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Jira Reviews & Product Details


What is Jira?

JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

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Jira Profile Details

Jira Profile Details

Languages Supported
English, French, German, Japanese, Spanish
Vendor
Atlassian
Description
Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.
Company Website
Year Founded
2002
Total Revenue (USD mm)
619
HQ Location
Sydney, Australia
Phone
+61 2 9262 1443
Ownership
NASDAQ: TEAM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
3,578
Twitter
@Atlassian
Twitter Followers
79,865
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Cisco
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Jira Reviews

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1-50 of 2730 total Jira reviews
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Jira review by Yamel B.
Software Architect
Enterprise
(1001-5000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"JIRA: more than an issue tracker"

What do you like best?

I find JIRA really usefull not only for issue tracking but as a task management tool fully adaptable to the user needs. Since its first versions, it has evolved with new features to cover the needs that have emerged in the agile project management. Today you can use JIRA to manage your agile projects based on Scrum, or Kanban methodologies as well as to track project tasks or support tickets.

The tools is completelly configurable, it allows to define custom issue types, fields, screens, workflows, notifications and configurations to support any scenario or issue type.

Additionally the Atlassian Marketplace offers more than 1.500 plugins that can be used to extend the product features.

Finally the tool can be integrated with several other tools used in the Software Development process such as Jenkins, Git, etc. and can be part of a DevOps toolset for your Company or customers.

What do you dislike?

JIRA flaws I find are some limitations regarding the nested sub-taks level allowed (only two). The tools allows to relate tasks but only some features are available only for sub-taks.

Another flaw is the way it stores custom fields in the database (in a unique colum for different types), makes dificult to optimize the database table implementing indexes to optimize the access. On the other hand, JIRA implements its own indexing system in order to keep the performance on the system.

On the other hand, I found really difficult to migrate versions due to the use of third-party plugins. JIRA doesn't have any validation tool for that and you have to checkit before migration because not allways the plugins will be supported in the new versions, so think twice before install any plugin in JIRA.

Pricing for me its another flawback, it has been increased disproportionately. I started using first versions of JIRA almost for free, we pay for the most complete license about 4k licensing and today you could pay up to 48k, more than 10 times the initial licensing prices. These guys are doing a good work but the should not abuse with pricing if the want to keep on doing good business.

Recommendations to others considering the product

A tool usefull not only for issue tracking but as a task management tool fully adaptable to the user, company and customer needs.

What business problems are you solving with the product? What benefits have you realized?

Supporting project management, implementing support / ticketing tool, integration with other tools involved in the Software Development process,

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Jira review by Tom Y.
Senior Front-End Developer
Mid-Market
(51-200 employees)
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"Project management tool with loads of capabilities"

What do you like best?

Jira can do a lot for project managers and the people they're working me. Jira have made it easier to collaborate and follow tickets and task. Work together with clients and in general make our work more agile. We can do enough documentation for our project managers to understand what's going on. The option for prioritizing and create board have given us a better overview.

What do you dislike?

The permission schemes can be quite hard to get a hand around. There's a lot of options and maybe to many. Besides that not much even though the tool come with a high cost.

Recommendations to others considering the product

Make sure that you have a Jira expert within your company as some of the permission schemes require some work. There's also a lot of other smaller things that need some knowledge. Make sure you have a decent knowledge before going live.

What business problems are you solving with the product? What benefits have you realized?

We have managed to collaborate between departments and have realized that we use much less time on meeting etc. We also have created a path of communication with clients that's evolving around Jira instead of lost emails.

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Jira review by William R.
Account Executive
Small-Business
(11-50 employees)
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"An awesome digital solution for managing projects"

What do you like best?

I really like Jira's save your filter option, which is really a great feature as it gives the new data as per the filter at any time. We don't have to manually filter out every time to get the latest updated data. This eases out the work in filtering out sprint status. Maintaining edit history is another good one as it helps in tracking the changes made to the story at any point of time. This applies to bugs logged as well.

What do you dislike?

As far as I have used I don't dislike any feature as such but the dashboards like Kanban are a little hard to understand at the initial phase.

Recommendations to others considering the product

Jira helps the team in understanding the project status and also to have track of work with different statuses which reduces manual checking on teams for updates. Also we get emails whenever there's any change made to story, bug created by or assigned to us and also when someone mentions us anywhere. Jira Confluence is another best thing to opt for.

What business problems are you solving with the product? What benefits have you realized?

My team has used Jira for an extensive amount of management needs for our projects. We are able to keep tabs on workflow and track user activities and progress across entire teams. We can customize enough features to make the platform and data work well for what we're working on. I can easily look up specific data at any time based on custom filters. The visual dashboard features give me a way to quickly get an accurate and updated glance at the status of our project and tasks at any given moment.

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Jira review by Jose Ramon C.
Sales And Marketing Specialist
Retail
Enterprise
(1001-5000 employees)
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"Jira is ideal for all types of projects"

What do you like best?

We like very much the way in which Jira organizes the follow-ups of percentages of progression of each task. We love the ease with which we can configure workflows, the customizable Dashboard, and the ease with which you can manage the controls or access permissions to the information of each workflow within the platform.

What do you dislike?

