Confluence Reviews & Product Details


What is Confluence?

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.

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Languages Supported
English, French, German, Japanese, Korean, Portuguese, Russian, Spanish
Vendor
Atlassian
Description
Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.
Company Website
Year Founded
2002
Total Revenue (USD mm)
619
HQ Location
Sydney, Australia
Phone
+61 2 9262 1443
Ownership
NASDAQ: TEAM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
3,793
Twitter
@Atlassian
Twitter Followers
81,124
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Companies Using Confluence

Cisco
Microsoft
Adobe
Amazon
Intuit
ADP
Accenture
Facebook
Target
Twitter
AT&T
PayPal

Confluence Reviews

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1-50 of 2763 total Confluence reviews
Project Manager
Mid-Market
(201-500 employees)
Validated Reviewer
Review Source
Most Recent Confluence Video Review
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"Create different spaces for teams"

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Marketing Specialist
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Confluence offers a surprising workspace. "

What do you like best?

We like it for its high security of information encryption, since when creating a hierarchical list of the pages with which we will work, it can only be seen by the creator and his delegated team. It is also good to focus the search of a specific topic through its rapid search system. With this tool we can even find comments within web pages.

What do you dislike?

The process of documenting requirements may take a long time. Its integration to Jira contributes several points against, as they are the little capacity that is had to insert the tickets or boards of works from the platform of Jira in the pages of confluence. The so-called "work cards" can not be updated.

Recommendations to others considering the product:

With confluence you can handle projects of any kind, from human resources to human resources. It is recommended for the creation of brands, since its branding system allows you to customize them as much as you want. In addition, it only costs from 10 dollars per month.

What problems are you solving with the product? What benefits have you realized?

Thanks to confluence we have achieved a better ability to add spreadsheets to our pages, to integrate sales CRM services such as salesforce, or to file sharing platforms, as in the case of google drive. When adding applications to confluence from the atlassian marketplace we add much more power to our pages, and therefore we can do a better job.

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Sales Manager
Enterprise
(1001-5000 employees)
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Verified Current User
Review Source
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"Confluence is used to manage the entire workspace "

What do you like best?

There is a lot that we like about this service. We include your file manager, which we can drag and drop when deciding to share them. Confluence greatly facilitates the search of information through the web, since it allows us to add pages related to our current work, and search based on the results of these pages, or pages attached to them. You can create a fairly open workspace, with which our team can have enough mobility and define their objectives.

What do you dislike?

One provides system projections of progress, and lacks tools for chat and instant messaging. It also does not allow encrypting files under SSL security, and the document storage function takes a long time to create backups of these. I do not know how to properly integrate the rest of the atlassian applications, including the attlasian Marketplace, so it is difficult to add much power to the work pages if. What the software collapses.

Recommendations to others considering the product:

We recommend it Confluence has become a powerful software with a lot of information processing capacity. It is perfect for tracking our activity and the activity of others, since all the progress can be reviewed in a single screen. Its base price is only 10.

What problems are you solving with the product? What benefits have you realized?

Confluence has turned out to be much better than we thought. It has helped us to capture notes during work meetings, to automate our Workflow, to plan activities, and to review designs. Since its first use, our workspace has become much more collaborative, and there is a better flow of information among all employees. It has also been useful to help us with the creation of brands.

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Technical Lead
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Internal Knowledge Sharing Hub"

What do you like best?

Confluence is the best tool to share the knowledge and information with team members and also within an organization. It provides integration with Jira which has been very useful to link any Jira tickets and check their progress from Confluence only. It has wide array of both free and paid plugins which you can download to enhance the functionality of the Confluence. Apart from that, it provides other functionality like exporting page in PDF or Word file which is useful if you want to share the information to someone offline.

What do you dislike?

UI is not good. It can be better. If multiple persons are trying to edit the same page then it doesn't work properly. Also, sometimes it becomes difficult to find the particular page.

Recommendations to others considering the product:

If you are working on some big product then I would highly recommend to use the Confluence for knowledge sharing as it will help any new or existing team members to understand the features of the product.

What problems are you solving with the product? What benefits have you realized?

