Ashby Reviews & Product Details

Ashby has the market’s best data dashboards across hiring metrics, including Candidate Experience NPS, Hiring Manager Surveys, and Quality of Hiring. It also offers some of the market's most efficient scheduling and project management tools for running recruitment projects. Their Chrome extension and sequence tools are very good as well. On top of that, it’s easy to use. Review collected by and hosted on G2.com.

The sequence feature could still be improved a bit by offering more tailored options and more customizable steps within a sequence. For example, it would be helpful to be able to log a phone call as part of the sequence, or include a text message step, etc. Review collected by and hosted on G2.com.

Ashby brings a lot of the recruiting workflow into one platform without making it feel overly complex. From a Principal Recruiter perspective, the combination of a strong ATS, sourcing capabilities, reporting, and automation is particularly valuable.

The UI/UX is one of its strongest points. It is intuitive to navigate, and having candidate information, interview feedback, scorecards, and pipeline activity in one place makes it much easier to manage multiple searches and stay on top of hiring processes.

I find the AI capabilities promising, particularly around interview note-taking and reducing administrative work for recruiters and interviewers. The possibility to spend less time on documentation and more time on candidate and stakeholder interaction is a significant benefit. Review collected by and hosted on G2.com.

The main area I would improve is the depth and flexibility of some features. Ashby is very powerful, but with that comes a learning curve, particularly when you want to move beyond the standard workflows and build more advanced reports, dashboards, or processes.

The reporting and analytics are strong overall, but some more complex reporting requirements can require a good understanding of how the underlying data is structured. For a recruiting team that wants highly customized metrics, there can be a bit of a gap between what is available out of the box and what requires additional configuration.

I would also like to see the AI functionality continue to mature. The potential is significant, but AI features need to consistently save meaningful time while maintaining accuracy and giving recruiters enough control over how the output is used. Review collected by and hosted on G2.com.

Ashby is truly an all-in-one tool. You have the ATS, strong reporting capabilities, and an AI notetaker, so everything is in one place. The support is also amazing, and the team is very responsive and helpful. I also really appreciate how Ashby continuously evolves and introduces new features. It feels like the product is always getting better and making our lives easier. Review collected by and hosted on G2.com.

There’s a lot of functionality, so sometimes it can take a few extra clicks or a bit of time to figure out the best way to set something up. Review collected by and hosted on G2.com.

Ashby has completely transformed our hiring process at Teya, providing the team with much greater visibility into recruitment and helping us identify and address bottlenecks. The reporting feature feels like a standalone product—the insights it offers have been truly eye-opening, revealing valuable information about areas of the business beyond just talent acquisition.

The product support is excellent. Unlike many companies that simply sell you software and move on, the Ashby team is highly knowledgeable, responsive, and always ready with a solution. If they don’t have an answer immediately, they are willing to develop one for you. Review collected by and hosted on G2.com.

For beginners, the platform may feel quite intimidating due to its extensive customisability, which can make certain areas confusing. However, there is a wealth of help material and educational content available online to help users get up to speed. Still, if you are someone who doesn't have much time to dedicate, the learning curve might feel even steeper. Review collected by and hosted on G2.com.

I'm one of Ashby's biggest fans and find it hard to pick just one favorite feature. The usability stands out on both the recruiter and hiring manager sides, and the clarity of the reporting is excellent, paired with a high level of customizability that lets us tailor it to our needs.

Beyond the product itself, the Ashby team is genuinely customer-centric and responsive to client needs. They're also great at building community, which means Ashby users can connect with each other, share best practices, and learn from teams across different geographies. Review collected by and hosted on G2.com.

Almost nothing comes to mind. If I had to name one thing, it would be around job access rules: I'd like the option to give more people outside the core decision-makers on a hiring team visibility into pipeline status and application progress, without that automatically triggering a paid seat. That said, I understand that every business model has its own logic behind these choices. Review collected by and hosted on G2.com.

I am a team of one at a 140-person agency. I am able to handle all of our recruiting needs for about 20 to 30 roles per year in Ashby.

Ashby is a leader in technology and AI, which simplifies the hiring process while being extremely customizable. I've never been in a system that allows me to streamline and automate my work while also being able to change anything I'd like.

