Medallia Agent Connect Reviews & Product Details

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

Seller

Medallia

Discussions

Medallia Agent Connect Community

Languages Supported

German, English, French, Italian, Spanish

Solution Type

Best-of-Breed

Overview by

Madeline Buyers

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

Top-Rated Alternatives

Playvox Quality Management

4.8/5(1,163)

Qualtrics Customer Experience

4.3/5(754)

MaestroQA

4.8/5(325)

View All Alternatives

User Insights

Average based on 276 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Medallia Agent Connect Integrations

(14)

Integration information sourced from real user reviews.

Show More Integrations

Medallia Agent Connect Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Medallia Agent Connect, and what problem is it built to solve?

Medallia Agent Connect brings customer feedback on support interactions together with quality assurance and agent performance information. Teams use it to understand customer experiences, identify service issues, and guide coaching and improvement.

What languages does Medallia Agent Connect support?

Medallia Agent Connect supports 5 languages: English, French, German, Italian, and Spanish.

What company sizes and industries is Medallia Agent Connect the best fit for?

Medallia Agent Connect appears across small and mid-sized organizations, with positive feedback also coming from enterprise teams. The strongest company-size and industry clusters include:

Company size: Small businesses and mid-market organizations are especially represented.
Industries: Retail, consumer services, food and beverages, consumer goods, and apparel and fashion.

How long does it take to implement Medallia Agent Connect across a team?

Implementation is most often reported as taking less than a month, though the time can vary with the scope of the rollout and integrations. The reported ranges break down broadly as follows:

Time to go live	Relative frequency
Less than 1 month	Most common
1–3 months	Also reported regularly
3–6 months or longer	Less common
Less than 1 day	Reported in some implementations

What customer support options does Medallia Agent Connect provide, and how do users find the overall support experience?

Support is available through chat, phone, and email/help-desk channels. The experience is mixed: users appreciate responsive, knowledgeable help and hands-on guidance, while others describe slow replies or less helpful account support.

What is the experience like for teams switching to Medallia Agent Connect from another tool?

Switching to Medallia Agent Connect has been driven by gaps in earlier survey, CSAT, and service-desk tools, including limited feedback options, slow delivery of results, or clunky workflows. Users describe moving from tools such as Zendesk, SurveyMonkey, and Questback to more detailed, timely customer feedback that is easier to connect with coaching and agent-level performance; some implementations still involve configuration or integration work.

What tools and platforms does Medallia Agent Connect integrate with, and how do these integrations help users get more value from the product?

Medallia Agent Connect has 1 listed integration. Users also describe connecting it with customer-service and CRM tools and sending feedback notifications through communication platforms:

CRM and ticketing: Salesforce and Zendesk.
Communication: Slack.
Customer-service platforms: Gladly, Dixa, and UJet.

These connections help teams tie feedback to the customer interaction, alert agents and managers to issues, and follow up or coach while the context is still clear.

What features or capabilities could make Medallia Agent Connect even more useful?

The most useful improvements would make reporting more flexible and give teams more control over surveys, quality reviews, and administration. Recurring requests include:

Reporting and data access: Add more customizable dashboards, deeper filters, and easier exports for QA and agent-level analysis.
Survey and scorecard flexibility: Expand customization for survey templates, questions, scorecards, and evaluation criteria.
Team and admin management: Make permissions, team structures, and bulk user updates easier to manage.
Feedback handling: Improve survey timing and make it easier to distinguish agent-specific feedback from comments about company policies or other issues.

G2 reviews are authentic and verified.

Here's how.

Don E.

Manager Customer Support

Mid-Market (51-1000 emp.)

5/15/2026

"Streamlined Customer Feedback and One-on-One Meetings with Helpful QA Forms"

4.5/5

What do you like best about Medallia Agent Connect?

We’re able to gather customer feedback, use their tools for one-on-one meetings with our team, and take advantage of their QA forms as part of our process. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I wish there were a way to add notes to survey feedback, or to include suggested next steps for follow-up. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

4/21/2026

"Effortless to Use, with Helpful Reminders Like Birthdays"

4.5/5

What do you like best about Medallia Agent Connect?