We do not like that it does not have mobile access, and that its filtering for bug tracking is so weak. Now, jira is not good integrating to third-party platforms. It does not allow to manage the views so that they can alternate according to different classes. Jira does not offer an integrated team chat tool or problem audit system. It also can not be integrated into office suite.

Recommendations to others considering the product

Jira has turned out to be an incredible platform when it comes to handling roadmaps, when we need to make sketches of our ideas. Its system of kanban panels is very flexible, recommended to get full visibility of the future of our projects and thus achieve maximum production in short periods of time. Jira is also highly recommended if you want to work with agile reports.

What business problems are you solving with the product? What benefits have you realized?

Thanks to the use of Jira, our application development projects are much more organized than before. Since we started using it, it has been much easier for us to benchmark and manage our content, and now it is also easier to define our marketing goals.

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Jira review by Mayank S.
Lead Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Best in Market Bug Tracking Tool"

What do you like best?

It's the most handy, user friendly and best bug tracking tool for an organisation. One can easily create and track a bug for an application the team is working over. The end to end tracking till the bug is fixed can be done easily. Attractive dashboard works as per the Agile Culture and Scrum Framework easy to manage by every user in an organisation and customised as per the need of organisation.

What do you dislike?

Nothing, As it can be customised as per the needs of an organisation. So if you dislike something it can be modified as per the user needs.

Recommendations to others considering the product

It is the Best in Market Bug tracking tool an organisation can work with. Its easy to manage and can be customised as per the user needs.

What business problems are you solving with the product? What benefits have you realized?

Project Management can be simplified easily using Jira and its components. The Whole Scrum team covers their respective need of tracking their and other teammates activities which create transparency of work and helps to achieve project goals and needs.

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Jira review by Jose M.
Sales Manager
Retail
Enterprise
(1001-5000 employees)
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"Jira will save us time with the management of our projects"

What do you like best?

That with this software you can connect to Confluence without any problem, allows you to create and track the problems we have in our project as well as see the requirements of the products, publish reports of deliveries, follow the progress we have made and more. You can access this platform by desktop or with your new mobile interface.

What do you dislike?

It does not have a chat or messaging service, a big flaw for the platform. No code refactoring is something that our team finds very negative. We can not have a group calendar because that option is not available.

Recommendations to others considering the product

All those who need to implement kanban boards must use this platform. Thanks to its flexible kanban panels, the teams will have full visibility regarding the future in order to achieve maximum production in minimum duration cycles. It also has adaptive control panels, search filters, statistics and e-mail function.

What business problems are you solving with the product? What benefits have you realized?

Previously we had many problems with controls or access permissions, but since we used Jira that did not happen again. He solved the problems we had with the implementation management. We no longer have problems with resource management. Your communication panel is very complete and adapts to what we need. State tracking is allowed Your product roadmap gives us the benefits we need for our activities. An accurate predictive analysis can be performed.

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Jira review by Marineli Josefina O.
Salesperson
Retail
Enterprise
(1001-5000 employees)
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"Jira will give you a correct planning of activities"

What do you like best?

What we like the most is its mobile interface that allows us to manage our projects, software development and many other things in an agile way. It is very useful to plan and create good products. But it can also be accessed via a desktop computer. This platform helps the teams to carry out the work and follow up on their activities.

What do you dislike?

A big negative point for jira is that it does not give us the function to perform chat or messaging. You can not do audio and video conferences. There is no function to perform a correct contact management or good content management. The group calendars here are non-existent.

Recommendations to others considering the product

It is highly recommended to those who want to create reports in an agile way as teams have access to lots of built-in serial reports that collect practical and functional data in real time on sprint team sprint performance. Thanks to Jira we can communicate our plans to the shareholders and make sure that the roadmap connects with the work team.

What business problems are you solving with the product? What benefits have you realized?

One of the main benefits is that you can import and export content very quickly thus increasing the flow of efficiency of our company. Project planning is now done correctly. You can track milestones. It allows the creation of diagrams a great benefit that is worth mentioning. It is useful for the management of functions.

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Jira review by John W.
Advertisement Manager
Enterprise
(1001-5000 employees)
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"Multiple options to improve your projects"

What do you like best?

It is easy to integrate multiple projects multiple times at the same time. This multiple integration does not generate a loss of efficiency, since you can be reviewing and modifying within Jira several projects at the same time without losing quality.

Conducting evaluations on different projects and on the execution of the tasks is quite intuitive, since you can compare the results of several and see which of them has worked better to be able to do new tasks in the future with certain modifications or to implement future projects with certain changes.

The ease of prioritizing certain tasks and monitoring them allows for a much more complete interaction and focuses on the elements that you consider most relevant.

What do you dislike?

It does not specify well the different types of errors from which a notification is generated, that is, Jira warns you that there has been an error but you must go in and check to see what the reason for the failure is. The notification should explain more the reason for the failure because sometimes there is nothing serious and it is not necessary to have to get into the system to see it.

There are many different sections within the system and this can be a bit stressful at first, because although it is good that there are many options to configure and modify projects and tasks, at first you do not understand well how everything works and what they all serve those elements of the menu.

Recommendations to others considering the product

Increasing the effectiveness of your projects and being able to perform tasks much more completely is something that Jira can help a company. It is a good way to improve profitability in several areas of your company.

