Pipedrive Reviews & Product Details

We love how simple and clean the layout is. It is easy and intuitive to know exactly where we are at with each and every deal. It keeps them top of mind and trying to avance each deal through the pipeline. What can be easier than trying to advance each "chess piece" from one side of the table to the other.

We have tried many other CRM tools, but they were just databases that hold information. We were looking for something that specifically helps us track deals as they move through the sales pipeline.

In other CRM's the information gets burried and forgotten about. We were using an app called trello for just this function because it was extremely visual and easy to track. The problem was it did not have the CRM function so we were having to bounce between two difference applications.

Pipedrive has the same visuals, and drag and drop functionality as trello, but is has everything we need in one spot with the CRM. It is working perfectly for me.

It was super easy to get everything set up and dialed in and it was extremely user friendly with almost no learning curve.

The deal pipelines stay open all day long so that advancing deals through the pipeline stays top of mind. This has become our go to program to track sales and we love how simple it is.

I am very pleased that I discovered Pipedrive. It is exactly what I was looking for. Review collected by and hosted on G2.com.

Right now there is nothing that we do not like about the program. We have gone through 3 different CRM programs and this one is perfect for me. Review collected by and hosted on G2.com.

Implementation was a breath of fresh air, quick, well-guided, and supported by a responsive team with thought provoking setup questions. Moving from one pipeline to multiple has been a major upgrade, and the clearer stage structure makes deal tracking much easier for everyone.

Pipedrive is genuinely user-friendly, even for a teammate who isn’t tech-savvy. The visual pipelines, customizable stages, and built-in reminders make it simple to see where every deal stands and stay on top of follow-ups.

Overall, a smooth implementation and a CRM that fits how we actually work. Review collected by and hosted on G2.com.

The shared team inbox is a great addition, but adding automation to alert the assigned user (task or email) would help ensure nothing gets missed.

A bit more flexibility to manage or keep lead and deal fields separate for cleaner organization. Review collected by and hosted on G2.com.

It is visually very easy to use.

I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use.

When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive.

Their tech support and KAM is excellent. Super available and helpful.

It is easy to integrate with core tools. Review collected by and hosted on G2.com.

Some features still have a slight beta feel to them.

Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it.

Still the best CRM in the market. Review collected by and hosted on G2.com.

This tool is extremely helpful for enabling the entire team to see who is handling clients. It also ensures that everyone has access to the necessary information if they need to answer the phone for a query. We are also looking forward to making use of the webforms and chat box once our new website goes live. Review collected by and hosted on G2.com.

The only drawback I’ve noticed so far is that there are limited ways to have online submission forms, such as Facebook leads, automatically filter in without incurring additional costs. Review collected by and hosted on G2.com.

Pipedrive offers an impressive range of uses. I really appreciate being able to create a deal and move it through various phases, which is a significant improvement over our previous CRM. Everything is conveniently centralized within the deal, making it easy to send emails or set reminders directly from there. This level of organization has made managing our workflow much smoother. Review collected by and hosted on G2.com.

Up to now, I haven't found much to dislike about Pipedrive. It offers significantly more functionality than our previous CRM, which was the main reason we decided to switch. If I had to mention something, I would say that the products section could benefit from clearer explanations. Review collected by and hosted on G2.com.

I use Pipedrive to maintain and organize my interactions with clients, and it effectively prevents me from getting overwhelmed. It ensures no emails or client interactions fall through the cracks and helps me stay on top of follow-ups. I particularly like the user interface because I am very attentive to UX/UI. Pipedrive offers an intuitive and aesthetically pleasing platform that flows smoothly, making it enjoyable to use. The clean UI, combined with drag-and-drop features and ample breathing room, ensures that information doesn't feel cluttered. There are clever ways of presenting necessary information, no matter where I am within the CRM. I'm also very satisfied with the extensive automations and customizations available, which allow me to tailor the CRM to my needs. Whenever I need advice, the support team is readily available to assist. Additionally, I've successfully integrated Pipedrive with QuickBooks, Outlook, and Gmail, which enhances its usability. The initial setup was extremely easy, with a comprehensive setup guide resembling Shopify, followed by a helpful video call with a Pipedrive representative. Overall, it's a stellar start for our first CRM experience. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like using this platform because it keeps everything organized and actionable. Keeps us accountable and on task. once we customized it to fit our organization, we can monitor every lead and action throughout the process. It is not a magic software that if you buy it you will get customers, however if you manage it and follow through with scheduling and tracking its sure to make an impact. We currently dont use all the features but will likely expand them as time goes on. Review collected by and hosted on G2.com.

There is a lot of features you have to pay extra for. Nice thing is you can Al a cart them instead of having to pay for a ton of features one may not use, but some things seem like it would be nice if they were included. Review collected by and hosted on G2.com.

I appreciate Pipedrive for its well-organized layout and easy-to-navigate format, which greatly facilitates the management of contacts and emails. The customization capabilities allow me to tailor the platform to our specific needs, enhancing usability and efficiency. It seamlessly integrates with our existing tools such as Outlook and Zendesk, which helps to maintain a unified workflow. The transition to Pipedrive from Zendesk was seamless and easy, which minimized any disruption during the switch. Furthermore, the initial setup of Pipedrive was straightforward, requiring little effort to get started effectively. Overall, my experience with Pipedrive is overwhelmingly positive, and I am very impressed with how it aids in managing customer interaction and sales processes efficiently. Review collected by and hosted on G2.com.

Be careful when connecting to Outlook that contacts that are not yours can be accidentally imported into your outlook contacts. Review collected by and hosted on G2.com.

user friendly and versatility of use. The tutorials are helpful and its also very customizable. I like that theres an app also so i can stay on top of my work at all times Review collected by and hosted on G2.com.

There are certain things i do wish we could already change with the free version like there are small things that i wish i could change to really make the CRM personalized as possible

offer templates and things like that Review collected by and hosted on G2.com.

I love using Pipedrive for its simplicity and aesthetic appeal, making it a pleasant user experience. Many CRMs are not intuitive and visually unappealing, but Pipedrive stands out as easy to use and straightforward. I appreciate how it simplifies lead tracking with an intuitive workflow that follows the natural order of sales, which effectively addresses my pain points. I also value the opportunity to access various integrations and attachments, which is a fantastic feature. Pipedrive's modern and simplified features focus specifically on the needs of the sales team, unlike other CRMs that often come with unnecessary complexities. The initial setup was remarkably easy, which added to my overall positive experience with Pipedrive. The product has become a valuable tool in our sales operations, and I wholeheartedly rate it a ten out of ten when recommending it to others. Review collected by and hosted on G2.com.

Not much, I've only been using it a few weeks but honestly not downsides yet Review collected by and hosted on G2.com.