--- title: JustCall Reviews meta_title: 'JustCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2388 reviews by the users' company size, role or industry to find out how JustCall works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2388 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # JustCall Reviews **Vendor:** Saas Labs **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,388 ## About JustCall JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ## JustCall Pros & Cons **What users like:** - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. (286 reviews) - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. (207 reviews) - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. (193 reviews) - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. (161 reviews) - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. (154 reviews) - Users appreciate the **easy integration** of JustCall, praising its helpfulness and user-friendly navigation for inquiries. (149 reviews) - Easy Integrations (144 reviews) - Intuitive (144 reviews) - Reliability (144 reviews) - Easy Setup (138 reviews) **What users dislike:** - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. (154 reviews) - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. (99 reviews) - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. (78 reviews) - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. (77 reviews) - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. (66 reviews) - Users report frequent **slow loading** times, causing delays in call connections and missed moments during live monitoring. (66 reviews) - Limited Features (61 reviews) - Call Limitations (59 reviews) - Limited Functionality (57 reviews) - Dialer Issues (56 reviews) ## JustCall Reviews ### 1. Enhances Team Collaboration with Quick Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2024 **What do you like best about JustCall?** I really like that multiple users can access JustCall with their own login. It's great that multiple teammates can message the same person, continue conversations, and it's visible to all teammates. This feature really helps streamline communication within the team. **What do you dislike about JustCall?** I would have originally said the lack of a notes feature, but it looks like JustCall just added that in, so it's an improvement already. I also think that the ability to emoji a conversation or text thread would be a good addition. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for quicker communication. It allows multiple users to access it with their own login, enabling teammates to message the same person and continue conversations that are visible to all. **Official Response from JustCall Team:** > Thank you for your detailed feedback! We’re thrilled you appreciate JustCall’s multi-country support, text previews, and customizable quick replies. We've passed some of your suggestions and concerns to our team. If there’s anything else you need or any way we can enhance your experience, feel free to let us know! ### 2. Great Power Dialer for the Price **Rating:** 3.5/5.0 stars **Reviewed by:** Chance B. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** Auto dilaer helps make calls very quicly. Integrated with Hubspot. No delay with prospects pick up **What do you dislike about JustCall?** Hubspot call outcomes have to be entered separately so you have to input two call outcomes for them to sync over A lot of clicks before making the next dial No way to know when your phone number is marked as spam **What problems is JustCall solving and how is that benefiting you?** Able to make calls much faster than traditional click to dial from CRM. Can make 60-80 calls per hour compared to 30-40 with click to dial. ### 3. Intuitive, CRM-Integrated, But Needs Software Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo E. **Reviewed Date:** October 21, 2025 **What do you like best about JustCall?** I find the setup process of JustCall to be really straightforward. It's convenient that there's also an app that I can use on my phone, making the tool versatile for my needs. I appreciate how JustCall effectively solves the problem of reaching out to customers, allowing me to leave voicemails, send texts, and connect seamlessly with our CRM, Salesforce, which is highly beneficial. The integration with Salesforce is particularly useful because it shows the customer's name and their information link, making communication efficient. I also value the capability to integrate my email, which enhances my workflow by providing a complete view of communications through Salesforce Chatter. The intuitive and user-friendly interface makes handling calls and texts very easy. Despite using it through my company, the effectiveness of these features makes JustCall very recommendable, as reflected in my high likelihood to rate it a 10. **What do you dislike about JustCall?** I would like there to be a software in which you can access every feature and not just serving as a dialer, I've looked around for one and haven't found it. I also find accessing all the information in a single place challenging. Additionally, the website is somewhat slow and has a few bugs, which could be improved. Providing software to install directly on the computer would be more useful. **What problems is JustCall solving and how is that benefiting you?** JustCall solves communication barriers by facilitating calls, voicemails, texts, and seamless Salesforce CRM integration, enhancing customer interaction. **Official Response from JustCall Team:** > Hi Gonzalo, Thank you for sharing such detailed feedback. We're really glad to hear that the Salesforce integration, voicemail and texting features, and the mobile app are helping streamline communication and improve your workflow. It means a lot that you find JustCall intuitive and helpful enough to recommend. We appreciate your suggestions around having a full desktop application and improving speed and performance. Feedback like yours guides our product team as we continue building a better experience. Thanks, Team JustCall ### 4. Reliable and Easy to Use, But Could Be More Recommendable **Rating:** 2.5/5.0 stars **Reviewed by:** Stefan S. **Reviewed Date:** December 15, 2025 **What do you like best about JustCall?** I like JustCall's very simple UI, which makes it easy to use. There are other tools out there, but they are not as simple. Using a reliable phone line with JustCall has been a real advantage since it allows us to do a lot of volume in terms of calls. It's been really valuable for us as it unlocked the entire US client base, enabling us to reach any business with a phone. **What do you dislike about JustCall?** I don't have any complaints about it. Maybe the price. I mean, the price could always be lower. **What problems is JustCall solving and how is that benefiting you?** JustCall solved the unreliable phone line issue, enabling us to outreach widely in the US. It's reliable and supports high call volume, which was valuable for reaching more potential clients. **Official Response from JustCall Team:** > Hi Stefan, Thanks for your feedback! We’re glad to hear JustCall’s reliability and simple interface are helping you reach more clients across the US. We’ll keep working to make it even better for you. Cheers, Team JustCall ### 5. JustCall is the best VoIP app out there **Rating:** 5.0/5.0 stars **Reviewed by:** Earl Marius P. | Shift Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about JustCall?** The ease of use, the ability to have everything that you need in one place and most of all the ease of use! **What do you dislike about JustCall?