp.)
Originally submitted 4/3/2023
Business partner of the seller or seller's competitor, not included in G2 scores.
"Perfect to share files with teammates/clients"
4.5/5
What do you like best about Box?

I really like the uploading system! It's fast and efficient. My company use only Box to share files with each other and with the clients. And we can preview photos and videos, it's really cool. Review collected by and hosted on G2.com.

What do you dislike about Box?

When I open Box on any web browser, I have to do the login every single time I enter the website. For example, I access the website on the morning, and if I need to access again on afternoon, I need to do the login again! So everyday I end up doing 5 or 6 logins. Box should memorize our access more time. Review collected by and hosted on G2.com.

KV
Katherine V.
Enterprise (> 1000 emp.)
"Flexible Capabilities for Different Business Needs"
5/5
What do you like best about Box?

Different capabilities for different business use. Flexibility and ease of implementation based on feedback provided. Review collected by and hosted on G2.com.

What do you dislike about Box?

I have no additional feedback at this time as things that I had disliked about it had been resolved by the Box team (legal hold on a doc and meta data level). Review collected by and hosted on G2.com.

C O.
CO
C O.
Small-Business (50 or fewer emp.)
"Easy, Secure File Storage, but Box Needs More Visibility"
1.5/5
What do you like best about Box?

I like Box because it makes file transfers much faster, and I don’t have to think about where my files are. I have a lot of data, and I use Box for work rather than my personal data on my laptop or Apple account. I like that my files are in a safe place, so I don’t have to worry if someone steals my computer. Box is an old company with a long time of experience with cloud computing and cloud storage. It was very easy to set up—just download and install it. Review collected by and hosted on G2.com.

What do you dislike about Box?

I think Box has good branding, but I don’t have much connection with the brand and don’t remember it. I’d like Box to connect more with users and new users, especially the next generation of developers, through community events and more visibility. I also don’t know whether Box has a program for startups. Review collected by and hosted on G2.com.

Divyshresth V.
DV
Divyshresth V.
Contributor
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Simple, Clean File Storage and Sharing Across Devices"
4/5
What do you like best about Box?

What I like most about Box is how simple it makes storing, organizing, and sharing files. The interface feels clean and easy to navigate, and it’s really convenient to have my files accessible across different devices. The file-sharing and collaboration tools are especially helpful when I’m working with others on projects. Overall, it helps me keep everything organized in one place, rather than having files scattered across multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Box?

One area I think Box could improve is pricing, since some advanced features may be out of reach for individual users or students. I also find that navigating through multiple folders and managing shared files can feel a bit confusing at times, especially when trying to keep everything organized. Uploads and downloads could be smoother as well, particularly with larger files or on slower internet connections. Overall, a clearer interface and more accessible advanced features would make the experience even better. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
Originally submitted 1/31/2026
"A Powerful Tool for Organized and Secure File Management"
4.5/5
What do you like best about Box?

What I like best about Box is its excellent balance of security, simplicity, and collaboration. The platform makes it incredibly easy to store, organize, and share files across teams while maintaining strong access controls and compliance standards.

I especially appreciate the seamless integrations with tools like Microsoft Office and Google Workspace, which allow us to edit documents in real time without switching platforms. The version history and file recovery features are also very reliable, giving peace of mind when working on critical documents.

Overall, Box has significantly improved our document management process by making collaboration faster, more secure, and more organized. Review collected by and hosted on G2.com.

What do you dislike about Box?

What I dislike about Box is that it can sometimes feel slower than expected, especially when uploading or syncing large files. The desktop sync tool isn’t always as smooth or intuitive as other cloud storage platforms, which can affect productivity during heavy usage.

Additionally, some advanced features and storage limits are locked behind higher-priced plans, making it less cost-effective for small teams or individual users. The interface, while clean, can also feel slightly complex for new users and requires a learning curve to fully utilize all functionalities.

Overall, while Box is powerful and secure, performance consistency and pricing flexibility are areas that could be improved. Review collected by and hosted on G2.com.

Questions about Box? Ask real users or explore answers from the community

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Chris E.
CE
Chris Eustace
•
Last activity over 2 years ago

Box Hubspot Integration - Open Beta

GU
Guest User
•
Last activity 4 months ago

Is Box A document management system?

2 Upvotes
1
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Pricing Options

Pricing provided by Box.

Business Starter

$5.00
Per Month

Business

$15.00
Per Month

Business Plus

$25.00
Per Month
Box Comparisons
Box Features
Device Syncing
Web Interface
File Type Support
File following
File Sharing
Simultaneously Editing
User and Role Management
Policies and Controls
Device Management