I have been using Gong for the last 6 months, and this has transformed the way I run my sales call and follow up with my prospects. Gong integrates with Zoom (for our conferencing) and Aircall (for our calling), and now with our Gmail, so that 100% of our sales conversation are captured!
I have now the habit of reviewing all my calls, good and bad, sharing them with the rest of my team for feedback, and capturing bits for our library of calls. While it's not always easy to go and listen to your calls ("I hate my voice on recordings!), it has really taken my performance one step further. The automatic detection of topics (depending on our script and talking points that we had setup in the system) makes it very easy to navigate in calls. The transcript is reliable as well, and helped me several times get all my action items together.
Gong also has actionable insights on talk ratio, patience, filler words which also help you improve your calls..
Finally, looking at the metrics at the team level has helped us put together best practices and look at our efficiency, and not just at our absolute performance.
Better visibility into our Sales conversations.
Training of all reps, new and experienced!