Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.

DocuSign

4.5
(1,212)
Optimized for quick response

DocuSign makes it easy and fast to get your documents signed. Whether you need to close a big sales contract, keep your company trade secrets safe with an NDA or buy a home, DocuSign helps you get a signature anytime, anywhere, on any device.

Work for DocuSign?

Learning about DocuSign?

We can help you find the solution that fits you best.

DocuSign Reviews

Chat with a G2 Advisor
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 1,212 DocuSign reviews
LinkedIn Connections
Sign in to G2 to see what your connections have to say about DocuSign
DocuSign review by Brittany E.
Brittany E.
Validated Reviewer
Review Source

What E-Signature solution do you use?

Thanks for letting us know!
DocuSign review by Rebecca L. J.
Rebecca L. J.
Validated Reviewer
Verified Current User
Review Source
content

"Before you had to print and sign, now there's DocuSign"

What do you like best?

This is a wonderful alternative to the paper documents. You can remotely sigh a document. Paperless! The idea is fantastic. One document can be sing by 2 or more people. All of them will receive the final signed document.

What do you dislike?

It has happened a few times where I saved my digital signature but for some reason, I couldn't access it. This required me to recreate my signature and resave.

Recommendations to others considering the product

Overall, worth it to have a way for customers to sign and avoid the frustration of running them down. Generally, people will be close to their email. This is pretty nice for signing official documents digitally. It makes life a lot easier not to have to go in and sign physically.

What business problems are you solving with the product? What benefits have you realized?

Docusign is so much better than the old way of printing, mailing or faxing documents with signatures, and far more secure. The best part about Docusign is being able to securely sign a document and send them back to the sender without having to print anything. Also have a digital record is great.

DocuSign review by Andrew P. M.
Andrew P. M.
Validated Reviewer
Verified Current User
Review Source
content

"A clean way to sign documents"

What do you like best?

Painless way to sign documents without printing them out or eternally googling for solutions. I think it's great how they clearly highlight what needs to be clicked on and the options to add a generic signature-version of your name or draw your actual signature. I especially appreciate not having to ask people to create an account if I send a document through DocuSign. They apparently just get an email with a link and then go through the signing steps as you would with an account. Very handy.

What do you dislike?

The UI still looks kind of clunky and their videos sound like their lawyer wrote the script. A neater interface and a friendly brand voice could help them along with younger audiences.

Recommendations to others considering the product

Lastly, as a typical Millennial I lean towards companies that have some sort of compromise for social good. Signing documents electronically clearly helps the environment save on printed paper, and I appreciate DocuSign's website highlighting this fact and even providing an "impact calculator."

What business problems are you solving with the product? What benefits have you realized?

We are able to send/receive contracts with employees/vendors very easily It makes signing documents and transferring it between people extremely easy and seamless.

DocuSign review by Benny E.
Benny E.
Validated Reviewer
Verified Current User
Review Source
content

""

What do you like best?

It is an amazing tool, it is very useful to sign invoices and legal documents from the comfort and virtual everything, simplifying a process that used to be very tedious as it was the use of fax, in addition they can be signed massively, thus simplifying the office work. I also like that it is super simple to use and can be used from any device that we want, besides that for employees it will not be a problem to get used to it. It is super safe and also has excellent technical support that responds instantly and not only that but has a large community that can support its usefulness.

What do you dislike?

It has no negative features, in my opinion it is for companies that are medium or large since the number of documents to sign is greater and it is usually a somewhat tedious job, instead it is automated quite well, the rest has nothing negative is the best option in this section.

Recommendations to others considering the product

My recommendation is that they make use of the trial period to know if it is really going to be useful and also take into account that its usefulness is often seen for companies that tend to be large in number of quotes and bills and movements, since it is there where its usefulness is involved.

What business problems are you solving with the product? What benefits have you realized?

The benefits I have had with it have been great, the truth is the organization of everything that has been reviewed and signed and what is not yet incredible, I think it is a potential tool that is constantly growing, it is very useful as I already said in medium-sized companies where you must sign many documents invoices, among other things.

DocuSign review by David R. J.
David R. J.
Validated Reviewer
Verified Current User
Review Source
content

"Very good to save time in document signatures"

What do you like best?

As the human resources staff at my company, I am required to get a lot of paperwork signed. DocuSign makes this process extremely easy. They communicate with me when someone views the packets I send for signing, and when it's fully signed. This takes a lot of work away from me in terms of tracking.

What do you dislike?

The only thing I could even slightly complain about is the fact that it takes me a while to set signing fields for multiple people. This is such a minor complaint that I barely feel it's worth mentioning.

Recommendations to others considering the product

Docusign serves to make the work more efficient and to use the time better in other things before it was much more difficult to be able to obtain the signatures of the respective documents and that translated in an unnecessary loss of time.

What business problems are you solving with the product? What benefits have you realized?

Docusign has been great in helping my company deliver good service. In days past we would have to make people come into our office or needlessly print out page after page just to scan the papers into our system to store digitally. Docusign has helped us reduce our carbon footprint while cutting costs on paper goods.

DocuSign review by Janice R. B.
Janice R. B.
Validated Reviewer
Verified Current User
Review Source
content

"Docusign, Excellent to save time getting fast signatures"

What do you like best?

The convenience. You can sign from the convenience of your home. On top of that, it provides different ways to sign a document(handwritten etc.)

What do you dislike?

The signature invites expire at midnight which can be challenging to accomodate for some customers.

Recommendations to others considering the product

If you have Google Chrome, it in their webstore and its also found on major app platforms as well. I have found that its a great alternative if you don't send contracts or forms that often, this is the way to go. The interface is not difficult to learn and saves your documents in the cloud. The pricing is pretty good for small businesses and personal on par with Adobe.

What business problems are you solving with the product? What benefits have you realized?

I have used docu sign for writing projects, sending architectural drafts, contracts and clients contracts since I was in school and have moved on to the business level. I can use it on my desktop, phone and ipad. I can keep a paper trail with clients which is the number one reason I use it. I never send a document without it.

