--- title: Zoho CRM Reviews meta_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2939 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 2939 scale: '5' date_modified: '2026-07-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 2,939 ## About Zoho CRM Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. ## Zoho CRM Pros & Cons **What users like:** - Users love the **intuitive interface** of Zoho CRM, making navigation and daily tasks feel effortless and user-friendly. (261 reviews) - Users appreciate the **powerful integration and ease of use** in Zoho CRM, enhancing sales, marketing, and support efforts. (169 reviews) - Users praise the **seamless integrations** of Zoho CRM, enhancing alignment between Marketing and Sales processes effectively. (137 reviews) - Users greatly value the **easy integrations** in Zoho CRM, which enhance workflow efficiency and overall usability. (113 reviews) - Users value the **seamless integration and enhanced workflow capabilities** of Zoho CRM for efficient lead management. (113 reviews) - Helpful (101 reviews) - Customizability (98 reviews) - Customization (95 reviews) - Integration (90 reviews) - Easy Customization (89 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with advanced features requiring significant effort to master. (112 reviews) - Users face **integration issues** with Zoho CRM, making it challenging to connect with other systems effectively. (71 reviews) - Users find the **limited features** of Zoho CRM restrictive, impacting integration and automation capabilities. (71 reviews) - Users find **Zoho CRM's complexity** challenging for beginners, making it difficult to navigate and utilize effectively. (68 reviews) - Users report **poor customer support** with Zoho CRM, leading to frustration during integration and bug resolution. (64 reviews) - Limited Customization (61 reviews) - Users find the **slow loading** times frustrating, impacting their efficiency and overall experience with Zoho CRM. (57 reviews) - Slow Performance (56 reviews) - Not User-Friendly (52 reviews) - Poor Interface Design (48 reviews) ## Zoho CRM Reviews ### 1. Best CRM tool for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek J. | Senior Manager - B2B sales - BitRaser, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Zoho CRM?** Ease of Use, Self customizable , Great Dashboards **What do you dislike about Zoho CRM?** Limitations on some level inbetween modules **What problems is Zoho CRM solving and how is that benefiting you?** Consolidated Data and Team activity Tracking ### 2. ZOHO CRM REVIEW **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Zoho CRM?** It helps to keep a track of daily tasks, deals, leads , everything at one lace dashbaords helps in overview of stats, saves a lot of time **What do you dislike about Zoho CRM?** At ttimes it lags for me but rest its all good **What problems is Zoho CRM solving and how is that benefiting you?** Keeping avtrack of daily tasks and activities, assiging tasks to mysledf so taht i do not miss our of any or end uo forgetting ### 3. Magnificent Tool for Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique C. | Gerente Reclutamiento y Capacitación, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Zoho CRM?** Facilitate the management of customer information in real time in an easy and friendly way, and it can also be adapted to the needs of the branch you want. **What do you dislike about Zoho CRM?** I really don't see any disadvantages since it is cheaper and more adjustable to our business. **What problems is Zoho CRM solving and how is that benefiting you?** None at least in our modules. ### 4. Zoho CRM gives me a comprehensive view of my customers and prospects. **Rating:** 4.0/5.0 stars **Reviewed by:** Chema A. | Chief Executive Officer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Zoho CRM?** Zoho CRM is customizable and flexible in customer relationship management. It has a range of customization options that it offers, allowing me to tailor the system to the specific needs of my business. From field and module customization to workflow automation, Zoho CRM offers a level of adaptability that is invaluable for optimizing efficiency and effectiveness in customer management.management. **What do you dislike about Zoho CRM?** it can take time to become fully familiar with all the features and customizations available. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM benefits me professionally by providing me with a holistic view of my customers and prospects, allowing me to make more informed and strategic decisions. The ability to efficiently manage customer information, automate processes and improve collaboration within the team, contributes significantly to improving productivity and efficiency in my daily work. ### 5. Just go with it **Rating:** 4.0/5.0 stars **Reviewed by:** Chandani V. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Zoho CRM?** Very easy to track your calls and messages **What do you dislike about Zoho CRM?** I don't recall any such things as of now. **What problems is Zoho CRM solving and how is that benefiting you?