--- title: Otter.ai Reviews meta_title: 'Otter.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 498 reviews by the users' company size, role or industry to find out how Otter.ai works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 498 scale: '5' date_modified: '2026-07-02' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Otter.ai Reviews **Vendor:** Otter.ai **Category:** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants) **Average Rating:** 4.4/5.0 **Total Reviews:** 498 ## About Otter.ai Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023. ## Otter.ai Pros & Cons **What users like:** - Users appreciate the **ease of use** of Otter.ai, making transcription and summarization seamless and efficient. (121 reviews) - Users find Otter.ai's **helpful meeting summaries** invaluable for easy reference and enhanced note-taking efficiency. (100 reviews) - Users value the **accurate transcription** feature of Otter.ai, enhancing their productivity during client calls and meetings. (100 reviews) - Users appreciate the **accurate meeting summaries** of Otter.ai, making note-taking and information retrieval effortless. (96 reviews) - Users appreciate the **high accuracy** of Otter.ai, with transcripts reportedly correct 95% of the time. (85 reviews) - Users appreciate the **accurate meeting summaries** provided by Otter.ai, enhancing productivity and accessibility of information. (67 reviews) - Note-taking (64 reviews) - Features (62 reviews) - Time-Saving (62 reviews) - Transcription Accuracy (61 reviews) **What users dislike:** - Users experience **accuracy issues** with Otter.ai, needing frequent revisions and facing unreliable speaker identification. (55 reviews) - Users often face **recording issues** with Otter.ai, leading to confusion and manual workarounds for transcription. (54 reviews) - Users feel a lack of **essential features** in Otter.ai, needing more context and better support for non-English languages. (46 reviews) - Users report **inaccuracy issues** with Otter.ai, particularly with accents, noise, and simultaneous speakers impacting transcription quality. (42 reviews) - Users experience **AI inaccuracy** with Otter.ai, especially with heavy accents, fast speech, and multiple speakers. (39 reviews) - Inaccurate Transcription (33 reviews) - Poor Transcription Accuracy (30 reviews) - Lack of Clarity (29 reviews) - Recording Limitations (25 reviews) - AI Limitations (24 reviews) ## Otter.ai Reviews ### 1. Best tool to level up your sales strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen V. | Director of Growth (SEO), Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** - Summarize calls with key insights, action items & responsibilities - Record meetings so you can easily share post-call notes, distribute them with other team members & ensure alignment - If you can't attend a call, you can send your Otter who will provide you with the key takeaways and next steps - In your settings, you can let Otter know how you want your call notes to be organized and the key insights you want notes around. - If you forget what was discussed on a call, you always have your Otter recording to go back to. You can listen to it at 1.5x or 2x speed to save time or just read the notes. **What do you dislike about Otter.ai?** The only critique, which is minor and I had to dig deeply to get to it, is that on a rare occasion, Otter will mishear a name or word. However, you can then edit the transcript. **What problems is Otter.ai solving and how is that benefiting you?** It's helped us level up our sales process with notes, follow-ups, and clear next steps. We did not expect this but it's also helped us significantly improve our client onboarding process and better transition from our sales team to the project team that will actually be running the day-to-day strategy. Anything that was discussed in the sales process can now easily be shared with our internal team to prevent misalignment, while also improving the customer experience. ### 2. Easiest transcription tool to use, and the AI features get better every day **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun K. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** - super easy zoom and google cal integration - automatically joins and transcribes - live transcription view is awesome - auto captures images when screens are shared / changed in the call - so transcripts have context - AI takeaways feature is excellent - setting it up is as easy as enabling an integration - handles the volume great - we use it for at least 10 calls every day **What do you dislike about Otter.ai?** - not as full featured as Gong on the AI side, but price is better - customer support is not super responsive **What problems is Otter.ai solving and how is that benefiting you?** - transcribing sales and internal calls - turning them into notes - creating institutional memory for my organization - connecting context back from client calls into my CRM - giving me data on product calls that I can string together into LLMs to figure out product investments worth making - I can focus my full attention on the call ### 3. Amazing AI Notetaker Tool -- Invaluable Productivity Features **Rating:** 4.5/5.0 stars **Reviewed by:** Erick T. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** Being able to multitask during a meeting that I am not necessarily needed on is ABSOLUTELY invaluable to my productivity. If I missed something in a live meeting I can always have the live transcription up on another screen and I don't have to ask someone to repeat themselves due to the amazing accuracy of the live transcriptionl Also, being able to go back and search a keyword for a meeting from 3 weeks ago and then replay the conversation surrounding it brings me immediately back up to speed. I'm not sure how I ever conducted business efficiently without Otter AI. (this review was provided as part of a promotion from Otter but also represents my honest opinion from personal use) **What do you dislike about Otter.ai?** The search features are a little tough to navigate at first -- could use a little polish. **What problems is Otter.ai solving and how is that benefiting you?** Accurate note taking, follow-up emails. See my other review notes. Looking up old keywords and conversations. Replaying meetings on my way to work as a refresher. Amazing tools. ### 4. What a great way to have a minute taker for your meetings that automatically produces minutes for it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Otter.ai?** It even has screenshots of the meeting attendants. Virtually a meeting attendants register **What do you dislike about Otter.ai?** Nothing to dislike as everything seems to be working exactly how I expect it. **What problems is Otter.ai solving and how is that benefiting you?** Minute taking and meeting reminders as well as researching on the topic at hand. ### 5. Increased sales attention to detail **Rating:** 4.5/5.0 stars **Reviewed by:** Gabi & Toby . | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Otter.ai?** We're able to increase our attention to detail due to the reliance on OtterPilot **What do you dislike about Otter.ai?** I wish the business plan would integrate with HubSpot **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai has been a game-changer in streamlining my workflow, especially with its OtterPilot feature for notetaking. It solves the challenge of capturing every detail during meetings and conversations—something that used to require significant effort and still left room for error. With OtterPilot, I can focus more on the conversation itself, knowing that every word, insight, and action item is being accurately transcribed in real-time. This increased attention to detail has made a huge difference, allowing me to catch nuances and follow up on specifics I might otherwise have missed. The added benefit of being able to search back through these notes also saves me time and enhances my productivity, making Otter.ai an invaluable tool for anyone aiming for thoroughness and efficiency in their communications. ### 6. Save tine at work **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Senior Total WellBeing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Otter.ai?