---
title: incident.io Reviews
meta_title: 'incident.io Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 198 reviews by the users' company size, role or industry
  to find out how incident.io works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 198
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# incident.io Reviews
**Vendor:** incident.io  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 198
## About incident.io
Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust.



## incident.io Pros & Cons
**What users like:**

- Users find **incident.io incredibly easy to use** , streamlining incident management and enhancing their overall experience. (55 reviews)
- Users highlight the **powerful Slack integration** that simplifies incident management and enhances team collaboration. (45 reviews)
- Users praise the **helpful and responsive customer support** of incident.io, ensuring a seamless onboarding experience. (41 reviews)
- Users value the **exceptional integration capabilities** of incident.io, streamlining incident management directly through Slack. (29 reviews)
- Users value the **excellent customer satisfaction** of incident.io, praising its ease of use and integration features. (25 reviews)
- Intuitive (24 reviews)
- Features (20 reviews)
- Easy Setup (19 reviews)
- Automation (16 reviews)
- Customizability (13 reviews)

**What users dislike:**

- Users find **missing features** like internal reporting and SLA tracking an issue for enterprise-level needs and customization. (11 reviews)
- Users experience **integration issues** with incident.io, finding some systems lack mature connections and require manual steps. (9 reviews)
- Users find the **limited customization** options for notifications and reports somewhat restrictive but manageable overall. (8 reviews)
- Users feel the **limited features** of incident.io hinder customization and broader operational uses but appreciate ongoing improvements. (8 reviews)
- Users experience **feature issues** with incident.io, particularly with public API limitations and catalog creation difficulties. (7 reviews)
- Learning Curve (4 reviews)
- Users find the **setup and configuration confusing** , especially regarding escalation paths and the UI's frequent changes. (3 reviews)
- Template Issues (3 reviews)
- Overwhelming (2 reviews)
- Search Difficulty (2 reviews)

## incident.io Reviews
  ### 1. incident.io Streamlines Incident Management with Helpful Automations and Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mark G. | Technical Program Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about incident.io?**

Having a single platform to manage our full set of Incident Management processes makes it easy to get everything working together. As a result, responders don’t have to worry as much about the tools and can focus on resolving incidents.

The incident.io team has also improved their incident-time automations a lot. The suggestions and summaries they provide during incidents are usually very helpful for responders. On top of that, the incident.io team is incredible to work with: they’re very responsive when we need support, and since day 1 they’ve been happy to take on feedback to improve the product. They also ship incredibly quickly, which continually increases the value of the product. I feel like there’s always a new tool or feature to try.

**What do you dislike about incident.io?**

Their reporting tools could generally do with a bit more love, although I get the sense the team is already working on it.

I also feel that feature discovery within the product could be stronger. I’d like to see something like a checklist or smart suggestions for people who manage incident.io instances, so it’s easier to make sure they’re using the full toolkit. That said, it might just be a me problem!

**What problems is incident.io solving and how is that benefiting you?**

Having a central platform for everything incident-related makes it much easier to ensure our process actually works, compared with relying on multiple disparate tools that can distract or confuse responders. The strong integration with Slack also means responders can spend more time communicating with each other, rather than having to jump into yet another platform.

It also feels like the incident.io team is heading in the right direction with AI tools like MCP and things like their desktop app, helping responders do the work where they need to do from the places they're already working.

  ### 2. Seamless Integrations, Top-Notch Support, and Powerful AI Flows

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vaggelis K. | Incident Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about incident.io?**

The product is continuously updated with new features. It’s easy to use, and it’s straightforward to set up workflows, on call schedules, and status pages. Everything connects seamlessly with our ways of working, and there are multiple integrations available. The support team is top-notch and responds quickly. The app’s performance is great; we rarely experience any lag. AI flows have started helping us from the initial handling, especially with follow-ups and post-mortems.

**What do you dislike about incident.io?**

The only thing I can think of is that we’d like to have a feature projection map or a feature roadmap that’s available in near real time for enterprise users. The team is shipping updates and new features all the time, but it would be even better to have clearer visibility into what’s coming in the next quarter’s features.

**What problems is incident.io solving and how is that benefiting you?**

There are too many to simple state them here. 

problems that require cross department handling - its a piece of cake. we invite all the relevant stakeholders with 3-4 clicks. 

on incidents - handling its 900% better than before. 
we had issues with status pages via atlassian, now everything is connected with the incident.io ecosystem and works flawlessly. 
the api is also quite useful!

  ### 3. Centralized Incident Management with Stellar Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marinos G. | Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about incident.io?**

I love how incident.io organizes post-incident actions and follow-ups. We can create follow-up actions for every incident and link them with Jira tickets, assigning them to teams while tracking progress without manually contacting owners. Integrating Slack for alerting channels, Grafana for metrics, and GitLab for tracking code changes has been great. The collaboration with the incident.io team is helpful, as we can reach out with any questions or requests. Personally, I am very satisfied with how it helped us make huge progress in managing incidents and their follow-ups.

**What do you dislike about incident.io?**

The AI-SRE or investigations feature, as it's called now, doesn't work properly for us. We tested it in both abstract incidents and specific incidents where we knew the root cause. Even when we guided it towards specific changes that we knew caused the incident, it couldn't pinpoint them.

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io for centralized incident management, fast escalations, easy incident tracking and follow-ups, and gaining insights on past incidents. It helps us create follow-up actions linked to Jira, track progress without manual follow-ups, and note significant improvement in incident handling.

  ### 4. incident.io: Flexible Catalog, AI Investigations, and an Intuitive Slack-First Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about incident.io?**

There are a lot of things I like about incident.io.

The Catalog is one of the standout features. It's incredibly flexible and makes it easy to connect incidents to the people, services, teams, and other metadata that matter to your organisation. Once it's configured, it becomes a really powerful source of context during incidents and post incident reviews.

Their AI-powered investigations feature is also a game changer. It helps surface relevant information quickly, reduces the manual effort involved in triaging incidents, and supports faster, more informed decision-making during high-pressure situations.

The user experience is also excellent. The interface is intuitive, the workflows feel cohesive, and everything fits together naturally. The Slack integration is especially well done. People can start running incidents with very little training, which has made adoption across engineering straightforward.

Finally, the support team has been exceptional. They're responsive, knowledgeable, and genuinely care about helping their customers succeed. Every interaction has felt collaborative rather than transactional, which is something I really value.

**What do you dislike about incident.io?**

There isn't much I dislike about the product. If I had to pick something, it would be that some of the more advanced configuration and workflow features can take a bit of time to fully understand. That's partly because the platform is quite powerful, but it does mean there's a learning curve for administrators.

