# New Relic Reviews **Vendor:** New Relic **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 4.4/5.0 **Total Reviews:** 582 ## About New Relic New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. ## New Relic Pros & Cons **What users like:** - Users enjoy the **intuitive and easy-to-use interface** of New Relic, enhancing their monitoring and management experience. (150 reviews) - Users value the **real-time monitoring** capabilities of New Relic, enhancing their ability to track performance effectively. (137 reviews) - Users value the **real-time monitoring** of New Relic, enabling proactive issue detection and resolution for optimal performance. (117 reviews) - Users value the **intuitive interface and real-time performance insights** of New Relic for comprehensive monitoring. (104 reviews) - Users value the **detailed analytics** of New Relic, highlighting its intuitive interface and powerful real-time insights. (90 reviews) - Users appreciate the **user-friendly interface** of New Relic, simplifying real-time visualization and enhancing user experience. (82 reviews) - Alerting System (78 reviews) - Visibility (73 reviews) - Features (72 reviews) - Users value the **easy integrations** with various languages and platforms, enhancing their monitoring capabilities effortlessly. (72 reviews) **What users dislike:** - Users find New Relic's pricing **expensive** , particularly for smaller teams and those needing extensive data retention. (83 reviews) - Users feel that the **pricing model can be expensive** , particularly for smaller teams and high data volumes. (68 reviews) - Users face a **steep learning curve** with New Relic, making the initial setup and feature mastery challenging. (66 reviews) - Users face a **steep learning curve** with New Relic, as well as a complicated interface and pricing structure. (59 reviews) - Users find **difficult learning** curves in NRQL and feature complexity, highlighting a need for better onboarding and guides. (52 reviews) - Users face a **complex setup** that demands significant time and effort to master New Relic's features and interface. (48 reviews) - Learning Difficulty (44 reviews) - Steep Learning Curve (43 reviews) - Not User-Friendly (37 reviews) - Limited Customization (29 reviews) ## New Relic Reviews ### 1. New Relic Unlocks Powerful Insights with Versatile Dashboards and Browser Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Sabina K. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about New Relic?** The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention. **What do you dislike about New Relic?** The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets. **What problems is New Relic solving and how is that benefiting you?** New Relic has addressed the issue of monitoring silos by bringing together our application, infrastructure and user experience monitoring in one place. This has allowed our team to diagnose incidents quicker, which in turn means that we can fix problems quicker, providing our users with a better product. ### 2. End-to-End E‑commerce Monitoring That Quickly Pinpoints Checkout Friction **Rating:** 4.5/5.0 stars **Reviewed by:** Raghavareddy k. | Associate software engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about New Relic?** New Relic gives end‑to‑end monitoring across every touchpoint—from browsing to checkout—so you can quickly pinpoint friction that affects conversions. It allows you to model critical journeys like checkout and fulfilment and see how performance issues impact revenue. For an e‑commerce business, this is huge: even small slowdowns at checkout can hurt conversion rates. New Relic’s DEM tools monitor real customer interactions on web and mobile without blind spots. It provides: Real‑user monitoring Synthetic checks Session replay to view exactly what users experienced This helps diagnose issues fast and connects frontend errors with backend causes. **What do you dislike about New Relic?** New Relic can feel complex for newcomers. The platform is powerful, but understanding all its dashboards, APM details, and configuration options takes significant time. Many reviewers note that onboarding requires a noticeable investment, especially for teams new to observability tools. **What problems is New Relic solving and how is that benefiting you?** Lack of visibility into the customer journey Problem: E‑commerce teams often struggle to understand exactly where users encounter friction—slow product pages, checkout failures, or payment gateway delays. How New Relic solves it: New Relic provides end‑to‑end visibility of critical journeys like checkout and fulfillment, showing which technical issues directly impact revenue ### 3. Better insight into the product via new relic **Rating:** 4.0/5.0 stars **Reviewed by:** Bogendra B. | Lead Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about New Relic?** Getting started with New Relic is refreshingly simple. The integrations are extensive enough that we rarely hit a use case it couldn't handle. More importantly, the observability it provides has genuinely changed how our team makes decisions — we're no longer flying blind in production. **What do you dislike about New Relic?** Memory usage is an area that needs attention. When tracing code that runs in loops with complex, deeply nested objects, the agent holds the full object graph in memory — eventually leading to OOM errors or stack overflows. We hit this repeatedly across multiple workflows and had to disable tracing on those flows entirely, significantly reducing our visibility. A mechanism to cap object graph depth or stream rather than hold trace data would make the tool much more viable for complex, high-throughput applications. **What problems is New Relic solving and how is that benefiting you?** As I mentioned earlier, it helps bring better observability. It provides insights into the product that helps optimize it based on this information, rather than just trying to optimize by trial. This helped us to trace a request origin across different front ends and UI interfaces that our product supports. This lead to understand the complete request flow end-to-end and thereby helping to take corrective actions where needed. ### 4. Clear, Fast Application Performance Visibility with New Relic **Rating:** 4.0/5.0 stars **Reviewed by:** amit y. | DevOps / DevSecOps, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about New Relic?** What I like most about New Relic is how quickly it gives clear visibility into application performance. I’ve used it to monitor Node.js and Python services, and integrating the APM agent was pretty straightforward both in regular deployments and containerized environments. The transaction traces and error insights make it easy to spot slow endpoints or bottlenecks. I also like the dashboards and alerts, which help keep track of application health without much effort. Overall, it makes debugging and performance monitoring much easier for engineering teams. **What do you dislike about New Relic?** One area that could be improved is the pricing model, especially as telemetry and log ingestion grow. In larger environments it can become difficult to predict costs. The UI is also very feature-rich, which is great, but it can take some time for new users to navigate and find the right views or queries. Some simpler onboarding guides or curated dashboards for common use cases would make it easier for teams getting started with the platform. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us quickly understand what’s happening inside our applications in production. While working with Node.js and Python services, it made it much easier to identify slow endpoints, failing transactions, and database bottlenecks through APM traces. Instead of relying only on logs, we could see performance issues in real time and debug them faster. This helped reduce troubleshooting time and improved overall application reliability for our teams. ### 5. Powerful Observability Tool That Boosts Reliability and Speeds Troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Somya K. | Senior Project Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about New Relic?** What I like most about New Relic is how it brings everything I need into one place. Instead of jumping between separate tools for logs, metrics, traces, and performance data, New Relic gives me a single dashboard that shows the full picture.It’s clean, intuitive, and the visualisations are easy to understand **What do you dislike about New Relic?** While I really like New Relic, there are a few things that can be frustrating at times. First, it can get expensive, especially as you scale up and start monitoring more hosts, containers, or services. The pricing model isn’t always predictable, and sometimes small changes in usage can lead to higher bills than expected. **What problems is New Relic solving and how is that benefiting you?