** Easy software, user friendly UI is good data is accessible and visible easily. ### 6. Experience with Zoho **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi m. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Zoho CRM?** The best part is, it is very user friendly **What do you dislike about Zoho CRM?** sometimes it is very slow to use, takes a lot of time to load in the office wifi **What problems is Zoho CRM solving and how is that benefiting you?** I am using it's CRM and helped me to do reachouts based on tasks I create ### 7. Good budget option for Indian orogin organizations **Rating:** 3.5/5.0 stars **Reviewed by:** Abhineet S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Zoho CRM?** Straightforward user interface is the key feature in this crm and the functionality of being mobile friendly. **What do you dislike about Zoho CRM?** I am not a big fan of the fonts sometimes and thats the only thing that i dont like, it may depend user to user. **What problems is Zoho CRM solving and how is that benefiting you?** Proper customer journey reord keeping is one of the key highlights and problem solving feature i like in zoho. ### 8. Zoho CRM has totally changed the way I control my clients **Rating:** 4.5/5.0 stars **Reviewed by:** RIDHI S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Zoho CRM?** Zoho CRM has changed the way I control my clients ready to go with no trouble. I liked that I could easily customize the dashboards to my requirements. I can see instantly the status of my sales possibilities, project development as well as customer interaction. **What do you dislike about Zoho CRM?** Even though the user interface is user-friendly, there are occasions when the learning curve for several of the more sophisticated features can be a little bit difficult. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM has made it possible for us to set up workflows that automate certain activities, for example, email tracking, task assignment, and follow-up reminders. Zoho successfully deals with the problems of fragmented tools by giving an extensive and integrated resolution. The program streamlines operations, cultivating better collaboration and data sharing across teams. ### 9. Zoho is one of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan Z. | Sr.Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Zoho CRM?** Everythign is on Dashboard. GUI is best. **What do you dislike about Zoho CRM?** Some thord party integration and update on that. **What problems is Zoho CRM solving and how is that benefiting you?** nothing ### 10. Why I love Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Chisom C. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Zoho CRM?** It helps me manage my workflow, leads, and customer journey efficiently. **What do you dislike about Zoho CRM?** I like the fact the solution is built in such a way that the user can navigate easily around it. **What problems is Zoho CRM solving and how is that benefiting you?** Is solving the problem of client data management ### 11. Zoho CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Jackson J. | IT Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Zoho CRM?** Connectivity throughout services like CRM, Books etc.., **What do you dislike about Zoho CRM?** Pricing is bit costly and they give trial few times **What problems is Zoho CRM solving and how is that benefiting you?** Tracking the location of Sales People ### 12. Easy to use with many integration options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Zoho CRM?** Easy to use, and many functionalities and integrations. Also, the whole Zoho Suite offers many other useful modules, which can be integrated with the CRM (if it makes sense), and in general it's also nice to have all kinds of different apps under one roof. **What do you dislike about Zoho CRM?** Certain functionalities are missing, or complicated to configure. **What problems is Zoho CRM solving and how is that benefiting you?** Keeping track of all leads and deals, ensuring consistent follow up and contacts never getting lost. ### 13. Business Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Aman M. | Programs Admissions Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Zoho CRM?** Custom data objects and best in automation. Has good UI/UX design for a good user interface And is very to use and navigate. In built has email support and also give tasks for meetings and calls to take a timely follow ups Good feedbacks and responses from agents in terms of calling and mails. **What do you dislike about Zoho CRM?** Needs 1 calendar and task engine Some customization can happen **What problems is Zoho CRM solving and how is that benefiting you?** Maintaning good activities over time to time and also giving best outcomes as reminder ### 14. A Tool with a great ability to connect with other apps seamlessly. **Rating:** 4.0/5.0 stars **Reviewed by:** Ajay Kumar P. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Zoho CRM?