# New Relic Reviews **Vendor:** New Relic **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 4.4/5.0 **Total Reviews:** 583 ## About New Relic New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. ## New Relic Pros & Cons **What users like:** - Users enjoy the **intuitive and easy-to-use interface** of New Relic, enhancing their monitoring and management experience. (150 reviews) - Users value the **real-time monitoring** capabilities of New Relic, enhancing their ability to track performance effectively. (137 reviews) - Users value the **real-time monitoring** of New Relic, enabling proactive issue detection and resolution for optimal performance. (117 reviews) - Users value the **intuitive interface and real-time performance insights** of New Relic for comprehensive monitoring. (104 reviews) - Users value the **detailed analytics** of New Relic, highlighting its intuitive interface and powerful real-time insights. (90 reviews) - Users appreciate the **user-friendly interface** of New Relic, simplifying real-time visualization and enhancing user experience. (82 reviews) - Alerting System (78 reviews) - Visibility (73 reviews) - Features (72 reviews) - Users value the **easy integrations** with various languages and platforms, enhancing their monitoring capabilities effortlessly. (72 reviews) **What users dislike:** - Users find New Relic's pricing **expensive** , particularly for smaller teams and those needing extensive data retention. (83 reviews) - Users feel that the **pricing model can be expensive** , particularly for smaller teams and high data volumes. (68 reviews) - Users face a **steep learning curve** with New Relic, making the initial setup and feature mastery challenging. (66 reviews) - Users face a **steep learning curve** with New Relic, as well as a complicated interface and pricing structure. (59 reviews) - Users find **difficult learning** curves in NRQL and feature complexity, highlighting a need for better onboarding and guides. (52 reviews) - Users face a **complex setup** that demands significant time and effort to master New Relic's features and interface. (48 reviews) - Learning Difficulty (44 reviews) - Steep Learning Curve (43 reviews) - Not User-Friendly (37 reviews) - Limited Customization (29 reviews) ## New Relic Reviews ### 1. New Relic - A multifaceted tool for Synthetic monitoring and visualization **Rating:** 5.0/5.0 stars **Reviewed by:** Brajesh S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about New Relic?** New Relic has become more advance with its latest features of AI and ML integrations. The AI integrated new relic can identify root causes and issues live on productions and monitoring environments. It has implemented one more good feature knowns as New relic query language i.e NRQL similar to other query language but more dedicated to new relic for easy search, update and delete operations across multiple environments. **What do you dislike about New Relic?** New relic has already improved in terms of cost by introducing cost analyzer on the dashboard. It gives an estimate calculations about the usage and costing of the resources. **What problems is New Relic solving and how is that benefiting you?** New Relic has helped our logistics business by providing leverage for real-time monitoring of issues by triggering the incidents in case of failures and which has helped us to keep our system more reliable and stable during peak hours of business. ### 2. New Relic Review 2025: Powerful Full-Stack Observability **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash\ S. | software engg, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about New Relic?** Unified, Full-Stack Observability Users really appreciate having metrics, traces, logs, error monitoring, front-end & back-end all in one place. They highlight that it gives visibility across the whole stack so you can trace issues end-to-end without stitching multiple tools together. **What do you dislike about New Relic?** Users frequently complain that costs escalate quickly, especially as usage (data ingestion, retainment, etc.) increases **What problems is New Relic solving and how is that benefiting you?** New Relic helps us monitor the health and performance of our entire application stack in real time. It brings together metrics, logs, and traces from multiple services into one unified view, allowing us to quickly detect bottlenecks, pinpoint root causes, and resolve issues before they impact users. This has significantly improved our incident response times, reduced downtime, and given our team better visibility into both application and infrastructure performance. Overall, it helps us maintain higher reliability and deliver a smoother user experience. ### 3. Unified Observability Platform That Elevates Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** abhinav t. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** New Relic offers a genuinely unified observability experience by combining APM, logs, metrics, traces, and infrastructure monitoring within one platform. **What do you dislike about New Relic?** As data ingestion increases, costs can rise quickly, which makes it challenging to accurately predict budgets. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us address the core challenges of monitoring complex, distributed applications by giving us full visibility across services, infrastructure, logs, and user experience in one place. ### 4. Full-Stack Observability Made Effortless with New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** chetan V. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** full-stack observability, real-time monitoring with actionable dashboards, infrastructure, logs New Relic's integrations and automatic instrumentation for many languages and frameworks make it straightforward to get started **What do you dislike about New Relic?** users may find NewRelic’s pricing model bit expensive, especially as data volumes grow. **What problems is New Relic solving and how is that benefiting you?