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Medallion Reviews & Product Details

Medallion is the leading provider network management platform that unites provider operations and empowers end-to-end automation for credentialing, enrollment, and monitoring. We free healthcare teams to focus on what matters by enabling healthcare organizations to quickly and accurately manage and grow their provider networks with our AI-powered automation technology.

Product Website

Seller

Medallion

Discussions

Medallion Community

Languages Supported

English

Overview by

Lauren Mitri

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Top-Rated Alternatives

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Medallion Media

Medallion Demo - Fast, accurate and NCQA-compliant provider credentialing

Go from primary source verification to a committee-ready credential file in one day without sacrificing quality.

Medallion Demo - Enroll with payers faster and with fewer denials

Get in-network with any payer nationwide and gain real-time visibility into every step in the application process.

Medallion Demo - The only provider network management platform you need

Build a future where exceptional care is the standard from onboarding to analytics, and manage your entire provider network from one place.

Medallion Demo - Manage new and existing licenses for any provider in any state

Simplify how you run cross-state licensure and license renewals nationwide and 78% faster.

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Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/15/2023

"Fast-Improving Organization"

2.5/5

What do you like best about Medallion?

Have been a longtime customer of Medallion. Have seen the company really grow and improve in accountability and efficiency over the years. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

Some continued issues with detail orientation and workflow standardization. Review collected by and hosted on G2.com.

Response from Kayla Pickford of Medallion

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Thank you for sharing your feedback and for being a longtime Medallion customer! We’re grateful for your partnership and appreciate you recognizing the improvements we’ve made over the years. We also truly value your constructive feedback around detail orientation and workflow standardization — we’re continuously refining our processes and product experience to ensure consistent, high-quality outcomes for all of our customers. If you haven't already, we encourage you to have a direct conversation with your Customer Account Management Team to ensure your concerns are being addressed.

Tas M.

Senior Manager of Healthcare Services

Mid-Market (51-1000 emp.)

12/19/2024

"Medallion- Where would I be without you?"

4.5/5

What do you like best about Medallion?

My customer support colleagues that L have had the pleasure to work with. I enjoyed working with Kelsey when she was here and just adore Jaclyn. Also, the cred team and how they have assisted me in my turnaround times for cred have made a huge impact in my workflows. Leigh in PE gets a huge shout out. I can't say enough how these teams have helped and continue to help my work streams. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

Have to be on top of PE reps in terms of entering notes. Sometimes hard to follow for audit purposes and found out some apps were not submitted. Caused a pain point on my end. Review collected by and hosted on G2.com.

Response from Julie Hogan of Medallion

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Thank you for your kind words! We feel the same about YOU as a customer! We're thrilled to hear how much our team has supported your needs We appreciate your feedback on PE notes and will continue working to improve clarity and consistency. Grateful to have you as a Medallion customer. - Julie Hogan, SVP Account Management

Stephanie M.

Operations Manager

Mid-Market (51-1000 emp.)

12/23/2024

"Great customer support"

3.5/5

What do you like best about Medallion?

Medallion's customer support team is always so helpful! Whether I go to my account manager, or use the chat feature, they are able to easily support me within a timely manner. Additionally, they have made a lot of changes to the platform and their refporting, which makes it easy for me to garner insights. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

Sometimes the platform can run a bit slow or take some time to load, would like to see this improved in the future. Review collected by and hosted on G2.com.

Response from Julie Hogan of Medallion

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Thank you for your feedback! We're so glad to hear our customer support team has been helpful and that the platform improvements are making a difference for you. We appreciate your note on speed and are always working to optimize performance. Grateful to have you as a Medallion customer! - Julie Hogan, SVP Account Management

Sumeet D.

Operations Associate

Mid-Market (51-1000 emp.)

1/8/2025

"Good product but could use better customer service"

3.5/5

What do you like best about Medallion?

I like the user interface of Medallion's platform! We use the platform quite frequently and it has been instrumental in our cross-licensing efforts. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

The downsides of Medallion have been the support for clinicians – oftentimes the clinicians are confused/unclear of what tasks they need to complete. Review collected by and hosted on G2.com.

