Jira Reviews & Product Details


What is Jira?

JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

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Jira Profile Details

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Languages Supported
English, French, German, Japanese, Spanish
Vendor
Atlassian
Description
Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.
Company Website
Year Founded
2002
Total Revenue (USD mm)
619
HQ Location
Sydney, Australia
Phone
+61 2 9262 1443
Ownership
NASDAQ: TEAM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
3,793
Twitter
@Atlassian
Twitter Followers
80,970
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Companies Using Jira

Cisco
Microsoft
IBM
Salesforce
General Electric
Adobe
Google
Amazon
VMware
Intuit
ADP
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Jira Reviews

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1-50 of 2861 total Jira reviews
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Salesperson
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Jira makes it much easier to automate the workflow "

What do you like best?

We found it quite interesting to be able to connect our road maps with all the employees. In this way it is easy to communicate all the details of our work plan to each person in the project, including shareholders. We are fascinated that with its kanban board system we can get a complete vision not only of the progress of the project, but also of the future activity, so that the work cycles can be calculated throughout the life of the project. You can also collect information in real time about the performance of the team.

What do you dislike?

The problem of being based on the Java EE language is that it does not work with so many operating systems. The jira control panels are not adaptable enough, and you can not check the RSS so well. Its architecture is not so flexible, so it is difficult to create specific extensions and include them in your library. Calculating the complexity of the implementation of each workflow can be difficult if the exceptions are not taken into account.

Recommendations to others considering the product:

We recommend using jira to optimize the handling of user stories, and to automate sprint planning. It also serves quite well to distribute tasks between extended teams. Jira is undoubtedly the most reliable option if you want to get a launch of high quality apps, which can be easily tracked.

What problems are you solving with the product? What benefits have you realized?

With jira it is not necessary to collect statistics on the allocation and loading of team members, since the system of task assignments works in a granular manner. As there are only a couple of hierarchy levels for issues (current issues and sub-issues) the work becomes less complicated. Another benefit of jira is that it completely automates the management of program launches, so the information of them is always updated.

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Project Development Manager
Mid-Market
(51-200 employees)
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Verified Current User
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"The most effective planner of my company"

What do you like best?

I like this system because its system has been able to adapt to the continuous changes of my business, allowing to integrate a significant number of applications in order to have the most complete information in one place. I can also say that I love this system because it has a very friendly interface that allows you to modify certain functions and filter the information in a precise manner in order to have the most complete and detailed information.

Thanks to this system I can create various tasks to my work team in order to achieve the objectives set daily, this system also allows me to automate several processes partially or totally everything that has to do with the sales of the products that it handles my business.

What do you dislike?

This program is very complete, but this demands to have a server and computers with a wide range of storage and speed since, as it is a system that is based on the Java language, it uses many system resources. In a nutshell I think that this program is not for those businesses that have old devices.

Recommendations to others considering the product:

I can honestly say that since we implemented this system in our business, we have noticed an exponential and constant growth, since this system has become a vital piece in our company.

What problems are you solving with the product? What benefits have you realized?

Thanks to this system we have been able to discover a number of problems that could not be perceived at a glance, this is due to the most complete functions that this system has that continuously reviews the entered data in order to locate the errors of calculations that have been made.

I can also outline how precise this system has been in terms of managing the workflow of my entire work team, allowing us to be more and more organized and committed to reaching the objectives. Thanks to this system we have been able to avoid serious incidents that may affect the image of our company in terms of work accidents, among other things.

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Sales Professional
Enterprise
(1001-5000 employees)
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Verified Current User
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"Jira is a fairly stable service for managing apps development projects "

What do you like best?

With Jira you can completely configure the workflow. For this purpose, the creation of tasks is allowed, as well as the progress percentages of each flow, and the automation of all kinds of business processes. Their system of group goals is very detailed, since it is based on the management of tasks, and they allow monitoring of the time and the collaboration of each member. Most of the questions asked to the jira sales team before their acquisition were answered on time, and very accurately. We are pleased. The price of Jira is quite economical if you think in a corporate way. The investment is only $ 120 per year. The terms contract is flexible with the clientele. Our small organization is completely satisfied with the use of the Jira platform. Without a doubt it is an excellent investment to make. The ease of integration that is achieved between Pipedrive and other platforms by using an API tool in between is quite large. Recommendable.

What do you dislike?

It should be noted that Jira does not have a good chat platform that allows us to organize in real time, and that slows down the work a bit. It does not allow reports on the performance of the members of the work team, and does not have a system of "to-do lists" with which it is easier to review the progress of each project

Recommendations to others considering the product:

Jira is a widely recommended service for the management of mobile application development projects. Your system is very well organized, and it makes it easy to work. We recommend it to work teams with less than ten members, so that the management is more intimate and personalized. We highly recommend your online learning system.

What problems are you solving with the product? What benefits have you realized?

What we liked most about Jira is her system for tracking problems. In this sense, it has tools to record the problems (called issue) and therefore for its subsequent revision. We also liked its tool for the annotation of objectives and results, and for the application of benchmarking.

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Marketing Team
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Jira is a complete task system. "

What do you like best?

We really like how adaptable the platform is. It can be integrated into more than 3000 applications, including many tools for developers. It is excellent to be able to customize the visibility filters of the projects, and also to be able to configure and host our website completely from the cloud. We like its interface dedicated to providing comfort and stability

What do you dislike?