** monitor our applications, infrastructure, and services in real time, so we can quickly detect issues, outages, or bottlenecks. real-time monitoring with actionable dashboards, saves time ### 5. Insightful Performance Monitoring, But Occasional Alert and Connectivity Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Harshal V. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about New Relic?** This tool provides useful insights into response times, threads, JVM, and external services by presenting the data through graphs and charts. It makes it easier to understand system performance and identify potential issues. **What do you dislike about New Relic?** There are times when alerts do not come through, or I experience connectivity problems. **What problems is New Relic solving and how is that benefiting you?** This tool provides useful insights into JVM response times for microservices by presenting the data in clear graphs. The visualizations make it easier to understand performance trends and identify potential issues. ### 6. Front end monitoring and graphql **Rating:** 4.5/5.0 stars **Reviewed by:** Purushottam s. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about New Relic?** I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient. **What do you dislike about New Relic?** Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays. **What problems is New Relic solving and how is that benefiting you?** This tool provides effective front-end monitoring, capturing JavaScript errors, AJAX requests, and web vitals. It helps me keep track of important metrics and issues that can affect user experience on the site. ### 7. Monitoring made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya P. | Associate Information Technology Consultant - Grade IS2, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about New Relic?** Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily. **What do you dislike about New Relic?** Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka **What problems is New Relic solving and how is that benefiting you?** New relic is helping us to monitor our whole infrastructure in one place which previously we were doing using splunk agents. Before, we used to find it hard to trace logs because of distributed architecture spring cloud slueth we were using now this made it centralised logging which is really helpful. ### 8. Best antivirus software for system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about New Relic?** It has real actionable insights, troubleshoot infrastructure, alerts system in any threats with simplify dashboards. **What do you dislike about New Relic?** Yes, It has improve better predictable pricing tiers, more granular cost controls (per service/team budgets), simpler onboarding (especially for startups), more opinionated defaults / auto dashboards, stronger AI-driven summarization and better root cause detection (RCA) out of the box. **What problems is New Relic solving and how is that benefiting you?** I'm using this platform for firewall and some security purpose like web application firewall. ### 9. Your Go-To Tool for Bug Tracking and Monitoring and streamlining Performance Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan K. | Software Lead Architects, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about New Relic?** 1. Good for troubleshooting & root cause analysis. 2. Rich analytics and dashboards **What do you dislike about New Relic?** Some users say it can be overwhelming for beginners, especially when setting it up end to end, tuning alerts, building dashboards, etc **What problems is New Relic solving and how is that benefiting you?** Monitors applications, infrastructure, logs, and traces in one unified platform. Gives end-to-end visibility — from frontend performance to backend services to databases. Helps you quickly identify where issues originate (code, infrastructure, or external APIs). ### 10. Comprehensive Observability with Powerful Insights, but Requires Planning and Expertise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about New Relic?** Real-time monitoring and alerting have been instrumental in allowing us to quickly detect and address issues before they affect our users. The detailed insights into application performance, especially the option to drill down into specific transactions and traces, are incredibly useful. Additionally, the customizable dashboards and smooth integrations with other tools, along with the flexibility to design personalized views, contribute greatly to its versatility. **What do you dislike about New Relic?** The initial setup can be quite complex, as configuring agents and integrations often takes considerable time, especially for those new to the platform. The pricing model is another concern, since costs may rise rapidly as data ingestion increases, which makes it difficult to predict expenses. Additionally, there is a notable learning curve for advanced features, with some functionalities demanding substantial time and expertise to utilize effectively. **What problems is New Relic solving and how is that benefiting you?** New Relic has been instrumental in helping us tackle performance visibility and reliability issues throughout our applications and infrastructure. With its real-time monitoring, comprehensive transaction tracing, and proactive alerting, we have been able to significantly decrease our mean time to resolution (MTTR). As a result, our system uptime has improved, the user experience has been enhanced, and our teams are now better equipped to make informed, data-driven decisions regarding capacity planning and optimization. ### 11. Comprehensive and Insightful Monitoring with Excellent Performance Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Ashly M. | devops analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about New Relic?** New Relic provides real-time full-stack observability with powerful dashboards, proactive alerting, and seamless integrations. Its intuitive interface, code-level tracing, and built-in log management make troubleshooting faster and easier, offering a comprehensive, scalable, and cost-effective monitoring solution for modern applications. **What do you dislike about New Relic?