** The best thing I like is the great capability of Zoho to effortlessly connect with other Zoho software and third-party apps. The ease of implementation and use is just great and helps me a great deal to take of my customer support business as an virtual associate. The interface is very user friendly, allowing for various customizations and this has led to an increase in frequency to use the tool. **What do you dislike about Zoho CRM?** The AI features are only present in the higher versions of this tool. The basic plan I am using has a limitation on custom fields and support. **What problems is Zoho CRM solving and how is that benefiting you?** The major business problems I am facing are keeping a track of my customers and their data, Zoho helps me a lot to solve this issue thereby increasing the business of my client. ### 15. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas V. | Content creator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Zoho CRM?** I can connect a lot of thing and automate in a most robust way, ease implementation **What do you dislike about Zoho CRM?** Sometimes I not as intuitive to work in a more advance things **What problems is Zoho CRM solving and how is that benefiting you?** Keep track of all of our possible an current customers ### 16. Easily manage your customer base and new prospects too **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Zoho CRM?** Being able to have an accurate record of my customers and one location where I can send information to them and leave notes. **What do you dislike about Zoho CRM?** Nothing. I use Zoho every day and it works wonderfully. **What problems is Zoho CRM solving and how is that benefiting you?** customer record keeping, sending customer Emails, marketing through use of automated blue prints, records of past sales and pending orders, records of phone calls including duration and time and date. ### 17. Zoho - one of the most dynamic and robust CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit W. | Analytics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Zoho CRM?** Different modules like deals, leads, meetings, etc to a keep a track of each and every lead. The reminders and calendar feature and integration has been real helpful. The web version of zoho crm is very easy to use. Support team also provides regular updates and prompt responses. Integrations are very easy to implement. **What do you dislike about Zoho CRM?** The mobile app is not user friendly and complicated to understand. **What problems is Zoho CRM solving and how is that benefiting you?** Lead journey - right from lead creation to follow ups to demos to closed deals, everything can be kept track of using Zoho crm. Have also Integrated it with Zoom, yo keep proper record of zoom meetings ### 18. Best CRM tool for large data management **Rating:** 5.0/5.0 stars **Reviewed by:** Harleen kaur G. | SEO Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Zoho CRM?** Zoho CRM tool is customizable & user friendly, It offersrobust features like automation, multichannel communication that helps in sales & marketing process. **What do you dislike about Zoho CRM?** The inital setup process & customization is slightly difficult. **What problems is Zoho CRM solving and how is that benefiting you?** Sales process automation, lead management, multichannel communication, analytics &reporting, customization ### 19. One of the best CRM I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Archana P. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Zoho CRM?** Very user friendly, easy to use and comes with simple filters **What do you dislike about Zoho CRM?** Zoho CRM app looks confusingbsome times and not that convenient. **What problems is Zoho CRM solving and how is that benefiting you?** It is solving the major part of business problem that is managing customers journey very effortless and filters are saviour. ### 20. Very helpful CRM solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos P. | Edtech Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Zoho CRM?** The way you can connect operations and ease to locate them. **What do you dislike about Zoho CRM?** I would like to be able to change some importing data processes. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho help us to keep all our client and transactions information organized in a very easy way. ### 21. Fantastic System **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Zoho CRM?** Zoho has been a great CRM system. I love that we can incorporate the whole business on one system! The system is very user friendly! **What do you dislike about Zoho CRM?** It would be great if we had weekly training when first getting started. **What problems is Zoho CRM solving and how is that benefiting you?** CRM and quick books ### 22. Average CRM with limited filters **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2024 **What do you like best about Zoho CRM?** This is the most average CRM I have ever worked on. 1. ZOHO App - somewhat better to use than the desktop version 2. Display - is good **What do you dislike about Zoho CRM?