--- title: Zoho CRM Reviews meta_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2939 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 2939 scale: '5' date_modified: '2026-07-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 2,939 ## About Zoho CRM Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. ## Zoho CRM Pros & Cons **What users like:** - Users love the **intuitive interface** of Zoho CRM, making navigation and daily tasks feel effortless and user-friendly. (261 reviews) - Users appreciate the **powerful integration and ease of use** in Zoho CRM, enhancing sales, marketing, and support efforts. (169 reviews) - Users praise the **seamless integrations** of Zoho CRM, enhancing alignment between Marketing and Sales processes effectively. (137 reviews) - Users greatly value the **easy integrations** in Zoho CRM, which enhance workflow efficiency and overall usability. (113 reviews) - Users value the **seamless integration and enhanced workflow capabilities** of Zoho CRM for efficient lead management. (113 reviews) - Helpful (101 reviews) - Customizability (98 reviews) - Customization (95 reviews) - Integration (90 reviews) - Easy Customization (89 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with advanced features requiring significant effort to master. (112 reviews) - Users face **integration issues** with Zoho CRM, making it challenging to connect with other systems effectively. (71 reviews) - Users find the **limited features** of Zoho CRM restrictive, impacting integration and automation capabilities. (71 reviews) - Users find **Zoho CRM's complexity** challenging for beginners, making it difficult to navigate and utilize effectively. (68 reviews) - Users report **poor customer support** with Zoho CRM, leading to frustration during integration and bug resolution. (64 reviews) - Limited Customization (61 reviews) - Users find the **slow loading** times frustrating, impacting their efficiency and overall experience with Zoho CRM. (57 reviews) - Slow Performance (56 reviews) - Not User-Friendly (52 reviews) - Poor Interface Design (48 reviews) ## Zoho CRM Reviews ### 1. Effortless Organization with a User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Pawan N. | Administration and Operations Assistant, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho CRM?** This product is user-friendly and easy to use, making it simple to keep everything organized in one place with clear categories. **What do you dislike about Zoho CRM?** Nothing at the moment, all good maybe better integration with chrome as sometimes google chrome affects working with zoho crm **What problems is Zoho CRM solving and how is that benefiting you?** Order processing and customer details ### 2. Great tool keep data in one suite **Rating:** 4.0/5.0 stars **Reviewed by:** Vera L. | Senior Manager, eCommerce Sales Ops, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Zoho CRM?** It now has Ai features (Zia) integrated with the page. Their MailMagnet notification panel is now avail for standard tier users too. It helps spped up my time, with emails and summarizing reporting. **What do you dislike about Zoho CRM?** the layout can be cluttered. theres a lot of features and customization options but can be difficult to customize a report i need. **What problems is Zoho CRM solving and how is that benefiting you?** it solves plenty of problems when using Zoho, it helps me stay organized and reminds me of what information or data I need to input to complete a customer profile. ### 3. Zoho CRM- Cloud-based platform manage Sales, Market and C-Sat **Rating:** 4.5/5.0 stars **Reviewed by:** JASPREET S. | Operations Manager, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Zoho CRM?** Lead & Deal Management Workflow Automation Omnichannel Communication (Email, Phone, Social, Chat, Web Forms) Sales Forecasting & Reporting Dashboards AI-Powered Assistant (Zia) Third-party integrations (Google Workspace, Mailchimp, Slack, etc.) **What do you dislike about Zoho CRM?** Disorganized sales pipeline - Tracks leads, deals, and customer interactions across multiple stages. Manual follow-ups Lack of customer insights - Provides analytics dashboards, segmentation, and scoring to understand customer behavior. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solves the problem of fragmented customer data and inefficient sales processes by centralizing lead management, automating workflows, and providing real-time customer insights. This has helped me and my team track every customer interaction in one place, prioritize high-value leads, and automate follow-ups, saving significant time and reducing manual errors. By using Zoho CRM, we’ve improved our lead conversion rates, maintained a consistent customer experience across channels, and made data-driven decisions through customizable reports and dashboards. Overall, it brings structure, visibility, and scale to our sales and customer relationship efforts. ### 4. Zoho One All in one software for my business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Zoho CRM?** I am liking the new AI integration that help to increase the productivity and help to get more insights amount the business flows. Easy to track the leads and customised sales pipeline help us alot with integrations like mailchimp. **What do you dislike about Zoho CRM?** There is some scope of performance improvement. **What problems is Zoho CRM solving and how is that benefiting you?** It helps to make a centralised system for everyone to stay at one place and easy to use for all team members like Sales, Finance and HR. It help to reduce skill issue and also improve our efficiency. ### 5. Zoho One The All-in-One Platform for the Operation **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed H. | Credential Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Zoho CRM?