What business problems are you solving with the product? What benefits have you realized?

The ability to communicate different tasks and equipment within Jira allows the interaction between workers from different business areas to be more effective and also that changes can be made in real time within the projects that are being carried out.

The facility to analyze the data that we obtain from the different projects allows us to verify that it works better and act to make changes in new projects,

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Jira review by Ruben L.
Mobile Lead
Enterprise
(1001-5000 employees)
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"Jira presents us with a high quality project management"

What do you like best?

Jira we like it a lot because it allows us to take complete control of the finances of each business project, and because it allows us to manage several platforms in the cloud simultaneously (we are talking about integrations, of course). We also like how easy it is to approve workflows manually, and how easy it is to perform benchmarking. Now, it has an excellent KPI system.

What do you dislike?

Something that we really dislike about using jira is not well integrated with tools like Confluence or bitbucket. These tools, instead of improving the workflow, make it difficult, as well as the knowledge management tool, since it is difficult to transform the product requirements of external platforms to create jira backlogs. We do not like the continuous integration system of Jira, nor that it updates so slowly the incidents and transitions.

Recommendations to others considering the product

Jira is a highly recommended platform, mainly when it comes to creating reports, or managing kanban panels to have good visibility of the future of each project. His creation of agile reports has helped us a lot to collect practical and functional data in real time about the performance of the team. Totally recommended.

What business problems are you solving with the product? What benefits have you realized?

Jira has helped us a lot with the minimization of states, issue types, fields, among others. It has also been very good at taking sets of metrics simply, and the fact that its allocation system works in a granular way makes it easier to focus on specific members of the work team.

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Jira review by Doug T.
Information Technology Management
Enterprise
(10,001+ employees)
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"Improve your involvement in business tasks and objectives"

What do you like best?

The workflow editor is a really important addition, since it allows you to control the tasks that are being done, track the time of the objectives and control the projects at all times. This tool gives you total control over the work you want to do.

It is also noteworthy that multiple tools can be integrated into the system, which increases their use and allows combining several tools into one.

The reports are very complete, they allow you to check the hours worked, the tasks performed, the time spent in all of them ... In addition to other important data to know how the work has been carried out.

What do you dislike?

It has a list of projects and functionalities related to them really complex. You need to review tutorials, read the configuration section well and devote a somewhat extended time to understand how Jira projects are organized and executed to extract their potential.

You can not assign tickets to several people at the same time and the only one who can close those tickets is who created it. This ticket system could be simplified a bit to make them more useful.

Recommendations to others considering the product

Reviewing the tasks, the time invested in them and the work done by the teams of a company is important and Jira helps you to not be something complex to perform and also allows you to obtain information that allows your work to be more effective.

What business problems are you solving with the product? What benefits have you realized?

The monitoring of the tasks of your projects is much easier with Jira, since it is easier to keep track of the tasks performed, the time it has taken, how the objectives are set, what each person must do within the team. It helps to manage much better all the jobs that are carried out.

All the users of the project can also use Jira as the key point of information, they can check all from the control panel and the reports of the platform as they are managing the projects. This broader visualization helps us to have more feedback and a wider participation.

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Jira review by Hannah C.
Research Assistant
Computer Software
Enterprise
(1001-5000 employees)
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"jira is a great service!"

What do you like best?

We use JIRA at our company for practically all internal and external services. For this reason, my favorite aspect of JIRA is that it is so versatile. Whether it be organizing fines tickets from patrons at the library, to organizing service tickets internally for the hardware we lend out on a daily basis, JIRA makes it so easy to assign issues to the correct team at our workplace and easily comment and resolve based on the status of the issue. I also love using JIRA because you can even utilize it as a blog-posting platform for internal communication throughout a team as well.

What do you dislike?

JIRA sometimes makes it difficult for patrons to submit a fines ticket because they have to make a JIRA acocunt in order to submit a ticket. This is an unnecessary process that patrons should not have to go through just to contact our fines specialist. Even though they are able to simply email the correct email and it will be routed into JIRA, they will then be prompted to create an account and this tends to create duplicate tickets which is inefficient.

Recommendations to others considering the product

Definitely recommend this product! It's great for internal and external organization.

What business problems are you solving with the product? What benefits have you realized?

We are using JIRA to stay organized at our wokplace and this is the greatest benefit we have realized. We are able to be completely digital in terms of the history of work that has been getting done and that has also made it very easy to go back and see how things used to be a couple years ago.

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Jira review by Christopher F.
Senior IT Supporter
Mid-Market
(51-200 employees)
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"Great project tool and good at tracking issues etc. "

What do you like best?

This is a great alternative to tools like Excel and Visio. Project management have been made easy with this Jira. Administration is easy and users do not need a lot of help with the software itself. We have a lot of users that find it nice to use with Confluence now.

What do you dislike?

The basic user administration is very easy but if you have to set up more challenging user permissions you will need to use a permission scheme. It can be very heavy and you need to have some Jira expert to set up this.

Recommendations to others considering the product

Consider the user management. It can be hard to keep track on all users and their activity together with user permissions. We are in phase of implementing it with our directory though and should make it easier.

What business problems are you solving with the product? What benefits have you realized?

Project Management have been made easier with Jira. It's easier to collaborate together between departments etc. The productivity between users and departments have been increased.