** JustCall can sometimes still have bugs here and there, but it's serviceable for the most part. **What problems is JustCall solving and how is that benefiting you?** JustCall makes it so that you do not have to have a physical phone with you every time. It's on your computer, so everything is there whenever you need them. Also, JustCall allows me to have different clients' phone number at the same time! ### 6. Seamless Integration with Pipedrive, Smooth Calling Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jason R. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I really appreciate the ability to make calls directly through our CRM, which is huge for us. The integration with Pipedrive stands out as a major benefit, allowing us to make calls quickly and have the call recordings immediately available, linked to each contact. This feature is incredibly valuable for our needs. **What do you dislike about JustCall?** The notes don't sync with Pipedrive. It would be great if when I hang up and JustCall asks for notes, those notes could be pushed onto the contact in Pipedrive. **What problems is JustCall solving and how is that benefiting you?** I find JustCall's integration with Pipedrive lets us make calls directly through our CRM, which is huge for us. It allows quick calls, and the recordings are immediately available on the CRM linked to each contact. **Official Response from JustCall Team:** > Hi Jason, Thanks for your feedback. We’re glad to hear that the Pipedrive integration and quick access to call recordings are helping your team stay efficient. We also hear you on the notes syncing. That’s a great suggestion, and we’ve shared it with our team to see how we can make this smoother in future updates. Appreciate you taking the time to share your experience! Cheers, Team JustCall ### 7. Great Dialer for Pipedrive Users **Rating:** 5.0/5.0 stars **Reviewed by:** Franki F. | Sales and Implementation Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about JustCall?** Integrates into Pipedrive, as well as mobile app so I can use it at my desk or on the go. **What do you dislike about JustCall?** Since I am logged in multiple places (desktop, Pipedrive, & mobile app) if I get a call while I'm in a meeting it rings in multiple places and I have to ignore the call in multiple places. Should maybe sync with calendar and send calls straight to voicemail when I'm in a meeting. **What problems is JustCall solving and how is that benefiting you?** Logs both completed and missed calls in Pipedrive. Have it set to leave unanswered calls and incoming SMS messages as 'to-do' activities. It's really easy to be in a meeting and receive a call you intend to call back right after, and forget - because an hour later when the meeting is done you have 10 other things on your mind. Also allows for transparency within the team, if another rep speaks to a customer, they can listen to your last call and see where the conversation is at. **Official Response from JustCall Team:** > Hi Franki, Thanks for the great feedback! We’re glad JustCall is making it easier to stay connected with Pipedrive and on the go. We hear you on the call notifications across devices. Smarter syncs and calendar-based routing are exactly the kinds of improvements we’re working toward to make things smoother. Appreciate you being part of the JustCall community. Team JustCall ### 8. JustCall + HubSpot Transcripts Keep Client Calls Organized and Private **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about JustCall?** I like justcall because I was able to reach out to clients without giving my personal phone number. It was nice to have transcripts automatically sent to HubSpot documenting my phone calls. This saved me time and made my team able to see communications with clients so we all were kept updated. **What do you dislike about JustCall?** I never could figure out how to send text messages from my justcall number. I could receive them but could not send them. **What problems is JustCall solving and how is that benefiting you?** It reduced my time spent documenting customer interactions which helped me do more work in less time. I was able to reach more clients in less time. **Official Response from JustCall Team:** > We really appreciate the feedback. Protecting your privacy is a huge priority for us, so it’s rewarding to hear that JustCall is giving you that peace of mind. I’m also glad the HubSpot sync is providing the context your team needs to stay efficient. Thanks for being part of the community! ### 9. Easy to Use with a Huge List of Countries to Call **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE LUIS R. | Intake Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about JustCall?** It works really easily, and there’s a huge list of countries you can call. **What do you dislike about JustCall?** Nothing specific comes to mind right now. I’m actually trying to convince my current company to switch from Ring central to JustCall. **What problems is JustCall solving and how is that benefiting you?** It’s connected to Salesforce and allows us to track tasks and calls for every interaction. ### 10. Effortless Global Reach, Needs More Reliability **Rating:** 4.0/5.0 stars **Reviewed by:** Adriano A. | Publishing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about JustCall?** I appreciate the ease of use that JustCall offers. The platform is straightforward and user-friendly, which makes it easy for me to accomplish my tasks with minimal effort and learning curve. Additionally, getting started with JustCall was a breeze, further emphasizing its user-centric design and efficiency. These aspects significantly enhance my overall productivity and satisfaction with the service. **What do you dislike about JustCall?** I sometimes experience service downtimes with JustCall, which affects our calling operations. While these issues are not very frequent, they do occur from time to time. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to reach customers worldwide, and it's easy to use, making setup simple. **Official Response from JustCall Team:** > Thank you so much for your fantastic review, Adriano! Cheers! ### 11. Reliable Connections with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Shivam S. **Reviewed Date:** December 17, 2025 **What do you like best about JustCall?** I like JustCall for its reliability in maintaining connection continuity, which allows me to connect more reliably. I also appreciate its access to a diverse geography and features, giving me exposure to different countries. The messaging and calling features make connections multidimensional, adding rich value to my communication. Additionally, I find the initial setup of JustCall easier compared to other products. **What do you dislike about JustCall?** Sometimes paid ads and promotions disrupt my work by disconnecting me from meetings and wasting my time. I think they really need to improve their ads policy. **What problems is JustCall solving and how is that benefiting you?** JustCall fixes frequent disconnections, making connections more reliable. I like its global reach and diverse features, which expose me to different countries and make my communication multidimensional. **Official Response from JustCall Team:** > Hi Shivam, Thanks for taking the time to share your feedback. Great to hear that JustCall’s reliability, global reach, and messaging and calling features are helping you connect more smoothly, and that the setup felt easier compared to other tools. We also appreciate you sharing out the experience around ads and promotions. Thanks again for the honest review. Best, Team JustCall ### 12. AI-Driven, User-Friendly VoIP Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj K. | Sales & Business Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about JustCall?