** 1. Zoho CRM is lags more than normal increasing the time wastage than time management - which is the whole point of using a CRM 2. This CRM has only 5 filters for lead management - honestly it is very less for fast work speed - that is the whole point of using a CRM 3. The CRM customer service team needs a screnshot of all the technical issues sent on email - and issues do not get resolved 4. Notes written on CRM - gets deleted automatically due to lagging concern 5. Text can only be done bold in the Zoho CRM Mobile application only - this is not available in the desktop version 6. This app has limited easy options for ease of work - making it the most average CRM **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM is helping for lead mangement along with it helps in call managment/call alerts/customer highlights ### 23. Worse Experience with ZOHO ONE Chat Support!!! **Rating:** 1.0/5.0 stars **Reviewed by:** Sahil C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2023 **What do you like best about Zoho CRM?** Definetly the ZOHO Software is superbb but specialy chat support of ZOHO ONE is like nightmare **What do you dislike about Zoho CRM?** We are into Education industry. We have implemented ZOHO CRM in April 2023 with only 2 users and in just 6 months we have reached to 91 users just because of good chat support of ZOHO CRM. Recently we have shifted to ZOHO ONE because we have decided to implement ZOHO Tools in all other department also. Now we are facing very poor response from the ZOHO ONE's chat support. The agents are not knowledgeable enough, they just try to end the chat every time and they do not have prospective of solution. Many times, agents do not read our messages and asking same thing again and again and because of less knowledgable, agents escalate the issue to other team and said that you will receive an email, this happend most of the time even for just a small issue, this effects our growth. We have raised the issue with ZOHO ONE team but they also not able to give solution. Now we have decided to drop ZOHO ONE and back to ZOHO CRM, we will user other tools for our other departments. Based on our experience, we recommend that instead of ZOHO ONE, use individual tool so that you can receive good support from particular tool's expert. Sahil Chopra CEO - Aimlay **What problems is Zoho CRM solving and how is that benefiting you?** As i mentioned earlier, ZOHO ONE is awesome but the chat support is more than worse!!! ### 24. Zoho CRM and Struggles with it **Rating:** 2.5/5.0 stars **Reviewed by:** Nikita V. | Marketing Manager CRM, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Zoho CRM?** It is a really flexible and useful CRM. There is a lot that can be developed and tailored to your business experience and how your sales and other teams function. I have operated only on full subscription so can tell solely about the CRM and entire zoho ecosystem working together. However, the latter needs large improvement. **What do you dislike about Zoho CRM?** It has a lot other "portals" in its ecosystem which it streamlines functionality to that could have been in CRM from the beggining. Hence, you will always need to think about connecting various portals with different toolsets in your CRM and keeping them live, if they update it is not communicated directly in CRM ad you need to check those extra portals. The custommer support is separate for each and is the worst. Typically you get 7 days of waiting time and a response that pushes you towards Zoho parthers which get their replies faster and thus can help you quicker with your issues. Also, if one of such tools has an update you have to do it there separately. Also, fairly too many systemic issues and errors throughout the year. Sometimes a workflow starts on its own (labeled as a bug later), functionality on one of the portals of ecosystem gets broken and needs reconnecting. Some things that are deemed impossible in documentation still can be achieved, i.e. creation of a contact with the same emails. **What problems is Zoho CRM solving and how is that benefiting you?** Sales opearations and management, contact tracking and product data storage ### 25. Best site to manage leads **Rating:** 5.0/5.0 stars **Reviewed by:** Asmi B. | inside sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Zoho CRM?** Easy to understand and track leads and lead status Very neat and inclusive of custom fields for personal segmentation and filtering **What do you dislike about Zoho CRM?** Nothing honestly Very understandable and solves the work it's meant for **What problems is Zoho CRM solving and how is that benefiting you?** Leads assigning crm for proper filtering Is smooth and doesn't require lot of data ### 26. Customer relationship management **Rating:** 3.5/5.0 stars **Reviewed by:** Navya R. | Deputy manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Zoho CRM?** It becomes easy to handle and manage customer journey in simple way from creating lead and managing end to end **What do you dislike about Zoho CRM?** Only admin of the lead can delete and modify the task created in lead there should right internally so that same can be transferred **What problems is Zoho CRM solving and how is that benefiting you?