Docusign Reviews & Product Details

Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the Docusign's Intelligent Agreement Mangement (IAM), Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the Docusign Intelligent Agreement Management (IAM) to accelerate the process of doing business and simplify people's lives. Docusign helps your business: * Send, sign and track agreements quickly and easily * Boost customer satisfaction by providing a superior signing experience * Standardize the agreement process * Save time by reducing manual work * Increase accuracy of agreements * Integrate with your existing business systems But don’t just take our word for it. Check out these customer stories now to see why Docusign is the leading eSignature provider: https://www.docusign.com/customer-stories Why companies everywhere choose Docusign: * Trusted by over a million customers and more than a billion users * 80% of agreements completed in 24 hours (44% in < 15 minutes) *Saves an average of $36 per document compared to traditional paper processes * 24/7 customer support * 350+ integrations and APIs *Docusign eSignature has the most 5-star reviews of any electronic signature product on Apple App Store, Google Play Store and Salesforce AppExchange * Docusign eSignatures are secure, lawful and court-admissible

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Docusign

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Product Description

Docusign makes it easy and fast to get your documents signed. Whether you need to close a big sales contract, keep your company trade secrets safe with an NDA or buy a home, DocuSign eSignature helps you get a signature anytime, anywhere, on any device.

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Lauren Clawson

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Docusign Community

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Pricing provided by Docusign.

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$10.00

1 User Per Month

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Docusign Integrations

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Verified by Docusign

Docusign Media

Easily sign on mobile.

Docusign Demo - Mobile App Document Storage

Access all of your signed forms straight from the DocuSign app from anywhere in the world.

Create and send documents easily from your browser.

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Official Downloads

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DocuSign vs Other Electronic Signature Tools

5 Reasons to Digitally Transform Your Agreement Process

Docusign Reviews (2,545)

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Pratik kadam K.

Clinical Data Associate

Mid-Market (51-1000 emp.)

12/16/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless, Secure Document Signing Every Time"

5/5

What do you like best about Docusign?

Docusign is very easy and user friendly platform and app for signing documents like contracts , appointment letters or any document, and also it is very secure and reliable and easy sharing options and very easy to use it is well integrated with adobe pdf's also , i use it everytime when i needed to sign any document. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The only aspect I didn't like about DocuSign is that it feels a bit expensive. Additionally, I have occasionally noticed an alignment issue with the date after signing. Review collected by and hosted on G2.com.

Hetal P.

IT Analsyt

Mid-Market (51-1000 emp.)

10/1/2025

"DocuSign in Action: Efficiency, Security, and Ease of Use"

5/5

What do you like best about Docusign?

What I like best about DocuSign is how simple and efficient it makes the entire signing process. Instead of dealing with printing, scanning, or mailing paperwork, I can send and sign documents digitally in just a few clicks, from any device. The platform is intuitive and user-friendly, which saves me a significant amount of time and reduces errors. I also appreciate the built-in security features and real-time tracking, which provide peace of mind knowing documents are both legally binding and easy to monitor. Overall, DocuSign streamlines workflows and makes handling agreements much more convenient. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

What I dislike about DocuSign is that while it’s excellent for basic signing, some of the more advanced features can feel a bit complicated to set up, especially when creating templates or customizing workflows. I’ve noticed that the interface occasionally feels a little clunky when formatting fields, and the mobile app isn’t always as seamless as the desktop experience. Review collected by and hosted on G2.com.

What problems is Docusign solving and how is that benefiting you?

DocuSign is solving the problem of slow, paper-based signing processes by making everything digital, secure, and accessible from anywhere. Instead of wasting time printing, scanning, or mailing documents, I can now send, sign, and receive agreements in just minutes. This not only saves me valuable time but also reduces errors and keeps all my documents organized in one place. The ability to track the status of signatures in real time gives me more visibility and control, while the security and legal compliance of the platform provide peace of mind. Overall, DocuSign makes handling agreements faster, more reliable, and much more convenient. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"Efficient and Reliable Digital Signing Solution that Simplifies Workflow"

4/5

What do you like best about Docusign?