** Saves time on meeting minutes. I love the summaries and to do lists generated. **What do you dislike about Otter.ai?** I wish i the price was based on utilization. **What problems is Otter.ai solving and how is that benefiting you?** Detailed meet minutes and to do lists ### 7. Best meeting colleague! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Otter.ai?** It can capture key points really quickly and help me recap what other meeting participants meant when I couldn't recall. **What do you dislike about Otter.ai?** Storage limit would be one of the biggest disadvantages **What problems is Otter.ai solving and how is that benefiting you?** Meeting note taking is saving a lot of time energy. ### 8. Nice Transcription Tool with limited features **Rating:** 3.0/5.0 stars **Reviewed by:** Ajeet Y. | CTO, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Otter.ai?** Being the testing company, we tested many transcription application and in this context we evaluated Otter.Ai for one of real time transcription. Best thing we noted about otter is real time transcription and sharing which is useful in many use cases like commentry etc. **What do you dislike about Otter.ai?** Otter should offer more features like team management, reduction and PII etc **What problems is Otter.ai solving and how is that benefiting you?** Our day to day call transcriptions ### 9. Helpful Technology **Rating:** 3.0/5.0 stars **Reviewed by:** Taryn Mary W. | Educator, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Otter.ai?** The technology can be helpful for very straightforward conversations with a few voices. **What do you dislike about Otter.ai?** The product is less helpful when there are many speakers or background noise. **What problems is Otter.ai solving and how is that benefiting you?** Saving time with transcribing interviews ### 10. Core Tool For Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jon N. | Loan Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** Otter is a tool that is so integral to our operations that we would not be able to live without it. The ability to automatically record all calls and utilize the AI to extrapolate summaries and remind oneself of what was discussed is paramount to our business. This review was provided to Otter as part of a promotion. **What do you dislike about Otter.ai?** The only thing I dislike is that settings can be a bit confusing, for example one issue we had is that we wanted all calls had by members in a team to automatically fall into a communal bucket so that our VA could access that information. There is no way to do that, you repeatedly have to ask for permissions on every call to share with others. **What problems is Otter.ai solving and how is that benefiting you?** It's solving any discrepancy there may be in business conversations due to forgetfulness. ### 11. Otter AI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica Jacqueline A. | Marketing and event planner , Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Otter.ai?** Accurate and clear when transcribing meetings. **What do you dislike about Otter.ai?** I haven't run into any issues with Otter AI. **What problems is Otter.ai solving and how is that benefiting you?** Easier to refer back to notes when needed. ### 12. Time-Saving & Accurate – A Must-Have for Meetings! **Rating:** 4.5/5.0 stars **Reviewed by:** Haroon C. | Chief Revenue Officer (CRO), Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Otter.ai?** The real-time transcription is highly accurate, and AI summaries save time. Searchable transcripts make reviewing meetings effortless, boosting productivity. **What do you dislike about Otter.ai?** Sometimes the transcription accuracy drops with heavy accents or background noise. Also, the free plan has limited features, and the AI summaries could be more customizable. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai eliminates the need for manual note-taking, ensuring I capture every detail from meetings. The AI-generated summaries save time, and searchable transcripts make it easy to review key points, improving productivity and focus. ### 13. Very sketchy with account data, deletion, support, and dark patterns **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Otter.ai?** I liked the idea of it. Until I realized how distracting it was to have a 1:1 but there was this other thing taking up space on the screen in Google Meet. I figured I could get most of the value from Gemini. **What do you dislike about Otter.ai?** I tried to delete my account after I learned that several people in my company, who were part of a large meeting I was an attendee of, were "invited by me" to join Otter.ai. I did no such thing, but many people believed that I had proactively invited them to join. This is explicitly not what I wanted. I tried to delete my account, it said that it was deleted, but I was actually still active. I was in a trial, and I emailed support twice to ask them to permanently delete the account. I never heard back. Then I was charged as my trial ended. Keep in mind that I thought I had closed the account myself originally, but clearly that button just doesn't do anything. I emailed again and this time - after about a week, someone reached out to say that they had completely closed my account. And then today I got an app-based email from them from some meeting that I shouldn't be associated with at all because I shouldn't exist in their application. And yet I do. Otter.ai is the kind of product that is going to ruin other AI platform's reputation very quickly. This behavior is grifty and full of what seem to be intentional dark patterns to capture and maintain revenue and customer data against their explicit removal of consent. I can't wait to join the class-action lawsuit when it inevitably arrives. **What problems is Otter.ai solving and how is that benefiting you?** None. I wanted to test it as a possible meeting tool, but I didn't like it. ### 14. Otter **Rating:** 3.0/5.0 stars **Reviewed by:** Sharon M. | Independent Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Otter.ai?** Otter.ai offers a lot of impressive features that stand out in the transcription and note-taking space. What I appreciate most is the accuracy of the transcriptions. It does an excellent job transcribing voice to text, even with complex vocabulary or various accents. The real-time transcription is particularly helpful for meetings and lectures, allowing me to focus on the discussion without worrying about taking notes. Another thing I like is the ability to highlight key sections and add comments, which makes reviewing and sharing notes much easier. The integration with platforms like Zoom also adds a lot of value, especially for remote work or virtual team meetings. **What do you dislike about Otter.ai?** While Otter.ai is generally reliable, there are a few areas where it could improve. One downside is that the free version has limited features, and the transcription time can be restricted, which may not be ideal for heavy users. Additionally, while it’s accurate most of the time, it sometimes struggles with more technical jargon or overlapping voices in group conversations. Also, the mobile app could be more intuitive – navigating through transcriptions on smaller screens feels a bit clunky at times. Lastly, pricing for the premium version might be a little steep for individual users who don’t need the full range of features. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai is solving a major problem for me when it comes to efficiently capturing and organizing information. In meetings, lectures, or interviews, I often struggle to take down accurate, comprehensive notes while keeping up with the conversation. Otter.ai addresses this by providing real-time, accurate transcriptions that I can reference later, saving me time and effort. It eliminates the need to scribble down everything and lets me focus more on engaging in the discussion. Another issue it solves is the challenge of reviewing long recordings or meeting notes. Otter’s ability to break down and highlight key points makes it easy to revisit important parts without having to listen through hours of audio. Plus, it syncs with Zoom and other platforms, meaning I can automatically capture virtual meetings, making remote work and collaboration smoother. Overall, Otter.ai makes my workflow more efficient, helps keep me organized, and ensures I don’t miss any important details. ### 15. Security Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Mason S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Otter.ai?** Accurate transcription Nice UI Good collaboration **What do you dislike about Otter.ai?** - It auto sends meeting notes after the call and you have to manually disable this. This is a nightmare to have every employee turn off and if they forget, you risk accidentally sending meeting notes from BEFORE someone joined to them after the call (e.g prospects) - Everyone at my company somehow automatically had an account created and had otter bots joining their meeting without me setting it up or them signing up. Support couldn't tell me why this happened just that they must've all created accounts which isn't believable since multiple told me they didn't. - Doesn't record videos, only screenshots, so you can't go back and watch recordings **What problems is Otter.ai solving and how is that benefiting you?** Recording sales calls and interviews ### 16. Can't do the job without it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Otter.ai?** Having one source of truth for all meeting recordings is great, with the summary of the call being available right there. Personally, I love to use AI to ask for all the details about a certain point of the conversation and write emails based on the recording when necessary. Its also amazing that you can import recordings to get the transcription and just manually click "record" if you want.Awesome thats it takes screenshots when the screen is shared though its not the same as having a full video. **What do you dislike about Otter.ai?** On a free plan, the number of imports you can do is limited. Recently, there were issues with a few calls that weren't recorded entirely, especially since Otter joined the call right at the beginning. My team is struggling to figure out access settings so that everyone can access all the calls instead of the person who recorded a call having to grant permission to access it. **What problems is Otter.ai solving and how is that benefiting you?** Having a single source of truth for recordings with Otter.ai is incredibly valuable, as it allows users to easily revisit and verify details of conversations without the need to manually take notes. This convenience ensures that nothing is forgotten and all critical information is readily accessible. Additionally, the AI assistant feature enhances the experience by providing intelligent support and insights, further streamlining the process of managing and reviewing transcriptions. ### 17. Need meeting insights - use Otter **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam S. | Frontend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Otter.ai?** Otter provides better meeting insights along with accurate and real-time transcription of meetings. **What do you dislike about Otter.ai?** For free features - it is very limited and sometimes in noisy environments or in slow networks it struggles a bit. **What problems is Otter.ai solving and how is that benefiting you?** Having 5-7 meets a day. Remembering every discussion is very tedious job. Otter helps in taking insightful notes whether it is internal or external meeting. Just attend the meeting and let otter do the rest. Remeber every discussion you had or your team member had even a 6th month old meeting. and plan for future meetings accordingly. ### 18. Works Surprisingly Well! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip T. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** After using Otter.ai a few times, I am hooked. It is super accurate, and makes note-taking during meetings a thing of the past! **What do you dislike about Otter.ai?** I wish I didn't have to add another user to meetings that shows up to all guests **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai removes the need for note taking and sorting through action items, summaries, etc. It essentially transcribes everything from my calls and gives super-intelligent summaries, pain points, competitive mentions, etc which keeps me from having to sort through my notes and makes sense of them. I'm able to trust that my follow ups are tracked for me and that I can pay attention to the prospect on calls. This review was provided as part of a promotion. ### 19. Great note taker with helpful AI tools **Rating:** 4.5/5.0 stars **Reviewed by:** Knute M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Otter.ai?** Otter is very good at auto joining meetings, faithfully records and transcribes **What do you dislike about Otter.ai?** Some spelling mistakes and not recognizing speakers can be small issue. **What problems is Otter.ai solving and how is that benefiting you?** Keeps my hands free during meetings so I can focus on the conversation and not taking notes. ### 20. Otter AI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ivanna M. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Otter.ai?** What I like most about Otter AI is how it integrates with all types of meeting platforms automatically. It's ability to transcribe conversations and pick up on the important points, turning into a resource that allows me to perform my job better. Another thing I like about Otter is the summary function that allows me to review a conversation without having to go through pages of notes. It's user friendly and organizes all my conversations in a way that are easy to find and review. **What do you dislike about Otter.ai?** The only thing I dislike about Otter AI is that the accuracy of the notes can sometimes be skewed due to poor connections of bad audio quality. I've also noticed that sometimes when there is a speaker with a heavy accent the notes are not as accurate and sometimes don't make sense. **What problems is Otter.ai solving and how is that benefiting you?** Otter is solving the problem of taking notes for me. This is benefitting me because I am able to focus all my attention on the conversation and not take away because I'm too busy taking notes. Additonally, it allows me to take notes on everything without missing a single thing which sometimes can occur when you are trying to take note of everything while paying attention to the conversation. It also allows me to go back and review a conversation with accuracy which allows for better follow up conversations. ### 21. Amazing transcribing tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Otter.ai?** Otter.ai has transformed how we handle meetings. Its real-time transcription is accurate and frees us from note-taking, allowing us to stay focused. The app is intuitive, and features like highlighting and sharing transcripts keep everyone informed, even if they miss a meeting. Overall, Otter.ai makes our meetings more productive and collaborative. Highly recommend it! **What do you dislike about Otter.ai?