I'd also love to see continued investment in reporting and analytics. The current capabilities are good, but there is room for deeper insights into incident trends and operational health.

**What problems is incident.io solving and how is that benefiting you?**

incident.io gives us a consistent, low friction way to manage incidents from start to finish. It standardises how incidents are declared, coordinated, communicated, and reviewed, while integrating with the tools our engineers already use.

The Slack integration makes adoption easy, and the Catalog provides valuable context by linking incidents to the right services, teams, and ownership information. As a result, we spend less time managing the incident process and more time resolving customer issues.

  ### 5. Seamless Incident Management with Robust Slack Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Wael N. | Enterprise (> 1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about incident.io?**

I really like incident.io for oncall and incident management. The catalog allows very rich connections between resources and helps us decide what's important. Our oncall teams can manage their own escalation policies and schedules. Incident.io's incident management is flexible, allowing us to add custom fields to better track and handle incidents. The Slack integration is excellent because it allows teams to stay on Slack during an incident without having to jump between tools. Additionally, it was easier to set up than equivalent products, and the support team, especially Sunita, made our migration smoother by driving the process.

**What do you dislike about incident.io?**

The escalation path could use some improvements, such as being able to link one node to another for custom tree shapes and performing if/else over any field, not just the priority. Additionally, the UX around custom fields in incidents could be better thought through; they are both underwhelming and hidden enough to confuse people.

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io for oncall and incident management. It lets us manage escalation policies, track incidents flexibly, and seamlessly integrate with Slack, so we don’t jump between tools. It replaced our custom OpsGenie tools with a tailored solution.

  ### 6. Intuitive, Time-Saving Incident Management with Powerful Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about incident.io?**

Key things that we appreciate are the integrations with our alerting stack, the AI / SRE, and integration with our tools such as slack makes incident management intelligent and saves time. The UI is also intuitive and easy to use, at this point we don;t feel there is a better solution.

**What do you dislike about incident.io?**

Nothing major, it might be useful to have some decision type logic in the information fields (if this, then that), so for example, if you have nested sets of values. So, in our case, if you chose a particular root cause or risk type, you could select level one, which would then open up a second set of level 2 values that are only applicable to the level one value.

**What problems is incident.io solving and how is that benefiting you?**

It allows us to distil a complex tech stack with complex issues and alerts, into clear sets of impacts and actions and simplifies our responses.

  ### 7. Quickly Resolves Issues with Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Laura M. | Scrum Master

**Reviewed Date:** July 13, 2026

**What do you like best about incident.io?**

I love incident.io and its ability to get incidents to the right people really quickly. The support from the team is also really great. When we find a bug or an issue, they are always really quick and responsive to get back to us.

**What do you dislike about incident.io?**

We use incident.io in quite a specific way, which is not entirely aligned with how other customers use the tool. So we have some specific niche requirements in some areas, and it's not always possible to get the system to do what we need.

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io for our call handlers to report issues in our tools reported by customers, which are then quickly routed to the right teams for resolution. We can easily create bug tickets in Jira where further work is needed and update stakeholders throughout.

  ### 8. Seamless Incident Management with Stellar Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex B. | DevOps Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about incident.io?**

I find incident.io really valuable for streamlining our processes using a single tool. I like that it has app functionality for easier viewing and portability. The awesome integrations with Microsoft Teams and other tools like Jira and Confluence help streamline our operations. What I like most is their UX, which makes the app easy to view and simplifies processes. The initial setup experience was seamless, and the team was super helpful with our tight timelines.

**What do you dislike about incident.io?**

There are some key integrations with Microsoft Teams to make it on par with Slack; however, the team is actively progressing through this and always provides timely updates.

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io for incident management and alerting. It streamlines our processes using a single tool, offers app functionality for easier viewing and portability, and integrates well with Microsoft Teams.

  ### 9. Seamless Incident Management with Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** David H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about incident.io?**

I really appreciate the support from incident.io staff. Whether it's on the technical side, or related to licensing and billing, they've been incredibly responsive. Even when I've asked about features I'd like to see added to the roadmap, they've responded quickly. Not everything is handled instantly, but there's often a quick turnaround, which I find really impressive. It's been a joy to work with them.

**What do you dislike about incident.io?**

There are some really minor little bits of friction. Sometimes a particular feature hasn't been there or it doesn't have feature parity with a previous solution. The parity level is like 99%, but not quite a hundred. There are slightly irritating UI issues, like cosmetic bugs. For example, in the routing and alerting config, if we could drag to reorder the routes so we didn't have all the lines flowing over each other, that would improve the user experience. But on the whole, these are incredibly minor little things that we can perfectly happily live with.

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io as a one-stop shop for incident management, solving confusion around steps in the process. It guides us consistently through incidents with prompts and nudges.

  ### 10. Seamless Slack Integration and AI-Powered Incident Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Enterprise (> 1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about incident.io?**

I like the simplicity of incident.io as it makes the platform easy to understand and use, which helps with adoption across teams. I appreciate how it is powered by Slack because we are primarily a Slack workspace, making it easy to declare incidents, coordinate responders, and communicate updates. The AI capabilities, particularly with the feature Scribe, are also a standout for me. These features are especially helpful in reducing the manual effort involved in documenting and summarizing incidents, saving time and ensuring we don't miss any details. I also find the post-incident flow very effective for debriefs and post-mortems.

**What do you dislike about incident.io?**

During the Debrief, Scribe joining the channel manually instead of automatically could be improved. We want the same experience as when an incident is declared and Scribe automatically joins. It takes extra steps to get Scribe in the debrief calls, and we would like the same seamless experience if possible.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io solves our on-call gap coverages and centralizes incident management. It simplifies team adoption, integrates with Slack for easy incident coordination, and AI reduces documentation efforts, ensuring nothing is missed.

  ### 11. Simple, effective incident management that engineers actually like

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about incident.io?**

I really like how incident.io gives us a real operating model for incident management, not just a coordination layer. The Catalog is especially strong because it creates a clear source of truth for services, teams, and ownership, which makes it much easier to route incidents correctly and keep the response structured. I also like how much of the workflow can live in Slack, so responders stay in the same context and we avoid the usual fragmentation across chat, docs, and tickets. The workflows and nudges help enforce discipline around declaration, roles, updates, and follow-ups, which is exactly what you want when you’re trying to run incidents consistently at scale. Overall, it feels like a product that pushes teams toward better incident hygiene rather than just helping them react faster.

**What do you dislike about incident.io?**

My only small gripe is that it can take a bit of time for new users to get comfortable with all the capability, but that’s also a sign of how much the product can do. Overall, it feels like a very thoughtful platform for teams that take incident management seriously.

