# Medallion Reviews **Vendor:** Medallion **Category:** [Health Care Credentialing Software](https://www.g2.com/categories/health-care-credentialing) **Average Rating:** 3.8/5.0 **Total Reviews:** 13 ## About Medallion Medallion is the leading provider network management platform that unites provider operations and empowers end-to-end automation for credentialing, enrollment, and monitoring. We free healthcare teams to focus on what matters by enabling healthcare organizations to quickly and accurately manage and grow their provider networks with our AI-powered automation technology. ## Medallion Reviews ### 1. Fast-Improving Organization **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Medallion?** Have been a longtime customer of Medallion. Have seen the company really grow and improve in accountability and efficiency over the years. **What do you dislike about Medallion?** Some continued issues with detail orientation and workflow standardization. **What problems is Medallion solving and how is that benefiting you?** Medallion allows us to outsource licensing and credentialing applications. **Official Response from Kayla Pickford:** > Thank you for sharing your feedback and for being a longtime Medallion customer! We’re grateful for your partnership and appreciate you recognizing the improvements we’ve made over the years. We also truly value your constructive feedback around detail orientation and workflow standardization — we’re continuously refining our processes and product experience to ensure consistent, high-quality outcomes for all of our customers. If you haven't already, we encourage you to have a direct conversation with your Customer Account Management Team to ensure your concerns are being addressed. ### 2. Medallion- Where would I be without you? **Rating:** 4.5/5.0 stars **Reviewed by:** Tas M. | Senior Manager of Healthcare Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Medallion?** My customer support colleagues that L have had the pleasure to work with. I enjoyed working with Kelsey when she was here and just adore Jaclyn. Also, the cred team and how they have assisted me in my turnaround times for cred have made a huge impact in my workflows. Leigh in PE gets a huge shout out. I can't say enough how these teams have helped and continue to help my work streams. **What do you dislike about Medallion?** Have to be on top of PE reps in terms of entering notes. Sometimes hard to follow for audit purposes and found out some apps were not submitted. Caused a pain point on my end. **What problems is Medallion solving and how is that benefiting you?** Streamlining cred and enrollment. This is helping me in a department of one still scale and effectively offer strategic solutions to my company. **Official Response from Julie Hogan:** > Thank you for your kind words! We feel the same about YOU as a customer! We're thrilled to hear how much our team has supported your needs We appreciate your feedback on PE notes and will continue working to improve clarity and consistency. Grateful to have you as a Medallion customer. - Julie Hogan, SVP Account Management ### 3. Great customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Medallion?** Medallion's customer support team is always so helpful! Whether I go to my account manager, or use the chat feature, they are able to easily support me within a timely manner. Additionally, they have made a lot of changes to the platform and their refporting, which makes it easy for me to garner insights. **What do you dislike about Medallion?** Sometimes the platform can run a bit slow or take some time to load, would like to see this improved in the future. **What problems is Medallion solving and how is that benefiting you?** Medallion has helped support our licensing function but completing licensing applications and tracking the information/ **Official Response from Julie Hogan:** > Thank you for your feedback! We're so glad to hear our customer support team has been helpful and that the platform improvements are making a difference for you. We appreciate your note on speed and are always working to optimize performance. Grateful to have you as a Medallion customer! - Julie Hogan, SVP Account Management ### 4. Good product but could use better customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Sumeet D. | Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Medallion?** I like the user interface of Medallion's platform! We use the platform quite frequently and it has been instrumental in our cross-licensing efforts. **What do you dislike about Medallion?** The downsides of Medallion have been the support for clinicians – oftentimes the clinicians are confused/unclear of what tasks they need to complete. **What problems is Medallion solving and how is that benefiting you?** Medallion has helped us greatly with our cross-licensing efforts, allowing our clinicians to serve more clients **Official Response from Julie Hogan:** > Thanks for your feedback! We're glad to hear that Medallion's platform has been instrumental in your cross-licensing efforts. We also appreciate your insights on customer support for clinicians, ensuring clarity around tasks is a priority for us. We're continuously working to improve communication and guidance to make the experience smoother. If you have any specific suggestions, we'd love to hear them! - Julie Hogan, SVP Account Management ### 5. While not a 5 star service, they continuously improve **Rating:** 3.0/5.0 stars **Reviewed by:** Jana S. | Medical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Medallion?