# PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 929 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated, priority-based notifications** from PagerDuty, ensuring swift responses to critical incidents. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and improved incident management. (19 reviews) - Users value the **reliability and ease of managing on-call alerts** with PagerDuty's seamless integrations and customizable notifications. (17 reviews) - Users find PagerDuty's **ease of use** impressive, streamlining incident management and improving team responsiveness seamlessly. (15 reviews) - Users appreciate the **easy integrations** of PagerDuty, enabling seamless connectivity with tools like Slack and AWS. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users are frustrated by the **rigid alert integration options** in PagerDuty, limiting customization for their workflows. (12 reviews) - Users find PagerDuty to be **expensive** , especially for small teams and necessary features being locked behind paywalls. (8 reviews) - Users find the **complexity of the interface** a challenge, especially for those new to PagerDuty. (7 reviews) - Users often find PagerDuty's **inefficient alert system** overwhelming, especially when alerts aren't properly filtered, impacting usability. (7 reviews) - Users find the **complex UI** of PagerDuty can be overwhelming, particularly for those unfamiliar with its features. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Centralized Incident Response with Practical AI Summaries **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about PagerDuty?** It does a really good job centralizing incident response, rather than forcing teams to juggle alerts across email, Slack, monitoring tools and random dashboards. The event orchestration and escalation workflows are genuinely useful, especially once they’re set up properly. What’s improved a lot recently is the AI side. The incident summarization and contextual insights are actually practical during active incidents, because nobody wants to sift through a flood of alerts just to figure out what changed. The AI-generated summaries help speed up triage, instead of feeling like a checkbox feature. **What do you dislike about PagerDuty?** Alert noise is still the biggest risk. Even with AI/event intelligence, if monitoring inputs are messy, PagerDuty can still overwhelm people with too many notifications. That’s more of a setup issue, but it becomes a product experience issue quickly. **What problems is PagerDuty solving and how is that benefiting you?** It solves the operational chaos problem during outages. incidents get routed immediately to the right people with escalation if nobody responds. PagerDuty can route it to the correct on-call engineer, summarize related incident context and keep collaboration structured ### 2. Essential for Timely Alerts and Incident Response **Rating:** 4.5/5.0 stars **Reviewed by:** Satish S. | Associate devsecops engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about PagerDuty?** I like PagerDuty because it ensures critical alerts reach the right people at the right time. Its on-call scheduling and escalation policies help reduce downtime and respond to incidents quickly. **What do you dislike about PagerDuty?** PagerDuty can feel noisy at times, with too many alerts if rules aren’t tuned properly. The interface and configuration can also be a bit complex for new users. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the problem of delayed or missed incident alerts by ensuring the right person is notified immediately. This helps reduce downtime, improves incident response, and gives better visibility into operational issues. ### 3. one of the best incident management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Pintraj K. | Devops / Infosec, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about PagerDuty?** Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty **What do you dislike about PagerDuty?** The support for the pagerduty is less and the pricing is high **What problems is PagerDuty solving and how is that benefiting you?** As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured **Official Response from Dan Anderson:** > Hi there – Thanks for taking the time to share your experience! We’re glad to hear PagerDuty is helping your team manage incidents effectively, especially through integrations with your cloud architecture and monitoring tools like CloudWatch and Sentry. We also appreciate your feedback on pricing and support. To help address those concerns, we’ve recently upgraded our Professional and Business plans to include more advanced capabilities—like automation, rich insights, and enhanced collaboration tools—at no additional cost. It’s all part of our commitment to delivering more value and helping teams of all sizes get the most from the PagerDuty Operations Cloud. You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community! ### 4. Imagine and exercise better work automations with PagerDuty. **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel Y. | Computer Systems Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about PagerDuty?** It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties. **What do you dislike about PagerDuty?** There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output. ### 5. Alerts and incident resolution in record time **Rating:** 4.5/5.0 stars **Reviewed by:** Masum S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about PagerDuty?** Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration. **What do you dislike about PagerDuty?** We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it. **What problems is PagerDuty solving and how is that benefiting you?** Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business. ### 6. pAGER dUTY (Alerrting tool) **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** The great feature of Pagerduty is Alrting system , pagerduty sent the alert to the right person who is the responsible with real time data, it helps our time as well as econical or financial solution to our organization **What do you dislike about PagerDuty?** the cpst of the pagerduty is little bit high then other competitors and ui of night vision is not as per standard. **What problems is PagerDuty solving and how is that benefiting you?** Overall i would like to say it is very awesome product and it very helps to organization and it so gretas when pagerduty helps to us from start to finish but in the end it is so cool and time saving method ### 7. Valuable Feedback of PagerDuty **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** the featuree of make a incident and give to access of responsible eprson is very good and it is modern and very capable platform to send alerting with responsible person with reakl time checking. **What do you dislike about PagerDuty?