Justworks Reviews & Product Details

They have centralized certain HR features that makes it easy to onboard new employees and manage payroll. Review collected by and hosted on G2.com.

Despite paying a premium, I have not saved time using their services because their service support is either very slow (i.e. 7-10 weeks to resolve issues) or they completely fail to provide the correct documentation (i.e full W2 forms). We switched over to them mid-year and gave them all W2 info from the previous provider during onboarding, but they did not send full year W2 forms to employees. I asked them to correct this and they flat out refused. This is one example of an issue that will take me hours to resolve and likely cost me thousands of dollars. Review collected by and hosted on G2.com.

This is my #1 choice for PEOs. The platform is easy to use and navigate, organized and well laid out. From onboarding employees, setting up and enrolling in benefits, 401k, to making personnel changes to salary, titles, etc. this platform is the absolute best. I also love that employers still have control and the ability to make changes on their own as opposed to other PEO platforms. Customer service often has same day turnaround, and the chat feature actually solves problems without submitting a case and getting back to you weeks later. Review collected by and hosted on G2.com.

Report function is limited and needs to offer more capabilities. Review collected by and hosted on G2.com.

What I like best about Justworks is how simple and intuitive the platform is. As a startup with a lean HR team, having payroll, benefits, onboarding, and compliance all in one place saves us a tremendous amount of time. Review collected by and hosted on G2.com.

The biggest challenge we experienced with Justworks was customer support. After we transitioned off the platform, it was extremely difficult to retrieve historical employee documents that were needed for our records. Accessing prior documents felt unnecessarily complicated, which was frustrating given how essential they were for compliance and HR purposes. Review collected by and hosted on G2.com.

I really liked the ease of entering payroll hours at my discretion. Justworks gave me more than one option to enter hours, and incredibly easy to enter corrections. Review collected by and hosted on G2.com.

It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a one-stop shop for payroll, benefits, compliance work, additional learning, alerts for system updates of the connected platforms. Thus making the competitor more appeasing. Review collected by and hosted on G2.com.

It's very friendly and easy to use. Many employee HR services are very complex and hard to use. This one is simple and easy. Review collected by and hosted on G2.com.

Nothing. Maybe it could use more features but I don't miss anything. Review collected by and hosted on G2.com.

What I like best about Justworks is how straightforward and reliable they are. Their platform is easy to navigate, and their team consistently delivers clear, accurate guidance, which is critical when managing payroll and HR compliance.

What is most helpful?

The most helpful aspect of Justworks is their 24/7 availability and quick response time. No matter when I reach out, I receive timely and knowledgeable support. Everyone I've spoken to has been professional, helpful, and well-informed.

What are the upsides of using Justworks?

The major upsides of using Justworks are peace of mind and time savings. I can trust that our company, SLM Architecture, is staying compliant thanks to their proactive communication and support. Their responsiveness and expertise make handling complex HR and payroll issues far less stressful. Overall, they make a critical part of our business operations smooth and efficient. Review collected by and hosted on G2.com.

While I truly appreciate Justworks and have had a very positive experience overall, one area that could use improvement is the training modules. Since some of the trainings—like harassment prevention—are required annually, it would be helpful if the content was updated or varied year to year to keep it more engaging for returning users.

What are the downsides of using Justworks?

There really aren’t many downsides to using Justworks. Review collected by and hosted on G2.com.

Justworks is a great service that makes managing HR processes really simple and convenient. It is easy to understand even for beginners: everything is intuitive, nothing superfluous - just what you need to work. The main advantage of Justworks is that it brings everything together in one place. Payroll, benefits, taxes, employee onboarding, compliance - everything is under control, without having to use several different platforms. I also love that Justworks makes it easy to manage all aspects of work: medical, dental, and vision insurance, retirement contributions, and HSA/FSA accounts. Everything is set up so you don't waste extra time and can focus on what's important, the service takes care of everything that would normally take time. Plus, all financial information is presented transparently and you always know where your money goes. Separately, I would like to mention the support service. Guys are always on the phone, quickly answer and help to solve any question, this is especially important when urgent tasks arise. They also have an app for both platforms and it makes it easy to use from your phone. I had to go to the dentist to find a Member ID for my plan, good thing I had the app installed before and it was quick and easy to use. Review collected by and hosted on G2.com.

I don't really have anything to criticize Justworks, I like everything about it. Review collected by and hosted on G2.com.

Being in an operations role within a small business means wearing many hats. Up until we onboarded with Justworks, payroll, contractor payments, 1099s, and overall payment administration was time intensive. Now, onboarding contractors and employees is simplified and streamlined with an intuitive interface. We've actually onboarded vendors who specifically provided feedback regarding how easy it was to setup their account. Review collected by and hosted on G2.com.

Finding areas I dislike is difficult, however the only very minor pain point is the link that folks are provided to onboard in the system. If they don't click to activate within 24 hours, the link expires. I've had to retrigger invited multiple times in the past, which is easy to do. But with a little more time than 24 hours, it would eliminate the need to have to resend links. Review collected by and hosted on G2.com.

Website loads quickly, has a simple layout, is easy to use, has the features we need, was pretty easy to implement, offers great customer support, and integrates with our online accounting software. I use it regularly, and when I do, it's actually an enjoyable, smooth experience. Compared to more complicated DIY systems, or other types of payroll companies where you have to coordinate everything through their payroll specialist, Justworks is the best option I've used. Review collected by and hosted on G2.com.

There are a few small features that could be added, like the ability to set recurring expense reimbursements, but they are minor features. No dealbreakers. Review collected by and hosted on G2.com.

The monthly fees and Health Insurance options Review collected by and hosted on G2.com.

Not aggregating taxable income before applying W4

Not having one paystub with one direct deposit

Not being able to handle a 9-5 workday with paid lunches and process Salaried Non-Exempt employees correctly

Passing all expenses through one P&L account instead of mapping Expense Report categories to P&L accounts

No ability to print out a readable invoice

No dedicated Customer Support Review collected by and hosted on G2.com.