**What problems is incident.io solving and how is that benefiting you?**

incident.io solves the operational chaos around incident response by giving teams one consistent system for declaration, coordination, communication, and follow-up. What I get out of it is less time spent improvising and more confidence that the right people are paged, the right context is captured, and the process actually stays disciplined under pressure. The Catalog is especially valuable because it links services, teams, and ownership, so even manual incidents can be routed intelligently instead of depending on tribal knowledge. It also keeps the response close to Slack, which matters because that’s where incident coordination really happens in practice. In short, it helps me run incidents as a repeatable process rather than a series of ad hoc reactions.

  ### 12. incident.io’s Deep Customization Lets Us Tailor Workflows to Our Needs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about incident.io?**

We really like the ability to customize our catalog, settings and workflows to completely meet our organization's needs. While other similar products tend to focus on simple, out of the box solutions, incident.io really allows users more control to curate the set-up to meet their needs

**What do you dislike about incident.io?**

The customer support is great, but feature requests—especially for things we already had with our previous provider (OpsGenie)—move quite slowly, since they seem more focused on ramping up their AI features

**What problems is incident.io solving and how is that benefiting you?**

incident.io is very focused on how to make incidents more meaningful to the business through visibility and insights. This has been really impactful for both technical and non-technical users to consolidate onto one platform

  ### 13. Highly Flexible Incident Management with Smart Defaults

**Rating:** 4.5/5.0 stars

**Reviewed by:** Octavio D. | Senior Technical Support Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about incident.io?**

incident.io is a highly flexible incident management platform, with strong out-of-the-box functionality and lots of sensible default behaviors.

**What do you dislike about incident.io?**

The incident.io Terraform provider needs broader coverage of what can be configured, so we don’t have to rely as much on manual setup and configuration.

**What problems is incident.io solving and how is that benefiting you?**

incident.io has tremendously helped us streamline our incident management process by automating many operations that used to be manual and that previously depended on the operator’s knowledge of SOPs. It has also made it easier for engineering teams to take ownership of the post-incident retrospective exercise, and it helps us generate standard incident metrics.

  ### 14. AI-First Incident Management with AI that Actually Saves Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex N. | Member

**Reviewed Date:** December 23, 2025

**What do you like best about incident.io?**

I like that with incident.io, issues are right there in Slack, giving really good visibility into what sort of issues are being submitted and ensuring that people are responding. It structures the response, making sure there's a clear process, ownership, and coordination going into resolving issues. It's super easy and useful to look and see where things are, especially since Slack is where most people spend their workday. Having it all centered there is awesome, and the initial setup was very easy.

**What do you dislike about incident.io?**

I think they should roll out the AI SRE to all customers. Right now, it's just for some of their design partners like Airbnb and Etsy and Zendesk. I would love to see an AGI general intelligence agent that can end-to-end solve incidences and respond, open, and close tickets for everyone. It would probably be light years ahead of the other companies on the market. AI is such a hot topic that it would be great if that was more widely available.

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io for better visibility into customer issues, tracking tickets, and ensuring clear response processes. Integrated into Slack, it enhances coordination and ownership among teams, structuring responses clearly and effectively.

  ### 15. Revolutionized Our Incident Management with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 24, 2026

**What do you like best about incident.io?**

I like incident.io for its Catalog, which acts as the source of truth by providing a centralized table for everything in R&D. This dynamic single source of truth is appreciated by various sources. I also appreciate the automated workflows as they allow us to automate tasks like assigning an Escalation Engineer to impactful incidents, enabling better coordination and communication with customers. Additionally, the initial setup was super easy, even easier than expected, which was a pleasant surprise.

**What do you dislike about incident.io?**

Manual statuspage updates, as we didn't migrate our StatusPage to incident.io (we need to gate historical uptime behind login only to customers of ours).

**What problems is incident.io solving and how is that benefiting you?**

I replaced PagerDuty with incident.io to manage scale and complexity, providing a single source of truth and automating incident handling. The Catalog centralizes our R&D info, and workflows automate tasks like assigning an Escalation Engineer to impactful incidents, improving coordination and customer communication.

  ### 16. Intuitive Incident Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2026

**What do you like best about incident.io?**

I find incident.io incredibly intuitive to work with and set up, making the entire process much more straightforward. The sales team is super helpful, which contributes to the intuitive handling of our incidents. The integration with our monitoring stack, tracing platform, and the use of service uptime pages effectively supports our customer needs. The initial setup was extremely easy, and I loved the onboarding checklist.

**What do you dislike about incident.io?**

nothing that I can think of

**What problems is incident.io solving and how is that benefiting you?**

I use incident.io to connect and escalate incidents efficiently, communicate with our customers, and integrate with our monitoring stack. It's incredibly intuitive, making incident management straightforward, and the sales team is very helpful.

  ### 17. incident.io: High-Quality Features Backed by a Consistently Supportive Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about incident.io?**

We really enjoy working with incident.io, both for the product’s features and overall quality, and for the strong team behind it, who are consistently supportive.

**What do you dislike about incident.io?**

Really minor UX improvements can help to get to a truly excellent product

**What problems is incident.io solving and how is that benefiting you?**

Helping resolve incidents faster. Allowing integrations with multiple products. Improving efficiency with AI summaries

  ### 18. Modern Incident Management with Strong Integration, Needs Faster Updates

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about incident.io?**

I appreciate incident.io because it modernizes our incident management tooling and integrates well with third-party tools. I particularly like its customizability with integration on the catalog, which makes it possible to do lookups using the catalog. The initial setup was also pretty easy, which was a plus.

**What do you dislike about incident.io?**

Prioritization of new features and bugfixes is a problem. Depending on your size, customers don't get their feature requests prioritized and bugfixes are slow.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io modernizes incident management, integrates with third-party tools, and offers a customizable catalog integration.

  ### 19. Easy to Use, Feature-Packed, and Backed by Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about incident.io?**

Easy to use, packed with features, great support

**What do you dislike about incident.io?**

Nothing, it does exactly what I want it to

**What problems is incident.io solving and how is that benefiting you?**

It allows me to manage incidents defined by category

  ### 20. Great Chatops incident response tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ari W. | Junior Security Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 14, 2025

**What do you like best about incident.io?**

incident.io is a game-changer for incident response. Its seamless ChatOps integration makes managing incidents fast, collaborative, and intuitive—right from Slack. The platform is packed with powerful features like automated timelines, role assignments, and customizable workflows, giving teams the flexibility to handle any kind of issue efficiently. It’s clear that incident.io was built with real-world operations in mind. Highly recommend it for any team serious about improving their incident management.

