Uptime.com Reviews & Product Details

Uptime.com Overview

What is Uptime.com?

Our solution pairs robust data with intuitive, easy to use reporting for professionals to quickly identify necessary website infrastructure repairs and optimizations. Both small and large organizations turn to Uptime.com for a highly reliable monitoring service. If there’s an outage, Uptime.com’s advanced alerting system notifies the right contacts of the issue. The software seamlessly integrates into your workflow, allowing push notifications from top apps like Slack, Pagerduty, Hipchat, as well as providing email and SMS alerts. Use public status pages to keep website visitors informed of any issues. Performance matters. That’s why Uptime.com goes beyond monitoring to provide critical details on your site’s speed and overall domain health. Scan your site daily for malware and viruses, keep tabs on your mail servers and utilize RUM reports get critical insights on actual site visitor behavior. Uptime.com provides enterprise-level IT tools with straightforward pricing.

Uptime.com Details
Website
Product Description

Get notified by SMS or email if your website is down. Uptime checks your website at one minute intervals from 30 different locations across 6 continents.

How do you position yourself against your competitors?

Uptime.com is designed with you in mind. User experience is at the forefront of every design decision. Our setup process is streamlined to make it easy for you to create checks and alerts quickly. Your dashboard instantly displays important statistics upon login, and you can dig deeper into each check for more detailed information.


Seller Details
Seller
Uptime.com
Company Website
Year Founded
2013
HQ Location
New York, NY
Twitter
@uptimemon
1,232 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®

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Uptime.com Screenshots

Uptime.com Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

My team loves the graphs on this platform and checks are very easy to configure.The status pages are also fantastic so that we can put out a professional looking status page on our cloud services along with incident reporting. Combined with SAML logins for staff, and configurable alerts, and integration with our alert platform Opsgenie, this is one solid package for external monitoring. Review collected by and hosted on G2.com.

What do you dislike?

I'd like to see some more configuration options on the alerts, especially for ICMP. Different levels of alerts based on latency would be helpful. Additionally, we'd like to be able to see 1 minute graphs as opposed to only 15 minute graphs. As of now, if you want to view 1 minute graphs you need to send your data elsewhere such as wavefront.com. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it. Solid product and solid support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Uptime to monitor our client's internet connections. It allows to track outages and latency and receive alerts for various outages. Review collected by and hosted on G2.com.

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Co-Founder, Director web and mobile apps
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the simplicity of the UI and I find that there is a good assortment of monitors, from regular web monitors to simple transactions and also end-user performance. Their support team is easy to reach and team members react very promptly. I had an issue with an SSL certificate monitor and they addressed it quickly. Review collected by and hosted on G2.com.

What do you dislike?

I wish we could set the user-agent string of the monitors. It required some coding for us to recognize the user-agent and not treat it like it was an old IE or something like that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was just looking for a simple tool with a dashboard to show a customer, who wanted to keep up with the uptime. It's worthwhile having a 3rd-party like Uptime for a neutral view on our systems. Review collected by and hosted on G2.com.

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Monitoring / Configuration Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

API Monitoring:

We tried 6 diffrent tools for our chain of API requests, non of these could configure all of them but Uptime could. Review collected by and hosted on G2.com.

What do you dislike?

Currently there is no agent for intranet application monitoring but it's on the roadmap from what i heard

Edit:

intranet Agent is now there, will edit again when we are ready Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring of our public API's, so that we get quick alerts if something is not working. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Uptime.com has a clean and intuitive web UI, and a well-documented API for programmatic access. The Product and Support teams have been attentive and responsive to our needs, and actively work to improve the service.

Uptime.com's service offering is competitive with other top providers, and very simple to set up. Maintenance of probe servers is communicated well in advance, so there have been no surprises in terms of uptime of the monitoring service itself. Review collected by and hosted on G2.com.

What do you dislike?

The current API rate limiting policy has little tolerance for infrequent but "bursty" use cases, such as infrastructure-as-code via Terraform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Uptime.com solves our need for external black-box monitoring of critical business services and domain health. In our time using the service, we have been able to more rapidly respond to potential service availability issues as they arise, and in the case of domain health, before issues arise in the first place. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

easy to setup, pretty intuitive, it just works. Review collected by and hosted on G2.com.

What do you dislike?

you cant use your own domain with https, which is a most. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can only use http with custom domain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

being able to provide clients with a status of our services. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

SSO is a big plus, the escalation rules are also helpful. Solid out of box experience with lots of flexibility. Review collected by and hosted on G2.com.

What do you dislike?