** I use JustCall mainly for calling and its AI transcription services. I appreciate its AI capabilities and easy-to-use functionality. I also like the connectivity of calls, the clear voice quality, the great UI/UX experience, and the integration possibilities, which make it a great product for bigger teams. The initial setup was very easy. **What do you dislike about JustCall?** Sometimes network lags could be fixed. Better customer support. **What problems is JustCall solving and how is that benefiting you?** JustCall enhances our voice channel with AI capabilities, helping us reach a wider audience via calls. ### 13. JustCall: Top Choice for Power Dialing with Excellent Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh R. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about JustCall?** I like JustCall for its parallel dialing and power dialing capabilities. It's one of the best tools for cold calling, and it has a good connectivity rate. The initial setup was pretty easy too. **What do you dislike about JustCall?** nothing **What problems is JustCall solving and how is that benefiting you?** I use JustCall for US and ME outreach, leveraging power and parallel dialing. It's one of the best tools for cold calling with a good connectivity rate. **Official Response from JustCall Team:** > Thanks for sharing this, Ritesh. We are glad our dialing tools are helping with your outreach across the US and Middle East. It is great that the setup was smooth and you are seeing strong connectivity rates. We appreciate the support. ### 14. A solid platform, with some minor changes could really take off. **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph Z. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about JustCall?** So easy to use. Adding mobile phone numbers in an instant, logging calls is great. Very to ease platform and the support is next level. **What do you dislike about JustCall?** The fact that if you are one user you have to pay for 2x users and basically waste money on a platform that you're not fully using. Really disappointing that despite paying for the platform for several months there's no discount on the number of users. **What problems is JustCall solving and how is that benefiting you?** An online dialer that's easy to use and can be used to call via mobile phone numbers. This is paramount to the product I deliver. **Official Response from JustCall Team:** > Thanks for sharing this, Joseph. Glad to hear JustCall has been easy to use for you and that getting numbers set up and logging calls has been smooth. Also really appreciate the kind words about the support team. I hear you on the pricing for solo users though. That frustration is completely fair, and feedback like this helps us think harder about how we support smaller teams better. Thanks for being open about it. ### 15. Poor Experience with JustCall: Hidden Fees and Functionality Issues **Rating:** 0.0/5.0 stars **Reviewed by:** Doug R. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I find it easy to log in to JustCall. Users are able to quickly and easily log in with their credentials, which is convenient. The initial setup of JustCall was very easy too. **What do you dislike about JustCall?** There are lots of hidden fees and also the answering machine detection does not work very well. Also whenever someone picks up the phone, they hear a ringing sound and then they are connected to the agent who called them. It is a bizarre experience for users to answer the phone and actually hear a ringing sound; they don't know what is going on. **What problems is JustCall solving and how is that benefiting you?** JustCall allows me to call lots of numbers and makes it easy to log in quickly with credentials. **Official Response from JustCall Team:** > Hi Doug, Thanks for sharing this. We’re sorry about the experience you've had. We’d really like to look into this and fix it for you. Please reach out to us at help@justcall.io with your account details and our team will take it from there. Thanks, Team JustCall ### 16. Valuable for Training, Easy Setup, Great Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Patsy M. **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I like the fact that I can use JustCall on my phone via the app or on my desktop. I like how easy it is to SMS clients. I especially appreciate the record function that integrates with our less annoying CRM. It also provides us with security by having a telephone number dedicated to us. The setup was fairly easy and quick. **What do you dislike about JustCall?** Whatsapp integration is not available on the JustCall app **What problems is JustCall solving and how is that benefiting you?** I use JustCall to monitor our team's progress as all calls are recorded for training and verifying client's information. It provides security with a dedicated telephone number, integrates with our CRM, and is easy to use on both phone and desktop. **Official Response from JustCall Team:** > Hi Patsy, Thanks for sharing such a detailed review. Glad to hear JustCall has been useful across both mobile and desktop, especially for call recording, training, and SMS with clients. It is great to know the CRM integration and dedicated number are adding that extra layer of security for your team. We hear you on the WhatsApp integration in the app. If you would like to explore alternatives or have questions in the meantime, our support team is always happy to help. Really appreciate you taking the time to write this. Thanks, Team JustCall ### 17. Easy Lead Calling, But the Interface Feels Archaic **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about JustCall?** The ability to easily call leads directly from the platform is a big advantage, as it helps streamline outreach and keeps everything in one place. It’s also very user-friendly and intuitive, making it easy for team members to navigate, manage calls, and stay organized without a steep learning curve. **What do you dislike about JustCall?** The interface feels somewhat archaic and outdated, both in design and overall user experience. It can look and feel old compared to more modern platforms, which can impact efficiency and usability. A more updated, visually appealing, and streamlined interface would greatly improve the overall experience. **What problems is JustCall solving and how is that benefiting you?** We used JustCall to call lists of leads, works well. **Official Response from JustCall Team:** > Thanks for the review. It is great to hear that the platform is intuitive for your team and that lead calling is working well for you. We hear you on the interface feeling a bit dated. Your feedback on the design and user experience has been shared directly with our product team as we look for ways to modernize the platform. Appreciate you sharing this with us. ### 18. Effective Sales Calls with JustCall **Rating:** 5.0/5.0 stars **Reviewed by:** Haris' M. **Reviewed Date:** January 19, 2026 **What do you like best about JustCall?** I think JustCall is great overall with its affordable pricing and exceptional customer service. I appreciate their product in general, as it helps our sales team reach customers and track effectiveness. The AI Agents are particularly valuable because they automate manual work, making our initial operations more efficient. Also, the initial setup of JustCall was very easy, which I found really satisfying. **What do you dislike about JustCall?** I don't like their downtime and the time it takes for updates. **What problems is JustCall solving and how is that benefiting you?