** The use og pagerduty according to me there is no cons but every software wants modernization with respect to time to chase the hurdkles amd this platofrm many time get be confusy as well **What problems is PagerDuty solving and how is that benefiting you?** In pagerduty the noise alerting feature is very awesome and fantastic nd it helps to send real time alerts to rresponsible person it helps aa alot ### 8. Alerting tool Pagerduty **Rating:** 4.5/5.0 stars **Reviewed by:** Brenda W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** The integrations is very easy as compare to others and very Simple USER INTERFACE (UI) and there are so many specifications and feature of pager duty but we like the alerting system which make this software unique. **What do you dislike about PagerDuty?** From my point of view there i no Cons everything is going in right direction. **What problems is PagerDuty solving and how is that benefiting you?** The feature of send the real time alert to the responsible person with real time incident is very good, it feature male the different from all other alternatives of pagerduty. ### 9. The team is very responsive and knowledgeable about market-leading product **Rating:** 4.5/5.0 stars **Reviewed by:** Arto S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PagerDuty?** I like that it helps focus more on other timely support functions while issues are being resolved. It also gives us the ability to manage our time efficiently. And the ability to customize and have PagerDuty perform various tasks as designed in the workflow. **What do you dislike about PagerDuty?** It is difficult to scale the administration of the tool. And Access to the PagerDuty web interfaces is slow at times. Besides that, it has met our needs. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty allows us to inform staff about tickets that need to be worked on and guide them to these tickets through links. In addition to being a great product with all the relevant features. And it gives me quick contacts with critical resources to solve problems. ### 10. It's wonderful to be able to receive immediate notifications in any situation **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about PagerDuty?** Mobile apps that are easy to use and intuitive are even better. We can also receive alerts based on an incident in our email, SMS and Teams. It helps me keep track of my clients' issues when I'm away from my desk. **What do you dislike about PagerDuty?** It has a slight delay between apps on the desktop. It would also be great to publish lists for people who need to see them without needing a license to do so. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty allows you to define groups to manage your team's package. It is a cost-effective solution for organization and helps create widgets quickly. Additionally, PagerDuty allows us to contol the communication bridge and allow people to manage the workflow. ### 11. PagerDuty has been an incredible asset in my role managing project flows **Rating:** 5.0/5.0 stars **Reviewed by:** Willie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about PagerDuty?** I love it because it helps automate alerts, which promotes timely responses to project issues. And creating workflow automation with PagerDuty is quick and easy to implement. With this tool, automatically escalate to the right people and schedule with ease. **What do you dislike about PagerDuty?** Customer support has been very helpful with the onboarding process. So I don't dislike this wonderful software. **What problems is PagerDuty solving and how is that benefiting you?** Now, each alert is appropriately managed based on its severity as it solves our problem with incident management and prevents us from missing alerts. Furthemore, navigating between the tools is easy and I can find the tools I need at all times. ### 12. An incident management platform that does it all.. **Rating:** 5.0/5.0 stars **Reviewed by:** Justine B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about PagerDuty?** Jeli allows me to deeply analyze every incident without spending a lot of time on it. I gain time back, can prioritize other projects without compromising on quality. It allows all stakeholders to get what they need and without being in tech, Jeli, is broadly applicable to my industry. **What do you dislike about PagerDuty?** We haven't run into any major downsides so far. The team and the product are very helpful. We're looking forward to what they come out with next. **What problems is PagerDuty solving and how is that benefiting you?** Jeli is allowing me to perform a diligent incident management process, keep people aligned in my org. And allows me to resolve my incidents so I can maintain customer trust. **Official Response from Rian van der Merwe:** > Hi Justine, thanks for the feedback, we really appreciate it! Saving teams time is one of the reasons we exist, so it makes us very happy to hear that Jeli was able to give the team time back to spend on other high-priority efforts. We also love hearing how much value people outside of tech teams are gaining from the communication and coordination that Jeli enables, so it's great to hear you call that out specifically. Please continue to reach out if there's anything else we can help with! ### 13. a reliable and modern tool for incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Lokeshkumar D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2023 **What do you like best about PagerDuty?** The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach. **What do you dislike about PagerDuty?** The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company. **What problems is PagerDuty solving and how is that benefiting you?** To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty. It helps me manage workload automation effective. ### 14. Perfect product for oncall **Rating:** 4.0/5.0 stars **Reviewed by:** Shibashish S. | VP, Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about PagerDuty?** Well... Pagerduty is almost perfect for oncall in terms of a product. It has all the features for on-call and incident management, alerting and escalations with good reporting. It has great integrations with almost all the monitoring tools as well as with communication tools like Slack and Teams. It provides a rich API which can be used for further customization if anyone is interested. **What do you dislike about PagerDuty?