DocuSign review by Maria J. S.
Maria J. S.
Validated Reviewer
Verified Current User
Review Source
content

"Muy buena plataforma para firmar documentos electronicos"

What do you like best?

Es fácil de usar para firmar, aprobar y enviar todos sus documentos y acuerdos a todos sus clientes, empleados y partes interesadas.

Puedes firmar y aprobar documentos incluso desde un dispositivo móvil y por lo tanto brinda comodidad todo el tiempo.

What do you dislike?

La rapidez en la aprobación de documentos puede llevar al fraude y la pérdida de recursos de la empresa, donde los empleados deshonestos pueden usarlo para aprobar documentos fraudulentos.

Recommendations to others considering the product

DocuSign es un software indispensable debido a su facilidad de uso y la forma en que cambia, la forma en que firma y aprueba sus documentos. Los cargos por usar el software no son tan costosos y esto lo hace asequible incluso para organizaciones pequeñas, medianas y grandes.

What business problems are you solving with the product? What benefits have you realized?

Anteriormente, firmar y aprobar un documento o contrato o incluso un documento simple, como una factura o un albarán de entrega, tomaba un tiempo para que algunos de los documentos pasaran incluso un mes antes de que se enviaran a toda la oficina requerida, se confirmaran y luego se aprobaran. Pero con DocuSign, todo ese largo proceso se ha simplificado y minimizado al enviar una copia del documento a todas las partes interesadas de una vez y en cuestión de horas o un día, todo ha sido aprobado, incluso los documentos complejos.

DocuSign review by Patricia C. A.
Patricia C. A.
Validated Reviewer
Verified Current User
Review Source
content

"The modern and easy way to sign"

What do you like best?

I save a lot of time and frustration by using this tool. Now that it is engrained as part of my workflow, I can focus on other pressing matters, knowing DocuSign is running circles for me. The amount of karma I've earned from all of the forests I've saved by using DocuSign is worth the small monthly fee alone.

What do you dislike?

In some areas, it's not very user-friendly for the administrator/document initiator. Tech support is also not as helpful as it could be or as responsive. In truth, I've found most of my solutions by using a broad web search.

Recommendations to others considering the product

In general, I am too happy with Docusign, it has made my tasks much easier every day, I recommend trying it out and I'm sure they do not go back to the old way.

What business problems are you solving with the product? What benefits have you realized?

I've saved myself the frustration of chasing down signatures, or worse yet, forgetting to chase them down. The tool provides the signor to sign right there on the spot with the hassles of printing, signing, then scanning. And if I forget to follow up, Docusign automatically sends reminds (that I customize) to the recipient - so it chases them for me!

DocuSign review by Rose J. T.
Rose J. T.
Validated Reviewer
Verified Current User
Review Source
content

"Very good application to sign documents digitally."

What do you like best?

Well, DocuSign does what it has to do, the application is designed for a specific task, which is to create stamps or digital signatures, for different types of documents, apart from this, it has different types of editing tools that have the most of text processors that are normally used, which is an ideal complement, to create documents, that represent a brand, and give a touch of additional quality.

What do you dislike?

Should have additional functions that make it easier to edit some documents to avoid having to use external programs, since in some cases, it has some difficulty with the compatibility of some type of document, which has a different type of extension than what We use normally at work.

What business problems are you solving with the product? What benefits have you realized?

The digitally signed documents always give a better appearance to our customers, and with DocuSign, this is done as quickly as possible, creating all kinds of digital signatures, in a simple way, but improving the quality of the documents that are sent by email or through different virtual media.

DocuSign review by Lars O.
Lars O.
Validated Reviewer
Verified Current User
Review Source
content

"Keep Changing their Terms and Not Flexible With Businesses Trying to Scale Up or Down"

What do you like best?

Not having to print/scan every new lease and lease renewal anymore.

What do you dislike?

After having been both a Business Pro and Corporate client for over a year I feel like I have enough experience to leave a genuine review. Though there has been some frustration all along with new account managers not familiar with our initial agreement (of course a company like Docusign will have lots of turnover, but maybe they could have a better CRM note-taking routine for keeping future AMs informed on the accounts). But that's not really my main issue.

The biggest disappointment was experienced when we told them that we're going to transition over to a new CRM platform that has Docusign already integrated and we will pay for it through that agreement as opposed to directly dealing with Docusign. When I told our AM, and I asked if we could switch over to a pay-per-usage or month-to-month agreement (which for the record is an option for the Business Pro accounts, but apparently not for the Corporate accounts??) he said they can only do 12-month agreements. Ok, we're talking software subscriptions here, of course you can do month-to-month, so it seems pretty silly that they won't do that for a client that is going to still be a client, although indirectly instead of directly.

I also asked if they could bulk download all our documents from the last 6 months in a zip file, as Docusign only allows you to download documents 1 at-a-time, which I find to be surprising and frustrating that they still haven't developed a "Bulk-download" feature.

I would probably recommend anyone considering Docusign to look into HelloSign as they're much easier to use and much much cheaper. We're switching to that now as a solution until we're fully on-boarded on our new CRM that has Docusign built in. If I could choose to have HelloSign as the built in solution instead I would, from purely a user experience perspective.

Recommendations to others considering the product

If you're doing large volumes and need to download and signed documents, it's a real hassle. No bulk download option, and if you're a business that either growing or scaling down there's very little flexibility and options available to you as far as various plans go.

What business problems are you solving with the product? What benefits have you realized?

We're using Docusign to sign new leases and lease renewals. We have saved time compared to printing and scanning all the documents.

DocuSign review by Emily A. P.
Emily A. P.
Validated Reviewer
Verified Current User
Review Source
content

"Docusign, Fast and effective signatures"

What do you like best?

You can add documents for signatures in bulk mode and that could become very cumbersome if the program does not work well and is wrong when there are many documents to sign, but so far I have not had any problems.

What do you dislike?

It is not conducive to slip sheeting. For example, if we pre-emptively send out signature pages to later slip sheet, the DocuSign PDF does not allow you to actually do so.

Recommendations to others considering the product

It helps a lot with the times to manage documents in which a signature is necessary, it is very simple and the main effective.

What business problems are you solving with the product? What benefits have you realized?

