Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Slack

Tidio

Try the workflow

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Slack Integrations

(393)

Verified by Slack

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What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

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Ayushi D L.

Webflow Developer

Information Technology and Services

Small-Business (50 or fewer emp.)

11/12/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless Project Management and Communication"

4/5

What do you like best about Slack?

The streamlined communication through channels✨

Managing projects has never been this easy and efficient. Conversations are clean and super-easy to revisit Review collected by and hosted on G2.com.

What do you dislike about Slack?

The pricing plan isn't very suitable for small time freelancers Review collected by and hosted on G2.com.

Mohit Y.

Senior software engineer

Mid-Market (51-1000 emp.)

9/13/2026

"Slack Saves Time with Incident Recaps and Seamless integrations."

4/5

What do you like best about Slack?

I like slack is because how it has cut down chunk of work for me, setting up summaries of long incidents, channels, project threads for our sprints into short recaps. Zoom and Google calender integration is such a savior, for quick meeting links and meeting reminders.

Integrations with github, datadog are quite clean for alerts, reporting, bugs etc. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I have missed direct mentions more than thrice because of too much Chanel noise which is unavoidable when you work in engineering having lots of channels for bugs, incidents, alerts, sprints or projects. Nothing else that annoys me. Review collected by and hosted on G2.com.

Subramanya S.

Quality Assurance Engineer

Mid-Market (51-1000 emp.)

5/7/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Slack Makes Team Chat and Huddles Effortless"

4.5/5

What do you like best about Slack?

What I like most about Slack is how it streamlines team communication and collaboration in a fast, organized way. It offers a centralized space where teams can connect through channels, direct messages, and group discussions, which reduces the need to rely on long email threads.

I especially value the channel-based structure because it keeps conversations focused and makes it simple to locate relevant information later. Slack also integrates smoothly with tools like Jira, Google Workspace, and other productivity apps, so teams can receive updates and manage workflows from one place.

Its real-time messaging, file-sharing features, and searchable message history make collaboration easier and help ensure important information stays accessible. Overall, Slack boosts team productivity, improves communication efficiency, and helps teams stay aligned on project goals and priorities. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I dislike about Slack is that the sheer volume of messages and notifications can sometimes feel overwhelming, especially in organizations with many active channels. Important updates can occasionally get buried in ongoing conversations, which makes it harder to stay on top of key information.

Another area that could be improved is message organization. While channels do help structure discussions, long threads can still make it difficult to quickly find specific details, decisions, or context. As a result, managing notifications effectively often takes extra effort to reduce distractions while still staying informed.

Also, as more historical data accumulates, locating older messages or files can become time-consuming, particularly when search terms aren’t specific enough. Slack has strong search capabilities overall, but better organization and discoverability would further improve the experience.

Overall, these are relatively minor concerns and don’t outweigh the significant benefits Slack provides for team communication and collaboration. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps address communication and collaboration challenges by offering a centralized platform for real-time messaging, information sharing, and team coordination. Rather than relying heavily on email or scattered communication channels, teams can communicate quickly through channels, direct messages, and group conversations.

For me, Slack is especially valuable because it strengthens collaboration across development, QA, and product teams. It supports faster discussions, quicker issue resolution, and smoother coordination during testing and release activities. Team members can easily share updates, files, and other important information, which helps everyone stay aligned on priorities and overall project progress.

Slack also reduces communication delays by providing instant access to colleagues and ongoing project discussions. Its integrations with tools like Jira and Google Workspace further streamline workflows by bringing notifications and updates into one place, so it’s easier to keep track of what’s happening.

Overall, Slack benefits me by improving communication efficiency, enhancing team collaboration, speeding up decision-making, and helping teams stay organized and connected throughout the software development lifecycle. Review collected by and hosted on G2.com.

Jones G.

assistant accountant

Small-Business (50 or fewer emp.)

3/15/2024

"Working with Slack"

5/5

What do you like best about Slack?

Slack is a user-friendly app which is very easy to implement. The app has several features that enable users to communicate effectively, especially when handling a team project. It has fascinating options which allow the user to organize centralized communication through channels. The direct messaging option makes the app even more interesting. Slack has perfect customer support that offers prompt solutions to any challenge. This is why I enjoy communicating frequently with my team using Slack since the mobile app integration is open to Android users too. Review collected by and hosted on G2.com.

What do you dislike about Slack?

As much as I enjoy using the Huddle feature to video call my team, I still find it difficult to upload PDF files while texting via direct messages. Review collected by and hosted on G2.com.

Sangram Z.

Business Operations Consultant

Mid-Market (51-1000 emp.)

9/25/2026

"Great UX and Smooth Google Tools Integration in Slack"

4.5/5

What do you like best about Slack?

The user experience and the interface is really good, I like the way we are able to integrate google tools with slack. Most of times the AI that I use to fix my grammar is also good, I am able to be productive and my performance has grown good due to easy flow of communication. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I think slack is a bit overpriced, there are many other apps that are cheaper than Slack. Rest slack has no disadvantages that I can see. Yeah also one more thing, slack should be able to add more filters when it comes to reading activity. Review collected by and hosted on G2.com.

Amee P.

Visual Merchandising Coordinator

Mid-Market (51-1000 emp.)

