Guru Reviews & Product Details

The best part about Guru is how seamlessly it fits into my daily workflow. Having instant access to verified, up-to-date SOPs and troubleshooting guides—without needing to leave my current tab or dig through old documents—saves me a huge amount of time and lets me resolve customer cases much faster. Review collected by and hosted on G2.com.

As the knowledge base grows, search results can sometimes feel cluttered. If older cards aren’t consistently archived or tagged properly, it can be a bit tricky to filter out outdated information. That occasionally slows me down when I’m trying to find the exact guide I need. Review collected by and hosted on G2.com.

I found out about the Guru being able to create AI agents that with the correct prompt and request are able to find information on the database that best suit the need and also help filtering the information to give the best answer possible Review collected by and hosted on G2.com.

Sometimes Guru can be a little tricky to use when you need to quickly open windows and tabs since sometimes they can open a new small window inside the card you are instead of opening a new browser window. Review collected by and hosted on G2.com.

Easy to access, with an even easier interface. The AI assistant is a huge help too—rather than digging through articles, I can just type my question and it finds the right article and summarizes it for me. Support is also very helpful, and the results come back really fast. Review collected by and hosted on G2.com.

Although the AI is a huge time-saver, it isn’t the most accurate AI I’ve worked with. Sometimes it shows bad results or ones that are unrelated, and I really hate that it isn’t integrated with Slack for easier access. Review collected by and hosted on G2.com.

Guru AI is one of the most useful features in my opinion. You still need to know what you are asking about but it does bring out all the best possible answers to you, powered by the knowledge base.

On another note, for all the years I've been using Guru, the performance has been top-notch. I think I have only seen one outage in 6 years.

The UI is also friendly. Review collected by and hosted on G2.com.

Although I said the UI is friendly, for new users, it could be hard to navigate. The search function works well but not all the time. It really depends on what keywords you are choosing for your content. Review collected by and hosted on G2.com.

I like that Guru helps us keep everything organized, especially in terms of information. We can put everything there so that our agents can easily reference any updates or changes. I like that it's integrated everywhere; I can use it directly in Chrome, and it works well with Zendesk. It's very straightforward when it comes to updating and reviewing drafts. I also like that I can save specific team info for easy access. Overall, it’s very useful whether you’re putting stuff in for agents to reference or being an agent who needs to look up information. Review collected by and hosted on G2.com.

There are a couple of things I don't quite enjoy about Guru. First, when I use the Chrome extension, it deploys as a sidebar instead of opening in a new tab, which would be my preference. Also, I'd love a way to distinguish between regular saves and important ones; like having a section for less common references I might need occasionally. Lastly, while the tool is very useful, I think it could be enhanced with AI capabilities for drafting and maintaining consistency with company standards, which would make it even better. Review collected by and hosted on G2.com.

I really like Guru because it's super simple to use and it's like my best friend when it comes to finding information quickly. It brings up answers right away, which is essential, especially if I'm in a time crunch. The Guru card gives me answers like immediately and ensures I can complete tasks faster than waiting for agent support. I always have the tab open, and the search bar is great for finding what I need, even if I just type a few letters of the topic. It's like having a virtual AI or agent support at my fingertips very easy to use, and the immediate access to information is invaluable, especially when working late at night when nobody else is available. Review collected by and hosted on G2.com.

At the moment I like everything. Review collected by and hosted on G2.com.

I like that Guru uses not only our database but also Google and the internet to find information about the parts we need. This is really handy when we speak with doctors who are very technical, as we can get information directly from Google. It's pretty easy to use and easily accessible, so adjustments can be made quickly. I find the linking between different pages, like accessories, very useful because you don't have to search for everything individually; you can branch out from different parts or pages. Also, it's intuitive from the start, making it simple to understand where all the links are connected as you get used to it. Review collected by and hosted on G2.com.

I don't really have any major complaints about Guru, but there's a bit of a nuisance with the flashcards feature. It always pops up a new window for displaying information instead of just showing it in the same window. That's my only complaint, but I think overall it's pretty solid. Review collected by and hosted on G2.com.

I find Guru easy to read, edit, and add content to. I like being able to manage which teams can access specific cards and group pages, share articles with people I’m training, and highlight information on pages. I can find information quickly with Guru AI or keyword search, which helps in our data-heavy project. The clean UI makes the experience good for both trainers and trainees. I also use favorites a lot to get back to group cards, and I find collections helpful for different lines of business and teams. Review collected by and hosted on G2.com.

I don't have any complaints about it to be honest, it just makes work easier. Review collected by and hosted on G2.com.

I love that I can post a question or write about a particular case in which I need help with deciding which process is best to proceed with and Guru always gives me the results. Also provides Guru cards I can review for further information. Review collected by and hosted on G2.com.

So far I haven't had any issues or anything that feels lacking. I have no complaints. Review collected by and hosted on G2.com.

What I like most about Guru is how quickly I can find trusted answers without leaving the tool I’m already working in. Between the browser extension and the Slack/Teams answers, I can pull up the right information while I’m handling a customer question, so I don’t have to dig through folders or message a teammate. As a result, my replies are faster and more consistent.

It’s also reduced the repeat questions that used to land on the same few people. New teammates can find answers on their own, which has made onboarding smoother. Overall, everything lives in one place now instead of being scattered across different tools.

I don’t have any information about pricing, since my company set it up. The AI feature I use most is [Knowledge Agents / suggested answers in Slack / AI search]. Review collected by and hosted on G2.com.

My main frustration is that search doesn’t always surface the exact article I need. Occasionally I search for something I know is in there and have to rephrase or browse to find it, which is mildly annoying in the middle of a customer conversation. It’s a minor issue, and rewording the query or checking the right collection usually solves it quickly. The AI-generated answers also sometimes need a quick correction or a double-check against the source card, so I don’t treat them as final without a glance. Beyond that, I haven’t run into anything significant that gets in the way of my work. Review collected by and hosted on G2.com.