There is a quite disturbing lag in the payment methods of Jira. Up to 150 users attached to the account charge $ 5 for each of them (monthly) but after $ 250 charges only $ 1.10. In the case of companies with at least 200 members, you must pay a lot of money, so it is recommended for those who have more than 250 users. A major problem with the platform is its system of predictive analysis. Too slow.

Recommendations to others considering the product:

Jira is recommended for large work teams. Keep in mind that the Jira core extension allows you to cover any kind of business project, from employee training processes to automated marketing campaigns. We also recommend going to jiraOps to get better answers during very serious incidents.

What problems are you solving with the product? What benefits have you realized?

Jira has greatly benefited our workflow management. This is much more organized than before, and it is easier to add activators and validators to them. Our self-managed accommodation is more practical than before, and the way we manage, respond and follow each incident has also improved.

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Senior Analyst
Enterprise
(5001-10,000 employees)
Validated Reviewer
Verified Current User
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"In our projects, our job division and task tracking tool"

What do you like best?

The workflow is very successful in project follow-up. A good planning tool and problem reporting tool Features such as saved searches, dashboard, troubleshooter workflow. The task assignment for a single marked project management and integration makes it faster. Ticket management is super efficient.

What do you dislike?

The new version of JIRA sometimes slows down and does not respond to too many additional features. The user interface is not suitable for some types of development, the use of a little high for effective use becomes complex. This is usually the process that causes the complexity of the instrument.

Recommendations to others considering the product:

If you have a large team of employees working on a wide variety of issues and troubleshooting, continue with JIRA. As JIRA's project, the Dashboard will be easy to follow all the stories / flaws. Also QA is good for phase tracking. In addition, JIRA also provides personalization that allows you to tailor the software to your needs. Easy single sign-on integration eliminates the need to create a new time-consuming account, allowing easy integration.

What problems are you solving with the product? What benefits have you realized?

I have used JIRA in each Project where we develop and develop multiple applications, and we were able to track the progress of our projects while developing and developing. We were able to follow progress on a daily and weekly basis and accordingly we were able to plan our efforts. As we mostly work on development and development projects, tracking error level issues is more appropriate and effective than development level.

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Salesperson
Enterprise
(1001-5000 employees)
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Verified Current User
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"The project management we achieve with Jira is captivating"

What do you like best?

With jira you can track the earnings obtained after the launch of the project in question. You can import and export content for product roadmaps, and you can review the resource providers and marketing campaigns created throughout the project. Our first impression of Jira was about its excellent deployment in all kinds of equipment. This software integrates excellently with cloud services. In conclusion, this service has far exceeded each and every one of our expectations regarding the administration of projects. We like your technical support service a lot. They respond with acceptable times, unlike many other softwares in their class. In addition, they offer answers according to our experience. You can say that Jira has a good price. Your payment plans are accessible and quite flexible with the payment date of them. Your contract is beneficial.

What do you dislike?

It does not have a good chat, and its presentation tool system is difficult to organize. It does not offer integration with the Office suite platform, nor an integrated CRM with which it is easier to organize and manage our relationship with each client. Jira lacks billing system, and points of sale manager.

Recommendations to others considering the product:

Jira is a software that we can recommend for the comfort it brings. It is easy to organize our work and that of our colleagues, and it is also excellent for reviewing the portfolio of our projects. It is highly recommended for the management of inventories, and for the definition and monitoring of work objectives.

What problems are you solving with the product? What benefits have you realized?

With Jira it has become easier than ever to organize our projects, and for that we are very satisfied. This software has a fairly complete tracking system, with which we can cover project states, expenses, milestones, and absences and assistance decade member of the work team.

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Marketing Staff
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Jira allows us to expand as an organization."

What do you like best?

Jira is very easy to organize and use in general terms. We love the little limitation that the agile project planner has, it also gives us an excellent capacity so that members can grow their own progress in a completely individual way. The deployment of the Jira platform is quite good, which has shown excellent development. This software works perfectly with mobile and desktop devices. Jira's sales team has performed exceptionally well. Again and again they have helped us by providing quick solutions.

What do you dislike?

Jira does not integrate quite well with the confluence and Bitbucket platforms. This tends to have a lot of flaws when transforming the requirements of our products (from confluence) to a Jira backlog. They also need to improve the contiguous integration with BambooHR and expand their manager of the incident lists.

Recommendations to others considering the product:

The service that Jira offers us is ideal when we want to organize projects with confidence and distribute our tasks in an equitable way among the work team. We recommend it a lot to be able to handle your group organization correctly. We know that Jira will offer a great service. The technical support service offered by Jira has been much better than we originally wanted. They strive to give quite concise answers. The community of Jira's peer users has also been very useful to provide us with information about the system according to our needs.

What problems are you solving with the product? What benefits have you realized?

The software offers us ample possibilities of being able to personalize all our projects in a comfortable way, since we can do them in the way that our imagination allows. Jira is fantastic since each team can count on a completely unique software release process.

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Ashley May
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Jira's integration capabilities mean it is still the most effective product management tool"

What do you like best?

The multitude of integrations that Jira has – we can implement code snippets, link to prototypes, insert GIFs, emoji, videos… the richness of the content handling means that the actual work of tracking, tagging, prioritising backlogs and bug fixing can be done as effectively as possible.

What do you dislike?

