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Razorpay Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Razorpay Integrations

(3)
Integration information sourced from real user reviews.
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Razorpay Reviews (110)

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Reviews

Razorpay Reviews (110)

View 2 Video Reviews
4.2
110 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Razorpay for its ease of use and seamless integration with various platforms, making it a preferred choice for online payment processing. The diverse payment options and user-friendly dashboard enhance the overall experience, allowing businesses to manage transactions efficiently. However, some users note that customer support can be slow at times, which may affect the resolution of issues.

Pros & Cons

Generated from real user reviews
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Abhishek M.
AM
Digital Marketing Consultant
Small-Business (50 or fewer emp.)
"Smooth Checkout, but Needs Better International Options"
What do you like best about Razorpay?

I appreciate Razorpay for providing an easy-to-use checkout experience for my customers, which significantly enhances their payment process. The multiple payment options, such as UPI, Net Banking, Cards, and EMI Options, allow my customers to choose the option that best suits their preferences, making the transaction process smooth and flexible. This variety is crucial in catering to diverse customer needs and helps reduce payment abandonment. One of the most substantial benefits I’ve found is Razorpay's large success rate in payment processing, which is essential for minimizing business loss due to failed transactions. This high success rate ensures that customers proceed with their purchases successfully, minimizing any disruptions that could lead to them abandoning their carts. Additionally, the initial setup of Razorpay was very easy, which helped my team transition smoothly from another product. Overall, these features contribute significantly to a more efficient and user-friendly payment experience, making Razorpay a highly effective tool in managing transactions. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

I find the international payment options challenging, as the approval process is very tough and often results in rejections, even if a merchant can receive international payments via other platforms like PayPal. Additionally, I find the recurring subscription features, particularly the usage-based billing option, tricky and lacking, as this option isn't available. Review collected by and hosted on G2.com.

Faisal O.
FO
Director
Small-Business (50 or fewer emp.)
"Versatile Payments, Needs Subscription Flexibility"
What do you like best about Razorpay?

I use Razorpay to accept payments from clients from all across the world. I like that clients can pay using their preferred payment method, such as a credit card or wallet. The initial setup of Razorpay was very easy, and I didn't face any issues. I recommend it without any doubt and would rate it a 9 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

With Razorpay I cannot change the subscription payment details once it's created. They can also improve with their webhook response Review collected by and hosted on G2.com.

Vinay M.
VM
Senior Software Developer
Small-Business (50 or fewer emp.)
"Razorpay Makes Payments Easy, Dependable, and Hassle-Free"
What do you like best about Razorpay?

What I like most about Razorpay is how easy and dependable it is to use. Setting up payments is quick, the dashboard is straightforward and easy to navigate, and overall everything runs smoothly without much hassle. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

What I dislike about Razorpay is that the support team’s responses can be slow at times. Also, some features and more detailed reports feel a bit limited unless you’re on the higher plans, which can be frustrating when you need deeper insights. Review collected by and hosted on G2.com.

Ganavi K.
GK
Online Marketing Executive
Small-Business (50 or fewer emp.)
"Easy-to-Use Razorpay with a Simple Dashboard and Reliable Payments"
What do you like best about Razorpay?

Razorpay is really easy to use and the dashboard makes everything simple to mange. integrating it into website is smooth with clear steps and documentation. customer support is responsive. and the platform has all the essential payment feature we need. we use it everyday because its reliable and fits easily into our overall checkout workflow. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

Sometimes payouts or the verification process take a longer than expected. Review collected by and hosted on G2.com.

Mohit G.
MG
sr product manager
Media Production
Enterprise (> 1000 emp.)
"Razorpay is easy, with many payment options and simple reports, anyone can use it and make payment"
What do you like best about Razorpay?

Razorpay platform is good at receiving payments, and the sending process is very smooth, simple, and user-friendly. It supports in apps web view as well. Razorpay support team is also very helpful in solving user queries/complaints. We can also receive international payments in dollars and perform well with recurring payments (India and international). Also, we can create payment links and landing pages directly sent to users on request. This is a very good feature. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

There should be a notification in the app after receiving the failed transaction. also every time we need to login again and again. refund system is also very slow it takes more then 7 days. user wants to wait for fot that long around 7 days. Review collected by and hosted on G2.com.

Lakshit A.
LA
Assitant Manager
Mid-Market (51-1000 emp.)
"Easiest Checkout Payment Gateway with Seamless Integration & Responsive Support"
What do you like best about Razorpay?

Easiest and the best checkout Payment gateway partner. I use it and recommend it to all my partners. It is very easy to implement and integration. Customer support is super responsive. My partners use it very regularly because of the features and ease it offers. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

A little economical version would be very helpful for small businesses and partners. Review collected by and hosted on G2.com.

Rahul s.
RS
Sr. Operations Executive
Mental Health Care
Mid-Market (51-1000 emp.)
"Seamless Integration and Reliable Payment Processing"
What do you like best about Razorpay?

Razorpay stands out for its seamless integration, diverse payment options, and dependable processing, which together make it user-friendly and beneficial for both customers and businesses. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

Sometimes, the support team takes a while to respond, and the dashboard may seem overwhelming to those who are new to the platform. Review collected by and hosted on G2.com.

Prashant N.
PN
Qlik Sense Developer
Small-Business (50 or fewer emp.)
"Online Payment is simple with Razorpay"
What do you like best about Razorpay?

multiple payment modes

Good security with Payment Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

Sometimes not sure payment fails due to some issue. Review collected by and hosted on G2.com.

Manan S.
MS
Associate Software Engineer
Small-Business (50 or fewer emp.)
"Simplifying Online Payments with Razorpay"
What do you like best about Razorpay?

1. Quick setup

2. Good Documentation

3. Multiple payment Options

4.track payments

5. Secure and compliant

6. fast and reliable Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

1. Customer Support is slow sometimes

2. Limited International support

3. chargeback process can be difficult to track Review collected by and hosted on G2.com.

Krishna S.
KS
Senior BDR
Small-Business (50 or fewer emp.)
"All in one - Razorpay HRMS"
What do you like best about Razorpay?

Very easy to use as an end user. Navigating between leaves, payslips, reimbursements is smooth. Slack integration is pure gold. Saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Razorpay?

Leave application flow could be little better Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

7%

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Razorpay Features
Recurring Billing
Instant Payment
Accepted Credit Cards and Debit Cards
Reporting/Dashboards
User, Role, and Access Management
Payout Time
Two-Factor Authentication
Customization (Fields, Objects, and Layouts)
APIs
Product Avatar Image
Razorpay