SurveyMonkey Reviews & Product Details

SurveyMonkey Overview

What is SurveyMonkey?

Trusted by 98% of the Fortune 500 and used in over 335,000 organizations, SurveyMonkey’s gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey.com

SurveyMonkey Details
Languages Supported
German, English, French, Dutch, Portuguese, Spanish
Product Description

SurveyMonkey is a provider of web-based survey solutions, trusted by millions of companies, organizations and individuals alike to gather the insights they need to make more informed decisions.


Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
45,298 Twitter followers
LinkedIn® Page
www.linkedin.com
1,527 employees on LinkedIn®

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SurveyMonkey Reviews

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Associate Marketing Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Open Discussions in SurveyMonkey
NQ
Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is one of the best solution for your survey needs. It has a variety of option that you can add in your survey to get customized inputs from your users. You can share the survey with a variety of options and can reach out a wider audience. You can also see a variety of charts with data processing already created by the Survey monkey website. This is very convenient for me as I take a long time in creating a good plot. You can also add your company's logo to the survey to make it look more official. For different fields it suggest some questions to you and sometimes those questions are the ones that I consider. It also helps in integrating accounts from google or Microsoft and helps in taking surveys from a targeted audience Review collected by and hosted on G2.com.

What do you dislike?

All the cool features are paid. You can add a logo only when you get a paid version. You can

only export your data to excel your other formats if you have a paid version. However if you just want the plots to be generated without the complete data, I suggest this is the best way to go about taking your survey. I also don't like the cloud storage as there might be a case that the data is not secured. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In case you want simple things to ask your company. it is easier to use google or teams forms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am conducting various feedback survey for my teams on various initiatives that we have in our company and I personally feel that this is the best software as I have the paid version. It gives me a lot of flexibility to include different question and get different sentiments from the user. It also helps to make the survey more interactive and helps the user to have more interest in the survey. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a great platform that helps build surveys, create polls and questions to know about opinions. It help integrates with various accounts like google or Microsoft to make sure that people filling in the survey are authentic and there is no data privacy issue. Within an organization, it helps cater to various needs of employee and take feedback from them on various issues. It is a great way to gather insights and perform analysis to get useful takeaways from it. Review collected by and hosted on G2.com.

What do you dislike?

It uses cloud platform to store data in the backend which can be data security issues and compliance issue. It is really helpful tool but needs database in backend which comes at a cost. it does not have features like pay per use which lead to annual packages and more cost for additional services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is really helpful in addressing all challenges and allowing people to know about others opinion and get votes on some items. It is really helpful in addressing challenges from other tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

great survey design and building tool

easy to work on for developers and intuitive to use

great UI and ensures polling, voting options

used by a lot of clients and integrates well with various accounts and cloud services

low cost of service and maintenance

great capabilities and features Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

What's great about Survey Monkey is how easy it is to use, a simple click and you are redirected to the survey. It is also well know and users tend to trust it before other survey apps, making the experience better. In terms of creating a survey, they present all of the correct tools you need to create a 100% trustworthy document that really helps. User experience is enhance by these easy to use features to create and design, definitely the best app out there. Review collected by and hosted on G2.com.

What do you dislike?

Not much is to dislike about Survey Monkey, there is a slight learning curve on learning how to use it but they do a good job showing you how to. Once you review all of the steps and get a hold of it, everything works swiftly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try and definitely browse through all the options, it is really easy to get a hang of it, even if you don't have any experience. Watch tutorial videos and work your way around the webpage to enhance your user experience, definitely worth it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Survey Monkey whenever we implement something new in work, it helps get all of our peers feedback in a very friendly and easy way. It definitely is a great tool to have to review and enhance changes. I helps keeping everyone involved and happy at the same time. Really essential to have a healthy workplace -try it out. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a great tool to help build and create survey that have in built templates and allows to add various show logics for questions and answers and helps developers to create easy to make surveys and for analyst to create insights from the data received. It can integrate with Microsoft or google account and is a safe tool to use. It allows to have sql developer or oracle tool as backend and have data stored on any platform like excel or in any other format. It has ability to make surveys anonymous as well so that the person filling is survey cannot be identified. Overall, it is a widely used tool and also can be floated to clients to get their feedback or to employee to know about employee engagement. Review collected by and hosted on G2.com.

