I like how responsive their chat and email supports are. Review collected by and hosted on G2.com.
Probably the timeline when the ticket is being picked up. Review collected by and hosted on G2.com.
Automatic license renewals are nice to have Review collected by and hosted on G2.com.
Medallion reps are really unresponsive, do not provide clear updates, and I have found it extremely difficult to relay messages to the team Review collected by and hosted on G2.com.
Have been a longtime customer of Medallion. Have seen the company really grow and improve in accountability and efficiency over the years. Review collected by and hosted on G2.com.
Some continued issues with detail orientation and workflow standardization. Review collected by and hosted on G2.com.
Thank you for sharing your feedback and for being a longtime Medallion customer! We’re grateful for your partnership and appreciate you recognizing the improvements we’ve made over the years. We also truly value your constructive feedback around detail orientation and workflow standardization — we’re continuously refining our processes and product experience to ensure consistent, high-quality outcomes for all of our customers. If you haven't already, we encourage you to have a direct conversation with your Customer Account Management Team to ensure your concerns are being addressed.
My customer support colleagues that I have had the pleasure to work with. I enjoyed working with Kelsey when she was here and just adore Jaclyn. Also, the cred team and how they have assisted me in my turnaround times for cred have made a huge impact in my workflows. Leigh in PE gets a huge shout out. I can't say enough how these teams have helped and continue to help my work streams. Review collected by and hosted on G2.com.
Have to be on top of PE reps in terms of entering notes. Sometimes hard to follow for audit purposes and found out some apps were not submitted. Caused a pain point on my end. Review collected by and hosted on G2.com.
Thank you for your kind words! We feel the same about YOU as a customer! We're thrilled to hear how much our team has supported your needs We appreciate your feedback on PE notes and will continue working to improve clarity and consistency. Grateful to have you as a Medallion customer. - Julie Hogan, SVP Account Management
Medallion's customer support team is always so helpful! Whether I go to my account manager, or use the chat feature, they are able to easily support me within a timely manner. Additionally, they have made a lot of changes to the platform and their reporting, which makes it easy for me to garner insights. Review collected by and hosted on G2.com.
Sometimes the platform can run a bit slow or take some time to load, would like to see this improved in the future. Review collected by and hosted on G2.com.
Thank you for your feedback! We're so glad to hear our customer support team has been helpful and that the platform improvements are making a difference for you. We appreciate your note on speed and are always working to optimize performance. Grateful to have you as a Medallion customer! - Julie Hogan, SVP Account Management
I like the user interface of Medallion's platform! We use the platform quite frequently and it has been instrumental in our cross-licensing efforts. Review collected by and hosted on G2.com.
The downsides of Medallion have been the support for clinicians – oftentimes the clinicians are confused/unclear of what tasks they need to complete. Review collected by and hosted on G2.com.
Thanks for your feedback! We're glad to hear that Medallion's platform has been instrumental in your cross-licensing efforts. We also appreciate your insights on customer support for clinicians, ensuring clarity around tasks is a priority for us. We're continuously working to improve communication and guidance to make the experience smoother. If you have any specific suggestions, we'd love to hear them! - Julie Hogan, SVP Account Management
Account Management works to resolve issues
Licensing timelines are better than previous experiences
Dashboard is user-friendly and helpful with transparency
Quick turnaround times on support chats Review collected by and hosted on G2.com.
Quality of work is subpar
Ever changing hands allows more errors and things falling through the cracks
they do not provide "white glove" service
providers can become disgruntled and lose trust due to repeated errors. Review collected by and hosted on G2.com.
Thanks for your feedback! We're glad to hear you find the dashboard, licensing timelines, and support responsiveness valuable. We take concerns about consistency and quality seriously and are continuously working to improve our processes. Your input is appreciated, and we’re committed to delivering a better experience. - Julie Hogan, SVP Account Management
Platform display is visually easy for the user
Request submissions
Updates & Notes of applications can be found easily Review collected by and hosted on G2.com.
Alignment of group vs individual enrollments (groups elected contracts & LOB's) and the customization per client.
Reporting is currently minimal and the output of the report builder is not template or roster friendly Review collected by and hosted on G2.com.
Thanks for your review! We’re glad you find Medallion’s platform easy to use and appreciate the transparency in application tracking. We hear your feedback on group vs. individual enrollments and reporting. Enhancements in these areas are a priority, and we’re working to improve customization and report usability. If you’d like to share more details on your specific reporting needs, we’d love to connect and ensure your feedback is incorporated into future updates! Thanks again for being a part of the Medallion community, we appreciate your partnership! - Julie Hogan, SVP Account Management
It is great software to keep track of the contracting needs. Review collected by and hosted on G2.com.
The length of time it has been taking to contract. Review collected by and hosted on G2.com.
Thank you for your feedback. We understand the frustration with contracting delays and are continuously working to improve speed and transparency. We’d love to connect and learn more about the delays you're experiencing so we can partner to unblock where possible. Feel free to email me at julie.hogan@medallion.co - Julie Hogan, SVP Account Management
The technical product is easy to understand and use for communication. I appreciate the support staff; they are accommodating and responsive to my questions promptly. This has significantly reduced my stress transitioning from an internal management approach. Review collected by and hosted on G2.com.
The burden of organizing CME is a huge stressor, and having to upload it into third-party services is not hugely burdensome. Still, it would be amazing to simplify further the tasks required operationally. Review collected by and hosted on G2.com.
Averages based on real user reviews.
1 month
18 months