Jira probably has a much less friendly UI than a number of other project / product management tools on the market. The sense is that it's an incredibly powerful tool, but needs a hefty instruction manual, or effective management from BAs/POs/PMs. That said, it serves companies across the skillset, from designer to developer to QA, so it is a tool that works.

Recommendations to others considering the product:

Get someone to demo the features, take the time to learn how to use Jira, and the outcomes are that it becomes indispensable.

What problems are you solving with the product? What benefits have you realized?

Some day-to-day features with Jira are a little annoying, like the need to open multiple tabs manually to delve into tickets in detail, without the ability for it to be done automatically. Some of the email contact preferences are complicated and need to be tailored to avoid spamming.

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Marketing Staff
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Jira is our best option when it comes to managing projects"

What do you like best?

Jira is quite good at the time of tracking the progression of projects, and the tasks assigned to each member to complete them in an organized manner. It is quite oriented to the automation of business processes, and can monitor work time. Your work calendar is customizable and shows a lot of information about dates at first glance. We want to say that we are satisfied with our experience of using the platform of jira. This document management service has made our work easier. Jira integrates seamlessly with many document management services, and storage platforms in the cloud. It also integrates social networks.

What do you dislike?

The view of the task list is a bit archaic, as it does not have enough customization options. Its mobile access works very well, and allows you to customize workflows, as well as predictive marketing analysis. It does not integrate Office suite properly, so it can not work well with OneDrive.

Recommendations to others considering the product:

Jira is an excellent platform for managing projects of all kinds. It is mainly oriented for work teams whose organization is given at a distance, and it is good enough to prioritize tasks according to the need of the moment. Fully recommended to track inventories and to manage KPI. There is no better training service for end users than the one offered by Jira. Thanks to their webinars, it has been easy for us to learn how to use the platform. Now, your technical support has always delivered quality answers. We are pleased with the answers they usually give us when we write to them.

What problems are you solving with the product? What benefits have you realized?

There are platforms that help a lot with the management of projects not in an organizational sense, but because they offer tools on hand to work quickly. The second is the case of the jira platform, which offers practicality so that the work is always as fast as possible. We are completely fascinated with its use. It is good to assign tasks to several team members.

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Senior Developer/Team Lead
Computer Software
Mid-Market
(51-200 employees)
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Verified Current User
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"Jira's flexibility and power are unrivaled"

What do you like best?

Jira is extremely customizable and configurable, allowing you to configure a workflow that is ideal for your team. You can create custom workflows with complex behaviors, custom fields, scripted fields, and much more. Jira's querying language (JQL) is very powerful and will come naturally to developers who have used SQL.

Jira also has many addons available, many free, and many more paid. These addons can provide all sorts of complex behavior (for example, Tempo provides very powerful time tracking features).

What do you dislike?

Jira is the heavy weight champion, but it really is heavy. It's written in Java and loves to suck up system resources. You'll need a very hefty server if you want to host it yourself. Because Jira is so configurable and customizable, it is very complex as well. There are an abundance of controls and options, which can be intimidating to new users.

Recommendations to others considering the product:

I recommend the on-prem solution for a variety of reasons. You have more flexibility for configuration and addons, and the cloud offering has had reliability issues.

What problems are you solving with the product? What benefits have you realized?

We use Jira for user stories, bug tracking, and time tracking. This is accomplished using several paid addons (Tempo and Portfolio namely). Our entire product and development lifecycle lives within Jira, from conception through to delivery. Jira helps us plan work efficiently and effectively. It also gives us a single location where we can search for feature and bug information, and get the whole story.

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Technical Lead
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Powerful and Matured Project Management Software"

What do you like best?

Jira is very powerful for managing multiple projects and teams simultaneously. It has lots of features like managing different tasks/issue and bugs, tracking different team members' daily work. The best thing which I like about Jira is that it has in-built support of Kanban and Scrum boards which is very helpful for me and my team members to track the progress of each task/user story of the sprint. It has very good search functionality. You can use JQL to search any userstory/bug/task.

What do you dislike?

It is very expensive for small organization. It takes a lot of time to load or to perform actions if you have lots of tickets/issues in a project. Apart from that, interface of Jira could have been better.

Recommendations to others considering the product:

I would recommend Jira to every organization who wants project management tool and doesn't have any constraint about pricing. It is worth to use this software.

What problems are you solving with the product? What benefits have you realized?

I am using Jira for almost all of my projects where we are following agile methodology. It helps me in managing and tracking the tasks and tracking the daily work of my team members.

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Technical Lead
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Awesome project management tool"

What do you like best?

The best thing which I like about Jira is that it keeps track of all the tasks/bugs which is being worked upon my team members. It has a very good interface through which you can easily create any new UserStory, Epic, Task, Subtask or Bugs. It also keeps track of all the Epics and their linked UserStories which helped me to check all the User Stories for that specific Epic. Another thing which I like is it's Sprint board which gives all the information about the currently working tasks/bugs. It also provides the reports of each and every sprint.

What do you dislike?

It can be difficult and confusing for the new user to understand it as there is a lot of depth to this tool. Sometimes it takes a lot of time for loading the contents especially when internet is slow.

Recommendations to others considering the product:

I would recommend to every organization who wants to do project management and are following agile methodology.

What problems are you solving with the product? What benefits have you realized?

I have been using Jira for managing my project by keeping track of all the issues or tasks done by team members, Whether those tasks are on-time or not. It helped me and my organization a lot.

