BugHerd Reviews & Product Details

It's so much easier to QA a website with visual markers and kanban functionality as opposed to a spreadsheet. I love that it automatically grabs a screenshot, records the URL, device info, and allows for comments and conversations about the item in question. It really saves time and makes the process easy. Getting it set up on a site is quick with the Wordpress plugin and inviting clients to provide feedback in Bugherd makes for a professional customer experience. Review collected by and hosted on G2.com.

It would be nice to add my branding in on the lower level plans. Review collected by and hosted on G2.com.

I find BugHerd makes collecting feedback for my web design projects from stakeholders simple by consolidating all the information in one place. I don't have to go back and forth, asking where I need to apply feedback, especially since multiple people can provide feedback at once. It's easy for me to track everything on the Kanban. As a developer, I really appreciate all the technical info it gives me to debug effectively, such as screenshots, recordings, and details about what browser they are using and the screen width. It's also very intuitive for clients, making the feedback tool easy for them to use. The initial setup was so easy, making it a breeze to get started. Review collected by and hosted on G2.com.

I think the pricing is quite a lot for more seats, luckily I'm a freelancer so I only need one. Review collected by and hosted on G2.com.

I use BugHerd for collecting client feedback during website development. Instead of long email chains or vague feedback, clients can click directly on their website and leave clear comments exactly where the change is needed. Each comment captures important details like the URL, browser, and screen size, saving us a lot of back and forth. I love how it keeps everything organized in one place, integrates smoothly into our workflow, and makes managing revisions faster and less stressful. It's also incredibly easy for clients to use, even for non-technical users. BugHerd has improved communication, reduced misunderstandings, and sped up our project delivery. All necessary information is clear from the start, enabling our team to act immediately, facilitating smoother, quicker project launches and happier clients. The initial setup of BugHerd was very easy, quick, and straightforward, and I would rate it a 10 on the recommendation scale—I’ve already recommended BugHerd to others. Review collected by and hosted on G2.com.

BugHerd is an excellent overall tool; there are a couple of points that could improve it. One limitation is that some clients need a small amount of guidance the first time they use it. A short, customizable onboarding walkthrough for end clients could make first-time use even smoother. Another idea of improvement could be advanced task filtering and reporting. When I have several projects on the go, it would be great to generate a report I could use with the team and send to a client. Bulk actions and deeper filtering would be beneficial. Review collected by and hosted on G2.com.

I really like that BugHerd makes it easy to select where on the page issues are and allows for chatting back and forth about those issues, which is super handy. Having a log of all that information is also great. I also appreciate being able to assign people to specific requests, which helps in managing tasks. The Kanban style board for tracking requests is another feature that makes keeping track of issues more manageable and ensures that things are getting taken care of. Review collected by and hosted on G2.com.

Every once in a while, I have issues with the sidebar that pops up getting in the way while reviewing designs, mostly for mobile review. Review collected by and hosted on G2.com.

The best thing about Bugherd is the Image capture review with all annotations. This helps my team to easily navigate to that particular page, saving plenty time. 2nd is integration with different tools which helps us to manage the notifications and data collection for reporting.

I do appreciate the customer support that i have received over the years which is fantastic and quick. I even had opportunity to connect with the CEO as well. Review collected by and hosted on G2.com.

I think improvements can be made to Bug herd aesthetics to make it user attractive. I personally would like to have the summary dashboard for all projects and can track or monitor status of each of them.

As of now structure is applicable for kanban view, can we explore to have a different view. Like timeline view or road map view etc. Review collected by and hosted on G2.com.

The streamlined communication between my team members, designers and clients has proven to be extremely useful. The digest report emails that automatically get sent out help a lot with keeping track of multiple projects at a glance without having to sift through hundreds of emails. I always have BugHer open in at least a few tabs (for different projects). I cant really imagine not using it Review collected by and hosted on G2.com.

I honestly struggle to find issues with bugherd at this point. Over the years I've made a lot of feature requests and pointed out bugs (ironic I know). The BugHerd team has always been responsive and has actually implemented a lot of the features I have asked for. Review collected by and hosted on G2.com.

I appreciate how simple it is to provide feedback to the development team for our project. This feature has made communication much smoother for both myself and my team. Not having to rely on back-and-forth emails has saved us an incredible amount of time. Review collected by and hosted on G2.com.

I find that switching between projects can be a bit cumbersome, as each one is treated as a separate website design project. It would be more convenient if everything were accessible in a single location. Perhaps this is due to the way the project manager has set things up, or maybe it's a misunderstanding on my part, but having everything together would definitely be helpful. Review collected by and hosted on G2.com.

I think the widget was pretty cool. I like that I could just copy the scripts and drag it into any site that I was developing. The initial setup was quite straightforward. Review collected by and hosted on G2.com.

I frequently couldn't get the widget to load on-site in the way that I wanted to. It was unclear if my clients had been logged into BugHerd in order to get it to work, and that's not what I was looking for. It wasn't as seamless as I wanted it to be. Review collected by and hosted on G2.com.

I like how BugHerd collates feedback in one place with details on device, screen size, and browser, along with screenshots. This cuts down the back and forth via email or other communication channels. Additionally, the initial setup of BugHerd was quite easy. Review collected by and hosted on G2.com.

The mobile website is clunky and hard to use. It's buggy and not a good user experience. Review collected by and hosted on G2.com.

Bugherd contextualizes issues and immediately puts them into our workflow. Key to that is the ability for users to tag any portion of a site and quickly say what is wrong. They don't need to give us more information about their device, browser, URL, etc. And we can immediately respond to them to get clarification, as-needed.

UPDATE: Since my original review, BH has added bulk tools which is a huge time saver! Review collected by and hosted on G2.com.

From time-to-time, clients have issues with the plugin not loading. It's not always clear whether that is an issue with the system or the user - I suspect the latter. Fortunately, there are workarounds! Review collected by and hosted on G2.com.