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Perplexity Reviews (129)

Reviews

Perplexity Reviews (129)

4.5
129 reviews

Pros & Cons

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Muzammil G.
MG
Graphic Designer
Graphic Design
Small-Business (50 or fewer emp.)
"Disappointing AI tool slow, inaccurate, and not reliable"
What do you like best about Perplexity?

I haven’t used Perplexity extensively, but I like that it provides AI-powered answers quickly and is easy to access online. Its interface is clean, and it can be useful for simple queries or research when needed. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

I’ve used Perplexity for a while, but honestly I find it extremely disappointing compared with other AI tools like ChatGPT. One of the biggest issues is how poorly it seems to recognize and understand questions. Even relatively simple queries can take a long time to process, and the answers are often incomplete, vague, or irrelevant. It frequently feels like the AI struggles to parse my input correctly, which makes it frustrating to rely on for timely information or research.

Even after upgrading to the Pro plan, I noticed very little improvement. The Pro plan is extremely costly, yet the core problems remain: it still takes too long to interpret a question and generate a meaningful response, and it often seems to lack updated information. Compared with other AI platforms that keep their knowledge more current and adapt quickly, Perplexity feels stuck with outdated information, which makes it hard to trust for accurate, reliable answers.

Efficiency is another major problem. While other AI tools can produce responses almost instantly, Perplexity often takes an excessive amount of time to handle a single question. If you need quick research or fast content generation, that delay becomes a serious productivity barrier. Even small queries that would take seconds elsewhere can drag on for minutes here, which is especially frustrating when you’re trying to get multiple answers in a short span.

The quality of the responses is also a consistent point of dissatisfaction. Many times, the answers come across as generic, incomplete, or disconnected from the context of what I asked. As someone who expects precise, contextual, and actionable information, I often feel Perplexity doesn’t deliver. It doesn’t handle nuanced or complex queries well, and even straightforward questions can result in responses that are only partially correct or completely off-topic. On top of that, the lack of updated or live data is a major drawback. In today’s fast-moving digital world, having AI with current, real-time knowledge is critical, and Perplexity doesn’t provide this adequately. That limitation reduces its usefulness for research, trend analysis, or any situation where up-to-date information matters.

The user interface is clean and visually simple, but it doesn’t make up for the performance issues. It may look appealing at first glance, yet the speed, accuracy, and overall reliability fall far short of what I expected. For users accustomed to high-performing AI tools, it can feel like a significant step backward.

Pricing is another concern. The Pro plan is not only expensive, but it also doesn’t provide value that matches the cost. When you’re paying a premium, you expect a premium experience, and Perplexity Pro still struggles with core functions like question recognition, speed, and accuracy. That makes it difficult to justify the investment, especially when other AI solutions deliver better results at lower or comparable prices.

Because of these issues, I now use Perplexity only minimally. I keep it installed and test it occasionally, but I don’t rely on it for daily tasks or research because it consistently underperforms. Compared with alternatives like ChatGPT, which in my experience offers faster responses, stronger understanding, and more up-to-date knowledge, Perplexity feels frustrating and inefficient.

In conclusion, while Perplexity markets itself as an AI answer tool capable of handling queries intelligently, my experience has been largely negative. It struggles to recognize questions promptly, often produces incomplete or inaccurate answers, lacks updated information, and feels unnecessarily expensive for the performance it delivers. Even the Pro plan doesn’t address these fundamental issues. As a current user, I find it unreliable for practical use and have largely stopped depending on it for meaningful results. If Perplexity wants to improve, it needs to focus on speed, accuracy, question recognition, updated data integration, and overall reliability especially for paying Pro users. Until then, I can’t recommend it as a primary AI tool, and I find it hard to justify continuing with it given the many alternatives that provide better, faster, and more reliable performance at a lower cost. Review collected by and hosted on G2.com.

Akash J.
AJ
Outreach Program Officer
Small-Business (50 or fewer emp.)
"A Reliable Research Partner for Impact-Driven NGO Work"
What do you like best about Perplexity?