What I like best about DocuSign is how quickly I can send and get documents signed without printing, scanning, or courier delays. It’s very simple to use, so even people who are not very tech-savvy are able to complete signatures smoothly on their own. I also like that it works well on both laptop and mobile, and lets me track who has viewed and signed the document, which gives good control and visibility. The security and audit trail features add confidence that the documents are legally valid and handled in a compliant way, which is important for work-related agreements. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

What I dislike about DocuSign is mainly the high cost, which can quickly add up with different plans and hidden fees, making it expensive for smaller businesses. The pricing structure is quite complex and not very transparent, which makes budgeting difficult. Sometimes, the advanced features are not very easy to set up and need extra effort or technical knowledge. The customer support can feel limited and not very personalized, which can be frustrating when issues arise. Also, there are occasional usability challenges like the interface feeling a bit clunky for formatting, and the mobile app lacks some functions compared to desktop. Overall, while DocuSign is powerful, it can be costly and a bit complicated to get the most out of it without proper support. Review collected by and hosted on G2.com.

What problems is Docusign solving and how is that benefiting you?

DocuSign solves the problem of slow, paper-based signing processes by allowing documents to be signed electronically anytime and anywhere. This speeds up approvals and agreements, removing the need for printing, scanning, or courier services. It also reduces errors and security risks by providing a clear audit trail and ensuring legal compliance. For me, this means faster turnaround times on contracts and agreements, less hassle managing paperwork, and greater confidence that everything is secure and tracked properly. Overall, it makes document handling much more efficient and reliable, saving time and reducing operational risks. Review collected by and hosted on G2.com.

Jay R D.

General Virtual Assistant / Executive Assistant

Small-Business (50 or fewer emp.)

10/1/2025

"Efficient and Reliable Document Signing"

5/5

What do you like best about Docusign?

I love how DocuSign simplifies the entire signature process. It allows us to send documents securely, track progress in real time, and get signatures quickly without printing or scanning. The platform is intuitive and reliable, which has improved workflow efficiency across our team and made client interactions much smoother. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Some advanced features can be a little tricky to navigate at first, and occasional delays in notifications can happen. It would be helpful if certain templates and integrations were more customizable. Review collected by and hosted on G2.com.

What problems is Docusign solving and how is that benefiting you?

DocuSign eliminates the need for physical paperwork, making document signing faster and more secure. It reduces errors, ensures compliance, and allows our team and clients to complete agreements from anywhere. This has saved us time, reduced administrative workload, and accelerated our business processes. Review collected by and hosted on G2.com.

Hiruni N.

Salesforce Administrator

Enterprise (> 1000 emp.)

8/6/2025

"I love using Docusign!"

5/5

What do you like best about Docusign?

Very easy to use UI. I've been using it for about 8 months now and it is great. I am excited to try the IAM feature that was recently launched as well. It notifies users on email when a new docusign is received which makes it super easy to sign it.

I visited their stall at the TDX Bengaluru event and learned alot of the platform capabilities for integration and especially the features related to contract management is a game changer Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I can't think of anything. I like it so much Review collected by and hosted on G2.com.

What problems is Docusign solving and how is that benefiting you?

Easily getting documents signed by executives. This reduces turnaround time from days to minutes. This is especially critical when contracts need to be signed before processing orders or issuing purchase orders.

DocuSign ensures that all signatures are legally binding and timestamped. Internal policies prohibit backdating or future-dating signatures. This helps in meeting audit requirements.

DocuSign allows flexible envelope reassignment and tracking, ensuring that documents still follow internal approval workflows Review collected by and hosted on G2.com.

Krishnan K.

Senior Consultant

Financial Services

Enterprise (> 1000 emp.)

11/13/2025

Guest users or non-business users of the software, not included in G2 scores.

"Docusign e-signature platform reviwe report"

4.5/5

What do you like best about Docusign?

DocuSign makes managing secure digital agreements more efficient by offering user-friendly workflows, strong integration options, and reliable, legally binding e-signatures. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Docusign has some drawbacks, such as limited customization options in its lower-tier plans, occasional issues with integrations, and comparatively high costs for accessing advanced features. Review collected by and hosted on G2.com.