I have been using Confluence for sharing technical information like best practices, new APIs introduces in OS, new libraries, POCs created for any project and many more within my organization.

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Associate Implementation Expert
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Useful, but often hard to navigate"

What do you like best?

Confluence is a great way to keep of important information at the fingertips of an entire company. There are many different functions, including useful widgets and ways to format pages to make information easy to find once you've found the page.

What do you dislike?

The biggest downside of using Confluence is its sub-par search functionalities. You often have to type in the exact name of the page you're looking for to find it, and it can be very frustrating to spend extra time looking for a small piece of information.

Recommendations to others considering the product:

Make sure you are willing to spend the time setting up and continuously updating the information you have in Confluence, or it will lose a lot of its usefulness.

What problems are you solving with the product? What benefits have you realized?

The largest benefit is certainly the availability of information. At my company, we also use the "questions" functionality to make smaller bits of info readily available, though we do run into the same problem of sub-par searching.

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Director
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Perfecto para planificación de proyectos"

What do you like best?

Lo que mas me gusta es que puedo realizar proyectos en conjunto con mis compañeros de trabajo, la pagina te ofrece una plantilla para describir el proyecto, desarrollar el contenido del mismo y poder agregar a tus compañeros de trabajo o algún cliente que se quiera sumar a la realización del trabajo, también se pueden colocar estatus de como va el proyecto y el mismo puede ser modificado por sus integrantes.

Por otra parte me gusta que la pagina mantiene y posee una organización a nivel visual, donde ningún contenido se pierde a la vista y tiene secciones donde colocar toda la información pertinente sobre el proyecto o trabajo que se este realizando.

What do you dislike?

No he tenido ningún problema o error con la pagina web, así que no tengo ninguna critica mala sobre el mismo.

Recommendations to others considering the product:

Si necesitas llevar una mejor organización en el trabajo, te recomiendo esta herramienta para poder tener todo en orden, también te permite realizar otro tipo de funciones que te pueden llegar a ser útiles en tu entorno laboral.

What problems are you solving with the product? What benefits have you realized?

He resuelto muchos problemas de organización en el trabajo, tanto con clientes como con compañeros de trabajo, con confluence, puedo llevar a cabo proyectos en conjunto con mis ejecutivos de cuentas o con mis clientes, para así todos estar en la misma pagina, tener todo claro, fechas de realización, objetivos del proyecto, que falta, como va el estatus del mismo. También puedo colocar notas de reuniones para tener esa información a la mano.

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Information Technology
Small-Business
(11-50 employees)
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"The most versatile and almost perfect application on the market."

What do you like best?

I like Confluence because it allows me to share all the documentation between departments, letting each of the functions used by each area of the company be customized. For example, allowing access to a read-only document until permission to edit it is granted.

It also allows me to store all documentation quickly and safely. I really like the way the interface is designed, leaving it to be able to edit the different functions in order to issue a complete and detailed report in order to be able to make a quick analysis of the things that are happening in the company and to be able to make the right decisions about what needs to be done.

What do you dislike?

Something I did not like was the slowness of the process and storage of data in the cloud. However, this was reported to the technical support team and they are looking for the solution to this problem.

Recommendations to others considering the product:

This system has become the heart of the company and can surely become yours, because it will let you see all the movements that your company makes and the work done by each member of your team.

What problems are you solving with the product? What benefits have you realized?

Using this system has undoubtedly been very beneficial since it gives us all the relevant information of the company separated by departments. It has also allowed us to increase productivity by letting us link each of the tasks we are working on in order to see the performance of each work area.

Something very important is that Confluence has given us the ability to manage each of the resources we have available efficiently.

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Senior Producer
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Works as an efficient collaboration hub for our projects"

What do you like best?

I like that Confluence from the same company as other great software I use, which allows me to switch to them easily. It's also a good place to store your documentation. I like the general layouts and spacing between various sections in project documents, which make it easy to absord the overall picture of what's going on and what needs to be done. Confluence has simple functionality that's easy to work with. It's almost like working with a standard text document.

What do you dislike?