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Marketing Staff
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source
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"Excellent for project management!"

What do you like best?

I just like it because Jira is clean and simple but powerful. You can use it for your basic ticket workflows from the beginning and expand as it grows or the tasks you want to cover branch out. It is easy to customize the views of the tickets to contain the information you want to use and avoid clutter. The Workflow editor is one of the most powerful I have found in my entire professional career. It may not seem so important, but believe me, when your business grows, unexpected needs will arise and suddenly you will be asked to keep track of the tasks you never thought of. Jira will have it covered and will allow you to add different types of tasks that go through specific phases of the type of task and have the corresponding statistics. You also have the whole world of notification and tracking of covered as you go.

What do you dislike?

The impressively complex design. The list of projects is simply huge, and you should take some time to understand the navigation and search functions. Perhaps, in the next update, the developer needs to add the ability to tag or categorize or classify projects more clearly so that they are easy to search. Otherwise, it takes a little too much time. The control panel is simple, but I do not like much the visualization of the reports.

Recommendations to others considering the product:

For any type of software project (unless it is a very short project of 1 to 2 weeks), having a sophisticated project management tool such as JIRA will give results. JIRA has enough alarms and whistles that, although your project evolves in terms of processes, you can track JIRA correctly, including any item that needs to be tracked.

What problems are you solving with the product? What benefits have you realized?

Our company uses JIRA to manage work tasks. It has all the important features to assign work to team members, track the time of each task, notifications, the capture of comments and hours worked. The tools allow the flexibility to create your own types or categories of JIRA tickets, with any type of number of entry fields. The data fields can be drop-down boxes, labels, values ​​or free text.

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Emine Aktürk Yazılım Test Uzmanı
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Keep track of your projects through a convenient interface"

What do you like best?

You can manage the development and test processes that will be carried out for the project via Jira. You can easily perform tasks such as assigning and prioritizing people in crowded projects within the company. It is easy to create tasks and bugs, add additional documents or screenshots thanks to its convenient interface. In addition, it provides you with statistical data, the number of jobs remaining, the number of bug bugs, or the number of jobs that are assigned to each person.

Planning, version management, advanced reporting, such as operations can perform very easily. You can define a bug or a task on the system and assign it to the related person within minutes with its ready templates and contents. It is also a project management tool which can be preferred with multiple integration.

What do you dislike?

I don't like a feature I don't like now, but after the create process, I can add it as a feature I don't like to create a task or bug.

Recommendations to others considering the product:

The interface is very handy, perfect tool to simplify project management.

What problems are you solving with the product? What benefits have you realized?

Especially in crowded projects to provide project management, to determine the reasonable work distribution is very useful. As I work in the test area, defining bugs makes it very easy because it offers the flexibility to support such as adding images or screens to screenshots.

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Marketing Staff
Enterprise
(1001-5000 employees)
Validated Reviewer
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"Jira provides an excellent project expense manager"

What do you like best?

Jira we like it a lot for its good ability to customize gantt boards, with which we can keep good track of the progress of our projects. We like your view of metrics, since it allows you to order them according to parameters that we ourselves decide to create. It has an excellent integration with jira software cloud, with which it is easy to import roadmaps, which can be connected to the entire work team with just a couple of clicks.

What do you dislike?

We are annoyed by your manager of agile methodologies, since this limits the access that the team has to the work reports, and they do not gather enough performance information. We do not like your system based on kanban, pesto boards that are not flexible, and do not offer enough visibility. Another problem with jira is its integration with the zephyr platform, which is quite slow.

Recommendations to others considering the product:

Jira is a web development project management service highly recommended, especially when it comes to applying benchmarking. We recommend it a lot to track time and hours of work, as well as to monitor project expenses.

What problems are you solving with the product? What benefits have you realized?

With Jira we have greatly improved our team management, and our performance within each project. It has been excellent to review statistics, since now we can diagram them more comfortably, and its automation of incidents has saved us a lot of time. Before, it was difficult for us to keep track of the work hours of each member of the work team, but thanks to this we have solved such inconvenience.

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N/A
Mid-Market
(201-500 employees)
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"Jira tells me what do to"

What do you like best?

I'm using Jira as a developer to lay out my work. There are several views setup, and it easy to find work, get the priority right, know when co-workers need input from me.

I modern looking and intuitive to use.

There are lots of good addons that make Jira even better.

The git integration is great, helps me a lot in the review process or gather quick details about a change!

What do you dislike?

Lot's of little forgivable things that are wrong. It gets really slow from time to time and the admins have to do some magic to bring it back. The rich text editors sometimes behave un-expected, I now stick by not using formatting anymore. I notice lots of little weird things going wrong, but only once and not able to reproduce.

The search is very weak, I often do 20 searches, browse through 100's of results and still not find what I'm looking for. The syntax of the search is like nothing I've seen before, and I have seen a lot of languages.

The things listed now can probably all be solved by different plug ins, but I find the whole commenting/threading a little cumbersome, it got better, but its still not perfect.

Recommendations to others considering the product:

I'm not aware of any product that can live up to Jira, best BugTracker/Project Planner I've used (but haven't used many)

What problems are you solving with the product? What benefits have you realized?

We use Jira to plan our sprints, and document changes, it does that right.