DocuSign has really trimmed down the amount of time we spend on sending out signature packages and getting deals closed. Knowing that we can trim the signing time to literally seconds has really taken a weight off my shoulders and it's great that every client has familiarity.

DocuSign review by Harleigh  L.
Harleigh L.
Validated Reviewer
Verified Current User
Review Source
content

"DocuSign"

What do you like best?

The thing I like best about docusign is that it eliminates the time and the use of paper between contracts / offical documents which require a signature. In the company I work in it makes signing seamless in terms of getting employees across the UK updated without wasting time. As we have 11 offices it makes the process of transportation of documents and printing so much more efficient.

What do you dislike?

I dislike how sometimes adobe flash player can have an impact on the usage and how the signatures are quite rigid in their design. At the beginning docuSign seemed extremely detailed from a user perspective but after explaination and instructions it became more straight forward. Another negative point about DocuSign is that it came sometimes forget the pre set templates which can be problematic when formatting a new report

Recommendations to others considering the product

I would definitely reccomend DocuSign to others

What business problems are you solving with the product? What benefits have you realized?

We are solving many business problems with docusSign including the ability to sign contracts / legal documents / employee contracts seamlessly without the need to travel or transport documents. It saves error, time and manual printing of documents across business to business sales. It also assists in the process of filing contracts and agreements as they can be stored electronically rather than having piles of paper which can be easily misplaced in a busy work environment. It has solved many business problems for Pinnacle as now we can process more efficiently and effectively for our customers and employees.

DocuSign review by Christine W.
Christine W.
Validated Reviewer
Verified Current User
Review Source
content

"Revolutionised our contracts process"

What do you like best?

The software is simple to use however if there are any difficulties there is a wealth of information available on the DocuSign website which offers easy instructions on the usage of all areas of the programme.

With just a few clicks I can send our contract off the customers and prospects to review and sign, going through the process to then be countersigned, and the completed item fowarded to all parties.

What do you dislike?

The only issue that sometimes arises with docusign is that it sometimes seems to 'forget' pre-set templates, which means it does not auto populate with the signers as necessary, however this can usually be rectified by reducing the recongnition percentage accordingly.

Recommendations to others considering the product

This is an easy to use piece of software that saves a lot of time and resource.

What business problems are you solving with the product? What benefits have you realized?

A great deal of time and resource is saved thanks to this programme. Previously we had to email contracts to the customer/prospect for them to print, sign and scan back to us. We then had to print and fax the document to our MD (based offsite) which he then scanned back to us, with the final copy going to the customer after being saved in soft copy on our systems. We had to do a fair amount of chasing to follow this process through to completion, however the Docusign software now does all of this for us.

DocuSign review by Scott J.
Scott J.
Validated Reviewer
Verified Current User
Review Source
content

"The one software I use for signing digital documents "

What do you like best?

Docusign is very simple to use that just about anyone can get going with it with no difficulty whatsoever. From set up to the UI, everything looks well thought out and intuitive.

It's also great that I don't have to download documents that I need to sign. This also reduces the amount of paper we have to deal with.

The mobile apps are really great and ensure that the software can be use anywhere there's an internet connection.

What do you dislike?

It'll be really difficult finding faults with this software. Everything works as intended. Only thing is that it's a bit pricier than some of its competitors.

What business problems are you solving with the product? What benefits have you realized?

Docusign makes it incredibly easy to sign documents digitally;documents that normally would have required that we download, sign and figure out a way to send back. With Docusign, that whole process is made so simple. And it's faster, thus boosting productivity and efficiency.

DocuSign review by Linda W.
Linda W.
Validated Reviewer
Verified Current User
Review Source
content

"Easy electronic signature"

What do you like best?

DocuSign is the ultimate solution for signing electronic documents without having to print them. It is really simple to use and so that anyone person can make their electronic signature does not need to create an account through this tool.

What do you dislike?

From my point of view, this tool does not have negative characteristics. For companies of any size this tool turns out to be very useful.

Recommendations to others considering the product

It is advisable to use the trial period of this tool to determine if it will be really useful for you and if it fits the needs you require.

What business problems are you solving with the product? What benefits have you realized?

The benefit of being able to sign any electronic document before having to print them is something that we have been looking for for a long time and it has made our work much easier thanks to DocuSign.

DocuSign review by Robert P.
Robert P.
Validated Reviewer
Verified Current User
Review Source
content

"The best software to sign documents digitally"

What do you like best?

This is one of the most helpful softwares I use at work. With Docusign, I don´t have to spend money printing documents and sending them to customers to sign. It is easy to load a document, point where you need the customer to sign or fill a field, and send it with no problem. The customer only needs to receive it and sign it digitally, with no need to have a Docusign account.

Also, you can include payment options to send invoices, without any hassle, so it is very easy to collect payments in the same process

What do you dislike?

To be honest, is difficult to dislike something, because even the customer support was superb. It is a very intuitive and easy to use software.

Maybe the only thing that can be improved is that they allow you to have various users with the same account

Recommendations to others considering the product

It is hands down the easiest way to sign documents digitally and save paper and the world

What business problems are you solving with the product? What benefits have you realized?

I am solving several business problems. I was spending a lot of money on original documents and waiting for customers to print them, sign them and then scan them. With Docusign everything is very easy, and I am saving the world and saving a lot of money without using any paper.

In addition, we did not have a tool to send invoices and collect payments, and we solved it with Docusign. Now we can integrate it with Stripe so problem totally solved

DocuSign review by Michelle R. T.
Michelle R. T.
Validated Reviewer
Verified Current User
Review Source
content

"Docusign is very useful to sign documents in batch."

What do you like best?

DocuSign makes it easy to track and collect needed signatures on official documents. It sends out individual signing reminders for each party involved and then consolidates all the digital signatures onto one document.

What do you dislike?

It has a slight learning curve (as does most software at first). But once you figure out where every setting is it is very intuitive.

Recommendations to others considering the product

Very satisfied with the product and use it frequently. It makes all document handling a breeze. This really is the best software idea in a long time. It makes all document handling a breeze.