** it’s really hard to know where bottlenecks or errors are happening. New Relic solves this by giving a single pane of glass to monitor applications, servers, databases, and even user experience in real-time.Another problem it addresses is proactive monitoring.This has helped us improve reliability, reduce downtime, and ensure a smoother experience for our customers. ### 6. Comprehensive Observability and Real-Time Insights Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** nishant g. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** New Relic stands out for its comprehensive observability capabilities and intuitive user interface. The platform provides deep insights into application performance, infrastructure health, and user experience, all in one place. I particularly appreciate its real-time monitoring and alerting, which helps teams detect and resolve issues before they impact end users. **What do you dislike about New Relic?** While New Relic offers powerful observability features, there are a few areas that could be improved. The pricing model can become expensive for organizations with high data volumes or multiple users, as costs scale quickly with ingestion and retention. Additionally, data retention beyond the default period often incurs extra charges, which can be limiting for teams that need long-term historical analysis. **What problems is New Relic solving and how is that benefiting you?** New Relic helps solve the challenge of end-to-end visibility across complex application environments. In modern distributed systems, it’s easy for performance issues to go unnoticed until they impact users. New Relic addresses this by providing real-time monitoring, distributed tracing, and detailed error analytics, which allow us to quickly identify bottlenecks and resolve issues before they escalate. ### 7. Reliable Monitoring and Insights for Modern Applications **Rating:** 4.5/5.0 stars **Reviewed by:** Tejas R. | Senior Software engineer, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** New Relic stands out for its ease of use and intuitive dashboards, which make monitoring and troubleshooting straightforward even for complex applications. The ease of implementation is impressive—integrating it into our tech stack was smooth, with clear documentation and quick setup. I also appreciate the wide range of features, from real-time performance monitoring to log management and distributed tracing, all in one platform. The ease of integration with popular frameworks and cloud services saves a lot of time, and the customer support is responsive and knowledgeable whenever we need assistance. We use New Relic daily for application health checks, performance optimization, and alerting, and it has become an essential part of our workflow. **What do you dislike about New Relic?** The pricing model can be a bit complex, especially when scaling across multiple environments. Also, the UI, while feature-rich, can feel overwhelming for new users because of the sheer number of options and data points available. Some advanced features require additional configuration, which can take time. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us monitor application health, track performance metrics, and analyze logs in one place. This has significantly reduced our mean time to detect (MTTD) and resolve (MTTR) issues. By having visibility into errors and slow transactions, we can optimize code and infrastructure, leading to better user experience and reduced downtime. It also supports proactive monitoring, which means fewer surprises in production. ### 8. New Relic: Unmatched Observability for Faster Fixes, but Prepare for a Feature Heavy Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Shreyas V. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about New Relic?** As a user, what I value most is having a comprehensive, unified view of our entire technology stack on a single platform. The NRQL query language stands out as exceptional, enabling us to pose detailed questions about all our application, log, and infrastructure data in one place. This capability has significantly reduced the time it takes to troubleshoot issues. **What do you dislike about New Relic?** The main challenge I face is the steep learning curve caused by the overwhelming number of features. For new team members, the interface often appears cluttered and can be difficult to navigate, which makes it hard to quickly locate the specific metrics or logs needed for troubleshooting. This complexity tends to slow down the onboarding process. **What problems is New Relic solving and how is that benefiting you?** New Relic addresses the challenge of having monitoring data scattered and isolated across our complex, modern software architecture. Previously, we needed to consult several different tools for logs, metrics, and traces just to diagnose a single issue. The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before. ### 9. Great for Performance Insights and Debugging **Rating:** 5.0/5.0 stars **Reviewed by:** Rushabh D. | SOFTWARE DEVELOPER, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about New Relic?** What I like best about New Relic is how quickly it helps me understand what’s going wrong in our application. The dashboards are clean, and I can get to the important metrics—like response time, error rates, and slow transactions—without digging around too much. The real-time insights are extremely helpful, especially when we’re troubleshooting production issues. It saves a lot of time and gives a clear picture of system health almost instantly. **What do you dislike about New Relic?** One thing I dislike about New Relic is that some of the advanced features feel a bit overwhelming at first. The platform is powerful, but certain sections are not very intuitive, and it takes time to figure out where everything is. The UI can feel cluttered when you're trying to drill down into detailed traces or custom dashboards. Also, some features require extra configuration, which isn’t always obvious from the start. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us identify performance issues quickly and understand exactly where bottlenecks are happening in our application. It gives clear visibility into slow APIs, database queries, error spikes, and overall system health. Because of this, we catch issues much earlier and fix them faster, which directly reduces downtime and improves user experience.It also centralizes our logs, metrics, and traces in one place, so debugging becomes much easier. Overall, it saves time during incident investigations and helps the team stay more proactive instead of reacting after users report problems. ### 10. Instant Performance Insights and Proactive Issue Detection **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil R. | Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about New Relic?** This tool provides immediate visibility into application performance, allowing issues to be detected before users even notice them. It helps reduce mean time to resolution and makes it simple to incorporate business-specific KPIs. **What do you dislike about New Relic?** The cost can increase rapidly as your data volume grows, and it's easy to accidentally generate a large amount of data without being aware of the financial impact. With so many features and options available in one place, new users might find it confusing at first. Additionally, the mobile app does not offer all the features found on the web version. **What problems is New Relic solving and how is that benefiting you?** Proactive monitoring helps catch issues before they have a significant impact on customers. It allows for the identification of slow API calls, database queries, or page loads that could frustrate users. It also provides insight into where users most often drop off, as well as which services are slowing down the app development cycle. ### 11. Exceptional Monitoring and Analytics for Enhanced Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Preetesh M. | QA Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** My overall experience with New Relic has been highly positive. The platform provides robust monitoring tools, user-friendly dashboards, and insightful analytics that have truly contributed to enhancing application performance and reliability. I value the intuitive design of most of the interface, and the comprehensive data available has made troubleshooting both quicker and more precise. **What do you dislike about New Relic?** My main complaint is that certain aspects of the interface can be somewhat clunky, and the pricing has a tendency to increase more quickly than anticipated, depending on how much you use it. **What problems is New Relic solving and how is that benefiting you?