Q&A platforms provide a framework for companies to build dedicated hubs where employees can ask and answer questions. Businesses can implement them as a type of searchable knowledge base, either internally for employees or externally for customers, which retains all questions and answers provided. Some Q&A platform offerings can also be used by developers as the basis for a public Q&A site.
While Q&A platforms can be used as a knowledge repository, they differ from knowledge management software in that the information is in question-answer format. Knowledge is also recorded more informally in a Q&A platform compared to a traditional knowledge base. This methodology can be very effective for rapidly answering questions, providing answers that can take specific context into consideration, and building a knowledge base formatted by specific questions employees or customers ask often. Q&A platforms for internal use are accessed as standalone tools, while those for external use by customers can be integrated or placed inside of a website.
To qualify for inclusion in the Q&A Platforms category, a product must:
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Stack Overflow for Teams is a private, secure Q&A platform that mimics the way people naturally think about, share, and find information. When it comes to knowledge management, you don’t need more information, you need the right information. Stack Overflow’s Q&A format makes it easy to quickly find and share bite-sized information without having to dig through stale wikis and lost emails. Stack Overflow for Teams is a private, secure home for your organization's questions and answers. W
Devada is committed to empowering developers with products that sit at the convergence of two important trends: developers’ increased desire for authentic, user-generated content and developers’ growing importance to technology and tech-enabled companies. Devada is the leading resource for engaging developers around the world through its authoritative DZone.com media site. Devada’s AnswerHub powers DZone.com and developer communities for many tech and tech-enabled giants, including IBM, LinkedIn
Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries. Advanced features like moderation, user group