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Sales Manager
Enterprise
(5001-10,000 employees)
Validated Reviewer
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"Jira offers a highly automated project management "

What do you like best?

From Jira we really like the versatility with which the platform allows to use kanban boards to review the information of the projects. They are very detailed. We really like your online payment system, and being able to track the costs and budgets of each project to be made before entering the development phase, as it helps to prevent errors (which can also be noted for later review). ). We like your mobile access, it's very stable.

What do you dislike?

A problem with Jira is its function of project launches. This is not customizable enough. The platform does not allow surveys of users of the platforms we develop with Jira. Doing this would be very beneficial to better review the feedback collection. We dislike not being able to follow-up visitors to our website.

Recommendations to others considering the product:

Jira has been an excellent platform since the beginning. It is dynamic, easily adapts to our needs, and allows us to carry metrics of the team's performance. It is highly recommended to organize based on the performance of individual tasks.

What problems are you solving with the product? What benefits have you realized?

Since we started using Jira we are much better organized than before. Now it is easier to follow the activity of the other members of the work team, including their absences and expenses. Jira has greatly improved our management of workflows, and our way of defining work objectives, and in turn to follow them.

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Advertisement Operations Manager
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Essential tool to improve the efficiency of your projects"

What do you like best?

This system is one of the most complete tools I have known. With this system your team will feel supported by following up on each process and in this way have everything organized. It allows me to track each task and to organize each department so that all team members are informed and aware of all the processes and workflow that entails.

Thanks to Jira, the productivity has been able to increase and to be able to do the follow-up due to time, you can customize all the work according to the needs of my business.

I like the way Jira organizes the progress percentages of each task and the level of growth at the end of these tasks. It also allows me to configure the control panel easily in order to be able to manage the controls or access permissions to the information to each area manager within the platform.

What do you dislike?

Something that I did not like is that this system does not bring a mobile application also to report to the technical support team that this system does not offer a chat tool that allows the team to be integrated.

Recommendations to others considering the product:

No doubt this is one of the best systems that allow you to manage each task within the processes of your business, in terms of price I can say that it is affordable, but it is worth having it. This system also provides a complete training process that allows people who do not have much experience with this type of software to go out ready to eat the world.

What problems are you solving with the product? What benefits have you realized?

Thanks to each tool Jira has allowed us to solve our needs. Allowing us to increase the entire production process, and improve communication skills a bit.

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IT Recruiter
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Great solution for Project Management!"

What do you like best?

This tool known as Jira should be called HELPFUL-JIRA. Being honest, this tool helped a lot my team to keep track on every task and organize our department in a way that allow every member of our team to be informed and conscious about each process and workflow without making a lot of effort.

One of the greatest features that helps a lot improving our productivity is time tracking, it's totally personalizable according to our needs, like every Jira feature.

What do you dislike?

There are some Jira features that are easy-to-use and understandable but the most useful are kind of complex and if you don't have proper training or knowledge in tech-area, each project or team will need to invest time or money on that... and Jira it's kind of expensive without including training.

Recommendations to others considering the product:

If you're looking for a Task Management solution, this may be yours. If your team have some knowledge on Technology will be an easy-to-use tool but if your team doesn't, training could be as expensive as the tool itself.

What problems are you solving with the product? What benefits have you realized?

Each Jira tool offers customizable features that can be configurable according to your needs. That was our case. We increase our productivity, general performance and communication skills after we started using Jira for our projects. Also, collaboration is so useful with Jira because its platform is totally readable and user-friendly.

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Software Developer
Mid-Market
(51-200 employees)
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"A detailed management tool that delivers constant access to vital project information and resources"

What do you like best?

Compared to other project management tools I've worked with at other companies, Jira has more extensive capabilities for software development and most all of the issues surrounding workflow, reporting and team communication. The way the platform looks is very neat and organized. I can easily click back and forth between different sections to help get information to resolve my issues quickly. I like being able to add and view code along with current comments from team members.

What do you dislike?

Jira is easy to use after the initial training phase, but it can take a while to get a hang of for some people when using it in depth for the first time. It was a little stressful for me to keep up with all of the updates and making sure I always checked in with my Jira group.

Recommendations to others considering the product:

For the most advanced software development collaboration, Jira can help tremendously with keeping your entire development team locked in on all the latest planning, development and coding details. The user interface is pleasant to look at and work with, so after the learning phase, it can probably make life much easier for those that use it.

What problems are you solving with the product? What benefits have you realized?

Jira has been an mostly effective collaboration and management tool for our software development projects. We can essentially post all of a project's critical information to keep our entire team informed and completely up to date on the latest activities and file versions. Being able to access the latest content and instructions has greatly helped to reduce meeting times and the amount of meetings we have in general.

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Project Manager
Mid-Market
(51-200 employees)
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"Jira, made for the project manager!"

What do you like best?

Jira is probably one of the most helpful tools when working as a project manager. I can follow all processes and delegate tasks. It's perfect for planning and we can use it internally or together with clients. The access permissions are quite complex, so you can really narrow down the level of permission for specific projects or the whole platform. It's also working fine with BitBucket and it gives me a good overview of time tracking.

What do you dislike?

The complex user permissions can be quite hard to find your way around as it is build up on permission schemes. Once you understand it, you will find it alright. It might also be hard to learn for some, but in general easy to get the hand on. The options might to many for some but great for others

Recommendations to others considering the product:

Have a super user ready or get someone trained to do the job. It's a program that's hard to crack at first, but once you get hold of it you will find it really good.