What do you dislike?

It requires large memory and needs cloud backend to store large amount of data. it also requires account to login but sometimes can be used by people outside the organization which can lead to potential data leaks. It also has issues as it cannot let it customize its basic tool and does not give independence to developers to have shortcuts created. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is highly recommended for day to day business operation opinions and has option to have polls or votes to gather information about opinions from other as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

cost effective solution

great survey creation and management tool

allows features and integration to analyze data

intuitive UI and graphically appealing

host of features and capabilities Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The best thing i like about SurveyMonkey is that it is very easy to use and has a lot of features that can be used as promoted by them.

They have a lot of templates and a lot of ready to use questions with various types of questions such as chose one from a list or type your own answer of chose a number on a scale from 1 to 10 and so on.

Also you can link your social media sites.

The design of the email to be sent is also editable where you can customize it depending on your company own branding by adding your logo in addition to the color scheme, you can link a website as well and the most important part is that you can see all the reports in the end such as who received the email and who opened it and how many times it was opened and incase you have a url linked then you can see who clicked on them.

Also regarding the reports, you can chose from several report types and understand all the info easily. Review collected by and hosted on G2.com.

What do you dislike?

The bad thing is that you are not able to generate reports using the free version, and to be able to remove the surveymonkey logo from the footer you also have to be a paid user. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it, you can use the free version and get the same type of work as others that require you to pay for what you get here for free Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I used SurveyMonkey to collect end of year reviews from our clients using built in templates and its easy to use. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The reports are my favorite. The fact that I don't have to sort through responses and can get detailed information from just the click of a button truly helps me reduce work and increase productivity. I also love that I am able to export the reports in different ways - if I need a PDF, it's there. If I need to enter the data into Excel, I can do that, too! Review collected by and hosted on G2.com.

What do you dislike?

I would like the ability to integrate surveys into existing social media. I wish there were a way to use the SurveyMonkey surveys on Instagram or Facebook so that I could ask that specific group of clients questions without having to worry about sorting through answers of other clients. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SurveyMonkey is so easy that a primate can use it! But really, no hate to primates... anyone can use SurveyMonkey! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With so many clients that are served in so many different areas, I find it very helpful that I can sort and label each of them in the areas that we work with them. Review collected by and hosted on G2.com.

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Retention Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The easy developer and user tools. I can create a survey within my group quickly and efficiently. I have used the service as a user, administrator, survey member and a student. I've most recently used survey monkey in order to poll friends and family about a lifestyle business that I'm currently creating and managing. It's fun to use and takes out the guess work of coding my own surveys. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are issues with surveys being unavailable when sent out. Time out issues can also be a problem. Users that are running VPNs on their devices sometimes report issues and have to disable that function. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's best to approach making a survey by looking at what impact you want it to make and the feedback you're looking for. The interface is largely simple to use but it takes constant feedback to make the surveys effective in the workplace Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When making decisions that require participation within the company, we find that the anonymous survey route tends to yield more honest responses in an effort to combat groupthink. Also to get more employees involved with the creative/feedback process. I also hope to use in my current field in order to create educational models for students, teachers, and administrators. Review collected by and hosted on G2.com.

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program coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I not only enjoy the layout and logo of this company but it does have a fairly user-friendly layout to the entire webpage format they have. It allows you to navigate and work on multiple things at a time which is very helpful when you need to get things done in a quick manner, for work or even on a personal project. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that there are in fact some limitations with this platform. You could try to make your surveys or information you are searching for be a bit more involved and this site does not allow for so much depth in a task. It is good for limited resources but if you need to layer your information or results then it may limit you with the results you are looking for in the outcome of the survey responses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think there are a few things: I would say depending on what you are looking for this is a great place to start if your demands are minimal in your work space or for a personal project. There are several pages and features available even if you are not paying for a package of substantially more items. If you need a basic, quick, and easy platform to get you some results from internal or external sources then this is the place to begin. You can even input your own logo or branding to make it more appealing and understanding to your customer or employees.

