--- title: Amazon Chime Reviews meta_title: 'Amazon Chime Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 739 reviews by the users' company size, role or industry to find out how Amazon Chime works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 739 scale: '5' date_modified: '2026-11-08' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Amazon Chime Reviews & Product Details

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Pricing

Pricing provided by Amazon Chime.

Basic

$1.00

User Insights

Average based on 739 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Amazon Chime Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon Chime, and what problem is it built to solve?

Amazon Chime is a workplace communication and conferencing service used for online meetings, audio and video calls, chat, and screen sharing. It helps teams stay connected for routine collaboration, interviews, and conversations with colleagues or customers who are working remotely.

What company sizes and industries is Amazon Chime the best fit for?

Amazon Chime has been used across small businesses, mid-market organizations, and enterprises, with the strongest presence among mid-market and enterprise teams. The industries represented include information technology and software, consumer services, and retail.

How long does it take to implement Amazon Chime across a team?

Teams describe implementation as quick in many cases, with the most common reported time to go live being less than a day. Other reported timelines range from under a month to several months.

What customer support options does Amazon Chime provide, and how do users find the overall support experience?

Support is available through email or help desk and chat, with self-service resources such as a knowledge base. The experience is mixed: users describe helpful, prompt assistance, while others have found support channels or responses less effective.

What is the experience like for teams switching to Amazon Chime from another tool?

Teams have moved from tools including Zoom, Microsoft Teams, Skype, Slack, and Webex for reasons such as cost, security, and closer alignment with AWS workflows. The switch can simplify internal meetings and bring chat and conferencing together, though teams accustomed to richer collaboration features may find Chime more limited.

What tools and platforms does Amazon Chime integrate with, and how do these integrations help users get more value from the product?

Amazon Chime has 5 listed integrations. They span cloud infrastructure, productivity and communication, customer relationship management, and survey tools:
  • Cloud infrastructure: AWS CloudFormation.
  • Productivity and communication: Microsoft Outlook and Microsoft Teams.
  • Customer relationship management: Salesforce Platform.
  • Surveys and feedback: SurveyLab.
In everyday use, calendar links with Outlook can make meeting scheduling easier, and the AWS connection suits teams already working in that environment.

What features or capabilities could make Amazon Chime even more useful?

Amazon Chime could be more useful with stronger meeting collaboration and more polished day-to-day communication tools. Recurring improvement requests include:
  • Add interactive meeting options such as breakout rooms, polls, and more capable whiteboarding.
  • Refresh the interface and improve navigation, customization, and the mobile experience.
  • Improve messaging with features such as editing or deleting sent messages, threaded conversations, and easier history search.
  • Expand integrations with third-party productivity and collaboration tools.

Is Amazon Chime considered safe and secure for handling data?

Users value Amazon Chime as a private workplace communication option and describe confidentiality and security as strengths. Some also raise concerns about access restrictions or ask for stronger controls over shared content, so teams handling sensitive data should check that the available controls meet their requirements.

Amazon Chime Reviews (739)

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Reviews

Amazon Chime Reviews (739)

View 1 Video Reviews
4.3
739 reviews

What do users say?

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Pros & Cons

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Praveen Prem Kumar S.
PS
Praveen Prem Kumar S.
SPS Advisor
Enterprise (> 1000 emp.)
"Effortless One-Click Meetings with Crisp Audio, Noise Suppression, and Transcripts"
5/5
What do you like best about Amazon Chime?

Joining meetings on Chime is effortless — I just click the link and I'm in within seconds, without fumbling with PINs or dial-in numbers, which saves me 2–3 minutes at the start of every call. The audio stays crisp even on low-bandwidth connections, and screen sharing launches instantly without lag, so I can walk through documents with my team in real-time without anyone asking "can you see my screen?" repeatedly.

I frequently use the in-meeting chat to drop links and notes while someone is presenting, which keeps our discussions on track without interrupting the speaker. It plugs directly into my Outlook calendar, so I never have to copy meeting details manually.

From a cost perspective, it's bundled with our AWS environment — there was no separate procurement or license approval needed.

Getting my team onboarded took less than a day — everyone just installed and started joining meetings immediately, no training sessions required.