What problems are you solving with the product? What benefits have you realized?

We have managed to find a way to do project management with and for our clients together with our in house teams. It is nice that we can split it up from project to project and invite our clients with different user permissions. All so far have been happy.

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Software Architect
Enterprise
(1001-5000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"JIRA: more than an issue tracker"

What do you like best?

I find JIRA really usefull not only for issue tracking but as a task management tool fully adaptable to the user needs. Since its first versions, it has evolved with new features to cover the needs that have emerged in the agile project management. Today you can use JIRA to manage your agile projects based on Scrum, or Kanban methodologies as well as to track project tasks or support tickets.

The tools is completelly configurable, it allows to define custom issue types, fields, screens, workflows, notifications and configurations to support any scenario or issue type.

Additionally the Atlassian Marketplace offers more than 1.500 plugins that can be used to extend the product features.

Finally the tool can be integrated with several other tools used in the Software Development process such as Jenkins, Git, etc. and can be part of a DevOps toolset for your Company or customers.

What do you dislike?

JIRA flaws I find are some limitations regarding the nested sub-taks level allowed (only two). The tools allows to relate tasks but only some features are available only for sub-taks.

Another flaw is the way it stores custom fields in the database (in a unique colum for different types), makes dificult to optimize the database table implementing indexes to optimize the access. On the other hand, JIRA implements its own indexing system in order to keep the performance on the system.

On the other hand, I found really difficult to migrate versions due to the use of third-party plugins. JIRA doesn't have any validation tool for that and you have to checkit before migration because not allways the plugins will be supported in the new versions, so think twice before install any plugin in JIRA.

Pricing for me its another flawback, it has been increased disproportionately. I started using first versions of JIRA almost for free, we pay for the most complete license about 4k licensing and today you could pay up to 48k, more than 10 times the initial licensing prices. These guys are doing a good work but the should not abuse with pricing if the want to keep on doing good business.

Recommendations to others considering the product:

A tool usefull not only for issue tracking but as a task management tool fully adaptable to the user, company and customer needs.

What problems are you solving with the product? What benefits have you realized?

Supporting project management, implementing support / ticketing tool, integration with other tools involved in the Software Development process,

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Senior Front-End Developer
Mid-Market
(51-200 employees)
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"Project management tool with loads of capabilities"

What do you like best?

Jira can do a lot for project managers and the people they're working me. Jira have made it easier to collaborate and follow tickets and task. Work together with clients and in general make our work more agile. We can do enough documentation for our project managers to understand what's going on. The option for prioritizing and create board have given us a better overview.

What do you dislike?

The permission schemes can be quite hard to get a hand around. There's a lot of options and maybe to many. Besides that not much even though the tool come with a high cost.

Recommendations to others considering the product:

Make sure that you have a Jira expert within your company as some of the permission schemes require some work. There's also a lot of other smaller things that need some knowledge. Make sure you have a decent knowledge before going live.

What problems are you solving with the product? What benefits have you realized?

We have managed to collaborate between departments and have realized that we use much less time on meeting etc. We also have created a path of communication with clients that's evolving around Jira instead of lost emails.

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Account Executive
Small-Business
(11-50 employees)
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"An awesome digital solution for managing projects"

What do you like best?

I really like Jira's save your filter option, which is really a great feature as it gives the new data as per the filter at any time. We don't have to manually filter out every time to get the latest updated data. This eases out the work in filtering out sprint status. Maintaining edit history is another good one as it helps in tracking the changes made to the story at any point of time. This applies to bugs logged as well.

What do you dislike?

As far as I have used I don't dislike any feature as such but the dashboards like Kanban are a little hard to understand at the initial phase.

Recommendations to others considering the product:

Jira helps the team in understanding the project status and also to have track of work with different statuses which reduces manual checking on teams for updates. Also we get emails whenever there's any change made to story, bug created by or assigned to us and also when someone mentions us anywhere. Jira Confluence is another best thing to opt for.

What problems are you solving with the product? What benefits have you realized?

My team has used Jira for an extensive amount of management needs for our projects. We are able to keep tabs on workflow and track user activities and progress across entire teams. We can customize enough features to make the platform and data work well for what we're working on. I can easily look up specific data at any time based on custom filters. The visual dashboard features give me a way to quickly get an accurate and updated glance at the status of our project and tasks at any given moment.

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Sales And Marketing Specialist
Retail
Enterprise
(1001-5000 employees)
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"Jira is ideal for all types of projects"

What do you like best?

We like very much the way in which Jira organizes the follow-ups of percentages of progression of each task. We love the ease with which we can configure workflows, the customizable Dashboard, and the ease with which you can manage the controls or access permissions to the information of each workflow within the platform.

What do you dislike?

We do not like that it does not have mobile access, and that its filtering for bug tracking is so weak. Now, jira is not good integrating to third-party platforms. It does not allow to manage the views so that they can alternate according to different classes. Jira does not offer an integrated team chat tool or problem audit system. It also can not be integrated into office suite.

Recommendations to others considering the product:

Jira has turned out to be an incredible platform when it comes to handling roadmaps, when we need to make sketches of our ideas. Its system of kanban panels is very flexible, recommended to get full visibility of the future of our projects and thus achieve maximum production in short periods of time. Jira is also highly recommended if you want to work with agile reports.