I don't quite like the way it handles writing new documentation. I feel like it should have a dropdown that allows you to write it in a format that you want to, such as markdown language. As of this moment, it has a bit of a simplistic feel to it which makes it difficult to write code snippets, which is something I would like to do in my documentation.

Recommendations to others considering the product:

As with most software, you should do your research for your particular requirements in message boards and review websites to find something that is friendly for writing documentation or whatever your needs are. Confluence has generally worked well for me though.

What problems are you solving with the product? What benefits have you realized?

Confluence has been an enjoyable hub for me to connect with peers about our current projects and planning events and other activities. The user interface is usually simple enough for our whole team to work with. Confluence enables all of us to be on the same page about tasks, deadlines and assignments so we can get things done properly, on time and with minimal wasted communication and direct file sharing.

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Desarrollo de software - RPA
Mid-Market
(501-1000 employees)
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Verified Current User
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"A big platform to save and share information. "

What do you like best?

This is a big platform where save and share information with people around your business environment.

I'm using daily at work and I think it's so useful to keep important information organizated.

The most thing that I like about it's the possibility to save all kind of information and make it public or private for some groups. Also, it goes vinculate with your business mail, so you'll receive notices for any change that happen in your groups.

What do you dislike?

The problem of the possibility of keep so many information is then it can be a little bit difficult to find all do you want.

Sometimes, there are information that you need but you don't know or don't think about find it there.

Recommendations to others considering the product:

I recommend because the security and the capacity to save so many information. Also, It's an important and knowed tool by business work, so they have an important community.

What problems are you solving with the product? What benefits have you realized?

The benefits of using Confluence it's the awesome amount of quantity of files and information that you can store here.

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Scrum Master
Information Technology and Services
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Document Organization"

What do you like best?

Confluence is a great solution for sharing documentation across a large network of employees. The permission options can be customized perfectly for various departments, from read only access to full editing permissions and more. Linking to Jira is hugely beneficial to tie documentation to actual pieces of work and everyone loves that feature.

What do you dislike?

Chart formatting is rough. If you make a table and resize it in any direction, everything moves, gets jumbled around and no longer lines up. It's a massive nightmare. Also, something happens during the save state of tables, when its reopened, some cells get smaller and can no longer be edited, which absolutely stalls collaboration on documents across the company. This also causes embarrassment when presenting in front of key stakeholders and the software decides to develop a mind of its own.

Recommendations to others considering the product:

Confluence is great for storing, organizing, and sharing documentation across several employees. There isn't a great way to archive just yet, so if you have a lot of documentation, beware. Several pages and spaces will pile up and it can be hard to manage as your company grows. Seeing the page history helps in that manner, so you can delete or export spaces and pages you think are past their years of usefulness.

What problems are you solving with the product? What benefits have you realized?

Linking Jira to Confluence is really handy for my company as we design software using agile. Our development work lives in Jira and all meeting notes and documentation lives in Confluence and everything ties across those 2 pieces of software really nicely and without much effort. Nesting in the side bar to keep everything organized is an appreciated feature.

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Freelance Designer
Graphic Design
Small-Business
(11-50 employees)
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"A Love/Hate Relationship"

What do you like best?

Confluence is a great integration with JIRA software. You can easily tag tickets to wiki-pages in Confluence and visa-versa. If you need a wiki that works into your JIRA software, you cannot beat it. It also allow for multiple people to be in a page at once.

What do you dislike?

It's clunky. The wiki-editing is not super customizable and they often take features away. If I was not tied to JIRA, I would use other means of capturing the same data. Even a Google Doc is as good, if not better than Confluence is.

Recommendations to others considering the product:

If you are not a JIRA or Atlassian user, don't start with Confluence. It's much easier to document the same items in other tools. If you are a JIRA/Atlassian users, it's super helpful!

What problems are you solving with the product? What benefits have you realized?

Document our Common Design Language in a way that is easily accessible by all team members and to document UX work for the engineering teams clarity.

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Cloud Operations Technician
Information Technology and Services
Enterprise
(10,001+ employees)
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Verified Current User
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"Confluence for Internal Documentation"

What do you like best?