** JustCall helps my sales team reach customers and track effectiveness. The AI Agents automate manual tasks, enhancing our initial operations. **Official Response from JustCall Team:** > Appreciate you taking the time to write this, Haris. Really glad JustCall is helping your sales team reach customers and get a clearer sense of what’s working. Thanks for being honest about the downtime and update delays too. That kind of feedback genuinely matters to us. We'll work on it. ### 19. Efficient Auto Dialing with Campaign Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Latish P. | Team Lead - Audit, Logistics and Supply Chain **Reviewed Date:** December 17, 2025 **What do you like best about JustCall?** I like the auto dialing feature and the ability to create separate campaigns for different users. This helps in managing the numbers so that one person is not duplicating another's, which is really helpful. **What do you dislike about JustCall?** I think JustCall could be improved by adding more features from CRMs like Zoho. Specifically, I'd like it to better display names and numbers when the autodialer works. Right now, it's shown in a smaller area, making it hard to understand or see which number is being dialed. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for automatic dialing, which replaces manual dialing. The feature to create separate campaigns for users and assign different numbers is helpful to avoid number duplication. **Official Response from JustCall Team:** > Hi Latish, Thanks for sharing your experience. Glad to hear the auto dialer and campaign setup are helping your team avoid number duplication and work more efficiently. We appreciate the feedback on visibility during autodialing, especially around names and numbers. That’s useful input and we’ve shared it with the product team to help improve the experience. Thanks again for taking the time to leave a review. Best, Team JustCall ### 20. Seamless Integration with Jobber CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about JustCall?** It integrates seamlessly with our CRM, Jobber. **What do you dislike about JustCall?** At this time nothing the software works perfectly **What problems is JustCall solving and how is that benefiting you?** The ability to place calls directly from Jobber with one click is a big plus for us. Being able to open your CRM and JustCall together like this is huge. I also really like the option to add a list of numbers and have JustCall call them one after the next, which is another helpful benefit. **Official Response from JustCall Team:** > Thanks for the review. We are happy to hear the Jobber integration is a hit and that the list dialer is helping the team stay productive. Glad everything is running perfectly for you. ### 21. Effortless Global Calling with JustCall **Rating:** 5.0/5.0 stars **Reviewed by:** Iresh B. | TA Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about JustCall?** I love using JustCall because it's very easy to use, especially for calling candidates globally from the Philippines and other countries. It helps me contact smoothly with less cost. What I like the most is selecting a country code number before calling, which makes the process convenient. The initial setup was also very easy. **What do you dislike about JustCall?** I can't thinks of any **What problems is JustCall solving and how is that benefiting you?** I use JustCall to contact candidates globally, solving communication challenges smoothly and at a lower cost. **Official Response from JustCall Team:** > Hi Iresh, Thanks for sharing this. Glad to hear JustCall makes it easy to reach candidates globally and keep costs low. Great to know the country code selection and quick setup have been helpful for your workflow. Really appreciate the feedback. Thanks, Team JustCall ### 22. Streamlined Call Management with Stellar CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim G. **Reviewed Date:** January 08, 2026 **What do you like best about JustCall?** I like that JustCall integrates well with our CRM, making it easier to manage our workflow. I also enjoy using the analytics and dashboards because they allow me to manage my team by metrics and coach them effectively. Plus, their team was helpful during the initial setup. **What do you dislike about JustCall?** I can't add corporate phone numbers as primary numbers on a powerdialling campaign - that would trigger deduplication **What problems is JustCall solving and how is that benefiting you?** JustCall helps my team manage large volumes of leads without dialing issues and lets me monitor and coach via metrics. It integrates well with our CRM and provides insights through analytics and dashboards. **Official Response from JustCall Team:** > Hi Vadim, thanks for your feedback. We’re glad to hear the CRM integration, analytics, and dashboards are helping you manage workflows and coach your team effectively, and that our team was helpful during setup. We appreciate you calling out the limitation around adding corporate numbers in power dialer campaigns. This feedback has been shared with our product team as we continue improving dialing flexibility. Thanks again for taking the time to leave a review. ### 23. The only VOIP provider that made good on their pitch to us - 1 year in, still going strong. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan Killstring H. | Marketing Technologist/IT Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about JustCall?** We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful. Getting it set up was pretty painless, at least at a basic functionality level. Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. **What do you dislike about JustCall?** Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension. My sales team is using this every day, and it doesn't strain under the weight. There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working. It's honestly a little janky in places; the amount of things that I need to contact support to do for me, instead of just letting an admin do it? It's not my favorite. We've actually had a stretch of difficulty with porting in numbers - things that had historically not taken that long, now taking multiple weeks. **What problems is JustCall solving and how is that benefiting you?** Connecting our sales team to interested buyers - and helping us analyze our team, and train them up accordingly. It's our cornerstone VOIP for a phone-based sales process. We like it enough that we actually moved our support team over to the service as well: so that's handling support and repair queries as well. **Official Response from JustCall Team:** > Hi Jonathan, Thank you for sharing your experience! We’re glad JustCall has made your Salesforce setup smoother and that call reviews and transcriptions are helping your team. About the integrations, admin controls, and porting timelines — we hear you. These are areas we’re working to improve, and our team is always here if you need support at help@justcall.io Happy to have you with us! Team JustCall ### 24. Effortless Setup, Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Neslie B. | Business Development Representative, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about JustCall?** I like how JustCall is very easy to use and user-friendly. I never have second thoughts about using it, and just one look at it gives me a clear idea of how to use it, even without asking my team lead. I also appreciate their real-time support in providing resolutions. Plus, its integration with our CRM, especially HubSpot, works really well, making my tasks easier to manage. **What do you dislike about JustCall?** NA **What problems is JustCall solving and how is that benefiting you?