** Pricing would be the primary dislike for me. They increased cost for us without even informing. Eventually we had to switch off the service although we liked the product. Billing customer support has been pathetic. We have been working with them for over 8 months now just to close our account and no one there has a clue. **What problems is PagerDuty solving and how is that benefiting you?** Setting up on-call schedules is a breeze. The team knows when their schedule is, who is on call for the service and whom to contact for the specific services. Ability to open incidents and contact respective teams is possible with their great slack integration. **Official Response from Dan Anderson:** > Hi there – Thank you for the honest and thoughtful review. We’re glad to hear PagerDuty made a strong impression as a comprehensive on-call and incident management solution, and that you found value in our integrations, reporting, and customization options. We’re genuinely sorry to hear about your billing experience and the challenges you faced during the account closure process. That’s not the level of support we strive to deliver, and your feedback has been shared with our internal teams to help us improve. We understand how frustrating that situation must have been and appreciate you taking the time to share it. If there’s anything we can do to help follow up or revisit the conversation, please don’t hesitate to reach out. We’d welcome the opportunity to reconnect. ### 15. Jeli is the future of Incident Analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Casey R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about PagerDuty?** Jeli's solution focuses on the human element. So many other solutions in this space focus on root cause analysis and other technical automations that fail to recognize that the necessary ingredient for a resilient system is people. Root cause analysis is at best a waste of time, because it enables hindsight bias to place blame on a technical accident. You can't prevent accidents. Focusing on the 'cause' of an accident is a waste of time, because you can't do anything about that. Instead using Jeli you can learn from the narratives of the people closest to the work, and you can use that to identify and fill in knowledge gaps distributed throughout the team. That is useful! **What do you dislike about PagerDuty?** It isn't obvious how to get everyone to buy into the concept of using Jeli at first. If upper management isn't on board yet, then you need resources outside of Jeli to convince them of the approach. **What problems is PagerDuty solving and how is that benefiting you?** Learning from incidents (LFI) so we can make our software more robust. **Official Response from Amanda MacLeod:** > Hi Casey-- We are so happy to hear you are enjoying your experience using Jeli.io for your incident management! ### 16. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Dara G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about PagerDuty?** Jeli is an absolutely amazing product. It is so simple to use. The tagging features are amazing. Using the product has saved us so much time compared to doing manual Incident Analysis. I highly recommend Jeli. **What do you dislike about PagerDuty?** Nothing, it is intuitive, easy to use and has a great team supporting it. **What problems is PagerDuty solving and how is that benefiting you?** Jeli makes it easy to learn from incidents. We can use the tool to analyse an incident and tag certain properties to it. It is saving us a lot of time and effort. **Official Response from Amanda MacLeod:** > Hey Dara- we are so glad you are enjoying Jeli and it's saving your team so much time! ### 17. PagerDuty is my go to choice for On-call support! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel A. | Senior Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about PagerDuty?** The amount of products that PagerDuty integrates well with is simply amazing! I have configured it in many different ITSM solutions for clients. Some with on-premise deployments, others in AWS, or Azure Cloud deployments. The ease of integration and setup is why I keep recommending PagerDuty to clients. **What do you dislike about PagerDuty?** There is not much to dislike, the improvements PagerDuty has made over the years have been impressive! I was originally dissatisfied with the Jira integration options, but since that time those have been resolved and improved upon! **What problems is PagerDuty solving and how is that benefiting you?** Integration with various types of monitoring systems, ticketing systems, and messaging systems has been simply fantastic! Everything from full-scale monitoring to simple email messages to trigger on-call events. ### 18. Pagerduty for alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** It was best to use and user friendly and most useful **What do you dislike about PagerDuty?** Alerting frequently and some time unable to stop them **What problems is PagerDuty solving and how is that benefiting you?** Incidents and real time management ### 19. Pager duty is good **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit B. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** Pagerduty is very good and will used it. **What do you dislike about PagerDuty?** Pagerduty doesnt has best ui like squadcast **What problems is PagerDuty solving and how is that benefiting you?** its calls immediately as soon our sites goes down ### 20. Great On System for Managing On Call Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PagerDuty?** A solid, dependable, scaleable, reliable alert management tool that integrates with a large number of systems. Website/portal is easy to navigate; you don't get lost trying to get things done. System allows each user to select how they are notified (call, e-mail, text, teams message) of alerts and in what order. **What do you dislike about PagerDuty?** It's tough to find things we don't like, besides it waking us up in the middle of the night because a critical system is down (exactly what it's supposed to do). We do wish there was a way to send an e-mail to an e-mail address that isn't a licensed user to keep others informed of who is on call. **Recommendations to others considering PagerDuty:** Please allow notifications to be sent to an e-mail address of an unlicensed user when the on-call resource changes. Would be very helpful in keeping folks in the loop on who is on call. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to manage our operations on-call team. It routes all critical alerts to the correct engineer based on which system is alerting and what time of day the alert was received. This has reduced our time to respond to alerts and helped up meet and measure our SLA's ### 21. Incident management made easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Fiona M. | Real Estate Agent, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about PagerDuty?** Pager Duty is easy to use and has significantly improved our team's visibility and monitoring of incidents. We have improved our accuracy and delivery time through its agility in incident response. I especially love the alert suppression feature that minimizes alerts, and we can easily modify it only to send the most critical alerts **What do you dislike about PagerDuty?** PagerDuty's Integration with other third-party solutions is not as straightforward as it should be. They should also introduce an option for us to choose the right time to be paged. **What problems is PagerDuty solving and how is that benefiting you?** Our problem-solving has improved as PagerDuty offers a suitable place with extensive data to prevent future reoccurrences, including the root cause of an incident. ### 22. Tools for dependable incident reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about PagerDuty?** In order to provide a higher level of end-user experience, real-time monitoring of our application is absolutely essential. This platform enables us to monitor the functionality of our business application. **What do you dislike about PagerDuty?** The software has a lot of features that are pretty heavily loaded. You might occasionally become disoriented while using the software. **What problems is PagerDuty solving and how is that benefiting you?** Amazing software like PagerDuty is a requirement for support initiatives handling high severity issues and tasks. It is quite helpful for keeping track of the tickets and making sure that work is completed on them within the allotted period. ### 23. Great platform to make and make money. **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2022 **What do you like best about PagerDuty?** Supports all operating devices such as Android, ios and desketop and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time. **What do you dislike about PagerDuty?** It can be a little confusing to find pd and determine what happened The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult **Recommendations to others considering PagerDuty:** Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function. **What problems is PagerDuty solving and how is that benefiting you?** Helps improve decision Easy to use and use including dealing with Integration in tools The program is a documented tool to work with Increased work performance using the program as well ### 24. PagerDuty is great **Rating:** 5.0/5.0 stars **Reviewed by:** Ben Y. | Lead Developer, Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about PagerDuty?** I'm excited that PagerDuty introduced Round Robin Scheduling. It is now easy to distribute on-call shift responsibilities in addition to triaging, assessing and reporting network issues as they arise **What do you dislike about PagerDuty?** As a developer I have seen PagerDuty continue to evolve and innovate beyond traditional incident management **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty provides infrastructure-wide context that allows us to effectively remediate incidents and easy distribution of on-call responsibility ### 25. Modernist Alerting System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about PagerDuty?** Ui/Ux of the application is effortless on scheduling a call and best part is sending a alert message to the team during critical incident happen. Pagerduty can be easily setup in each teams and making a alert message for individuals. **What do you dislike about PagerDuty?** There is nothing to dislike from pagerduty. Only thing I noticed calender in pagerduty is not a best part it needs some updates, but pagerduty takes feedback from the users and consistenly improving tha app. **What problems is PagerDuty solving and how is that benefiting you?** I'm using pagerduty in my team to alert the co workers during any issues occurred in infrastructure level. It is well integreated with AWS and other clouds services like atlans, etc. ### 26. The service works and is easy to configure **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb C. | Information Technology Operations Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about PagerDuty?** Schedule overrides and alert escalations **What do you dislike about PagerDuty?** Being woken up in the middle of the night **What problems is PagerDuty solving and how is that benefiting you?** Coordination of alert rotation ### 27. Tried and true, tested and proven. Looking for the best in immediate alerting? Look no further! **Rating:** 5.0/5.0 stars **Reviewed by:** Drew J. C. | Senior Manager, Infrastructure Operations and Cloud Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about PagerDuty?** It's a solid, comprehensive, and reliable tool. From the configuration and setup, down to the mobile application (if you choose to use it), you can immediately see that it's a tool that does what's it's supposed to do. **What do you dislike about PagerDuty?** There are some scheduling limitations (i.e., there's no ideal of groups or teams, it's based on individuals) and I have found that as they continue to grow, they move features (i.e., API integration for something like ServiceNow) from one tier to the next forcing you to graduate to the next tier, which is an added expense for each user. **What problems is PagerDuty solving and how is that benefiting you?** I use PD for immediate response and alerting as an extension for my enterprise's monitoring. ### 28. Easy to setup, use and get going **Rating:** 5.0/5.0 stars **Reviewed by:** Vedarth K. | Principal Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about PagerDuty?** The UX of the application is effortless to set up on-call schedules and integrate with various other products/services. Once can signup and get going within minutes. **What do you dislike about PagerDuty?** There is nothing to dislike about PagerDuty, and it does what it says. PagerDuty team takes feedback from users to consistently improve their product. **Recommendations to others considering PagerDuty:** Go for it. There is no other product with the number of products/services PagerDuty integrates with **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to alert our engineers about any failures in our production infrastructure. PagerDuty allows use to effortlessly integrate with AWS and a couple of other services like CloudAMQP, Atlas, etc. ### 29. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PagerDuty?