I love how easy it is to create pages and adding widgets to make documentation much easier. Although it looks plain, it is consistent for documenting and collaborating with other teams. It also has a mobile app, but only new versions of Confluence are supported.

What do you dislike?

I really don't like the limited tools to format text, tables, colors, etc. But I think this might be a good thing for users who try to make creative designs and bulky-looking pages.

Recommendations to others considering the product:

Confluence is not for websites. We could have easily created a Wordpress site and give everyone access to create pages and edits, but Confluence gives you the basics to get your documentation centralized.

What problems are you solving with the product? What benefits have you realized?

We used to put our internal documentation on Microsoft Word documents, then moved them to Google Docs. Eventually, we had so much information that it made more sense to create and internal website. Classic Google Sites was the next move and it worked out for a while. However, with Classic Google Sites going away and the New Google Site not to parity, Confluence was the answer to put all of our internal documentation in one place.

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Senior Account Executive
Mid-Market
(51-200 employees)
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"Our preferred online meeting hub"

What do you like best?

Confluence isn't overly technical with handfuls of windows and screens that pop up everywhere. The layout and interface design are similar to common documents we typically work on in our daily business. I like being able to communicate with my team about particular points, sections, designs and other elements directly in the document. I like that there are templates and design options for just about all our business needs such as meetings, business plans, press releases and emails. A particularly useful feature is the ability to connect Confluence with other platforms like Jira and Trello.

What do you dislike?

Though I really like using Confluence, there are some team members that find it confusing and don't pick up on all the functionality and options right away. It may take some time for less tech savvy people to get a hang of.

Recommendations to others considering the product:

Confluence is solid collaboration platform that I'd highly recommend for throwing general ideas around or working on copy for business documents and marketing content. It's not the most effective for detailed collaborations, but it can definitely be a light and effective way to spark ideas and move projects and tasks forward.

What problems are you solving with the product? What benefits have you realized?

Confluence has a been an excellent collaboration platform for shaping ideas and planning out general strategies and wording for documents, projects and miscellaneous office activities. We don't have to worry about hosting and managing the platform since it's available in the cloud. It's very convenient to be able to access my account any computer device so I can stay up to date with activities at any given moment.

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Trust and Safety Agent
Mid-Market
(201-500 employees)
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Verified Current User
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"Confluence"

What do you like best?

I like that we can keep updating every document and also all the information is safe, Every team member have access to edit and share information is a good tool to keep everyone updated, I like that it provides different templates to create wikis and also the facility to connect every information and every document.

What do you dislike?

It is not easy to start creating a document and also it takes time to get used to every feature, My major issue was transferring information from a different document since it does not provide you the option to merge two different documents and edit it like one. Searching for a wiki also is not that accurate and people who is not tech savvy at all will have a hard time.

Recommendations to others considering the product:

I recommend Confluence if you handle lots of information because its a space to keep the same safe and keep your team updated, however, you will need to invest some time to really master Confluence mostly if you are not tech savvy at all.

What problems are you solving with the product? What benefits have you realized?

most of all the sharing of information and creating our own "library" of wikis, everyone can contribute and its the best way since we are the ones in touch with our work tools, so editing and updating is an easy task to do.

Associate
Non-Profit Organization Management
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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Vice President Ad Product Innovation
Marketing and Advertising
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"We use Confluence as our company-wide hub for information "

What do you like best?

We use Confluence as our company-wide hub for information for every department: from sales collateral, to engineering documentation, to Product Usage Guides. We like it best because it integrates directly into JIRA, which is most helpful when maintaining a backlog or roadmap for others to view and see as we can link it to tickets, and it also has integrations with Balsamic and Aha, which we also found helpful to directly embed wireframes and flowcharts.

What do you dislike?

Confluence wasn't made to be a sales tool, but now that they've engrained themselves in many companies' workflows for Product & Engineering documentation, it's easier for organizations to use it for everything. It needs a lot of improvements to be a better tool to house Sales collateral, one-sheets, powerpoints, and things like "Customer FAQ". They can support that now but not in a way that is marketing forward, so because it's not as flashy sales doesn't love using it. I would love if they can have more "slide share" type features so users can view presentations in the UI vs downloading, a better page template for FAQs so it's easier to search by topic and make it easier to search for documents or attachments.