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Jira review by THOMAS K.
Software Engineer
Computer Software
Small-Business
(11-50 employees)
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"One of the best tool for agile teams"

What do you like best?

Jira is the best tool to be used on various project management hierarchies. We really like the UI and the feature set like task assigning, task monitoring etc. Jira is a great platform to do all the project related activities, Our main projects are all handled on JIra and we are really happy with it since we can do all the needed activities in Jira. Also the client relation is also made more stronger using Jira since all the clients can be given respective access to their projects.

What do you dislike?

The only problem is with the pricing, since we have a huge team on our main project and all our team members needs access on it we need to maintain all of them and Jira charges a lot. Please reduce the pricing plans.

Recommendations to others considering the product

Please decrease your pricing plans so that everyone can buy and use it.

What business problems are you solving with the product? What benefits have you realized?

We are a software development company and all our projects are handled on Jira. We really like the way Jira works and all the essential features are inbuilt on it. Also the main thing is that all our clients are happy !

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Jira review by Akhil G.
Data Science Analyst
Financial Services
Enterprise
(10,001+ employees)
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"Project management was never this much fun"

What do you like best?

With Jira you can designate tasks, have a scrum board, raise issues, fix bugs, design new features. It works really well with bitbucket and the users can report bugs.It has opened a new world of possibilities in software development management

What do you dislike?

It is very bulky and not open source. It is expensive to implement this. Also, how the products have been configured decide on how and what you can change and modify.

Recommendations to others considering the product

Its a really great product. I would highly recommend using it but with full implementation and all uses. probably github and gitlab are rivals and have an advantage as they are free but this product is really good in terms of agile software development, code versioning, reporting bugs, creating scrum boards, braking product development into sprint and assigning work in teams.

What business problems are you solving with the product? What benefits have you realized?

Software development, versioning, assigning tasks, record productivity of employees, raise bugs, test features and find out who is working on what.

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Jira review by Harshad K.
Application engineer
Enterprise
(10,001+ employees)
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"Good product management software"

What do you like best?

The best thing about Jira is the ease of bug reporting and tracking. You can submit bugs in the software, rank based on priority, track the progress, comment, interact with the person responsible for fixing the bugs, etc. You can create stories and articles which may be useful for other users of the product and give and insight in future developments.

What do you dislike?

Sometime we get too many notifications and emails if you are watching an issue on Jira. There should be more options for types of bugs or issues. Sometimes it is difficult to set the type of required bug in the category and it may go unnoticed even when the priority is set high.

Recommendations to others considering the product

Great tool for product management. If you have a product that have quarterly updates, then this is the best tool for the tracking the development progress.

What business problems are you solving with the product? What benefits have you realized?

Tracking of bugs in software, issues with current versions and fixes in newer versions. It saves a lot of time in product management timeliness and benefits in overall time of the product development.

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Jira review by Reeann H.
Software Engineer
Mid-Market
(201-500 employees)
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"Task manager with all the solutions"

What do you like best?

Jira is an advanced task manager that helps teams stay organized, on top of their tasks and informed of others' contribution without a micro-manager. I really like that the app is so customizable based on your company's needs AND based on your project's needs. It’s abundance of features makes it a top choice for scaling your business as you can start with the basic offering and add additional features later depending on what you need. I really like the app's 'burn down' charts. It compares the completed work to the amount of time passed, so your team, and each individual member, is ALWAYS aware if they are on track or not

What do you dislike?

The user interface is a little sterile, it could use some more character and a better UX. The abundance of features and different sections make the app a little overwhelming at times and difficult to navigate. Scoring the tickets is also a little hard to find.

Recommendations to others considering the product

You can start with their basic offerings before eventually adding more features. It is good to get comfortable with using the app first before diving too deep into all the available add-ons

What business problems are you solving with the product? What benefits have you realized?

Teams across different departments work more efficiently even with minimal communication. Also, with the ability to connect tasks together there is less redundancy and duplication of work. Another admirable feature is the ability to be as descriptive as needed in the task details. This is a per project basis as to not overkill smaller projects.

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Jira review by Jessica B.
Software Test Engineer
Defense & Space
Mid-Market
(501-1000 employees)
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"Effective in managing projects - but could be better"

What do you like best?

There are so many things to think of when you're managing a project, especially since there can be so much variety in different projects, so its hard to cover everything. Jira does a good job of covering almost everything.

What do you dislike?

I wish Jira would allow the user to save their comments in draft before posting them. I wish they'd allow you to delete an issue as a regular user, and not just as an admin. A lot of the functionality of Jira is exclusive to admins, which I think gives admins more work and doesn't let basic users customize to their specifications. For example, I'd love for the links on my Jira content to open in new tabs. But I can't assume the whole office wants this. Providing users the option to open their links in new tabs isn't too much power that could possibly break the team. Just an example of some functionally that could be distributed down.

What business problems are you solving with the product? What benefits have you realized?

Software development, mobile development, communications, QA testing.

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Jira review by Jorge S.
Solutions Architect
Computer Software
Enterprise
(1001-5000 employees)
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"JIRA got agile right"

What do you like best?