** I use JustCall to dial and connect with my leads, solving issues with outreach and outbound calls to prospects. **Official Response from JustCall Team:** > Thanks so much for this, Neslie. Really glad it’s been easy to use and that the HubSpot integration fits naturally into your workflow. That’s exactly the kind of experience we hope for. Appreciate you taking the time to share this, and for trusting us with your outbound. ### 25. Helps Me Handle Calls More Effectively and Stay Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2026 **What do you like best about JustCall?** It helps me handle calls more effectively and stay productive. **What do you dislike about JustCall?** Nothing in particular to add—I'm very satisfied right now. **What problems is JustCall solving and how is that benefiting you?** It’s helping me reach more customers faster, and it’s also helping me close more deals. ### 26. Easy Start, Needs Faster Support **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. **Reviewed Date:** December 12, 2025 **What do you like best about JustCall?** I like that JustCall is simple to use and makes it easy to get started. It's great that we don't need to use our personal phones, and I find it helpful to listen to call recordings for quality. I also appreciate being able to see data trends for our business development associates, and the initial setup was very easy. **What do you dislike about JustCall?** The ability to solve issues quickly is inconsistent - they often take a while to get back to me with solutions **What problems is JustCall solving and how is that benefiting you?** I use JustCall for BD calls to potential clients. It helps us avoid using personal phones, provides call recordings for quality checks, and offers data trends for BD associates. ### 27. Revolutionized Customer Support with AI Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Micah C. **Reviewed Date:** December 26, 2025 **What do you like best about JustCall?** I really appreciate JustCall's AI suite. It's become a major favorite for me recently because it feels like having a supervisor sitting right next to you. I also find automatic call scoring to be a helpful feature. Setting up JustCall was very easy and straightforward, which was a big plus. **What do you dislike about JustCall?** I think you can improve Mobile App stability. **What problems is JustCall solving and how is that benefiting you?** I find JustCall reduces the time support agents spend toggling between systems by integrating customer history. The AI suite and Automatic Call Scoring make it feel like I have a supervisor alongside me, streamlining the training for new support agents and enhancing team efficiency. ### 28. Effortless Business Communication with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil . | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about JustCall?** What I like most about Just Call is how it simplifies business communication with its impressive features, such as automatic call logging and instant local numbers. It's really great because it integrates smoothly with your existing tools, making it much easier to track customer messages and calls from anywhere. **What do you dislike about JustCall?** One significant drawback I noticed is that the call quality drops and becomes unstable, with noticeable lag, whenever the internet connection is not strong. **What problems is JustCall solving and how is that benefiting you?** I primarily used it for live chat and audio conferencing. The ability to host up to 250 participants in audio conferences was especially beneficial for my needs. ### 29. Streamlining Client Communication with JustCall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about JustCall?** How it integrates with the CRM, captures the recordings and provides the action points. **What do you dislike about JustCall?** Sometimes the call drops, the receiver is not able to hear. **What problems is JustCall solving and how is that benefiting you?** JustCall helps us solve a few key challenges around client communication and visibility. Firstly, it gives our sales and customer success teams a single, reliable platform to call clients across regions without relying on personal numbers. This brings consistency, professionalism, and much better control over outbound and inbound calling. Secondly, call recording is a major advantage for us. It allows teams to revisit client conversations for accuracy, handovers, training, and quality assurance—ensuring nothing is missed and that client context is always preserved across teams and time zones. JustCall also improves internal alignment. Recorded conversations help managers coach teams better, onboard new hires faster, and maintain a high standard of communication across the organisation. ### 30. Seamless Salesforce Integration Makes Calling Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about JustCall?** The integration with Salesforce makes it very easy to make calls without having to switch between different tabs. **What do you dislike about JustCall?** When a call lasts longer than an hour, it becomes complicated to monitor. **What problems is JustCall solving and how is that benefiting you?** It helps me maintain a high-speed calling environment. **Official Response from JustCall Team:** > Thanks for the review. It is great to hear that the Salesforce integration is helping you maintain a high-speed calling environment while staying right in your CRM. We hear you on the difficulty of monitoring calls that last over an hour. That is a helpful detail to have, and we have shared it with our product team to look into. Appreciate you sharing this feedback with us. ### 31. User-Friendly, Reliable for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle D. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I really like that the JustCall website is easy to use. We aren't very techy, so that matters a lot to us. It's very user-friendly. I also like that there are so many options of AI agents to choose from, and they sound very natural. We don't have to spend a lot of time playing around with it; it just works quite easily. And we're able to pick different voices that will make our customers feel at ease. **What do you dislike about JustCall?** Nothing it works great **What problems is JustCall solving and how is that benefiting you?** JustCall ensures no calls are missed when employees are sick and handles difficult phone issues, making it indispensable for our business. **Official Response from JustCall Team:** > Hi Gabrielle, Thanks for your review! We’re thrilled to hear that JustCall is making communication easier for your team and that the AI agents are helping you connect naturally with customers. Glad it’s working smoothly for you and supporting your business even when team members are out. Cheers, Team JustCall ### 32. Fast Setup, User-Friendly UI, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Van P. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I love that the initial setup for JustCall is fast and easy. The support is responsive, and the UI is very easy to use. **What do you dislike about JustCall?** I hope there's an small marketing agency account where we can properly delegate an account to our client, so that billing our clients won't be difficult as it's currently on a 1:1 account. **What problems is JustCall solving and how is that benefiting you?** JustCall solves the difficulty in answering many phone calls and spike calls. **Official Response from JustCall Team:** > Hi Van, Thanks for the feedback. Glad the quick setup, easy UI, and support have been helpful. Appreciate you calling out the agency account need as well. That’s useful input and we’ll share it with the team. Thanks, Team JustCall ### 33. Very good support team **Rating:** 4.5/5.0 stars **Reviewed by:** Romain L. | support team manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about JustCall?