Recommendations to others considering the product:

Confluence has become a widespread tool across so many organizations in the Tech/ Ad Tech/ Martech world, so knowledge of it will be greatly helpful to you as you continue your career. Using Confluence and Knowledge of the platform has become a "no brainer", where it's almost table-stakes skillset vs even listed as a requirement. If you are using JIRA for dev or product management, Confluence is a must have for any org!

What problems are you solving with the product? What benefits have you realized?

Confluence has allowed us to solve for information sharing across the org, collaboration, and organization. We use it to plan for upcoming projects and roadmap planning, linking it to JIRA tickets & Epics, as well as storing usage guides, and documentation on existing products. We have really seen communication amongst teams increase since we started using it, and it's a huge reference tool for me as a manager to keep tabs on what my team is up to.

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Intern
Mid-Market
(51-200 employees)
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"Still a little difficult and messy looking but for the most part I like using it"

What do you like best?

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.

The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial.

The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient.

What do you dislike?

I think there's ways to make it more intuitive for the user and sometimes there's issues with editing and saving etc

What problems are you solving with the product? What benefits have you realized?

it's a good place to host company info and user research for PMs

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Data Architect
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"hmm, would I recommend Confluence? No. Would I want to get rid of it? No..."

What do you like best?

The ability to very quickly put a few bits of information together and make them available to my entire organization is priceless, especially using a tool that easily allows my peers to contribute and evolve my initial work.

What do you dislike?

Grr, certain things drive me crazy with Confluence

Having to format a a table of contents the way I like it on every single new page I create (let me save my format please!)

Formatting a page en-masse seems not to be a feature (e.g. I want to divide a page into two new sections which would be Heading 1. In order to do this I must go through every other heading on the page and manually format the headings down one level. Heading 1s must be set to Heading 2s, All Heading 2s must be set to Heading 3s. All Heading 3s must be set to Heading 4s, etc.)

Cutting and pasting code onto a page? I always use the same settings with the Code Block macro. Please let me save these settings as a default so I don't have to re-select them every time. ).

Trying to migrate a large number of pages between spaces? Nightmare. I was left with many pages stuck in some sort of nether world where they showed in the old space but when trying to migrate them to a new space I received a message akin to message: "Page already exists in that space". <face palm>

Recommendations to others considering the product:

Make a decision on how spaces will be used at the very begining. My recommendation? A single space for your entire company. There is no need to segregate the information into the silos that spaces create.

What problems are you solving with the product? What benefits have you realized?

Does confluence frustrate me? Yes. Would I get rid of its wiki-like ability to provide information to my company in a quick low friction format? Never. (I just want less friction in a few key areas).

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Special Operations Associate
Enterprise
(1001-5000 employees)
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Verified Current User
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"After learning it's a great tool!"

What do you like best?

With confluence I love how it gathers everything in one area, it makes it very easy when I am working to gather all tools so I can have access to everything in one place. It makes communication easier for all of my team members and I to come through and collaborate on projects, difficult cases, support cases, and even sometimes training, It can put everyone on the same page.

What do you dislike?

Logging into Confluence if you have any type of security is somewhat difficult and doesn't always take the first time around. Sometimes after you log in it takes a bit long or it may not even log in at all and you have to completely exit out of the program and try to get back in. This makes it somewhat difficult when trying to log in for a case or what you're doing in time sensitive.

Recommendations to others considering the product:

Better your log in processes other than that I love your product!

What problems are you solving with the product? What benefits have you realized?

This is a huge time saver for me. I have to access a lot of information in a lot of different areas all very quickly and this allows me to have everything in one place putting it always within easy reach. It makes communication easier for all of my team members and I to come through and collaborate on projects, difficult cases, support cases, and even sometimes training, It can put everyone on the same page.

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Adminitrative Assistant
Financial Services
Enterprise
(1001-5000 employees)
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"Excellent tool to share and track projects and goals for large or small groups."