** With over 40 integrated apps—including CRM, Projects, Books, and HR tools—it’s a comprehensive solution that covers all our operational needs. The seamless integration between apps has significantly improved efficiency and reduced manual work. We especially appreciate the flexibility to customize processes as we grow, and the mobile access keeps our team productive on the go. For the value it offers, Zoho One is an excellent investment for any business aiming to centralize and scale operations. **What do you dislike about Zoho CRM?** Not all features available on desktop are equally functional or accessible on mobile apps, depending on the module **What problems is Zoho CRM solving and how is that benefiting you?** It’s a huge time-saver. Automating routine tasks like tracking time off, managing employee records, and scheduling interviews allows me to focus more on employee engagement and support. The self-service portal also empowers employees to update information or request leave, reducing back-and-forth communication. Overall, Zoho One has improved accuracy, efficiency, and transparency in our HR operations. ### 6. Efficient Workflow Automation and Insightful Reporting with Seamless Marketing Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Monica S. | Marketing & Inside Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Zoho CRM?** The platform offers a robust dashboard and database management capabilities, allowing us to create customized workflows for every manual activity. As both an administrator and a user, I frequently use it for generating real-time reports, including daily sales and call tracking. The application is user-friendly. One of the most valuable features is the comprehensive contact history view, showing the source of the lead, who has handled it, all related activities, and its current status. This visibility greatly supports daily reporting and accountability. Additionally, the seamless integration with marketing tools has significantly enhanced our campaign execution. **What do you dislike about Zoho CRM?** Mobile application limitations are there; while functioning, it lacks some of the advanced features available on the desktop, making it less efficient for users on the go. Occasionally, the system experiences slight lags during peak usage, especially when handling large data volumes. Customization requires a steep learning curve or support from a technical user. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM has helped us streamline and automate several manual processes, particularly around database and workflow management. It allows us to build structured workflows for routine tasks, which reduces manual effort and increases operational efficiency. One of the biggest benefits is the ability to generate real-time reports for daily sales and call tracking, helping us stay on top of performance metrics. The detailed contact history feature gives full visibility into each lead’s journey, from source to current owner, making it easier to track progress, ensure accountability, and improve follow-ups. Additionally, its integration capabilities with marketing tools have been incredibly useful, allowing us to manage campaigns more effectively from within the CRM. Overall, Zoho CRM brings better visibility, automation, and coordination across teams. ### 7. Business analyst perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Pratibha S. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Zoho CRM?** As a Business Analyst, I found Zoho CRM to be a powerful and user-friendly tool that streamlined lead management, automated workflows, and provided valuable data insights. I used it to design custom dashboards, automate sales processes, and integrate with tools like Mailchimp and Google Workspace. It helped improve team efficiency and supported data-driven decision-making across departments. **What do you dislike about Zoho CRM?** While Zoho CRM offers great functionality, a few limitations stood out during my experience. The user interface can feel cluttered at times, especially for new users, making onboarding slightly challenging. Some customization features require workarounds or technical support, which can slow down implementation. Additionally, the reporting module, while powerful, can be rigid when building complex reports or handling large datasets. **What problems is Zoho CRM solving and how is that benefiting you?** My problem: We lacked a centralized system to manage leads, track customer interactions, and generate actionable insights, leading to inefficiencies and missed opportunities. How Zoho CRM helped: Zoho CRM provided an all-in-one platform to streamline lead management, automate follow-ups, and track customer journeys. Its customizable workflows and real time dashboards allowed me to identify bottlenecks, improve sales processes, and support data driven decisions ultimately boosting team productivity and customer engagement. ### 8. Good all in one system but not perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Zoho CRM?** New UI is clean and faster. Improved AI integration and better navigation. You can find items faster now. Workflow setup is easier as well. **What do you dislike about Zoho CRM?** AI integration is still in the beginning. Great process but needs deeper integration to execute more tasks automatically. **What problems is Zoho CRM solving and how is that benefiting you?** trying to send quotes out and contracts and manage our sales team and Internal team to give them all the numbers and documents they need. This gives us one platform to save all the documents and heaven history of our client accounts and we both sold in the past and we can all look at the same document and can work from there, benefits us to not have any paper contract anymore. ### 9. Zoho CRM: A Top Choice for Small Businesses and Newcomers **Rating:** 5.0/5.0 stars **Reviewed by:** Ram Chandra K. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Zoho CRM?