** The level of detail available is great when you need to troubleshoot an issue. At times, the sheer amount of information can be a bit overwhelming, and there is certainly a learning curve at first. However, once you become familiar with it, the tool proves to be extremely useful. ### 12. New Relic is a go to tool for us in observability **Rating:** 5.0/5.0 stars **Reviewed by:** Cory C. | Engineering Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about New Relic?** So far I haven't had much interaction with the newest features they've added. We have recently engaged in their product which maps the API a bit better than our current swagger does and it's great! **What do you dislike about New Relic?** No that I can think of. It's a great platform! **What problems is New Relic solving and how is that benefiting you?** New Relic is helping us diagnose bottlenecks in our API response times. We have improved our responses massively and since then our users have seen incredible improvements and quality of our service. ### 13. Powerful Observability Platform with Great Insights and Some Complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Tejas R. | Senior Software Engineer, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about New Relic?** New Relic provides a very detailed and intuitive observability platform. The real-time performance monitoring, distributed tracing, and powerful dashboards make it easy to identify bottlenecks quickly. I especially like how seamlessly it integrates with multiple tech stacks — from mobile apps to backend services — and how the alerting system helps catch production issues before they impact users. The UI is clean, data visualization is excellent, and the query-based insights (NRQL) give a lot of flexibility for deeper analysis. **What do you dislike about New Relic?** While New Relic is feature-rich, the initial setup and configuration can be a bit complex for newcomers. Some advanced features require fine-tuning to get accurate metrics, and the pricing can become high as data volume grows. At times, dashboards load slowly when handling very large datasets, and the documentation, though extensive, could be more beginner-friendly for specific use cases. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us detect performance issues proactively before they impact end users. It provides end-to-end observability — from backend latency to app-level crashes and ANRs in Android — allowing the team to quickly pinpoint root causes. This has significantly reduced debugging time, improved release confidence, and enhanced overall app stability and customer experience ### 14. Unified Observability with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Purva K. | System Integration Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about New Relic?** I really like the synthetic monitoring functionality within New Relic. It mimics human interactions as if a person is logging in, and we can deploy scripts that work on time windows, either from private or public locations. I also love how easy it is to set up with straightforward New Relic documentation that's in easy-to-read and understand language. This helps a lot with installing agents for our applications and integrating with Azure workloads, making it really seamless to get data from Azure into New Relic. Moreover, New Relic is a unified observability solution that shows me every small detail about my application, from memory usage to throughput and response times, giving all the insights and metrics I need. **What do you dislike about New Relic?** Not really anything that I dislike about NR, it really does it's job very impressively. **What problems is New Relic solving and how is that benefiting you?** New Relic solves every problem related to understanding what my applications are facing or will face. It shows small details like memory usage, throughput, and API response times, providing unified observability and insights into application metrics. It really helps our team as well we have created custom dashboards for our team using NRQL queries and it really helps my team to get insights. ### 15. Powerful Observability for Real-Time Monitoring and Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Umesh P. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about New Relic?** What I appreciate most about New Relic is its thorough real-time monitoring, which links application performance directly to the end-user experience. This is enhanced by detailed transaction data and robust, customizable dashboards. The platform’s user-friendly setup and extensive integrations with DevOps and cloud tools make troubleshooting and root-cause analysis faster, allowing teams to optimize performance efficiently across various environments. This end-to-end visibility, from the frontend to the infrastructure, supports proactive decision-making and helps minimize downtime. **What do you dislike about New Relic?** A common concern with New Relic is its complex pricing model, which can lead to unexpectedly high costs as data volumes and the number of user seats grow. This complexity often makes budgeting a challenge for some teams. Additionally, the platform presents a steep learning curve and features a user interface that can feel overwhelming, particularly for newcomers or those without a technical background. The software can also be resource-intensive, with its agents sometimes consuming considerable CPU and memory, which may drive up infrastructure costs and complicate deployments in larger environments. Users have further pointed out certain limitations, such as restrictions on concurrent active sessions from different locations and, at times, slow or limited customer support—especially for smaller accounts. Taken together, these issues can create challenges in terms of usability, cost management, and operational overhead, even though New Relic offers robust capabilities. **What problems is New Relic solving and how is that benefiting you?** New Relic effectively addresses several key challenges in modern application and infrastructure management, and the benefits have been significant for us. One major problem it solves is the lack of real-time visibility into complex, distributed systems. With New Relic, we gain comprehensive, up-to-the-minute insights into application performance, infrastructure health, and user experience, which allows us to monitor our environment more effectively. Troubleshooting has also become much more efficient. Previously, identifying the root causes of performance issues or outages was often time-consuming and frustrating. New Relic’s detailed transaction traces and anomaly detection tools have made this process faster and more accurate, enabling us to resolve incidents with greater confidence. Additionally, as our infrastructure has grown, managing resources and controlling costs has become increasingly important. New Relic’s analytics and cost-control features help us optimize resource usage and keep expenditures in check. Overall, the platform enables proactive monitoring, allowing us to catch issues before they impact users and maintain high service levels. Its unified dashboards and integrations have also improved collaboration across our teams, leading to quicker incident resolution. The actionable insights we gain from New Relic support data-driven decisions, helping us optimize performance, enhance user experience, and scale our systems more effectively. ### 16. One of the best observability platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about New Relic?** One thing I like about New Relic is its move toward a more open and flexible observability platform. The unified telemetry data approach makes it easy to work with metrics, logs, and traces in one place. I also like the smarter automation features - it helps detect issues and root causes faster without heavy manual analysis. Overall, it feels more developer-friendly and efficient. **What do you dislike about New Relic?** One thing that made me like New Relic less is that the platform can still feel quite complex, especially for new users. With so many features and configurations, it’s not always easy to get up and running quickly. **What problems is New Relic solving and how is that benefiting you?** We're using NR mostly for application performance monitoring ### 17. Reliable Observability with Deep Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** What I appreciate most about New Relic is its unified observability platform. Bringing together application performance metrics, logs, alerts, and dashboards in a single location makes it much easier to quickly spot issues and gain a comprehensive understanding of system behavior. The real-time insights, along with customizable dashboards, greatly enhance both debugging and the overall efficiency of monitoring. **What do you dislike about New Relic?