ClearFeed Reviews & Product Details

Now requestors are getting notified over email if they don't respond within 15 minutes, which is more relevant. Also, regular updates from the team are really amazing. One of the best software, I have ever utilized completely at work. Review collected by and hosted on G2.com.

We have not seen any downside as of now. All suggestions have been considered and taken actively, so no complaints as such. Like I said earlier, we are hoping to continue with good collaboration. Review collected by and hosted on G2.com.

We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack channels, making it incredibly easy for our support team to stay on top of customer requests without missing a beat. The real-time notifications and smart automation features save us so much time and effort, allowing us to focus on delivering the best possible customer experience.

The customer support from ClearFeed has been outstanding as well. They're responsive, attentive, and eager to help, making sure we get the most out of the platform. If you're looking for a solution to bridge the gap between customer communication and your internal workflows, I highly recommend ClearFeed. It’s been a fantastic addition to our toolkit and has significantly improved our response times and team efficiency. Review collected by and hosted on G2.com.

Based on the feedback from our customers, AI-generated answers may take a while to become useful and accurate, but it's super nice to have them for internal training purposes. Review collected by and hosted on G2.com.

ClearFeed is an excellent tool for managing support requests, offering an intuitive interface that feels very similar to Halp, which we previously used. It’s incredibly easy to integrate and works seamlessly within our workflow. One of its standout features is the super-fast customer support available directly through Slack, making issue resolution quick and efficient. Overall, it’s a great replacement for Halp and a highly reliable solution. Review collected by and hosted on G2.com.

One drawback of ClearFeed is that it doesn’t allow simultaneous use of both manual ticket creation via emoji reactions and automatic ticket creation from a simple Slack post in a synced channel. Having to choose between these two options limits flexibility and can be inconvenient depending on the workflow. Review collected by and hosted on G2.com.

ClearFeed integrates seamlessly with our main communication application, Slack. This allows us to take real time messages and turn them into a work order with the click of one button. We then handle every touch of the request, from building manager, maintenance manager and technician through this one system. It's seamless and allows everyone visibility and transparency with where we are. It has really streamlined our process. Review collected by and hosted on G2.com.

We are challenged with our inability to edit a ClearFeed request once it is entered. Whether there is a typo or no photo attached, it seems like our only option to edit it is to delete it completely and start again. Not a huge issue but it's an extra step if we aren't perfectly descriptive with our initial request. Review collected by and hosted on G2.com.

We use ClearFeed to monitor the ever-expanding number of customer service-related Slack conversations. There will be no more unanswered requests; all requests will be routed through a single, highly scalable channel. Even the SLA Breach Reminder may be used to make responding to requests more like a game. Review collected by and hosted on G2.com.

I've been using this for the last three months. I didn't get any negative points yet as of now.

The best thing is that the ClearFeed team is incredibly receptive to feedback, and they were able to implement substantial changes in response to our requests in as little as 1-2 weeks. The product is still in development, but we appreciate your patience. Review collected by and hosted on G2.com.

It has never gone down or needed support technically. It is easy to work and set-up/ Review collected by and hosted on G2.com.

Nothing really. It does what I want it to. Review collected by and hosted on G2.com.

Seamless Slack integration with instant AI support and good for metrics Review collected by and hosted on G2.com.

Limited workflow customisation and automation options Review collected by and hosted on G2.com.

It eliminates the need to switch platforms by letting my team manage and respond to support queries directly within Slack, while still maintaining proper ticketing discipline in the background. Review collected by and hosted on G2.com.

It would be great to have more intuitive controls or templates for common use cases. Review collected by and hosted on G2.com.

ClearFeed stands out for its ability to seamlessly integrate communication platforms like Slack, Microsoft Teams, and Zendesk with various customer support and ticketing systems. Its AI-powered features enhance collaboration, streamline workflows, and provide actionable insights, making customer support more efficient and responsive. Review collected by and hosted on G2.com.

Learning Curve can be made more easier.. Review collected by and hosted on G2.com.

Clear feed allows for visibility across the board from your customer interactions. Customize the channel you wish to use as a "working" channel and the source of truth for all requests, with automation and AI on top for getting requests triaged, escalated and resolved in the customers environment. Review collected by and hosted on G2.com.

More of a Microsoft Teams limitation, unable to listen to chats and it has to be on your endpoint not the customer's. Review collected by and hosted on G2.com.