I don't know what else you want me to say about this product but I think with a lot of help can be provided from their customer support group so just look for the line or chat feature and you should be able to get. This is a good place to start but once you become a pro at this platform or have the funds to utilize somewhere else!!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It gives me the opportunity to put something together for when I need a mass amount of results which can usually be most effectively collected through a survey. For what I need, I am usually able ot get this information and survey set up for FREE depending on the limitations I am willing to have within the surveys I put together. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of creating business-ready surveys. It very simple to use in terms of the user interface (even a novice can build surveys), allow for both template-based structure & a lot of customization and provides analytical insights. It has got good integration capability with key business applications like CRM, marketing, collaborative tools and more. I have myself created survey to get user feedback on some of the tools that I manage for my organisation. Review collected by and hosted on G2.com.

What do you dislike?

To get better analytical outcomes from the surveys, it might be not very cost effective. To perform an adequate level of analytics at least a mid-range version would be required. The basic package has limited functionalities. Customer support is an area which will require attention. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Its typically use to gather opinion and inputs on certain key aspects of the business like all employee meetings, employee engagement programs, tools & processes and more. Its has been cost effective and a faster way to accomplish business requirements. No dedicated team is required to handle survey related need which results in cost savings. Review collected by and hosted on G2.com.

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Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's easy to make a survey, to distribute the survey and to review the data Review collected by and hosted on G2.com.

What do you dislike?

Might just be limited by the access I have or the way I set up my survey, but sometimes I have to export to excel in order to analyze the data more deeply. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I suggest you use the tutorials they offer and fully explore the site. I recommend you do a trial run, send the survey to yourself and take it and look at the response to make sure it looks the way you want it to. Remember to set and end date. You can also send reminders. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I do my staff work environment survey yearly in Survey Monkey to see how they are feeling about important issues and what we need to work on as a group. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is really intuitive and can be used by analysts , marketers and developers even though without any coding experience to design and build low code surveys. It can have multiple question and answers depending on various show logics in place. It has tool to create drag and drop icons that can be used to create surveys. It has automated template design and variety of design to choose form which allows re-use of templates and decrease in effort and time. It is also useful in gaining insights into customer reviews and perceptions. It is really helpful for people to understand co-workers opinions as well as it helps to improve business decisions and employee satisfaction Review collected by and hosted on G2.com.

What do you dislike?

It requires database and data warehouses as backup to store records and their data at backend. It requires huge memory requirement and cloud infrastructure setup to store data and integration with Microsoft or google account to fill in form. It has great features but are really costly and requires some training to use them. It is also not recommended for small or mid sized organizations where cost can become an issues as it does not allow cost to be per use but have monthly or yearly packages. there was no help in deploying and using it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is highly recommended as it is a safe and effective way to get opinion son variety of issues and has customized templates that can help to create smart and greatly designed surveys. it is really great means to get important business insights from peers and client that helps improve business. it is also effective in making it intuitive way to get opinions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

cost effective solution

easy to deploy and use it by even naïve people

great survey creation and design platform

really effective means of getting insights that helps take business decisions Review collected by and hosted on G2.com.

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Student
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Survey Monkey is fairly simple and straightforward to get started. Any novice with no prior experience whatsoever can build a survey with ease. The templates are helpful to get a headstart; better yet, it will build a survey for you based on your goals. You could mention your intentions, and they will cater to the survey for you. And all of this is free. A start to survey modeling couldn't be any simpler. Review collected by and hosted on G2.com.

What do you dislike?

In some surveys, I have to use HTML and Javascript to design the survey as desired. For example, I have worked on surveys, where the embedded video should not have any playback buttons or controls. The Javascript effectively allows disabling such features. In my experience so far, Survey Monkey does not have the flexibility to code on the survey to ensure a desirable interface.