What business problems are you solving with the product? What benefits have you realized?

Makes getting signatures digitally extremely easy and fast. It's super easy to use and is extremely reliable. Very convenient when I need someone to sign contracts online, especially if this person is in another state.

DocuSign review by Sam S.
Sam S.
Validated Reviewer
Verified Current User
Review Source
content

"Does what it promises, but there are many other options out there."

What do you like best?

Simple, works on all platforms. Easy for layman to implement and get documents signed without hassle. Helpful for paperless systems to maintain compliance with signature requirements on financial documents, consent forms, contracts and the like. Simple implementation, did not require technical expertise to set up. I especially like how easy it is for customers to get into the platform and sign something, it seems anybody can accomplish this regardless of their computer system be it mobile, desktop, or tablet.

What do you dislike?

The cost is higher than many of its competitors, I believe this is just due to the name recognition. For performing such a basic task such as signing a document there are less costly options available within many ERP or CRM platforms.

Recommendations to others considering the product

Definately do it if your current systems don't already have a digital signature system in place. Not a bad add-on for traditional paper systems. Easy to use for everyone involved, no technical experience required.

What business problems are you solving with the product? What benefits have you realized?

Saving paper and speeding admissions process for new clients. Allows us to get important financial and consent forms signed and filed without forcing people to print/fax/scan paper just to get a signature. Has completely eliminated our need for pen and paper during new client admissions.

DocuSign review by Matt T.
Matt T.
Validated Reviewer
Verified Current User
Review Source
content

"Trusted eSignature Brand"

What do you like best?

Brand recognition is a main draw for DocuSign customers that I've worked with. It's a brand that people tend to trust. Second to that I highly value the tight integration between DocuSign, Drawloop and Salesforce. This combination has allowed me to setup some really great automation processes for documents requiring signature.

What do you dislike?

Some of our customers have had challenges with navigating the signing experience. Some will think they've completed the signing process when they have not, and that causes frustration or delays. DocuSign does allow some customization to the signing experience, but unfortunately that customization is global for your system. You have to use the same signing experience across all of your documents.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit is the reduced time to complete the signing process. The automated routing capabilities of DocuSign have enabled us to significantly reduce turnaround and cost over a traditional paper process where documents must be physically mailed out, or wait in queues to be signed by different parties.

DocuSign review by Bruce M. T.
Bruce M. T.
Validated Reviewer
Verified Current User
Review Source
content

"Docusign Quick signatures when you need it"

What do you like best?

DocuSign is an excellent tool for obtaining signatures and formalizing documents without the need to print, fill, scan and email documents. It's a great time saver and provides a seamless way to submit documents with signatures in a few simple steps.

What do you dislike?

There are few drawbacks to the software and nothing worth noting here. Perhaps it's a little manual in that you have to tailor your document to be used in DocuSign, but nothing particularly difficult.

Recommendations to others considering the product

Overall I would highly recommend DocuSign and use it for anything that needs a signature.

What business problems are you solving with the product? What benefits have you realized?

Its time stamp feature and central storage repository makes document management fantastic and avoids the need to file documents manually. Most people have used DocuSign at one point or another, so it's quite familiar to most users.

DocuSign review by Akshita N.
Akshita N.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use and very good app for keeping signature records at one place"

What do you like best?

This is the best app to keep your important signed documents at one place.

we have been using this app from the start and it helped ua to keep our all important records at one place.

You can generate templates which you need on regular basis and you can make changes when ever you want.. You can send all the documents that needs to be signed at a mailing address that need your attention. You can always maintain the priority of the signatory.

What do you dislike?

Need a little Guidance to understand the use Once understood you can easily maintain all your documentation.

Recommendations to others considering the product

This is the perfect app to store all you signed records at one place. We have we using the same since the start of our company and we are so sure that this is the best app we are using for signing our paper works.

The home page helps you to keep a eye on unsigned records which need your attentation.

I would suggest this small app for the company need documentation and need the signatures at one place.

App is easy to use once we learn how to use. And need only few steps to complete all the documentation signed.

Happy User.

What business problems are you solving with the product? What benefits have you realized?

Its really help us to maintain our records of Contractors and all singed documents that are legal and that need to keep records as per the USCIS rules.

It really help us to keep our records at one place.

DocuSign review by Chandan D.
Chandan D.
Validated Reviewer
Verified Current User
Review Source
content

"DocuSign is the ultimate esignature tool"

What do you like best?

Impeccable signing experience.

SaaS based cloud solution

Encryption is top notch

Platform independent. You can sign from any platform let it be Windows, Android or iOS

Device independent. Works like a charm over all mobile devices like Phone, iPad, Tablets and of course Browsers.

New Sign Experience makes it more responsive and fast - like Liquid.

Reporting module provides accurate statistics of DocuSign Usage.

Reports can be scheduled to be delivered.

Administration is extremely easy and very effective.

User addition as well as Leavers process is crisp.

Availability of workflows

Upload signature functionality

Security and authenticity

Huge options for customizations for Admins

Separate environments for QAS and PROD

What do you dislike?

DocuSign can improve the following -

Better support for highly customized forms. They sometimes break on some browsers.

Better testing of products before releasing to customers.

Reporting can be improved with more information regarding documents.

Reporting permission management can be improved.

Integration with third party softwares and services can be improved.

DocuSign Connect should support more environments.

Recommendations to others considering the product

DocuSign is very good for e signatures.

Saves money time and effort in getting documents signed.

Saves the environment by reducing carbon footprint.

What business problems are you solving with the product? What benefits have you realized?

DocuSign supports the environment by reducing carbon foot print and improving the environment.

Reduction in paper based and ink based signature saves trees.

Reduction in paper based and ink based signature saves time taken to move the documents from one signer to next.

Reduces time taken to complete Signing process.

Workflow mechanism ensures documents are moved along the proper path.

Saves time and money and improves process making it LEAN oriented

DocuSign review by Jared W.
Jared W.
Validated Reviewer
Verified Current User
Review Source
content

"LoveDocuSign For Salesforce "

What do you like best?

The best feature of the tool is the vast integration that it has with Salesforce. This allows our users to use SSO and login to DocuSign directly from Salesforce to view their envelopes.