** New Relic can be overwhelming for beginners due to its complex setup and steep learning curve. Some users find the pricing model confusing and expensive at scale, and occasional delays in data reporting or UI responsiveness can affect the monitoring experience. **What problems is New Relic solving and how is that benefiting you?** New Relic helps me monitor application performance and cloud infrastructure in real time, identifying bottlenecks, latency issues, and resource constraints quickly. This improves system reliability, reduces downtime, and speeds up troubleshooting, enabling faster deployments and more informed, data-driven decisions across development and operations teams. ### 12. Boosts application visibility and performance with intuitive dashboards and alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Mehak M. | Senior Unit Manager- Digital Platforms (IT Governance and Platform Manager), Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** New Relic's Dashboards and alerting system - They provide clear visibility into application performance and help the team resolve issues quickly. Also, Customer support is best. **What do you dislike about New Relic?** The initial setup and advance customization can be complex without sufficient knowledge. **What problems is New Relic solving and how is that benefiting you?** New Relic solves challenges in application performance monitoring, real-time issue detection, and system observability. This helps our team quickly identify and resolve problems, improving uptime, user experience, and operational efficiency. ### 13. Powerful Debugging with New Relic, but Beware of Opaque Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Kuppanna R. | SRE manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** I "like" New Relic's full-stack APM for its x-ray-like visibility into code, databases, and errors, making debugging a superpower. **What do you dislike about New Relic?** I "dislike" New Relic's opaque, usage-based pricing that can hit teams with unexpectedly high bills after data spikes. **What problems is New Relic solving and how is that benefiting you?** New Relic addresses performance bottlenecks, outages, and user experience issues with real-time, full-stack monitoring. It enables faster debugging, enhances system reliability, and fosters team collaboration, saving time and reducing stress. ### 14. New Relic : A Consistent Powerful Monitoring Companion **Rating:** 5.0/5.0 stars **Reviewed by:** Adarsh Y. | Application Performance Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about New Relic?** I have noticed recently that the New relic has stayed consistently and reliable. The improved dashboard and error detection and alerting makes it easier for us to work forward . **What do you dislike about New Relic?** New Relic is currently one of the best platform , but I feel the interface a little bit crowded. So i feel simplifying or providing guidance would make easier for beginners. **What problems is New Relic solving and how is that benefiting you?** New Relic supports DevOps, site reliability and network operations teams by delivering real-time alerts and identifying irregularities in it. ### 15. New relic: comprehensive platform for observability and performance **Rating:** 4.5/5.0 stars **Reviewed by:** Shirisha D. | Infra transformation sr analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2025 **What do you like best about New Relic?** What I like best about new relic is it's end to end observability and it's incredibly powerful for tracking metrics across applications , infrastructure, logs and user experience, all in one unified dashboard **What do you dislike about New Relic?** The initial setup and configuration can be overwhelming for first time users. With so many features available it takes time to understand which ones are essential for our environment. **What problems is New Relic solving and how is that benefiting you?** New relic helps us proactively monitor performance, detect issues and optimize resources. We no longer need multiple tools for APM, infrastructure and logs , everything is consolidated ### 16. New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** PRABHAT M. | Senior Devops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about New Relic?** We have been using new relic for more than 5 year as of now, We are using for its APM & logging for node js application deployed on AWS ec2. We have found very useful traces of the API when we get any error in our app. We see the exact flow of the API how the request flows between app server , databases , redis etc. I would highly recommend new relic for anyone expecting for APM & logging. **What do you dislike about New Relic?** Feature wise i feel its an awesome tool , but yeah if possible then can reconsider the pricing so even bootstrap startups can afford it. **What problems is New Relic solving and how is that benefiting you?** logging & montoring . Previously we used to manually login on each ec2 & check logs , but now it has been very useful , but still logging needs to be improved . ### 17. Unified Dashboard for Complete Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Poonam K. | Senior QA, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2025 **What do you like best about New Relic?** Monitor backend services, frontend apps, and infrastructure in one dashboard **What do you dislike about New Relic?** Usage-based model can lead to high costs for large-scale apps. **What problems is New Relic solving and how is that benefiting you?** Real-time insights across apps, infrastructure, and logs. Intuitive dashboards and integrations with popular languages and cloud platforms. ### 18. Real-Time Monitoring and Alerts That Elevate Microservice Management **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek B. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about New Relic?** The Most helpful thing about new relic would be the real time monitoring of microservice applications and alerts triggered under any event **What do you dislike about New Relic?** The only downside of new relic would be the Price point being high when the requirement increases **What problems is New Relic solving and how is that benefiting you?