What do you like best?

User friendly. A very straight forward tool that allows teams to collaborate in real time. A glorified Sharepoint...and then some!!! We use this tool enterprise wide and it is very effective in allowing us to accomplish our day to day work as well as larger scale objectives. Although we have the ability to continue to use Sharepoint, this tool is much more effective.

What do you dislike?

Occasionally adding in macros can be difficult. Several macros have name so similar that it causes confusion as to which is the correct. Also had an issue when the way to edit was switch to Atlassian editor and lost the majority of our database of users for an enterprise wide tool tracking.

Also, we might like more information as to how to use Confluence as a ticket tracking system for users who have issues with elements that are part of our enterprise.

Submitting a ticket for issues that we have not been able to locate in the online help tool is difficult to do. The first time I attempted to submit a ticket for help, I did not find the link for almost an hour. Once I did, response was quick.

Recommendations to others considering the product:

Straight forward. Allow to track and monitor project status, ideas creation tracking, etc. The list could go on and on.

What problems are you solving with the product? What benefits have you realized?

Planning, goals, enterprise wide efforts. We track it all and are able to collaborate in real time.

Saves us a ton of time.

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Software QA Team Lead
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"New forms of online collaboration"

What do you like best?

As soon as you enter Confluence, you realize that they have dedicated themselves to explaining enough for you to understand everything perfectly.

Confluence is a software that allows you to work online with different teams of your company. I am the head of Software and it is very useful to have tools like this, since you can work in groups in the same project.

On the other hand, it is very visual, it allows the implementation of images, videos, which makes it easier to collaborate with projects that involve more visual aspects.

What do you dislike?

Confluence does not have anything to consider really negative, I think it is an application with a simple and careful interface. The only thing that could perhaps improve would be to add more styles within the program, but otherwise, I have no complaints about this program.

Recommendations to others considering the product:

If you want your team and your project to be more competitive and go everything much more quickly, clearly and concisely, you should think about having a program like this.

What problems are you solving with the product? What benefits have you realized?

Teamwork tools such as Confluence generate a better division of labor and a simple division of roles.

Within very large projects there will always be different teams that have to do different activities, therefore, confluence, allows images, videos, texts, that are modified, that those changes are communicated to the rest of the members and also allows you to be aware of any novelty introduced in the project.

Any team will work better and will improve their productivity by having a teamwork tool like this one.

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Tester
Enterprise
(5001-10,000 employees)
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"A new "wikipedia" at our workplace "

What do you like best?

We have been using confluence from past many years in our organization and I have seen the importance of Confluence. It is wikipedia in our organization and if we need anything to know about any application, Confluence is the only place to have the knowledge base. Its a library in our organization to have known all the things.

What do you dislike?

Confluence sometimes act weird where it doesn't update the edits we do on page. This allows us to work with the Admins and look around for the issues that's happening to Confluence and if required raise a ticket against Atlassian. Also, the UI is little old and quite too simple.May be they can work on enhancements and add some new features and integrate with other tools too.

Recommendations to others considering the product:

Yes i would recommend Confluence to others since its easy to use and you are the owner of "wikipedia" of your organization and you can have a very high visibility in your organization since it reaches C-suite

What problems are you solving with the product? What benefits have you realized?

We have realized a lot of benefits with Confluence such as a good knowledge base of our organization. This helps a lot of new joiners to just browse through Confluence pages and get the insight of our organization/projects that are they going to work on.

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Helpdesk Agent level 2 Managed Services Operations Retail & Hospitality Helpdesk
Information Technology and Services
Enterprise
(10,001+ employees)
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"Team collaboration made easy."

What do you like best?

My team is currently considering Confluence as an internal method of working on projects and collaborating. Since we support a lot of different products and devices for multiple customers, our daily routine consists of following a lot of different procedures and directives. We work in an environment where a lot of instructions, images and videos are being exchanged in order to resolve specific customer problem. While skype for business is helpful when you need to send a short instruction or an image or two, it isn’t that practical for more elaborate cooperation or project.

