[ Slack Reviews ](https://www.g2.com/products/slack/reviews) [ Slack Reviews ](https://www.g2.com/products/slack/reviews) # Slack Features ##### ## Business Instant Messaging (6) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Show More ##### ## Business Instant Messaging (2) Audio Conferencing Allows users to communicate via audio call. Video Conferencing Allows users to communicate via video call. Show More ##### ## Setup (4) Activities Provide standard activities and tasks that can be customized by users Flows Users can easily create flows using drag and drop features Dependencies Define and manage dependencies between tasks and workflows Notifications Include alters that can be used with workflows Show More ##### ## Management (3) Updates Ability to update multiple workflows at the same time Audit Trail Maintain a history of all workflow changes Integration Integrate with ERP or project management software Show More ##### ## Account Options (6) Single Sign-On (SSO) Allows users to sign in using a single sign-on (SSO) login in. Social Login Allows users to log in using account information for a socia media account. Reputation System Has a built-in reputation system that indicates a given user's previous post history and the validity of their previous posts. Topic Subscription Allows users to subscibe to specific topic areas. Bookmarking Allows users to bookmark specific questions or answers for reference. History Records a user's viewing and posting history. Show More ##### ## Q&A Tools (9) Tags Allows posts to be tagged by subject area, team, etc. Commenting System Provides a more complex commenting system that allow users to comment on both questions and answers. Notifications Offers notifications when new posts have been made in a tag a user is subscribed to or when someone has answered their question. Voting Allows users to up- or downvote questions and answers. Integrations Integrates with other popular software in a business's stack. Knowledge Integrations Integrates with other knowledge repositories in the business to help users find answers to their questions Embedding Allows the Q&A platform to be embedded onto an external website, usually for customer service purposes Formatting Gives users advanced formatting options when posting questions and answers, such as a content editor, media uploads, mentions, and embeddable third-party content Analytics Tracks key metrics related to content and members Show More ##### ## Knowledge Pages (6) Templates Provides pre-made templates for wiki pages and knowledge articles. In-Content Feedback Allows users to leave feedback within a wiki page or knowledge article. Versioning and Version History Allows users to see version history and return to previous versions of wiki pages. Decision Trees Displays knowledge articles to be arranged in a decision tree. Duplicate Detection Detects any creation of already existing knowledge pages and alerts user Content Editor Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio Show More ##### ## Knowledge Dissemination (9) Page Analytics Provides data on wiki page and knowledge article use. Permissions Allows administrators to provide permissions and gate pieces of content based on role. Knowledge Sharing Offers additional tools that facilitate knowledge sharing and collaboration. Notifications Notifies users when changes occur. Advanced Search Offers AI-based search capabilities Browser Extension Allows users to capture knowledge from the web Organization Allows knowledge pages to be organized into sections and subsections as needed Other Integrations Integrated with other tools to faciliate the sharing of information Knowledge Integrations Integrates with other knowledge repositories in the business Show More ##### ## Login Options (2) Single Sign-On (SSO) Allows users to sign into the software using a single sign-on (SSO) application. Password Saver Saves login information like usernames and passwords for external applications. Show More ##### ## Productivity (5) Email Client Application also serves as an email client. Split Screen Applications can be viewed simultaneously within the unified workspace via split screen. Activity Feed Provides a cross-application activity feed. Virtual Assistant Offer a virtual assistant to guide users and recommend routine actions. Analytics and Reporting Generates reports based on security and/or productivity data. Show More ##### ## Customization (3) Custom Workflows Enables the creation of custom workflows to facilitate various processes. Multiple Workspaces Allows users to create multiple workspaces for different projects or teams. Custom Application Integration Allows users to connect custom or in-house applications. Show More ##### ## Compatibility (3) Federated Search Ability to search across different data sources, such as databases, intranets, and applications. File Types Offers search for a variety of file types. Global Language Support Ability to search in multiple languages without any additional work required. Show More ##### ## Search Queries (5) Typo Tolerance Ability of search to handle typos. Faceted Search Allows the end user to filter and refine search results. Synonyms Ability to define synonyms for search terms. Highlighting Allows the user to see highlighted results to see which words or phrases match the search query. Natural Language Allows the user to search in a natural, intuitive manner. Show More ##### ## Functionality (3) Personalization Gives the user targeted, personalized results based on their activity or preferences. Search Analytics Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. Integrations Ability to plug the search capabilities into other applications or tools. Show More ##### ## Automation (3) Workflows Provide standard workflows that can be used accross the company. Customization Allow administrators to configure workflows and processes. Data repository Deliver a single data repository for all project information. Show More ##### ## Administration (3) Permissions Define and manage roles and access rights for the entire system. Procedures Maintain procedures for data access and governance. Remote Work Allow users to use the system online and on mobile devices. Show More ##### ## Project management (7) Task Prioritization Set priority levels on tasks so individuals can organize their work. Dependencies Define dependencies between tasks and the rules to manage them. Planning Plan and create work breakdown structure (WBS) based on the scope of the project. Views Create customized project views for internal and external purposes (eg: for customers). Scheduling Allocate resources by matching capacity and demand, by project, team, or department. Critical Path Automatically calculate the critical path for projects and update it when projects change. Dashboards Deliver dashboards that display project data and KPIs in real time. Show More ##### ## Workload (4) Resource Allocation Monitor resource allocation to identify shortages and adjust