What do you dislike?

The reporting interface could use some work. It's a bit cumbersome and doesn't have the flexibility that it should. Would love to be able to slice and dice reports based on fields that I can choose.

Recommendations to others considering the product

Buy it!

What business problems are you solving with the product? What benefits have you realized?

This is definitely one the best digital signature tools out there on the market. We use DocuSign for Salesforce and have it integrated into our reps quoting process. It solves the issue of paper contracts and signature delays due to them. Our orders are completed about 50% faster if the reps uses DocuSign instead of a "paper" quote.

DocuSign review by Janell S.
Janell S.
Validated Reviewer
Verified Current User
Review Source
content

"Using in financial institution"

What do you like best?

DocuSign is changing the way we do business. Not just for documents that we need to have signed, but internally using Powerforms. It is transformational.

What do you dislike?

I would like to have more admin controls and more functionality for the more creative, "outside of the box" things that we are using DocuSign for.

Recommendations to others considering the product

Take one of the DocuSign certification classes!

What business problems are you solving with the product? What benefits have you realized?

Our phone representatives are now able to do their own loan signings remotely, without forcing people to come in to the branch to sign.We're finally catching up to the rest of the world! We are also using Powerforms to replace paper and old electronic forms for internal use, which is giving us better information and accuracy because employees can't just re-send an old version of the form. They just click the link and go!

*** Following up: I now work for another financial institution and they also use it for document storage as well.

DocuSign review by Naomi H.
Naomi H.
Validated Reviewer
Verified Current User
Review Source
content

"Makes signing easy with few glitches"

What do you like best?

It's very simple and straightforward to design a form with fields that are easy to customize. Simple workflow options are also easy to manage. The admin side of things is also fairly simple. The user interface is actually really aesthetically pleasing. Because of the nice, clean, easy interface, it was a tool that I was able to train others on in a short amount of time.

What do you dislike?

There are some glitches that are hard to figure out, and the help desk area is a little convoluted and not as easily and streamlined as the rest of the product. Moving from the classic experience to the new experience was difficult, and we bought the project right during the transition. There were some things that were offered on one side of things, but not on the other. There was also an issue of signing up for a trial version, and then signing up for a full account, and somehow two accounts were created with two sign-in email addresses, and we'd have to get them merged. It was confusing.

Recommendations to others considering the product

It really is effective at helping manage and streamline the signing of documents, and I don't think there's a better product out there for this.

What business problems are you solving with the product? What benefits have you realized?

We have so many documents that require signatures. DocuSign seriously reduced the need for inter-office paper mail, reducing labor costs and errors.

DocuSign review by Angeline A.
Angeline A.
Validated Reviewer
Verified Current User
Review Source
content

"DocuSign review"

What do you like best?

It makes signing docs so convenient! I like that I don't have to download whatever I have to sign and then figure out ways to sign it. It really makes things so convenient. The signature you adopt is also pretty cool! I like the realistic signature. Cute handwritten-like font haha

What do you dislike?

At first, I was very skeptic (still kinda am). It seemed very sketchy. I mean, it's not really my signature, so I was skeptic as to how this can be legit. Perhaps they can find a way to assure their customers the legal possible stuff.

Recommendations to others considering the product

Makes life easy! You can conveniently sign documents. Really cool, realistic signature you can adopt too! :)

What business problems are you solving with the product? What benefits have you realized?

I don't have much problems in terms of using it. I guess my only problem is the legitimacy of adopting a signature. Like, what if I encounter some legal complication; will this make a problem? But for the benefits: really saved me a lot of time and made my life easy!

DocuSign review by jenny h.
jenny h.
Validated Reviewer
Verified Current User
Review Source
content

"My docusign review"

What do you like best?

We use this software to have our clients sign the papwerwork needed for us to be able to help them repair their credit. It is very easy to use. I love the fact that it comes with a ton of different templates that you can edit so that they better fit what you need them for.

What do you dislike?

To be honest I really have not found anything about this software that I don't like. We switched over from dispute suite and the signing process and the voice process was extremely difficulty but with docusign I have had no issues to this point.

Recommendations to others considering the product

If you need a software that allows your clients to be able to sign things online on their own time in an easy fashion this is the software you want to use.

What business problems are you solving with the product? What benefits have you realized?

This software allows us to be able to send a contract to our clients using an established templete and let them sign it while they are on the phone with us. If they are not able to sign at the time they are on the phone they can esign later and we still receive the information that they have signed as soon as they do it.

DocuSign review by Drew H.
Drew H.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use - intuitive - secure"

What do you like best?

Docusign is very easy to use and incredibly intuitive. I have experienced that it is secure, and fulfills my needs as well as the needs of my clients. I can send them Docusign documents and expect that they will intuitively understand how to e-sign it without printing out, without instruction, and without any issues. This makes it very nice for me, as it helps with my own brand in streamlining their operations and processes. It takes a way a lot of the cumbersome nature of printing out and signing multiple pages. It also does a very nice job with user interface and user experience, as it highlights the areas that still need to be signed and also jumps automatically to the next place. If a signature line hasn't been filled out appropriately, it will bring you back to that section in order to complete it, which is very helpful.

What do you dislike?

It is difficult to have a custom signature

What business problems are you solving with the product? What benefits have you realized?

I need signatures for my consulting business on contracts. It makes it super easy for my clients, who are often solo entrepreneurs.

DocuSign review by Pradeep  G.
Pradeep G.
Validated Reviewer
Verified Current User
Review Source
content

"Most flexible way of getting the document signed"

What do you like best?

With both parties doing the e-sign is the best part which saves lot of link in the printer and very importantly time.I use the mobile app a lot and it's pretty good and user friendly.

What do you dislike?

Nothing much to dislike. I would say the month-to month subscription is little expensive for some businesses.

Recommendations to others considering the product

DocuSign is really useful getting work done fast and also saves lot of money with paper and ink. I have seen difference is time it takes for manual sing and by using DocuSign and the results are excellent.

What business problems are you solving with the product? What benefits have you realized?