They are constantly rolling out new products that I use every day. They are a leader in AI and understand the needs of recruiting teams very well.

One of the best functions is scheduling. It is game-changing to be able to see the entire interview team's schedule alongside the candidate's availability, and find the best time very intuitively. I can schedule an interview in under 60 seconds. It's truly incredible. Review collected by and hosted on G2.com.

There’s not much I dislike about Ashby, but there are three areas that could make it challenging for some hiring teams.

First is implementation and customization. There are so many ways to configure Ashby that it can feel overwhelming, especially for smaller teams or teams that aren’t as technologically advanced. I’d recommend working with Ashby directly, or partnering with a consulting firm, to get everything set up properly, because the initial lift can be pretty heavy.

Second is overengineering. Since everything is highly customizable, there can be multiple paths to accomplish the same thing, and some settings or workflows can feel tucked away in unexpected places. Their knowledge center and admin view are strong, and the search functionality is great, but the overall complexity can still trip up hiring teams—especially those who aren’t in the system very often.

Finally, training can be a hurdle. Ashby has so many functions that it can be a lot for hiring teams that may only hire one role a year. I try to streamline things for lower-lift teams, and there are times when I simply don’t use certain functionality because it’s more effort than it’s worth for those users.

That said, I’d still choose more customization and configuration, even if it comes with a heavier lift. It’s manageable, and the end result is a fantastic product but the complexity is definitely there. Review collected by and hosted on G2.com.

Ashby's pace of feature releases is impressive and the new features are consistently useful. They're ahead of the curve when it comes to AI and automation capabilities, which has helped us streamline parts of our recruiting workflow. Reporting is another standout: the platform gives you the flexibility to report on pretty much anything you need, which has been a huge help for visibility into our hiring process.

The customer success support has been amazing. Our CSM actively works with us on problem-solving rather than just checking boxes. They proactively look for areas of opportunity we can leverage, keep an eye on our support tickets, and actually take our product feedback into consideration. Review collected by and hosted on G2.com.

There's a bit of a steep learning curve when you're first getting started with the platform, so new users should expect a ramp-up period before things click. Review collected by and hosted on G2.com.

From the moment I started using Ashby it was great. The UX/UI is easy to use making it very simple to create reports and dashboard. The system is quick even with data heavy dashboards. And the most useful feature is the AI-Assisted Application Review feature which makes identifying top candidates 10x faster. Review collected by and hosted on G2.com.

Although the user interface is clean, because there are so many features and filters, it can feel a little chaotic. I'd love for Ashby to have a built in LinkedIn feature that automatically searches and recommends LinkedIn profiles for you to directly reach out to, to make headhunting and sourcing just that much faster. Review collected by and hosted on G2.com.

All the customization options and AI features feel strong. The data collection is thorough and accurate, and the reporting comes across as advanced and well put together. Being able to migrate from Greenhouse through an API connection is especially helpful for a lean team, since it makes it easier to integrate the tool quickly and with confidence. Review collected by and hosted on G2.com.

We're not the biggest fan of the seat-based model. We’re fortunate to have highly involved hiring teams, often with multiple hiring managers per role, and we also have many team members who help sort through candidate applications. Now, we'll need to restrict permissions for our teams, which we're worried may slow down velocity. Because of the elevated seat-based model, there was hesitation about switching to the tool. We’re also somewhat worried that the candidate review workaround will be difficult to manage across everyone involved. Review collected by and hosted on G2.com.

The reporting is more in depth and customizable than anything else I've seen, and the automations around interview scheduling really save a lot of time. Review collected by and hosted on G2.com.

The initial setup and onboarding is VERY heavy for new users as it's a very technical platform. It would be good to see a more comprehensive onboarding offered for new clients, I had to set up Ashby myself here as the admin and if I hadn't already used it in my last job, I would have really struggled.

It is very difficult to share candidate profiles to members of the hiring team outside the Hiring Manager. Sometimes we need an ad-hoc second opinion from someone outside of the usual loop, and this is basically not possible to share the candidate profile to them.

While I appreciate the intention of interviewers not seeing feedback from prior rounds to reduce bias, it would be good to have a simple built-in way to pass areas for deeper discussion from one round to the next- eg 'we were unsure about SaaS experience in the last round, make more time for this in your interview' Review collected by and hosted on G2.com.