** Zoho CRM offers a comprehensive, customizable, and cost-effective platform with strong automation, workflow management, and integration capabilities, making it ideal for scaling businesses. Its intuitive dashboard, AI-powered assistant (Zia), and seamless integration with other Zoho apps and third-party tools add significant value. **What do you dislike about Zoho CRM?** oho CRM can have a steep learning curve for new users, and some features feel less intuitive compared to competitors. Customer support response times may vary, and occasional system lags or bugs can impact the user experience. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solves key problems like: Managing and tracking leads efficiently Automating sales workflows and follow-ups Centralizing customer data for better collaboration Providing real-time analytics for informed decisions Benefits: It improves productivity, enhances customer engagement, ensures faster sales cycles, and supports data-driven strategies for business growth. ### 10. Customizable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry M. | Executive Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Zoho CRM?** I love being able to customize the information we collect in the format we want it to look like. I love how Zoho CRM works with the invoice as well. We use Zoho CRM every day. The features we use the most are Contacts, the dashboard, connecting to invoicing and tasks. **What do you dislike about Zoho CRM?** I wish we had more fields to work with - we always seem to run out. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solves the issue of where to document our client's details from conversations, to what has been quoted, to responses and bookings. ### 11. Easy to use CRM for your organisation **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh J. | Senior Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Zoho CRM?** The ease of integration with other tools for automation is amazing. **What do you dislike about Zoho CRM?** Should have features for auto detecting locations of leads. **What problems is Zoho CRM solving and how is that benefiting you?** We use Seamless.AI for finding leads around the globe and its integration with the platform makes it easy to set up the pipleline and journey ### 12. User-Friendly and Customizable CRM Perfect for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita B. | Finance Transformation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Zoho CRM?** Great tool for your managing customers and its related data. Easy to use and accessible. Incredibly user friendly and comes up with extensive customizable options to fit your business needs. Perfect for small medium size teams and affordable too. **What do you dislike about Zoho CRM?** You might see workflow and performance issues sometimes otherwise it is a must try tool if you are looking for a customer related platform **What problems is Zoho CRM solving and how is that benefiting you?** It is helping us to automate inefficient manual processes and disjointed customer related data by providing a centralised platform for lead management, issues tracking and sales automation and customer relationship managemengt. ### 13. User friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Magui G. | SD/BD FR Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Zoho CRM?** This tool is extremely user-friendly and offers a high degree of customization. It adapts well to various workflows, making it straightforward to manage leads and pipelines. **What do you dislike about Zoho CRM?** Certain features require a bit of time to configure, and occasionally, the support response can be slow. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM has made it much easier for us to organize and monitor our leads, automate follow-up activities, and store all client interactions in a single location. As a result, our team’s productivity has increased, we have better visibility throughout the sales pipeline, and we are able to close deals more quickly while reducing manual work. ### 14. Affordable and User-Friendly Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Zainab S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Zoho CRM?** Pricing is very affordable and very user friendly. **What do you dislike about Zoho CRM?** Wish it can integrate with Quo (formerly OpenPhone) without having to use Zapier. **What problems is Zoho CRM solving and how is that benefiting you?** I'm able to track my leads and how many times I need to reach out to them and when. ### 15. Flexible and powerful CRM with seamless Zoho ecosystem integration **Rating:** 4.0/5.0 stars **Reviewed by:** Rashika A. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Zoho CRM?** Zoho CRM offers excellent flexibility when it comes to customizing fields, layouts, and modules to match our sales process. The best part is how well it integrates with the rest of the Zoho ecosystem—whether it's Zoho Campaigns, Zoho Analytics, or Zoho Desk—making it easy to maintain a single source of truth across all sales and marketing touchpoints. Creating workflows, automating follow-ups, assigning leads, and tracking deal stages feels intuitive and efficient. It's also scalable and suits both small teams and larger org structures. **What do you dislike about Zoho CRM?** While the CRM is feature-rich, the interface could be more modern and streamlined. Some areas, like advanced reporting and dashboard creation, require a bit of a learning curve. At times, user permissions and roles can get confusing when setting up for multiple teams. **What problems is Zoho CRM solving and how is that benefiting you?** Creating workflows, automating follow-ups, assigning leads, and tracking deal stages feels intuitive and efficient. It's also scalable and suits both small teams and larger org structures. ### 16. A great CRM option - if you're willing to put in the time and money. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Zoho CRM?