**What do you dislike about incident.io?**

With so many features available, it can sometimes be a bit tricky to find the exact option you’re looking for in the interface.

**What problems is incident.io solving and how is that benefiting you?**

incident.io streamlines the entire incident response process, making it smooth, consistent, and easy to manage—especially during high-pressure situations. It eliminates the chaos of coordinating across tools by centralizing everything in Slack, from declaring incidents to assigning roles and tracking actions. The automated reporting and timelines save tons of time and ensure post-incident reviews are thorough and accurate. Overall, it helps our team stay focused, aligned, and faster in resolving issues.

  ### 21. Best in the Industry!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about incident.io?**

The customer orientation and the level of support given by their customer rep teams.

**What do you dislike about incident.io?**

Could have more integrations and tooling.

**What problems is incident.io solving and how is that benefiting you?**

Makes Incident Management a breeze.

  ### 22. Suitable for small and large engineering teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bruno D. | Head of Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 09, 2025

**What do you like best about incident.io?**

The onboarding experience was outstanding — we have a small engineering team (~15 people) and the integration with our existing tools (Linear, Google, New Relic, Notion) was seamless and fast less than 20 days to rollout. The user experience is polished and intuitive, which made internal adoption frictionless.

I also led the rollout for a larger organization (200+ people), and we were able to fully implement incident.io across multiple teams in just 45 days. The structured workflows and Slack-native approach made it easy to scale incident response without overwhelming the teams.

**What do you dislike about incident.io?**

The Scribe feature doesn't support languages other than English yet — this is something I was really looking forward to using, and it's currently a blocker for broader adoption in non-English-speaking teams.

Additionally, the volume of messages posted by the Slack app can sometimes clutter the channel, making it harder for observers to follow the core of the incident. It would also be helpful if threads created by workflows could be automatically pinned — this feels like a small UX improvement that could have a big impact on visibility.

**What problems is incident.io solving and how is that benefiting you?**

incident.io helped us scale our incident response process with minimal overhead. Before adopting it, incident coordination was inconsistent, manual, and hard to follow — especially for stakeholders outside engineering.

Now, incidents are handled in a structured, predictable way. Roles and responsibilities are clear, follow-ups are easier to track, and communication is significantly improved. Teams like Product, CX, and Finance can now easily understand what’s happening during an incident without needing to ask around or dig through Slack.

The biggest benefits have been faster response, better collaboration across functions, and more confidence in our ability to manage critical situations as we scale.

  ### 23. I have been using incident.io for a couples of weeks now and it is easy and powerful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nathali A. | Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2025

**What do you like best about incident.io?**

Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, SMS, and emails, along with a management tool for incidents and post-incident reports in a single app, is extremely useful.

**What do you dislike about incident.io?**

Assigning an incident leader requires extensive configuration; it should be simpler to assign the on-call person.

**What problems is incident.io solving and how is that benefiting you?**

We had separate tools for receiving alerts and manage incidents, that's the problem incident.io is solving primarily for us, now by using it, we can have all in a single app.

  ### 24. Elegant, innovative and adaptive - what a gem of a product (and company)

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis P. | Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** December 21, 2024

**What do you like best about incident.io?**

The intuitive design, overall ease of use and stellar customer relationship experience has made me an avid fan of this product (and company)

While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless.

As mentioned by many others, the customer experience has been beyond anything I've seen in enterprise software. Issues are incredibly easy to raise and are responded to and sometimes even fixed within hours. Even feedback on existing features or suggestions for new ones are acknowledged, discussed, catalogued and also diligently followed up on once a suggestion has been released.

**What do you dislike about incident.io?**

As much as the team is very open and responsive to questions or ideas about the product roadmap, a more structured overview on what features to expect when would be nice (bonus points if customers would even get a chance to vote on roadmap priorities)

The setup/configuration of escalation paths can be a bit confusing (e.g. the differences between working hours of a paths vs. notification urgency vs. schedule)

The UI of the web dashboard changes quite frequently - some (more) tool tips on first visit would be nice to explain what has changed

I'd like some more configuration options for some features - e.g. I'd love to opt out of using the "Pause an incident" feature and would like to choose to only post a final call summary but not continously post call updates

Maintentance announcements on internal status pages - pretty please?

**What problems is incident.io solving and how is that benefiting you?**

It removes most of the overhead that is holding people back to create "proper" incidents, which lowers the barrier and in turn increases visibility on the true amount and types of incidents that do occur but were previously not captured anywhere.

  ### 25. Intuitive, fast and embedded where people are anyway (Slack)

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 26, 2024

**What do you like best about incident.io?**

To me incident.io strikes just the right balance between not getting in the way while still providing structure, process and data gathering to incident management.

I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like  that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.

It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.

**What do you dislike about incident.io?**

No complaints about the core use-case. Creating overrides for escalation scheuldes could be easier (just by drag and drop on the timeline or by making the text input a little smarter - it doesn't seem to be able to identify people just by their first name.)

**What problems is incident.io solving and how is that benefiting you?**

Providing structure while not getting in the way during time-sensitive incidents.

  ### 26. Great Product, Fantastic Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 20, 2024

**What do you like best about incident.io?**

Incident.io is a great product that allowed us to easily port our existing manual processes into the tool with very little training or configuration, and has allowed us to iteratively improve the ways we use the tool as our process matures.  It's so flexible that we are now starting to use it for other use-cases besides just incidents.

The team at incident.io is incredibly responsive.  Every time I have a question, I can just throw it in our shared slack channel and someone from their team responds very quickly.  I've seen bugs fixed in a couple of hours, and feature requests implemented in days, and if the issue is user error, they're always very nice about it!

I'm excited to start using their OnCall product in 2025.

**What do you dislike about incident.io?**

I honestly have no real complaints about the tool.  The integration with ClickUp is a little clunky, but I believe that's more down to ClickUp than an issue with Incident.io.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io has taken a very manual, time-consuming, and error-prone process and made it easy for the team to keep up with.

  ### 27. Get you an app than can do both

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrick B. | Director, Site Reliability Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 05, 2024

**What do you like best about incident.io?**

Organizing and structuring incidents.  Hands down.  You can configure the product to suit your process and priorities; once that's done, you use the product and refine iteratively.

The web UI is great, and the slack UI is even better.  If what you want is easy, seamless tools, that is.   If not, YMMV.

**What do you dislike about incident.io?**

Catalog creation/population is hard.  Make it easy and a lot of leverage follows.  Allow for more import options from competing products (escalation policies, for ex.).  