Similarly, more users could certainly benefit if only the premium price were a little lower. A $25/month/user could be a hefty price to pay for small teams who need features beyond the free version but are unable to afford the price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for an online survey platform that is quick and minimal, this is for you. Of course, Survey Monkey works well with accomplished surveyors, but it worked well for me as a novice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Survey Monkey helps me create simple surveys with minimal effort. As a student of social science, I work closely with surveys. Many of my classes rely on working with designing surveys and analyzing datasets. But many times, such as in academic projects, they do not have to be sophisticated or fancy. That's when Survey Monkey comes in handy. They help me deliver what I desire quickly and effectively. Review collected by and hosted on G2.com.

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Legal Administrative Assistant
Legal Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really enjoy how customizable the survey formats are as well as SurveyMonkey's suggestions and templates for a wide range of data collection. I can make surveys that are as simple as data collection for contact info or as in depth as employee experience working with our organization. That way, when we distribute surveys, we will be getting answers that address the specific questions we have. I have also really benefitted from the ability to extract data into excel sheets and pdfs to then use it with other applications. Review collected by and hosted on G2.com.

What do you dislike?

I wish that the data presentation function was more customizable. As of now, the ways to compile and present data are not super user friendly and I prefer to download survey results and create my own presentations versus using the integrated formats in SurveyMonkey. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Within a specific group, we are using SurveyMonkey to gauge what projects we should begin developing as we begin wrapping up a few current ones. We have used surveys to get feedback from employees across the organization for what kinds of issues they would like to see addressed and that will help guide our project development going forward. Review collected by and hosted on G2.com.

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Procurement Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a great tool that helps us create some customized surveys that can help to gain insights into opinions and trends followed by various workers and use them to make important business decisions. It has great drag and drop tools and helps create questions and answers that can be based on various show logics and can have various templates. It is also helpful for developers to create tools and applications that can embedded that can pictures, videos or graphics or animations. It helps integrate with various accounts like Microsoft, office365, or google. It can be sent as a link on outlook as a mail to various participants. Review collected by and hosted on G2.com.

What do you dislike?

It requires cost for services and maintenance and has high requirement of memory and infrastructure. it requires database or data warehouse to store data in backend. it allows cloud integration as well but that comes at a cost and with public cloud there is risk of data leak and issue with security. It requires some level of understanding by analyst to help build surveys. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is really helpful in floating different surveys and customized based on names in the database and have different options based on their positions. It has helped get honest reviews and make changes in organization based on that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

cost effective solution

great survey management tool

intuitive to tool use

low maintenance tool and useful to get opinions from people or client Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

a) Simple to use- Even a first-timer can quickly understand the tool and create an effective survey that meets their requirements. Requires no special training in creating a survey

b) Excellent tips to improve survey quality- Survey Monkey has excellent tips to improve the quality of the survey. The tool literally handholds users to create a well structured and professional survey.

c.) Great insights on the survey- Survey's created on Surveymonkey come with an opportunity to share the survey and get responses for the survey. Survey monkey also provides great data insights on the responses. Review collected by and hosted on G2.com.

What do you dislike?

a) Pricing- Personally I find the paid responses pricing a bit expensive

b) Non-transparency - I would like to have more information on how the panel for responses are recruited..while Survey monkey provides with options for different targeting/cuts of the survey audience( be it age, gender, income etc), more information on the methodology will help

c) I did find a limitation in creating a cross tab questions, it actually did not meet my expectation while creating a survey question. Maybe the feature is available in higher upgraded plans. This information was not available while creating this particular survey Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Simple to use and one-stop-shop for all your survey requirements.From creating a survey to admin a survey to analyse the results. Saves a lot of time and energy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1.Create effective survey quickly.

2.Get perfect audience profile with specific audience targeting available.

3.Easy to get insights on the survey responses.

In short saves a lot of time, energy and expertise to create and administer surveys Review collected by and hosted on G2.com.

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