What I like best about Perplexity is its ability to deliver concise, accurate, and well-researched answers with transparent source citations. It feels reliable because you can immediately trace where the information comes from, which builds trust. The interface is clean and focused, making it easy to explore follow-up questions, compare perspectives, and understand complex topics efficiently without getting overwhelmed. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

One thing I positively dislike about Perplexity is that its concise answers can sometimes feel a bit brief, especially when exploring deeper or more nuanced topics. However, this also encourages users to ask follow-up questions and dig further, making the learning process more interactive and focused rather than overwhelming. Review collected by and hosted on G2.com.

Sheeba T.
ST
Contributor
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Reliable, Up-to-Date AI for Effortless Content Creation"
What do you like best about Perplexity?

I have been using quite a few generative AIs recently for content and research. I came across Perplexity Pro when my telecom provider was offering a 1-year subscription for free. It was a nice opportunity to try a new tool and compare it with other AIs. I was not disappointed. It is capable of providing the latest information on any topic. The sources are reliable, and the information is accurate. I use it for content marketing on a daily basis. I was helpful in many ways. Writing Blogs and Articles, the copy and content are easy. It has helped with content on different industries of Fintech and Real Estate. Pro research is even more advanced and detailed. It provides the latest stories on trending topics in all categories. Personalizing our feed is a nice feature so that articles are curated according to our choice. Voice Assistant is awesome. It can also give a reminder of real-time updates. It can write message replies and emails. Our search is safely saved with the option of incognito mode. We can have Bookmarks of our content. The interface is neat and user-friendly. It is easy to implement and integrate.

It provides the list of links from where the response is generated, which is good for validation. This visible citation is a plus of this tool.

The thread feature is execellent for futhure reference.

It is a good competitor of Google and ChatGPT. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

The answers are mostly satisfactory, but at times too general. The Pro version is pricy. We cannot completely rely on AI Assistants for creativity and personal touch. Perplexity might not be suitable for Coding. Review collected by and hosted on G2.com.

Adesh G.
AG
"A user-friendly and up-to-date source of information"
What do you like best about Perplexity?

What I like the most is that Perplexity is always up to date. Whenever you ask a question, it provides up to date data and information. I use it daily because it is important that we always stay informed. I would also advise others to use it so that their knowledge and general awareness increase and it helps them stay up to date. Additionally, its setup is very easy, and it is very user friendly. In my experience, it is much quicker to understand compared to any other application, and I would advise others to try it as well. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

In most cases, this app is fine, but the detailing it requires or the very detailed answers to questions are not fully available yet. Also, if features like creating images or videos are added, it could become even better. I think if all these things are added in the future, then there will be no need for apps like Gemini and Chatgpt. My hope is that this app remains fully updated and soon brings features like image generation, video generation, and audio generation. Review collected by and hosted on G2.com.

Bhanu p.
BP
IT Head
Information Technology and Services
Small-Business (50 or fewer emp.)
"A quick and reliable research tool with source citations"
What do you like best about Perplexity?

What I like most about Perplexity is how quickly it provides clear and relevant answers. Instead of going through multiple search results, it summarizes the information in one place and includes sources, which makes it easy to verify details. The interface is simple and easy to use, and it works well for quick research and learning new topics. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

In some cases, the responses can feel a bit brief, especially for more complex topics that need deeper explanations. Occasionally, the same sources appear repeatedly. Some advanced features are also limited to paid plans, which may not suit all users. Review collected by and hosted on G2.com.

Ar. Smriti S.
AS
Junior Architect
Small-Business (50 or fewer emp.)
"Radical Transparency and Real-Time Answers Set Perplexity Apart"
What do you like best about Perplexity?

Perplexity is excellent because it functions as a transparent answer engine rather than just a chatbot.

The three things I like best are:

Radical Transparency: Every answer includes inline citations, making it easy to verify facts and give credit to original sources.

Real-Time "Freshness": It is built to browse the live web, making it more reliable than static models for breaking news or updated data.

User Choice: It allows power users to toggle between different "brains" (like Claude or GPT) to get the best reasoning style for a specific task. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

Perplexity's biggest weaknesses are its creative limitations and legal controversies.

Weak Creativity: It is a "search engine first," meaning it’s great at summarizing facts but often feels clinical or "choppy" when you need deep brainstorming, nuanced writing, or complex problem-solving.

Legal & Ethical Issues: As of late 2025, it is embroiled in high-profile lawsuits from publishers like The New York Times and Reddit. They accuse Perplexity of "data laundering"—using stealthy crawlers to scrape content while bypassing the standard rules that protect creators' work.