** One downside of Otter.ai is that it depends on a good internet connection. Slow speeds or outages can cause delays or even data loss if a recording drops. Also, for those concerned about privacy, storing sensitive audio in the cloud might feel uncomfortable. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai quickly and accurately transcribes meetings, lectures, or interviews, saving time over manual transcription. It also improves accessibility for people with hearing impairments and those who prefer reading. With tags and folders, users can organize and easily find notes. Keyword search within transcripts helps retrieve specific info without re-listening to recordings. Plus, Otter.ai integrates with tools like Zoom and Google Meet, making it ideal for remote teams. ### 22. OtterPilot - your own meeting assistant **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer U. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Otter.ai?** It has been helpful to be able to reference back to otter to review the details of a meeting. Having the ability to view the transcription along with hearing it as well is clutch. It removes having to rely soley on the accuracy of text translation especially when dealing with a multi-cultural workforce. **What do you dislike about Otter.ai?** Would like who the meeting may be shared with to be completely visable with each meeting as a reminder of who the meeting information will be shared with. Would really like better options available for in person meeting options. Would like to see ad hoc (unscheduled) call options to instantly start otter. Would like to see auto translation options available. **What problems is Otter.ai solving and how is that benefiting you?** Was on a call while traveling and my end of the call dropped. Upon my return into a better coverage area, I was suprised to learn that otter remain active in the meeting and I had all the details even though I lost coverage. ### 23. A Must-Have Tool for Busy Event Organizers, Now Just Needs Multi-Language Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Otter.ai?** As an event organizer with daily back-to-back calls with sponsors, exhibitors, speakers, and internal meetings, OtterPilot has been a game-changer. It captures and summarizes each meeting, saving me from having to manually sift through notes. The calendar integration keeps everything organized, and sharing recordings and notes with others is seamless. Overall, I highly recommend OtterPilot; I even use it in my online Bible study class. Love it! **What do you dislike about Otter.ai?** My only wish is for multi-language support—many of my calls involve languages like Mandarin and Cantonese, and transcripts for those would be incredibly helpful. **What problems is Otter.ai solving and how is that benefiting you?** From my experience as an event organizer, OtterPilot for Sales has been a game-changer for keeping track of all my daily meetings with sponsors, exhibitors, speakers, and internal teams. The app’s transcription and summary features save me tons of time that I’d otherwise spend sorting through notes, helping me stay organized and focused. I also love the integration with my calendar and the ability to share recordings and notes. ### 24. An Effective Notetaker with good summaries, action items and helpful integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** I like the summary page with the checklist of action items that you can tick off in the browser. The breakdown of roles, needs, timelines, sentiments, pain points and objections is a very helpful breakdown of the discussion. The screenshots are also great for recapping what is viewed on a shared screen. Otter is easy to implement, sign up is quick and it starts working right away. I use it for every meeting I have unless requested by participants and I can send the summaries automatically to different Slack channels based on who was in the meeting, etc. Integrating with Slack was also quite simple to do which is always great. This review was provided as part of a promotion from Otter but reflects my honest opinions. **What do you dislike about Otter.ai?** It would be nice to have Otter detect the names of speakers based on their names in the meeting. **What problems is Otter.ai solving and how is that benefiting you?** Keeping track of discussions, what was and was not discussed during meetings. Staying on top of tasks and to-dos, updating team members not in the meeting with the summaries and to-do items and general notetaking. ### 25. Totally Hands Free with Otter.ai -- and I Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** Since I do a ton of calls with prospective clients, I have Otter.AI join and record my meetings. It takes notes for me while I talk to my prospect and carefully listen, so I can stay focused on the conversation rather than trying to keep up (and looking away as I type). After the call, I’ll query the tool to get an AI-assisted summary and check any follow-ups or deadlines we covered—it’s just an easy way to keep track of all the details without getting distracted during the meeting. Sometimes I’ll end up coming back to calls week or even months later. It’s absolutely essential that I can remember what happened or what the needs were, so I can have fully context and provide detail when I follow up. What surprised me is how helpful Otter is in making judgement calls about conversations...what to do next, more info on the company, etc. I always cringe if a prospect won't let me use Otter! **What do you dislike about Otter.ai?** I understand the reasoning, but I think a recent update requires the Otter announce to the room "recording in progress." Otter doesn't always know who is speaking, so I'd like Otter to prompt me to figure it out in the moments after the call so I can help. **What problems is Otter.ai solving and how is that benefiting you?** Otter enables me to completely focus on my sales conversations while I'm in them (instead of my notes) and actually looking at the prospect, their body language etc. It also is my brain/memory if I need to access the call information months later. ### 26. Time-saving and efficiency-driving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** Automation of tedious sales processes, like note taking and CRM updating - Summarization of calls, with categorized takeaways and insights. Super easy initial implementation, as well as as simple integrations with Google and Hubspot. I was well supported when I ran into some issues, and I now use this product daily - if not several times daily. **What do you dislike about Otter.ai?** I would prefer more customization when it comes to the insights section, but I spoke with their team and it sounds like this is something in the pipeline already. **What problems is Otter.ai solving and how is that benefiting you?** Following an injury and resulting surgery on my writing hand in 2023, I subscribed to Otter in order to automate my note taking processes - as I was not able to take physical notes myself. Since then, it has become an integral part of my overall sales tool kit. From the simple notetaking / transcription component to the call summarization and automated HubSpot integration, Otter has probably saved me several hundred hours. ### 27. Transcriber tool with Advanced GenAI features **Rating:** 5.0/5.0 stars **Reviewed by:** Harika P. | Client Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Otter.ai?** Happy to share some insights as a promo but also as a genuine daily user. Some of my favourite features: - Screenshot capture during meetings - particularly handy during presentations. - Being able to search for key words - very useful during longer calls - Ability to listen to the entire reording, and jump to certian parts of the call. - The AI function to query the outcome of the call, ask for a round up of the objectives, list of questions raised etc - There's a nifty summary component that captures the tone of the call which I find particularly impressive. **What do you dislike about Otter.ai?