I've been in the software development industry for 20 years already (half of my life really), and IMO, there's no better tool for running projects in an agile environment than JIRA. The ability to quickly set up a board and start running your project as it goes, but also being able to fine tune the tool adapting the process as your team evolves through each cycle is the most powerful capability you'll ever have in your hands. When doing agile, most people think about following scrum, Kanban, or their favorite flavor of agile by the book, and conditioned by what the tool at front offers. JIRA embraces the real agile philosophy by giving you a simple platform that is also highly customizable so that you can implement the process and elements that work best for your case/project and with a rich out-of-the-box feature set that represents elements of multiple agile project management techniques. And everything on the go!

What do you dislike?

Reporting capabilities are tricky: Either you become very crafty at JQL, or you pay extra bucks to get extra plug-ins either from Atlassian or from a 3rd party. Also, for program or portfolio management you will run out of capabilities really quickly and either externalize your multi-project management to your own tools or upgrade yourself on the Atlassian suite and pay for their Portfolio platform; which is not necessarily the best tool for program management out there.

Recommendations to others considering the product

Go with the cloud version, not on premise. It'll save you a lot of headaches. Get someone with JIRA experience on your ranks to speed up adoption or train your people on the tool. Also, remember that doing agile is mostly about the habits than the tool you're using, so create habits and tweak JIRA as it goes.

What business problems are you solving with the product? What benefits have you realized?

Project management, task assignment, progress monitoring, basic reporting.

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Jira review by Apurv D.
Engineering Manager
Information Technology and Services
Enterprise
(1001-5000 employees)
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"One of the best product for test and project management"

What do you like best?

1. Atlassian eco system and ease of integration with other tools like GIT, Jenkins

2. Availability of plugins to filter the data and get desired snapshot of the project(s)

3. Overall user management, rights, privacy to manage internal and external users

4. Simplicity to customize and ease to add custom fields

5. Dashboards and Workflow

6. Exceptional support of APIs to do the things from backend without interacting UI

What do you dislike?

1. When data volume is high, export and report functionality creates issues

2. So many emails for each task log, modification of tickets

3. Custom sorting is difficult

Recommendations to others considering the product

The power of JIRA is its ability for customization and wide range of plugins. For end users it is really easy to adopt. For all different stake holder, it works well. JIRA installation and administration is bit tricky. However, once the things are setup, it worths investment. One can install it on the local machine, in-premise server or on cloud. I would recommend to try for it definitely.

What business problems are you solving with the product? What benefits have you realized?

We are using JIRA for project management across organization. It has made communication with internal and external stakeholder really easy. It has become central repository for all the requirements of the projects. It has practically eliminated email chains for requirement clarifications. Plugin like QTM4J allowed us to create test cases, test runs and reports with exceptional simplicity. I will say, "Start with Test Management and slowly migrate for entire Project Management".

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Jira review by Anna D.
Product Specialist
Non-Profit Organization Management
Enterprise
(10,001+ employees)
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"Product analyst"

What do you like best?

1. The very clear system of assignment users. It helps us a lot to manage the tickets with the development team and keep on track the development timeline.

2. The ability to insert all the screenshots, videos and needed files.

3. Keep on track every ticket with the statuses. See the progress of tickets.

What do you dislike?

1. It`s a bit hard to use without exploring the tool and education on it. It takes time to understand it.

2. Sometimes the connection of GIT and Jira is slow

3. Notification flow sometimes messes ups in the chronology.

Recommendations to others considering the product

It`s a great tool to manage all the development tickets as well as keep on track the development timeline. It is suitable for collaboration and holds everyone accountable in the team to deliver results on time.

What business problems are you solving with the product? What benefits have you realized?

Mainly it`s a great tool to manage all the development tickets as well as keep on track the development timeline. It is suitable for collaboration and holds everyone accountable in the team to deliver results on time.

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Jira review by Ted D.
UI/UX Product Manager
Internet
Mid-Market
(51-200 employees)
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"Gold Standard for Issue Tracking"

What do you like best?

Jira has the features and scalability to be the correct solution for companies/teams of any size. What makes Jira great, is the flexibility it gives you on how your want ticket tracking implemented. External users, internal users, public-facing, etc. Jira can find a way to work for your needs. To add on to that, there is a lot of visual customizations that will make the app feel 'home' to your users.

What do you dislike?

All of the complexity here is sort of a double-edged sword. What setup correctly you can make the system work perfectly and all your info organized correctly. In the wrong hands, however, the systems can get very messy, very quickly.

Since certain objects (custom fields, issues types, etc.) are shared throughout different spaces, often times people can make changes that impact spaces outside of their scope. Jira tries to do a good job defining scope when making changes but it is a risk. To solve this, my suggestion is to be very strict with administrative access.

Recommendations to others considering the product

Make sure you know how your company plans to grow and how ticket tracking will be affecting.

Jira can be simple and complex (mostly in terms of number and complexity of the spaces) but make sure you know what the end product should look like for your users. I've worked at companies that initially set the system up to work on a small scale and had issues scaling up (without making large changes to how issues are tracked)

What business problems are you solving with the product? What benefits have you realized?

We were trying to find a platform for our issue and feature tracking.

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Jira review by Johan S.
Desarrollador Java Jr/BPM Jr
Small-Business
(11-50 employees)
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"The Jira And The Reason Why I Chose Her As A Favorite."