** That is very useful for a DevOps team, it is easy to manage and has a lot of integration. **What do you dislike about PagerDuty?** I do not have anything to dislike about it. **Recommendations to others considering PagerDuty:** Don't have now any recommendations **What problems is PagerDuty solving and how is that benefiting you?** We are solving the following problems: the schedule of the on-call. ### 30. Gotta love PagerDuty! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Owner/Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about PagerDuty?** The pagerduty software is great, and the community, which is just as greater as the software. **What do you dislike about PagerDuty?** There's not really much that I dislike, they're doing great with what they're going. **What problems is PagerDuty solving and how is that benefiting you?** They're helping to solve a lot of problems! The benefits outweigh the problem, and I wish I'd have found them sooner. ### 31. Pagerduty integrates easily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about PagerDuty?** The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops. **What do you dislike about PagerDuty?** The incident workflow could be easier to customize. **What problems is PagerDuty solving and how is that benefiting you?** Allowing multiple people to respond to incidents and auto document the resolution. ### 32. Great place to keep all of your alarms - organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandar B. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about PagerDuty?** Shifts, ability to easily manage various alarms priorities, and again - shifts rotation. Also, you can include PagerDuty in any major service available out there! Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents - even ones that doesn't use PagerDuty! **What do you dislike about PagerDuty?** There's no ability to make team members unavailable to respond in case of vacation or Out Of Office. That feature (to exclude them from shifts temporary) would be really awesome, as it's currently needed to edit shifts if you don't want to interrupt someone on vacation. **Recommendations to others considering PagerDuty:** Even the lowest-price plan will get you to forget about all traditional alarming systems used before - and you will wish to move every future alarm to Pager Duty. Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster! **What problems is PagerDuty solving and how is that benefiting you?** Alarms from production environments on 2 projects are forwarded to Pager Duty. Tool allows us to create custom actions and notify various team-members, in order to escalate issues to the right people - at the right time! ### 33. Many integration options and schedule capabilities that is flexible for our team **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about PagerDuty?** The number and flexibility of the integrations that will feed into the system, the ways that we can set things up for notifications, and for on-call schedules/shifts. PagerDuty allows us to monitor our most critical assets, have a consistent method to be notified, and to track the response to those notifications so other team members see the status of incidents in real-time. I really like the mobile app options for notifications, as well as the ability to cut through Android's DND feature, etc. **What do you dislike about PagerDuty?** Pricing options have left it out of reach for a small team in the past. However, with the addition of the professional plan, it's perfect for us to benefit from some of the features, without making as large a financial commitment while we are still a small ops team. Because of the abilities this product has, it can be pretty overwhelming, so it took a little longer to get this set up for us. **Recommendations to others considering PagerDuty:** There are many options out there for similar products, however, our experience has been great and we tested a few others. For the price point and feature set they provide, we don't have any complaints (except for when we get a notification at 2 AM - ha!) **What problems is PagerDuty solving and how is that benefiting you?** The ability to set up schedules with a rotating on-call person, and gives us the ability to have reliable notifications from critical services to ensure we're responding when there are issues. We have several critical services that we are monitoring, some monitors are web checks, others are due to API results, etc. so they are from different systems, and there's some more complicated logic that dictates whether it's a problem or not and we're able to accomplish the alerts we need but only the ones we care about with PagerDuty notifications. ### 34. Using PagerDuty **Rating:** 4.0/5.0 stars **Reviewed by:** Subhash G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about PagerDuty?** I love its integrability with many platforms. As a company we use an awful lot of different services and connected platforms, and it makes sense to have a platform agnostic service like pagerduty which allows us to connect to many different things together and give us alerts. I really like that no matter what platform our services are on such as AWS, Azure, or any other web service, I'm able to get alerts and integrate them very quickly into pagerduty and then if there are ever any incidents that arise I can trust that someone on my team will be able to address it quickly. **What do you dislike about PagerDuty?** Nothing, it's great! I haven't had an issue with it. We have had a great increase in our response time and time to completion for incidents that arise with any problems our customers might be having. Before using pagerduty, we weren't as quick to solve the issues because it would get confusing and burdensome for people that were mainly assigned to dealing with these problems. However now we are able to address these issues quickly and there is no confusion about who is responsible for what. The on-call scheduling system helps us deal with that quite a bit and I can't be more happy with how it has been. I have never had an issue with pagerduty and it has been great. **Recommendations to others considering PagerDuty:** I highly recommend pagerduty to any company or small team that needs to have good management for on-call scheduling and addressing support and production issues as they arise. Greatly clarifies which way to address issues and helps you plan and support your customers better. I've never had a single issue with page Duty and then make it really easy to deal with anything. It is seriously a silver bullet in the war against support tasks. **What problems is PagerDuty solving and how is that benefiting you?