9/30/2026

"Fast, Flexible Group Messaging with Easy Link Sharing"

5/5

What do you like best about Slack?

It is easy to create groups, message in groups, or message people separately depending on your needs. It is a fast program and works very well. You can also send links within the chat(s) to share work, presentations or that occasional meme you want to send a coworker. Review collected by and hosted on G2.com.

What do you dislike about Slack?

It can be harder to find older messages or specific items you are looking for. It also can be distracting with all the notifications especially when they aren't important or people are using groups instead of personal chats. Review collected by and hosted on G2.com.

Lalit R.

Software Engineer

Small-Business (50 or fewer emp.)

1/15/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Transformed Our Team Communication with Seamless Integrations"

5/5

What do you like best about Slack?

Slack has truly transformed the way of communication and collaboration among teams. The best feature is that it easily integrates with Trello, GitHub, and Google Drive, etc. This allows us to keep all our conversations and workflows in one place, making it easy to track conversation history and our work progress. Review collected by and hosted on G2.com.

What do you dislike about Slack?

With a large number of threads and channels, sometimes it can be a bit challenging to keep track of everything, especially when we are part of multiple teams. Sometimes when too many channels and threads are open, the app slows down in some cases. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps us to communicate faster and efficiently, especially across remote teams. Instead of relying on long email threads, everything is organized in channels and easy to search. The integration with Google Drive, GitHub, and Jira allows us to access all these from one place without switching between apps. It saves time, keeps everyone aligned, and helps us move projects forward faster. Review collected by and hosted on G2.com.

Chirag T.

Student

Small-Business (50 or fewer emp.)

10/17/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Makes Group Communication Easier"

4/5

What do you like best about Slack?

I like Slack because Slack makes it easy to stay in touch with classmates and colleagues. Slack allows us to chat directly or talk in groups whenever we need to discuss something. Slack is helpful, for communication and makes it easier to stay connected while working on projects. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I find it hard to keep track of messages when many conversations happen, at once. It would help if there were ways to manage notifications and keep messages and notifications easy to find. Review collected by and hosted on G2.com.

Arnel A.

CONTENT MODERATOR

Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

8/26/2026

"Slack as a Centralized Digital HQ for Fast, Organized Team Collaboration"

5/5

What do you like best about Slack?

What stands out most about Slack is how effectively it acts as a centralized "digital HQ" that minimizes context switching. Instead of drowning in email threads or jumping between dozens of standalone web apps, features like real-time Channels, informal Huddles, and customizable Workflow Builder tools keep communication, integrations, and task automation flowing within a single space. Paired with persistent collaborative Canvases and native AI summaries for rapid catch-ups, it transforms unstructured messaging into an organized, searchable workspace that lets teams collaborate quickly and asynchronously. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Slack's biggest drawbacks stem from its potential to disrupt productivity and inflate operational costs. The relentless stream of notifications, unread badges, and uncoordinated @channel pings creates significant distraction and fuels an "always-on" culture where instant replies are implicitly expected over deep work. Furthermore, important decisions often get buried in chaotic channels or nested threads, making knowledge retention difficult, while its per-seat subscription model scales aggressively—forcing teams into expensive upgrades simply to preserve their message history beyond 90 days. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack primarily solves the issues of siloed information, endless email chains, and fragmented app workflows by serving as a centralized, searchable digital headquarters. It replaces slow, formal email threads with organized, topic-specific Channels, allowing teams to communicate in real time or asynchronously without losing track of critical decisions. Additionally, it resolves context-switching friction by integrating directly with third-party tools (like Google Drive, Jira, or Salesforce), enabling users to manage tasks, automate workflows, and share files in one window. Ultimately, this benefits you by slashing unnecessary status meetings, speeding up decision-making, and making team knowledge instantly searchable—saving time and reducing the cognitive load of juggling multiple disconnected communication platforms. Review collected by and hosted on G2.com.

Muhammad A.

Lead Automation Consultant

Enterprise (> 1000 emp.)

8/22/2026

"Simple and Effective Communication for Distributed Teams"

5/5

What do you like best about Slack?

What I like best about Slack is how quickly it lets me communicate with different teams without turning every small question into an email or meeting. Having separate channels for projects, teams, and topics makes it easier to keep conversations organized and find the relevant discussion later.

I also find threads useful for keeping replies attached to the original conversation instead of cluttering the main channel. For day-to-day work, the combination of channels, direct messages, threads, and file sharing makes Slack a practical place to coordinate with people across different teams. Review collected by and hosted on G2.com.

What do you dislike about Slack?

It can become noisy when you're part of several active channels. Important messages can get buried quickly, especially when multiple conversations are happening at the same time.

Notifications can also become difficult to manage if you're following a lot of channels. I sometimes have to mute or customize notifications to avoid being distracted by conversations that aren't immediately relevant to my work. The search is useful, but finding the exact context of an older discussion can still take some effort. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves the problem of keeping day-to-day communication organized when people are working across different teams and projects. Instead of relying on long email threads or separate conversations, I can use channels for specific topics and teams, while direct messages work well for quick discussions.

For me, the main benefit is faster communication and better visibility into ongoing work. I can ask questions, share updates, discuss issues with the right people, and refer back to previous conversations when needed. Threads also help keep discussions connected to the original message without making the main channel difficult to follow. Review collected by and hosted on G2.com.