** - Not being able to assign set speaker roles from the start. - Additional user management - Billing disclosure info should be made available ahead of automatically billing new users **What problems is Otter.ai solving and how is that benefiting you?** No longer need to take notes, I can depend on Otter to round up all of the key takeaways and group a list of action points I need to take. ### 28. Great for keeping track of meeting action items **Rating:** 4.0/5.0 stars **Reviewed by:** Teresa H. | Head of B2B + Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Otter.ai?** My favourite feature is the summary with action items, insights, and outline. I appreciate how Otter lets me focus on the conversation I'm having in real time. I frequently refer back to Otter notes to confirm details, like agreed upon next steps, deadlines, or important names mentioned. I also like being able to share meeting notes with my team, and refer to transcripts of meetings I wasn't able to attend. **What do you dislike about Otter.ai?** Otter is often a few minutes late for meetings, which can be disruptive, especially if it is an external call. Otter also does not always name the person who is speaking in the transcript (instead referring to them by Speaker 1 or Speaker 2), which can be confusing if there are multiple people on the call. Who said what is an important detail of a conversation. **What problems is Otter.ai solving and how is that benefiting you?** Otter lets me stay focused on the conversation I'm having by relieving me of note taking. Otter helps create visibility across the team when people aren't able to attend meetings. Otter helps me stay on top of details. ### 29. Most Used Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri L. R. | Account Executive, Public Safety, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Otter.ai?** Otter has been the best tool to use for capturing meeting notes, summaries and pulling insights from all my calls. I use it on every single meeting, whether it is with a client or an internal meeting. I can easily reference notes, ask Otter to create call summaries for me. I use Otter to prepare for follow-up meetings by reviewing the previous calls. It is indispensable in my daily work. **What do you dislike about Otter.ai?** My only dislike is that it does not have an integration with my current CRM. My company doesn't use the "most popular" CRM. Otherwise, I haven't had any other dislikes! **What problems is Otter.ai solving and how is that benefiting you?** It is solving the problem of notetaking for me. I can then 100% focus on the participants in the meeting and not worry about taking notes. After my calls, I have a summary ready for me and I can review any meeting content. Therefore, I stay fully engaged during the meetings. ### 30. The Tool I Didn't Know I Needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Jr. Product Manager over Integrations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Otter.ai?** I like how Otter handles transcripts very well by assigning each section to the speaker. This makes is so much easier when using Otter's AI capability to answer questions when you ask about a certain speaker and anything they mentioned on a meeting. I also like how the transcript can be shared automatically among the guests of a meeting. Excellent for keeping track of action items and summaries so nothing is fogotten. I also use Otter every day in my standups meeting. **What do you dislike about Otter.ai?** Based on how many other people you meet regularly and share meeting transcripts, there are cases where your name gets duplicated when you are looking to tag a certain piece of the transcript to yourself or others. Otter automatically creates a tag for you, but other users may manually create one as well and ends up being a duplicate that is not easy to remove unless you contact their Support team. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai helps me and my team keep track of everything, really. Action items, comments, shout outs to members of the team, summaries, recordings, transcripts, screenshots, etc. The feature I used the most are the high level summaries and asking Otter about specific things that were discussed in a meeting the same day or weeks ago. It easily looks it up and gives me the answer I need. If I forget an action item, but I know it was discussed in any meeting, I just ask Otter and it tells me. I never forget anything anymore with the help of Otter ### 31. Better note taker than me...and that's saying something! **Rating:** 5.0/5.0 stars **Reviewed by:** Angela M. | V, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Otter.ai?** I can focus on the conversation and not have to worry about writing down notes. **What do you dislike about Otter.ai?** As with any AI, it's still learning. Sometimes the notes are inaccurate and I haven't found a way yet in their platform to flat or correct an inaccurate comment. Also, it starts recording and transcribing as soon as you enter the room so if you are the presenter, waiting for others to join, you have to remember to mute yourself. Otherwise if others receive the transcript they may see your conversation prior to them joining the meeting. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai allowes me to really focus on a conversation and not worry about jotting down key points. I am a loud keyboard typer so if I am in a meeting and typing, it may seem as if I am answering emails or not paying attention to the meeting (even though I am really taking meeting notes). If I write notes down, I would have to type them into our CRM. With Otter.ai I can just be in the meeting and not worry about all of that! ### 32. Otter Ai **Rating:** 4.5/5.0 stars **Reviewed by:** AYSE BASAK C. | Award Winner Int. Leadership Development & Wellbeing Coach | EQAI Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Otter.ai?** It is incredibly useful to review the meeting and also have an insightful review. You can even listen the meeting. That is amazing **What do you dislike about Otter.ai?** I like everything except it doesn't record at certain languages **What problems is Otter.ai solving and how is that benefiting you?** Meeting note reviews and content creation ### 33. Otter.ai delivers insights seamlessly and is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** Otter.ai is such a helpful tool for our org and also for me. In my role, it helps me stay on top of trends that our clients care about as well as understand how our tools and tech are implemented for different types of clients. Otter.ai makes it so easy to dive deep into granular details or have a high-level synopsis that helps me understand the tone and direction of a call. The tool is easy to use and consistently helpful. **What do you dislike about Otter.ai?** The only bit of feedback that I have is that sometimes it's hard to get everything that's needed in the search functionality even when keywords are employed. **What problems is Otter.ai solving and how is that benefiting you?** Across our org, Otter.ai is helping to provide clarity and help us understand our customer better. It's a valuable tool that allows us to see what our customers need to feel supported and successful. ### 34. LOVE this tool **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Sr. Director of Talent Acquisition , Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Otter.ai?** It breaks things down well for me and downloads **What do you dislike about Otter.ai?** nothing really, I love the tool very much **What problems is Otter.ai solving and how is that benefiting you?** I interview people on here all the time ### 35. Loving Otter.ai! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** It's such a useful tool - I mainly use it to record client calls and refer back to the conversation at any time, as well as share the key points internally so everyone's on the same page. The best thing is that I don't have to write notes during the call which allows me to completely focus on the conversation without any distractions. **What do you dislike about Otter.ai?** Honestly nothing, keep up the good work! **What problems is Otter.ai solving and how is that benefiting you?** Conversation intelligence and being able to refer back to old conversations, the details of which escape me. *this review was provided as part of a promotion from Otter. ### 36. Otter to create transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda K. | President, Board of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Otter.ai?** I use Otter to create transcripts of all my Zoom meetings. They are better than the transcripts that Zoom is producing. Also, the summary is fairly good in Otter. **What do you dislike about Otter.ai?** Would be nice if there was a way to identify the speakers. Overall it does do OK giving the info as Speaker 1, Speaker 2, etc, but it would be nice if there was a way to assign names to those and have it populate the transcript. **What problems is Otter.ai solving and how is that benefiting you?** It allows me to go back and read what was said in a meeting. While there is an option to record the Zoom meetings, it is far more time consuming to listen to the verbiage than it is to scan/read the transcript. I find that Otter's transcripts are better than the one Zoom is making. ### 37. invalueable tool for sales people! Can't imagine doing work without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** The ability to know that there's a recording grabbing all the key highlights and points of a conversation, and being able to focus exclusively on the discussion with the prospect. I can be present and in the moment, fully. **What do you dislike about Otter.ai?** Very little - it's a great tool. I haven't had any issues at all. **What problems is Otter.ai solving and how is that benefiting you?** The biggest challenge facing sales people is making sure that it's possible to capture all the notes, details, and feedback from folks during multiple person meetings. This tool not only does that on Teams meetings, but also in person meetings. ### 38. Amazing meeting assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Afzal J. | Director Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** The best part of Otter.ai is that one can copy the meeting link and paste on Otter Dashboard and otter will record the meeting without anyone knowing that it is also a part of the meeting. and then it gives you an amazing summary. **What do you dislike about Otter.ai?** That its not for free. On the free version only a 30 minutes call can be transcribed. **What problems is Otter.ai solving and how is that benefiting you?** That I dont have to take notes during a meeting and the top discussed topics get highlighted in the summary report. plus it gives me a word-by-word transcript. ### 39. Great tool for meeting management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Otter.ai?** Real-time transcription accuracy is exceptional, especially for technical startup pitches and terms Automated meeting summaries save hours of manual note-taking Hubspot CRM integration helps keep deal flow organized AI-generated action items catch essential follow-ups Easy sharing of meeting notes with team members Meeting library makes it simple to reference past founder conversations **What do you dislike about Otter.ai?** Sometimes struggles with multiple speakers talking over each other Would benefit from more VC-specific templates But overall it is great! **What problems is Otter.ai solving and how is that benefiting you?** Otter is perfect for VCs who need to maintain detailed records of founder meetings, track action items, and integrate meeting insights into their deal flow process. The time saved on note-taking and meeting summaries is a lot. Being able to quickly reference past conversations during follow-up meetings has improved our decision-making process significantly. ### 40. My must have meeting attendee **Rating:** 4.5/5.0 stars **Reviewed by:** Erin M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** Takes great notes and helps me remember everything that was discussed and was easy to setup. **What do you dislike about Otter.ai?** I find myself using some other AI writing platforms to create more longer form follow ups from meetings like SOWs. I also don't like the feature where it starts trying to sell itself into my meeting attendees but once that was turned off we were good. **What problems is Otter.ai solving and how is that benefiting you?** Really just helps me remember everything that was discussed and gives me a record to go back to. I also like the recaps and next steps. ### 41. Otter.AI is our go to platform for performing interviews for our stories **Rating:** 5.0/5.0 stars **Reviewed by:** neil f. | Executive Editor, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Otter.ai?** It's a great platform; it streamlines communication, and it's very easy to post interview reviews/searches. **What do you dislike about Otter.ai?** It gets expensive quickly—that's a bit of a challenge. We upgraded during the summer as Hannah was doing a lot of meetings outside school but not during the school year, so we turned down the subscription. **What problems is Otter.ai solving and how is that benefiting you?** Without a doubt - it streamlines all note taking during interviews. It makes life so much easier. We can focus on the conversation and then, when doing the recap of the interview, it provides the summary intelligence. It's a great tool. There might be other platforms that do the same thing, but we really like Otter.AI. We had an interview where it lasted an hour and a half. We had to review the AI interface multiple times to get clarity to various topics. Since Otter does the summarization - it's just so much easier. In addition, we do so many interviews/meetings, that we can quickly review the prior day/week notes quickly. The AI tool makes finding information very quickly. It's much faster/easier than going through transcripts from Teams. ### 42. Convenient, Time Saving, Excellent Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** I can focus 100% on meetings while Otter is summarizing and taking notes in the background for me. I use it with Zoom and it was easy to set up. **What do you dislike about Otter.ai?** I found it a little bit confusing finding info on how to change which meetings Otter.ai could join and how to remove the tool from certain meetings. **What problems is Otter.ai solving and how is that benefiting you?** It is giving me the time to focus 100% on meetings without having to worry about taking notes and summarizing the meeting myself. It is saving me time in doing this in the background to allow me to focus on other tasks. I like that it uses intelligence to summarize important points and also take screenshots of any relevant screen sharing portions of a meeting. ### 43. ADHD Challenged: Otter a MUST! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Otter.ai?** Otter allows me to concentrate on my meetings knowing that I'll have accurate notes when it's through. I like the way it outlines the notes and the ease of finding where in the transcript the outline is pulling from. I like the new AI feature which allows me to write follow up thank you emails easily right after my conversations. I use Otter multiple times a day for EVERY meeting. **What do you dislike about Otter.ai?** I would like it to automatically shut off when there's silence for more than a couple of minutes. **What problems is Otter.ai solving and how is that benefiting you?