** It's really easy to use in terms of managing journey and even providing the client portal where customer can also manage things at their own ### 27. Strong Feature Set **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Zoho CRM?** Zoho CRM has many capabilities. The ability to customize module fields and layouts is huge. Being able to easily add leads or contacts from my Outlook to Zoho CRM is a big win. I use Zoho daily. **What do you dislike about Zoho CRM?** You can get lost in the many capabilities if you don't invest time to learn how they work. Also, the custom reporting module is clunky and tough to use. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM was stickly a contact manager, but am now using it to track deals - the program does a great job with this and the KanBan view is a nice touch. ### 28. Cost effecient and versitile **Rating:** 5.0/5.0 stars **Reviewed by:** Henry S. | Agency Owner, Marketing Director, CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Zoho CRM?** Ease of use is there. Excellent number of feautures for tacking contact. and Easy to implement into most businesses. **What do you dislike about Zoho CRM?** The versitile number of feautures that it comes with, will allow most businesses use of its system. The ease of intengration is even better. Add lists with spread sheets. **What problems is Zoho CRM solving and how is that benefiting you?** The only problem is that there is a free version that is not shown or provided on how to obtain, if you cannot afford the paid version. ### 29. Streamline Your Sales Process with Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek A. | Data specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zoho CRM?** This software offers multiple channels to interact with and use multiple tools for the business which might be the plus point for the users **What do you dislike about Zoho CRM?** While this software is great choice for companies, but there curve of learning might be challenging for other peoples **What problems is Zoho CRM solving and how is that benefiting you?** By automating repetitive tasks and streamlining workflows, Zoho CRM helps sales teams become more productive and focus their efforts on high-value activities such as closing deals and nurturing relationships. ### 30. This tool has completely transformed the way I manage my customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Rodolfo D. | Presales Engineering & Deal Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Zoho CRM?** The tool is not that difficult to use I was able to customize fields, import data and get my customer management system up and running without too much trouble. I liked that I can customize the dashboards to my needs. I can see at a glance the status of my sales opportunities, project progress and customer interaction. **What do you dislike about Zoho CRM?** although the interface is user-friendly, there are times when the learning curve for some of the more advanced functions can be a bit steep. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM has allowed me to set up workflows that automate certain actions, such as email tracking, task assignment and follow-up reminders. ### 31. Review for Zoho CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Parveen g. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Zoho CRM?** It is a very good software to maintain the customer details , follow ups and sales numbers on a single click. reporting tolls and dashboard functionality is very good. **What do you dislike about Zoho CRM?** There should be a vedio tutorial to create a report and dashboard becasue for fresher its quite difficult to prepare the report **What problems is Zoho CRM solving and how is that benefiting you?** Maintaining the customer data and prepare the reqorts earlier I was using normal excel to maintain the data now its easy for me to hsare the instant report with the management. ### 32. Customer journey tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Priya R. | Eclipse play, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Zoho CRM?** It helped us in managing cutsomer journey on each stage from creating lead to final stage of journey **What do you dislike about Zoho CRM?** It's userface is quite difficult along with there is gap within sales flow, as it only have beta version **What problems is Zoho CRM solving and how is that benefiting you?** It is helping us to understand customer journey more effectively and to take decision basis on that which improves engagement with customer ### 33. Professional and Cost-effective CRM All in One **Rating:** 4.5/5.0 stars **Reviewed by:** Jay S. | Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Zoho CRM?** Highly customizable based on our business use case and integration with third party tools make us more profitbale business **What do you dislike about Zoho CRM?** nothing so far! the support is awesome and helped a lot duuring poilt phase of migration done **What problems is Zoho CRM solving and how is that benefiting you?