** Zoho CRM offers a surprising range of built-in features and customisation tools that you can use to adapt your CRM with little hassle. I find the security controls around profiles and roles quite user friendly compared to similar systems. That said, you do also need a developer on hand for higher level integrations. Thankfully, Zoho seems to be quite dev friendly, it has a robust api system - endpoints are create as soon as you create a new field in a module. If you want to connect Zoho to say, wordpress, that is easily done. Today, our CRM is integrated with every aspect of the business, including our websites & ERP system. **What do you dislike about Zoho CRM?** On the note of customisation, it's both a pro and a con for the CRM. Our Zoho site is likely starkly different to the next implementation - something that makes it difficult to truly review on a case by case basis. Our business spent a significant amount of time and money customising and tailoring Zoho to our own needs, something that lead to a costly and lengthy implementation process. If you plan on using Zoho, take preplanning very seriously. Don't expect it to work for you out of the box, because like Pandora, opening the box and trying to force all it's various tools to work for you and your users will lead to more harm than good. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho allowed us to integrate with various systems via API that we could not have done or would have struggled to do with our previous on prem CRM. ### 17. Easy to use and Affordable CRM for Business use **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash C. | Analyst Business and marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Zoho CRM?** Zoho Crm is easy to use and comes with all standard features with customization option at very reasonable price compare to any other crm in market. We use it on daily basis for all our Business development needs and customer support is also upto mark. It has lot more features to fulfill all business needs. **What do you dislike about Zoho CRM?** UI is less impressive compare to other CRM like Hubspot, Salesforce **What problems is Zoho CRM solving and how is that benefiting you?** We are Using Zoho Crm for end to end Business needs like leads capturing to nurturing and sales enablement ### 18. A mail tool for daily purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank R. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Zoho CRM?** One of those CRM which any individual can get his hands on easily. **What do you dislike about Zoho CRM?** Sometime its some feature can be little hard to understand. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho helps me keep of my every day work mails which I recieve or send to my team or customers. ### 19. Decent Features, But Usability Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Natalie R. | Senior Recruiter and Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Zoho CRM?** Being able to add resumes to the CRM. Importing the candidate's personal information and matching the personal information to the resume. **What do you dislike about Zoho CRM?** It was not very user friendly and hard to run reports as well as move around in. **What problems is Zoho CRM solving and how is that benefiting you?** It is a recruiting tool that is very resonably priced however there is a lot to be desired when it comes to running reports, running queries and making sure candidate details are matching to what details and resume are already in the system. ### 20. Complicated Customization and API Restrictions Limit an Otherwise Solid CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Zoho CRM?** This CRM functions effectively and includes all the essential entities you would expect. It covers the basics well and meets my needs in that regard. **What do you dislike about Zoho CRM?** It's unnecessarily complicated to make changes. There are also some strange restrictions when it comes to API access, creating entities, and building workflows. **What problems is Zoho CRM solving and how is that benefiting you?** It stores our customer data and records customer interactions, making it easier to plan marketing and sales activities. ### 21. Active Support Team and an Easy-to-Use Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj G. | Marketing Automation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Zoho CRM?** The support team is very active in solving all the problems, and the tool itself is so easy to use. **What do you dislike about Zoho CRM?** Sometimes the tool is under maintenance, which causes a delay in the data. **What problems is Zoho CRM solving and how is that benefiting you?** All my CRM-related data, along with other data, is shared via API. ### 22. Affordable CRM Powerhouse That helped Scale My Small Team **Rating:** 4.0/5.0 stars **Reviewed by:** Bibek B. | Founding Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Zoho CRM?** Zoho CRM has been a game-changer for streamlining our sales process without breaking the bank, though it took some tweaking to get it just right. Initially, hard to navigate but once we were used to it, it worked just better. **What do you dislike about Zoho CRM?** As mentioned before, the learning curve can feel steep at first with all the features scattered around, and importing reports sometimes was a nightmare. **What problems is Zoho CRM solving and how is that benefiting you?** The chaos of managing leads, customer data, and sales pipelines by centralizing everything into one platform, which cuts down on scattered spreadsheets and missed follow-ups. The automated follow up worked the best for me, it went hectic everytime I had to do it! ZOho saved my hours. Why work hard when you can work smart. ### 23. Best tool for lead management **Rating:** 5.0/5.0 stars **Reviewed by:** Divya G. | Data Analyst/Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Zoho CRM?