We used to have very long process of getting the documents singed which require the vendor to print, sign, scan and email the documents. Some time this reduces the quality of the document too. With docusign, we have the paper work done pretty fast with best quality.

DocuSign review by Erika B. B.
Erika B. B.
Validated Reviewer
Verified Current User
Review Source
content

"The smart way to sign documents"

What do you like best?

Is easy to sign any docs, send it signed, fill out fillable PDFs, send to sign docs to my clients.

What do you dislike?

If you need to fill a PDF, you have quite limited tools.

Recommendations to others considering the product

Nothing to say, I think it's the smart way to sign documents, there's no comparison to doing it the old way.

What business problems are you solving with the product? What benefits have you realized?

DocuSign was used by my employers and by me the most of the time because it was on market early and is working in conjunction with my old emails boxed. It's quick to work, it's adjusting my documents as needed automatically, give a choice of fonts, you can send docs, or it sends it to the sender with no problems.

DocuSign review by Benjamin G.
Benjamin G.
Validated Reviewer
Verified Current User
Review Source
content

"The best to accelerate the signature process"

What do you like best?

Very helpful for setting up contract e-documents that require signature and DocuSign has been the preferred software in our firm! Highly recommended for any company's recruiting department!

What do you dislike?

The setup of documents may require some learning at the beginning. But, once you are comfortable with this software, then your hiring processes move quick!

Recommendations to others considering the product

Totally recommended for a small and medium company, it speeds up the process of signing important documents and papers.

What business problems are you solving with the product? What benefits have you realized?

Best solution with best features - 1. Can add any document with the e-sign feature; be accessed remotely 2. Private access to documents 3. Makes your company work easy and faster 4. Documents can be saved as a PDF file from the software

DocuSign review by jen h.
jen h.
Validated Reviewer
Verified Current User
Review Source
content

"Docusign review"

What do you like best?

The convenience of being able to edit the document to have it say what we need it to say so that the client completely understands the process they will go through and how much it is going to cost them.

What do you dislike?

At times it can a little confusing for the client to be able to figure out where exactly they have to sign have had a few clients that had trouble finding all of the spots where they had to initial and sign.

Recommendations to others considering the product

Make sure when you go over something with the person you want to sign the forms you send them through docusign that you stay on the phone with them and instruct them on exactly how many boxes and spots there are for them to sign at.

What business problems are you solving with the product? What benefits have you realized?

Docu Sign allows us to be able to have the client completely sign all forms necessary for us to get them started in our program before we hangup the phone. All details of what we are to be doing for them is clearly laid out in the docusign form we use.

DocuSign review by Daniel H.
Daniel H.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent document solution"

What do you like best?

DocuSign allows us to get documents out for signature quickly and efficiently without a ton of work. The best part is, we don't have to nag people to get them back to us.

What do you dislike?

The lack of native document generation for us is a bit of a downside which requires us to contract another software to get that part done. If we could generate documents from within DocuSign, it would be ideal.

Recommendations to others considering the product

If you're looking for dynamic document generation, you'll have to look elsewhere for now.

What business problems are you solving with the product? What benefits have you realized?

Our contracts (both for clients and new hires) are sent out through DocuSign, ensuring that we have full visibility of the process and cut down paper waste.

DocuSign review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"One of the best eSignature Products"

What do you like best?

DocuSign is one of the best and leading tools for capturing electronics signatures and seamless delivery of signed documents via secure channels. Below are some of the best features that I'd like to point out:

1) The ability of to build power-forms which can be easily embedded as HTML links on any webpage

2) Creating e-signature workflow to route the same document across multiple parties to capture their signatures on the same document.

3) Ability to create custom emails and sign-in page templates using XML.

What do you dislike?

1) Ability for the user to change 'red' highlighting on the required fields on the Powerform.

2) Powerform builder is not fully ADA Section 502 compatible for visually impaired folks.

What business problems are you solving with the product? What benefits have you realized?

Using DocuSign we were able to convert 4 business processes where end users were exchanging emails, faxes, mails, phone calls to exchange information with our agency. With the use of DocuSign our users are now able to fill out online applications pertaining to their Business; sign it and route it to our admin via DocuSign.

DocuSign review by Rishabh R.
Rishabh R.
Validated Reviewer
Verified Current User
Review Source
content

"DocuSign - The Safest and easiest way for electronic signature"

What do you like best?

In DocuSign uploading a document for signature or retrieve it is fairly a simple process It allows to enter the name and email address of each person who need to electronically sign then use drag and drop to specify which fields need to be filled in by signers. We are using Docusign for our Sales team where all the legal and sales contracts are getting electronically signed using DocuSign.

What do you dislike?

DocuSign should allow a customized platform to integrate it with other web application. I would love to see if Docusign can provide a platform through which we can access the information via API / Webservice calls.

Recommendations to others considering the product

Easy to use, Cloud storage, Legally Safe and secure, Secure authentication method,100% availability without any issues.

What business problems are you solving with the product? What benefits have you realized?

DocuSign is the best feature we have for our Sales team for procuring the digitally signed sales contracts and legal documents via secure process. At docuSign all the electronic signatures are legal and safe to use for signing important/confidential documents.

DocuSign review by Kevin P.
Kevin P.
Validated Reviewer
Verified Current User
Review Source
content

"Signatures made easy"

What do you like best?

Docusign has a great integration with Salesforce that allows for documents to be sent automatically with tags already in place with the click of a couple buttons. Click and drag functionality is easy to use and it’s easy to create custom fields. The mobile app is fantastic as well and makes for easy on the go signature.

What do you dislike?

I do not like the fact that you cannot delete or void an agreement without a notification being sent out to the original recipient. I would like there to be a way to either send a notification that the document was deleted/voided or to just delete with no email. If there are different versions of a document that have been sent and I want to go back through and clean things up, it causes confusion if a contract has already been signed.

What business problems are you solving with the product? What benefits have you realized?

Docusign allows me to easily get agreements signed by two parties with minimal back and forth. It allows people to access documents on the go for signatures even out of the office with no computer access.

DocuSign review by Mark K.
Mark K.
Validated Reviewer
Review Source
content

"DocuSign increased my sales!!!"