** The primary downside is the complexity that comes with the initial setup and configuration. Because the platform offers such a wide range of features and options, it can require considerable time to fully understand and tailor it to your specific environment. Furthermore, some of the more advanced capabilities may seem daunting to newcomers, especially if they do not have adequate guidance. **What problems is New Relic solving and how is that benefiting you?** New Relic has been instrumental in addressing our visibility and performance monitoring needs across various applications and services. By bringing together metrics, logs, traces, and alerts within one unified platform, it greatly simplifies the process of identifying bottlenecks and diagnosing production issues more quickly. This comprehensive view has enabled us to better understand the overall health of our systems. As a result, we have seen a notable reduction in debugging time, enhanced the stability of our releases, and become more proactive in tackling performance issues. ### 18. Reliable observability suite for modern monitoring needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2025 **What do you like best about New Relic?** New Relic delivers real-time and in-depth monitoring across our entire technology stack, making it easy to visualize application and infrastructure health through highly customizable dashboards. The anomaly detection and automated alerts help proactively resolve issues before they impact end users, and integrations with other tools are quick to set up. Overall, New Relic enables fast, data-driven decisions and reduces manual troubleshooting by providing actionable insights. **What do you dislike about New Relic?** The platform has a learning curve, especially when using advanced features like distributed tracing and custom dashboards, which can require additional training for new users. The pricing model is sometimes confusing, with separate charges for different modules and data limits, so it’s important to monitor usage and understand the billing details. Documentation updates can lag behind new feature releases, leading to occasional onboarding challenges. **What problems is New Relic solving and how is that benefiting you?** New Relic is helping us address several key challenges related to performance monitoring, incident troubleshooting, and maintaining a superior customer experience across large-scale cloud applications. Using New Relic, our teams can proactively monitor application and infrastructure health to quickly identify performance bottlenecks and anomalies before they impact customers. For example, real-time tracking of transactions—like order processing or checkout flows—helps pinpoint slow queries and resource-intensive processes, enabling engineers to optimize code and system resources for a seamless user experience. The ability to visualize dependencies, receive automated alerts, and drill down into incidents with distributed tracing drastically reduces investigation times and minimizes downtime for Commerce and Experience Manager platforms. This comprehensive observability ensures that service reliability and scalability goals are met while empowering teams to deliver quality software and new features faster, directly benefiting both the business and its customers ### 19. Easy to set up and get going; provides useful metrics with minimal effort for teams big and small. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron H. | Technical Consultant / Writer / Game Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about New Relic?** We changed the backend stack and it was pretty easy to migrate our newrelic integration **What do you dislike about New Relic?** Nothing new since last time. I still feel like I underutilize the features. **What problems is New Relic solving and how is that benefiting you?** Measuring resource allocation with our PaaS so that we don't pay for resources that too far exceed what we actually need, as well as letting me know when we need to scale up further. ### 20. Comprehensive Monitoring with Real-Time Insights and Custom Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Pranjal A. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about New Relic?** 1. End-to-end visibility across the entire application stack: It lets you monitor backend, frontend, infra, logs, and APM in one place. 2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors. 3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity. **What do you dislike about New Relic?** The biggest challenges with New Relic are the steep learning curve and the interface, which can feel overwhelming initially. The pricing structure can also become expensive as data ingestion grows, and setting up alerts sometimes feels more complicated than it should be. **What problems is New Relic solving and how is that benefiting you?** 1) Lack of visibility into application performance New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions. Benefit: Faster troubleshooting and significantly reduced downtime. ### 21. All-in-One Monitoring Powerhouse with Deep Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Nithin r. | Sr. Software Test Engineer **Reviewed Date:** December 19, 2025 **What do you like best about New Relic?** I like New Relic's ability to bring everything into one unified observability platform with real-time dashboards, distributed tracing, and seamless integration. It helps our DevOps team detect anomalies early and reduce downtime. The customizable and intuitive dashboards make it easier to stay ahead of issues. We also benefit from the improved visibility across our application and infrastructure, stronger distributed tracing, and deep insights that enhance collaboration between teams. Integration with tools like Slack and AWS makes monitoring seamless and quickly becomes a part of our daily workflow. I appreciate the straightforward initial setup, supported by clear documentation that allows for smooth integration. **What do you dislike about New Relic?** New Relic is great overall, but the pricing can get expensive as usage grows, and the interface can feel overwhelming at first with its many features. Some advanced tools like NRQL queries have a steep learning curve, and occasional delays in data updates mean monitoring isn't always perfectly real-time. **What problems is New Relic solving and how is that benefiting you?** We use New Relic to monitor cloud-based services and performance, detect anomalies early, and reduce downtime. It improves performance visibility, helps track application health, reduces resolution time, and offers customizable dashboards and alerts for proactive issue management. ### 22. Comprehensive Visibility and Fast Troubleshooting in One Powerful Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about New Relic?** I like that New Relic provides end-to-end visibility across applications, infrastructure, logs, and user experience in a single platform. It makes troubleshooting faster and helps us understand performance issues holistically instead of in isolation. **What do you dislike about New Relic?** The platform is extremely powerful, but the learning curve can be steep. Some of the advanced features and configurations aren’t very intuitive initially and require time **What problems is New Relic solving and how is that benefiting you?** New Relic enables us to pinpoint performance issues across our services much more quickly. By bringing together application metrics, logs, and alerts in a single platform, it significantly cuts down the time we spend troubleshooting and enhances the reliability of our systems. As a result, our customers benefit directly, and handling on-call responsibilities has become far more manageable. ### 23. Comprehensive Observability with Real-Time Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Maitreyi S. | Senior Software Engineer **Reviewed Date:** December 09, 2025 **What do you like best about New Relic?** I like New Relic for the level of visibility it provides across the entire stack. It integrates application performance, logs, traces, and infrastructure metrics into one unified view, making it easy to understand how different components interact. The distributed tracing feature is particularly useful because it allows me to follow a request across multiple services, speeding up troubleshooting significantly. I also appreciate the alerting and dashboards, which are flexible and easy to customize, helping teams stay proactive instead of reactive. **What do you dislike about New Relic?