** I especially like its deep customization option, everything from custom modules to tailored workflows can be set up to fit specific business needs. **What do you dislike about Zoho CRM?** Sometimes the interface feels a bit crowded, and it takes time to figure out where everything is. The advanced features can be tricky to learn, especially for non-technical users, and support responses on lower-tier plans can be slow. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps us manage our leads effectively, tracking them through each stage until final conversion. With Zoho Analytics, we can easily monitor conversion rates and other key metrics, giving us better visibility into our sales performance. ### 24. Zoho Crm **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Marketing Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Zoho CRM?** Started adding additional modules (people) to keep track of employee time sheets This has been very helpful addition. **What do you dislike about Zoho CRM?** We're getting more proficient with the entire system, and things are going much more smoothly. **What problems is Zoho CRM solving and how is that benefiting you?** this was our first entry to a CRM system. We are trying to learn how to track leads, follow up with potential customers and streamline templates for frequently asked questions. Now that we better understand what a CRM is, we better understand the importance. ### 25. Great Features, But Overwhelming Choices **Rating:** 2.5/5.0 stars **Reviewed by:** Irina Z. | Relocation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Zoho CRM?** Makes it easy to keep full track of clients, easy to connect to e-mail. **What do you dislike about Zoho CRM?** There are far too many options available if you're only using it as a database. It can feel overwhelming when you just want something simple for basic database needs. **What problems is Zoho CRM solving and how is that benefiting you?** Having all client information centralized in one place and being able to share it easily with colleagues is very convenient. ### 26. Powerful CRM with great customization and automation tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Zoho CRM?** Zoho CRM offers excellent customization for workflows, fields, and layouts. The automation rules save a lot of time, especially when it comes to lead management and follow-ups. I also like how well it integrates with other Zoho apps like Zoho Mail, Campaigns, Creator & desk . **What do you dislike about Zoho CRM?** The reporting and analytics section could be more user-friendly and flexible. Sometimes the interface feels cluttered, and support response times can be a bit slow. Also, the mobile app lacks some of the desktop functionality, which limits use on the go and also sometimes due to its old technology it slows down. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps streamline lead tracking and customer communication. Instead of using spreadsheets or manual tools, I can manage all my leads, clients, and follow-ups in one place. Automation also saves time by handling repetitive tasks like assigning leads or sending reminders. It’s helped improve response times and team collaboration and the integration with other zoho apps are quick and easy for beginner too. ### 27. Powerful, Customizable CRM with Room to Streamline **Rating:** 4.0/5.0 stars **Reviewed by:** Abdulkarim A. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Zoho CRM?** Zoho CRM shines in its number of features and ease of integration. Connecting email, telephony, and other Zoho apps was nearly seamless, letting us centralize contacts, deals, and support without custom code. Once configured, I use it daily—its frequency of use is high because the dashboards and reports deliver the key metrics I need at a glance. **What do you dislike about Zoho CRM?** The ease of implementation can be challenging: migrating data and building complex workflows took longer than expected. New users sometimes struggle with the depth of options, which affects the ease of use until they’re trained. While customer support is generally helpful, response times during peak hours can lag, so customer support felt inconsistent at times. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM centralizes all customer interactions—leads, deals, support tickets—into a single platform. This eliminates data silos between Sales and Support, speeds up follow-up, and gives us a unified view of each account. Automations handle lead assignment and follow-up reminders, so no prospect falls through the cracks. ### 28. Review on zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jay K. | Business analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zoho CRM?** The user experience of the platform and the feature which are available to manage the volume of customers. Majority of the platforms provide integration functionality with zoho crm. So it becomes a best choice for those who are looking for integration. **What do you dislike about Zoho CRM?** There is nothing i can say which is not suitable for my usecase. So there is no dislike about zoho CRM. **What problems is Zoho CRM solving and how is that benefiting you?** Customer management. I have big volume of customer data and it can be easily manageable in zoho CRM. There are custom field creation option and integration functionality available with majority of the platform. So it is a best choice for me. Their support is also top notch. Along with zoho CRM i use some of sub products of zoho as well those also works well like zoho CRM. ### 29. Team Lead **Rating:** 3.5/5.0 stars **Reviewed by:** Saad A. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zoho CRM?** Zoho CRM allows deep customization — from modules, workflows, fields, to layouts. You can tailor it exactly to your sales process, which is valuable for businesses with unique needs. **What do you dislike about Zoho CRM?