What do you like best?

I Love that all of our contracts are now completely digital.

What do you dislike?

I wasn't thrilled with learning how to use it. We had a couple issues in the beginning.

Recommendations to others considering the product

Take the time to learn how everything works and feel free to talk to customer support to get your questions answered up front. It will save you from headaches along the way.

What business problems are you solving with the product? What benefits have you realized?

DocuSign has sped up the sales process from usually over a week to same or next day. It has also increased sales, in a way. In the past, we would send out contracts in the mail. Then the potential customer would have to sign and mail back the contracts. since this took days for them to receive the contracts, we would occasionally lose a sale. Each sales was thousands of dollars. Now, because of docusign, I can fill in our template contracts and have the customer sign them while i'm on the phone or at least within a short period of time. I no longer lose sales that I thought were solid. My customers also are quite impressed by the advanced technology that digital signitures bring to the table.

As far as employee's, all the employee's that would have any need to use this service, have been trained and have become proficient with it, including a 62 year old computer illiterate gentleman that was sure he would never be able to use it.

I give this product two thumbs up!!!

DocuSign review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great way to make agreements when people located remotely"

What do you like best?

The customization options it provides to add edit fields like text fields, name, signatures, check boxes, dates and many more. The one thing it like the best is you can upload customized documents for agreements, add any number of people within an agreement.And the advance options of like setting the validity of the agreement and correction options are a plus.

What do you dislike?

Once a document is created and signed by the owner, it does not allow the owner of the go back and make edits to the documents. If any mistakes happen in the document in such scenarios leave owner no option but to void the existing document and create a new one.

Recommendations to others considering the product

Great Product for online agreement.

What business problems are you solving with the product? What benefits have you realized?

I am using DocuSign for processing the affiliation agreements between an academic institution and the internship organizations which provides internship to students of our institution. The major benefit is that it has become hassel-free process to come up with agreements with organizations which are globally located otherwise, we had to mail the agreements and get them signed manually and get them mailed back to us.

DocuSign review by Alaina S.
Alaina S.
Validated Reviewer
Verified Current User
Review Source
content

"Great product for electronic document signing!"

What do you like best?

I like that I can create my documents with any program I want, however I want, and upload it into DocuSign. From there I can add all of the places I want filled in by the user or auto-filled by the system.

What do you dislike?

I had a little trouble with the expiration dates on the forms (a glitch in the system) and had to re-create a few of them, however, this is a quick and easy processes.

Recommendations to others considering the product

This is definitely the way to go. You can send documents electronically as well as handle them in person. If you already have them in your computer, all you have to do is upload them and easily add the boxes to fill in. There are many ways to customize them as well. If you have multiple versions of the same document, all you have to do is create a copy of the template and replace the document.

What business problems are you solving with the product? What benefits have you realized?

This expedites the program we offer. We used to mail the documents to our potential clients and wait for them to be mailed back. This saves us and the clients so much time. It allows helps us get all of the information we need since there is a "required field" feature that doesn't allow them to finish the document if they don't fill them all in.

DocuSign review by Chris P.
Chris P.
Validated Reviewer
Verified Current User
Review Source
content

"Great tool"

What do you like best?

It makes the signature process seamless when set up well

What do you dislike?

It can be clunky to get the right template in lace, and sometime the field are slightly askew after I apply to template to a new document. It is a minor in convenience. Also I had a problem with Docusigns landing in spam, but it had something to do with our email servers needing to be formatted for Docusign. Talk to your It guy about it is apparently easy to fix.

Recommendations to others considering the product

Make sure you talk to your IT guy about setting up the email server to send Docusign, I am not familiar with thte technical side of it, and it is apparently an easy fix, but many of our Docusign were landing in spam for a time.

What business problems are you solving with the product? What benefits have you realized?

Make it easier for people to buy. It has become so integral to our process and industry that clients expect it now.

I highly recommend to anyone who has not adopted this tool yet.

DocuSign review by Josephine H.
Josephine H.
Validated Reviewer
Verified Current User
Review Source
content

"Streamlines Sale Process"

What do you like best?

I can sit with my client (or conference call) to flesh out the Scope of Work and send via DocuSign for signature. There is no need for printing. It is so simple to use.

What do you dislike?

I can't think of a single thing that I dislike about this product.

Recommendations to others considering the product

I would suggest using the trial version to show you "at no cost risk" how easy it is to use. I have not had an instance where any of my clients refused to use it. A majority of the time, they already have / use it.

What business problems are you solving with the product? What benefits have you realized?

I can send the doc via DocuSign. I can see when they've opened/reviewed it. The fastest turnaround was literally 2 minutes.

DocuSign review by Robert G.
Robert G.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Secured Document signing"

What do you like best?

I really enjoy that this app allows me to secure and protect my contracts, letters , forms and more for all my electronic signatures. It gives me verification that my document has been signed electronically. It makes it easier in emergencies when you need a signature right away to meet a deadline

What do you dislike?

Sometimes when I receive an email to securely sign a document that I received requires a password to sign my document, but never receive the password I need to use from whomever sent me my document to sign off on or the password that I did receive does not work or may have expired and I have to contact my client for a new one that works to sign my document using DocuSign

Recommendations to others considering the product

Its a great tool tool to use to secure your documents that need a signature that you can't get otherwise from someone that's not in front of you to sign.

What business problems are you solving with the product? What benefits have you realized?

We are able to save our verification electronic signatures after a client has signed off on a form and have a record of it in case we lose a hard copy for it.

DocuSign review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source
content

"Most convenient tool for e-signatures on documents."

What do you like best?

The e-signing of documents is very easy and convenient using this tool. It offers a rich set of features and functionalities using which we can ask all the concerned individuals to do the signatures electronically on the documents whenever required. It also offers a very good API support using which the complete process can be automated.

What do you dislike?

For someone who is using this tool for the first time it could be a bit challenging, the user interface could be more user friendly. Once a user understands the basic flow, then he/she is good to go and rest everything is fine.

What business problems are you solving with the product? What benefits have you realized?