One unexpected benefit: the noise suppression is remarkably good at filtering out background sounds (keyboard typing, fans, construction noise), which I didn't expect from a conferencing tool — it's made working from home with ambient noise much less stressful. The automatic meeting transcripts have also been a quiet game-changer for catching action items I missed during fast-paced discussions. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

The audio/video quality can be inconsistent during large meetings — especially when multiple participants are on VPN or low-bandwidth connections, leading to choppy audio, dropped frames, and lag that disrupts the flow of discussion.

The UI feels dated and cluttered compared to modern collaboration tools. Finding past chat messages, navigating between meeting rooms, and managing notifications require too many clicks. The search functionality within chat history is slow and often fails to surface relevant results.

Integration with other tools is limited — screen sharing sometimes conflicts with multi-monitor setups, and the lack of seamless integration with common productivity tools (e.g., task managers, third-party calendars) means extra manual steps to coordinate work.

Meeting recordings and transcription features are basic — there's no reliable AI-powered summarization or action-item extraction, which means post-meeting follow-up still requires manual note-taking.

Potential improvement: A modernized, streamlined interface with better search, stronger AI-driven meeting insights (auto-summaries, action items), and more robust performance on constrained networks would significantly improve the daily experience. Review collected by and hosted on G2.com.

Aditya K.
AK
Aditya K.
Intern at a software company
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Frictionless Meeting Links and Smooth Calendar Integration"
4.5/5
What do you like best about Amazon Chime?

Honestly, the meeting links are what sold me. Guests aren’t forced to download anything, there’s no “which version are you on?” back-and-forth, you just click and you’re in. For internal calls, our team has completely stopped dreading the whole setup process. The calendar integration also quietly does its job without needing babysitting, which might sound small, but it removes real friction throughout a busy week. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

The mobile app is the weak spot, it lags behind the desktop experience in a pretty noticeable way. Notifications have also been hit or miss for us, sometimes a message just doesn't ping at all. And compared to Teams or Zoom, the feature set feels a bit thin if you need anything beyond basic calls and chat. Review collected by and hosted on G2.com.

Manish C.
MC
Manish C.
Co-Founder
Small-Business (50 or fewer emp.)
"Easy for Basic Meetings, but Feels Limited Next to Zoom and Teams"
1.5/5
What do you like best about Amazon Chime?

It was easy to join meetings, use chat, share screens, and handle basic team communication without needing much training. For teams already using AWS, it also felt like a natural fit because it connected well with the Amazon ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

it feels limited compared to other meeting tools. It works fine for basic calls, screen sharing, and chat, but it lacks the smoother experience, better interface, and wider adoption that tools like Zoom, Google Meet, or Microsoft Teams have. Review collected by and hosted on G2.com.

Ahmad Husnain K.
AK
Ahmad Husnain K.
New Business & Lead Generation
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Simple, Reliable Meetings with Clear Audio/Video and Solid AWS Integration"
4/5
What do you like best about Amazon Chime?

What I like most about Amazon Chime is how simple and reliable it is. Joining a meeting is easy with a single click, and the audio and video quality are consistently clear. I also appreciate the built-in features, such as screen sharing and chat, which make collaboration straightforward. On top of that, its integration with AWS services makes it a strong option for businesses that are already using the AWS ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

What I dislike about Amazon Chime is its limited third-party integrations and the smaller user community compared with other meeting platforms. The interface can also feel a bit basic, and it’s not always easy to find more advanced collaboration features or the support resources I need, which can be more difficult than I expect. Review collected by and hosted on G2.com.

Praveen u.
PU
Praveen u.
Mid-Market (51-1000 emp.)
"Effective for Team Meetings with Reliable Screen Sharing"
4.5/5
What do you like best about Amazon Chime?

I use Amazon Chime for team meetings online, and it solves my weak network problems without requiring an expensive license. I find its screen sharing feature particularly good for proving that people are honest during online interviews, as it shows that no one can cheat using other apps when they are online. The initial setup was good for my team of around 100 to 200 people, and I rate it highly with a 9 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

I think Amazon Chime's background echo sound could be improved, and there are some connection loss problems during live chatting or live streaming. Review collected by and hosted on G2.com.

Juhi S.
JS
Juhi S.
Executive -Learning and development
Mid-Market (51-1000 emp.)
"Great for Collaboration, Needs UI Improvements"
5/5
What do you like best about Amazon Chime?