** What could be improved in New Relic is the overall complexity of the platform—there’s a learning curve, especially when setting up custom dashboards, alerts, or distributed tracing for large microservice environments. Some features feel a bit scattered across different sections, which can make navigation less intuitive. In addition, the pricing can become high as data ingestion grows, so more flexible or predictable pricing models would make it easier to scale without constantly worrying about cost. **What problems is New Relic solving and how is that benefiting you?** I use New Relic to monitor application performance, track errors, and understand system behavior in real time. It helps me identify bottlenecks, resolve issues faster, and catch anomalies early. Dashboards and alerts keep our services stable and reliable. ### 24. Streamlined Log Management with Advanced Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Suraj G. | Software Engineer - II **Reviewed Date:** December 08, 2025 **What do you like best about New Relic?** I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter capabilities make troubleshooting fast and efficient. I appreciate the reliable alerting and notification system, which helps catch issues proactively before they escalate. The intuitive UI and customizable dashboards provide detailed insights into application and infrastructure behavior. Overall, it simplifies monitoring, improves response time during incidents, and gives confidence in system stability. **What do you dislike about New Relic?** One of the main areas for improvement is cost, especially as log volume and data ingestion grow—it can become expensive at scale. Sometimes the query language and advanced configurations have a learning curve, which can slow down new users initially. We’ve also noticed that log ingestion latency can occasionally impact real-time debugging during peak loads. Additionally, while the UI is powerful, it can feel slightly overwhelming due to the number of features and options available. **What problems is New Relic solving and how is that benefiting you?** I use New Relic for centralizing logs from multiple servers, making real-time log analysis easy. It speeds up troubleshooting, reduces downtime, and improves system observability. It provides proactive alerts, enhances operational efficiency, and eliminates guesswork from debugging. ### 25. Best Tool for Monitoring Logs and Infrastructure **Rating:** 4.0/5.0 stars **Reviewed by:** Vinayak B. | Head, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about New Relic?** They have introduced new and improved features to their offering, which we are now using in our internal workflow. It helps us optimize our workflow and track usage through metrics. **What do you dislike about New Relic?** Their Offerings have improved, but the Management Panel has degraded performance, and frequent logouts **What problems is New Relic solving and how is that benefiting you?** Monitoring Logs about my servers ### 26. Unified Observability and Advanced Diagnostics with New Relic **Rating:** 4.0/5.0 stars **Reviewed by:** Aryajeet S. | Android Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about New Relic?** New Relic is a robust and unified observability platform that leverages the NRDB database. It brings together all types of telemetry metrics, events, logs, and traces enabling comprehensive analysis through NRQL. Among its standout features are advanced APM capabilities for in-depth code diagnostics and essential Distributed Tracing, which helps visualize microservices architectures. The platform also provides strong Infrastructure Monitoring, including support for Kubernetes, as well as user experience tools such as Synthetics and RUM. Additionally, its AI-powered AIOps effectively correlates alerts and identifies anomalies, empowering engineering teams to proactively debug and optimize their entire technology stack. **What do you dislike about New Relic?** New Relic's primary drawbacks center on cost and complexity. Pricing quickly escalates due to high data ingestion volume and expensive full-stack user licenses, creating budget unpredictability. The platform also has a steep learning curve, requiring significant investment to master all components and the proprietary NRQL query language. A further drawback is strong vendor lock-in, as all telemetry is stored in the proprietary NRDB, making data extraction difficult. Finally, the necessary APM and Infrastructure agents can introduce noticeable CPU and memory overhead, impacting application performance in resource-constrained environments. **What problems is New Relic solving and how is that benefiting you?** New Relic solves the core problem of observability silos by unifying all performance data—metrics, logs, and traces—into a single platform (NRDB). This centralization drastically reduces the Mean Time To Resolution (MTTR), eliminating the need to swivel between tools during an incident. Key benefits include gaining instant full-stack visibility from code execution (APM) to user experience (RUM). By providing AI-driven correlation across microservices via Distributed Tracing , New Relic helps teams quickly pinpoint the root cause of performance bottlenecks and infrastructure issues, leading to improved application stability and reliability. ### 27. Powerful Monitoring with Minor Setup Complexities **Rating:** 4.0/5.0 stars **Reviewed by:** Akash J. | Senior Product Manager **Reviewed Date:** November 26, 2025 **What do you like best about New Relic?** I really appreciate New Relic's clear end-to-end visibility across applications, infrastructure, logs, and traces, all in one place. This comprehensive insight is incredibly valuable for quickly identifying exactly where issues occur across services. The powerful dashboard and real-time performance insights provided by New Relic make monitoring straightforward and proactive, ensuring that I can address potential problems before they impact my services. The integration capabilities with tools like Slack, PagerDuty, or Microsoft Teams for alerts, as well as logging tools like Splunk or ELK for deeper analysis, are particularly beneficial. The platform's ability to provide full visibility into infrastructure, API, frontend, and mobile performance has helped my team transition from older tools like Nagios and Zabbix to New Relic for more comprehensive and real-time monitoring needs. Overall, these features make New Relic a powerful tool for maintaining optimal application and infrastructure performance. **What do you dislike about New Relic?** New Relic can be complex to set up for beginners and may generate alert noise or false positives. Monitoring large systems can be costly, and custom or legacy components sometimes need extra effort to track. **What problems is New Relic solving and how is that benefiting you?** I use New Relic for end-to-end visibility in infrastructure and performance, quickly identifying and resolving production issues with real-time insights, simplifying and proactive monitoring. ### 28. Proactive Monitoring with Robust Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Ram G. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about New Relic?** I use New Relic for monitoring application performance, tracking errors, and ensuring that the system runs smoothly, which really enhances my workflow efficiency. The ability to identify issues quickly is invaluable, especially in recognizing API slowness and debugging production issues faster. The alert system is incredibly helpful as it allows me to stay proactive by identifying issues in real time before they impact users, saving us from potential downtime. I love the detailed transaction traces feature, which provides in-depth insights into API slowness or unusual traffic, enabling me to respond swiftly and appropriately. The initial setup of New Relic was easy, with clear installation steps, although configuring alerts and dashboards required a bit more time. Overall, these features significantly contribute to maintaining performance reliability and optimizing system operations. **What do you dislike about New Relic?** The dashboard load time could be reduced, especially when it contains multiple queries and during peak hours. **What problems is New Relic solving and how is that benefiting you?** I use New Relic to monitor application performance, quickly identify issues, track errors, and ensure smooth system operations, utilizing real-time alerts and detailed transaction traces to address API slowness and debug production faster. ### 29. Optimize, Monitor, and Scale Your Applications with New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Aswath P. | Web Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** One thing I really like about New Relic is the level of clarity it provides through real-time insights. The improved dashboards and trace views make it much easier to pinpoint performance bottlenecks across applications, servers, and network layers. The enhanced log monitoring and integrated alerts also help in quickly identifying issues before they impact users. Overall, the recent updates make New Relic an even more powerful tool for monitoring, debugging, and maintaining high-performance systems. **What do you dislike about New Relic?