What do you like best?

Very good tool that facilitates the administration of tasks and projects. Currently in the company where I work the tool replaced those uncomfortable timesheets made in csv for the load of hours and on the other hand it is used as a service desk to manage all the incidents of the applications that are in production. Its usability is very easy to understand and very user-friendly. The only thing that I think the tool lacks is that it can handle the most detailed and detailed results indicators on a daily basis. I would recommend it completely.

What do you dislike?

You need more in-depth details of the daily KPI indicators

Recommendations to others considering the product

I would recommend it since it facilitates and integrates many manual activities

What business problems are you solving with the product? What benefits have you realized?

It facilitates the way to take the timesheet of the projects, it is very pleasant visually and allows you to organize yourself better.

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Jira review by Fahad H.
Soiftware Engineer
Enterprise
(1001-5000 employees)
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"Tickets Simplified"

What do you like best?

It is very easy to track team tickets as well as display everything on a board that conforms to your teams workflow (scrum, kanban, etc). Also, from an administrative standpoint setting up project permissions and integrating it with our on systems was simple.

What do you dislike?

At times it can be a bit non-intuitive in getting someone access to start a sprint if they follow the scrum model. Going through each tickets projects that are apart of a board and granting that user admin access is time consuming.

Recommendations to others considering the product

I believe Jira Cloud might be a be easier to work with than Jira Server especially in terms of setting it up in AWS. Either way, if you opt to just deploy Jira server on a single EC2 instance, it will work just fine with ~1k users.

What business problems are you solving with the product? What benefits have you realized?

All of the division of IT is using JIRA here at UMD.

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Jira review by Zach S.
Mid-Market
(201-500 employees)
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"Industry Standard"

What do you like best?

It's highly customizable for any organization's needs. I also like that it has a full integration with other platforms such as ZenDesk (where we communicate to our customers). Being able to seamlessly jump in and out of tickets between customer facing interactions and internal issues is great. Creating JIRA tickets right from an external platform and still include all of the appropriate information helps keep my workflow tight.

What do you dislike?

It is a bit blocky and heavy from a User Interface standpoint compared to some of the emerging competitors like Monday. I have had the chance to demo Monday and, while it did not do everything I need for my work, it's incredibly clean and user friendly. JIRA has a learning curve and many of the built in tools aren't used to the fullest within our organization.

Recommendations to others considering the product

There are other options out there if you're looking for more of a project management software/SaaS that is more appropriate if you're not looking for a service to track software development. Anything outside of the software world there are better options. But within the software world, JIRA is the standard for a reason.

What business problems are you solving with the product? What benefits have you realized?

JIRA is our one stop shop for tracking database change requests, bugs, and feature enhancements. It's a great way for our Developers to communicate with our Product Team and our Support teams. JIRA allows us to go from start to end on 95% of the work that we do regarding changes to our platform.

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Jira review by Andres R.
Sales Specialist
Internet
Enterprise
(1001-5000 employees)
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"All your projects in Jira will be successfully"

What do you like best?

Jira is very customizable, you can have the way to do practically what you want to do, an incredibly important feature of Jira is its integration. The project management with Jira is better, planning the daily work with calendars and reports, prioritizing the tasks that will be carried out.

What do you dislike?

Navigating around the user interface can be difficult at times, but this is continuously improving. Some of the management aspects of the projects and users are a little difficult to configure, but the documentation has improved in cases where it is not so painful as long as you read before you start.

What business problems are you solving with the product? What benefits have you realized?

We use JIRA to track our teams, as well as other teams. We use it for stories, problems, tasks, production maintenance follow-up and planning. It helps us communicate where we find each other and the rest of our business. Jira also allows us to make configurable schedules.

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Jira review by Ashley D.
Enterprise
(10,001+ employees)
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"JIRA is great efficient software"

What do you like best?

I love how with JIRA we can easily track the stage of the issues that we are running into as well as get emails when issues is fixed.

Our SLA is 72 hours for tickets and a 24 hr window for clients so it's great we can stay up to date in real time and keep clients informed.

What do you dislike?

We get too many emails. We should be able to select which email alerts we want to get. For instance, I don't want to get emails of comments in the ticket directed to someone else. That would just fill up my inbox.

Recommendations to others considering the product

Great. It's my first time using a ticketing system so have nothing to compare it to.

It does take some time getting used to it, but once you're familiar with everything, workflow does become a lot easier.

Training on this product is strongly recommended before jumping in.

What business problems are you solving with the product? What benefits have you realized?

Bugs that we run into for clients posting jobs as well as I can even search tickets of similar bugs to see what resolution was provided.

Tickets also help us to proactively service an account for an issue we saw from our end.

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Jira review by Shanna F.
Post Production Supervisor
Marketing and Advertising
Small-Business
(11-50 employees)
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"Project Management System Needing Customization for Startup Outside of Software Development"

What do you like best?

At a minimum, it is a project management system where you can work through different agile systems/methodologies to consolidate your tasks and project development in one place.

What do you dislike?