** This tool has been valuable for monitoring and incident reporting across our microservice application. It helps us keep track of system health and quickly identify issues as they arise. ### 19. Intuitive UI and Effortless Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** Easy to understand UI. Navigation in portal is easy **What do you dislike about New Relic?** Difficulty in integrating for Windows IIS Services **What problems is New Relic solving and how is that benefiting you?** New RElic is helping check Critical application Server Utilization and take action basis suggestions. It helps to setup alerts basis threshold decide. Helping us take necessary action. We have integrated this in PWA as well to check page load time and other performance metrics ### 20. Excellent Monitoring and Alerting Tool for Applications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about New Relic?** This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels. **What do you dislike about New Relic?** I was not able to make full use of the feature after installing the New Relic agent on my .NET-based Windows application. **What problems is New Relic solving and how is that benefiting you?** This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels. ### 21. Real time data provider with best quality work **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham C. | Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about New Relic?** New relic is provides real time data that important for our business purpose **What do you dislike about New Relic?** Cost management and sometimes its hard to get new things **What problems is New Relic solving and how is that benefiting you?** New relic is gives logs , java error, helps for real time data, Http response code . that important things for us. ### 22. Treat Protction - K2 Security Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek K. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about New Relic?** I really like the new AI-powered features in New Relic, especially the Grok AI assistant for asking natural language questions and the smarter alerting system that reduces false positives. The unified telemetry view is also a big plus — it brings logs, metrics, and traces together in one place for faster issue resolution. **What do you dislike about New Relic?** While New Relic is powerful, it can improve in a few areas — dashboard customization can feel limited at times, especially compared to tools like Grafana. Also, the UI can be overwhelming for new users, and the pricing model may become expensive as data volume grows. More flexible pricing and a smoother onboarding experience would be great improvements. **What problems is New Relic solving and how is that benefiting you?** It protects from Cyber Security it helps very much in my routine ### 23. Clear Visibility and Seamless Integrations Make Monitoring Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul K. | Lead Software Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about New Relic?** I like New Relic for its clear visibility, reliable alerts, and easy integrations. **What do you dislike about New Relic?** I dislike its high pricing and that some features feel scattered and take time to navigate. **What problems is New Relic solving and how is that benefiting you?** New Relic helps identify performance issues across apps and services in real time, so problems are easier to trace and fix. This saves time during outages and keeps the user experience smooth. ### 24. Excellent UI and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Samridhi J. | AI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about New Relic?** Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user clicks. **What do you dislike about New Relic?** high cost... Can be tough to initially set it up and initial configurations also. **What problems is New Relic solving and how is that benefiting you?** Mostly helping in a unified experience for observability and reducing the need for multiple tools. ### 25. Effortless Setup and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about New Relic?** new relic has ease of use and implementation **What do you dislike about New Relic?** The main downside is the pricing and cost predictability. As data ingestion grows, especially with logs and custom metrics, costs can increase quickly and are not always easy to forecast. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us solve the problem of limited visibility across distributed systems. Earlier, we had to rely on multiple tools to understand application performance, infrastructure health, and logs, which made troubleshooting slow and reactive. ### 26. Easy to Use, Packed with Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Viren L. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2025 **What do you like best about New Relic?** The best thing about New Relic is having everything in one place. With real-time logs, APM, and infrastructure monitoring, I get a complete view without switching tools. The UI is clean, dashboards are customizable, and setting up alerts is super easy — it catches issues before they escalate. **What do you dislike about New Relic?** Some integrations are harder to set up than they should be. While New Relic supports a wide range of tools, the documentation can feel outdated or assumes too much prior knowledge. I’ve had to do more troubleshooting than expected just to get basic metrics working. **What problems is New Relic solving and how is that benefiting you?** New Relic helps me catch issues early by showing real-time performance data and pointing me straight to the problem. It saves time during incidents and often spots issues before users even notice. ### 27. Powerful APM Tool with Exceptional UI and Dashboard Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about New Relic?** I really loved the UI and enhanced UI capabilities. Like i can get all infra related dashboards, logs, metrics, traces. A very powerful APM tool and specially the NRQL **What do you dislike about New Relic?