** We have lots of alerts that come in from our micro-service system, and it's great to have on-call scheduling to deal with those. We have a great system now for addressing problems that arise quickly. I love being able to use pagerduty for my phone and email, it is pretty great because whenever an incident arises in production environments or even in development environments, I'm able to quickly see what is the problem by looking at my device and getting an alert whenever I am on call. It's very clear to me that this software platform allows me to very quickly address incidents. For example I have had times where a production incident would happen at night time and if I'm on a call I'm able to see that something is happening, whereas if we didn't have a system in place for this, then I would basically never know until the next business day, which could be too late to address the issue. The on-call scheduling also makes it so that no one person on the team is overburdened by support issues. I also love being able to access the pagerduty platform in browser so then when I'm at my desk I can also address any tickets that have come up. ### 35. Pretty important tool in our toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Lucky J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about PagerDuty?** Pagerduty integrates well with the various tools that we use - Cloudwatch, Sentry, Loggly, etc... It's very simple to use and setup. We've built some internal tools around the API to facilitate customization of the schedules, on-call policies, etc... The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful. **What do you dislike about PagerDuty?** Historically, the iOS app has been subpar, not allowing for enough customization control. The mobile app period could be a little bit better on both major platforms - it can be a little confusing when you get to the schedules screen for example. Also, some clear indication of which direction to swipe in to ack / resolve an alert would be useful. Essentially just some UX-type improvements would help. The DnD override can be clunky at times, though I imagine that is partially because of the mobile platforms and not entirely under PD's control. **Recommendations to others considering PagerDuty:** Spend some time setting up your alert policies properly and make sure your escalations and order of alert mediums is well setup. You'll thank yourself at 3am! Aside from that, take the time to understand how you'll be using the product - it can be quite powerful and can be a real difference maker if implemented properly. **What problems is PagerDuty solving and how is that benefiting you?** Visibility and in the moment alerting. We've been able to constantly be aware of what is going on with our platform. From first-time bugs to backed up offline queues to servers running out of IO credits. The Pagerduty app has become a very important tool in our toolbox. Other apps have come and gone - not this one. No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure. ### 36. A must have tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about PagerDuty?** PagerDuty has a really simple interface and does its job in an impeccable way. It send alerts via Phone calls, texts, emails or push notifications and can be integrated with many third party tools. We use it mainly with DataDog and AWS, setup was done in minutes and maintenance is practically zero. It's simple enough to be used by non technical people as well. Their Android app is also quite simple and easy to use and doesn't seem to consume a lot of battery and that was a strict requirement for me. Adding a new device/removing a device or add/remove/change notifications is really simple and takes just few minutes. All notifications can be tested to ensure setup is done correctly, to avoid last minute surprises. I've been a PagerDuty user for more than six years and it never let us down, so they managed to make their infrastructure really reliable, as it should be. **What do you dislike about PagerDuty?** the only negative experience I had with PagerDuty was when they broken volume override in their Android app for my Samsung S10e. Issue was resolved relatively quickly, but still it was unpleasant to discover I missed some alerts cause of a bug in their app. Anyway, they fixed it and I haven't had any other negative experience with them **Recommendations to others considering PagerDuty:** if you're looking for a reliable, inexpensive and simple alerting tool, then PagerDuty is what you're looking for **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helped us organizing our on-call schedule and it ensures none of the alerts gets unnoticed. We needed a simple and inexpensive tool to achieve that and PagerDuty completely matched our requirements ### 37. Cool tool for service availability monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about PagerDuty?** Seamless onboarding and service monitoring. **What do you dislike about PagerDuty?** None that I can think of at the moment stands out. **Recommendations to others considering PagerDuty:** I DONT HAVE ANY **What problems is PagerDuty solving and how is that benefiting you?** Ability to integrate diverse cloud applications for real-time monitoring and to alert via email and text messages ### 38. PagerDuty is very easy to use and offers integration with all the products that we use seamlessly. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about PagerDuty?** Easy to use interface and concepts such as service groups, rotations, and on-call assignment. Offers easy integration with a comprehensive list of providers and thorough documentation for each. The service is rock solid and no issues/downtime have been observed. **What do you dislike about PagerDuty?** They sometimes change the UI and make it less intuitive to use. Not a deal-breaker and they did add back the option to use the old UI. **What problems is PagerDuty solving and how is that benefiting you?** We needed a solution for managing on-call schedules and single notification/aggregation across a few alarm systems we have. Using PagerDuty allowed us to integrate with the services with very little engineering investment and maintenance. ### 39. Excellent tool for the solutions of problems presented. **Rating:** 4.5/5.0 stars **Reviewed by:** Radne B. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2020 **What do you like best about PagerDuty?