** The tool is easy to use, very intuitive. And the support team is answering very quickly to questions **What do you dislike about JustCall?** Sometimes there are some bugs, we have a ringtones but are not able to answer phonecall **What problems is JustCall solving and how is that benefiting you?** Linked with zendesk. It’s easy to manage customers phonecalls **Official Response from JustCall Team:** > Thanks for the update, Romain. We are glad our support team is getting you answers quickly and that the Zendesk integration is working well for your workflow. We hear you on the issues with ringtones when you are unable to answer. We have passed those details to our team to look into that specific bug and improve the connection. We really appreciate you sticking with JustCall. ### 34. Navigable and Efficient, but Needs Better Error Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi L. **Reviewed Date:** December 15, 2025 **What do you like best about JustCall?** I like that JustCall is very easy to navigate. Even with the new updates, it's convenient to get through the updated material. It's also pretty quick and easy to adjust the new settings after setup. I also prefer the features on JustCall compared to RingCentral. Additionally, I would definitely recommend JustCall. **What do you dislike about JustCall?** I would say anytime that there are technical errors, we don't get any type of feedback. We just experience them and then have to reach out to the support. **What problems is JustCall solving and how is that benefiting you?** JustCall gives us a way to contact our students and lets them contact us. We can also leave messages when we're unavailable. ### 35. Feature-Rich and Effortless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph p. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** What I appreciate about Just Call are the wide range of features it offers and how easy it is to integrate with our CRM. **What do you dislike about JustCall?** It can be quite difficult to resolve the problem when numbers are marked as 'spam likely.' There seem to be numerous challenges in getting this issue fixed. **What problems is JustCall solving and how is that benefiting you?** We are finally able to use our text messaging again. ### 36. Effortless and Intuitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa C. | Patient Care Coordinator., Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** It was very easy to use and very straight forward. I also liked how i did not need to use a headphone and could speak through computer mic. **What do you dislike about JustCall?** I did not have a bad experience using just call. **What problems is JustCall solving and how is that benefiting you?** It benefited me because it was very easy going to just go in and call whoever I needed with no delays. ### 37. Enhanced Call Stability and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shendon E. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like the support which is always very attentive, better than Aircall. The quality and stability of the phones is good too. JustCall solved the dropout issues we had with our old phone system. **What do you dislike about JustCall?** I find the contacts and management - sync with HubSpot hard to use. That can be improved. A bigger better layout of contacts and ability to manage them. The provision of Emma the AI agent up front could be better. **What problems is JustCall solving and how is that benefiting you?** JustCall solves remote collaboration by using one centralized phone system for global teams. It also improves phone line stability and reliability. **Official Response from JustCall Team:** > Hi Shendon, Thanks for the review. We’re glad to hear the improved call stability and attentive support are making a difference compared to your previous system. We appreciate the feedback on HubSpot contact management and the AI agent setup—your suggestions are noted and shared with the team for future improvements. If you want, reach out to us at help@justcall.io and we can look at ways to make things smoother for you. Thanks again for your time, Team JustCall ### 38. Perfect Call Transcript Feature—Everything Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | Project Manager Jr., Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about JustCall?** its call trancript and its call recording capabitiles **What do you dislike about JustCall?** I dont dislike anything, its just a little difficult to find sometimes previous calls or contacts. **What problems is JustCall solving and how is that benefiting you?** Our way of reaching out with our clients, and following up with them **Official Response from JustCall Team:** > Thanks for taking the time to write this, Alan. Really glad the transcripts and recordings have been useful. And about finding older calls and contacts - we’re working on making that easier. Feedback like this genuinely helps us smooth things out. ### 39. Cost-Effective VoIP with Connectivity Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** abhishek s. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like JustCall for its premium VoIP calling service. It makes it easy for my business to reach genuine clients. I also appreciate the predictive dialers that help reach my sales targets. The setup is low cost and easy, and it provides the CRM I expected, which makes starting my workflows simple. **What do you dislike about JustCall?** I feel some laggy audio sometimes because of connectivity. Focus on call quality and connectivity. **What problems is JustCall solving and how is that benefiting you?** JustCall makes it easy to reach genuine clients. Its low cost and easy setup, along with VoIP calling and predictive dialers, streamline my communication and support my sales. **Official Response from JustCall Team:** > Hi Abhishek, Thanks for sharing your thoughts. We’re glad to hear that JustCall’s VoIP service, predictive dialers, and CRM integration are helping you reach clients and streamline your sales workflows. We also hear you on the occasional audio lag. That feedback is valuable, and we’re constantly working to improve call quality and connectivity. Appreciate you taking the time to share your experience. Best, Team JustCall ### 40. Effortless Setup, Perfect for Commercial Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Meggan N. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like that JustCall is affordable and easy for my virtual assistants to use. I love how they can use a local number to call the commercial properties in our areas, which helps in staying confident while tracking leads and making decisions. It's also easy to track the work done on a daily basis. The initial setup was super easy with their support system, which I appreciate. **What do you dislike about JustCall?** One thing I wish JustCall allowed was texting to my commercial client. **What problems is JustCall solving and how is that benefiting you?** JustCall helps me stay confident in my commercial marketing team while tracking leads and making decisions. **Official Response from JustCall Team:** > Hi Meggan, Thanks for sharing your thoughts. We’re glad to hear JustCall is making it easier for your virtual assistants to reach commercial properties and track leads. It’s great to know the setup and support made getting started simple. We hear you on texting capabilities for commercial clients. Your feedback is noted and shared with the team. If you want, you can reach out to help@justcall.io to explore any possible workarounds. Appreciate you taking the time to leave this review. Best, Team JustCall ### 41. I use it for work everday its been reliable for 2 years to keep in contact with thousands of veteran **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | Claims, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about JustCall?