** As a new user sometime it gets difficult to get adjusted because of so much features. Learning NRQL take some time. But since AI is booming that issue is also getting eliminated **What problems is New Relic solving and how is that benefiting you?** It really does help me track down the issues of my AWS services and my domain related hits. ### 28. My review on New Relic **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2025 **What do you like best about New Relic?** New Relic has a huge number of features that help with monitoring the environments. **What do you dislike about New Relic?** I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me. **What problems is New Relic solving and how is that benefiting you?** New is providing alerts for Performance/Synthetics and Errors in the logs, which enables us to quickly identify and address issues as they arise. ### 29. User-Friendly Dashboards with In-Depth Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Pradip V. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about New Relic?** Easy-to-use dashboards and detailed analytics. **What do you dislike about New Relic?** Some advanced features take time to master **What problems is New Relic solving and how is that benefiting you?** New Relic helps us identify performance bottlenecks quickly, improving app stability and user experience. ### 30. Powerful Performance Monitoring and Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeeth S. | DevOps Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** It is very easy to use and easy to find the problems **What do you dislike about New Relic?** The pricing may find difficult for some users .Some integrations can be improved . **What problems is New Relic solving and how is that benefiting you?** New relic helps detect errors , optimize performance and helps to resolve the issue faster and improve system reliability. ### 31. Excellent App Monitoring Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2025 **What do you like best about New Relic?** The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us. **What do you dislike about New Relic?** Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions. **What problems is New Relic solving and how is that benefiting you?** New Relic gives us excellent observability to our application and behavior. The alerting helps us ID issues as they occur and respond to them in a timely fashion. ### 32. One point for all monitoring requirnments of microservice **Rating:** 3.5/5.0 stars **Reviewed by:** Piyush M. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about New Relic?** it is amazing tool help me to get the heap throughput from where i can tune my application resiurces as pe the traffic **What do you dislike about New Relic?** Customer support can be improved it takes too much time to get the response **What problems is New Relic solving and how is that benefiting you?** It helps me to monitor my applications and to get the alert when something unexpected is happened. Its response time graph helps me alot to keep my application up and highly available for client ### 33. Real-Time Insights and Effortless Performance Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** vikas h. | Lead Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about New Relic?** New Relic provides deep observability with real-time insights, making it easy to monitor and optimize application performance **What do you dislike about New Relic?** It can feel overwhelming at times due to its extensive features and complex setup for beginners **What problems is New Relic solving and how is that benefiting you?** New Relic helps us identify performance bottlenecks, monitor application health, and quickly resolve issues ### 34. Easy to Use with Great Data Insights and Cost Savings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about New Relic?** Data usage and cost and applications used for the product. Easy to use **What do you dislike about New Relic?** Nothing as much compared to other product we are really liking this. **What problems is New Relic solving and how is that benefiting you?** Using in for our mobile application accros the company and using for the user data related features. ### 35. Great for infra monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Persi P. | Staff Sysadmin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about New Relic?** new relic interface is pretty user friendly **What do you dislike about New Relic?** sometimes nrql its kinda difficult to understand or to create query’s **What problems is New Relic solving and how is that benefiting you?** we have a lot of IIS applications and we use APM to find the main bottleneck ### 36. New Relic Review . Reliable , Insightful and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinav N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2025 **What do you like best about New Relic?** Delivering real time performance insights across the entire stack is where new relic shines. The APM features are excellent . thanks to thorough transaction traces , error analytics and throughput matrices . The fact that APM, infrastructure monitoring ,logs and dashboards are all in one location is another feature I adore . debugging and root cause analysis are greatly accelerated by it , Because of the alerting systems strength and adaptability , proactive monitoring is simple. **What do you dislike about New Relic?** the sheer volume of features on the platform can initially be daunting . Until you get used to it, the user interface seems a little crowded to new users . Additionally , some sophisticated features are only available at higher price points , which might not be suitable for startups for smaller teams. **What problems is New Relic solving and how is that benefiting you?** New relic is solving several critical problems related to application performance , infrastructure monitoring and incident response . it gives me deep visibility into how my applications and services are performing in real time enabling proactive issue detection ### 37. Real-time monitoring provides valuable insights to server infrastructure and web application **Rating:** 5.0/5.0 stars **Reviewed by:** Richard T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about New Relic?