** It's hard to remember and keep track of all my next steps - I'd like it better if it were then paired with Asana so it automatically created tasks for me. ### 44. Great tool, saves a lot of time and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** It does a great job of summarising key actions from the call meaning I rarely have to read much more than a few lines to remember what needs to be done on both sides. **What do you dislike about Otter.ai?** Ocassionally it can have difficulties joining a call or just not showing up but this is rare and you can invoke it from the browser extension. **What problems is Otter.ai solving and how is that benefiting you?** As a small business reliant on many sales meetings and active listening, Otter means we can confidently focus on the metting content rather than taking notes and actions. Whilst I was incentivised to write this review, these are my honest opinions and we have found Otter to be vital during this extremely challenging period of starting a business. ### 45. Most useless, unintelligent, unreliable notetaker I've ever used. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2024 **What do you like best about Otter.ai?** Nothing. The interface / dashboard is clunky. Notetaking is terrible. Very unreliable. **What do you dislike about Otter.ai?** All I wanted was a dependable notetaker and screen recorder for Google Meet calls with business coaching clients, 1-2x per week. I could care less about the other AI chat and collaboration options since I'm a part time solopreneur. But this things is so unreliable and takes the WORST NOTES ever. Completely useless. 1) The free version is limited to 30 min calls, which is pretty useless. I thought I was on a pro trial and didn't think I would be limited to that, so my first 1 hour coaching session with a new client, stopped at 30 min with very basic unintelligble notes. Sadly, I chalked that up to the free version limits despite very misleading language when I signed up and wanted to give it a chance since reviews made it seem on par with Fathom or Fireflies. I remembered to upgrade to Pro before my next session which was a 2 hour strategy session with my client where I definitely would not be able to take notes while screensharing. Despite upgrading just before the call, and it saying PRO, it still only recorded 30 min. I was so furious that I didn't have the full recording OR any notes of value. Since I had already paid for the month, I relunctly let it continue to join calls to just see if it would improve. I still had to remember to turn on Google recording and transcript as a backup. 2) Even after upgrading, this stupid thing only shows up to half my scheduled meetings and it has full access to all my calendars. 3) When it does show up, it leaves before the call is done. It is quite common for calls to run over the scheduled time by 30-60+ min. It's business, we go as long as we have to until we get what we needed done, especially when we're making good progress. But this thing silently checks out the second the clock hits the original scheduled end time. Is it designed to be that dumb or is it a bug? 4) Last but certainly not least, the notes are absolutely useless. This things can never tell who's talking even when its just 2 people and we have clear audio. When it does attribute a name, it flip flops them. And. the notes... Out of a 1 hour call, it will take detailed notes on the first 5 minutes of pleasantries and technical issue around audio, note usless banter or side conversations,but then when it comes to ACTUAL business topics and serious conversation about business strategy and process discussion, it completely glosses over everything and gives the most lazy, generic, and often innacurate summary. Ex (paraphrasing, but not an exaggeration): - Sales process was discussed - Discussed exploring options for forms - Action items: schedule next call, send credentials It will note the weather and random comments but not 1 useful detail about the topic of the call or real action items. By day, I'm a full time solution architect and several of my PMs use either Fathom or Fireflies, so I am accustomed to AI note taking. I was actually shocked at how accurate and detailed the summarized notes are from those 2 with the very technical nature of my client calls and ability to summarize key takeaways and action items. By the sounds of the reviews I expected something comparable with Otter. Definitely not the case. I may as well have had a 1st grader with ADHD take notes for my calls. I don't know who would rate this more than 2 stars. I would try to fight for my $32 back out of principal but this product has wasted enough of my time already. Buyer beware! **What problems is Otter.ai solving and how is that benefiting you?** None, it caused more problems than it solved. **Official Response from Allen Lai:** > Hi there, Thank you for your review. We're always interested in improving our services and appreciate any feedback you can provide. We would love the chance to resolve any issues and/or answer any remaining questions that you may have. Would you share a few details here of any issues you faced so that we could reach out to assist: https://help.otter.ai/hc/en-us/requests/new?ticket_form_id=16792365532055 Thank you! ### 46. A game-changer for Account Executives **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan T. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Otter.ai?** As an Account Executive that sometimes has 3-5 demos with prospects a day, I don't know how I did this role without Otter. Otter has helped me improve my relationships with prospects because every detail from our conversations is captured. This includes their current process, and I love how I can ask Otter what the prospect is doing today so I know which "pain points" to continue highlighting throughout the rest of our sales process. Otter's note-taking abilities are a game-changer and I use this tool everyday (for internal meetings too!). This has also sped up my processes because it's so much faster for me to log demo notes. It's been easy to integrate with Zoom. *This review was provided as part of a promotion from Otter. **What do you dislike about Otter.ai?** Sometimes it takes several prompting questions to get substantive feedback on how a demo/presentation can be improved. Otter tends to defer to the positives, which I can understand why, but we had to test many different prompts to start getting constructive feedback that our team could use to improve. **What problems is Otter.ai solving and how is that benefiting you?** As an Account Executive that works with around 100 accounts at a time, it can be difficult to keep the details straight from each meeting with a prospect. Otter helps me remember everything I need to know about a prospect, the pain points they are experiencing, and my action items to keep the process moving forward. Otter is also good at summarizing this information quickly. Especially the next steps and intricate current processes + the decisions made for how our SaaS solution will fit into their structure. It can also be good at providing feedback for improvement. ### 47. Makes meeting note taking a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Kathleen M. | Chief Community Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Otter.ai?** Quick and easy to use, fairly accurate collection of notes and grouping of thoughts by the AI - and the new AI chat is easy to use and makes pulling out quotes, quick thoughts and ideas easy to find and highlight. **What do you dislike about Otter.ai?** The only downside is I am hooked. If I do not have Otter in a meeting I have to remember to take notes and that means I am not as engaged in the meeting. **What problems is Otter.ai solving and how is that benefiting you?