** New Relic is already a strong and feature-rich platform, but one area that could improve is simplifying some of the advanced dashboards and settings for new users. A more beginner-friendly onboarding experience and clearer guidance for complex configurations would make the tool even better. Apart from that, most features are genuinely useful and work very effectively **What problems is New Relic solving and how is that benefiting you?** I make sure problems are caught early, so they don’t affect users. I work on optimizing apps and infrastructure to keep everything running smoothly. I also manage resources wisely to avoid unnecessary cloud costs. My goal is to improve speed, reliability, and the overall user experience, keeping customers happy. ### 30. Powerful Unified Observability, but Onboarding Can Be Overwhelming for New Users **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavesh V. | Deputy Nation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** What I like best about New Relic is its comprehensive, unified observability platform that provides real-time insights across the entire software stack. In a world where system complexity is increasing, New Relic simplifies monitoring by bringing together metrics, logs, traces, and events in a single pane of glass. **What do you dislike about New Relic?** One area where I believe New Relic has room for improvement is the complexity of initial setup and instrumentation, especially for teams new to observability. While the platform offers powerful capabilities, the onboarding process—configuring agents, dashboards, and alerts—can feel overwhelming without prior experience. That said, I’ve seen that New Relic continues to invest in improving documentation, automation, and guided experiences, which shows a commitment to addressing this. **What problems is New Relic solving and how is that benefiting you?** New Relic helped on Custom instrumentations & mobile breadcrumb for Mobile side monitoring. ### 31. Unmatched End-to-End Visibility for Performance Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Akash J. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about New Relic?** What I appreciate most about New Relic is the comprehensive end-to-end visibility it offers across applications, infrastructure, and user behavior. By consolidating all performance metrics into one unified dashboard, it becomes much easier to quickly identify issues and pinpoint their root causes. **What do you dislike about New Relic?** The biggest challenge with New Relic is the learning curve. Some advanced features and dashboards require deeper technical knowledge, which can make onboarding slower for non-engineering teams. **What problems is New Relic solving and how is that benefiting you?** New Relic helps identify performance issues across the entire application stack—frontend, backend, and infrastructure. This end-to-end visibility reduces time to detect and resolve problems, improves app reliability, and ensures a smoother user experience. ### 32. Makes Tracking Easier Than Ever **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish W. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about New Relic?** The user interface and dashboards are intuitive, and the setup process is straightforward. The platform is responsive, with comprehensive documentation and effective monitoring features. The logging capabilities make managing tasks simpler, and there are robust integrations with various cloud providers. **What do you dislike about New Relic?** NRQL can be challenging for newcomers to learn. The pricing model may also be difficult to understand at first. If not configured properly, alerts have the potential to become noisy or repetitive, which can result in alert fatigue. **What problems is New Relic solving and how is that benefiting you?** This tool offers distributed tracing along with real-time error analytics. It helps me track issues as they occur and understand how different parts of the system interact, making it easier to identify and resolve problems quickly. ### 33. I've been working since 3 year. **Rating:** 5.0/5.0 stars **Reviewed by:** Happy S. | Software Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about New Relic?** The new browser monitoring works like charm, rage clicks, dead clicks etc added. New interface is also better. **What do you dislike about New Relic?** Sometimes I feel queries can execute faster for larger timeframe. Rest I think everything is fine. **What problems is New Relic solving and how is that benefiting you?** Full stack Observability ### 34. Exceptional Visibility and Real-Time Insights with New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Vrushali D. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about New Relic?** New Relic provides exceptional visibility into application performance with an intuitive UI and powerful dashboards. I like how easy it is to identify bottlenecks, trace issues to specific services, and get actionable insights in real time. It genuinely helps improve system reliability and developer productivity. **What do you dislike about New Relic?** There is a slight learning curve when exploring advanced capabilities, and some settings feel complex initially. However, once you understand the structure, it becomes very powerful. **What problems is New Relic solving and how is that benefiting you?** New Relic solves the complexity of monitoring microservices, tracing requests across services, and identifying bottlenecks in real time. It helps us detect slow transactions, memory/CPU spikes, and root causes of performance issues far more quickly than manual debugging. With powerful dashboards, alerts, and APM visibility, it reduces MTTR, prevents customer-impacting incidents, and improves overall application stability and team productivity. ### 35. NewRelic Traces Make Diagnosing and Fixing Issues Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about New Relic?** As a boots-on-the-ground feature developer, I find NewRelic very helpful for diagnosing issues, pinpointing their exact causes, and resolving them ASAP. The application traces help you to pinpoint exactly where you need to be looking in your code, rather than fumbling around with complex logs or arcane error messages. **What do you dislike about New Relic?** NewRelic is a massive platform, and its interface can be a bit overwhelming. I also think the search functionality is a bit limited – you can only search on certain attributes, and sometimes they aren't what you expect. **What problems is New Relic solving and how is that benefiting you?** New Relic is my main tool for helping to debug production issues with our code. ### 36. Fantastic tool to monitor the server and helpful for the Devops engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Sulekh L. | SBU Head - Ecom, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** The new relic monitors the incidents and lists the impacted entities. So we are able to identify the entities and upgrade them if necessary. **What do you dislike about New Relic?** Now the pricing seems to be okay as it meets our expectation. **What problems is New Relic solving and how is that benefiting you?** New Relic is giving alerts based on the CPU usage, this will help me to check the server and making my customer websites ON all time, In ecom industry the Zero downtime has significant importance. Also it will help me to understand the programs/modules that using high CPU and troubleshoot on the specific point. ### 37. Comprehensive Observability with a Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** saurabh r. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about New Relic?** New Relic offers unified observability across your entire stack with easy setup and deep insights into application performance. Its powerful dashboards, distributed tracing, and flexible alerting make it easy to detect and resolve issues quickly. **What do you dislike about New Relic?** New Relic can be expensive at scale due to its data-based pricing model, and managing ingestion costs requires careful tuning. The interface can feel complex for new users, and advanced customization often has a steep learning curve. **What problems is New Relic solving and how is that benefiting you?** New Relic helps identify performance bottlenecks, trace errors across microservices, and monitor system health in real time. It provides full visibility into application and infrastructure behavior, enabling faster troubleshooting and improving overall reliability and user experience. ### 38. Effortless Real-Time Insights with an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Lalit D. | SDE 2, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about New Relic?