I use Amazon Chime for collaborations like video calls, meetings, and screen sharing. It helps me connect with my team and collaborate effectively on action items for tasks, fostering a culture where we feel integrated and connected. The audio and video quality is generally stable and offers great connectivity, which is a plus no matter where you are. Setting up Amazon Chime was very easy. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

I find Amazon Chime not very mobile-friendly, and sometimes the UI and UX are lagging behind. It also doesn't have a lot of options for file sharing or sharing details in a table view, which is something I miss. Review collected by and hosted on G2.com.

LN
Lema N.
coiffure manager
Small-Business (50 or fewer emp.)
"Effective and Intuitive Solution for Video Conferencing"
4/5
What do you like best about Amazon Chime?

I appreciate that Amazon Chime is a practical and easy-to-use video conferencing solution. The call quality is good, and the screen sharing features are really useful for remote meetings. The interface is really easy to use, and everything has worked correctly for me so far. Additionally, the initial setup was very easy, which is a plus for me. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

Everything is fine on Amazon Chime Review collected by and hosted on G2.com.

Shubham T.
ST
Shubham T.
Mid-Market (51-1000 emp.)
"Reliable Communication with Room for Improvement"
3.5/5
What do you like best about Amazon Chime?

I like Amazon Chime's simplicity and reliability. The audio quality is usually very clear, and joining meetings is quick and easy without a complicated setup. It works well for day-to-day team communication, especially for calls and quick meetings. I also like that it combines messaging, voice, and video meetings in one platform, which makes collaboration more convenient. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

Amazon Chime works well for basic communication and meetings, but there are a few areas that could be improved. The interface can feel a bit outdated compared to other platforms like Zoom or Microsoft Teams, and some features are less intuitive for new users. The mobile app experience could also be smoother and more responsive. In addition, the overall collaboration features and third-party integrations are more limited compared to competing platforms. Review collected by and hosted on G2.com.

AA
Anup A.
Network Security Engineer
Information Services
Mid-Market (51-1000 emp.)
"Amazon Chime Makes Meetings Simple with Stable Performance and Great Audio"
5/5
What do you like best about Amazon Chime?

What I like best about Amazon chime is its ease o use and stable meeting performance provides good audio quality and joining meetings is simple even for new users, screen sharing and collaboration features works smoothly during team discussions and customer meetings it also works well for remote support and daily communication the interface is lightweight and easy to manage which helps improve overall productivity and collaboration across teams. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

What I dislike about Amazon chime is that the platform could provide more advanced collaborations features and more modern interface design Sometimes the meetings controls and notifications setting take time for new users to get familiar with integrations options with some third-party tools can also be improve for better workflow management Apart from these minor areas the overall calling quality meetings stability and communication experience have very good. Review collected by and hosted on G2.com.

VB
Vaidehi B.
Enterprise (> 1000 emp.)
"All-in-One Communication Platform with Stellar Group Calling"
4.5/5
What do you like best about Amazon Chime?

I use Amazon Chime for team meetings, one-on-one meetings, huddles, and trainings. I appreciate that it provides an all-in-one platform for communication, meetings, and huddles. I like the most about Amazon Chime is group calling. The screen recording, screen sharing, and user interface are features that I find very helpful. It's very easy to use and allows me to connect directly and easily whenever needed. The initial setup was easy, just by adding an alias. Review collected by and hosted on G2.com.

What do you dislike about Amazon Chime?

One of the features that needs to be improved is that one cannot delete a message once sent, so this needs to be improved. Review collected by and hosted on G2.com.

Questions about Amazon Chime? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Nageswara Reddy M.
NM
Nageswara Reddy M
•
Last activity 7 months ago

can i use this for personnel usage?

2 Upvotes
2
Join the conversation
shubham s.
SS
shubham singhal
•
Last activity 8 months ago

No,

Pricing Options

Pricing provided by Amazon Chime.

Basic

$1.00
Amazon Chime Comparisons
Amazon Chime Features
Screen Sharing
Presentations
Whiteboarding
Scheduling
Video Call Recording
Participant Permissions
Mobile
Browser Application
Desktop Application
Autonomous Task Execution
Proactive Assistance
Decision Making