** Account Management works to resolve issues Licensing timelines are better than previous experiances Dashboard is userfriendly and felpful with transcperancy Quick turnaround times on support chats **What do you dislike about Medallion?** Quality of work is subpar Ever changing hands allows more errors and things falling through the cracks they do not provide "white glove" service providers can become disgruntled and lose trust due to repeated errors. **What problems is Medallion solving and how is that benefiting you?** Our MANUAL internal credentialing cycle is no more thanks to Medallion. **Official Response from Julie Hogan:** > Thanks for your feedback! We're glad to hear you find the dashboard, licensing timelines, and support responsiveness valuable. We take concerns about consistency and quality seriously and are continuously working to improve our processes. Your input is appreciated, and we’re committed to delivering a better experience. - Julie Hogan, SVP Account Management ### 6. Credentialing manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Medallion?** Platform display is visually easy for the user Request submissions Updates & Notes of applications can be found easily **What do you dislike about Medallion?** Alignment of group vs individual enorllments (groups elected contracts & LOB's) and the customiation per client. Reporting is currently minimal and the output of the report builder is not template or roster friendly **What problems is Medallion solving and how is that benefiting you?** Our group contact as been able to provide us data report "dump" that we are able to maniuplate to meet payers template or format requirements **Official Response from Julie Hogan:** > Thanks for your review! We’re glad you find Medallion’s platform easy to use and appreciate the transparency in application tracking. We hear your feedback on group vs. individual enrollments and reporting. Enhancements in these areas are a priority, and we’re working to improve customization and report usability. If you’d like to share more details on your specific reporting needs, we’d love to connect and ensure your feedback is incorporated into future updates! Thanks again for being a part of the Medallion community, we appreciate your partnership! - Julie Hogan, SVP Account Management ### 7. Some of our providers are not contracted still, it has been almost 2 years **Rating:** 2.5/5.0 stars **Reviewed by:** Lisa W. | Medical Staff Credentialing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Medallion?** It is great software to keep track of the contracting needs. **What do you dislike about Medallion?** The length of time it has been taking to contract. **What problems is Medallion solving and how is that benefiting you?** None **Official Response from Julie Hogan:** > Thank you for your feedback. We understand the frustration with contracting delays and are continuously working to improve speed and transparency. We’d love to connect and learn more about the delays you're experiencing so we can partner to unblock where possible. Feel free to email me at julie.hogan@medallion.co - Julie Hogan, SVP Account Management ### 8. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Medallion?** The technical product is easy to understand and use for communication. I appreciate the support staff; they are accommodating and responsive to my questions promptly. This has significantly reduced my stress transitioning from an internal management approach. **What do you dislike about Medallion?** The burden of organizing CME is a huge stressor, and having to upload it into third-party services is not hugely burdensome. Still, it would be amazing to simplify further the tasks required operationally. **What problems is Medallion solving and how is that benefiting you?** Moving from internal management to external support, I needed the full support of my existing 51 licenses and am very grateful that this service exists. The whole reason I built an internal team in 2016 was b/c I didn't think the services on the market could manage my teams needs at the time reliably. ### 9. Great partnership that provides insight into current and future credentialing needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Medallion?** Our Account Manager is responsive and helps our team understand how to best optimize the use of Medallion's credentialing platform. **What do you dislike about Medallion?** There are some parts of the process that I would like to see automated, such as notifications when verifications are completed. **What problems is Medallion solving and how is that benefiting you?** They are providing a database to track the credentialing status of our clinicians and assist with cross-state licensing to expand our reach to save lives. ### 10. For helpful to start up a practice! **Rating:** 4.5/5.0 stars **Reviewed by:** Faisal K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Medallion?