Reliability Gaps: Because it relies on the live web, its accuracy is only as good as its sources. It can sometimes treat low-quality forum posts (like old Reddit threads) as established facts or misattribute quotes to the wrong citations. Review collected by and hosted on G2.com.

Pournami p.
PP
Audit analyst
Enterprise (> 1000 emp.)
"Perplexity AI: Lightning-Fast Resume & Email Hero"
What do you like best about Perplexity?

Perplexity feels fast and “one tap” because it gives direct, synthesized answers instead of a long list of links, pulling from multiple reliable sources in real time so you don’t need to open many tabs or scroll through SEO content the way you often do on Google. Many users who do research or professional work find that this answer-first design cuts their search time significantly while still keeping everything verifiable through citations, which makes it natural to stop using Google for most everyday queries. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

Sometimes Perplexity delivers inaccurate answers or misinterprets queries, and even repeating the request multiple times fails to correct it, which is incredibly frustrating. This stems from AI models predicting patterns rather than truly comprehending context, leading to persistent errors on nuanced or ambiguous prompts despite iterations. Review collected by and hosted on G2.com.

Mahesh P.
MP
Sr MIS Executive
Accounting
Mid-Market (51-1000 emp.)
"Perplexity: My Super Smart Helper!"
What do you like best about Perplexity?

What I like best about Perplexity is how it always gives super honest answers with real links from the web, so I never worry if something's made up. It's like a magic search that explains hard stuff in easy words, perfect for kids like me.

Super Fast and Smart

It finds info quicker than asking Mom or Dad, and shows where it got it from. No fake facts!

Helps with Everything

From homework to fun ideas, it remembers what we talked about before and makes school fun. I tell all my friends to use it! Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

I don't dislike much about Perplexity, but sometimes it asks me to pay for extra stuff when I want more big answers. It's like a game that says "buy coins" after a few free plays.

Small Things That Bug Me

The free part works great for school, but I wish unlimited questions didn't cost money. Also, it can't see my pictures yet, so I can't show it my drawings.

Still My Favorite

Overall, it's awesome and way better than other apps. I'd use it every day even with those tiny issues! Review collected by and hosted on G2.com.

Vijay S.
VS
Customer Success Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"A Time-Saving, Versatile Tool That Seamlessly Integrates with Our Workflow"
What do you like best about Perplexity?

It's truly a time saver. I use Perplexity for a wide range of tasks, from conducting research and composing effective emails to gathering up-to-date information. Integrating it with our in-house tool to enable AI agents was also very straightforward. We haven't needed to contact support, as the platform has worked so well that we never even considered reaching out. Overall, it's a great tool. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

Everything has been good so far, and it would be even better if they included a human-like AI feature. Review collected by and hosted on G2.com.

Chawn S.
CS
Virtual & Outside Sales Account Manager
Small-Business (50 or fewer emp.)
"Fast Processing, But Needs Instruction Clarity"
What do you like best about Perplexity?

I like that Perplexity has the potential to be a really great app for developing. It seems to handle the front end piece well, and even allows you to feed HTML into another app, AI app, or an actual developer. It probably does a good job with that but requires a lot of coaching. I appreciate that it processes a lot quicker than other AI apps, which expedites the process of getting things done. This is really helpful for me since I have a full-time job and still need to manage my time efficiently. It allows me to get the front end completed in a shorter amount of time, maximizing the time I have for other aspects of developing the app. Setting up Perplexity was pretty easy, and I got a free twelve-month pro upgrade, which was a plus. Review collected by and hosted on G2.com.

What do you dislike about Perplexity?

Perplexity doesn't do well with instructions. I actually spend a lot of time creating an overview of what I need, but it sometimes omits important information without asking for permission. This omission is quite problematic because it's crucial to the development of my app. I asked Perplexity about this, but it initially said it didn't omit anything when it actually did. This happened repeatedly, making me not trust it fully. Additionally, it can't develop the front end shell, which is something I expected it to handle. Review collected by and hosted on G2.com.

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Perplexity Features
Reliability
Data Security
Complex Query Handling
Natural Conversation
Understanding
User Interaction Learning
Error Learning
Creativity
Content Accuracy
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Perplexity
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