** connecting business sales rep and customer in real time with quick response and SLA was basic ask and need for our global business which helped using this platform after succesful evaluation and implmentaion ### 34. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Viresh V. | Managing Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Zoho CRM?** Fantastic Product that serves all the critical CRM Features & that too at a great price advantage. **What do you dislike about Zoho CRM?** The user interface could be made better and easier, but it's still quite good where it is. **What problems is Zoho CRM solving and how is that benefiting you?** Managing customers & new leads ### 35. Best CRM Platform to filters the leads in easy way. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Zoho CRM?** Zoho CRM excels in managing lead flow. With the ability to generate reports, we can easily track leads and monitor their status or stage, such as whether they have been called, emailed, and so on. **What do you dislike about Zoho CRM?** I suggest making it simple for new employees to create reports by displaying all filters on the dashboard through a pop-up. **What problems is Zoho CRM solving and how is that benefiting you?** The Zoho Platform enables me to easily track my team's lead status on a single page by generating a report. The process is straightforward, even for experienced users. As someone who has been using this platform for quite some time, I can quickly create a report and receive updates from the team on their latest work status. I genuinely appreciate this platform. ### 36. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Anni Vi A. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Zoho CRM?** I like that it is user friendly and there are a lot of features we can use for the business. We have been using Zoho for almost 2 years and it is definitely something that we would be able to recommend to someone who is using crm on a daily basis. We use Zoho frequently. **What do you dislike about Zoho CRM?** None that I have encountered so far. Haven't reached out to customer support yet for any issues. **What problems is Zoho CRM solving and how is that benefiting you?** Able to sort leads in a convenient way. It's where we store all our lead info and where we add notes and documents for our leads. We can add tasks as well. ### 37. Benefits of using Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Payal K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Zoho CRM?** Zoho CRM offers a lot of wonderful features like user-friendly interface and various options to do customisation as per your convenience. Also, it is affordable as compared to other CRM solutions. **What do you dislike about Zoho CRM?** Sometimes, there are glitches and bugs but that was a rare case I had observed. **What problems is Zoho CRM solving and how is that benefiting you?** It helps in organizing the customer data which further helps in getting effective insights of customer behaviour. This aids to better dicision making and increase productivity. ### 38. A Well-Rounded Business Suite **Rating:** 4.5/5.0 stars **Reviewed by:** Daisy V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2023 **What do you like best about Zoho CRM?** Zoho One's versatility and cost-effectiveness stand out. Its comprehensive suite, seamless integration, and user-friendly interface empower businesses. Customization options and reliable support enhance its appeal, making it a strong choice for diverse organizational needs. Easy to use and implement. We do use it for daily sales operations. **What do you dislike about Zoho CRM?** Zoho One, while providing a comprehensive suite, may pose a learning curve for new users. Some occasional glitches have been reported, promptly addressed through updates. The abundance of features could be overwhelming, especially for smaller businesses with simpler needs. It's advisable to consider these factors alongside the platform's advantages when assessing its fit for diverse organizational requirements. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho One effectively tackles the challenges of fragmented tools by providing a comprehensive and integrated solution. The platform streamlines operations, fostering better collaboration and data sharing across teams. Its customization features enable a tailored approach to meet specific business needs, while the cost-effective nature ensures scalability without straining budgets. In essence, Zoho One has been instrumental in addressing integration issues, enhancing overall efficiency, and offering a versatile solution for diverse organizational requirements. ### 39. Bait and switch pricing - NON EXISTENT SUPPORT **Rating:** 0.0/5.0 stars **Reviewed by:** Richard K. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Zoho CRM?** Not much. Nice UI. Lack of customer support and failure to honor promotional price is why we are winding down use of any other Zoho products as well. **What do you dislike about Zoho CRM?