** I use Otter to help me organize the highlights of meetings and stay on track for sales or meeting follow-ups. Additionally, I use Otter for podcast transcription, which allows me generate highlight quotes from conversations on social media. ### 48. Otter as an efficiency driver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Otter.ai?** Otter has been a game changer for our client-facing teams, who are often stacked in multiple back to back meetings. With Otter transcription, we're easily able to focus on the client interaction and refer back to key moments in the conversation. I love how Otter summarizes sentiment, pain points, and frustration and that it captures screen grabs rather than requiring me to spend time finding important moments in a length recording. I frequently use the AI Chat feature to assist in summarizing the call, crafting a follow up email, or detailing my action items. **What do you dislike about Otter.ai?** Nothing that I dislike, though I wish it was slightly easier to control admission to meetings. I'd also love a direct integration with CRM tools to seamlessly log calls and the associated recordings! **What problems is Otter.ai solving and how is that benefiting you?** Otter has helped increase capacity for our client-facing teams, who were previously working to transcribe meetings notes, document next steps, and follow up. With Otter, we've significantly reduced energy and effort in the admin work associated with our interactions. ### 49. Stay focused on the conversation without having to take notes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Otter.ai?** It's super helpful when you're in a meeting with a prospect and you don't have anyone else to take notes for you. It's also great for going into meetings solo because you won't have to worry about taking notes while having a conversation. It's great for customer support and training new employees with recorded meetings. It's also easy to implement so your otter.ai can join select or all your meetings, and seamlessly integrate with google calendar. I use otter.ai with every meeting and if I can't make it, I know I'll have a recording to watch! **What do you dislike about Otter.ai?** The only downside is that it could be awkward if you have your otter.ai and the other person in the meeting does not want to be recorded. **What problems is Otter.ai solving and how is that benefiting you?** Now I don't have to actively take notes during the meeting! Having an ai sales assistant helps me solve my prospect/customer's problem faster and leads to a more impactful conversation. ### 50. A fantastic tool at my disposal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Otter.ai?** Otter is seamless and simple to implement, use and navigate. It's also really easy to integrate with both Zoom and Google Meets. I tried other plugin notetaking tools to work with Zoom but they were annoying to coordinate, had app linking issues and required too many manual steps for each meeting to involve it. Otter literally felt like a plug and play and speaks easily between apps. I love the AI chat feature which allows me to ask very specific questions about a sales conversation, motives, and for suggesting particular things which may be helpful for the next conversation. I'm leaving this review as part of a promotion from Otter. **What do you dislike about Otter.ai?** There aren't any dwnsides to using Otter.ai. I look forward to seeing how the software progresses as new territories on this tech are discovered. **What problems is Otter.ai solving and how is that benefiting you?** I was spending anywhere between 2-3 hours per proposal - Otter has shaved off at least an hour of that time. I can pitch more confidently having Otters validation of my thinking as well as spend less time preparing documents and figuring out exactly what to say. Otter is able to populate some of those proposal pages for me that I would otherwise be writing myself. It's just about asking the AI assistant the right questions. ## Otter.ai Discussions - [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote - [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote - [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote - [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote - [What are the advantages of Otter.aI versus fireflies.al?](https://www.g2.com/discussions/50949-what-are-the-advantages-of-otter-ai-versus-fireflies-al) - 1 comment, 1 upvote - [View Otter.ai pricing details and edition comparison](https://www.g2.com/products/otter-ai/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+12%3A53%3A18+-0500&secure%5Bsession_id%5D=589a25ba-ada1-4424-8a05-5577194ea0d1&secure%5Btoken%5D=a3a3b4b833d055886b6e300dcd58369d855bea2b3d6463d2b72c78ea6c19f533&format=llm_user) ## Otter.ai Integrations - [Asana for Gmail for G Suite](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews) - [Browse AI](https://www.g2.com/products/browse-ai/reviews) - [Canvas LMS](https://www.g2.com/products/canvas-lms/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Clean Inbox for Gmail™](https://www.g2.com/products/clean-inbox-for-gmail/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Team Calendars for Confluence](https://www.g2.com/products/team-calendars-for-confluence/reviews) - [Translate Me](https://www.g2.com/products/translate-me/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Otter.ai Features **Lead Facilitation** - Lead Qualification - Meeting Scheduling **Business Instant Messaging** - Notifications - Search **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Voice** - Dictation - Accuracy **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Agentic AI - Note-Taking Software** - Autonomous Task Execution **Action Item Detection - AI Note-taking Software** - Action Item extraction - Summary Generation **Organization** - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary **Meeting Automation - AI Meeting Assistants** - Automated Note-Taking - Voice Recognition - Action Item Tracking **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Automatic Transcription - AI Note-taking Software** - Speech-to-text Transcription **Performance Analysis** - Coaching - Peformance Tracking **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Editing** - Collaboration - Text Editing **Generative AI** - AI Text Summarization **Meeting Insights - AI Meeting Assistants** - Sentiment Analysis - Personalization - Smart Summaries **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Collaboration & Sharing - AI Note-taking Software** - Team-based Access **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Accessibility - AI Meeting Assistants** - Real-Time Transcription **Generative AI - Business Instant Messaging** - Text Summarization **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Language & Accent Support - AI Note-taking Software** - Multi-Language and Accent Support **Generative AI** - AI Text Generation - AI Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Voice Recognition** - Natural Language Interaction **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - AI Meeting Assistants** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Multi-Platform Integration - AI Note-taking Software** - Integrations **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Privacy & Security Controls - AI Note-taking Software** - Access Control **Meeting Capture & Retention - AI Meeting Assistants** - Bot Presence - Meeting Moments Management - Audio or Video Recording **Searchable Note Archives - AI Note-taking Software** - Semantic Search **Speaker Identification - AI Note-taking Software** - Speaker Recognition ## Top Otter.ai Alternatives - [Fathom](https://www.g2.com/products/fathom-video/reviews) - 5.0/5.0 (6,895 reviews) - [Fellow](https://www.g2.com/products/fellow/reviews) - 4.7/5.0 (2,409 reviews) - [tl;dv](https://www.g2.com/products/tl-dv/reviews) - 4.7/5.0 (518 reviews)