Customization/branding of email notifications, Teams/Slack notifications and better "branded" status pages would be nice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

General uptime reporting, outage escalation. Better security with SSO. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Graphics are easy to read, the platform is very user friendly to learn and use. Review collected by and hosted on G2.com.

What do you dislike?

Haven't come across anything I dislike with the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting alerts timely and having support readily available to assist. Review collected by and hosted on G2.com.

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CEO
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

we find uptime easy to use and flexible for adding client notifications. Review collected by and hosted on G2.com.

What do you dislike?

we don't have many dislikes of uptime - we set it up and forget it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

worth every penny if you are having issues with web hosting reliability. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to notice when the platform goes down vs just a single site, which allows us as an agency to prioritize resources to a single client problem vs calling our host and saying 'our entire server is down. Even more, having logs of duration of downtime has been helpful to get refunds from our host that would NEVER have been volunteered if we did not submit proof of downtime which they all try and get away with unless you have proof. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is super easy to use. Extremely reliable and lets me know what is going on keeping things Review collected by and hosted on G2.com.

What do you dislike?

I like the service and it works very well. I don't have any concerns. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows me to know when things are up and running. Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Quick and efficient support.

Many features and checks also with the basic account.

Accurate and reliable. Review collected by and hosted on G2.com.

What do you dislike?

Nothing relevant for now.

All seems to be ok. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are monitoring our company site with costant checks for everything.

I think so it's the best monitoring service. Review collected by and hosted on G2.com.

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VP of Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Text and email alerts, to multiple users so we don't have blind spots or long outages. Review collected by and hosted on G2.com.

What do you dislike?

Honestly can't think of anything, it is a simple tool that is great at what it does for a good price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use it, it's easy and does just what you need it to Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being sure we know when a site goes down so we can react quickly and restore operation. Review collected by and hosted on G2.com.

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CEO - Founder and Owner
E-Learning
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is a clean but professional dashboard. It allows having a complete monitoring in a very easy way to save time and to be alerted to fulfill the needs of the customers. Review collected by and hosted on G2.com.

What do you dislike?

The lack of a minimum plan for 3 or 4 sites only. For Latin American countries it could be expensive to pay annual services in dollars being an small company and having national currencies that constantly are suffering devaluation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To acquire the trial, spend time to configure all the sites or checks in order to have an history to evaluate the product and to communicate with support to suggest improvements and more reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I manage some sites from my own: Uptime allows me to automatize processes and to provide quick response if something happens via email or SMS. It show reports that are very important to plan our social media and digital marketing strategy as complements of a holistic proposal to the customer. The metrics are necessary for the customers realize that we are making a good job to ensure their quality standards. Review collected by and hosted on G2.com.

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Senior Manager
Computer Networking
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the fact that the service includes some tools free of charge, I love the features that allow you to monitor your domains health overall, and real time user monitoring, overall great design of the interface. slick and super easy to use and follow. Review collected by and hosted on G2.com.

What do you dislike?

The Superior plan could include a few more features from other plans but I am happy enough with the service regardless Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take time and make use of the trial, spend time to configure all the sites or checks in order to have an history to evaluate the product, and make a decision based on your experience Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows us to monitor our customers and any issues they might have with our website, allow us to monitor our overall health of our service Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Uptime is simple to integrate into your service platform and just works. Thanks to the text, phone, email, and slack alerts you always know when something is wrong. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the documentation is outdated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Uptime allows us to know that our whole service is always online, and if not helps us to debug exactly what's down. Review collected by and hosted on G2.com.

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Owner & IT Auditor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I have tried several uptime monitoring tools, but this one seems more complete and features rich. Before I had to set up separate SSL monitoring, had to pay for expensive RUM (on very small websites).Now I can use all of this, within one platform. Review collected by and hosted on G2.com.

What do you dislike?

Not a real dislike, but it took some time to set up the checks in a way, to prevent false positives. With great support from Daniel, this got resolved within no-time! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just try it, you will see it works smoothly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Consultancy work to monitor clients Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is clean, simple, and straightforward. I find it very intuitive and easy to get up and running quickly with intended alerts. I was able to prove out the benefits of the tool and get approval for purchase in less than a week due to how simple yet robust the feature-set and reporting was. Review collected by and hosted on G2.com.

What do you dislike?

The only quirk I have had is with maintenance periods and them sometimes coming out of maintenance before I have told them to. I worked with support and they were very helpful in resolving the issue and providing workarounds for the reporting related to this to make sure that the intended downtime didn't show on the report since it was in fact scheduled maintenance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the free trial, see how easy it is, you won't be disappointed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring external web site endpoints, monitoring blacklists, gauging and reporting on SLA to clients via reports. Review collected by and hosted on G2.com.

