ClearFeed Reviews & Product Details

We have been using ClearFeed for a few years now, mainly for internal support and managing requests through Slack. Over time, the product has improved quite a bit, especially when it comes to notifications and overall tracking.

One thing that stands out is how much easier to keep track of issues across different channels. Earlier things would often get lost in Slack threads, but now there is much better visibility into status, ownership, and response timelines. Review collected by and hosted on G2.com.

We struggled a bit when we explored using ClearFeed beyond internal workflows, specifically as a customer-facing support tool. For our setup, the Slack dependency became a challenge since our external support doesn't use Slack. Review collected by and hosted on G2.com.

1. It seamlessly converts Slack conversations into trackable support tickets.

2. It helps me manage customer requests without having to leave Slack.

3. The AI suggestions make it faster to respond to queries.

4. It integrates smoothly with tools like Jira and other support systems.

5. It improves visibility by providing useful support metrics and tracking. Review collected by and hosted on G2.com.

Initial setup and configuration can take a bit of time, and some of the more advanced features may feel complex for new users. I also think the customization options for workflows and automation could be improved, and the analytics and reporting tools could provide more detailed insights. Review collected by and hosted on G2.com.

My team manages posts across more than 50 customer channels, and keeping on top of questions and discussions can easily become a full-time job. With Clearfeed, we can instantly see what needs a response and what’s just noise.

But the real game-changer is the automation. Tasks that previously had to be configured individually for each customer are now applied automatically when a customer is assigned to a collection. That alone saves us a huge amount of time. Review collected by and hosted on G2.com.

To be honest, there is nothing I don't like at the moment, I don't think I could take it away from my team if I tried.

If I had to be picky, I'd love to see a richer reporting engine to satisfy requests for customer insights on Slack. But I'm sure it will come Review collected by and hosted on G2.com.

I love how easy it is to use. It’s made my People Ops team more effective and helped us cut down on administrative time across various Slack threads. We now have everything in one place, with better visibility into what each of us is working on. My favorite feature is the AI capabilities. I also really appreciate how quickly you implement improvements, enhance existing functionality, and take feedback on product features. Review collected by and hosted on G2.com.

My only feedback is that when someone replies to a ticket in Slack that originated from an external email, I wish we could edit or delete the email that gets sent out. There are times when we need to revise or remove our replies, but because the system automatically emails the person who submitted the ticket, we can’t take it back once it’s been sent. Review collected by and hosted on G2.com.

We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack channels, making it incredibly easy for our support team to stay on top of customer requests without missing a beat. The real-time notifications and smart automation features save us so much time and effort, allowing us to focus on delivering the best possible customer experience.

The customer support from ClearFeed has been outstanding as well. They're responsive, attentive, and eager to help, making sure we get the most out of the platform. If you're looking for a solution to bridge the gap between customer communication and your internal workflows, I highly recommend ClearFeed. It’s been a fantastic addition to our toolkit and has significantly improved our response times and team efficiency. Review collected by and hosted on G2.com.

Based on the feedback from our customers, AI-generated answers may take a while to become useful and accurate, but it's super nice to have them for internal training purposes. Review collected by and hosted on G2.com.

When it comes to handling and routing internal issues, Clearfeed feels like the best tool for the job because it makes it easy to track each issue’s status. It also helps ensure issues are addressed promptly by clearly establishing ownership. Review collected by and hosted on G2.com.

As a Support CRM, it currently depends heavily on Slack, which may not be the right fit for everyone. Review collected by and hosted on G2.com.

ClearFeed has been a real lifesaver for CX support!

We’ve used ClearFeed extensively to keep track of open tickets coming in from multiple support channels. The UI is straightforward and easy to use, and its active integration with different Slack channels makes the whole process smoother, more efficient, and easier to manage. Review collected by and hosted on G2.com.

Because we rely so heavily on ClearFeed, any downtime has a major impact on our operational processes. Review collected by and hosted on G2.com.

Clearfeed makes it very easy to channelize requests/messages received from various sources. I also like the AI features, definitely worth exploring. Review collected by and hosted on G2.com.

I think Clearfeed does not provide good insights based on the tickets collected over a period of time. The existing insights feature is very limited. I feel the ned of a good dashboard where one can have all the widgets configured to see everything in one view.

I also think some of the feature that have been shipped, are not fully useful (Parent-Child ticket linking for instance)

The web ui needs to be revamped to make it more interactive and insightful. Review collected by and hosted on G2.com.

It auto-organizes for our team without having to track or tag important conversations and slack threads Review collected by and hosted on G2.com.

Sometimes the extra channels make it hard to know what is internal and external so you have to double check constantly you've responded in the correct thread Review collected by and hosted on G2.com.

Its an awesome tool for automation, gets the job done Review collected by and hosted on G2.com.

Complexity in Setup and Configuration

ClearFeed is powerful, but it isn’t exactly “plug-and-play,” especially when you’re trying to support more complex workflows.

Initial Learning Curve: Setting up triggers, automated responses, and bidirectional syncing with tools like Jira or Salesforce can get fairly technical and may take a meaningful amount of time to configure properly.

Workflow Maintenance: As your Slack channel structure or internal processes evolve, you’ll often need to go back and manually adjust your ClearFeed configurations so nothing “leaks” through the cracks. Review collected by and hosted on G2.com.