** I always have instant access to real-time information regarding the performance of my systems... often allowing me to address issues PRIOR TO the customer being impacted. I rely on New Relic every single day to ensure that our systems are functioning optimally. **What do you dislike about New Relic?** If there is any performance degradation by using New Relic, it has been imperceptible to us or our customers. The initial configuration and customization does require some time & effort... but, certain for us, worth the effort. **What problems is New Relic solving and how is that benefiting you?** In general, we are interested in 1. ensuring our server infrastructure is up & running, 2. our web application is optimized for performance & reliability, and 3. if our customers are experiencing any errors, we need insight to those errors (above & beyond what the customer can provide). For us, New Relic is integral in ensuring that we continually improve the customer experience. ### 38. New Relic : Application Monitoring Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Devuendhu N. | IT SERVICES COORDINATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about New Relic?** The best thing about new relic is its real time monitoring and detailed analysis and alerting system which comes under a single dashboard made easy to use and reliable. **What do you dislike about New Relic?** For small business company the pricing is little expensive and as a beginner it is to complex and overwhelmed to handle. **What problems is New Relic solving and how is that benefiting you?** By using New Relic, it solves the problems like performance monitoring and error detection which helps our organization to work easily and resolve the errors more faster. ### 39. Real-Time Insights and Alerts, but Billing Complexity Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about New Relic?** It provides real-time data with customizable alerting based on performance thresholds, anomalies, or errors. This enables faster detection and resolution of issues before they impact end users. **What do you dislike about New Relic?** Complexity in understanding the granular details of billing. **What problems is New Relic solving and how is that benefiting you?** It reduces MTTR and gets to the root cause at the earliest. it integrates well with multi layer technology ### 40. A Comprehensive Solution for Real-Time Performance Monitoring and Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Rinu L. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2025 **What do you like best about New Relic?** Application performance monitoring is one of the most effective, which helps us track application transactions in real time. Also, the error tracking and distributed tracking features also provide valuable insights into how the application is performing it's dashboards are also highly customisable support wide range of languages, frameworks and cloud platforms good customer support team Ease of use the interface and product **What do you dislike about New Relic?** The pricing can be a bit complicated and expensive. **What problems is New Relic solving and how is that benefiting you?** It will help to find and fix quickly and very effectively. Also, it makes it easier to track problems that might affect multiple services or servers. it reduce time and increases the efficiency of developers ### 41. A fully flexible all in one platform for Observability and Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about New Relic?** 1. The dashboard which is completely customizable, is very useful when monitoring. Everything in our priorities can be sorted as in our mind. 2. New relic supports flutter, and monitoring our mobile apps is easy. Best thing: Integrating the flutter agent and get results on our dashboard is very simple. 3. The platform provides quite good customer support, we will get the tickets sorted within a few hours. **What do you dislike about New Relic?** 1. Too costly. Compared with other platforms which provide almost similar features, New Relic price is very high. 2. The SDK for the android platform is not fully optimized. If we implement new relic SDK in our app, the progaurd needs to be disabled, which is not good for the code obfuscation of our app. **What problems is New Relic solving and how is that benefiting you?** We were using diffent monitorig tools for monitor our app performance and website performance. Now for the past 1 year we are only using New Relic, which let us to track all our product issues in one place. ### 42. Great SAAS monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** johnno w. | product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about New Relic?** NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. **What do you dislike about New Relic?** Nothing at all it's great.. I struggled a little bit setting up monitors and dashboards, but only due to not giving it enough attention and focus - once I say down and actually made myself do it, it was very easy and made sense **What problems is New Relic solving and how is that benefiting you?** Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. ### 43. Great monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Deepankar C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about New Relic?** New things that I like about New Relic are fewer bugs and smoother UI **What do you dislike about New Relic?** New Relic's pricing is still a little high for small and medium-sized companies **What problems is New Relic solving and how is that benefiting you?** - helps in identifying problems in real time - helps in monitoring all infrastructure - saves time and resources ### 44. Lifeline APM **Rating:** 3.5/5.0 stars **Reviewed by:** Manish K. | Senior SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about New Relic?** Best tool to monitor and save production environments **What do you dislike about New Relic?** Heap, throughput every metrics help me to take precautions to make our system up and healthy **What problems is New Relic solving and how is that benefiting you?