Finding "dislikes" is hard...using incident.io has made my life so much easier that I can't easily list dislikes.  Truthfully, the CSM/product-eng team solve issues quickly, and in a way that makes the product easier/better with each iteration.  Please...please...never let that customer CSM/product-eng ever degrade.

One product feature request with some gravity for this organization is public API improvements.  The full lifecycle for both alerts and incidents is not fully manageable via the API currently.  I humbly request an audience with the team responsible for public API's so we may submit our requests for features and behaviors.  

Specifically, we would appreciate the ability to create/modify incidents, including closing them.  A key workflow for our org is "release" incidents.  To bring it into perspective, when an release of some piece of software fails enough times, my team will initiate an incident and will pursue resolution, engaging engineering teams as needed.  Once that incdent is resolved, we want to be able to close the incident (opened for tracking purposes, obvi) via API using our release pipeline.

Today it's not possible and it would be great if it were!

**What problems is incident.io solving and how is that benefiting you?**

Taking chaos and bringing order, peace, and oddly, religion.

  ### 28. Great Incident response tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pratik A. | Senior Analyst ITSM, Enterprise (> 1000 emp.)

**Reviewed Date:** October 01, 2024

**What do you like best about incident.io?**

We've been using Incident.io for some time now, and it’s been a game-changer for our incident management processes. The tool is intuitive, well-designed, and has made our Major Incident workflow much smoother. With seamless integrations into Slack, Jira, and Confluence, it has become our go-to for bringing teams together to tackle incidents faster and more efficiently.

But what truly sets Incident.io apart is the amazing team behind it. They’ve been super responsive and genuinely invested in making sure the tool aligns with our specific needs. From helping us configure custom workflows to setting up integrations with our existing toolset, their support has been top-notch. We never felt like just another customer—they’ve made sure we’re equipped to get the best out of the platform.

If you’re looking for a tool to streamline incident management, enhance collaboration, and level up your response times, Incident.io is the one to pick!

**What do you dislike about incident.io?**

There’s a slight learning curve at first, especially for new users who aren’t familiar with incident management tools, but once you get the hang of it, it’s smooth sailing!

**What problems is incident.io solving and how is that benefiting you?**

The tool is intuitive, well-designed, and has made our Major Incident workflow much smoother. With seamless integrations into Slack, Jira, and Confluence, it has become our go-to for bringing teams together to tackle incidents faster and more efficiently.

  ### 29. Amazing incident management tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roberta R. | Platform Incident Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2022

**What do you like best about incident.io?**

I love the fact that it creates a dedicated channel. This way every incident is treated singularly and there is no mash-up of info coming from different sources. It made me way more confident about running incidents. It has also streamlined the way we communicate with stakeholders, with workflows and status page. We have now also created a specific post incident procedure, and the tools will also create a post mortem wiki page. The best feature for me is the integration with Jira, as all my tasks are automatically created once I enter followups on the incident channel.

**What do you dislike about incident.io?**

Nothing to dislike, but i am waiting for the integration with outlook so that I can schedule the post mortem meeting

**What problems is incident.io solving and how is that benefiting you?**

The main benefit is having incidents run in dedicated channels. The advantage is that we have to do a lot less work for post-incident admin as all the info we need is on that channel.

  ### 30. Excellent solution for managing your incidents, that just keeps getting better!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justin H. | Head of Technical Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 27, 2024

**What do you like best about incident.io?**

I've used incident.io in a couple of different settings, and it's proved fantastic in removing friction and allowing teams to just get on with getting things sorted.

The Slack integration is very well done, and allows both technical teams and stakeholders to stay up to date and engaged with the investigation. The incident workflow is nicely configurable and allows you to adjust to how you want your teams to work.

The Insights piece has also been great, and the introduction of an AI assistant to slice data and product useful charts has been very helpful in understanding what's going on.

We're just starting to implement the new on-call system, and hook it up to alerting, and I have no doubt this is also going to be prove invaluable.

Finally, a big shout out to the team at incident.io themselves. They're incredible helpful and receptive to suggestions for improvements!

**What do you dislike about incident.io?**

Very little to dislike! Perhaps a clearer view of roadmap and upcoming changes and features would be nice?

**What problems is incident.io solving and how is that benefiting you?**

Taking the pain out of incident mgmt and allowing teams to focus on what's important - resolving incidents and learning lessons from them.

  ### 31. The gold standard in incident management/on call tooling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis S. | Tech Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** September 18, 2024

**What do you like best about incident.io?**

Overall, it is a very well-thought-out product that perfectly fits in a much-needed area for companies that want to achieve operational excellence.

Some points that stand out:
* Frictionless configuration and onboarding (so easy that our first incident was created/led by a colleague even before the "official rollout" all by themselves! )
* Ai features that provide actual value during and after the incidents
* Great integration between Slack and the web view
* Enforcing the defined processes
* Visually gorgeous 🤩
* Exceptional support and communication with the incident.io team
* Very open to feedback and suggestions with a seemingly never-ending stream of wonderful features 🚀

**What do you dislike about incident.io?**

There is nothing really to dislike, more of a view on improvements. For example, support more HRIS  like Workday and provide pre-built SDK/API modules for even easier integration.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io is being used to replace a legacy custom tool and support the complete lifecycle of incidents and their followips, alerting, on call for a 1000+ people international organization.

  ### 32. State of the art on what is need for an effective incident process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rui A. | Principal Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2024

**What do you like best about incident.io?**

Incident.io features a lot of integration to most of our tools like Google, Jira and Pagerduty.
The on-call features seamless support Pagerduty as well as their internal on-call solution enabling smooth and safe migration if and when we want to do it.

Their customer support based on Slack is natural and easy with an excellent response rate.
Their killing feature for me is the Catalog and the expressions system that allow encoding complex Workflow or rules into many part of the systems.

**What do you dislike about incident.io?**

There is little transparency on what is coming up, sometimes one gets feedback when doing a feature request. I would love to get some level of insight into the plan for the next quarter as a customer.

Expression are present in most parts of the product but not everywhere, they are so powerful that I wish to have them everywhere.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io allowed deprecating complex internal tooling for incident management while providing a lot more quality and features than the internal tooling.

  ### 33. Makes Incident Management a breeze

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2025

**What do you like best about incident.io?**

Huge fan of the usability of the Slack commands and how it's helped us improve our incident management workflows. The AI features really reduce the friction of incident management. Also the Customer support has been fantastic. It's easy to set up, and easy to integrate with our existing tooling/platform. Wish my company had more incidents so I could play with the features more. Also love the built-in Statuspages

**What do you dislike about incident.io?**

There have been a few UI bugs, but the support team has been prompt to respond to feedback and help us resolve or work around them.