** PagerDuty has an incredible mode of guard schedules for the members of the organizations, which is very useful to establish well-promoted schedules without problems in their training templates of these forms, highlighting that internally in this program we can determine that their systematization In the same way, the number of calls between teams is incredible, since they are of a high advanced category, including the software in its entirety, being one of the services that I most like, dedicated to the indications of incidents. **What do you dislike about PagerDuty?** It is important that this system modernize the mobile windows down to the software functionalities, but from a device, such as a cell phone or tablet, or other smart items, in which the PagerDuty version can be downloaded from these adaptable areas, which requires maintenance, due to the fact that it is currently slowed down, and with old visual aspects, that is, in its internal interfaces. **Recommendations to others considering PagerDuty:** PagerDuty is an ideal software to maintain the alternating schedules of the equipment of a particular department, being an automated program, once its daily frequency is adapted to be carried out, to make known its exact schedules in the tasks of its organization, including that it prevents systematic incidents and in these areas of precise schedules, including that if you need to reduce the noise alert of certain mishaps witnessed in your systems, this service could be the best option to use for your concerns. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to save us the trouble of doing our manual work on incidents through spreadsheets, which this software provides us with an improvement in these aspects, which the last operations have been faster, when these annoying mishaps occur of the applications that need updates in their versions, being also used by the department specialized in information technologies, since as a result of this system, we can extract relevant data and store them in the same system, to offer a more specific and guaranteed service to a great extent. proportion would benefit, towards us. ### 40. so far pagerduty works fine for us. one grip i have is the nagios calling pager duty via pd-nagios **Rating:** 3.5/5.0 stars **Reviewed by:** alan l. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about PagerDuty?** -fairly flexible with call rotation and scheduling -escalation is great (in fact that's why we got it in the first place) -API call is a plus though we are not taking much advantage at the moment **What do you dislike about PagerDuty?** -the price, at about 30 dollars per user its harder to convince to have more users on pager duty -would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app. **Recommendations to others considering PagerDuty:** ask yourself how important is getting these alerts. if it's critical Pagerduty is a strong option for alerting. **What problems is PagerDuty solving and how is that benefiting you?** we mainly use it for system alerts, monitoring our IT infrastructure. The escalation policy is nice and made sure we are not one deep in coverage. ### 41. No more forgetting to rotate oncall **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin C. | Senior Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about PagerDuty?** I like the accountability of acknowledgement and marking resolved. I like the automated scheduling so there's no more "Who's going to sign up for this weekend" I also enjoy the variety of service integration options. **What do you dislike about PagerDuty?** Above a smaller user count it can get a little expensive. **What problems is PagerDuty solving and how is that benefiting you?** We use pagerduty to automate and add consistency to our oncall process ### 42. PagerDuty **Rating:** 5.0/5.0 stars **Reviewed by:** Don C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about PagerDuty?** It is very easy to get started. The basics work properly and as you become more familiar you have considerable options for alarm management. **What do you dislike about PagerDuty?** I personally did not find any dislikes based on our deployment. **Recommendations to others considering PagerDuty:** Ease the pain of handling notifications and escalations. **What problems is PagerDuty solving and how is that benefiting you?** We are using PagerDuty with our Vaonet Portal to provide alerts to support personnel. ### 43. Pagerduty sits at the core of our devops systems, and offers superb integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about PagerDuty?** I love the ability to route almost any kind of issue or alert to it, from standard cloud services to our in house application software. I think the ability to create flexible escalation paths is superb. **What do you dislike about PagerDuty?** I haven't seen anything I truly dislike. It would be useful to have alternative escalation policies for a service, to define different paths for holidays and other scheduling types. **Recommendations to others considering PagerDuty:** I recommend doing a trial and seeing how easy it is. **What problems is PagerDuty solving and how is that benefiting you?** We provide IoT data ingestion and analysis for enterprise customers, who expect very high uptime. Pagerduty helps us achieve this with a very small development and operations team by keeping us aware of any problems that might arise, but without putting a burden on us to run our own notification and alerting services. Pagerduty keeps my overhead for running and managing operations as low as possible. ### 44. Great tool for tech engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew J. | Network Engineer Intermediate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about PagerDuty?** The phone integration is really what makes this product great. Allows out alerting to quickly engage our tech resources **What do you dislike about PagerDuty?** Wish there were more product integrations. **What problems is PagerDuty solving and how is that benefiting you?** Tech engagement was ensure with the phone paging method. ### 45. We use it to monitor our platform infrastructure **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2020 **What do you like best about PagerDuty?** I found log integration really useful along with AWS integration makes metrics and monitoring really easy **What do you dislike about PagerDuty?** Dashboards creation is always a bit complex when you have different environments: production, staging, etc... **What problems is PagerDuty solving and how is that benefiting you?** Infrastructure monitoring with escalation policies, the benefit is the integration with our application logs help us to identify problems in a short time ### 46. Pagerduty never fails to get your attention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about PagerDuty?