accordingly. Workspace Define customizable workspace for teams, departments, and external users. Configuration Provide drag and drop options to configure workspaces. Insights Monitor work accross the company and analyze performance. Show More ##### ## Communication & Collaboration (3) Communication Channels Support multiple channels for internal and external communications. Document Management Allow users to share and collaborate on documents and files. Collaboration Help users meet, share workspaces, and collaborate on tasks. Show More ##### ## Cost Management (3) Project Budgeting Associate a budget with a project and allocate it accordingly by task or resource. Time & Expense Track time and expenses associated with projects or tasks. Profitability Monitor project proftability by team or department. Show More ##### ## Integration (3) Front Office Integrate with CRM, marketing, or customer service software. Back Office Provide integration with accounting software and ERP systems. External data Connect to external data sources such as databases or BI software. Show More ##### ## Communication (5) Chat Provide live chat tools for instant messaging Discussions Ability to involve multiple users in public or private discussions External Allow external users to use chat and discussions Feedback Provide functionality to create and manage polls and surveys Announcements Manage news and announcements by company or department Show More ##### ## Content & Documents (4) File Sharing Documents can be shared between users and teams Notes User can share notes with colleagues or external users Search Help users find documents and other types of content Versioning Keep track of document versions and related changes Show More ##### ## Controls (5) Custom Views Create personalized project views for collaboration Followers Allow users to follow tasks which are not assigned to them User Management Define and manage users access to documents and collaboration features Calendars Manage private and shared calendars and associated events Public Sharing Make project views available for the public. Show More ##### ## Project Management (4) Task Management Include features to create, assign, and manage tasks. Planning Deliver project plans that can be customized by users. Visibility Provide visibility into collaborative processes accross the company Integration Provide integration with task management and project management software. Show More ##### ## Remote Collaboration (4) Alignment Align remote employees with their colleagues and external users Accountability Define and track responsabilities for remote users Connectivity Allow users to connect to tools that they use remotely Offline Mode Users can work offline and changes are synced when they back online Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (4) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Show More ##### ## Agentic AI - Business Instant Messaging (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Enterprise Search Software (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Knowledge Base (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Work Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Project Collaboration (2) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Workflow Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Audio Conferencing (2) Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Unified Workspaces (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Adaptive Learning Improves performance based on feedback and experience Show More ##### ## Action Item Detection - AI Note-taking Software (2) Action Item extraction Helps in automatic extraction of tasks, deadlines, and follow-ups from meetings or conversations. Summary Generation Assists in generating concise summaries highlighting key action items. Show More ##### ## Automatic Transcription - AI Note-taking Software (1) Speech-to-text Transcription Enables real-time transcription of meetings, calls, and conversations. Show More ##### ## Collaboration & Sharing - AI Note-taking Software (1) Team-based Access Enables real-time collaboration and share the files securely with the stakeholders. Show More ##### ## Language & Accent Support - AI Note-taking Software (1) Multi-Language and Accent Support Supports multiple languages and accents across regions. Show More ##### ## Multi-Platform Integration - AI Note-taking Software (1) Integrations Integrates with webinar platforms, calendars, CRM platforms, and/or video conferencing platforms. Show More ##### ## Privacy & Security Controls - AI Note-taking Software (1) Access Control Includes encryption and compliance with standards like GDPR and HIPAA. Show More ##### ## Searchable Note Archives - AI Note-taking Software (1) Semantic Search Enables keyword and semantic search across transcripts for easy retrieval. Show More ##### ## Speaker Identification - AI Note-taking Software (1) Speaker Recognition Recognizes as well as labels different speakers for accurate attribution and context. Show More ##### ## AI powered search - Enterprise Search Software (3) Generative RAG (Retrieval augmented generation) Embed generative (RAG) capabilities for enhanced answer generation using retrieved content Relevance Tuning Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models NLP & Semantic search Enable the system to understand and interpret natural-language queries Show More ##### ## Compatibility - Enterprise Search Software (3) File Types Offers search for a variety of file types. Federated Search Ability to search across different data sources, such as databases, intranets, and applications. Global Language Support Ability to search in multiple languages without any additional work required. Show More ##### ## Functionality - Enterprise Search Software (3) Personalization Gives the user targeted, personalized results based on their activity or preferences. Search Analytics Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. Integrations Ability to plug the search capabilities into other applications or tools. Show More ##### ## Search Queries - Enterprise Search Software (4) Highlighting Allows the user to see highlighted results to see which words or phrases match the search query. Faceted Search Allows the end user to filter and refine search results. Typo Tolerance Ability of search to handle typos. Synonyms Ability to define synonyms for search terms. 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[View Glossary](/glossary) [Document Management](/glossary/document-management-definition) Document management refers to systematically organizing, storing, and tracking electronic documents. Learn more about its workflow, types, and benefits. [File Sharing](/glossary/file-sharing-definition) Our G2 guide on file sharing gives insights about what file sharing is, different ways of sharing files, its benefits for businesses, and best practices to follow while sharing files. 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