That’s where Confluence steps in. It provides a space for teams to collaborate, share content, ideas and even write knowledge base articles. It is basically a cloud service, meeting space, social platform and a knowledge base. It combines all of that into one centralized platform which speeds up and makes team collaboration easier and more interesting.

What do you dislike?

The pricing plan is somewhat steep when compared to other solutions.

Recommendations to others considering the product:

In theory, Sharepoint offers almost the same things, but somehow Confluence feels better adn it's more practical for users.

What problems are you solving with the product? What benefits have you realized?

Customer support services in regards

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CEO
Small-Business
(2-10 employees)
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"We've Been Using Confluence for Years"

What do you like best?

We use Confluence in a very simple way - to share information. And it's very effective for this purpose. Confluence - as part of the whole Atlassian ecosystem - is a very powerful tool with TONS of features. We probably use 5% of what it can really do - and that's enough for us, and even at that level we still find it to be cost effective.

What do you dislike?

Because we only use a small portion of the Confluence toolkit, the user interface can be a bit heavy for our purposes. It might be nice if we could toggle to a simpler version where we could strip away a lot of the UI that we don't use.

Recommendations to others considering the product:

I would definitely consider Confluence for information sharing in an organization. I believe that the bigger your organization, the more you will get out of it. And if you use multiple Atlassian modules together (e.g. Confluence with Jira) - the value increases even more. As always - consider other options on the market. But we've always like Confluence enough that we haven't evaluated competing products in a long time.

What problems are you solving with the product? What benefits have you realized?

We use Confluence primarily for internal information sharing and document reference/archive. We work better as a team when using this tool, and we know we can always find that "great idea" or important bit of information when we need it.

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Marketing and Advertising
Small-Business
(11-50 employees)
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"Handy "wiki" like tool for documentation, runbooks, project statuses etc."

What do you like best?

It is very easy to share updates on articles that you want to share with people who follow that article, folder or space (which is the name what Confluence uses for example to separate HR, Marketing, Customer Support etc. areas). Also the editing features for articles are quite easy to use and sufficient for many different purposes. One other thing worth mentioning is their option for creating template files. This feature comes in handy if for example you have recurring meetings for which you have certain topics that you go through every time.

What do you dislike?

Menu structures and usability aren't the best. I'd like to see more customisation options on the menu structure and it's size, especially when you have longer names for folders, files etc. It is not bad by any means but a bit frustrating when you cannot see the whole name of the folder for example.

Recommendations to others considering the product:

Building your own wiki is one option but price wise, I'd recommend Confluence. Especially impressed by the update management for existing articles (can choose who do you want to see the changes in the content, if anyone. Also you can select yourself which articles you want to follow and which you want do not want to.)

What problems are you solving with the product? What benefits have you realized?

Runbooks and other guides are very well organised and updated with Confluence.

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Computer Software
Enterprise
(1001-5000 employees)
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"Confluence - The power of the simple"

What do you like best?

Collaboration is nowadays key to success. Confluence makes it simple by being a cloud tool that empowers your teams to create their own content and flavor it with multiple out-of-the-box plug-ins and templates. Is a great complement to your JIRA deployment and most of the integrations between both platforms work pretty seamlessly. There's also plenty of third-party plug-ins that are handy for integrating specialized content like design models. The notifications system is also great when you're tracking the progress of a specific article or document.

What do you dislike?

The cloud platform is rather slow. Atlassian has improved it lately but is still somehow annoying enough. Migrations from Sharepoint are painful. I've seen companies desisting on Confluence as there's no easy path for them to migrate. In general, Atlassian should work on achieving MS Office interoperability with their tool suite.

Recommendations to others considering the product:

Confluence is best for teams starting afresh. But late adoption is also possible. If you're starting an agile practice and using JIRA, don't be afraid and embrace Confluence as well. As with any CMS, define a content structure that matches the needs of your team/process; avoid having a documentation extravaganza by setting some rules of engagement from the start.

What problems are you solving with the product? What benefits have you realized?

Knowledgebase, meetings minute taking, project documentation, requirements management, internal article publishing, ideation processes, solution designs.