What problems is Docusign solving and how is that benefiting you?

Docusign addresses the challenges of slow, paper-based agreement processes by providing secure and legally binding electronic signatures, along with automated document workflows. This not only saves time but also reduces errors and speeds up business transactions. Docusign helps overcome issues such as manual paperwork delays, limited visibility, compliance risks, inefficient workflows, and obstacles to remote collaboration. Review collected by and hosted on G2.com.

Alessandro N.

Salesforce Administrator

Mid-Market (51-1000 emp.)

7/31/2025

"Docusign has revolutionized how my company signs contracts"

4/5

What do you like best about Docusign?

Docusign's greatest strength undoubtedly lies in its outstanding ease of use. The intuitive interface allows anyone to send and sign documents with just a few clicks, drastically reducing time and errors. I particularly appreciated the ease of implementation, which enabled rapid and seamless adoption within our organization. The high frequency of use for managing all our contracts testifies to its effectiveness and centrality in our processes. Furthermore, the ease of integration with our Salesforce CRM has greatly simplified our workflows, making the sales cycle more agile Review collected by and hosted on G2.com.

What do you dislike about Docusign?

While Docusign is exceptional, there are a few areas for improvement. At times, the cost for certain advanced features or high transaction volumes can be a bit prohibitive, especially for small and medium-sized businesses. Although the overall ease of use is high, the administration interface for complex configurations could be made more straightforward. Additionally, while acknowledging the importance of customer support, on some occasions, response times for non-standard issues could be optimized. Finally, despite its high ease of integration, customizing certain integrations requires specific technical skills that are not always immediately available internally Review collected by and hosted on G2.com.

Timothy M.

Regional Sales Director, Northeast

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/29/2025

"The original standard for document signing, but now there are viable alternatives."

3.5/5

What do you like best about Docusign?

Docusign has all the basic features one may want, as part of their standard offering. The tool is easy to use, and offers a clean workflow if frequently using for a large number of documents. Customer support is average as compared to other SaaS offerings; nothing better / nothing worse. For context, we are a 501(C)3 nonprofit who sends between 300 and 400 contracts per year, and do not use any significant custom integrations. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Docusign ended their nonprofit special pricing support, so we were inclined to take an objective look at the tool. Since we are paying full price, we have found at least one or two viable alternatives that are less expensive, and actually offer more in terms of standard features than Docusign. Please note, I am not commenting on custom integration capabilities as we do not have any in our current state. Review collected by and hosted on G2.com.

Martha C.

Jefe de Transformación de Procesos

Entertainment

Enterprise (> 1000 emp.)

12/15/2025

Guest users or non-business users of the software, not included in G2 scores.

"Electronic Signatures"

5/5

What do you like best about Docusign?

I find it very easy to obtain signatures, no matter where the people are located. Additionally, the fact that it is legally accepted in Mexico gives me greater confidence in using it. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

It is not possible to make updates, such as changing the name of the person who must sign; only the email address can be changed. Review collected by and hosted on G2.com.

Frisejane B.

Project Advisor

Mid-Market (51-1000 emp.)

7/25/2025

"Link expiration"

5/5

What do you like best about Docusign?

We use DocuSign regularly to send and receive signed documents from our metal building clients. It’s very easy to use and saves us a lot of time compared to printing, scanning, or mailing paperwork. The setup was quick, and it integrates well with our workflow. Our team and clients appreciate how straightforward it is—just click, sign, and it’s done. DocuSign has made our document handling faster, more secure, and much more convenient.

Whenever we’ve needed help, DocuSign’s customer support has been responsive and helpful, making it easy to resolve any questions or issues quickly. Overall, it's a reliable and efficient tool we trust for day-to-day operations. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The only downside we’ve noticed is that the signing link can expire a bit too quickly. Some clients reach out letting us know the link is no longer active, so we have to resend it. It’s a small issue, but something to be aware of. Review collected by and hosted on G2.com.