The ease of use and the ability to not have to set anything but the system remembers. Such as birthdays. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Nothing that I can recall. It did everything well. Review collected by and hosted on G2.com.

Stepha C.

Sales Manager

Food & Beverages

Small-Business (50 or fewer emp.)

2/25/2025

"Shady and deceptive practices"

0/5

What do you like best about Medallia Agent Connect?

The software itself functioned fine for our needs. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our team size. This year we were auto renewed and given a 10% price increase with out being contacted or advised. When I reached out to solve the issue I was told by Kin Ming Lit that Medallia no longer dedicates resources to accounts of our size and has no obligation to let us know about renewals. We simply wanted to adjust the number of seats we pay for to match the number of agents we have- but apparently they no longer offer contract revisions for accounts of our size. Incredibly disappointed and perturbed that they would treat a client of over 2 years with such a cold shoulder. Really shady- do better! Review collected by and hosted on G2.com.

Angela T.

customer service agent

Enterprise (> 1000 emp.)

3/26/2024

"very useful app for my job."

5/5

What do you like best about Medallia Agent Connect?

i love that we are able to see our scores in real time. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

i think it will be easier if we have all in one screen not to scroll down to review all the information. Review collected by and hosted on G2.com.

Magnolia Michelle D.

Agent

Mid-Market (51-1000 emp.)

5/21/2024

"Easy to check performance"

4.5/5

What do you like best about Medallia Agent Connect?

Checking my performance and the past results to compare. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Sometimes it glitches when trying to look up for the rankings. Review collected by and hosted on G2.com.

Marwa A.

Member Experience Associate

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

Originally submitted 4/27/2023

"Great Coaching Platform!"

5/5

What do you like best about Medallia Agent Connect?

I like Medallia because it's easy to use, and I am able to access any of the features easily. I like that I can see my performance points such as QA scores, customer surveys, and coaching sessions in one place. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I found no issues with it. I never had to contact support, and the platform was always up and running. I have no suggestions as I find everything to my liking. Review collected by and hosted on G2.com.

What problems is Medallia Agent Connect solving and how is that benefiting you?

Medallia is extremely critical to our team. We use it to obtain feedback from our customers, and benchmark employees' performance based on that. Metrics such as QA performance are being recorded on it as well. All of that can be accessed by each individual employee in one place. Review collected by and hosted on G2.com.

Ramadan P.

Customer Support

Mid-Market (51-1000 emp.)

Originally submitted 9/8/2023

"Best Surveys tool"

5/5

What do you like best about Medallia Agent Connect?

The simplest and the best design and the way it shows the surveys to the customers. -Easy to use between company members for mentoring and documenting. loved it so much! Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Personalization and user profile editing there is nothing there is missing the big part of the customization and definitely needed to be updated to a better and bring back the old lol. Review collected by and hosted on G2.com.

Radwa L.

Member Experience Associate

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

4/28/2023

"Great Coaching and Performance Software!"

4.5/5

What do you like best about Medallia Agent Connect?

Medallia is fast to load and easy to use. I like the interface and the ability to see my performance metrics in one place! That includes our customers' surveys and my QA scores. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I don't find anything at fault with it! I've been using it for two years now, and never faced an issue. Review collected by and hosted on G2.com.

Pinky L.

Customer Care Specialist

Mid-Market (51-1000 emp.)

4/24/2023

"Medalia Connect Surveys"

5/5

What do you like best about Medallia Agent Connect?

It helps us customer service support agents determine whether we have provided exemplary assistance with the customers we have dealt with. Also helps the company provide necessary coaching and rewards where necessary. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I think there is a challenge with navigation as we have not really explored it more and I also think, there is still room for improvement when it comes to navigation. Review collected by and hosted on G2.com.

Ale E.

Mid-Market (51-1000 emp.)

2/14/2023

"Easy to use"

5/5

What do you like best about Medallia Agent Connect?

That I'm able to check the reviews of the customers and see how much they review me. Also, the easy way to use and how everything is linked to one website. I can see my QA, the stats of how much the customers review me, etc. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

That you're not able to remove the bad reviews automatically. Some bad reviews do not align with how you treated the customer or he's venting about the company and the 1 star review goes to you. Review collected by and hosted on G2.com.