** I had used Medallion at a previous job, so I trusted them to get the job done again. **What do you dislike about Medallion?** The pricing I wish was a bit lower but its fine given the investment aspect. **What problems is Medallion solving and how is that benefiting you?** To set up payers without us manually having to chase them down. ### 11. A little expensive but worth it! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Medallion?** Everyone I worked with at Medallion was super nice and I appreicate them. **What do you dislike about Medallion?** It takes a while for certain payors but that is mostly out of their control. **What problems is Medallion solving and how is that benefiting you?** Signing up for payors is a nightmare, we're happy to have Medallion. ### 12. Medallion Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Medallion?** I appreciate their expertise. They have some very experienced people. We have a point of comparison. Our previous licensing vendor made mistakes and the licensing/payer enrollment transactions took much longer. Combine that with the competitive pricing and Medallion gave us better results at a lower price. Also, they have been innovative.. 2 examples: 1) their fingerprinting solution; 2) integration of CME tracking **What do you dislike about Medallion?** They are a growth company and sometimes things fall through the cracks. Our payer enrollment specialist (who was terrific) was promoted... her successor was on board for a few months and then left.. and her successor did not cut it and was asked to leave. We are now back to the original payer enrollment specialist. Medallion has owned responsibility and worked with us so that we both learn from these gliches. **What problems is Medallion solving and how is that benefiting you?** Getting licenses and Medicare/Medicaid applications requires technical knowledge, a good platform, and management of complex work flows. We believe we are getting quality results at a reasonable price. **Official Response from Carla Bertaux:** > We're so thankful for our partnership and your continued support in working with our team. You're in great hands, and if you ever need anything, don't hesitate to reach out to your CSM! ### 13. Medallion is an excellent company that provides an extremely valuable service to our company! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Medallion?** The thing I like most about Medallion is the user-friendly licensing platform that makes it much easier to track nurses and provider licensing actions. The digital finder printing option is nice, but it doesn't completely alleviate the need for in-person fingerprints in some states. **What do you dislike about Medallion?** The thing I dislike the most about their platform is the reports/analytics that is available to the account admin. I can't pull ad-hoc reports at all. I can pull spreadsheets and then analyze the data myself, but there is no integrated BI tool to help with the analysis. I do get weekly emails with a report, but I can't do anything to adjust or analyze that data. Super frustrating. **What problems is Medallion solving and how is that benefiting you?** Their platform allows us to easily track and request nurse licensing actions in any state in the US. We are also using the Medallion staff support to submit licensing actions and to track tasks required to complete the licensing actions. **Official Response from Carla Bertaux:** > Thanks for taking the time to leave us a review! We're so glad that you're seeing success with our Licensing solution and we appreciate the feedback. We recently added a new Analytics tab and we plan to continue adding new reporting & data capabilities. If you have specific features you'd like to see please pass them along to your CSM so we can get them on our product roadmap! - [View Medallion pricing details and edition comparison](https://www.g2.com/products/medallion/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A53%3A47+-0500&secure%5Bsession_id%5D=f3e909e7-2cca-436e-8300-b6f6971c98bd&secure%5Btoken%5D=6a8ed2c91ca718a6a50b0803a2c5c399a916c2a80ff411dafd0adda38501a7af&format=llm_user) ## Medallion Features **Workflow Automation** - Workflow Management - Health Care Credentialing - Database Management - Health Care Credentialing - User Authorization - Health Care Credentialing **Network Management** - Credentialing - Claims Management - Notifications - Inter-Systems Communication **Compliance** - Facility Management - Health Care Credentialing - Facility Compliance Management - Health Care Credentialing - Industry Compliance Management - Health Care Credentialing **Data Management** - Insights - Data Reconciliation - Master Data Management - System of Record **Verification** - Provider Database Collection - Health Care Credentialing - Privileging - Health Care Credentialing - Commitee Review - Health Care Credentialing **Document Management** - Credentialing e-Documentation - Health Care Credentialing - Document Database - Health Care Credentialing - Information Audit - Health Care Credentialing ## Top Medallion Alternatives - [Essentials](https://www.g2.com/products/essentials/reviews) - 4.0/5.0 (42 reviews) - [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) - 4.6/5.0 (218 reviews) - [MedTrainer](https://www.g2.com/products/medtrainer/reviews) - 4.4/5.0 (84 reviews)