** Some common dislikes about Zoho CRM include its user interface, which many users find to be unintuitive or outdated compared to more modern CRMs. The platform has a steep learning curve, especially for new users or those without technical backgrounds. While it offers deep customization, configuring advanced workflows or automation often requires support or technical expertise. Some users have reported that customer support can be slow or inconsistent, particularly on lower-tier plans. Additionally, the mobile app, while functional, lacks the polish and performance consistency of the desktop version. Integration with third-party apps can sometimes be unreliable or require manual workarounds. Lastly, while Zoho offers a broad suite of tools, transitioning between them (such as from CRM to Books or Campaigns) can feel fragmented and require repeated logins or redundant configurations. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps solve several key problems related to lead management, sales tracking, and team coordination. It centralizes all customer and lead information in one place, making it easy to manage communication, track deals, and monitor the sales pipeline without relying on spreadsheets or multiple tools. This reduces errors, saves time, and improves follow-up efficiency. Automation features like task assignments, follow-up reminders, and workflow triggers eliminate repetitive manual work, allowing teams to focus more on selling and less on admin. It also provides real-time analytics and reporting, which helps in making informed decisions and identifying areas for improvement. For businesses, this leads to better customer relationships, faster response times, and ultimately, higher conversion rates and revenue growth. ### 30. India's first best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Durgesh p. | Associate Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Zoho CRM?** It is becoming international CRM now Being used in different countries and providing very good services **What do you dislike about Zoho CRM?** Everything is good Just need to improve count of customers And do some more marketing **Recommendations to others considering Zoho CRM:** It is a cheapest CRM, so people should try it once. **What problems is Zoho CRM solving and how is that benefiting you?** We used it as a Human resource management tool. Uses the payroll management tool as well as employee management tool. It has all the required functionalities. Have import export feature as well. ### 31. Well designed for business users whoever wants to create excellence relationship with customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Zoho CRM?** Zoho CRM has improved a lot recently. I really like the updated Canvas view for customizing layouts, the more accurate Zia suggestions, and the improved mobile app experience. The new CommandCenter features give better customer journey visibility, and the updated integration panel makes syncing apps much easier. Overall, it feels more polished and efficient compared to earlier versions **What do you dislike about Zoho CRM?** Zoho CRM is powerful, but need improvement in the UI, and automation workflows get complex quickly. Reports could look more modern, and the mobile app needs more flexibility. Support response time and integration troubleshooting can improve too. Overall it’s a great CRM, but polishing these areas would make it even bette **What problems is Zoho CRM solving and how is that benefiting you?** Customers data ### 32. Affordable Solution with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Zoho CRM?** It's affordable. Specially as we grow and with n number of staff - an affordable option such as this did help us to a big extend when it came to cost cutting. **What do you dislike about Zoho CRM?** I do not like the UI, the customer service is poor. It just feels like you need to talk to multiple 100 people to sort something. **What problems is Zoho CRM solving and how is that benefiting you?** Sales management. Recording leads, keep track of prospects, sales records, team management ### 33. Flexible, Secured CRM solution for large businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Hemang R. | Assistant Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Zoho CRM?** User management and User experience are the best aspects of Zoho CRM. It is also easy to add custom functions. **What do you dislike about Zoho CRM?** Fetching reports in combination of multiple modules is a challenge and thus little difficult to get a view of complete sales funnel. **What problems is Zoho CRM solving and how is that benefiting you?** Since the incorporation of Zoho CRM in our processes, we have seen better transparency for the leads that anybody in the organization is working upon. It has helped us reduce duplication of the efforts, enabled us in tracking the end-to-end sales cycle, performance tracking of the sales & marketing teams, centralized data management (which was fragmented earlier), visibility of opportunities of cross sell & up-sell, and a lot of other things. All of these were the challenges earlier. ### 34. Zoho CRM is Good For Day to day use **Rating:** 4.5/5.0 stars **Reviewed by:** Parth G. | Business development lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Zoho CRM?** It reminds me of follow-up, integrates with Zoho Mail, and helps in assigning tags for my leads, i use it on a daily basis, and it is good. **What do you dislike about Zoho CRM?** Little bit slow, can't assign new tags to old contacts, for which i have created deal. **What problems is Zoho CRM solving and how is that benefiting you?** It helps me know about the sales pipeline by creating deal, better than hubspot, and adding bulk lead is easy ### 35. Effortless Record Management That Reduces Workload **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul K. | Senior inside sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Zoho CRM?** It helps to reduce the workload of keeping all the records of the person rather than helping to maintain a good systematic record of the person **What do you dislike about Zoho CRM?