Razorpay Reviews & Product Details

Razorpay makes online payment collection incredibly smooth. The dashboard is clean and easy to navigate, the integration process was quick for our website, and the range of payment options (UPI, cards, netbanking, wallets) means our customers rarely face checkout friction. Settlements are reliable and the reporting is genuinely useful. Review collected by and hosted on G2.com.

The transaction fees can add up for high-volume businesses, and I wish some of the advanced reporting features were available on the lower plans. Customer support response times can occasionally be slower than expected during peak periods, but issues do eventually get resolved. Review collected by and hosted on G2.com.

I like Razorpay's interface, quick payments, and reliable service. It simplifies payment management and makes it easy to use transactions, allowing me to track transactions, monitor payments, and manage settlements effortlessly. Payments are processed quickly, and the overall service reliability makes handling business payment processes much easier. I also appreciate the simple payment experience and the smoother interface that led us to switch from Cashfree. The clear steps to start with a simple setup made the initial onboarding very smooth. Review collected by and hosted on G2.com.

I experience occasional payment failures and feel the support response could be improved. Review collected by and hosted on G2.com.

Razorpay is easy to use, reliable, and makes online payments smooth and hassle-free. Great overall experience! Review collected by and hosted on G2.com.

KYC/account approval issues and setup charges — some recent users have complained about being charged and then rejected. Review collected by and hosted on G2.com.

Reliability and pricing transparency together. In 16 months of usage, settlements have never been delayed, webhooks are reliable, and the success rate consistently stays above 93%. On pricing, people say razorpay is expensive at 2%, but this ignores that competitors charge ₹4,999 to ₹7,000 AMC annually.

Razorpay is actually the cheapest option when you do a proper TCO calculation including fixed costs and integration was completed in less than one day by our developer. Review collected by and hosted on G2.com.

Onboarding documentation could be a bit clearer for first-time users. It took a little back and forth to get started, but later I noticed they also have AI Assisted onboarding, which I had missed initially. Would suggest new merchants check that first. Review collected by and hosted on G2.com.

Payment success rate is the standout feature. Running at 93-94% consistently over 10 months. Tested instamojo for 2 months before this, success rate was around 80-82%. On my ₹3L monthly volume that 12% difference was ₹36,000 in failed transactions every month. Whatever i was saving in lower TDR fees was getting wiped out 20 times over. Came back to razorpay and revenue stabilised immediately. Integration documentation is also excellent, best i have seen among indian payment gateways. Review collected by and hosted on G2.com.

Dashboard has become very cluttered. They keep adding new products and features but the core interface is suffering. Finding basic settings takes more time then it should for experienced users also. Needs a cleanup badly. Review collected by and hosted on G2.com.

The most attractive feature of Razorpay is its all-round, highly user-friendly payment platform, which enables effortless acceptance and processing of transactions as well as payment disbursal. Razorpay’s “Checkout” experience is at the cutting edge, providing a highly seamless and intuitive one-tap payment facility using a variety of payment instruments such as UPI, credit/debit cards, net banking, and digital wallets. From a business perspective, what stands out is the advanced dashboard and highly detailed API support, which facilitates quick integration and allows valuable insights into the effectiveness of transactions and consumer behavior. Review collected by and hosted on G2.com.

Though Razorpay occupies a leading position in the market, the most commonly reported complaints by customers often involve slow and poor customer service, where many merchants have faced delays in getting any form of assistance when it comes to issues such as failed payments. The next big problem involves a strict and elaborate KYC process that may end up blocking the merchant's account instantly if there are any small discrepancies in the documents. Moreover, settlement issues like the period for which the funds remain in Razorpay's custody is a huge complaint, especially for new accounts, where it could take 7 to 14 days for settlement to take place. Review collected by and hosted on G2.com.

The best part about Razorpay is its rock-solid reliability during high-traffic sales. Our payment success rates for UPI and cards jumped significantly after switching. The Magic Checkout feature pre-fills addresses for repeat users, which speeds up checkout massively. Developer documentation is unmatched in the Indian ecosystem. Review collected by and hosted on G2.com.

The customer support response time on lower-tier merchant accounts can sometimes take 24–48 hours via tickets. Review collected by and hosted on G2.com.

It offers a user-friendly experience, is easy to work with, and provides a perfectly simple option for handling everything. Review collected by and hosted on G2.com.

The processes are a little long, and they take time based on my experience. Review collected by and hosted on G2.com.

What I like most about Razorpay is its ease of integration and support for multiple payment options, which allows businesses to manage UPI, cards, net banking, wallets, and other payment methods from a single platform. The most useful features for me are its developer-friendly APIs and good documentation. Additionally, I like the clean and industry-standard dashboard for quickly generating payment links and invoices, as well as for transaction tracking and settlement monitoring. The built-in support for subscriptions and recurring payments makes it even more useful. The most valuable feature for me is its developer-friendly integration experience, which makes integration and testing quite easy. It provides customers with many payment options and offers businesses a centralized platform, thereby increasing operational efficiency. Review collected by and hosted on G2.com.

Overall, I have had a fairly good experience with Razorpay, but my biggest challenge in the information was its payment failure and troubleshooting. In most cases, the problem changes, but sometimes additional investigation is needed to understand the failure reasons and identify the root cause. Another drawback is that when accepting payments via QR code, we cannot directly test it in the testing environment, which is a significant shortcoming. We have to test it directly in production. Review collected by and hosted on G2.com.

I find Razorpay's seamless integration workflow impressive. The setup process is fast and straightforward, which was a great start. Also, the intelligent routing feature contributes to a better transaction success rate. Review collected by and hosted on G2.com.

I find the strict account onboarding process a bit challenging. It would be helpful if there was some interactive guidance to make it smoother. Review collected by and hosted on G2.com.