** Ease of Use Ease of Implementation Customer Support Frequency of Use Number of Features Ease of Integration **What do you dislike about JustCall?** it can be laggy at times and break up during calls and drop calls randomly **What problems is JustCall solving and how is that benefiting you?** its solving the issue of needing to be in contact with far away clients **Official Response from JustCall Team:** > Hi James, thanks for sharing your experience. We’re glad to hear JustCall has been reliable for you over the past two years and that its ease of use, implementation, integrations, and customer support have been helpful in staying connected with your clients. We appreciate your feedback on call lag and dropped calls. This has been shared with our team, and our support team would be happy to look into your setup to help improve call reliability. Thanks again for taking the time to leave a review. ### 42. Area Code Flexibility with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Derrick B. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I like JustCall for allowing me to have different area codes throughout the country. It helps because we have customers everywhere, and when they see a local area code, they feel more comfortable answering the call instead of worrying it's a scam. **What do you dislike about JustCall?** I'm not really happy with the customer service, and sometimes I feel like I'm being spammed by numbers. It feels like what you think you're getting isn't always what you actually get. **What problems is JustCall solving and how is that benefiting you?** JustCall allows me to have area codes throughout the country, which makes customers more comfortable answering calls, thinking they're local and not scams. **Official Response from JustCall Team:** > Hi Derrick, Thanks for sharing this. We’re glad local area codes are helping your customers feel more comfortable answering your calls. We’re sorry about the support experience and the frustration around unwanted calls. That’s not how it should feel. If you’re open to it, please reach out to us at help@justcall.io and we’ll look into this for you. Thanks, Team JustCall ### 43. Excellent help **Rating:** 5.0/5.0 stars **Reviewed by:** Jacinto E. | IT System Adminitrator / Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about JustCall?** Any time I have questions, issues, or problems with anything regarding their service, they stick with me until we are able to figure it out, even if it takes hours to get it done! They make me feel like they are always by my side ready to help! **What do you dislike about JustCall?** They don't have a direct contact number where you can just call them and speak to a person. You always have to go through a chat, if it comes to needed to speak, they setup a zoom call for you. Not the same as just me picking up my phone, dialing for help, and speaking to a person right then and there as I needed. **What problems is JustCall solving and how is that benefiting you?** Their AI new features are saving a ton of time **Official Response from JustCall Team:** > Thanks, Jacinto E., for taking the time to leave this wonderful review! We are so happy to hear that our support team has been able to provide you with such a positive experience. Making sure you feel supported and that we're there for you until the problem is solved is exactly what we aim for, and your feedback truly makes our day. ### 44. Effortless CRM Integration with Top-Notch Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chase K. **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I like that JustCall allows me to communicate effectively with customers by having all texts and calls in one spot and calls recorded. The feature of auto-updating my CRM is particularly beneficial as it helps me track what me and my team are doing. Additionally, the initial setup of JustCall was very easy for my team. **What do you dislike about JustCall?** nothing that I can think of **What problems is JustCall solving and how is that benefiting you?** I use JustCall for interacting with customers, allowing me to communicate with clients in one place with text, calls, and recording features. It auto-updates my CRM, helping me track my team's activities. **Official Response from JustCall Team:** > Hi Chase, Thanks for sharing this. Glad to hear JustCall makes it easy to manage calls and texts in one place and keeps your CRM automatically updated. Also great to know the setup was smooth for your team. Really appreciate the feedback. ### 45. Find Every Possibility Fast with Justdial **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. | Assitant Manager - O&M, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about JustCall?** We can search and find out each and evergy possibilty from Justdial. **What do you dislike about JustCall?** Nothing to identfy for dislike. All posssible things we can get. **What problems is JustCall solving and how is that benefiting you?** Once we dont have any option to connect with people for professinatily then we can take help of Justdial. **Official Response from JustCall Team:** > Hi Praveen, thanks for the review. Glad to hear the platform is helping you connect with people professionally and find new opportunities for your business. We appreciate you taking the time to share your feedback. ### 46. JustCall is afforable and very useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about JustCall?** Support was avilable at out of hours and they were super keen to help me. **What do you dislike about JustCall?** Unsure at this point as we are new to using the platform **What problems is JustCall solving and how is that benefiting you?** Outbound telemarketing globally with seemless CRM (pipedrive) intergration. **Official Response from JustCall Team:** > Thanks for sharing this, Thomas. Really happy to hear our support team was there for you, especially outside regular hours. When you’re just getting started, that kind of help can make all the difference. Appreciate you choosing JustCall for your outbound work and the Pipedrive setup. Wishing you a smooth run as you spend more time with the platform, and we’re always here if you need anything along the way. ### 47. It's convenient, easy to install on your phone and desktop, good for work and personal **Rating:** 4.0/5.0 stars **Reviewed by:** Leah Mae C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about JustCall?** The application installed smoothly on my phone, and I can receive calls without any issues. Customer service is prompt and helpful when needed. I especially value the transcription feature; however, it would be advantageous if the app could retain transcriptions for every call. **What do you dislike about JustCall?** It would be beneficial if the app could retain transcripts of every call. Additionally, it would be helpful if the app indicated who transferred the call and displayed the caller's number even after the transfer, as currently only the transferring number is visible. This area could be improved. **What problems is JustCall solving and how is that benefiting you?