It has very limited capabilities to integrate with Confluence, even though the two are linked through Atlassian. No native calendar creation options in Jira (only in Confluence). Needs a lot of plugins/add-ons to reach its full potential as a program. Not an out-of-the-box solution for Marketing/Production workflows - created for Software Development - however, need high-level admin rights to be able to create custom workflows, fields, statuses etc. Interface feels antiquated on first approach, or too foreign of an aesthetic for the creative industry. Jira Cloud seems to be addressing this and making it more approachable. Limited resource management tools.

What business problems are you solving with the product? What benefits have you realized?

Project management, time tracking, forecasting resource management.

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Jira review by Scott J.
IT Manager
Information Technology and Services
Enterprise
(10,001+ employees)
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"JIRA makes issue tracking easy "

What do you like best?

JIRA has a nice UI and is easy to use.

JIRA is very flexible and can be customized to work for different workflows, add or remove fields and also create your own issue types.

I also like the easy integration with other softwares that we use, such as Slack.

It's great software that helps to easily track and manage bugs and tasks during product development.

What do you dislike?

Though the software is easy to use once mastered, it requires some initial learning curve, especially for people who are not too tech savvy.

I also feel the reporting capability is rather limited and should be improved upon.

What business problems are you solving with the product? What benefits have you realized?

We use JIRA mainly for issue tracking during application development. The dashboard is a u very useful feature that immediately shows how things are progressing. Using JIRA means our projects are properly managed, which leads to better productivity.

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Jira review by Yuvaksh T.
Product Strategy Intern
Computer Software
Small-Business
(2-10 employees)
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"A Good Product Management Tool"

What do you like best?

It is very easy to create user stories and tasks for the team

It is essential to monitor the every-day progress on the tasks and deliverables

It helps to prioritize the tasks and notify the teams.

Easily trackable communication on tasks in form of comments.

What do you dislike?

It is an enterprise level tool and may not be the best-suited one for a start-up.

Comes at a relatively higher cost compared to the other free tools in the market

The mobile view is not the best view to see things on the go.

Recommendations to others considering the product

Pretty good system for ticketing as well as project and product management systems

What business problems are you solving with the product? What benefits have you realized?

I am a product Manager and Jira helps me break down the features into user stories and then further into tasks for the engineering teams. It is very easy to use and

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Jira review by Daniel P.
Consultor ADF
Small-Business
(11-50 employees)
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"Main tool for project management and problem definitions."

What do you like best?

I'm fascinated with the way we can record the times in the application. Since they have only one control of that. All the planned sprints can be included in Jira, it goes hand in hand with agile methodologies. The preparation that was made for the filters made the task very special and very useful, that the owners of the same ones were in the location of the errors reported by the client, the projects and the weekly reports. The monitoring by the client can be tangible, it is qualifiable and quantifiable, since it records the real time invested in the projects.

What do you dislike?

Usually, the templates are created to create the response in the comments, I do not agree with its design and structure. They must simplify it to respond directly and even automatically.

Transitions between screens with options to load hours and windows are complicated and tend to get confused. If the record of hours must be done to obtain emergent advantages, it should not be able to do it in normal screens. Confuse

Little material for QA, that is, I do not like that QA can only review the tickets and see the basic evidence. I would like Jira to have many more options to report errors, and the type can see the incidence better.

Recommendations to others considering the product

To carry out a high level of projects, some of these are complex, I recommend Jira. If you want to create a giant list of error tickets for a group of developers, you must use Jira. If we want time to be measured quantitatively, I recommend Jira. If we want real Agil management for projects, I recommend Jira.

What business problems are you solving with the product? What benefits have you realized?

I totally agree that the use of Jira has facilitated the way we interact with the client and report the true times. Being constantly qualified by the client allows us to move forward. QA has grown in immediate response because Jira allows you to create tickets quickly. The projects are more versatile and measurable due to the reports and statistics that Jira allows us to generate. The company is happy and Jira knows it.

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Jira review by francesca t.
Project Manager at Politiche Assuntive Auto
Financial Services
Enterprise
(10,001+ employees)
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"Una gestione coordinata di progetti dall'inizio alla fine"

What do you like best?

La piattaforma JIRA permette una pianificazione e gestione dei progetti coordinata e condivisa.

Dà la possibilità di impostare e assegnare le priorità ai diversi lavori ed essere sempre al corrente dell'evoluzione del lavoro stesso.

Dà immediata evidenza di:

- chi è l'assegnatario della richiesta (ovvero chi ci sta lavorando);

- che tipo di attività è già stata realizzata e cosa/quanto manca per il raggiungimento del risultato finale (quindi la "storia dell'attività");

- all'interno della piattaforma possono essere caricati file di ogni tipo (ad es. mail, excel, etc.);

- è sempre consultabile anche quando l'attività si conclude;

- è consultabile sia da PC fisso, che da mobile devices.

Chi protocolla un progetto su JIRA può decidere di essere sempre aggiornato su ogni evoluzione della richiesta via mail (mail automatiche vengono inviate ogni volta quando la pratica viene aggiornata).

What do you dislike?

- Per l'utente che inserisce il progetto/richiesta su JIRA credo ci siano troppi campi da compilare, molti dei quali non sono attinenti con lo scopo del lavoro vero e proprio, ma la cui compilazione è comunque obbligatoria. Per questi casi talvolta i campi compilati non contengono indicazioni reali, ma solo fittizie.