**What problems is incident.io solving and how is that benefiting you?**

Solves the problem of how to make incidents easy to report, how to coordinate the resolution of incidents, and how to handle communication of the incident with internal and external stakeholders

  ### 34. Fantastic and versatile product that makes managing incidents a breeze!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terry A. | Information Security Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2024

**What do you like best about incident.io?**

The velocity of development and integrations is second to none. Having the ability to manage an incident through raising - triage - resolution - post-mortem all from Slack is wonderful. Anyone in our business is able to interact and contribute to incidents frictionless-ly, which allows for better feedback loop on issues and fixes.

**What do you dislike about incident.io?**

I cannot think of single dislike, the people at incident.io are wonderful and from the top down we see engagement in our shared slack channel regularly. Always easy to raise a bug / issue and great SLAs for getting back to us.

**What problems is incident.io solving and how is that benefiting you?**

- Cadence of incident management
- Ease of collaboration across the business for feedback loops and incident creation
- Integrations with key third-party providers and an open product request away from bidding on another to be introduced
- 360 incident management in Slack fostering

  ### 35. Moved from Statuspage and PagerDuty and didn't look back

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rodrigo Q. | Support Lead, Financial Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2024

**What do you like best about incident.io?**

I'm new to incident.io since starting on a new job, after many years using Atlassian's Statuspage and PagerDuty. Three things that I believe are done very well in incident.io: integration with other apps and platforms, holistic approach to incident alerting and notifications, and customer/technical support. It's on a very different level (much better) from other vendors.

**What do you dislike about incident.io?**

Nothing really. incident.io does everything is says on the box, and very well. The Android app, the web UI, and the integration with Slack are flawless. As I moved away from other vendors and onboarded incident.io, the learning curve was perhaps a bit steeper simply because of how flexible and customiseable incident.io is - so make sure to reserve sufficient time for learning how to administer it correctly. For non-admin users, incident.io is extremelly user friendly, and you can learn as you go.

**What problems is incident.io solving and how is that benefiting you?**

On-call scheduling, on-call compensation, incident management, stakeholder management, automation and integration, alerting, postmortem, Status Page updates, uptime calculation, incident reporting for auditing.

  ### 36. incident.io has changed how i feel about incidents. im no longer stressed or overwhelmed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about incident.io?**

incident.io makes incidents normal. Instead of a fire alarm you can build best practice into a process that everyone - technical or no n-technical users alike - can understand intuitively and execute.

The tool is flexible to your business and the team have a deep understanding of incident response that is reflected in the UX. it gets out of the way, it puts everything you need front and centre and you are confident that you can build a repeatable culture around incident response.

I really love the slack integration, the automated summaries and the On Call pay reports feature. the catalog and workflows feature has allowed us to experiment with our process without needing to retrain everyone, and helps us gather key data about incidents without having to manually review them all.

Once you buy into the paradigm you'll never look back.

**What do you dislike about incident.io?**

The post incident support could be better. I would like a more opinionated way to dissect the incident timeline and understand what the right questions to ask are.

A deeper integration with PagerDuty would be nice to have more flexible automated creation of incidents, but the Alerts and On Call product looks promising.

**What problems is incident.io solving and how is that benefiting you?**

Creating a sustainable, scalable and repeatable process for incident management

  ### 37. Tooling made to make incidents flow like water instead of ice

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ian K. | Director of Reliability, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 26, 2024

**What do you like best about incident.io?**

Incident IO is the first product I've used that directly understands the reality of an incident using slack and how to stream line that flow.   I love how it helps us get one started, get folks involved and then gentle nudges if specific actions like assigning someone to role or task take place.   It rewards those that follow these flows with silence and helps remind those that don't.      

In the 3 months since we have implemented it, we have gone from having no visiblity at all in outages to clear  understanding of how many interrupts are happening a day.  We see what are the noisy alerts and problem services that we need to focus on.   Our previous After Action Report process would take 30 mins to make each time.  Now it takes about 5 mins and has more data involved.  

Incident IO is in our slack and their support teams jump whenever we have an issue.  The tooling just tends to work, so most of our issues have been us pushing the product forward into new areas on how to use it.  They have been fantastic partners in helping us make our incidents a valuable process internally.

**What do you dislike about incident.io?**

The biggest issue I have with incident io is I'm very spoiled with a system that understands and uses slack well in making each incident actionable.

**What problems is incident.io solving and how is that benefiting you?**

One of the biggest problems we had was a reasonably automated realtime visibility into the incidents we had while working with the communciation patterns of our company.   Incident.io is a slack friendly, action orientated tool which fits perfectly with our Bias towards Action culture.  Leadership now knows all the open incidents in an easy to view  WebPage and are notified (as desired) when incidents get escalated to high enough levels that they care about.  An example is when a P1 occurs, we have it automatically adding our executive team into the channel so they can be engaged in decisions, communication and coordination immediately.   

Our leadership also reviews the monthly and weekly reports on what are the noisiest or busiest services to know where to focus some time to keep our customers happy.

  ### 38. Fantastic Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2025

**What do you like best about incident.io?**

Too many to list - it's a one stop shop for incident management (not just on call rotations like many competitors. Built in and custom automations, great slack integration, automated post mortem generation, jira ticket creation, followup and actions creation, post incident workflows. It takes all the pain out of incident management and lets you focus on working the incident itself.

**What do you dislike about incident.io?**

I can't think of anything that's worth mentioning.

**What problems is incident.io solving and how is that benefiting you?**

incident management and on call

  ### 39. Great tool for incident management and great customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew B. | Site Reliability Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 13, 2024

**What do you like best about incident.io?**

- incident.io is very easy to pick up and use out of the box
- incident.io has been very easy to implement and has allowed us to easily scale to a global scope
- The customer support has been fantastic and is world class and hard to beat. Anytime I have a question, no matter how small, I receive an answer quickly and it's almost always what I'm looking for. They have a very customer first attitude and it shows in how they supported us as we onboarded/implemented the product and as we've transitioned to users.
- incident.io has a lot of built in integrations which makes it a good one stop shop for incident management. One of our pain points before we implemented incident.io was having to navigate multiple tools, however incident.io has solved that for us thanks to how well it integrates with other products. Where there aren't built-in integrations we are able to make use of incident.io's API to integrate with other services.

**What do you dislike about incident.io?**

- The inability to auto create a Microsoft Teams call using the Slack product. Slack's huddles have consistently given us issues so we've had to continue using Microsoft Teams for our incident calls. I've worked around this by using incident.io's API calls to automate Teams call creation when we create an incident in Slack, however having a built-in Teams integration, especially since the overall Microsoft Teams product was just launched, would be nice.