This tool is used to perform e-signatures by all the concerned stake holders on the Product Lifecycle (PLC) Documents which are generated after each sprint i.e. every 3 weeks. I being the DevOps Engineer have automated the process of sending the documents for signatures using the API of DocuSign.

DocuSign review by Phil A.
Phil A.
Validated Reviewer
Verified Current User
Review Source
content

"Quick and Easy!"

What do you like best?

I love how fast and easy it is to get important things done. Contract negotiations are hard enough without endless papers flying back and forth. I feel good knowing I get online, up to date, easily archivable copies of my important contracts that I can address quickly without having to even get up and scan them. As someone with a busy job, even these small efficiency gains feel like huge wins for me.

What do you dislike?

I can't think of anything about the service that isn't exactly what I need.

Recommendations to others considering the product

It's simple and effective to use. In fact, it's so easy I'm struggling to add more meat to this review. The only other recommendation I have is that depending on your status as a government contractor or healthcare provider or other specialized field, you may need to research whether DocuSign meets all your regulatory obligations. But for the world of industrial safety supplies, it's perfect!

What business problems are you solving with the product? What benefits have you realized?

In eCommerce, I do business with vendors and software providers that can be next door, two states over, or in Europe. DocuSign allows me to quickly and painlessly negotiate deals with people all over the world. I also use it in my personal life for things like college payment contracts.

DocuSign review by Mariane L.
Mariane L.
Validated Reviewer
Verified Current User
Review Source
content

"The modern version to sign documents"

What do you like best?

This had made sending and receiving time sensitive documents fast and easy. Security is a fundamental part of this and DocuSign makes me think that I can trust them and their service.

What do you dislike?

At times, the signature doesn't quite transfer properly and it looks aesthetically out of place.

Recommendations to others considering the product

Signatures safely and quickly is the best point, in addition, the program is very easy to use from the beginning, no training is necessary.

What business problems are you solving with the product? What benefits have you realized?

I love DocuSign because it is easy to upload documents. The software is easy to use and I feel that my documents are kept safe and private. This makes it easy to send and share with others.

DocuSign review by Bethany L.
Bethany L.
Validated Reviewer
Review Source
content

"Great for simple to slightly complex complete and sign documents"

What do you like best?

Docusign is great for easily being able to get signatures and paperwork filled out without having to consistently print and re-scan documents. In addition, it saves the documents so that we aren't having to find more room to store the paperwork in the cabinet that just gathers clutter. In addition, we can utilize it with our main company software (Procore Technologies) to store everything in one location.

What do you dislike?

The level we have purchased does not allow us to create rules (or I haven't figured out how to do it), where things can switch between required and not required depending on answers to previous questions. Although I do like the fact that you can hide buttons and text boxes until something is clicked.

The biggest frustration is when a box is not required, it usually doesn't get filled out because Docusign only automatically jumps to the required boxes.

Recommendations to others considering the product

If you are looking for a product to help create an easy workflow of signatures and eliminate paper in the process, Docusign is simple to use and every time you send a document to someone to fill out and sign, it comes with instructions of how to send it on to someone else or print and re-scan if they are uncomfortable signing documents online. It is user friendly and easy to understand.

What business problems are you solving with the product? What benefits have you realized?

Eliminating Paper Waste

Efficient Paperwork

Contract Signatures online

Required Boxes to make sure that required items get signed

Reusable templates to minimize having to consistently recreate common items.

DocuSign review by Seema D.
Seema D.
Validated Reviewer
Verified Current User
Review Source
content

"Cost and Time Saving Approval Software"

What do you like best?

I like best that we can save paper, no longer do we need to print forms to have signed only to scan them in and trash the paper copies. There is a large green savings with DocuSign and we are glad to be able to use it in our company globally.

What do you dislike?

I dislike that we cannot edit previously signed documents, I understand the legality behind it but admins should have more options on how to correct or change documents.

Recommendations to others considering the product

Any company that requires signatures should obtain this software. It is easy to use, hassle free and eco friendly. The time savings for our company out weigh the costs dramatically. This software improves visibility for our global teams and increases proficiency and communication.

What business problems are you solving with the product? What benefits have you realized?

We are globally able to now approve projects, and execute plans in real time vs. waiting for multiple signatures.

DocuSign review by Jesse P.
Jesse P.
Validated Reviewer
Verified Current User
Review Source
content

"Docusign makes it easy to get signatures quickly"

What do you like best?

My new favorite part of docusign is the Salesforce integration. It makes it so easy to send out a document without ever having to leave my CRM during the sales process.

What do you dislike?

Hmm. I don't really have any gripes with docusign at this time. It's worked as intended thus far and the interface has been improved over time.

Recommendations to others considering the product

The integration with Salesforce is the best thing ever!

What business problems are you solving with the product? What benefits have you realized?

We're able to get signed contracts so much quicker. Using Docusign allows us to get signatures done electronically instead of sending PDFs that need to be printed, scanned and then emailed back. It really smooths out the customer experience all around.

DocuSign review by Eileen Moran C.
Eileen Moran C.
Validated Reviewer
Verified Current User
Review Source
content

"Extremely easy document signing and sending"

What do you like best?

Easy to use and secure place for signing and storing your contracts

What do you dislike?

Document limits don't go by the calendar month, so it can be confusing when you are running low.

Recommendations to others considering the product

DocuSign is very easy to use and it is actually fun to drag and drop the signature and other fields into documents. I've learned from experience that for some contracts, it's a good idea to send the draft by email if there's a chance that the person wants to change it. Once you send a document, it counts towards your monthly total even if it is not signed.

I am never the signer of the contracts, and DocuSign makes it easy for me to track the status, remind people, and get notified when the document is completed by adding myself as a person to get a copy when it is finished.

This saves time for everyone and makes it easy for people to sign documents on the road without having to print and scan documents.

What business problems are you solving with the product? What benefits have you realized?

Sending contracts and other documents to be signed is much easier because you don't have to waste paper by printing them and time in scanning them. They're already digital documents and can just be uploaded, signed online and downloaded after everyone signs.

Kate from G2

Learning about DocuSign?

I can help.
* We monitor all DocuSign reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.