Response from Julie Hogan of Medallion

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Thanks for your feedback! We're glad to hear that Medallion's platform has been instrumental in your cross-licensing efforts. We also appreciate your insights on customer support for clinicians, ensuring clarity around tasks is a priority for us. We're continuously working to improve communication and guidance to make the experience smoother. If you have any specific suggestions, we'd love to hear them! - Julie Hogan, SVP Account Management

Jana S.

Medical Operations Manager

Mid-Market (51-1000 emp.)

12/18/2024

"While not a 5 star service, they continuously improve"

3/5

What do you like best about Medallion?

Account Management works to resolve issues

Licensing timelines are better than previous experiances

Dashboard is userfriendly and felpful with transcperancy

Quick turnaround times on support chats Review collected by and hosted on G2.com.

What do you dislike about Medallion?

Quality of work is subpar

Ever changing hands allows more errors and things falling through the cracks

they do not provide "white glove" service

providers can become disgruntled and lose trust due to repeated errors. Review collected by and hosted on G2.com.

Response from Julie Hogan of Medallion

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Thanks for your feedback! We're glad to hear you find the dashboard, licensing timelines, and support responsiveness valuable. We take concerns about consistency and quality seriously and are continuously working to improve our processes. Your input is appreciated, and we’re committed to delivering a better experience. - Julie Hogan, SVP Account Management

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/2/2025

"Credentialing manager"

3.5/5

What do you like best about Medallion?

Platform display is visually easy for the user

Request submissions

Updates & Notes of applications can be found easily Review collected by and hosted on G2.com.

What do you dislike about Medallion?

Alignment of group vs individual enorllments (groups elected contracts & LOB's) and the customiation per client.

Reporting is currently minimal and the output of the report builder is not template or roster friendly Review collected by and hosted on G2.com.

Response from Julie Hogan of Medallion

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Thanks for your review! We’re glad you find Medallion’s platform easy to use and appreciate the transparency in application tracking. We hear your feedback on group vs. individual enrollments and reporting. Enhancements in these areas are a priority, and we’re working to improve customization and report usability. If you’d like to share more details on your specific reporting needs, we’d love to connect and ensure your feedback is incorporated into future updates! Thanks again for being a part of the Medallion community, we appreciate your partnership! - Julie Hogan, SVP Account Management

Lisa W.

Medical Staff Credentialing Coordinator

Mid-Market (51-1000 emp.)

12/18/2024

"Some of our providers are not contracted still, it has been almost 2 years"

2.5/5

What do you like best about Medallion?

It is great software to keep track of the contracting needs. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

The length of time it has been taking to contract. Review collected by and hosted on G2.com.

Response from Julie Hogan of Medallion

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Thank you for your feedback. We understand the frustration with contracting delays and are continuously working to improve speed and transparency. We’d love to connect and learn more about the delays you're experiencing so we can partner to unblock where possible. Feel free to email me at julie.hogan@medallion.co - Julie Hogan, SVP Account Management

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

6/14/2023

"Great Service"

4/5

What do you like best about Medallion?

The technical product is easy to understand and use for communication. I appreciate the support staff; they are accommodating and responsive to my questions promptly. This has significantly reduced my stress transitioning from an internal management approach. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

The burden of organizing CME is a huge stressor, and having to upload it into third-party services is not hugely burdensome. Still, it would be amazing to simplify further the tasks required operationally. Review collected by and hosted on G2.com.

What problems is Medallion solving and how is that benefiting you?

Moving from internal management to external support, I needed the full support of my existing 51 licenses and am very grateful that this service exists. The whole reason I built an internal team in 2016 was b/c I didn't think the services on the market could manage my teams needs at the time reliably. Review collected by and hosted on G2.com.

Nicole B.

Mid-Market (51-1000 emp.)

6/15/2023

"Great partnership that provides insight into current and future credentialing needs."

4.5/5

What do you like best about Medallion?

Our Account Manager is responsive and helps our team understand how to best optimize the use of Medallion's credentialing platform. Review collected by and hosted on G2.com.

What do you dislike about Medallion?

There are some parts of the process that I would like to see automated, such as notifications when verifications are completed. Review collected by and hosted on G2.com.