What problems are you solving with the product? What benefits have you realized?

Thanks to the use of Jira, our application development projects are much more organized than before. Since we started using it, it has been much easier for us to benchmark and manage our content, and now it is also easier to define our marketing goals.

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Lead Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Best in Market Bug Tracking Tool"

What do you like best?

It's the most handy, user friendly and best bug tracking tool for an organisation. One can easily create and track a bug for an application the team is working over. The end to end tracking till the bug is fixed can be done easily. Attractive dashboard works as per the Agile Culture and Scrum Framework easy to manage by every user in an organisation and customised as per the need of organisation.

What do you dislike?

Nothing, As it can be customised as per the needs of an organisation. So if you dislike something it can be modified as per the user needs.

Recommendations to others considering the product:

It is the Best in Market Bug tracking tool an organisation can work with. Its easy to manage and can be customised as per the user needs.

What problems are you solving with the product? What benefits have you realized?

Project Management can be simplified easily using Jira and its components. The Whole Scrum team covers their respective need of tracking their and other teammates activities which create transparency of work and helps to achieve project goals and needs.

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Sales Manager
Retail
Enterprise
(1001-5000 employees)
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"Jira will save us time with the management of our projects"

What do you like best?

That with this software you can connect to Confluence without any problem, allows you to create and track the problems we have in our project as well as see the requirements of the products, publish reports of deliveries, follow the progress we have made and more. You can access this platform by desktop or with your new mobile interface.

What do you dislike?

It does not have a chat or messaging service, a big flaw for the platform. No code refactoring is something that our team finds very negative. We can not have a group calendar because that option is not available.

Recommendations to others considering the product:

All those who need to implement kanban boards must use this platform. Thanks to its flexible kanban panels, the teams will have full visibility regarding the future in order to achieve maximum production in minimum duration cycles. It also has adaptive control panels, search filters, statistics and e-mail function.

What problems are you solving with the product? What benefits have you realized?

Previously we had many problems with controls or access permissions, but since we used Jira that did not happen again. He solved the problems we had with the implementation management. We no longer have problems with resource management. Your communication panel is very complete and adapts to what we need. State tracking is allowed Your product roadmap gives us the benefits we need for our activities. An accurate predictive analysis can be performed.

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Salesperson
Retail
Enterprise
(1001-5000 employees)
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"Jira will give you a correct planning of activities"

What do you like best?

What we like the most is its mobile interface that allows us to manage our projects, software development and many other things in an agile way. It is very useful to plan and create good products. But it can also be accessed via a desktop computer. This platform helps the teams to carry out the work and follow up on their activities.

What do you dislike?

A big negative point for jira is that it does not give us the function to perform chat or messaging. You can not do audio and video conferences. There is no function to perform a correct contact management or good content management. The group calendars here are non-existent.

Recommendations to others considering the product:

It is highly recommended to those who want to create reports in an agile way as teams have access to lots of built-in serial reports that collect practical and functional data in real time on sprint team sprint performance. Thanks to Jira we can communicate our plans to the shareholders and make sure that the roadmap connects with the work team.

What problems are you solving with the product? What benefits have you realized?

One of the main benefits is that you can import and export content very quickly thus increasing the flow of efficiency of our company. Project planning is now done correctly. You can track milestones. It allows the creation of diagrams a great benefit that is worth mentioning. It is useful for the management of functions.

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Advertisement Manager
Enterprise
(1001-5000 employees)
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Verified Current User
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"Multiple options to improve your projects"

What do you like best?

It is easy to integrate multiple projects multiple times at the same time. This multiple integration does not generate a loss of efficiency, since you can be reviewing and modifying within Jira several projects at the same time without losing quality.

Conducting evaluations on different projects and on the execution of the tasks is quite intuitive, since you can compare the results of several and see which of them has worked better to be able to do new tasks in the future with certain modifications or to implement future projects with certain changes.

The ease of prioritizing certain tasks and monitoring them allows for a much more complete interaction and focuses on the elements that you consider most relevant.

What do you dislike?

It does not specify well the different types of errors from which a notification is generated, that is, Jira warns you that there has been an error but you must go in and check to see what the reason for the failure is. The notification should explain more the reason for the failure because sometimes there is nothing serious and it is not necessary to have to get into the system to see it.

There are many different sections within the system and this can be a bit stressful at first, because although it is good that there are many options to configure and modify projects and tasks, at first you do not understand well how everything works and what they all serve those elements of the menu.

Recommendations to others considering the product:

Increasing the effectiveness of your projects and being able to perform tasks much more completely is something that Jira can help a company. It is a good way to improve profitability in several areas of your company.

What problems are you solving with the product? What benefits have you realized?

The ability to communicate different tasks and equipment within Jira allows the interaction between workers from different business areas to be more effective and also that changes can be made in real time within the projects that are being carried out.

The facility to analyze the data that we obtain from the different projects allows us to verify that it works better and act to make changes in new projects,

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Mobile Lead
Enterprise
(1001-5000 employees)
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"Jira presents us with a high quality project management"

What do you like best?

Jira we like it a lot because it allows us to take complete control of the finances of each business project, and because it allows us to manage several platforms in the cloud simultaneously (we are talking about integrations, of course). We also like how easy it is to approve workflows manually, and how easy it is to perform benchmarking. Now, it has an excellent KPI system.

What do you dislike?