** Sometimes it hangs and the system gets stuck and it has a lot of options so understanding everything is a great difficulty **What problems is Zoho CRM solving and how is that benefiting you?** It's helping to keep a track of the people by helping to maintain when to follow up with the person ### 36. This is one of the best CRM which we use till date, I'll tell the best in Market now. Period **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit K. | Sr Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho CRM?** The easy interface and the way a lead can be converted into a deal, along with the process and the entries available, make our operations remarkably simple. Also its easy implementation with the calling app, also anytime anywhere customer servies and support are the most highlighted ones. Also we use the software frequently in our operations **What do you dislike about Zoho CRM?** Nothing much to say actually, we really love the systems. So no negatives about it **What problems is Zoho CRM solving and how is that benefiting you?** Lead tracking, and especially making it to a deal and the ones which we have lost, all can be tracker under this system ### 37. Zoho CRM: User-Friendly, Feature-Rich, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hrishikesh P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zoho CRM?** The best user-friendly software and very much easy tom implement. Thier customer support is so supportive, and we use it very frequently. There are so many features in Zoho CRM and it is very easy to integrate **What do you dislike about Zoho CRM?** No issues with the software and one of the best CRM to use **What problems is Zoho CRM solving and how is that benefiting you?** No problems to point out currently ### 38. Good CRM for all kind of business **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek C. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about Zoho CRM?** The intigrations, New AI capabilities and support **What do you dislike about Zoho CRM?** better and fast support less time to reslove queries **What problems is Zoho CRM solving and how is that benefiting you?** Our complete sales pipeline is being managed with the ZOHO CRM ### 39. Needs Better Support and More Flexible Pricing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho CRM?** Honestly, we only still use it because of inertia. If it were not for the large investment of time and money to switch, we would not use Zoho CRM **What do you dislike about Zoho CRM?** Unhelpful customer service. Expensive and inflexible pricing. Limited usefulness in the most basic pricing tier. There is a steep learning curve to using this CRM. **What problems is Zoho CRM solving and how is that benefiting you?** Keeps our customer data organized, searchable, etc ### 40. Powerful, Customizable CRM at a Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Shahajad k. | Business Analyst -Lead Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Zoho CRM?** It’s powerful, flexible, and affordable** compared to most CRMs. **What do you dislike about Zoho CRM?** A common downside is that the interface can feel cluttered** and has a learning curve especially for new users. Setup and customization can take time to get right. **What problems is Zoho CRM solving and how is that benefiting you?** It solves disorganized data and manual sales work, helping you save time, stay organized, and close deals more efficiently. ### 41. Feature Rich CRM for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Zoho CRM?** I like the additional integration of AI within the product. The AI enhancements allow us to predict better outcomes within our processes. **What do you dislike about Zoho CRM?** Zoho CRM is continuing to meet my expectations. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM provides my firm with a centralized place to store and manage our leads and marketing efforts. It also connects our email and other communications with our sales process. ### 42. Beautiful Interface and Effortless Lead Management **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit G. | Trainee - Software Testing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Zoho CRM?** The best thing about Zoho CRM is their clean and beautiful interface.Tasks like adding leads, tracking deals, and managing contacts are very easy to learn. **What do you dislike about Zoho CRM?** Sometimes it acts very slow during the peak hour. The CRM can feel slow while loading records or dashboards. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solving the problem of scattered customer data. Zoho CRM provides centralized data, and real-time dashboards, it improves productivity, increases conversions, and makes our workflow much more organized. ### 43. Zoho Delivers More Capabilities for Less Money **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Zoho CRM?** In my experience, Zoho offers more capabilities for less money than any other alternative. **What do you dislike about Zoho CRM?** It can be really frustrating to get support, even when I’m paying for premium support. **What problems is Zoho CRM solving and how is that benefiting you?** It works. ### 44. User-Friendly and Efficient for Accounting and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Mustiaq P. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Zoho CRM?** Easy for accounting, reporting and user friendly **What do you dislike about Zoho CRM?** not came across any negative features as I'm using for last 4 years **What problems is Zoho CRM solving and how is that benefiting you?** Accounting of services and recording payment along with cash application ### 45. Zoho CRM from an IT Adm Perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Ramon Q. | CRM Manager / Business Intelligence, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Zoho CRM?