Front Reviews & Product Details

What I like best about Front is how it turns hard inboxes into something organized and calm. Emails don't feel messy anymore, even when many people are replying at the same time. The team collaboration features are very useful. You can see who is replying, leave internal comments, and avoid sending duplicate responses to customers. I also like how fast and clean the interface feels. It doesn't feel heavy, and switching between conversations is smooth, even during busy support hours. From a technical side, front-end integration support is solid. It connects well with CRM's ticketing tools and internal systems, which helps keep customer context in one place. Another strong point is automation rules. Simple rules like auto-assigning, tagging, or routing messages save a lot of manual work. Review collected by and hosted on G2.com.

The biggest issue for me is pricing. Front can become expensive as the team grows, especially when adding advanced features. Some automation feels limited for very complex workflows. If you want deep logic or multi-step conditions, you may need workarounds or integrations. The reporting is good for daily operations, but advanced analytics sometimes feel basic compared to dedicated support analytics tools. The mobile experience is okay but not as strong as desktop, especially for heavy team collaboration. Another small downside is that onboarding new users can take some time if they are not used to shared inbox workflows. Review collected by and hosted on G2.com.

What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox Review collected by and hosted on G2.com.

One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. Review collected by and hosted on G2.com.

I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. Review collected by and hosted on G2.com.

My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option Review collected by and hosted on G2.com.

I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics. Review collected by and hosted on G2.com.

The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front. Review collected by and hosted on G2.com.

Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. Review collected by and hosted on G2.com.

Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it.

I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. Review collected by and hosted on G2.com.

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

I love using Front for emails and chat because it's very convenient. The snooze and inbox feature is particularly valuable to me, as it allows me to manage my inbox by keeping upcoming conversations at the right time after a set delay. I find that the simplicity and additional options of Front make it very attractive. The transfer to Front was quick, and the connection via API is excellent. Review collected by and hosted on G2.com.

Nothing is perfect, maybe return to the old interface Review collected by and hosted on G2.com.

I've been using Front more than 2 years now, and it is by far the best app I used for work! It is easy to navigate, organize the email communications and log the meetings. The features are useful for everyday use at work! Review collected by and hosted on G2.com.

There's nothing I don't like about Front because it is easy to use. Review collected by and hosted on G2.com.

Consolidates all of my company's customer service emails in one place, easy to tag team members or assign emails to another team member, provides shortcuts to other services, makes templates easy to build and access, groups all responses in one place for simplified management Review collected by and hosted on G2.com.

If two or more customers send an email with the same subject line, Front groups these together as a single email (then, if you click Send & Archive—the primary "send" button—all of the emails vanish to your "sent" box, including the ones you haven't yet answered). It's also difficult to determine specifically when you (or your customers) sent emails, as Front only gives you approximately how long ago the emails were sent (e.g., "3 weeks ago" instead of "November 21st"). Review collected by and hosted on G2.com.

This review remains the same as my previous one. I continue to find Front extremely helpful and convenient for managing emails and keeping everything well organized. The setup process was smooth, thanks to the support team and the Front Academy. I really appreciate how it makes collaboration effortless through features like tagging and internal comments, which allow our team to resolve issues quickly and efficiently. Overall, everything has been excellent. Review collected by and hosted on G2.com.

None so far — Front has been working excellently for our needs. Review collected by and hosted on G2.com.