** What minimal customer support there is tries to schedule calls for the middle of the night U.S. time. Very unsatisfying experience with this vendor. Was on 3 product of suite and evaluating 2 others - but enough is enough. **What problems is Zoho CRM solving and how is that benefiting you?** Never really solved many problems with Zoho that could not be solved *easier* somewhere else and at the same pricepoint. ### 40. Zoho CRM: Powerful Customization with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Jajeththanan S. | Co-Founder & Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho CRM?** Zoho CRM is its comprehensive customization options, allowing for tailored solutions that meet specific business needs. **What do you dislike about Zoho CRM?** Its steep learning curve, which can be challenging for new users to navigate and fully utilize. **What problems is Zoho CRM solving and how is that benefiting you?** Solves the problem of managing customer relationships by providing a centralized platform for tracking interactions, automating workflows, and analyzing data, which enhances sales efficiency and customer satisfaction. ### 41. Customer journey tracking tool **Rating:** 3.5/5.0 stars **Reviewed by:** Suman S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Zoho CRM?** This helped us in tracking journey of customer throughout every step starting from registering a custome to end customer after sales service **What do you dislike about Zoho CRM?** As this is administrator tool so every update needs to be change manually into the system there is no automatic update feature **What problems is Zoho CRM solving and how is that benefiting you?** It take off lot budern by having ai assistant in place which automatically answers all the queries from customer also it thave client portal which can make changes directly into the system ### 42. It is like having a full function, all department business in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Zoho CRM?** All the apps are integrated. It is really functional and useful for my own business as well as for my clients' businesses. **What do you dislike about Zoho CRM?** More training manuals would be helpful. Eventhough it is very user friendly, a manual might teach you a lot more about the apps and what they can do. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho One solves a lot of operational and process issues for small business. What is probably one of the best solutions for any small business is Zoho Books and the other Zoho apps that integrate with Books, like CRM or Bigin. Zoho Projects or Sprints is also very helpful due to the integration with the other business solutions that Zoho offers. The automation and integration features are priceless. ### 43. My experience from using ZOHO **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Zoho CRM?** Pararent orgs are easy to find and orgainse **What do you dislike about Zoho CRM?** U.i is a bit dull it feels lifeless to me **What problems is Zoho CRM solving and how is that benefiting you?** Organising Parent org data ### 44. Truely abysmmal customer support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Zoho CRM?** The width of products available in Zoho One is convenient, and there is often a product that will help your needs at a surface level. **What do you dislike about Zoho CRM?** UI is inconsistent across all apps, and terminology changes frequently. Customer support is abysmal and requires significant clarification to the point of diagnosing the solution for them. Most apps are not comprehensive and have multiple strange gaps in features leading to odd workarounds or tasks simply not being achievable. **What problems is Zoho CRM solving and how is that benefiting you?** Marketing and digital work. ### 45. Never recommend this platform. Zoho is a no go. **Rating:** 0.0/5.0 stars **Reviewed by:** Michelleanne B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Zoho CRM?** Initially, we thought that Zoho would be a good fit for our small organization. They had what seemed to be accessible CRM and PM platforms that were integrated and navigable. **What do you dislike about Zoho CRM?** The service provided was substantially underwhelming. We needed to change our Super Admin user after a medical emergency, and were told that the original user needed to provide information, which was not possible. After two weeks of dragging through and back and forth, and being denied a primary and backup, and not receiving responses because I was not the listed Super Admin, we got resolution, but it was too late for us. The damage had been done. The implementation had not been completed before our Super Admin had a medical emergency, and the team was not able to utilize the platform with any frequency. **What problems is Zoho CRM solving and how is that benefiting you?** They literally solved none of our problems. None. They cost us time and money and their delays ended up costing us a part of their fees when we asked for a refund. ### 46. Basic usage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Zoho CRM?** I like that I can see the life of the recruitment process **What do you dislike about Zoho CRM?