Something that we really dislike about using jira is not well integrated with tools like Confluence or bitbucket. These tools, instead of improving the workflow, make it difficult, as well as the knowledge management tool, since it is difficult to transform the product requirements of external platforms to create jira backlogs. We do not like the continuous integration system of Jira, nor that it updates so slowly the incidents and transitions.

Recommendations to others considering the product:

Jira is a highly recommended platform, mainly when it comes to creating reports, or managing kanban panels to have good visibility of the future of each project. His creation of agile reports has helped us a lot to collect practical and functional data in real time about the performance of the team. Totally recommended.

What problems are you solving with the product? What benefits have you realized?

Jira has helped us a lot with the minimization of states, issue types, fields, among others. It has also been very good at taking sets of metrics simply, and the fact that its allocation system works in a granular way makes it easier to focus on specific members of the work team.

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Information Technology Management
Enterprise
(10,001+ employees)
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"Improve your involvement in business tasks and objectives"

What do you like best?

The workflow editor is a really important addition, since it allows you to control the tasks that are being done, track the time of the objectives and control the projects at all times. This tool gives you total control over the work you want to do.

It is also noteworthy that multiple tools can be integrated into the system, which increases their use and allows combining several tools into one.

The reports are very complete, they allow you to check the hours worked, the tasks performed, the time spent in all of them ... In addition to other important data to know how the work has been carried out.

What do you dislike?

It has a list of projects and functionalities related to them really complex. You need to review tutorials, read the configuration section well and devote a somewhat extended time to understand how Jira projects are organized and executed to extract their potential.

You can not assign tickets to several people at the same time and the only one who can close those tickets is who created it. This ticket system could be simplified a bit to make them more useful.

Recommendations to others considering the product:

Reviewing the tasks, the time invested in them and the work done by the teams of a company is important and Jira helps you to not be something complex to perform and also allows you to obtain information that allows your work to be more effective.

What problems are you solving with the product? What benefits have you realized?

The monitoring of the tasks of your projects is much easier with Jira, since it is easier to keep track of the tasks performed, the time it has taken, how the objectives are set, what each person must do within the team. It helps to manage much better all the jobs that are carried out.

All the users of the project can also use Jira as the key point of information, they can check all from the control panel and the reports of the platform as they are managing the projects. This broader visualization helps us to have more feedback and a wider participation.

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Research Assistant
Computer Software
Enterprise
(1001-5000 employees)
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"jira is a great service!"

What do you like best?

We use JIRA at our company for practically all internal and external services. For this reason, my favorite aspect of JIRA is that it is so versatile. Whether it be organizing fines tickets from patrons at the library, to organizing service tickets internally for the hardware we lend out on a daily basis, JIRA makes it so easy to assign issues to the correct team at our workplace and easily comment and resolve based on the status of the issue. I also love using JIRA because you can even utilize it as a blog-posting platform for internal communication throughout a team as well.

What do you dislike?

JIRA sometimes makes it difficult for patrons to submit a fines ticket because they have to make a JIRA acocunt in order to submit a ticket. This is an unnecessary process that patrons should not have to go through just to contact our fines specialist. Even though they are able to simply email the correct email and it will be routed into JIRA, they will then be prompted to create an account and this tends to create duplicate tickets which is inefficient.

Recommendations to others considering the product:

Definitely recommend this product! It's great for internal and external organization.

What problems are you solving with the product? What benefits have you realized?

We are using JIRA to stay organized at our wokplace and this is the greatest benefit we have realized. We are able to be completely digital in terms of the history of work that has been getting done and that has also made it very easy to go back and see how things used to be a couple years ago.

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Senior IT Supporter
Mid-Market
(51-200 employees)
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"Great project tool and good at tracking issues etc. "

What do you like best?

This is a great alternative to tools like Excel and Visio. Project management have been made easy with this Jira. Administration is easy and users do not need a lot of help with the software itself. We have a lot of users that find it nice to use with Confluence now.

What do you dislike?

The basic user administration is very easy but if you have to set up more challenging user permissions you will need to use a permission scheme. It can be very heavy and you need to have some Jira expert to set up this.

Recommendations to others considering the product:

Consider the user management. It can be hard to keep track on all users and their activity together with user permissions. We are in phase of implementing it with our directory though and should make it easier.

What problems are you solving with the product? What benefits have you realized?

Project Management have been made easier with Jira. It's easier to collaborate together between departments etc. The productivity between users and departments have been increased.

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Software Engineer
Computer Software
Small-Business
(11-50 employees)
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"One of the best tool for agile teams"

What do you like best?

Jira is the best tool to be used on various project management hierarchies. We really like the UI and the feature set like task assigning, task monitoring etc. Jira is a great platform to do all the project related activities, Our main projects are all handled on JIra and we are really happy with it since we can do all the needed activities in Jira. Also the client relation is also made more stronger using Jira since all the clients can be given respective access to their projects.

What do you dislike?

The only problem is with the pricing, since we have a huge team on our main project and all our team members needs access on it we need to maintain all of them and Jira charges a lot. Please reduce the pricing plans.

Recommendations to others considering the product:

Please decrease your pricing plans so that everyone can buy and use it.

What problems are you solving with the product? What benefits have you realized?

We are a software development company and all our projects are handled on Jira. We really like the way Jira works and all the essential features are inbuilt on it. Also the main thing is that all our clients are happy !

Helpful?