** I think the best part about Zoho CRM is how versatile and easy to configure/edit/adapt to whatever business you own. I've used Zoho as a real estate manager and as a University manager and its worked wonders for both businesses. **What do you dislike about Zoho CRM?** If takes quite some time to get familiar with the Interface UI. For someone whose not tech savy it might even be troublesome taking on the app. The Reports module is very basic. It needs more customizations and features. Customer Support could be better as well. Depending on the complexity of your task, it could take hours with you online with an agent before getting a definite resolution or even days through their e-mail system. **What problems is Zoho CRM solving and how is that benefiting you?** I can manage my entire Sales Performance with my clients and I also use it to review my own Employees. ### 46. Time-Saving Automation Features That Streamline Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoho CRM?** Features such as lead assignment, follow-ups, and reminders can be automated, which really helps save a significant amount of time. **What do you dislike about Zoho CRM?** At times, the interface between different modules appears inconsistent or somewhat outdated. **What problems is Zoho CRM solving and how is that benefiting you?** Without a CRM, contacts, emails, deals, notes, and interactions are scattered across different locations, making it difficult to keep track of everything. This often leads to a loss of context regarding customer history. Zoho CRM addresses this issue by centralizing all customer data in a single location and connecting interactions, deals, and tasks to each individual record. ### 47. Simple, Intuitive Interface That’s Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Frederic M. | Regional Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Zoho CRM?** User interface is simple and intuitive. Very easy to use. **What do you dislike about Zoho CRM?** Custom changes are very complicated to do internally. Not easy at all. **What problems is Zoho CRM solving and how is that benefiting you?** Client account Management and follow up ### 48. One of the best CRM software on cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Zoho CRM?** The AI enabler is a powerful feature that helps automate workflow actions while generating intelligent predictions and insights. The mobile app interface has significantly improved and is much better than in previous releases. The new Marketplace module makes it easier to extend out-of-the-box features to meet specific customization requirements. **What do you dislike about Zoho CRM?** The AI capabilities can be further enhanced to accelerate development and better align outcomes with business requirements. Improved visibility and robustness in debugging tools would help effectively manage and troubleshoot single points of failure. **What problems is Zoho CRM solving and how is that benefiting you?** To analyze my sales data and get some insights. ### 49. Clear, Customisable UI That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Zoho CRM?** The UI is clear and customisable, with a simple, direct layout that’s easy to use. **What do you dislike about Zoho CRM?** There isn’t much to dislike about Zoho CRM; it’s pretty good overall. **What problems is Zoho CRM solving and how is that benefiting you?** Lead capturing through multiple channels, along with CRM features. ### 50. A Fun and Refreshing Alternative to Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Tyric H. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Zoho CRM?** I found it to be an enjoyable and refreshing alternative and easy implementation compared to competitors like Salesforce. **What do you dislike about Zoho CRM?** This product isn't really suited for larger organizations. **What problems is Zoho CRM solving and how is that benefiting you?** This platform made it easier to address issues by bringing together multiple components in one place. ## Zoho CRM Discussions - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [When is Zoho going to make an update in their visual environment?](https://www.g2.com/discussions/26596-when-is-zoho-going-to-make-an-update-in-their-visual-environment) - 2 comments, 2 upvotes - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote - [View Zoho CRM pricing details and edition comparison](https://www.g2.com/products/zoho-crm/reviews?page=4&src=leap§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+03%3A08%3A52+-0500&secure%5Bsession_id%5D=aad17fd9-b9ef-4353-8281-aaca0cdce650&secure%5Btoken%5D=b746349cfc1c893e2f816e6926aaca5d9184b49dd0b68ef0d5c2204e1e8ea284&format=llm_user) ## Zoho CRM Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - 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(PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Configuration - cpq** - Configuration Rules - Price Configuration - Visual Configuration **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customer Requirements** - Quoting - Configuration - Pricing **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Content** - Document Collaboration - Versioning - E-Signature - File Request - Feedback **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Contracts** - Creation - Negotiation - Execution **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Agentic AI - Sales Gamification** - Autonomous Task Execution **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Peformance Tracking **Revenue** - Invoicing - Matching - Recognition **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Document Management - Insurance CRM** - Documentation handling **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Employee Features** - User Profiles - Notifications - Mobile ## Top Zoho CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,653 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,257 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)