** That a person who only authorizes a yes or a no for a candidate should pay the same cost for the license **What problems is Zoho CRM solving and how is that benefiting you?** The filtering and selection of the candidate, know the life of the process ### 47. One of the Best CRM Platform we have. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Zoho CRM?** One of the best thing of Zoho CRM Platform is there Dashboard. There Dashboard is very well designed and they have placed all there headers properly so that beginners can also catch the platform very easily. We can even filter the Leads in the platform. **What do you dislike about Zoho CRM?** I don't have anythnig to discuss in this box about Zoho platform that i don't like. Overall I'm happy user. **What problems is Zoho CRM solving and how is that benefiting you?** I'm using this platform from last 2 yrs and I know every fields usecase of this platform. This platform helps our overall Sales team achievement Problem. With the help of this platform we can track leads with just making reports. ### 48. Jack of all trades, master of none **Rating:** 4.5/5.0 stars **Reviewed by:** Benoît D. | Sales Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Zoho CRM?** Easy to use and manage. There is barely no need of external help to configure the CRM. Quite a lot of modules and options that allow you do a wide range of things. Great flexibility to customize the Front-end and fields to be used. User access is also easy to parameter. I would say this is clearly a good CRM for mid-size companies. **What do you dislike about Zoho CRM?** There is a huge gap in terms of integrated telephony for sales people. It's impossible to link your mobile phone number to the CRM and call from the CRM. Emails integration could be smoother but works fine. Custom automations might require coding. There is no "list" function but rather some filter view that you can save. Schedule a meeting functionnality is a mess. **What problems is Zoho CRM solving and how is that benefiting you?** Complete suite of sales applications that we can use to follow our pipeline and opportunity management. ### 49. ZOHO'S REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavi U. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Zoho CRM?** ZOHO IS A REVOLUTIONARY PRODUCT, NOT JUST LIMITED TO ONE SERVICE BUT BEING A ONE STOP SOLUTION FOR CRM SYSTEMS. IMPLEMENTATION OF THIS PRODUCT HAS BEEN A GAME CHANGER FOR OUR ORGANISATION AND SUPPORTS US IN THE BESTEST WAYS. **What do you dislike about Zoho CRM?** WE DONT FACE ANY BOTTLENECK WITH ZOHO AT THE MOMENT. **What problems is Zoho CRM solving and how is that benefiting you?** We use zoho majorly to track emails, create campaigns and automate user journey through that service which helps us with marketing and lead capturing. ### 50. Could be so much more **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Zoho CRM?** The CRM is better than Salesforce (just) **What do you dislike about Zoho CRM?** Where do I start, inflation busting increases, apps that are great on paper but unusable, 3rd grade support. Zoho we'd love to love you but you could do so much better. **What problems is Zoho CRM solving and how is that benefiting you?** crm ## Zoho CRM Discussions - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [When is Zoho going to make an update in their visual environment?](https://www.g2.com/discussions/26596-when-is-zoho-going-to-make-an-update-in-their-visual-environment) - 2 comments, 2 upvotes - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote - 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[Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) - [Zoho Forms](https://www.g2.com/products/zoho-forms/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Marketing Automation](https://www.g2.com/products/zoho-marketing-automation/reviews) - [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) - [Zoiper](https://www.g2.com/products/zoiper/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Configuration - cpq** - Configuration Rules - Price Configuration - Visual Configuration **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customer Requirements** - Quoting - Configuration - Pricing **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Content** - Document Collaboration - Versioning - E-Signature - File Request - Feedback **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Contracts** - Creation - Negotiation - Execution **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Agentic AI - Sales Gamification** - Autonomous Task Execution **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Peformance Tracking **Revenue** - Invoicing - Matching - Recognition **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Document Management - Insurance CRM** - Documentation handling **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Employee Features** - User Profiles - Notifications - Mobile ## Top Zoho CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,257 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)