**What problems is incident.io solving and how is that benefiting you?**

Our operations team had to quickly adapt to a global support scope. This involved creating an incident management process that not only took our existing domestic process into consideration but also accounted for our global markets and all of the differences that came with it. Implementing incident.io allowed us to quickly create a new incident management process that took all this into account. We were able to create a new process for our global markets and then fit it in with our existing domestic process which has led to us having a standardized incident management process all around. Going forward as our scope continues to expand, I have no doubt that incident.io will allow us to introduce new markets with agility. 

incident.io is also solving the problem of having to deal with multiple tools during an incident. Previously we would have to juggle incident documentation in one platform, alert acknowledgement and on-call paging in another, but with incident.io we've been able to consolidate our tooling into one which allows us to focus on what's important during an incident rather than focus on how we juggle multiple tools.

  ### 40. Flexible solution for handling incidents across teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2025

**What do you like best about incident.io?**

Incident.io is incredibly flexible and integrates smoothly with the tools we rely on. It makes it easy to collaborate at key moments, which helps us maintain SLAs and fix things quickly. Workflows, notifications, and forms are highly customizable, making incident.io a key tool across different areas of our business.

**What do you dislike about incident.io?**

I don't dislike anything, Incident.io covers the bases I need and is easy to set up and work with.

**What problems is incident.io solving and how is that benefiting you?**

Alerting on call teams of an incident, facillitating cross functional communcation, and tracking progress through resolution.

  ### 41. Great product built by a great team

**Rating:** 5.0/5.0 stars

**Reviewed by:** emanuele m. | SRE Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 05, 2024

**What do you like best about incident.io?**

We have been using incident.io as incident management tool since the early days of their company.

It's easy to integrate with any process or tools you may have already inside of your company. It just works and you can buid any kind of workflow you may want through a nice and clean UI.
The product is designed in a way to push you forward doing the right thing, being it opening an automatic incident and notifying the right people, or making sure that the issues added as follow ups are sorted in a reasonable amount of time.
Most of the times, new features are added that solve problems you didn't know you had (just yet).

The team behind the tool is great: always responsive to any kind of queries you may have, open to clear and honest feedback, happy to implement that single features which is a game changer for you.

**What do you dislike about incident.io?**

Not many things to be honest. 

If I have to list one area where we would like seeing improvements then it's the overall configuration, which is completely based around clicking in different parts of the UI.
While it's well designed, it can become a problem if you want to manage many workflows, or create different views under the Insights, or generally manage a lot of configurations: if you do a mistake, then you have a huge impact and you may find it difficult to restore the regular behaviour quickly and easily without some infrastructure-as-a-code.

**What problems is incident.io solving and how is that benefiting you?**

By creating a channel on Slack, it creates one single place where all the stakeholders can discuss about the ongoing incident, improving communication and transparency.
Other features (status pages, Insights, policies...) push the developers and the company overall towards some best practices in managing incidents and post mortems.
On-Call is nicely implemented as well, contributing to a platform rich of features well designed and fully integrated.

  ### 42. A great replacement for PagerDuty

**Rating:** 4.5/5.0 stars

**Reviewed by:** Harvey J. | Director of Platform, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2024

**What do you like best about incident.io?**

We like how we can manage our incidents in one place. The way it organises all the information being fed into an incident makes it easy to follow for everyone in and out of engineering. The recent addition of on-call allowed us to migrate our incident response from PagerDuty and it was very straight forward to setup.

**What do you dislike about incident.io?**

Nothing to dislike, I would just like to have Datadog DORA metrics integration.

**What problems is incident.io solving and how is that benefiting you?**

Having many tools to manage incidents and now just needing one. 
Improving the way we communicate incidents within the company and how teams deal with incidents.
The staus page integration is a huge help. 
We can now have every team on-call and have specific alerts routed to them.

**Official Response from Chris Evans:**

> Hey Harvey! Thanks so much for taking the time to write this, and glad to hear the migration and resulting setup is working well for you. Absolutely hear you on the DORA metrics. I expect we’ll add a native way to integrate deployment events soon, at which point we should be able to give you that insight all within the platform. Cheers! Chris

  ### 43. Fantastic product, great team! Takes all the stress and complication out of managing incidents

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott K. | Site Reliability Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 23, 2024

**What do you like best about incident.io?**

The tool is absolutely fantastic; very easy to use and implement. You rarely need to look at the docs.

With incident.io, managing incidents is no longer a chore due the automation that covers the whole incident lifecycle; from when an alert is triggered, to when you finish the post mortem. Since using incident.io people are definately creating more incidents to solve any issues that may arise, including those that are trival.

The custom support offered is superb, they are very fast to respond and happy to help and deep dive into things. They can also push a change quickly if something is not quite right.

**What do you dislike about incident.io?**

If I have to pick something, i would say as they frequently release a lot of features, it can sometimes be hard to keep up, but when do you notice something extra you want to add, it is always a simple process to enable it.

**What problems is incident.io solving and how is that benefiting you?**

We want our platform to be more reliable. Incident.io helps us manage incidents in a simple and intuitive way, with the end goal of easily being able to learn from incidents.

  ### 44. Great company, amazing product, world-class support.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tim Y. | Dir of Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about incident.io?**

We use Incident.io as our exclusive platform at Redpanda and I have been super impressed with their products and offerings. We've eliminated 3 other vendors and unified services onto Incident.io. We have many integrations setup and it just works! The AI insights for identifying incident patterns are top notch and help us provide clarity for data driven operations. Absolutely recommend using Incident.io

**What do you dislike about incident.io?**

They release features so quickly its honestly hard to keep up! Nothing negative to say.

**What problems is incident.io solving and how is that benefiting you?**

Unifying and centralizing processes, vendors, service catalog, and operational response.

  ### 45. Incident.io is the best incident management software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2024

**What do you like best about incident.io?**

We use incident.io at our company and their customer service is amazing. They were incredibly attentive and responsive to our needs. When we required capabilities beyond their initial scope, they didn't turn us away. Instead, they collaborated with their engineering team to develop the necessary solutions. Their proactive and dedicated approach is rare and truly sets them apart. I highly recommend this company for their exceptional service and commitment to client success.

**What do you dislike about incident.io?**

I appreciate that this company offers Terraform, even though it currently doesn't cover everything. The encouraging part is that they are actively working to upgrade this capability. Their commitment to continuous improvement and expanding their offerings is a positive sign, and I'm confident they'll soon have a more comprehensive solution.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io is solving the challenge of fragmented incident management by integrating all aspects into a single system. This integration significantly benefits us by streamlining our processes and dramatically increasing our response time. With everything in one place, we can handle incidents more efficiently and effectively, leading to quicker resolutions and less downtime.