** Ever since we started using pagerduty, escalations have stopped being a challenge. **What do you dislike about PagerDuty?** Email alert rules are a bit simplistic. I'd love the ability to create advanced notification rules based on email subjects. **What problems is PagerDuty solving and how is that benefiting you?** We use it for on-call scheduling and alert escalation to engineering teams. ### 47. Convenient easy and reasonably priced **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about PagerDuty?** Pager Duty is easy to setup and use, and most importantly - easy for our employees to understand. The training process is about 5 minutes, which is great **What do you dislike about PagerDuty?** I wish they also offered a "live answering system", instead of only the option to leave a voicemail. I also very much dislike being billed yearly instead of monthly **Recommendations to others considering PagerDuty:** Just make sure that you don't purchase too many users, as you're paying for the entire year. Can get pricey if you don't pay attention. **What problems is PagerDuty solving and how is that benefiting you?** We use pager duty to handle after hours maintenance issues. The way it is setup, mainly the feature which allows us to roll over to other employees, eliminates the possibility of an emergency being ignored because the first person on call is busy doing something else. ### 48. Easy automation! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about PagerDuty?** I love how easy it is to deploy, configure and use this within Linux. Overall, the time to get up and running and executing the first job against a set of Linux servers was almost no time. We were able to start running script and automating the more simple tasks on Day 1 while we started working on the larger, more complex projects. The support team, as well as the implementation teams are both wonderful. Our rep was always available and eager to assist us rapidly deploy. The few times I have had to reach out to the support team, they have been responsive and helpful. **What do you dislike about PagerDuty?** The initial setup for running against Windows hosts (using a Linux install of Rundeck) was somewhat complicated. The online help also tends to be less helpful than I need to resolve an issue. Which has led to us having to rely on the support team more often, who again, has been wonderful. The security, for someone who is very used to the role/group system, seems overly complicated, and cumbersome to implement, although very secure once complete. **Recommendations to others considering PagerDuty:** I'd say to go for it! **What problems is PagerDuty solving and how is that benefiting you?** Automation of the same task against multiple hosts. Just the ability to run a single command against the entire set of servers in seconds is outstanding. ### 49. Pagerduty provides the control layer for our monitoring solutions and reduces signal to noise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about PagerDuty?** Scheduling and Integrations are the best **What do you dislike about PagerDuty?** Complexity can sometimes be overwhelming **Recommendations to others considering PagerDuty:** Pagerduty is a very powerful tool and lets one integrate multiple monitoring/alert origins with the timed on-call personnel through their media of choice. **What problems is PagerDuty solving and how is that benefiting you?** Monitoring and alerts without scaring people who are powerless to fix things. ### 50. Automation and Orchestration Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael D. | Chef de projet technique | Architecte infrastructures, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Rundeck offer lots of amazing features with the plugins integrations. With only the community version, you can manage almost every dailly tasks in few minutes. The ability to commit the jobs détails and scripts. But most of all, you can protect your intellectual property by not leaving your scripts on the targeted servers, they are deleted after execution ! The entreprise support is awesome, they was able to improve a feature in order to solve an issue. **What do you dislike about PagerDuty?** There are no real downsides except the rates of the updates... The workflow is not intuitive. Security and encryption should be improved also. **Recommendations to others considering PagerDuty:** In order to fully use Rundeck, knowing how to develop is a plus. **What problems is PagerDuty solving and how is that benefiting you?** We was able to fully automate our IT processes and Development : - Deployment - DevSecOps - DevOps - Maintenance - Compliance - Incident countermeasure ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?filters%5Bcompany_segment%5D%5B%5D=179§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+12%3A51%3A38+-0500&secure%5Bsession_id%5D=90c18797-a1ec-42be-b44c-97d4d308bc91&secure%5Btoken%5D=531f7f9d2dab89e3cf392e9df533c406c4f8e833d29916282cd631381b4fbeaa&format=llm_user) ## PagerDuty Integrations - 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[Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [AWS Auto Scaling](https://www.g2.com/products/aws-auto-scaling/reviews) - [AWS Cloud](https://www.g2.com/products/aws-cloud/reviews) - [AWS CloudTrail](https://www.g2.com/products/aws-cloudtrail/reviews) - [AWS Config](https://www.g2.com/products/aws-config/reviews) - [AWS Identity and Access Management (IAM)](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [AWS Personal Health Dashboard](https://www.g2.com/products/aws-personal-health-dashboard/reviews) - [AWS Security Hub](https://www.g2.com/products/aws-security-hub/reviews) - [AWS VPC Lattice](https://www.g2.com/products/aws-vpc-lattice/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - 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[Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews) - [Langchain](https://www.g2.com/products/langchain/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Site24x7](https://www.g2.com/products/site24x7/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - [Vault](https://www.g2.com/products/ideagen-vault/reviews) - [VMware Cloud Foundation](https://www.g2.com/products/vmware-cloud-foundation/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PagerDuty Features **Automation** - Scalability - Intelligent Automation **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management** - Configuration Management - Access Control - Orchestration **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Functionality** - Automation - Integrations - Extensibility **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)