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Co-founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Email and SMS alerts in order to be notified as soon as one of our web services goes down. This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us. Review collected by and hosted on G2.com.

What do you dislike?

Quite expensive pricing and lack of dedicated plan for early-stage startups. Also the documentation for the REST API could be improved, with exemples over what's possible with Uptime. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to separate all of your various services in order to benefit more from Uptime. For exemple, we have set up our website, back-end API and the various AWS Lambdas that we use. This allows us to better identify issues, and where they're coming from. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing real-time monitoring information to our users. We're able to quickly identify and address issues on our platform, leading to increased customer satisfaction. Review collected by and hosted on G2.com.

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Response from Elias Laham of Uptime.com

Hello Nicolas, with four plans including our Basic Plan starting at $8/mon our pricing is designed to be very competitive allowing any size company to benefit from our enterprise-grade monitoring solution.

We also offer a 20% discount on our annual plans. We encourage customer feedback and are happy to receive any specific suggestions regarding our support documentation (via support@uptime.com)

AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the different notifications options available. Review collected by and hosted on G2.com.

What do you dislike?

I have not found anything I don't like yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend Uptime as a great system monitoring tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Uptime to solve our system status update. Review collected by and hosted on G2.com.

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CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like advanced uptime probes (HTTP GET, POST) SSL certificate validity checking, PagerDuty integration. Review collected by and hosted on G2.com.

What do you dislike?

It would be great to be able to create more user accesses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just go for it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Uptime to check SSL certification validity for my customers. I use Uptime as a second backup for availability test of cloud services we provide for our customers. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Uptime sends an sms whenever there is an error, this makes it easy to monitor Review collected by and hosted on G2.com.

What do you dislike?

Actually nothing, its easy affordable... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We werent able to monitor site uptime before Review collected by and hosted on G2.com.

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M
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The multitude of different tools available Review collected by and hosted on G2.com.

What do you dislike?

Can not think of anything that I dislike Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring, alerting and reports on server downtime is the most used service, then domain blacklist tool. Occasionally, the performance and health tools come in handy as they are quickly accessible and easy to use. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

the way they worked with us in fixing the (azure sso) problem we ran into. Review collected by and hosted on G2.com.

What do you dislike?

not much to dislike except perhaps for the pricing per user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

azure sso was not working because of AuthN request being added to the request to Azure for SSO because of that seemingly the request became too long and Azure didn't take that so errored out. support/dev team built in the option to disable AuthN for the account and now it's working ok. Review collected by and hosted on G2.com.

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Systems Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The nice clean modern interface, most other uptime sites look old and very basic. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes false positives are reported, even when using multiple alert locations. Also we have had a couple of incidents over the last few years where uptime.com itself has had downtime causing us false alerts. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try, the paid for features make it even better. Clean interface, great alerting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Downtime for customers, any outages can be fixed in faster time so SLA's are maintained. Review collected by and hosted on G2.com.

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Response from Elias Laham of Uptime.com

Hello Jamie, sorry to hear that in the past you have encountered false positives. Our support team is more than happy to review your check settings and make sure they are configured to minimize chances of false positives.

It’s possible that uptime incidents may have been maintenance work you are not aware of. We do have a status page (https://status.uptime.com/) and encourage clients to subscribe (https://status.uptime.com/subscribe) to receive email updates of maintenance or issues. Feel free to contact our support team at support@uptime.com

AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We use Uptime to monitor various servers and generate support tickets should anything go down. It has been very reliable. Every time I contact support, I get fast and detailed responses. Review collected by and hosted on G2.com.

What do you dislike?

Would prefer some additional reporting options, such as by tag. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide a managed service to customers and use Uptime to monitor those services. We have created an application that will generate monthly uptime reports for each customer by using the API provided by Uptime. Any time we have questions, we get fast and details answers and suggestions. They allow us to provide proof of our uptime and to automate the reporting. Review collected by and hosted on G2.com.

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Response from Elias Laham of Uptime.com

Hi Admin, we encourage customer feedback and are happy to receive any suggestions regarding our reports. We already have some reporting related improvements on our Roadmap which we’d be happy to share with you. Please reach out to support@uptime.com so we can continue this dialogue.

Web designer/Webmaster
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's very efficient. With a simple configuration, it will inform you of every problem on your website, with discretion and efficiency. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, for the use I have been done, it's very useful. I simply like this service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Uptime.com I have been monitored my websites all day, 7 days a weeks, with no costs for this tool. Review collected by and hosted on G2.com.

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