I don't even know where to star here. If I was told that I could only keep one sales tool in my life, it would be gong. I would actually buy the license myself if my company didn't - that is how much I have come to rely on this software, that I wish I had invented myself because just, duh.
I take zero notes anymore as I am 100% in listening mode and I don't have to worry about forgetting what they said. As we release new products, I use the keyword search for the "other party" and immediately hit up old prospects with the new product news. Our client success team listens to the calls before we even chat about our new deals, so they are up to speed. Our marketing and product departments listen for feedback. And we haven't even talked about the actual sales team or leadership that uses it for all of the obvious reasons.
We have seen a huge increase in our time to onboard sales reps (and CSM's likely) because we can point them to what good looks like, with specific use cases, so easily. I could literally type a novel so I am just going to stop here and say why on earth are you even reading reviews online b/c this is a no brainer. Review collected by and hosted on G2.com.