** I really appreciate how New Relic provides clear, real-time insights into application performance with minimal effort required on my part. The intuitive user interface makes it easy and stress-free to identify issues quickly. **What do you dislike about New Relic?** There’s not much to complain about, although a few of the more advanced setup steps might seem a little technical initially. However, after everything is set up, it operates smoothly and reliably. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us quickly identify performance bottlenecks, crashes, and slow network calls in the Android frontend. This has made debugging faster and improved overall app stability and user experience. ### 39. Helpful, easy, (free*) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about New Relic?** The previous statement is still true. We use new relic daily and it has helped us find issues and areas to improve. **What do you dislike about New Relic?** I can't think of much. We have had a good experience and no longer have much trouble building queries. **What problems is New Relic solving and how is that benefiting you?** New relic shows us real time load and response time along with errors and individual transaction statistics which helps us find and fix issues in less time. ### 40. Comprehensive Observability and Seamless Integration with New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** I also value how smoothly it integrates with a variety of environments and services, including cloud infrastructure, APIs, and microservices. The alerting and anomaly detection capabilities are especially useful for proactively spotting issues before they affect end users. Overall, the depth of insights and the comprehensive observability tools offered by New Relic make it a valuable platform for ensuring high system reliability and enhancing performance. **What do you dislike about New Relic?** One aspect I find frustrating about New Relic is the complexity of the initial setup and configuration process. It often requires considerable time to adjust dashboards, set appropriate alert thresholds, and filter out irrelevant data in order to obtain truly meaningful insights. **What problems is New Relic solving and how is that benefiting you?** New Relic enables us to identify performance issues, bottlenecks, and errors across both our applications and infrastructure in real time. With its full-stack observability, we can monitor everything from the frontend user experience to backend services, which allows us to quickly detect and resolve issues before they impact our end users. The platform’s detailed metrics, distributed tracing, and alerting capabilities make it much easier to pinpoint the root cause of problems and reduce our mean time to resolution (MTTR). As a result, we have seen notable improvements in application reliability, system performance, and overall customer satisfaction. ### 41. Comprehensive Full-Stack Observability with Easy Setup and Customizable Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** The platform excels at delivering full-stack observability in one place, allowing teams to monitor applications, infrastructure, logs, and user experience in real time without relying on several different tools. Its straightforward setup and wide range of integrations make it easy to instrument services across cloud, container, and on-premises environments. Additionally, the customizable dashboards enable teams to visualize performance trends and rapidly identify issues. The Customer Support was very helpful and resourceful. **What do you dislike about New Relic?** One downside of New Relic is its complicated pricing structure. As data volumes increase, costs can rise rapidly, which makes it challenging for some teams to accurately predict their budgets. **What problems is New Relic solving and how is that benefiting you?** New Relic addresses the challenge of gaining visibility into complex, distributed systems by consolidating application performance, infrastructure monitoring, logs, and user experience data into a single platform. Rather than juggling several disconnected tools, it offers a unified source of truth, making it much easier to detect, troubleshoot, and resolve issues efficiently. This leads to a reduction in mean time to resolution (MTTR), less downtime, and a better experience for end users. Developers benefit from detailed insights into code performance and dependencies, while operations teams find capacity planning and proactive monitoring more straightforward. In the end, this results in faster problem resolution, greater reliability, and increased confidence in delivering stable, high-performing digital services. ### 42. Comprehensive Monitoring and Fast Root-Cause Analysis with New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** My overall experience with New Relic has been positive. It provides deep visibility into application and infrastructure performance, with intuitive dashboards and powerful APM capabilities that make root-cause analysis much faster. The distributed tracing, alerting, and integration options with cloud services (like AWS and Kubernetes) have been especially helpful in proactive monitoring and reducing MTTR. **What do you dislike about New Relic?** While New Relic offers excellent visibility and analytics, its pricing model can be a bit complex and expensive for large-scale environments. Additionally, the UI can feel cluttered at times, and navigating between APM, infrastructure, and logs could be more intuitive. Some dashboards also take time to load when handling large datasets. **What problems is New Relic solving and how is that benefiting you?** New Relic has given us comprehensive visibility into our applications, infrastructure, and services. With its capabilities, we can quickly detect performance bottlenecks, identify errors, and monitor essential business transactions in real time. This has led to faster incident response, more efficient resource optimization, and an improved experience for our end users. The platform serves as a centralized hub for observability, allowing us to monitor application performance, track infrastructure metrics, and follow distributed traces. Our DevOps team benefits from being able to swiftly identify latency issues, analyze logs and traces, and correlate metrics across different services. As a result, we have seen a notable reduction in our Mean Time to Recovery (MTTR) and have gained greater confidence in our system reliability and deployments. The enhanced visibility into performance and errors allows us to perform root-cause analysis more quickly and resolve issues proactively, which has ultimately led to better uptime and increased user satisfaction. ### 43. Comprehensive Dashboards and APM Telemetry Elevate Performance Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Chaitragandha P. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about New Relic?** Dashboards, APM telemetry and in depth analysis of services and performance. Alerts are set up and triggering is also another good thing. **What do you dislike about New Relic?** Sometimes false alerts are triggered causing chaos. **What problems is New Relic solving and how is that benefiting you?** New Relic helps me spot performance issues quickly and understand what’s slowing things down. The benefit is smoother apps, less downtime, and more confidence that users get a reliable experience. New Relic takes the guesswork out of tracking performance by showing exactly where issues start. It helps reduce downtime, speeds up troubleshooting, and keeps customers happy with smoother experiences. ### 44. A Game-Changer for Application Performance Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2025 **What do you like best about New Relic?** The dashboards are excellent real-time observability across applications, infrastructure, logs and traces all in one unified platform makes diagnosing issue much faster. Alerting system is robust and proactive, when something goes wrong or a metric crosses a threshold, I get notified quickly, which helps prevent downtime. Deep integration works well with many languages, cloud services, and platforms which is helpful in polyglot environment. **What do you dislike about New Relic?** Learning curve is steep for new users, especially those without deep experience in observability or monitoring tools, it can be overwhelming to set up all the agents, decide what metrics to collect, build dashboards. As usage grows (more hosts, more data ingested , more retention), the cost can escalate and pricing tiers or billing can become confusing. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us monitor our entire application and infrastructure in real time. It quickly alerts us when something goes wrong like a sudden spike in errors or slow response times, so we can fix issue before users are affected. It also gives deep insights into performance bottlenecks, database queries and API latency, which helps our team optimize code and improve system reliability. overall, it saves us hours in troubleshooting and makes our apps run smoother and faster. ### 45. Relic user Review **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun K. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about New Relic?** I’ve started appreciating how quickly it helps me spot issues without digging through multiple tools. The dashboards load fast and give a clear picture of what is happening in the system. I also like that the alerts are more accurate now, so I get fewer unnecessary notifications and more useful one **What do you dislike about New Relic?** I think it's the pricing.The pricing can still feel a little heavy for smaller teams, so a bit more flexibility would help. Sometimes there are too many features in one place, and it can feel a little crowded when you just want to find something simple. **What problems is New Relic solving and how is that benefiting you?** Application Perfomance Testing, Cloud Infrastructure Monitoring, User Experience Monitoring. By doing so, Relic improves the reliability of application, provides a better user experience as well as development side improvements. ### 46. Unified Observability and Real-Time Insights Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Altaf P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about New Relic?** New Relic’s unified observability platform, real-time insights, and easy dashboards make performance monitoring simple and highly effective. **What do you dislike about New Relic?** What I dislike about New Relic is its complex pricing structure and steep learning curve, which can be challenging for new users and small teams to manage effectively. **What problems is New Relic solving and how is that benefiting you?** New Relic solves the problem of limited visibility into application and system performance by providing real-time monitoring, error tracking, and deep performance insights. It benefits us by helping quickly identify issues, reduce downtime, optimize resource usage, and improve overall application reliability and user experience. ### 47. Easy-to-Use Metrics and a Clean Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about New Relic?** I like the easy to use metrics and user interface. **What do you dislike about New Relic?** The costs can add up unless the project is shared across web assets which requires more configuration. **What problems is New Relic solving and how is that benefiting you?** Easy to use dashboard for monitoring metrics across our web properties. Also useful to trace inefficiencies or errors in our stack. ### 48. Powerful Real-Time Insights, But UI Complexity Slows Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about New Relic?** I like that New Relic gives clear, real-time visibility into how applications perform. It helps quickly find performance issues, slow APIs, or errors with detailed metrics, logs, and traces—all in one dashboard. The APM and alerting features make it easy to monitor uptime and user experience. **What do you dislike about New Relic?** I dislike that New Relic’s UI and setup can be a bit complex, and it sometimes takes effort to find specific metrics or traces quickly. Also, querying data with NRQL can have a learning curve for new users. **What problems is New Relic solving and how is that benefiting you?** New Relic helps detect and diagnose performance issues in applications by providing real-time metrics, logs, and traces. It makes it easier to find bottlenecks, slow APIs, and errors before they affect users. This helps improve application reliability, speed, and overall user experience, while also saving time in troubleshooting and debugging. ### 49. Outstanding Full-Stack Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about New Relic?** What I like best about New Relic is the complete end to end visibility it provides. It shows exactly how both the front end and backend programming, and the detailed insights like transaction traces, slow API breakdowns, and real user browser monitoring make identifying and fixing issues faster. **What do you dislike about New Relic?** What I dislike about New Relic is that the platform can feel overwhelming at first because of the many features and dashboards. Some integrations require extra setup effort, and navigating logs, metrics, and traces is not always as smooth as it could be. And also the cost can increase quickly as data volume grows **What problems is New Relic solving and how is that benefiting you?** New Relic helps me quickly identify performance bottlenecks across both the front end and backend. It pinpoints slow Apis, heavy database queries, JavaScript errors and real user experience issues. This end to end visibility reduces debugging time, improves application reliability, and allows us to proactively address problems before they impact users. ### 50. New Relic - A multifaceted tool for Synthetic monitoring and visualization **Rating:** 5.0/5.0 stars **Reviewed by:** Brajesh S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about New Relic?** New Relic has become more advance with its latest features of AI and ML integrations. The AI integrated new relic can identify root causes and issues live on productions and monitoring environments. It has implemented one more good feature knowns as New relic query language i.e NRQL similar to other query language but more dedicated to new relic for easy search, update and delete operations across multiple environments. **What do you dislike about New Relic?** New relic has already improved in terms of cost by introducing cost analyzer on the dashboard. It gives an estimate calculations about the usage and costing of the resources. **What problems is New Relic solving and how is that benefiting you?** New Relic has helped our logistics business by providing leverage for real-time monitoring of issues by triggering the incidents in case of failures and which has helped us to keep our system more reliable and stable during peak hours of business. ## New Relic Discussions - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment - [View New Relic pricing details and edition comparison](https://www.g2.com/products/new-relic/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+02%3A59%3A21+-0500&secure%5Bsession_id%5D=a4e96c85-d4e1-4213-8719-050d23c9ef43&secure%5Btoken%5D=7331973b3dfabf0a6fd066ceb0bd6ee3eaf6da6c307640ed3a6e011a1c678e3e&format=llm_user) ## New Relic Integrations - [Amazon ElastiCache](https://www.g2.com/products/amazon-elasticache/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Apache Kafka](https://www.g2.com/products/apache-kafka/reviews) - [AWS CloudFormation](https://www.g2.com/products/aws-aws-cloudformation/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Azure Kubernetes Service (AKS)](https://www.g2.com/products/azure-kubernetes-service-aks/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Java runtime with Tomcat8 (Amazon Linux)](https://www.g2.com/products/java-runtime-with-tomcat8-amazon-linux/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [SaaS](https://www.g2.com/products/saas/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) ## New Relic Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Data Preparation** - Data Sources - Indexing - Automated Tagging - Data Blending **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Generative AI** - AI Text Generation **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management** - Content Management - Alerts - Budget Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Automation - Performance Baseline - Real-Time Monitoring **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Analysis** - Track Trends - Detect Anomalies - Metric and Event Data - Search - Alerts - Live Tail **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Automation** - Resolution automation - Automation **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Visualization** - Dashboards - Data Discovery **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Generative AI** - AI Text Generation - AI Text Summarization **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Log Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Log Analysis** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top New Relic Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (694 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - 4.4/5.0 (467 reviews)