  ### 46. Great tool and support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gustavo A. | Senior SRE, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 05, 2024

**What do you like best about incident.io?**

Incidentio has always been very responsive to our requests, open to feedback and quick reaction. It didn't happen only once when we reported some type of issue in the process to Incident.io support and in matter of hours the fix was released. That shows their commitment, which is very much appreciated.

**What do you dislike about incident.io?**

A few little inconsitencies in the documentation and examples, which were promptly fixed once reported.

**What problems is incident.io solving and how is that benefiting you?**

Incident Management in overall from receiving the Alert until paging the Oncall, it allows us to have all the features into one place

  ### 47. Fantastic incident management tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2025

**What do you like best about incident.io?**

Customization, integration with Teams, ease-of-use

**What do you dislike about incident.io?**

Teams integration has less features than Slack one.

**What problems is incident.io solving and how is that benefiting you?**

Having a structured and scalable incident response process.

  ### 48. An excellent tool to seamlessly automate incident management concerns.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jack S. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2024

**What do you like best about incident.io?**

The primary advantage we've seen since adopting incident.io is having a consistent interface to dealing with incidents. Our engineers already used slack as a response platform, but without the templated automation of channel creation/management, stakeholder updates & reminders, post-incident review pipeline etc., incidents often felt haphazard and bespoke, with problems cropping up weeks later when some process points may have been omitted during the fire.

Now engineers are comfortable that when the proverbial alarm bells ring at 3am, they won't miss out important process while dealing with chaos, or have to be reading through long incident-management runbooks that aren't related to the problem at hand. Ability to focus entirely on resolving the issue while incident.io makes sure every box is checked has been keenly felt within the engineering teams.

Ease of use is fantastic, the commands and directory of usage through `/inc` is very intuitive, and requires minimal cheatsheets injected into the incident startup script from our side. Realistically as a responder the training requirement is essentially none.

The tooling was easy to install, even with a few semi-complex workflows for various custom functionality we wanted, and fantastic customer support with prompt responses from the integrated partner channel and our amazingly helpful CSM Georgie.

**What do you dislike about incident.io?**

Nothing major here, so far we've seen a lot of benefits and very few problems with incident.io. My one concern would be that as a customer we've been quite fortunate in that all our major tooling is already supported through integrations, although incident.io's integrations are reasonable but not that extensive. It might have been a problem to integrate tooling if we weren't already using market leading solutions in the industry for triage calls / monitoring etc.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io is helping us automate company incident management process, so that all incidents are handled in a consistent manner, minimising burden on engineers during intense incident response windows, and increasing stakeholder confidence that every bit of process around incident management is completed and recorded.

  ### 49. Great product and team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marc v. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2024

**What do you like best about incident.io?**

The easy of use of the system within Slack has been great for people in the company and it is incredibly easy to collaborte on incidents as a result. The Speed at which new features are rolled out is great adn the level of support we get is fantastic

Out initial setup was very easy adn despite asking a lot of questions on tweaks etc, we have always had good discussions and in some cases alternative ideas to solve the same solution.

There are a number of integrations out of the box and this has also helped us to get people accustomed to the wider ecosystem.

**What do you dislike about incident.io?**

I am having to really look for something here. We have had an amazing experiecne so far.

 I like the status pages, but the one thing that would make it better is to have the service uptimes on the internal pages

**What problems is incident.io solving and how is that benefiting you?**

Not only does incident.io give us a platform to deal with incidents, it has come a long way in providing insights and lets us create datapoints to use for our reporting across the business. The ability to hook inot alerts also helps us to get ahead of the game. Having used opsgenie, we had little uptake on alerts and managing them, but with incident.io we have a lot more engagement it seems

  ### 50. Exceptional Service and Seamless Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2024

**What do you like best about incident.io?**

Our experience with this company has been outstanding, partly in thanks to their exceptional customer service and quick turnaround times. The staff is not only knowledgeable but also incredibly supportive and friendly, making every interaction a pleasure.
I am continuously impressed by their execution of various features, which has seamlessly integrated into our existing workflows (also shifted our approaches because we liked IIO's way better) and significantly improved our efficiency. The ease of implementation was impressive, with minimal disruption to our daily operations, allowing us to realize the benefits almost immediately. We 100% rely on IIO and use it everyday. 
Huge shout out to Eryn- our amazing CSM, Project Manager, and wearer of many more hats.

**What do you dislike about incident.io?**

Honestly, there hasn't been anything to dislike about our experience with this company. Every aspect of their service and product has met or exceeded our expectations.

**What problems is incident.io solving and how is that benefiting you?**

Incident.io addresses several critical challenges for us, including immediate incident creation for fast turn around, and information dissemination. By providing easy choices on where knowledge is to be spread, it ensures that everyone is on the same page, leading to quicker and more effective incident resolution. The platform's robust metrics and automation features provide custom made After Action Reviews, which not only saves us time but also enhances our overall efficiency and decision-making. Metrics are being taken and will be very useful to our management to make important decisions.


## incident.io Discussions
  - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment
  - [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment

- [View incident.io pricing details and edition comparison](https://www.g2.com/products/incident-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+00%3A54%3A28+-0500&secure%5Bsession_id%5D=e6dd5e33-262b-4ba0-aa9b-313d85de6620&secure%5Btoken%5D=0debfde209629072eeddbedc1235025cfd0e80c267f207d8a6a831d01c9b5617&format=llm_user)
## incident.io Integrations
  - [Backstage](https://www.g2.com/products/backstage/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitLab](https://www.g2.com/products/gitlab/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## incident.io Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Generative AI**
- AI Text Generation

**Reliability Objectives & Service Operations - AI SRE Tools**
- Intelligent On-Call Workflows
- Error Budget Tracking
- SLI & SLO Management
- Service Health Modeling & Reporting

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Agentic AI - IT Alerting**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Detection & Signal Quality - AI SRE Tools**
- Cross-Telemetry Correlation
- Change-Aware Detection
- Adaptive Anomaly Detection
- Alert Correlation & Noise Reduction

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Investigation & Root Cause Analysis - AI SRE Tools**
- Guided Incident Investigation
- Live Debugging in Production
- AI Root Cause Analysis
- Runtime-Verified Root Cause Analysis

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Automation & Platform Controls - AI SRE Tools**
- Automated Runbook & Workflow Execution
- Human-in-the-Loop Remediation
- Integration, APIs & Secure Access Controls
- AI-Assisted Code Fix Generation

## Top incident.io Alternatives
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