** I acn check the throughput using that I cam scale up and down my resources ### 45. Newrelic is good but if it use other features it can be best. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about New Relic?** It's ui is so simple, easy to understandable. **What do you dislike about New Relic?** Some features are available in other monitoring tool but not in new relic **What problems is New Relic solving and how is that benefiting you?** There are many problems solved by newrelic. The customer support team is excellent. ### 46. Great tool to review applications insights overtime. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor T. | QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about New Relic?** This is the primary tool used by my team to find and resolve issues in production. **What do you dislike about New Relic?** https://one.newrelic.com/errors-inbox with Jira integration would be helpful. **What problems is New Relic solving and how is that benefiting you?** Errors, slow-performing areas. Live traffic usage and issues over time, load behavior when crawled, and scaling issues. ### 47. Most efficient platform for software improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Adarsh B. | Service provider partner , Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2023 **What do you like best about New Relic?** Seamless features like CI/CD, Infra monitoring, log analysis, etc. Easy to setup and easy to manage. It is very ideal to look after your application, it monitors all the usage and health but my personal favourite would be log analysis feature as it detects compliance issues. The AI is super powerful and can identify issues even before they occur. **What do you dislike about New Relic?** Integrations to other business tools can be improved but other than that, all good. **What problems is New Relic solving and how is that benefiting you?** Web application security and workload protection. ### 48. New Relic Review **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant K. | site reliability engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about New Relic?** we can set apdex throughput and high response time alerts from newrelic api and also we can visualise top metrics which is taking more time and take actions proactively **What do you dislike about New Relic?** as of now there is nothing to improve will inform once i have anything regarding change **Recommendations to others considering New Relic:** one of the best application monitoring tool for over all application performance will definitely consider **What problems is New Relic solving and how is that benefiting you?** all the application based issue like jvm thread,heap memory and other transaction issues ### 49. Simplify monitoring and observability with Powerful New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about New Relic?** Tool is continuously working on UI/UX to be simpler for users. **What do you dislike about New Relic?** Not really, Tool is already user friendly any new one as well understand quickly. **What problems is New Relic solving and how is that benefiting you?** real time user monitoring, error tracking and troubleshooting, distributed tracing, infrastructure monitoring, APM & browser Monitoring, Alerts and AI. ### 50. Best Monitoring Solution out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Кристиан . | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about New Relic?** The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows! **What do you dislike about New Relic?** None so far! Ther are no areas where I find New Relic lacking. **What problems is New Relic solving and how is that benefiting you?** Most comprehensive alerting that lets you know about issues whenever they arise. ## New Relic Discussions - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment - [View New Relic pricing details and edition comparison](https://www.g2.com/products/new-relic/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A03%3A00+-0500&secure%5Bsession_id%5D=b3dba0fe-646a-4d44-a098-501666648d75&secure%5Btoken%5D=a645453495d885a7b77a40e90720fe2fb76a4d32c3795580f433ce17ea44a4ea&format=llm_user) ## New Relic Integrations - [Amazon ElastiCache](https://www.g2.com/products/amazon-elasticache/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Apache Kafka](https://www.g2.com/products/apache-kafka/reviews) - [AWS CloudFormation](https://www.g2.com/products/aws-aws-cloudformation/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Azure Kubernetes Service (AKS)](https://www.g2.com/products/azure-kubernetes-service-aks/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Java runtime with Tomcat8 (Amazon Linux)](https://www.g2.com/products/java-runtime-with-tomcat8-amazon-linux/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [SaaS](https://www.g2.com/products/saas/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) ## New Relic Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Data Preparation** - Data Sources - Indexing - Automated Tagging - Data Blending **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Generative AI** - AI Text Generation **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management** - Content Management - Alerts - Budget Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Automation - Performance Baseline - Real-Time Monitoring **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Analysis** - Track Trends - Detect Anomalies - Metric and Event Data - Search - Alerts - Live Tail **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Automation** - Resolution automation - Automation **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Visualization** - Dashboards - Data Discovery **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Generative AI** - AI Text Generation - AI Text Summarization **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Log Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Log Analysis** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top New Relic Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (694 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - 4.4/5.0 (467 reviews)