** Transcribing! :) Easy installation on your phone **Official Response from JustCall Team:** > Hi Leah, Thank you for sharing your experience with us. We’re really happy to hear that JustCall has been easy to set up and works well on both your phone and desktop. It’s great that the transcription feature has been helpful for your work. We also appreciate you taking the time to share your suggestions about saving transcripts and showing caller details after transfers. Feedback like this helps us make JustCall better for everyone. Thanks, Team JustCall ### 48. Best tools with detailed analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan S. | Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about JustCall?** It has detailed view in single page and one can see the customize view as well. It connection is very clear once we dial any number. **What do you dislike about JustCall?** I think sometime it disconnected with our current CRM. I'm not sure if its Just dial or our CRM issue. **What problems is JustCall solving and how is that benefiting you?** In my role at current organization, it has been very help in connecting with prospect at industries. **Official Response from JustCall Team:** > Thanks for sharing your experience, Chandan! It sounds like the detailed analytics with customizable views are a big win for you. Clear call connections are definitely crucial, and we're glad JustCall delivers on that. We're also looking into CRM integration issues, so your feedback about disconnects is valuable. Let us know if you experience this again and we'll be happy to help troubleshoot. Cheers! ### 49. Reliable Communication Solution for Multi-Country Customer Success Operations in LATAM **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco E. | Global Leader of Customer Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about JustCall?** As a Customer Success Manager at AgendaPro, JustCall has played a crucial role in facilitating seamless communication with customers across multiple Latin American countries. The platform's international calling capabilities are outstanding, allowing me to maintain consistent contact with clients in different LATAM markets without worrying about connectivity issues or poor call quality. What I appreciate most is the reliability of calls when connecting with customers in various countries - the voice quality remains consistently clear regardless of the destination, which is crucial for building trust and maintaining professional relationships during customer success consultations and upgrade discussions. The platform's user-friendly interface makes it easy to manage contacts from different countries and regions. I can quickly access customer information and call history, which helps me maintain context across multiple touchpoints with international clients. **What do you dislike about JustCall?** Overall, JustCall meets my communication needs effectively for managing customers across LATAM countries. While there's always room for minor improvements in any platform, I haven't encountered any significant issues that impact my daily customer success operations or hinder my ability to communicate effectively with international clients. **What problems is JustCall solving and how is that benefiting you?** JustCall solves several critical communication challenges I face as a Customer Success Manager working with LATAM clients: International Communication Barriers: Previously, reaching customers across different Latin American countries was complicated and expensive. JustCall provides reliable, high-quality international calling at reasonable rates, eliminating the cost and connectivity concerns that often prevented proactive customer outreach. Inconsistent Call Quality: Poor connection quality was damaging professional relationships and making it difficult to conduct effective customer consultations. JustCall's reliable voice quality ensures clear communication regardless of which LATAM country I'm calling, maintaining professionalism during important upgrade discussions and technical support sessions. Lack of Call Documentation: Without proper call recording and history, I often lost important details from customer conversations. JustCall's recording feature allows me to review key discussions about product adoption and customer requirements, ensuring nothing falls through the cracks. ### 50. JustCall Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Dianne C. | Guest Service Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about JustCall?** JustCall’s AI Voice Agent, automation, and CRM integrations streamline customer interactions, boost productivity, and enhance sales and support efficiency effortlessly. **What do you dislike about JustCall?** I can’t point anything right now which I dislike about the product. It’s doing wonders for us. **What problems is JustCall solving and how is that benefiting you?** JustCall streamlines our communication and automates routine tasks, helping us respond faster and work more efficiently. **Official Response from JustCall Team:** > Hi Dianne, Thanks so much for the kind words. Great to hear the AI Voice Agent, automations, and CRM integrations are helping your team work faster and more efficiently. Really appreciate you sharing this. Thanks, Team JustCall ## JustCall Discussions - [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) - 2 comments, 1 upvote - [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) - 3 comments, 1 upvote - [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) - 2 comments, 1 upvote - [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) - 1 comment, 1 upvote - [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) - 1 comment, 1 upvote - [View JustCall pricing details and edition comparison](https://www.g2.com/products/saas-labs-justcall/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+03%3A15%3A29+-0500&secure%5Bsession_id%5D=ed30479d-3dfc-4e09-a7cc-d8a0b8e04f65&secure%5Btoken%5D=e6120c9ca99dfcf4d8099ab33a25e828773aa02c3ef0b552ec5e24f4ae3146df&format=llm_user) ## JustCall Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Apollo](https://www.g2.com/products/apollo-2018-12-18/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Appypie](https://www.g2.com/products/appy-pie-llp-appypie/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 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[Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [noCRM.io](https://www.g2.com/products/nocrm-io/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Ontraport](https://www.g2.com/products/ontraport/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedream](https://www.g2.com/products/pipedream/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [Plecto](https://www.g2.com/products/plecto/reviews) - [Portable](https://www.g2.com/products/portable/reviews) - [Re:amaze](https://www.g2.com/products/re-amaze/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salesmate](https://www.g2.com/products/salesmate/reviews) - [Saras Daton](https://www.g2.com/products/saras-daton/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [Synchroteam](https://www.g2.com/products/synchroteam/reviews) - [TeamWave](https://www.g2.com/products/teamwave/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## JustCall Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Lead Facilitation** - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Automation - AI Agents** - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Monitoring** - Interactions - Web & Application Usage - Screenshots - Web Blocking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting **Autonomy - AI Agents** - Independent Decision Making - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Feedback** - Archives **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top JustCall Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,809 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,586 reviews)