- Le persone che non sono abilitate al programma, ma che operano nella stessa azienda/realtà, non riescono ad avere evidenza nemmeno di un abstract del progetto (anche nel caso in cui una persona non possieda i requisiti per poter seguire lo stato di avanzamento del progetto, potrebbe comunque avere interesse a capire di cosa si tratta)

Recommendations to others considering the product

Al di là di ordinare le richieste e di facilitare la lettura delle evoluzioni del progetto da parte di tutti gli utenti, questo software incentiva a realizzare i progetti nel rispetto dei tempi prefissati all'inizio.

Avere infatti l'evidenza dei diversi step e di quanto tempo manca per lo scadere della data di consegna del lavoro velocizza tutti gli step intermedi

What business problems are you solving with the product? What benefits have you realized?

Prima dell'adozione di JIRA le richieste e quindi i progetti venivano gestiti via mail. Così facendo, poteva succedere che venisse dimenticato qualche destinatario o, a distanza di tempo, di non ricordare le evoluzioni del progetto o ancora venisse assegnato un grado di priorità alla richiesta sulla base della percezione/interpretazione delle persone che leggevano le richieste.

Con JIRA questo non succede più, perchè è colui che inserisce una richiesta/progetto ad assegnare il grado di priorità e la deadline entro la quale l'attività deve essere svolta.

Inoltre, tutte gli utenti che hanno accesso a JIRA possono immediatamente percepire come il progetto si evolve e quali sono tutti gli enti/collaboratori coinvolti nella sua realizzazione.

Il maggior beneficio è rappresentato da una gestione più razionale e ordinata del lavoro che viene gestito in modo tale da rispettare tutte le scadenze.

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Jira review by Pritam S.
Senior System Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
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"A Great Product for managing Agile Project and Tracking issues "

What do you like best?

Best think is very easy to use with lot of functionality with a beautiful user friendly interface.Lot of feature are there to manage and track each and every work in a project.If you are working in a Agile project then jira is very helpful for you for end to end project management.Here you can create different user stories ,task ,sub-task and assigned to different people and keep a track of it.You can plan the user stories according to your release plan.After each spring you can get the burn-down chat which will help you to know last sprint goes smooth or not.If Team facing any issue also they can create a impedance so that respective person can take care of it ,it will make the process easy.Lot of additional and advance feature also there like you can attach you retro board ,Team availability,Team velocity each and every thing in one place. Recently they have migrated to AWS to its faster also.Best application in market with good customer support.

What do you dislike?

I didn't find any major problems with jira only some of it's feature that i don't like, one is Getting mails for each and every activity frequently on jira board and second one Auto log off if you are not using for some time.

Recommendations to others considering the product

It is the best Application currently in market for Managing the project and Tracking bugs.So you can definitely go for it to manage big and complex project easily.

What business problems are you solving with the product? What benefits have you realized?

As we are following Agile Methodology so we are using jira for keep track of our all work and managing it in a proper way. We use it for out release plan and for some additional propose also.

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Jira review by Gabryella P.
Graduate Hall Director
Higher Education
Enterprise
(1001-5000 employees)
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"Jira as a basic user."

What do you like best?

I like that everything I need to do is there and I get an email everytime it is updated. I am assigned math problems to then turn into a video and it is nice to have everything in one place to see the current progress. Since I am technically a contracter and live in a different state it allows for a easy way for them to assign me problems to then turn into videos for the website.

What do you dislike?

I do not like the format and the look of it, it feels very boring and is not inviting. It could be more user-friendly in just how it looks. Also sometimes it can take a while to load so that sometimes can be annoying.

Recommendations to others considering the product

If you need to communicate to those that are not in your office or with a contractor it is a great tool. I am on the other side of the country and they are able to give me the assignments I need with ease.

What business problems are you solving with the product? What benefits have you realized?

It is to communicate problems that need to be turned into videos to me and then to tell the managers when it is done and they can review it. It is a form of a to-do list almost.

It also allows for me to see how many problems I have left to do before a new set is asigned to me, it is a great way also to see if I need to redo something.

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Jira review by David L.
Director, IT Systems
Enterprise
(1001-5000 employees)
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"Jira - Perfect for Managing Development Tasks"

What do you like best?

The Jira software by Atlassian is very accommodating. It is highly customizable allowing you to specify issue types, workflows, etc. It is very easy for developers to use for updating issues and for managers to use to monitor progress.

What do you dislike?

Due to the extensible customizations that are possible, it can seem a bit overwhelming to an administrator. Once you get a handle on it though, it is fun being able to make changes.

Recommendations to others considering the product

Atlassian (parent company of Jira) is always making improvements and listening to customer feedback. They are a good company to work with. And their support staff is very responsive.

What business problems are you solving with the product? What benefits have you realized?

We use Jira for reporting and working software support issues. It is a simple tool to setup and use for both our internal IT team as well as teams from external companies we partner with.

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Jira review by Wade W.
Senior Manager of Development
Mid-Market
(501-1000 employees)
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"A bit of a white elephant in project management"

What do you like best?

The wonderful thing about Jira (as compared to simpler tools like Trello, Smartsheets, or really anything else) is that it literally can do anything. Jira is completely configurable and functions more like a platform for project management than an out of the box project management tool.

What do you dislike?